INFORMATION TECHNOLOGY AND MEDIA SERVICES
|
|
- Isaac Barton
- 8 years ago
- Views:
Transcription
1 INFORMATION TCHNOLOGY AND MDIA SRVICS Information Systems and Development Applications Analyst Full Time, Fixed Term (24 months) Grade : 25,513-31,342 per annum An exciting opportunity has risen for an experienced CRM Analyst to join a busy Applications Team delivering business critical applications and services within the ITMS Department. Specifically to provide support to the wider Marketing and Business Development teams with events and the management of mailing campaigns. You will provide application administration and perform configuration and workflow changes to Microsoft Dynamics CRM applications, developing a clear and extensive understanding of the CRM database whilst ensuring that the governance surrounding this is to the required standard. The role encompasses working on the project to upgrade the current version to 2013 and associated technologies. This will involve liaising with the Business customers and suppliers and working methodically with other ITMS teams. You will have excellent communication and organisational skills with the ability to manage relationships at all levels of the University. It is essential that you have experience of working in a customer support environment, working with a mix of internal and external teams, internally or externally hosted systems, bespoke and commercial off the shelf applications and multiple suppliers would be highly advantageous. Please quote reference: 8883 Closing Date: xtended to 29 March 2015 Interview Date: TBC
2 Job Description Applications Analyst Information Technology and Media Services (ITMS) Duties of the role Overall purpose of the role As a member of the Applications team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas. The post-holder will support DMU applications in one or more of the following areas: Student Recruitment, Student Administration (including CRM and QLS) This role involves the support of the day to day administration of Dynamics CRM applications, implementing configuration changes including but limited to users, security roles, fields, forms and configuration settings for Marketing recruitment and wider business departments. It is essential to engage with business users to identify, design and implement new and make changes to existing workflows, following a controlled development, test, production deployment process in line with change management processes. Main duties and responsibilities You will be a key member of the project team to upgrade the exist system to CRM To be responsible for resolving incidents and service requests and ensuring support is provided to the agreed service levels based on their assigned priorities. To be involved in problem analysis and resolution and to continuously look to improve our application management services at all times. To fulfil the role of call monitor when asked to do so by continuously reviewing incoming calls and ensuring calls are allocated to the correct team or team member. To manage the call queue based on effective and efficient prioritisation and on maximising compliance with service levels. To be responsible for the implementation of appropriate minor enhancements, application configuration, bug fixes and simple reports as appropriate or passing these to the appropriate team. To work closely with Application owners and key internal customers in the University to ensure maintenance and support aligns to end-user needs and priorities. To agree priorities with customers and to ensure any new enhancement requests are directed to the correct place e.g. the Business ngagement or Development teams. As a Subject Matter xpert support the training team in providing application training when required.
3 Duties of the role To be an application expert in some areas and gain a good understanding of all applications to ensure support flexibility is maintained. Help build a strong and effective customer focused and professional team of application experts through coaching and facilitation. Be authoritative as an expert in a way that motivates staff, promotes continuous performance improvement and enables ITMS to deliver excellence based on meeting agreed targets and objectives Work with other teams within ITMS to continuously look at pragmatic ways that inter-team working can be improved by sharing information, knowledge and best practice. Identify and suggest solutions to any process gaps that appear and help build a collaborative culture based on transparency, openness and trust In conjunction with a Lead Applications Analyst work with third parties and application vendors on the on-going effective support and continuous improvement of our applications. Maintain relationships with members of ITMS and key users to ensure applications and associated interfaces remain suitably supported, improvements are identified and problems anticipated in a timely fashion. nsure there is sufficient knowledge transfer between staff and appropriate documentation to be able to provide adequate service provision for applications regardless of individual availabilities and help eradicate single points of expertise. nsure compliance with corporate standards for information systems, security and technology are in line with relevant legislation and audit requirements. Remain innovative and stay abreast of all relevant industry and technological developments in the market place and provide advice to the Applications Manager on how to take advantage of these to support the development of initiatives that deliver corporate objectives. To participate in on-call rotas and be on-call at pre-agreed times with the ability to be contactable out-of-hours. Perform any other duties commensurate with the job grade as reasonably required from time to time. Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the quality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.
