Customer Success Stories. Government, Education, Media, Events, Hospitality
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1 Customer Success Stories Government, Education, Media, Events, Hospitality
2 300+ Top Companies Financial and Insurance Services Technology and Software CPG/Retail Events, Media, and Entertainment Energy & Utilities Government and Education Manufacturing Consulting and Business Services Pharmaceutical and Healthcare Other 0
3 Customer Success Stories Industry: Government
4 City of Houston: Employee Ideas Save Costs & Resources CHALLENGE Modernize existing employee feedback program Streamline idea generation and review process Save costs and increase efficiencies SOLUTION New Employee Productivity Program powered by WebStorm Improved ideas review process with Switchboard Rewards and recognition system for implemented ideas Screenshots of Ideas Home page, Switchboard & Dashboard City of Houston 4th most populous city in the U.S. Largest city in the southern U.S. and Texas Estimated population of 2.14 million RESULTS 140 ideas collected from over 200 users Almost 30% of ideas implemented Improved cross-departmental collaboration employees ideas can make an Our enormous difference as we look for ways to be more productive, provide better service, and reduce costs.
5 ImproveSF.gov: Employees Help City Save $90,000 Annually CHALLENGE Reduce budget deficit Make city s operations more efficient Increase engagement of city s employees SOLUTION ImproveSF Mayor s Employee Budget Challenge powered by Brightidea s WebStorm Open to all 26,000+ city employees RESULTS 570 ideas, 4,000+ votes 800 active participants $90,000/year annual savings through top ideas Screenshot of ImproveSF idea page with comments City of San Francisco 4th most populous city in California, 12th in the U.S. Population of 809,000 in 2008 Major industries; tourism, financial services, biotech ImproveSF.org tapped into the knowledge and experience of our city employees to help solve some of our most critical financial issues. - Mayor Gavin Newsom
6 U.S. Department of State The Sounding Board CHALLENGE Effectively share information Create a powerful collaborative online environment Improve communication across geographies SOLUTION Sounding Board ideation forum powered by WebStorm Championed by Secretary of State Hillary Clinton Rolled out to 65,000+ employees world-wide RESULTS 1,600 ideas, 14,000 comments 27,000 page views Better transparency & collaboration across organization United States Department of State Responsible for the international relations of the U.S. Agency conducts treaty negotiations, forges agreements with foreign countries, among others. Established in 1789 Global 'watercooler' conversations became more widely visible, and originators of ideas meet each other.
7 Republic of Ireland: Your Country, Your Call CHALLENGE Find transformational ideas to boost the Irish economy through the wisdom of the crowds SOLUTION Your Country, Your Call public idea challenge championed by Irish President s Office Powered by Brightidea s WebStorm 200k for two top ideas, 1 million for development RESULTS 10,000+ proposals submitted 20k+ registered users, 97k + visitors from 175 countries Winning idea: Ireland as global center for digital content 1m-plus fund for ideas to move Ireland forward Republic of Ireland 2009: GDP of $174 billion, population of 4,459,300 First EU country to enter recession in 2008 Major industries: mining, software, agriculture Country, Your Call is a competition. Your But it s more than that. It s an act of faith in our collective brain power. [ ] What we need now is fresh radical thinking. - Mary McAleese, President of Ireland
8 Customer Success Stories Industry: Education and Research
9 UNC: Alumni Ideas For More Innovative Education CHALLENGE Collect alumni ideas for more innovative Leadership Education at UNC Kenan-Flagler Business School SOLUTION UNC Ideas portal powered by Brightidea s WebStorm Invitation of Kenan-Flagler Alumni to submit ideas Setup of customized software within only 2 weeks RESULTS New interactive way of engaging alumni Collection of real world ideas from engaged alumni Collaboration between students & business execs UNC Kenan-Flagler Business School University of North Carolina s MBA program founded in 1952 Ranked among top 20 MBA programs by BusinessWeek, Wall Street Journal, U.S. News & World Report Focus on leadership development is critical to every major enterprise Innovation and for UNC Kenan-Flagler that entails innovations in learning and research. Jean Morton Elia, Associate Dean Strategy & Administration
10 HP EdTech Innovators Award PROGRAM GOALS Recognize technology pioneers in education Support educators to replicate & advance their successes Increase awareness, encourage adoption of technology SOLUTION HP EdTech Innovators Award: contest to find top tech initiatives at educational institutions Powered by Brightidea s WebStorm Award: $400,000 grant for each winner RESULTS 280 submissions with 10 winners in 7 countries 4,800+ votes and 900+ comments Community of 5,400 users Hewlett Packard World s largest technology company $114.6 billion revenue 2009; #10 in Fortune ,000 employees worldwide
11 Customer Success Stories Industry: Media
