T&E. Where Business Travelers Spend Money

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1 T&E Where Business Travelers Spend Money

2 Contents Introduction 3 Key Findings 4 Top Expensive Cities for Business Travel 5 International 5 U.S. 5 Top 10 Spend Categories 6 International 6 U.S. 7 Most Visited Cities 8 International 8 U.S. 9 Top 10 Spend Categories and the Most Visited Cities by Country 10 Australia 10 Canada 11 France 12 Germany 13 Hong Kong 14 India 15 Japan 16 United Kingdom 17 About This Report 18 Methodology 18 About Concur 18 2

3 Introduction Over the past 18 years... no other company on the planet has done more in the area of helping companies manage their travel and entertainment (T&E) spend than Concur. Over 15 million users from corporate clients around the globe use our solutions to help them manage their business travel and resulting T&E expenses. In 2011, those users generated over a half-billion expense line items representing more than $50 billion in T&E spend! With this tremendous amount of transaction data, Concur has unique insight into the trends that are driving T&E spend worldwide. This report captures some of those trends, providing a glimpse into what s driving an area of spend that is second only to payroll for many companies. The sample set of data used for this report was culled from Concur s vast T&E spend database. All data is anonymous and aggregated, so no specific client information is ever revealed. But the trends that can be gleaned from this data help provide an understanding as to what businesses spent on T&E in 2011, where they spent it, and which direction that spend is trending. I hope you find this data as interesting as I did. Enjoy! Michael Hilton Executive VP Worldwide Marketing 3

4 Key Findings Summary In 2011, Concur users submitted over 500 million individual expense line items representing over $50 billion in T&E spend. Average global airfare spend saw the biggest increase in 2011, rising by an average of $21.74 per trip or just over 5% compared to 2010, even taking into consideration a slight dip in the final quarter of Global average lodging spend is up slightly in 2011 compared to 2010, while dining was down slightly. Highlights for average costs of specific line items include: : Hong Kong has the highest cost at $1,112.35, and India has the lowest at $ : Australia has an average of $240.57, and the U.S. has the lowest at $ : Australia is the costliest at $64.98, and India is the least expensive at $ The top three global T&E categories airfare, lodging and dining comprised more than 60% of total spend. Adding the next two categories entertainment and ground transport brings the total to more than 70%. The most visited international city in 2011 is London, followed by Shanghai, Singapore, Beijing and Toronto. Globally, average expense report processing time decreased 4% from 2010 to

5 Top 10 Most Expensive International Cities for Business Travel This list represents the most expensive cities based on the average cost for dining, entertainment and lodging. Average Spend in Each Category City Total 1 Tokyo, Japan $77.58 $ $ $ Copenhagen, Denmark $76.07 $ $ $ Perth, Australia $62.20 $ $ $ Sydney, Australia $76.05 $ $ $ Stockholm, Sweden $67.08 $ $ $ London, United Kingdom $56.46 $ $ $ Brisbane, Australia $59.65 $ $ $ Zurich, Switzerland $57.07 $ $ $ Melbourne, Australia $63.39 $ $ $ Paris, France $55.06 $ $ $ Top 10 Most Expensive U.S. Cities for Business Travel This list represents most expensive cities based on the average cost for car rental, dining, entertainment, ground transport and lodging. City Car Rental Average Spend in Each Category Ground Transport Total 1 Santa Clara, California $ $35.00 $ $54.53 $ $ New York City, New York $ $67.04 $ $35.43 $ $ San Francisco, California $ $43.82 $ $36.22 $ $ Boston, Massachusetts $ $42.97 $ $38.07 $ $ Garden City, New York $ $73.13 $ $63.72 $94.47 $ Plano, Texas $ $49.94 $97.23 $43.99 $81.71 $ Honolulu, Hawaii $ $55.19 $ $27.60 $ $ Bellevue, Washington $ $47.93 $ $25.86 $ $ Chicago, Illinois $ $35.58 $ $32.24 $ $ Washington, D.C. $ $39.13 $ $ $ $