4 Person Specification Applications Analyst Information Technology and Media Services (ITMS) Grade: Role profile: TS1 Full Time, Fixed Term (24 months) Area of responsibility Requirements ssential or desirable *Method of assessment Qualifications and Training ducated to degree level or equivalent experience. A I T D ITIL qualification. D MS CRM Certifications. D Previous Work xperience xperience of 2 nd and 3 rd line support of CRM application (4.3, MS 2013) and plugins in large, complex organisations including the monitoring of calls and the compliance to agreed service levels. Hands-on experience of implementing and supporting MS CRM application including the implementation of minor enhancements, application configurations, bug fixes and simple data extracts and reports. Creating/amending workflows, and customisations to enhance usability. Ability to manage marketing execution; Data sourcing and manipulation for list creation. Measure and report on performances and outcomes, manage unsubscribes and tracking of s. Ability to implement and manage Portals in conjunction with marketing activities such as Prospectus ordering and Open Day bookings. Ability to problem solve and translate business requirements into technical outputs. xperience working closely with customers (Marketing, Commercial, Students Services) and in cross-functional teams with the ability to build alliances and relationships with key contacts and customers. xperience setting application support standards and making recommendations for D
5 Area of responsibility Requirements ssential or desirable *Method of assessment A I T D improvements to IT strategy. xperience of supporting Training Teams with the preparation and delivery of MS CRM 2013 Training. xperience supporting data interfaces and to be able to fix issues. xperience using application support standards, including release and change management. xperience in MS CRM and associated technologies and Plugins (Marketing Automation i.e. DotMailer), Portals and Integration. D Administration systems including: Communication systems - Microsoft CRM / Agresso CRM xperience of working in H environment. D Specific Knowledge/Skill/ Abilities/ Motivation/Attitude Required Good communication, presentation and report writing skills. Strong analytical, problem solving and troubleshooting skills. An understanding of service management methodologies and their application. Strong collaboration and facilitation skills with a good understanding of inter-team working and the ability to build a collaborative culture based on transparency, openness and trust. Customer focused. An appreciation of working in the H sector. D The ability to recognise new approaches and be able to contribute to continuous improvement. Knowledge of application monitoring tools, SQL, Microsoft Access, Web Services, Java, XML, HTML and VB, SharePoint. Knowledge of project management methodologies and their application. Knowledge of disaster recovery and business continuity best practice. D D D
6 Area of responsibility Requirements ssential or desirable *Method of assessment A I T D Additional Requirements Commitment to equality and diversity. *A = Application Form; I = Interview; T = Test; D = Documentary vidence
INFORMATION TECHNOLOGY AND MEDIA SERVICES
INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Technical Lead Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per
More informationINFORMATION TECHNOLOGY AND MEDIA SERVICES
INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Project Manager Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per
More informationFACULTY OF HEALTH AND LIFE SCIENCES
FACULTY OF HEALTH AND LIFE SCIENCES School of Applied Social Sciences Lecturer (VC2020) in Criminology and Criminal Justice (two posts) Full-time, Permanent Grade F: Salary Range 32,277-35,256 The Division
More informationFACULTY OF BUSINESS AND LAW
FACULTY OF BUSINESS AND LAW Department of Politics and Public Policy Senior Lecturer in Project Management Full Time, Permanent Grade G: 36,672-46,414 per annum The Faculty of Business and Law wishes to
More informationAs part of our VC2020 Lectureship programme, we are looking for an outstanding new Lecturer in Information Systems.
