Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services

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1 Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services

2 Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every business is able to seize the initiative. Competitive advantage goes to those that can. A business s ability to grow and compete is directly related to keeping pace with challenges and capitalizing on opportunities such as: Microsoft Services: Enabling Business Agility Putting business before technology requires business solutions that are easy to use, familiar, flexible, and adaptable. Microsoft Dynamics business solutions build on the familiar experience of Microsoft Windows, Microsoft Office, and other productivity software from Microsoft. Making software work in your business environment to help enable full business agility calls for expertise from Microsoft Services. They can help you envision, implement, and support your Microsoft Dynamics business solutions. Aligning business and IT, Microsoft Services has delivered solutions that have increased top line revenue and improved bottom line efficiency by helping enterprise customers to: World-Class Customer Care Social Customer Experiences Navigate Industry Challenges Address Regulatory Needs Transform Innovation Into Competitive Advantage Respond to Market Conditions Through Greater Agility Employee Productivity Business Insight Across Entities Global Partnerships Adjust Specific Business Processes Adapt to Microeconomic Pressures Grow and Run a Global Business Profitably Expand Through Mergers and Acquisitions Streamlined Operations Mergers and Acquisitions Using Microsoft Dynamics, Microsoft Services can provide you with the solutions you need to respond to market conditions more immediately, roll out new products faster, deliver more responsive service, and delight your customers. Agile Business Processes Globalization and Expansion What s the secret to attaining this degree of business agility? Putting business before technology. The new paradigm puts intuitive business applications into employees hands so that using the software is a natural and integral part of their workflow. This means empowered employees can deliver customer-relevant experiences. Bring new products to market faster. Execute existing processes for greater efficiency and profit. Or reinvent their processes to outflank and outperform the competition. 2 3

3 The Microsoft Services Advantage When you work with multiple software and services vendors, lack of single accountability can slow the rollout, delay your return on investment, and give you a less than optimal lifecycle services experience. Microsoft Services works with a large worldwide network of industry-leading (Services and ISV) partners that have specialized experience and resources. In concert with their partner ecosystem, Microsoft Services delivers compelling Microsoft Dynamics solutions to their customers. From the initial stages of the project to ongoing service and support, Microsoft Services can provide you with single end-to-end accountability for the project. Microsoft Services collaborates with the product groups that design the software on which you run your business. They deeply understand long-term product roadmaps, run early adopter programs, and provide knowledge transfer to customers and partners. And investments in offshore resources afford Microsoft Services a competitive global reach while delivering large, complex projects. Building on that deep reservoir of expertise and resources, Microsoft Services delivers proven solutions that integrate with your business processes and connect across the Microsoft software stack. Microsoft Services is on the forefront in helping you maximize the value of all your current technology investments. And future innovations. Lifecycle Services for Business Solutions Microsoft Services is structured to provide your enterprise with end-to-end expertise to help you realize your priorities. Envisioning Experienced architects provide strategic guidance to help you bridge the gap between business and IT, and deliver solutions that don t merely support your business processes but embody them. Delivery Proven consulting services deliver the envisioned business solution with implementation, integration, optimization, and upgrades. Support Provides the right-sized support model to meet the breadth of your needs (including end-to-end support), from straightforward to the most complex, spanning both solution implementation and operation. Microsoft Premier anticipates, prevents, and resolves customer issues to help you maximize the value of your software investments and improve your overall IT health through pre-packaged, customized, and proactive support offerings. Microsoft Premier Mission Critical for Microsoft Dynamics AX 2012 provides support coverage across the Microsoft Dynamics stack to help maintain health, performance, and up-time, and maximize the value of your ERP over time. Driving Growth and Performance Through People, Process, and Technology Envisioning Delivery Support Experience and Commitment Extensive end-to-end experience deploying Microsoft Dynamics business solutions backed by single accountability for delivering project success. Microsoft Expertise Deep knowledge of the Microsoft platform accelerates time-to-value and maximizes the impact of your investment in business solutions. Mitigated Risk Proven methodology, intellectual property, and best practices help you realize more successful solution envisioning, delivery, and support with minimized risk. Value Global resources collaborate with partners and your IT staff for flexible, efficient, cost-effective options that help you achieve your business objectives. Diagnostic Analysis Design Development Deployment Operation Solution Support 4 5

