tbc * Frameworki System Manager

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1 WOKINGHAM BOROUGH COUNCIL JOB SCRIPTION Job Title: Frameworki Business Job Ref: 6370 Analyst Service: tbc * Section: tbc * Reports tbc * Location: Shute nd, Wokingham To: Grade: 8 Salary: 30,011-33,661 mployment Status: Fixed Term (12 months initially, with the possibility of extension) Hours of Work: Full Time - 37hours per week, flexible working Service/Team Purpose: The purpose of the service is to ensure that ICT systems for people services are fit for purpose, enabling safe storage and retrieval of information to support individual casework, performance reporting and management, service improvement and children and families commissioning, and to develop and maintain a comprehensive information and knowledge management service for the collection, analysis, validation and dissemination of social care information, including information to schools and central government agencies. The team provides Frameworki user support, including the management of a Helpdesk and training function, as well the development and configuration of the system to reflect the business needs. It is also the team s responsibility to ensure the security and integrity of the system. In addition, in advance of the completion of the project to rollout Frameworki across all services and the achievement of steady state, the team supports the project in the delivery of key objectives. Job Purpose: Support the development of the ICT infrastructure and information systems with a particular focus on system configuration. There are two posts (one specialising in Children s Services, the other in Adults Services). Organisation Chart: tbc * Frameworki System Manager Frameworki Business Analyst (Children s Services) Frameworki Business Analyst (Adults Services) Frameworki Support Officer, Helpdesk and Training (Children s Services) Frameworki Support Officer, Helpdesk and Training (Adults Services) * The line management of this team is currently in the process of being reviewed as part of the restructure of people services.

2 Scope (State not applicable where necessary) Financial Accountabilities Budgets directly controlled (please state if this has been delegated to the post-holder) Budgets monitored on day-to-day basis: None None Staff Responsibilities Number of employees managed/supervised: 1 Number of FT (Full Time quivalents) employees 1 managed/supervised: Health and Safety responsibility: In accordance with the provisions of the Health and Safety at Work Act 1974 etc, take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and co-operate with the Council to enable the Council to perform or comply with its duties under statutory health and safety provisions. Management of Physical Assets Nature of physical assets directly controlled, (e.g. children s home): etails of service contracts managed: Safeguarding CRB nhanced Check Required Yes Summary of Main Contacts: In all contacts the postholder will be required to present a good image of the irectorate and the Council as well as maintaining constructive relationships. Internal: People Services and Council staff, in particular the ICT and Performance teams, and operational staff within Social Care. xternal: Corelogic and suppliers of third party IT systems and support.

3 Main Tasks/Accountabilities List up to ten key tasks or main accountabilities. Begin each task with an action verb. This is not intended to be an exhaustive or definitive list, you may be required to carry out other duties as required To take the lead for Frameworki with regards to system Configuration and Administration, in particular: Work with operational staff to devise and develop the system. Configure Frameworki screens and episodes to meet business needs. Liaise with Corelogic on system requirements that are currently outside the scope of Frameworki and feedback to operational colleagues. evise and develop system specifications for new Frameworki developments on behalf of operational colleagues. Liaise with Corelogic and 3rd part IT support partners in regard to timing and testing of Frameworki system upgrades and data base maintenance xecute test of upgraded systems prior to release to user acceptance testing In conjunction with Corelogic and 3 rd party IT support partners, ICT and system manager, ensure that adequate backup and disaster recovery procedures become established and are executed Support the establishment and ensure appropriate change control procedures for upgrades and system changes in conjunction with the system manager. Support the change request process by advising on Frameworki functionality with regard to operational requirements Configure Frameworki to ensure integrity and security of the system Be responsible for the ensuring the maintenance of code tables, various aspects of user access and role and for, either directly or indirectly, the appropriate maintenance of provider records on Frameworki. Provide 2 nd line support to the helpdesk in the resolution of user incidents Manage staff in accordance with Council policies and procedures, including ensuring their continued personal and professional development. Be responsible for awareness of Social Care issues and legislation in relation to own and team s area of work Regularly liaise with Performance Management to ensure that the system effectively collects data required for statutory and business critical reporting Approx % of working time spent 100% Other duties: To provide a back up function to the following roles as required: Information and Performance Management - Supporting the Information and Performance Managers by developing reports and using Business Objects and ata Warehousing to improve information sharing with partner agencies.