FACULTY OF TECNOLOGY School Of Computer Science & Informatics Lecturer (VC2020) in Information Systems Full Time, Permanent Grade F: Salary Range 32,277-35,256 As part of our VC2020 Lectureship programme,
More informationSchool of Engineering and Sustainable Development
FACULTY OF TECHNOLOGY School of Engineering and Sustainable Development Lecturer (VC2020) in Engineering Science and Mathematics Full Time, Permanent Grade F: Salary Range 32,277-35,256 We are seeking
More informationFACULTY OF ART, DESIGN & HUMANITIES. School of Design. Senior Lecturer in Footwear Design (Programme Leader) Full Time, Permanent
FACULTY OF ART, DESIGN & HUMANITIES School of Design Full Time, Permanent Grade G: Salary Range 36,309-45,954 De Montfort University has recently formed a new School of Design which brings together the
More informationWeb Design and Digital Marketing E Commerce Associate
Web Design and Digital Marketing E Commerce Associate Circa 18k pro-rata Full time, fixed term contract until 31 st May 2015 The Role: Your task will be to take ownership of this challenging and demanding
More informationWeb Systems Architect
Web Systems Architect Starting at 21,000 + 4,000 training budget (an enhanced salary is available for the right candidate) Full time fixed term contract (24 months) Based in Leicester The Role: This is
More informationForensic Cyber Security Research Expert
Forensic Cyber Security Research Expert Package including: Salary of 32,000 to 36,000 (including pension) + 6,000 training budget + 6 months fully funded working in the US + benefits Full time fixed term
More informationLocation including building: Lansdowne Campus (Studland House) / University Wide
Job Description Post/Job Title: Principal PHP Developer Postholder: Ref: 502890/ITS65 Location including building: Lansdowne Campus (Studland House) / University Wide School/Support Service: Group/Section:
More informationLecturer (VC2020) in Architecture (with specialism in Digital Architecture Design)
FACULTY OF ART, DESIGN & HUMANITIES School of Architecture Lecturer (VC2020) in Architecture (with specialism in Digital Architecture Design) Full Time, Permanent Grade F: Salary Range 32,277-35,256 The
More informationHavering College of Further and Higher Education. Department of Business Development and Marketing. E-Marketing Officer.
Department of Business Development and Marketing Job Description Reporting Relationships Responsible to: Marketing Manager General Role Overview As a dynamic and creative e-marketing officer, you will
More informationPermanent, Full time, although Part time and secondment may be considered Grade F /G: 32,277-45,954 per annum
FACULTY OF HEALTH AND LIFE SCIENCES School of Nursing and Midwifery Lecturer / Senior Lecturer - Adult Nursing Permanent, Full time, although Part time and secondment may be considered Grade F /G: 32,277-45,954
More informationtbc * Frameworki System Manager
WOKINGHAM BOROUGH COUNCIL JOB SCRIPTION Job Title: Frameworki Business Job Ref: 6370 Analyst Service: tbc * Section: tbc * Reports tbc * Location: Shute nd, Wokingham To: Grade: 8 Salary: 30,011-33,661
More informationSBHA IT Background. Who are we?
SBHA IT Background Our Tenants and communities are at the heart of all we do. We take pride in delivering excellent quality services with courtesy and respect. We aim to earn the trust of all people we
More informationLocation including building: University wide (Lansdowne Campus/Talbot Campus)
Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide
More informationDynamics CRM Developer. Application Pack
Dynamics CRM Developer Application Pack CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application Letter from
More informationUNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT
JOB TITL DPARTMNT LOCATION Financial Systems Manager Finance Brayford Pool, Lincoln UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB NUMBR FS6123 GRAD 6 DAT November 2015 RPORTS TO Senior Finance Manager CONTXT
More informationINFORMATION TECHNOLOGY & MEDIA SERVICES
INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000
More informationROCHDALE BOROUGH COUNCIL JOB DESCRIPTION
ROCHDAL BOROUGH COUNCIL JOB DSCRIPTION DIRCTORAT: SRVIC: LOCATION: JOB TITL: Neighbourhoods Customers & ICT Floor 2, Number One Riverside ICT Desktop ngineer POST NUMBR: Grade: 5 Accountable to: Service
More informationILT Services Helpdesk Technician
Department of Information and Learning Technology (ILT) Reporting Relationships Responsible to: Responsible for: Desktop Support Team Leader Providing helpdesk support to second line level, maintaining
More informationPlease apply via our College website careers page: https://www.centralnottingham.ac.uk/explore-central/careers-at-central/current-vacancies.