6 Top 10 Spend Categories International Globally, average spend for most T&E is up slightly, with airfare, lodging and ground transport leading the way. There s a slight decrease in average dining spend, while other categories remain relatively flat. Average Transaction Amount $ $ % 26.67% 5.18% $ $ % 21.24% 4.57% $38.87 $ % 11.78% -1.06% $ $ % 5.98% 0.18% $33.31 $ % 5.81% 3.39% Personal Car $49.04 $ % 4.41% 1.22% Car Rental $ $ % 3.58% -0.40% Telecom $76.30 $ % 3.48% -0.49% Office $ $ % 2.53% 2.41% Training $ $ % 1.99% 4.56%, and Account for 60% of Spend Categories Personal Car Car Rental Telecom Office Training

7 Top 10 Spend Categories U.S. and lodging revealed the highest increase from 2010 to 2011, while average dining spend decreased more than 4% over the same time period. Average Transaction Amount $ $ % 29.92% 6.57% $89.03 $ % 21.58% 4.15% $37.84 $ % 12.66% -4.12% $99.59 $ % 6.71% -1.62% $35.77 $ % 4.71% 2.08% Car Rental $ $ % 4.58% -1.13% Office $ $ % 2.60% 2.24% Telecom $75.17 $ % 2.60% -2.21% Training $ $ % 1.96% -0.21% Meetings $ $ % 1.97% 1.51%, and Account for 65% of U.S. Spend Categories Car Rental Office Telecom Training Meetings 7

8 Average Spend in Most Visited Cities These tables represent lists of the most visited cities as measured by hotel nights, and the average amount spent on the most common line items. Top 25 Most Visited International Cities * Average Spend in Each Category Car Rental Ground Transport 1 London, United Kingdom $ $56.46 $ $51.72 $ Shanghai, China $ $42.05 $97.89 $17.40 $ Singapore $75.38 $59.20 $ $20.02 $ Beijing, China $ $46.57 $89.79 $17.33 $ Toronto, Canada $ $60.56 $ $31.77 $ Hong Kong $64.76 $61.13 $ $21.26 $ Paris, France $ $55.06 $ $53.38 $ Tokyo, Japan $ $77.58 $ $34.51 $ Montreal, Canada $ $53.33 $ $26.54 $ Mexico City, Mexico $ $41.72 $ $19.25 $ Bangalore, India $71.54 $28.28 $88.60 $25.70 $ São Paulo, Brazil $ $49.87 $ $32.45 $ Amsterdam, The Netherlands $ $49.70 $ $46.15 $ Sydney, Australia $ $76.05 $ $46.22 $ Stockholm, Sweden $ $67.08 $ $50.95 $ Calgary, Canada $ $48.19 $ $34.06 $ Dubai, United Arab Emirates $ $71.12 $ $25.28 $ Shenzhen, China $81.86 $33.11 $78.16 $17.60 $ Vancouver, Canada $ $54.99 $ $25.04 $ Mumbai, India $68.38 $27.21 $71.15 $21.44 $ Taipei, China $ $53.05 $92.10 $23.64 $ Madrid, Spain $ $44.56 $ $33.04 $ Dublin, Ireland $ $41.43 $ $35.23 $ Kuala Lumpur, Malaysia $94.69 $38.60 $78.83 $19.18 $ Mississauga, Canada $ $29.26 $89.36 $61.62 $ *ranked by number of overnight hotel stays 8

9 Top 10 Most Visited U.S. Cities * Average Spend in Each Category Car Rental Ground Transport 1 New York City, New York $ $67.04 $ $35.43 $ Las Vegas, Nevada $ $42.53 $ $28.39 $ Chicago, Illinois $ $35.58 $ $32.24 $ San Francisco, California $ $43.82 $ $36.22 $ Orlando, Florida $ $36.58 $ $29.73 $ Houston, Texas $ $35.61 $99.59 $30.55 $ Atlanta, Georgia $ $29.23 $ $44.20 $ San Diego, California $ $42.89 $ $31.73 $ Charlotte, North Carolina $ $34.31 $98.03 $27.60 $ Dallas, Texas $ $33.64 $ $38.41 $91.65 *ranked by number of overnight hotel stays 4 San Francisco 8 2 San Diego Las Vegas 10 6 Dallas Houston 3 Chicago 9 7 Atlanta Charlotte 1 New York 5 Orlando 9

