ContraVest Property Management

Transcription

1 ContraVest Property Management

2 About ContraVest Management Mission Statement: To maximize the economic value of our clients apartment portfolio through excellence in leasing, rent collections, property administration and increasing NOI. ContraVest Management Company is an Accredited Management Organization (AMO); The Institute of Real Estate Management (IREM) awards its highest designation to companies which have met stringent standards of experience, financial stability, integrity and ethics. ContraVest Management Company is a full-service, highly professional organization, offering apartment owners a program of internal systems that can effectively increase the value of the client investment and increase revenues. These include: PROPERTY MANAGEMENT OPERATIONS Marketing: Community Managers and Regional Managers are required to spend significant time marketing their properties. In support of that effort, ContraVest develops a sitespecific marketing plan for every property, which is continuously evaluated for effectiveness. All such plans focus on the "Three P's" of successful marketing: Price, Product and People. Accounts & Financial Reporting: These services provide financial controls and produce monthly financial statements. A specially assigned Property Accountant works with on-site personnel on a day-to-day basis, processes all invoices, handles bank reconciliation and assists owners with any other accounting needs. Property Budgeting: An annual financial management plan and budget is compiled based on years of property operations experience and in depth competitive market research. Maintenance System: Every property has a self-contained maintenance operation. Maintenance is available 24 hours a day, and work orders are to be completed within 24 hours. Maintenance personnel are EPA-certified and also Certified Pool Operators. Rent Collections: ContraVest pursues an aggressive rent collection policy, on the straight forward standard of 100% collection. Late fees are charged until all rent and charges are paid in full. Staff Administration & Payroll: All ContraVest employees are enrolled with PayChex, an employee leasing company. PayChex coordinates with our Human Resources Director and handles such employee-related tasks as payroll, benefits, new hire packets, legal advice, safety and termination. PayChex's enormous client volume enables ContraVest personnel to enjoy excellent benefits at nationally competitive rates. The combined impact of all these management systems, when properly integrated into property operations, has always proven to boost profitability and enhance owner's returnon-investment. Technology: Our web-based accounting systems and site-level operations allow corporate to monitor, analyze, and enforce practices and policies at all properties in the portfolio. Meanwhile, at the sites, our systems automate the entire process of leasing and renting apartments, and managing residents and facilities. Our systems allow for flexible, accurate reporting and timely data distribution. ContraVest s alliance with Realpage provides integrated marketing, leasing, and rent optimization tools, as well as standard site management software.

3 About ContraVest Management, continued DUE DILIGENCE CONSULTING AND ACQUISITION STUDIES We provide a comprehensive array of due diligence services that could include interior and exterior inspections, lease file audit, market survey, demographic studies and coordination with professional consultants for both new and exiting projects. CONSTRUCTION & RENOVATION SUPERVISION AND CONTRACTING Our construction management services provide a proven approach to design, material selection, budgeting, scheduling, pricing and execution. Our local market knowledge includes proven subcontractors and vendors. REAL ESTATE AND FINANCIAL SERVICES ContraVest enjoys local market expertise coupled with vast experience in a myriad of real estate transactions. These skills will prove beneficial with acquisition and exit strategies, asset management services, refinancing, tax strategy and capital renovation programs. RISK MANAGEMENT Asset performance can be enhanced with our aggressive management and review of liability, flood and health insurance as well as real estate tax appeal. CLIENT TESTIMONIAL "You are the best. I know how hard you are working to get this property running the way it should and, more important to me, how dedicated you are and how much you really care about doing the very best for the property. Having someone who is as responsible and caring as you lets me sleep much better. We are involved in over 100 multifamily properties and you [Christin Tenpenny] and Darla [Straube] are a rare team and I mean that in a good way!" - Third Party Management Client

4 M a n a g e m e n t P h i l o s o p h y ContraVest Management Company believes that there are many variables that impact the long-term success of a multi-family investment. These factors include market conditions, on-site staff leadership and decision-making, resident satisfaction, and corporate level interaction. ContraVest does not leave on-site management or operational details to chance, but instead promotes a hands-on management approach to ensure success. We hire the best people, offer them training and guidance and foster loyalty and commitment that in turn results in the "ownership" of tasks. We encourage employees to enjoy themselves at work, because we believe such enjoyment cultivates creativity and productivity. We are committed to providing unsurpassed service to our clients and residents. Each property under our management benefits from our many years of industry specific experience and our clear understanding of how to operate multi-family assets. We continually strive to accomplish our mission of maximizing the economic value of our client's apartment portfolio through excellence in leasing, rent collection, property administration and increasing NOI. We listen to both our clients' goals and our residents' desires, and then balance the two in a mutually rewarding experience that has proven to be successful since our inception. Our corporate structure is designed to facilitate effective decision-making by those responsible for asset operations by promoting hands-on management and clear, continuous communication between the Regional Manager and the on-site staff. We believe that all basic operations - marketing, leasing, resident service and maintenance - must be fundamentally sound. Only then can they facilitate revenue growth, expense control and ultimately the enhancement of the asset's value. Our corporate office serves as a support office for administrative assistance, training, marketing guidance, accounting expertise, safety/risk management and human resources, and is designed to facilitate and streamline the management at every level. This policy frees Regional management and onsite staff personnel to focus on the fundamentals of effective property management and enhances the overall quality of services provided to clients and the residents.

