It s What Sets Cagan Apart. agan. responsive. proactive. experienced.

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1 At a Glance

2 It s What Sets Cagan Apart agan responsive. proactive. experienced.

3 Cagan Property Management Group In its very early days, Jeffrey Cagan, President of the Cagan Management Group, recognized that buying and selling real estate was only a very small part of the property lifecycle. In the day-to-day management of property Cagan identified a real need for intuitive, quality property management services and an opportunity to provide them only better. Our Growth is Fueled by the Value We Provide Today, Cagan manages over 15,000 units nationwide. Our growth is directly attributable to the satisfaction our clients and residents experience from the services we provide and the way in which they receive them. Through client recommendations and Cagan's reputation for excellence, we have expanded our business operations nationwide and become leaders in our field. In an industry as dynamic, important and influential as the real estate market, those you rely on to guide you must have the insight to safely navigate through economic challenges, with the ability to leverage every opportunity for success.

4 Our Blueprint for Success The Cagan Offering Cagan provides a comprehensive set of services that covers the gamut of property management needs. Depending on your situation or that of your organization, Cagan has the resources, technology and services to meet those needs and exceed your expectations. Property & Asset Management Services Comprehensive Financial Management Staffing Training & Supervision Preventative Maintenance Planning Property Inspections Consultative Services - Capital Improvement/ Special Projects Utility Monitoring Emergency & Life Safety Planning Contract Review and Oversight Budget Planning & Monitoring Administration & Operational Support Insurance & Real Estate Tax Monitoring Document Organization Leasing Support Resale Support Website Administration & Support Su Legal Counsel Financing and Banking Relationships

5 Our service offering has been further refined and tailored to address the specific needs of our primary client segments: investment properties, homeowners' associations, and financial institutions. Investment Properties Cagan assigns a Property Manager who is responsible for the overall care of the units, and serves as the single point of contact for owners and residents of the building. Owners no longer need to deal with the time-consuming tasks of marketing, leasing, insurance, rent collection, bill paying, and bookkeeping. From property inspections and updates to maintenance requests and preventative planning, including after-hours emergency call service, Cagan positions itself to assume the dayto-day responsibilities and consults with owners on a regular basis about long-term preventative maintenance planning. The supervision of all accounting and tax-related issues, attendance at association meetings, and creating and maintaining a property calendar are just some of the standard services we offer. Of particular value to our association clients is our Resale Administrative Service. Cagan ensures that every sale transaction is as smooth as possible. To make sure that you can easily access up-todate information about your property, Cagan has developed an online Owners Portal. Secure and password protected, the Owners Portal lets you access everything you need related to your property from downloadable forms to vendor lists. This easy-to-use, one-stop information source saves time and effort for busy owners. Community Associations Financial Institutions and Banks Recognizing that within a community there ccess are various parties such as board members, committee members, and owners, whose needs must be addressed, we have customized an offering that responds to them all. In addition to the daily management responsibilities necessary to maintain a community, Cagan provides services that make a real difference. As an experienced management agent with a comprehensive offering, Cagan is uniquely positioned to provide Receivership Functions, OREO Property and Asset Management Functions and Consulting and Project Oversite. Armed with the experience and services to expertly perform all of these functions, Cagan customizes its service offerings to institutions based on the specifics of the situation.

6 At Cagan, Anticipating is Part of Our Service Service

7 Proactive Property Management Rigorous Standards Having the ability to anticipate the need to practice preventative maintenance requires experience and a strong aptitude for industry-specific issues. At Cagan, we take pride in providing quality services backed by personal care. We achieve this by instilling our managers with a hands-on approach when overseeing all of our properties. Efficient Operations, Effective Communication Licensing, certification, continuing education, and adherence to the highest levels of ethics are essential criteria for Cagan property managers. Keeping up with the latest trends, regulations, and standards enables us to provide our clients with the service and management they have come to expect. Our close relationship with legislative and regulatory officials, keeps us abreast of new laws, regulations, and compliance issues. All of these things enable our managers to provide clients with the best possible service. Our day-to-day involvement gives us the opportunity to assess a property's status and keep communication flowing. We utilize the industry-leading asset and property management accounting software, to ensure that our clients' specific, and often complex accounting needs are met. Our managers and staff are equipped with communication tools that make them easily accessible and highly productive. With an after-hours emergency call service, residents and owners alike can rest assured that their needs will be taken care of promptly, no matter what time of day or night. AMO Accreditation Receiving AMO accreditation is a true mark of distinction among real estate management firms. The Institute of Real Estate Management requires that a firm demonstrate and uphold the highest levels of professionalism, financial performance, and ethics to earn AMO accreditation. With only approximately 500 management companies in North America that have met the stringent guidelines and passed the rigorous testing to become AMO firms, Cagan is proud to be member of this prestigious professional organization.