Post: Safeguarding Co-ordinator Post no: 2114 Salary: 8,871-9,894 per annum Responsible to: Behaviour Support Manager and Lead for Safeguarding Working hours: 18.5 hrs per week Location: Beeston A vacancy
More informationBAND: 5. 37½ hours per week 1. JOB SUMMARY
POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder
More informationQulliq Energy Corporation Job Description
Qulliq Energy Corporation Job Description Position Title Senior Enterprise Systems Specialist Unionized Reports to: Manager, Information Technology Reporting to this Position Enterprise Systems Specialist
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General
More informationApplication Pack. ICT Development and Support Specialist
Application Pack ICT Development and Support Specialist CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application
More informationSouth Downs National Park Authority
Agenda item 8 Report RPC 09/13 Appendix 1 South Downs National Park Authority Equality & Diversity Policy Version 0.04 Review Date March 2016 Responsibility Human Resources Last updated 20 March 2013 Date
More informationSenior Back-end Web Developer. Grade 5
Senior Back-end Web eveloper Grade 5 Job description Job title: ivision: Senior Back-end Web eveloper Marketing ate: May 2015 Reporting to: Main contacts: Web evelopment Manager Internal: Web team and
More informationJob Description. This will involve being an active member of many project teams and also providing adhoc advice on procurements.
Job escription Job etails Summary Job Title: Senior eveloper/ba Place of Work: Liverpool Science Park & Runcorn Business Park Hours of Work: 37.5 Responsible to: CTO Job Purpose The role encompasses design
More informationJob description and person specification
Job Title: Salary: Location: Reports to: Facilities and Office Manager 31,000 (Pro rata) Marshall Street Centre Manager Background: Central London Samaritans is the biggest of Samaritans 201 branches.
More informationJOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2.
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08
More informationJob Description - PM12024
Visual Identity Team Finance Section name Job Description - PM12024 Post Title: HR Systems Manager Grade: Grade 8 Faculty/Department: Reports to: Responsible for: Finance, Finance & Corporate Services
More informationThank you for your interest in the above post. I have pleasure in enclosing the following details:
Dear Applicant Enterprise Architect Ref: 3258/S Thank you for your interest in the above post. I have pleasure in enclosing the following details: Summary of Conditions of Service Job Description Person
More informationJOB DESCRIPTION. Information Governance Manager
JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure
More informationPOSITION DESCRIPTION. Role Purpose
POSITION DESCRIPTION Position Title Senior SharePoint Administrator/Developer Position Number Reports to Head of Solutions Development Functional Auth HRM Auth Region N/A Enterprise role Date Date Function
More informationMARKETING AND COMMUNICATIONS
MARKETING AND COMMUNICATIONS Faculty of Business and Law Faculty Web Officer Full Time, Permanent Grade E: 24,766-30,424 De Montfort University (DMU) is a University of quality and distinctiveness, known
More informationIslamic Relief Worldwide AX Reports Developer
Islamic Relief Worldwide AX Reports Developer BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham, UK Business Manager n/a PURPOSE OF DIVISION: The Finance and Services Division provides
More informationIBM Client Innovation Centre Preston Graduate Vacancies (includes school leavers)
IBM Client Innovation Centre Preston Graduate Vacancies (includes school leavers) Background The IBM Client Innovation Centre (CIC) is a wholly owned and new subsidiary of IBM and the newest of these centres
More informationUniversity wide (Lansdowne Campus/Talbot Campus) Communications Team (Part of Applications & Technology)
Job escription Post/Job Title: Principal Security ngineer Post holder: Ref: Location: School/Support Service: Group/Section: Normal hours per week: ITS67 University wide (Lansdowne Campus/Talbot Campus)
More informationJOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6
JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information
More informationJOB DESCRIPTION. Service Desk Analyst
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08
More informationInfrastructure Support Engineer Job Profile
Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To
More informationWEB DEVELOPER. Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406. Status: Fixed Term Contract 31 March 2014. Hours:
WEB DEVELOPER Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406 Status: Fixed Term Contract 31 March 2014 Hours: 37 hours per week CLOSING DATE: 10 November 2011 SELECTION EVENT DATE: Wednesday
More informationIT Service Management with System Center Service Manager
Course 10965B: IT Service Management with System Center Service Manager Course Details Course Outline Module 1: Service Management Overview Effective IT Service Management includes process driven methodologies
More informationAppendix 1 EQUALITY IMPACT: SCREENING AND ASSESSMENT FORM