12 Fleishman-Hillard: Collaborating with Clients for Great PR CHALLENGE Promote a corporate idea culture Generate ideas for and together with clients Improve client relationships and retention SOLUTION Roll-out of Brightidea s WebStorm to all employees Client campaigns for: AstraZeneca, Nike, irobot Ultimate Relationships WebStorm: employee-only portal RESULTS To date, 600 ideas collected from 90 users WebStorms for brainstorming, collaboration and discussion Faster, more relevant reaction to client requests/opportunities Fleishman-Hillard International Communications Leading PR agency with 22 U.S. offices 2,000 employees word-wide Part of Omnicom Group Inc. Brightidea is simple, intuitive, easy to administer, highly configurable skinning and design are based on our own standard. Innovation is our business and we didn t want the game aspect. - Katie Thomas, Director of Innovation
13 CCH Wolters Kluwer: Innovation to Business Impact CHALLENGE Identify cost saving & growth opportunities Improve corporate innovation culture Accelerate innovation processes SOLUTION Roll-out of Bright Ideas WebStorm to all employees Unrestricted idea submission to encourage all ideas Switchboard and Six-Sigma for idea prioritization RESULTS Significant cost savings $500k through single idea Revenue growth one idea: $100k & acquisition of competitor Expanded program to offshore locations CCH Leader in publications & software for legal, tax, health community Wholly owned by Wolters Kluwer 22,000 employees worldwide The mission of the CCH Bright Ideas program is to promote the expression of ideation and innovation for CCH products, services, and processes by soliciting ideas that will have a significant impact on CCH business, customers, and employees. - John Russo, Manager, Head of Innovation
14 IdeaAid: 1st Global Idea Benefit to Raise Billions of Dollars CHALLENGE Raise $1billion annually to help fight global hunger SOLUTION IdeaAid, world s 1st open idea benefit by Mensa Process Powered by Brightidea s WebStorm software 1 week contest for public ideas, votes and comments RESULTS 585 ideas collected in only 7 days Hundreds of participants worldwide 5 ideas to raise $1 billion currently in development was a success! Hundreds from around the globe IdeaAid brainstormed and the event received good PR as well as a following for IdeaAid with Facebook and LinkedIn groups.. - Eric C Seibold, VP Client Solutions Mensa Process Brain trust with 100,000 members in 100 countries Heifer International Non-profit dedicated to ending world hunger and poverty Idea Aid is brainstorming on a global scale. - Court Stroud, Mensa member
15 Discovery Channel Over 4,000 active users contributing ideas, addressing rapidly changing media markets. Communications Inc s reported profit more than tripled in the first quarter on Discovery improved distribution and advertising revenue at its U.S. networks. Business Week May 2009
16 FastCompany Killer Pitch ASK Paul Public Portal Collect feedback from members Give Users a Voice
17 Customer Success Stories Industry: Events
18 Conferences Use WebStorm to Engage Participants and Public AlwaysOn Going Green WebStorm continuously collects GreenTech ideas & solutions for environmental issues Visit the public website at Birds of a Feather Conference Brightidea s Social Network for Innovation Leaders a platform for discussions about innovation and idea management Fortune Brainstorm Green Open idea portal powered by WebStorm to generate ideas for the future of energy and environment in conjunction with the 2010 conference Adobe Idol Competition Tech Summits in USA & India in conjunction with company-wide innovation jam for new product and product enhancement ideas: 3,000+ attendees submitted hundreds of ideas!
19 WebStorming Ideas For Environmental Issues AlwaysOn Going Green WebStorm continuously collects GreenTech ideas & solutions for environmental issues In conjunction with Going Green conference Visit the public website at Fortune Brainstorm Green Fortune s annual conference 2010 sponsored by Shell Open idea portal to generate ideas for the future of energy & environment Powered by WebStorm
20 Customer Success Stories Industry: Entertainment & Hospitality
21 Jumeirah Hotels: Staying Different through Innovative Ideas CHALLENGE Live up to the corporate goal Stay Different Tap into the ideas of employees Maintain leadership position through constant innovation SOLUTION Upgrade from smaller provider to Brightidea s innovation suite Roll-out to employees worldwide, mostly in UAE Easy and fast integration of existing data RESULTS 12,200+ ideas collected in multiple campaigns Ideas for effective differentiation vs. competitors, cost savings Ran internal competitions with high user engagement Jumeirah Group International luxury hotel & resort chain 8 hotels in 2008, expanding to 60 by ,500 employees in Dubai alone [ ] the submitted ideas challenge conventional thinking, improve our processes and innovative business practices to help build on our success and core essence to Stay Different from our competitors. - Bill Walshe, Chief Marketing & Innovation Officer
22 Brightidea Public WebStorms GE: Ecomagination Challenge Drives business with 3,800+ ideas and technologies to power tomorrow s Smart Grid. Ireland: Your Country, Your Call Selected two transformative ideas to revitalize the Irish economy. YTL: myprize 4G Global Developer Challenge Found cutting edge applications and devices to advance Malaysia s first 4G network.
Customer Success Stories. Financial Services, Telecommunications
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