Dynamics CRM Developer. Application Pack

Transcription

1 Dynamics CRM Developer Application Pack CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application

2 Letter from our Chief Executive September 2015 Dear Candidate, Application For Employment With Bron Afon Community Housing Ltd. Thank you very much for your interest in working for Bron Afon Community Housing. I hope you will find all the information you need in our pack or on our website to enable you to decide whether you want to work here. If you would like an informal chat about the jobs or if you have any questions, please give us a call on , leave a message and we will get back to you. Bron Afon has been created and shaped over the past 6 years by tenants and staff working together to design their own landlord and employer. The result is a unique organisation with our own ways of working. If you join us, you will be able to play your part in improving and adapting our model as we learn from our own experience and others. We have over 1800 members and our members play an active part in the development of our policies and strategies and monitoring performance. Our membership committee is elected and scrutinises the work of our Board, attending Board meetings and receiving all non confidential papers. All our members live in Torfaen and a majority must be tenants. If you join us in any role, you will be working with our membership frequently, involving them in setting priorities and policy making. Bron Afon was established in 2008 following a housing stock transfer from Torfaen County Borough Council and we have just completed the massive programme of works required to bring all the homes we provide up the Welsh Housing Quality Standard fulfilling our commitment to tenants at the time of transfer. That was Phase 1 of our development where we had to be very focused on delivering a major capital investment programme. Phase 2 has a new Corporate Plan with a new broader aim of aim of improving the quality of life and life chances of those living in our communities with a particular emphasis on those facing disadvantage. We are proud to be seen as a public service organisation working as a partner with

3 public sector organisations in the Borough. Operating only within Torfaen we are a community based organisation delivering local services. With a local focus, a budget of 37 million per annum and nearly 500 staff, most based in our headquarters building, we are large enough to make an impact yet small enough to be versatile and flexible. Unlike almost every other registered social landlord, we are carrying out the internal improvement programme to tenants homes using our own staff rather than major contractors as we can achieve savings whilst ensuring that we create new jobs for local people. The provision of high quality homes and excellent services to tenants is one of our aims. We intend to play a major part in improving the quality of life for all residents in Torfaen, not just in the housing arena but by creating new jobs, increasing skills, improving health, promoting community safety, supporting and developing communities, supporting older people and tackling poverty. If you apply for one of our posts and come for interview, staff will tell you more about what it feels like to work for Bron Afon. We have designed our headquarters as a base for our members as well as our staff, emphasising the membership as essential partners in our organisation. The building is status free with no reserved parking and no separate offices for anyone. Staff are involved in shaping and developing our policies and we are placing a great emphasis on people working across teams. There is much more to say about Bron Afon but you won t really get a feel for whether you want to work here without talking to us, finding out what makes us tick and whether we are the kind of people you want to work with. So call us and talk it over and we can also get one of our colleagues in the team to give you a ring and tell you what it feels like working here with it s positive challenges. Many thanks and good luck with your application Yours sincerely Duncan Forbes CHIEF EECUTIVE

4 Job Advert Microsoft Dynamics CRM Developer Cwmbran 31,057-36,506 per annum + market forces supplement 37 hours per week As an employer we strive to create a great place to work at our modern offices based just off the M4. We work in a professional, relaxed and friendly environment, offering excellent benefits including training and development opportunities. We are looking to appoint a Microsoft Dynamics developer working in an established ICT team. We have taken the decision to invest heavily in MS Dynamics and we are currently developing an innovative housing management solution on the platform, with a view to removing our legacy housing system completely. Our long term aim is to consolidate the functionality of our legacy systems onto a single Dynamics platform. Your main role will be to develop our Dynamics CRM 2015 platform from signed off business requirements, where you will perform a gap analysis to identify what can be developed out of the box (from Dynamics CRM) and what requires customisation or coding. It s expected that you will be able to code using C#.Net and will be responsible for the technical side of the design and development. You will be creating new entities; developing plugins, workflows and integration with the business other technologies such as SQL, Oracle and Progress database using Scribe data migration and integration software. You will work alongside other experienced analysts and business users and be able to take creative leadership of the full software development lifecycle (SDLC). You will also be expected to provide operational support for the platform. Get in touch if you enjoy challenging unnecessary processes, have innovative ideas, have a can do attitude to problem solving and enjoy, working with members, staff and partner organisations. For an informal conversation please contact Ian Taylor, Head of ICT on / or ian.taylor@bronafon.org.uk For permanent members of staff, an expression of interest is required. For an application pack please visit our website at recruitment@bronafon.org.uk or contact Human Resources on and leave a message. CVs will not be accepted. Closing Date: 9am on Monday 28 th September 2015 Interview Date: Tuesday 13 th October 2015