Appendix 1 EQUALITY IMPACT: SCREENING AND ASSESSMENT FORM This form is to be used in conjunction with the Equality Impact Assessment Guidelines. Please refer to these before starting; if you require further
More informationBand 7. Other incl Helpdesk AP, AR & Car Leasing Payroll. Band 5. Band 4. Band 3
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Job Reference Number: Financial Assistant (Financial Accounting) Band 5 Team Lead Finance Department, Newstead, Melrose
More informationJOB DESCRIPTION. Server infrastructure specialist. Capacity and Configuration Manager
JOB DESCRIPTION POST: LOCATION: Server infrastructure specialist Belfast City Hospital GRADE: Band 6 REPORTS TO: RESPONSIBLE TO: Capacity and Configuration Manager Co-Director for I.C.T JOB SUMMARY/MAIN
More informationProcedure No. 1.41 Portland College Single Equality Scheme
Introduction Portland College recognises the requirements under current legislation to have due regard to the general equality duty. 1.0 Context 1.1 Portland College supports equality of opportunity, promotion
More informationSummary of the Equality Act 2010
Equality Act 2010 1 Summary of the Equality Act 2010 The full Equality Act 2010 can be accessed through this link: Equality Act 2010. Introduction and Protected Characteristics The purpose of the Equality
More informationDELEGATED POWERS REPORT NO. 1. Governance Service receive draft report Name of BGO Andrew Charlwood. Date 11/12/2012
DELEGATED POWERS REPORT NO. 1891 SUBJECT: Swift Oracle Managed Service Contract Control sheet All of the following actions MUST be completed at each stage of the process and the signed and dated report
More informationIT Service Management with System Center Service Manager
3 Riverchase Office Plaza Hoover, Alabama 35244 Phone: 205.989.4944 Fax: 855.317.2187 E-Mail: rwhitney@discoveritt.com Web: www.discoveritt.com IT Service Management with System Center Service Manager
More informationPOSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas
POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011
More informationDirect Marketing Officer Recruitment Pack
Direct Marketing Officer Recruitment Pack About Us CBM UK CBM is the largest charity dedicated to disability work in the world s poorest countries, supporting around 30 million people globally each year.
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: Unit: Grade: Systems Development Officer Debt Management Unit H Reports To: Advisor & Team Leader (IT Systems) General Information The Debt Management Unit (DMU) of
More informationSenior Human Resources Adviser (Resourcing) TEAM: REPORTS TO: GRADE: 7. Context & Purpose of Job. Human Resources. Human Resources Manager
JOB TITLE: TEAM: LOCATION: REPORTS TO: Senior Human Resources Adviser (Resourcing) Human Resources Stratford, London Human Resources Manager GRADE: 7 HOURS: 35 per week Context & Purpose of Job The Refugee
More informationThe Newcastle upon Tyne Hospitals NHS Foundation Trust. IT Change Management Policy and Process
The Newcastle upon Tyne Hospitals NHS Foundation Trust Version No.: 2.0 Effective From: 16 July 2015 Expiry Date: 16 July 2018 Date Ratified: 5 June 2015 Ratified By: Director of IT 1 Introduction IT Change
More informationJob description - Fundraising Database Reporting and Solutions Analyst
Job description - Fundraising Database Reporting and Solutions Analyst Main purpose of job The Fundraising Database Reporting and Solutions Analyst will lead on the requirement gathering, design and creation
More informationJob Description. Job title Database Administrator: Microsoft SQL. Department Support and Overheads: Information Technology and Systems
Job Description Job title Database Administrator: Microsoft SQL Department Support and Overheads: Information Technology and Systems Reporting structures DIRECTLY 1ST LEVEL Senior Specialist: Application
More informationInternational Institute for Environment and Development. Job Description
International Institute for Environment and Development Job Description Job Title: Responsible to: Responsible for: Main purpose: Project Manager IIED Pulse and Portal Projects Chief Operating Officer
More informationUoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
More informationJOB DESCRIPTION Recruitment Manager (Consultancy)
Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative
More informationIT Service Management with System Center Service Manager
Course 10965B: IT Service Management with System Center Service Manager Page 1 of 9 IT Service Management with System Center Service Manager Course 10965B: 3 days; Instructor-Led Introduction This Three-day
More informationINFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION
INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION REPORTING RELATIONSHIPS Responsible to: Learner Information Team Manager JOB PURPOSE You will be responsible for ensuring that the
More informationJOB DESCRIPTION. Contract Management and Business Intelligence
JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence
More information1.1 In consultation with management, to identify against business objectives, issues of self-development and training.