4 Helpdesk Support and Training - Providing telephone and support for system users and developing and delivering training and system documentation as required. Cross Specialism Cover Providing support to Adults Services or Children s Services as appropriate. General uties: To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. To undertake health and safety duties commensurate with the post and/or as detailed in the irectorate s Health and Safety Policy. Notes: The Council reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility. Reasonable adjustments will be considered as required by the isability iscrimination Act. The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council s qual Opportunities Policy.

5 PRSON SPCIFICATION Please ensure that you read the person specification carefully as this will be used to assess candidates as part of the shortlist and interview process. (Please indicate if the criteria are essential or desirable.) = ssential to carry out role to minimum required standard = esirable but not essential to carry out the role Knowledge/Qualifications: (including professional body qualifications, NVQs etc and Training ) What does the postholder need to know in order to be able to carry out the role to the level required. To be educated to degree level or to be able to demonstrate equivalent experience. A Project management qualification e.g. PRINC2 Technical Skills: e.g.: IT, Presentation vidence of further professional development, within a relevant area or able to show relevant experience Proven ability to work on own initiative xcellent communication skills Knowledge of database forms development and constructs Understanding of the data and structures of at least one current Social Care electronic system used in a case management environment Understanding of concepts of workflow systems and relational databases. Understanding of the principles and application of system security Working knowledge of Frameworki, both front end and back end Understanding of designing, implementing and operating systems change control process. Understanding of best practice management around system backup and disaster recovery procedures. xperience: type and extent. e.g. some experience of arranging meetings, extensive experience of statistical analysis. Be specific and do not specify length of experience. vidence of substantial experience in providing IT support in a complex environment xperience of partnership working in a multi disciplinary team including logging service requests with 3 rd party service providers The legislation affecting data management in general and the professional bodies associated with it. xperience in interpreting user requirements and specifications and configuring systems accordingly Ability to produce clear end user documentation xperience of managing complex, time critical projects Special Factors: e.g. Ability to travel to a variety of locations in borough, work special hours, attend evening meetings, hazardous conditions etc Ability to travel to a variety of locations in borough

6 BHAVIOUR PROFIL Core Behaviours Personal ffectiveness Impact Resilience Joined Up Thinking Analysis & Judgment Interpersonal Customer & Community Focus Respect egree Required Influences Influences Influences Behaviour Statement Has the ability to influence and shows sustained drive and determination, plans work effectively for self and others if appropriate. ffectively manages their own emotions and stress, takes others views into account, actively listens to others views and concerns, and responds appropriately. Optimistic about change; facilitates the progress of change; analyses the impact of change on their own job and work area; remains positive & future orientated evelops appropriate networks to facilitate effective working; takes account of WBC s climate & culture; able to think beyond immediate role; appreciates the political framework WBC operates within Gathers information & facilitates sound, logical conclusions from that information; able to get the information needed without direction of manager; can articulate rationale for decisions Recognises the needs of others; takes account of another s point of view; encourages loyalty from others; provides a reassuring presence nsures Customer Service standards are consistently met Promotes and facilitates equality, diversity, rights and responsibilities of individuals; deals with difficult situations sensitively Management Behaviours Providing irection Reduces or removes ambiguity; plans and communicates plans effectively; monitors and evaluates objectives regularly.

7 Coaching Managing xcellence Managing & evelopment Teams Acts the exploration of needs, motivations, desires, skills to assist the individual in making real, lasting improvements in performance; can adapt coaching to be in the moment or longer term. Creates a quality mindset getting things right first time; improves quality and all the tools and techniques that go with quality in service area. Tailors their personal style to ensure they get the best from all colleagues, partners and stakeholders. Conducts 1:1s. Proactively and fairly manages people related issues. Keeps team informed. Leadership Behaviours Positive Role Model Leading Change Strategic Focus n/a n/a n/a - - -

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