5 Management Key Personnel Gerald D. Ogier, Chairman of the Board and Partner In 1986, Ogier joined with John H. McClintock, Jr. to found ContraVest, Inc., in Orlando, Florida. Prior to that, Ogier, a registered real estate broker in Florida, was a partner in Orlando-based Heavener-Ogier, Inc., the master franchiser for ERA (Electronic Realty Associates) in the Southeast, with more than 300 franchises. During that period, Ogier also co-founded Chesapeake Production Company, an oil and gas exploration company based in Oklahoma City, and served as a general partner in more than 20 oil and gas drilling partnerships. Previously, in 1972, Ogier was named a partner in Epoch Properties, a multi-family development and management firm in Orlando, with properties throughout the Southeast. He began his career with Koger Properties, Inc., a Jacksonville-based developer of suburban office parks across the country, becoming a Vice President before leaving in Ogier graduated in 1965 from The Citadel, receiving a B.S. degree in Business Administration. He is a member of The Citadel Business School Hall of Fame, a 2006 recipient of the Leader of Principle Award and serves on the Business School Advisory Board. His military experience includes service in the United States Army in Germany as an Armor Officer, and he was discharged in 1967 as a Captain. John A. Schaffer, C.P.A., Partner, Executive Vice President, Chief Financial Officer Schaffer's background encompasses over 30 years of experience working in real estate investment, operations and real estate workouts and development. Schaffer joined ContraVest in 1993 as Chief Financial Officer, overseeing accounting and financial operations including corporate cash management and tax planning. Schaffer participates in the analysis, structuring and closing of all real estate developments, joint ventures, partnerships and sales transactions. In addition, he is responsible for securing project financing. Schaffer previously worked for Prudential Life Insurance Co. in its real estate investment office, as well as BJF Development, Inc., Cardinal Industries, Arlen Realty Co. and the FDIC. His responsibilities included asset management, financial analysis, acquisition analysis and other accounting duties. Schaffer received his Bachelors Degree in accounting in 1976 from the University of Florida, and a Masters Degree in accounting from Florida International University, Miami, in 1980 and is a Certified Public Accountant. John is a member of the University of Florida's Real Estate Advisory Board.

6 Management Key Personnel, continued Mark C. Ogier, CPM, Partner, Executive Vice President Mark Ogier joined ContraVest in 1995 as the Property Management and Construction Coordinator. He became the Director of Property Management in 1997, and an Executive Vice President in He has overall responsibility for the operations and strategic direction of the ContraVest development program and the property management portfolio. He is responsible for site acquisition, project development, equity relations and portfolio performance. Over the years, Ogier has gained valuable insight into the needs of various ownership structures including REIT s, TIC s, life insurance companies, pension funds and private investors. In addition to his duties with ContraVest, Ogier currently serves as a delegate to the National Apartment Association (NAA) and is a Past President of the Florida Apartment Association (FAA) for He is also a past President and Executive Committee member for the Apartment Association of Greater Orlando, keeping him in the forefront of the issues facing the apartment industry. Ogier received his Bachelor of Arts Degree in Economics in 1990 from the University of Colorado. His military experience included 4 years of service in the United States Army as a Field Artillery Officer and General s Aide in Germany. He is a Certified Property Manager (CPM) through the Institute of Real Estate Management (IREM), Community Association Manager (CAM) and a Licensed Real Estate Broker in the State of Florida. Christin Tenpenny, Vice President of Management Christin began her career in property management in Her 28 plus years of experience has afforded her the opportunity to perfect the art of property management. She has experience working for large institutions, REITs, as well as individual investors. Christin has managed aged as well as new assets. Her properties have been as small as 75 units and as large as 1,100. Christin's lease up experience spans over 30 properties and 8813 units. Christin joined ContraVest Management Company in 1999 and currently oversees ContraVest's entire management portfolio. She is responsible for all Management operations of the portfolio: applying innovative target marketing, creative personnel management, revenue growth and expense control.

7 Management References Management Company References: Case, Pomeroy & Company 1400 Marsh Landing Parkway Suite 109 Jacksonville Beach, FL Scott Hobby Institutional Insurance Company Global Real Estate Investment Corp. 32 Old Slip, 28th Floor New York, New York Chris Caltabiano Associated References: Larsen Allen CWL Center South Orange Avenue Suite 500 Orlando, FL Chris Cottrill, Partner Pacific Life Insurance Company 700 Newport Center Drive Newport Beach, CA John Mulvihill, Vice President Integra Land Company 1525 International Parkway Suite 2001 Lake Mary, FL David McDaniel, Founder Hill Ventures, Inc Legato Road Suite 1100 Fairfax, VA Janet Hill LEM Mezzanine Cira Center 2929 Arch Street Philadelphia, PA Jay J. Eisner Boston Capital One Boston Place Boston, MA Gerald Zais, Vice President

8 237 S. Westmonte Drive, Suite 140, Altamonte Springs, Florida