London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE
More informationSetting Up A Payroll and Other Accounting Information Systems
JOB TITLE: TEAM: GROUP: LOCATION: REPORTS TO: Accountant Finance Finance & Resources Stratford Finance Manager GRADE: 7 HOURS: 28 per week Context and Purpose of the Job The Refugee Council s Finance team
More informationJOB DESCRIPTION. Application Support Analyst
JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF
More informationEquality & Diversity Strategy
Equality & Diversity Strategy Last updated March 2014 1 Statement of commitment Ombudsman Services is committed to equality of opportunity and respect for diversity. As an equal opportunities employer,
More informationJOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:
JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective
More informationAPPENDIX A EQUALITY AND DIVERSITY MANAGEMENT POLICY. Page 1 of 11
APPENDIX A EQUALITY AND DIVERSITY MANAGEMENT POLICY Page 1 of 11 Revision Date November 2014 Author Glen White, Corporate Services Officer Policy Owner Reason for Revision Training and Awareness Methods
More informationBUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION
BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also
More informationApplications Manager
Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,
More informationBRISTOL CITY COUNCIL HUMAN RESOURCES COMMITTEE. Richard Billingham (Service Director: Human Resources)
AGENDA ITEM NO. 9 BRISTOL CITY COUNCIL HUMAN RESOURCES COMMITTEE 17 th December 2015 Report of: Title: Ward: Richard Billingham (Service Director: Human Resources) Performance Management N/A Officer Presenting
More informationCambridge Judge Business School Further particulars
Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: JUNIOR SYSTEMS ADMINISTRATOR IT MANAGER Background Cambridge Judge Business School (CJBS) has grown significantly in recent years,
More informationContent Producer (Fixed Term Contract until 31 March 2016) Grade 4
Content Producer (Fixed Term Contract until 31 March 2016) Grade 4 Job description Job title: Division: Content Producer Marketing Date: October 2015 Reporting to: Main contacts: Commercial Sales Manager
More informationLIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information)
9 COMMITTEE: EXECUTIVE REF NO: E/14/43 DATE: 7 OCTOBER 2014 SUBJECT: CUSTOMER ACCESS STRATEGY 2013-16: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM) REPLACEMENT PORTFOLIO HOLDER: COUNCILLOR NEIL MACDONALD
More informationRole Profile E1820 A1091
Role Profile Job Title Business Analyst Job No. (Office Use) E1820 A1091 Band/Band Range- (for career grades) Grade H Directorate Services for Children and Young People Department Commissioning Policy
More informationAPUC Supply Chain Sustainability Policy
APUC Supply Chain Sustainability Policy Vision APUC aims to be a leader, on behalf of client institutions, in driving forward the sustainable procurement agenda (please see Appendix 1 for the commonly
More information1. GENERAL INFORMATION Job Title: IT Support Assistant (2)
1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision
More information4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors.
