Property. Management. the right move for your community.

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Brittany Green
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1 Property Management the right move for your community.

2 Us About Association Advisors is a property management company boasting an experienced managerial and financial staff that applies a hands on approach to each and every facet of Community Management. Now a mid-sized company, Association Advisors manages communities throughout New Jersey including upscale active adult, luxury hi-rises, homeowners and condominium communities, many with substantial on-site amenity facilities. Driven by a commitment to improve each individual community, while always keeping the communities best interest at heart, Association Advisors is motivated by customer satisfaction. Successful management is a long-term investment and at Association Advisors, that client relationship is the top priority. Our clients are not dependent on us, we are dependent on them. - Bonnie Bertan, President & Principal

3 Property Management Association Advisors prides themselves in their ability to effectively manage communities through years of experience and expertise. The firm utilizes a team approach when managing communities. Attentive support is paramount and is given to clients at all times. A hand chosen team of senior employees provides diverse support and works closely with management to address the needs of each client. Typical areas of specialized support include service, technical, and advance management needs. With an impressive client list, boasting some of the biggest and most successful names in the residential industry, Association Advisors is the unparalleled best in the business. We pride ourselves on providing to our clients the right mix of technology with the personal touch from our experienced management and accounting professionals. - Theresa Beckett, Controller

4 Management Approach When assuming management responsibilities, Association Advisors works directly with the client to define and set realistic goals. Association Advisors has developed a comprehensive process to evaluate the community s needs and offer solutions for improvement based on a proven strategy. Identifying the properties needs and work parameters. Collecting data and defining possible problem areas. Positioning goals to enhance the value of the community and each member s property. Expanding on proven policies and implementing improved procedures where necessary. It is imperative to identify the issues in a client s community in order to develop a comprehensive plan that conquers each issue. By taking these steps, expectations are in place and services are defined to provide the best property management for your community. Our personalized approach to community management is one of the main reasons we have been so successful. - Lawrence Sauer, Managing Partner

5 Customer Profile Association Advisors not only specializes in providing exemplary management services to associations, but also affords each and every homeowner in the association with the most courteous and attentive service provided. The firm manages all on-site community amenities with the utmost organization and professionalism. Our Lifestyle Coordinators plan recreational events for our communities and frequently survey all residents for their interests, always keeping in mind that people s lives occur in the communities we manage, and that we are an integral part of those lives. Association Advisors is perfectly sized to ensure each client has the utmost attention at all times; not so large that clients get overlooked and not so small that we cannot manage our client base effectively. - Lorene Zalick, Principal

6 Fiscal Reporting Association Advisors is committed to providing our clients with timely financial reports. By utilizing the latest version of TOPS software, we are able to provide the financial reports in an electronic format to our clients. Each Board receives a package customized for their site which includes: Balance Sheet Month-to-date and year-to-date Income Statement with budget variances Bank Reconciliations Reserve and Deferred Maintenance Funding Accounts Receivable and Accounts Payable reports Year-end financial packages are provided to the independent auditors electronically as well. For convenience, homeowner dues may be paid utilizing a check, the lockbox facility, or on-line via credit card or e-check. Our Accounting Associates work closely with the Board and Manager in the preparation of the annual budget to ensure the fiscal needs of the Association are being met. Our clients financial success is our success. We provide detail-oriented fiscal services. - Vicki Rosenburgh, Chief Financial Officer

7 Service Management Our managers are experienced and physically conduct routine site inspections on all common areas including lobbies, stairwells, landscaping, recreation facilities, walks and driveways, parking lots, and other physical components of the property to ensure that all are maintained to the highest standards. We will assist in developing a multi-year plan initiatives list to address maintenance issues and construction deficiencies as well as capital improvements. Work orders are logged into our database and followed up on daily. Courtesy calls are always made to homeowners before a work order is closed. This type of quality control is why we stand out. Properties cannot be managed from a phone or a desk, the property has to be walked and evaluated and punch lists must be created to identify any issues. Managing properties was the easy part. Creating an ideal management company took a lot of thought, time and effort. - James Bertan, Executive Director, Project Management

8 Team Approach Association Advisors skilled management and accounting personnel meet regularly to assess and discuss individual properties from varying viewpoints and perspectives. Our managers are directed by a company principal who attends board meetings with the manager and any additional meeting as requested by the Board. All managers are required to provide the President of Association Advisors with a weekly update report so they are up to date with what is happening in all communities. By using this team approach, Association Advisors develops a unique plan to best meet the physical, fiscal and operational needs of each community. In addition to the senior office support, our managers network and work as a team assisting each other by sharing ideas, suggestions, and experiences with one another. Our clients are a part of our family and by using our team approach we are able to appreciate a variety of solutions from a number of skilled professionals. - Ramon Cuevas, President, High Rise Division

9 Our Services Association Advisors Services include, but are not limited to: Certified Manager staffing Web based Management software with remote access from anywhere at any time Paperless filing system saves money for the Association, no more storage of boxes Personalized management of fiscal and administrative services including insurance, governance, capital reserve implementation of long term budgets for future maintenance and repair needs Organize Annual Meeting, Board Election and special meetings of the Association within legal requirements Direct and document inspections; confirming reports are completed and provided to the Board Ensure that non-compliance issues are followed up in a timely manner in accordance with the Association policies Oversee the collection of assessments in a timely manner Provide input and leadership in planning future growth and changes as the Community matures Generate Community wide s, alerts and newsletters Draft Community s charters as required Propose and draft policies and resolutions as required Train Board members regarding their duties Provide the Board with minutes, action lists, and professional Board Packets Prepare bids specification, obtain bids and finalize contracts as applicable Present yearly budget to the Association in a timely manner Analyze financial statements - forward to the Board within time lines Establish relationships with vendors to increase quality of services provided and reduce costs Screen all vendors and ensure they are licensed, insured and bonded Confirm compliance with all governing documents Oversee the maintenance of common areas 24-hour emergency support Online Payment Availability Accounting syncs to website for Board viewing and Homeowners personal account management

10 Bonnie Bertan, President & Principal Contacts Lorene Zalick, Principal Lawrence N. Sauer, Managing Partner Association Advisors 28 East Main Street Freehold, NJ T: F:

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2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring

2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring Managing IT 24x7 The keys to a successful partnership are experience, integrity, reliability, flexibility and excellent support. With Single Point of Contact as your IT partner, your firm will have access