10 Australia s Top 10 Spend Categories Australia saw a 15.3% increase in overall spend between 2010 and 2011, likely a reflection of the stronger business environment and stronger dollar. Australia s spend on airfare increased by more than 12% between 2010 and Australia saw an increase in its average combined entertainment and dining spend of more than 11% between 2010 and Average Transaction Amount $ $ % 34.79% 12.77% $ $ % 17.09% 15.40% $64.98 $ % 10.03% 8.63% $45.79 $ % 8.93% 17.72% $ $ % 6.24% 3.04% Training $ $ % 3.25% 26.62% Office $ $ % 3.31% 6.34% Telecom $ $ % 2.62% 20.80% Car Rental $ $ % 2.32% 32.59% Fees/Dues $ $ % 2.23% 12.06% Spend In Australia Accounted for 38% of Top Spend Compared to 27% of Spend Internationally Training Office Telecom Car Rental Fees/Dues Australia s Most Visited City? Sydney Average T&E Spend Car Rental $ $76.05 $ $46.22 $

11 Canada s Top 10 Spend Categories Canada saw significant increases across all major areas of average spend. Average spend for personal car increased more than 17.5%., airfare and dining saw the next largest increases. Average Transaction Amount $ $ % 25.24% 8.98% $ $ % 20.05% 9.61% $43.40 $ % 12.05% 7.24% $ $ % 6.55% 5.72% $33.39 $ % 5.31% 3.99% Telecom $90.37 $ % 5.10% -6.36% Personal Car $69.96 $ % 3.48% 17.54% Car Rental $ $ % 3.55% 0.42% Goodwill $ $ % 3.86% % Training $ $ % 2.25% -2.11% Goodwill Ranks Among Top Spend Categories in Canada Telecom Personal Car Car Rental Goodwill Training Canada s Most Visited City? Toronto Average T&E Spend Car Rental $ $60.56 $ $31.77 $

12 France s Top 10 Spend Categories Personal car and rental car average spend decreased in France, but all other areas increased significantly from 2010 to actually decreased as a percentage of total spend, while lodging increased as a percentage of total spend. Average Transaction Amount $ $ % 28.59% 9.91% $ $ % 21.95% 10.61% $44.37 $ % 14.88% 9.46% $43.32 $ % 9.75% 10.88% $ $ % 5.23% 6.66% Gas $79.12 $ % 3.87% 11.44% Rail $ $ % 3.78% 9.61% Meetings $ $ % 1.86% 41.09% Car Rental $ $ % 2.40% -1.63% Personal Car $ $ % 2.23% -6.51% Gas and Rail Rank Among the Top Spend Categories for France Gas Rail Meetings Car Rental Personal Car France s Most Visited City? Paris Average T&E Spend Car Rental $ $55.06 $ $53.38 $

13 Germany s Top 10 Spend Categories Germany was unique in that lodging is the top area of T&E spend, while in most other countries airfare is the top area of spend. While average airfare spend increased from 2010 to 2011, it actually decreased as a percentage of overall spend during that same timeframe. Average Transaction Amount $ $ % 29.32% 9.10% $ $ % 26.70% 9.56% $29.92 $ % 13.97% 2.75% $37.65 $ % 8.48% 6.32% Car Rental $ $ % 4.62% 10.08% $ $ % 3.09% 2.80% Rail $92.29 $ % 3.54% 4.89% Gas $81.17 $ % 2.80% 19.96% Personal Car $61.84 $ % 2.17% 12.88% Telecom $50.27 $ % 1.63% 0.37% Ranks Higher than Spend in Germany Car Rental Rail Gas Personal Car Telecom Germany s Most Visited City? Frankfurt Average T&E Spend Car Rental $ $35.72 $ $42.68 $

14 Hong Kong s Top 10 Spend Categories comprises more than 40% of spend in Hong Kong. Average costs for airfare are up more than 32% compared to Hong Kong also saw a significant decrease in average car rental spend. Average Transaction Amount $1, $ % 41.26% 32.65% $ $ % 30.41% 12.07% $59.88 $ % 10.88% 2.96% $21.39 $ % 5.94% 1.74% $ $ % 4.75% 8.19% Telecom $77.33 $ % 2.55% 12.84% Meetings $ $ % 0.84% 21.61% Fees/Dues $ $ % 0.81% 2.37% Training $ $ % 0.50% 17.66% Rail $18.64 $ % 0.37% 13.72%, and Account for 83% of the Top Spend Categories in Hong Kong Telecom Meetings Fees/Dues Training Rail Average T&E Spend for Hong Kong Car Rental $64.75 $61.13 $ $21.26 $