8 Cre Creating Value for Our Owners Partnering with Homeowners' Associations Homeowners' and community associations are tasked with finding the most suitable management team to care for the homes and investments of many. At Cagan, we place our focus on serving each individual board member, committee member, owner, and vendor to ensure that the community as a whole is best served. With extensive experience dealing both with the day-to-day management of a community and the vision necessary to maintain value over time, Cagan provides its association clients with comprehensive service that s both flexible and customizable. Our service offering has evolved over time to provide real value. Our clients enjoy the benefits of: Cagan s strong vendor relationships Risk management assessment from licensed professionals State-of-the-art accounting systems for accurate and timely reporting Focused and hands-on supervision through specific portfolio assignment

9 ating Maintaining Homes for Our Residents Managing Your Rental Property As If It Were Ours Whether you have one or many properties in your portfolio, Cagan understands just how important those properties are to you. We take an in-depth look at your property and its environment to ensure the viability of your investment and its long-term outlook. An essential component of our offering is to create a customized management plan for our owner clients. These are some of the issues we examine: Local, regional, and national trends and how they may affect the local property market Staffing assessment Vendor and supplier review Tax compliance and potential implications Budget planning Legislative changes

10 Maximizing Value, Minimizing Cost Resources for Financial Institutions Cagan offers comprehensive and customized expert-driven services to institutions and banks that maximize the value of OREO property. Cagan has the across-the-board expertise and resources to execute across all stages of the value chain, and the stability to ensure everything is carried out as planned. Our broad market reach gives our clients the option to receive assistance on a single project or an entire portfolio of assets. Receivership Functions Over the past 30 years Cagan Property Management Group has been appointed receiver to various assets, and in recent times, this practice area has seen increased activity. We provide receivership functions such as deferred maintenance, maintenance scheduling, securing a property, and budget planning. Due to our high levels of service, new property owners often choose to keep us as their property managers. By working with both the court system and leading financial institutions, we have the insight and know-how to carry out receivership functions as efficiently and costeffectively as possible. OREO Property and Asset Management Our hands-on management style ensures that properties are enhanced for maximum value until and throughout final disposition. With sensitivity to the position lenders find themselves in, we are mindful of the expenses it takes to operate a property, and make every effort to reduce those costs and maximize long-term equity value.

11 Value

12 Foun Personal Care Backed by a Strong Foundation More Than the Standard Set of Services, Cagan Helps Manage Your Assets Beyond comprehensive property management services, Cagan can also help you manage your real estate assets. Our expertise can provide you with the necessary guidance to maximize your property investments. In consultation with financial professionals, we can offer advice on suitable investment options for rental, or disposition proceeds. With detailed and accurate financial statements, our budgeting and forecasting allows you to adequately prepare for any necessary reserve funds. We also stay abreast of market trends, keeping you informed and up-to-date with property and individual unit value and rental prices. And to ensure that any risk and liability from your asset is minimized, Cagan can suggest the best insurance coverage for your needs. At Cagan, we ensure your property is secure, your tenants are safe, and your asset is protected.

13 Let Us Leverage Our Resources for You Cagan s respected reputation is based on the relationships we have developed over the past three decades with owners, renters, vendors, suppliers, and our staff. That means meeting and exceeding expectations and achieving them with highest levels of professional business practices. Owners can leverage the relationships we have established with vendors and suppliers and enjoy the economies of scale that Cagan has in place. We have simplified and consolidated many of your properties requirements, by making a variety of packages available tailored to property owner s needs. With Cagan, you can maximize the value of your investment property with minimum effort on your part. dation

14 Partner

15 Cagan Management Group, Your Property Management Partner The Cagan Difference The Cagan Management Group wants to be your property management partner and show you what a difference that can make. While properties and their management share many characteristics, each is unique and is handled according to the needs of the owners, residents, and the property itself. When you contact our service team, we ll start the process by discussing your specific needs. A Cagan representative will then schedule a tour of your property, and meet with you to discuss relevant management options. Once you ve approved our management proposal, our intake team will work with the current managing agent and Board of Directors to ensure a smooth transition. With effective communication being an integral part of any transition, Cagan provides each owner and resident with a welcome packet containing key information such as management policies and procedures, maintenance and after-hours services, plus contact information and steps to take in an emergency. And in the event you have an issue that needs the attention of Cagan s executive management team, our open door policy gives you complete access. Let Cagan s expert management team begin handling your property s day-to-day service requests, financial and administrative management, and any long-term preventative maintenance to maximize the value of your investments and minimize your own efforts. Partner with a team that is invested in your success: Cagan Management Group.

16 IL 3856 Oakton Street Skokie, IL ph: f: FL Cagan Crossings Boulevard Clermont, FL ph: f: