Making your life more enjoyable!
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1 Making your life more enjoyable!
2 VIP-Desk Allow us to be your 5 star client service 24/7 Call Center Solution, 24/7 global emergency travel assistance provider. We've assisted travel agencies, Fortune 500 companies in providing after-hours and overflow call services for a decade. ULC VIP Desk is designed to provide executives and high-profile clients with the most efficient service required in a travel emergency. The VIP Desk is staffed 24/7 by travel experts and concierges who are specially trained in providing rapid resolutions. ULC VIP Desk staff has higher degrees in learning, proven track record of dependability and loyalty. ULC VIP Desk clients, are given a dedicated number that, will reach an ULC VIP Desk agent directly. Concierge & Travel Call- Center and virtual agents provides live telephone answering services with a wide array of highly customizable communication solutions that are designed to clone your standard business protocols while acting as an extension of your company brand 24 hours a day, 7 days a week. ULC agents are Sabre, Amadeus, Apollo GDS trained. Multi-lingual customer service travel-agents are available. We answer your calls in your name; we are your customer service solution. 24/7 Contact Center - 24/7 Live website chat answering service CALL US NOW to see what we can do for your business!
3 Meeting &Events Corporate Sales Meetings Product Launches We draw on 20 years of combined experience and relationships, we apply our reservoir of resources to provide: Full-service travel, meetings & events capabilities Worldwide destination management expertise Site inspection and destination analysis Event budget management Multi-language support Personalized on-site and guest management services Communications that are engaging and promote adoption Detailed reporting
4 Desiree Ertuly, MM As the Vice President of Travel Operations, Desiree oversees our Travel Operations Group, a team comprised of travel planning professionals and air agents who arrange and execute hundreds of meetings and group travel events annually. Her strategic oversight and implementation of advanced policies and procedures has elevated ULC s travel operations, technology and overall infrastructure that have enhanced performance and outcomes both internally and externally for our clients. With over 12 years of industry experience, her comprehensive knowledge of the travel planning process and unrivaled capability in large group travel programs has helped ULC gain the reputation for turning incentive and group travel into unforgettable events. CIO: Suzanne Jones, MBA has over two decades of Operational and Financial Management experience she leads with smart business acumen and an innovative style. As Chief Information Officer, she oversees all of ULC s business and global operations including our business strategy ensuring company-wide operational excellence and success. Suzanne s management skills and style of leadership has helped drive year-overyear double digit growth while exceeding stringent operational service standards. She is a progressive executive who has also spearheaded the development and implementation of many groundbreaking proprietary recognition management tools and techniques for our organization. CFO: John McDowell, PMM office: Miami, Florida New York, NY Upscale Lifestyle Concierge is the World s choice for corporate concierge services. We offer the desires sought after Desire for recognition/personalized assistance. Desire for exclusive access. Desire for status. Saving time. Saving money
5 CONTACT US NORTH MIAMI BEACH, FLORIDA
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