BT Operasyonlarının Yeniden Tanımlanması Otomasyon ve Orkestrasyon Zafer SALTIK, Kıdemli Çözümler Danışmanı

Transcription

1 BT Operasyonlarının Yeniden Tanımlanması Otomasyon ve Orkestrasyon Zafer SALTIK, Kıdemli Çözümler Danışmanı 1

2 BT Kaynaklarının Hizmet Olarak Sunumu UYGULAMA Son Kullanıcı Deneyimi Application Fabric OPERASYONEL MODEL Portal İnsan Data Fabric Cloud Fabric 2 nd Platform 3rd Platform Katalog ALTYAPI Kurallar Süreçler PUBLIC HYBRID PRIVATE LEGACY Orkestrasyon Ölçüm 2

3 İnsan ve Süreç 3

4 Mars Climate Orbiter 1988 a) Teknik arıza b) Atmosfer şartları c) Yörünge sorunu d) Hesap hatası 4

5 5

6 İnsan 6

7 Yeni BT Organizasyonu Müşterinin Sesi SON KULLANICI Servis Talebi/Tüketimi Faturalama PAZARLAMA Servis Stratejisi Servis Kataloğu Fiyatlama SERVİS PORTFÖY YÖNETİMİ Portföy/Talep Yönetimi, Süreçler Servis Yol Haritası Servis Dizaynı SERVİS SUNUM VE DESTEK Orkestrasyon ve Otomasyon Standart Süreçler Standart Yönetim Araçları FINANS SERVİSİ Ölçüm Servis Fiyatlaması ROLLER/YETENEKLER BULUT ALTYAPISI 7

8 Süreç 8

9 Süreç 9

10 Sunum 10

11 Sunum 11

12 Portal 12

13 Servis Kataloğu Süreç ve İş Hizmetleri İş Zekası İnsan Kaynakları ERP Yazılım Hizmetleri Muhasebe Satış Ofis Hizmetleri Platform Hizmetleri Apache Web Server Tomcat App Server IaaS Windows VM Linux VM 13

14 Otomasyon ve Kurallar Hizmet Kataloğu Otomasyon, Orkestrasyon Konfigürasyon Yönetimi Request virtual machine(s) based on corp. standard Generate VM hostnames Add VM(s) to DNS Patch OS from patch repository Specify VM(s) details Provision storage through orchestration layer Add VM(s) to CMDB Install and configure default applications Create network configuration Install and start configuration management agent Add default users and groups Add IP(s) from IP address management Join domain & reboot to apply policies Populate VM access details in service portal Provision virtual machines Update status Report completion Update status 14

15 Finansal 15

16 Gölge BT Kullanımı Hangi servisler? Kanuni zorunluluklar, düzenlemeler? Kurumsal güvenlik? BT hizmetlerinize rakip mi? 16

17 Fiyatlama Yaklaşımları 17

18 BT Fiyatlama Süreci Servis Tanımı TCO Parametreleri Atama Modeli Birim Fiyatlaması Ölçüm Modeli Ölçüm Fatura 18

19 BT Faturası 19

20 Neden EMC? 20

21 Servis Kataloğu Dizaynı 8 haftada, BT Servisleri kataloğu Current State Findings Document current state of service catalog, processes, governance and supporting tools Initial Service Catalog Develop initial (maturity level 2) catalog for selected services Service Center Charters Define mission/vision, scope of services, strategic alignment Services Blueprint Determine service request process definitions, decision logic, taxonomy & solution architecture Service Management Roadmap Create roadmap to achieve future state service catalog, selfservice portal and rest of solution architecture Service Portal Prototype (optional) Create click-through prototype of a self-service portal 21

22 Gölge BT Keşif Servisi İş birimleri hangi servisleri kullanıyor Network Topology Review Understand public internet connection topology and set up network security tool Active Data Capture Capture all public internet data leaving the organization and its destination Deep Packet Analysis Conduct deep analysis on the captured data to identify types and users of unauthorized services Country Destination Analysis Assess risk by country, destination, and source department Risk Management Plan Provide tactical and strategic recommendations to address shadow IT risks 22

23 BT Otomasyon Hizmeti Servis yönetimi ve süreçler Request Archive Approval Retire Provision Manage Hands-On Experience Gain Management and Orchestration Skills Service Lifecycle Develop Service Blueprints Pilot Deliver Pre-Production VMware vcloud Automation Center Environment 23

24 BT Hizmet Portal Kurulumu Tek arayüz ve hizmetlerin sunumu User Interface Online Catalog Products/ Promotions Request Process Shopping Cart Business Rules Interface Design Customized Framework Working Portal Establish catalog requirements and approval logic Create user experience for target devices Adapt pre-built solution components Integrate rules, interface, framework for selected services 24

25 Neden EMC? Sanallaştırma ve Operasyon Yönetimi Deneyimi Profesyonel kaynaklar Yüzlerce kurumsal dönüşüm referansı EMC Federasyonu Danışmanlık Hizmetleri 25

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27 Leading Global Financial Services Firm Self-service Transformation Saves Millions in Call Center Costs Challenge Siloed applications all requiring separate maintenance capabilities Inconsistent, poor user experience As a result, low adoption of service Solution Developed new business processes for self-service around password reset, device ordering Built a web/mobile portal framework that plugged into their architecture seamlessly Results $8-$10m savings per year on call center costs supporting 250k employees across 110 countries All employees IT capabilities are automatically provisioned through self-service portal 27

28 Multinational Oil Company Speed time to value for new capital projects Challenge Labor-intensive project initiation: each capital project needs a customized engineering environment with lots of IT assets Complex environments with increasing resource requirements spanning IT disciplines (storage, servers, applications, database) and global IT organization Project initiators have little insight into provisioning status Solution Streamlined and automated application and infrastructure provisioning processes Service portal with roles for business administrators, project engineers, IT administrators Results Project environment deployed in days instead of weeks Faster completion of large-scale, high dollar value of capital projects means faster time to revenue Light-touch IT reduces help desk interactions 28

29 EMC IT epaas Program Improving Agility For Application Developers With PaaS Challenge Cumbersome, lengthy process for procuring application development environments Cash flow concerns for hosted application environments Solution Deploying Platform as a Service solution using VMware management tool suite, Puppet Labs Transitioning hosted solutions from service providers to inhouse delivery Results Deployment will take days instead of weeks Payback of operational and capital costs within 2 years 29

30 Dashboards per Business Unit 30

31 Operations Insight Transparent management of legacy and cloud services Unified Management Administrator View into Service Portal Policy Based Automation Infrastructure, application dependency insight Consumption visibility for chargeback Continuous Compliance Actionable, proactive alerts Insight into health, risk and efficiency Performance Analytics 31

32 Resources IDG/CIO Dual Perspectives Study White Paper on EMC IT epaas Project Service Overviews for EMC Infrastructure Automation EMC Service Catalog Strategy and Design EMC Unified Service Portal Implementation 32

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