Job escription Post : Helpdesk Operator Post No. : 16/111 Grade: Scale 4-5 Section: Business Support Location: NPS Barnsley Ltd Gateway Plaza Reporting Arrangements and Main Contacts Responsible to Senior
More informationCCG: IG06: Records Management Policy and Strategy
Corporate CCG: IG06: Records Management Policy and Strategy Version Number Date Issued Review Date V3 08/01/2016 01/01/2018 Prepared By: Consultation Process: Senior Governance Manager, NECS CCG Head of
More informationUNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT
UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB TITL DPARTMNT LOCATION College Accountant Finance Brayford Pool JOB NUMBR FS6064 GRAD 7 DAT February 2015 RPORTS TO Senior Finance Manager CONTXT The Finance Department
More informationDIRECTORATE OF MARKETING AND COMMUNICATIONS
DIRECTORATE OF MARKETING AND COMMUNICATIONS International Marketing and Recruitment Team Full-time, Permanent Grade F: 32,277-35,256 per annum De Montfort University (DMU) is a university of quality and
More informationJ O B S P E C I F I C A T I O N
APPENDIX 3 J O B S P E C I F I C A T I O N DIRECTORATE: DIVISION/SECTION/UNIT: Information & Business Change UNIT MANAGER: ICT Services Manager POST TITLE: Software Solutions Architect JOB FAMILY & ROLE
More information3 Aims. 4 Duties (Roles and responsibilities)
The Newcastle upon Tyne Hospitals NHS Foundation Trust Centralised Room Booking Policy Version No.: 3.1 Effective From: 31 March 2015 Expiry Date: 31 March 2018 Date Ratified: 3 March 2015 Ratified By:
More informationJob description Fundraising Database Analyst
Job description Fundraising Database Analyst Main purpose of job Alzheimer s Society has a supporter database of approximately 1 million records, including archived and legacy information. To increase
More informationBusiness Relationship Manager IT Project and Programme Managers Hospice Managers Nursing Staff 3 rd Party Suppliers CIO Head of IT Infrastructure
Job Title: Informatics Business Analyst Department: IT Service Management, TDA Location: 89 Albert Embankment, London Responsible to: Head of IT Service Management Role Summary: This role will support
More informationGroup Manager Line management of a local team of 5-7 fte staff
Practice Manager Children s Social Care Role Profile: Practice Manager Grade: Grade 12 Accountable to: Accountable for: Role Context & Purpose Group Manager Line management of a local team of 5-7 fte staff
More informationYM98 Director of Finance and. Resources Application Pack
YM98 Director of Finance and Resources Application Pack Thank you for your interest in the post of Director of Finance and Resources The information within this application pack is designed to give you
More informationThe Children s Trust Job Escrapement
The Children s Trust Job escription Job Title: Specialist ducational Psychologist Level: Specialist Area worked in: Children s and Family Services: Residential Rehabilitation with Children and Young People
More informationJOB DESCRIPTION. Job Title: Multimedia Support Officer. Department /Division/Unit: AAS. Faculty/Professional Service: IT Services
JOB DSCRIPTION Job Title: Multimedia Support Officer Department /Division/Unit: AAS Faculty/Professional Service: IT Services Location: London based Reports to: Multimedia Manager Responsible for: n/a
More informationEVERYONE COUNTS STRATEGY
EVERYONE COUNTS STRATEGY Introduction The aim of the Equality and Diversity Strategy is to ensure that Great Places Housing Group promotes equality, tackles discrimination, values diversity, and continues
More informationReports to: Business Solutions Manager Date: November 2011
Position Description Job Title: Solutions Consultant EDRMS, ECM and Change Management Category: Process Reports to: Business Solutions Manager Date: November 2011 1. Purpose of Position The purpose of
More informationJOB DESCRIPTION CONTRACTUAL POSITION
Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical
More informationHow To Ensure Information Security In Nhs.Org.Uk
Proforma: Information Policy Security & Corporate Policy Procedures Status: Approved Next Review Date: April 2017 Page 1 of 17 Issue Date: June 2014 Prepared by: Information Governance Senior Manager Status:
More informationJob description and selection criteria
Job description and selection criteria Job title Division Department Location Grade and salary Hours Contract type Reporting to Clerical Assistant Academic Services and University Collections (ASUC) Bodleian
More informationLeeds Beckett University Job Description
Leeds Beckett University Job Description Ref: HRD292032A Faculty/Service Section Post Designation Corporate Services Human Resources HR Systems Analyst Grade 6 Post to which directly responsible Posts
More informationMS DENISE LE GAL, CABINET MEMBER FOR CHANGE AND EFFICIENCY
Item Item REVISED SURREY COUNTY COUNCIL CABINET DATE: 23 APRIL 2013 REPORT OF: LEAD OFFICER: SUBJECT: MS DENISE LE GAL, CABINET MEMBER FOR CHANGE AND EFFICIENCY LAURA LANGSTAFF, ACTING HEAD OF PROCUREMENT
More informationChest Heart & Stroke Scotland Regional Retail Support Manager West Central Scotland Job Description
Chest Heart & Stroke Scotland West Central Scotland Job Description 1 INTRODUCTION The Charity: Chest Heart & Stroke Scotland (CHSS) improves the quality of life for people in Scotland affected by chest,
More information