4 Bringing Agility to Customers Whatever your industry, Microsoft Services industry experts can align Microsoft solutions and technologies to your business strategy and key performance indicators. With thousands of skilled professionals experienced across the full range of verticals, Microsoft Services has completed more than 1,000 Microsoft Dynamics projects across the globe. End-to-End Implementations for Your Industry For Dynamic Retailers Microsoft Services enables retailers to deliver personal, seamless, and differentiated shopping experiences. Advertising Giant Empowers Agencies with Global ERP Rollout Omnicom wanted to offer its hundreds of agencies around the world a standardized financial-management system. They worked with Microsoft Services to set up a global project office that would assist local agencies in implementing Microsoft Dynamics AX. The solution provides Omnicom and its agencies with better insight into the business; more efficient processes; stronger, faster reporting; and a foundation for continued growth. Stores Catalog Customer Care Kiosk Retail Web Mobile Social Media Marketing Bank Boosts Sales Efficiency with New CRM Systems At MKB Bank, the banking systems used by the employees operated in silos. The bank turned to Microsoft Services for a Microsoft Dynamics-powered operational CRM and front-end solution. All three implementation stages were completed on schedule and within budget, and the bank s team credited Microsoft Services with providing access to the entire knowledge base of Microsoft. The system increases the efficiency of more than a thousand employees. Financials For Dynamic Manufacturers Supply Chain Integration Replenishment Microsoft Services helps manufacturers streamline their business operations to realize the value of manufacturing best practices. Supply Chain Plan Supply Manufacture Distribute Sell Demand Planning Demand Chain Suppliers Procure Manufacture Deliver Customers 6 7

5 Ensuring Success with Microsoft Services Through proven strategic offerings, intellectual property, and methodology, Microsoft Services will help you realize the value of Microsoft Dynamics CRM and Microsoft Dynamics AX business solutions for your organization. Proven Process, Assured Results The Microsoft Dynamics Sure Step methodology is a standardized implementation framework that encompasses tools, templates, and best practices for use in all phases of Microsoft Dynamics CRM and Microsoft Dynamics AX projects. Delivering Success with with Microsoft Dynamics Sure Sure Step Step Microsoft Services provides a set of strategic offerings to accelerate you toward your business goals and foster innovation. Microsoft Services Offerings Decision Accelerator Support your decision process with a variety of services that evaluate and develop the business case for a project. Implementation Roll out your solutions enterprise-wide and integrate them with other products, systems, and technologies, both new and existing. Upgrade Assist you in staying current on releases to protect your investment and maintain integration. Optimization Ensure the best technical and project governance for implementing Microsoft Dynamics products, assuring that the architecture and design align with performance goals. Business Process Maps Role Guidance Scalable Workflows Project Plan and WBS ROI Business Case Environment Specification Mitigate Risks Improve Consistency and Predictability Upgrade Microsoft Dynamics Sure Step will help you tailor Microsoft solutions to your exacting business requirements. Through predictable, on-time, on-budget, and on-spec deployment, Microsoft Dynamics Sure Step can help your organization realize a rapid return on investment, meet your business requirements, and help meet your future needs. Implementing financial systems is often more difficult than for production systems. I know large firms that implemented software from another vendor, and it was a terrible process. The Omnicom and Microsoft approach is a clear contrast. The project methodology, based on the Microsoft Dynamics Sure Step methodology, facilitates communication and helps keep the project on track. Marc Damasse, International Controller at TBWA, responsible for the EMEA region rollout 8 9

6 Positioning Your Business for Growth and Efficiency Microsoft Services delivers single accountability at each stage of your project lifecycle to ensure project success; offers deep industry, domain, and product expertise to accelerate value and maximize your investment; and provides proven methodology, intellectual property, and knowledge transfer to help you minimize risk. Telecommunications Firm Reduces Support Call Times by 50 Percent The 3,000 customer-service agents at Telefónica del Perú had to work with many different applications to serve and respond to customers. They relied on Microsoft Services for expert assistance with implementing a solution based on Microsoft Dynamics CRM. Using the Microsoft Dynamics Sure Step methodology throughout the process, they accelerated time-to-solution, conserved costs, and delivered a solution that reduces average customer support call times by 50 percent. Find out how making your business more agile can give you a competitive edge in today s global market. Make Microsoft Services your provider of choice in defining innovative and cost-effective Microsoft Dynamics business solutions that help you achieve your business objectives. Healthcare Provider Achieves New Operational Efficiencies Rapidly growing Centene Corporation needed to provide call center staff with better tools to increase first-call resolution and customer satisfaction. Working closely with Microsoft Services, they deployed an initial rollout of Microsoft Dynamics CRM to a test group in only three months. The solution helps adapt to changing business requirements, saves thousands of dollars per training session, and improves call-center productivity by 10 percent. Learn more at Retail Manufacturing Public Sector Financial Sector Telecommunications Professional Services Media and Entertainment Healthcare 10

7 Thousands of enterprise customers worldwide, spanning every industry Global presence in 82 countries 35,000 partners and subcontractors worldwide 10,000 employees supporting customers in 44 languages More than 1,000 Microsoft Dynamics projects successfully completed Find out more about Microsoft Dynamics business solutions from Microsoft Services at Microsoft Corporation. All rights reserved.

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