15 India s Top 10 Spend Categories is the dominant area of spend for India, outpacing airfare spend by more than half. Both airfare and lodging decreased as a percentage of overall spend, but the average spend on entertainment increased by almost 22%. Average Transaction Amount $99.54 $ % 40.74% -1.50% $ $ % 27.17% -2.94% $22.48 $ % 9.60% 1.73% $19.81 $ % 6.82% 9.25% Telecom $37.19 $ % 3.71% 5.81% $70.21 $ % 2.60% 21.95% Gas $48.81 $ % 2.43% 18.94% Car Rental $54.64 $ % 1.60% -6.57% Personal Car $16.77 $ % 1.22% 1.47% Fees/Dues $52.24 $ % 0.73% 9.07% Accounts for 40% of the Spend in India Telecom Gas Car Rental Personal Car Fees/Dues India s Most Visited City? Bangalore Average T&E Spend Car Rental $71.54 $28.28 $88.60 $25.70 $

16 Japan s Top 10 Spend Categories Rail ranks higher in Japan sixth than any other of the areas studied. Personal car spend rose over 33%. Average Transaction Amount $ $ % 25.42% 8.54% $ $ % 17.36% 6.47% $32.44 $ % 13.89% 8.25% $58.22 $ % 13.54% 5.06% $ $ % 10.66% 6.64% Rail $41.61 $ % 8.26% 6.68% Gas $ $ % 2.10% 3.97% Personal Car $76.74 $ % 1.21% 33.54% Advertising/Marketing $ $ % 1.19% 9.98% Telecom $70.71 $ % 0.91% 36.96% Rail Ranks Higher in Japan Than Any Other Market Studied Rail Gas Personal Car Advertising/Marketing Telecom Japan s Most Visited City? Tokyo Average T&E Spend Car Rental $ $77.58 $ $34.51 $

17 United Kingdom s Top 10 Spend Categories The United Kingdom saw significant increases in all areas of T&E spend from 2010 to While all areas were up over their 2010 levels, 2011 saw airfare and dining drop slightly as a percentage of overall spend. Average Transaction Amount $ $ % 34.53% 9.24% $ $ % 22.12% 10.57% $43.43 $ % 8.93% 10.11% $42.32 $ % 8.34% 6.72% $ $ % 5.46% 7.61% Rail $80.89 $ % 3.21% 9.88% Personal Car $48.89 $ % 2.80% 13.28% Telecom $81.86 $ % 2.36% 14.40% Gas $78.98 $ % 1.54% 23.23% Training $ $ % 1.59% 7.17% Ranks In Top 3 Spend Categories in the U.K Rail Personal Car Telecom Gas Training The United Kingdom s Most Visited City? London Average T&E Spend Car Rental $ $56.46 $ $51.72 $

18 About This report The information in this report is based on an analysis of a subset of T&E expense report data from Concur, a leading provider of integrated travel and expense management services. With over 15 million users representing approximately 15,000 corporate clients and more than $50 billion in spend, Concur is uniquely positioned to provide insight into T&E expenses an area of controllable spend that for most companies is second only to payroll. Methodology To produce average line item and location spending data, Concur looked at aggregated expense report data for calendar year For year-over-year data, Concur compared 2011 spend data to comparable data from All data used to compile this report is anonymous and aggregated, so that no specific company or personal identifiable information is ever used or analyzed. About Concur Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur s services are trusted by over 15,000 clients around the globe with over 15 million users. It s estimated that approximately 20% of travel and entertainment (T&E) spend is out of policy*. Concur s easy-to-use Web-based and mobile solutions enable employees to spend within policy, helping their companies control costs and save time. Concur s systems adapt to individual employee preferences, while scaling to meet the needs of companies from small to large. For organizations, Concur helps ensure that corporate travel is booked within policy before the trip is taken and reconciles expenses after travel is completed. And by delivering electronic receipts from airlines, hotels, and car rental companies directly into expense reports, Concur virtually eliminates the need to track and manage paper receipts. To keep employees productive while traveling, Concur s mobile applications enable business travelers to keep track of and share their travel plans, create, review and approve expense reports and book and change travel itineraries, all from a smartphone. By capturing and reporting on every aspect of T&E spend, Concur s services provide detailed information to help clients effectively negotiate with vendors, create budgets and manage compliance. Trusted by businesses of all sizes in more than 100 countries, Concur s on-demand services process over $50 billion in T&E spend a year equal to roughly 10% of the world s T&E spend. *Aberdeen Group 2012 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc. 18

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