5 Dynamics CRM Developer Job Description and Person Specification JOB TITLE Dynamics CRM Developer RESPONSIBLE TO ICT Operations Manager RESPONSIBLE FOR No direct reports GRADE 8 LOCATION Llantarnam Business Park, Cwmbran, South Wales JOB PURPOSE 1. To work in an established ICT team with a primary focus on the development of Microsoft Dynamics CRM. Lead the software design and development of service specific functions from requirements which will have been captured by our inhouse Business Analysts. The primary development is building a housing management systems within Dynamics. 2. Deliver and manage upgrades, fault fixes and change requests to the Dynamics platform using specialist expertise and knowledge. 3. Manage the Dynamics software environments. This includes managing unit and system test environments and processes.

6 4. Actively engage and work with end users and suppliers to ensure that Bron Afon delivers ICT solutions which actively contribute to the development and improvement of all Bron Afon services. KEY RESPONSIBILITIES 1. Implementing the Bron Afon Community Mutual Model 1.1 Assist with the delivery of an ICT service which helps to implement the Bron Afon community mutual model, ensuring effective community involvement and excellent working relationships with all partner organisations. 1.2 Support and develop ICT Services in partnership with Bron Afon staff, members, tenants and leaseholders ensuring the effective and appropriate use of all resources and accountability of Bron Afon to its members and tenants. 2. Information & Communication Technology Services 2.1 Collaborate with 3 rd party software developers, internal business analysts, IT professionals and staff to implement Microsoft Dynamics CRM solutions. 2.2 Lead on the design, development and implementation of CRM with custom workflows, plug-ins, reporting and portals in Microsoft Dynamics 2011/13/ Provide information to the ICT Test Manager and Systems Trainer s to allow them to fulfil testing and training duties 2.4 Assist in the development of a platform roadmap. 2.5 Customise the system to meet the business needs of the organisation. 2.6 Integrate existing systems and services into the CRM architecture. 2.7 Work with a number of database technologies, primarily SQL to extract data and load it in to CRM.

7 2.8 Use data transformation tools to manipulate date and move it between environments and databases. e.g Scribe. 2.9 Develop software and supporting documentation in both waterfall and rapid development environments Operate within a change management environment, documenting the change and carrying our peer reviews Cascade technical knowledge and train other ICT development team members to help them improve their Dynamics skills. 3 Managing Resources, People & Information 3.1 Respond, prioritise and utilise own knowledge and available resource to resolve support calls. 3.2 Deliver service improvements in line with key performance indicators to ensure the best use of available resources. Support the continuous improvement of the ICT service. 3.3 Maintain and enhance effective working relationships across Bron Afon. Maintain excellent relationships with outside contractors, third party suppliers, external agencies and other contacts. 3.4 Monitor and promote the safe keeping and effective use of all data and information in Bron Afon s ICT systems, complying with data integrity, back-up controls, etc. 3.5 Deliver and manage the installation, upgrade and modification of CRM software releases. 3.6 Manage system testing cycles and associated fault fixes and deployments.

8 4 Governance, Regulation and Conduct 4.1 Demonstrate the highest personal standards of integrity, conduct and values consistent with Bron Afon s vision and values. 4.2 Work within an accredited ICT service, adopting ICT standards, processes, and frameworks that are based on ITIL and APM principles. 4.3 Maximise the use of all premises and ICT provision. Maintain compliance with all data protection and data analysis requirements. 4.4 Promote and uphold Bron Afon s Code of Conduct, Equality and Diversity Policy and other key policies and procedures. Ensure compliance to Health and Safety policies and practice across the service. 4.5 Due to the rapidly changing nature of the ICT and business environment, all staff will be expected to operate with a significant degree of flexibility, including some evening and weekend working outside of the core hours. Possible participation in out of hours support rota, monitoring out of hours processes and responding to such incident accordingly. 4.6 Carry out such other duties and responsibilities consistent with those set out in the above job description and accept that this job description will be the subject of regular review.

9 Bron Afon Person Specification Dynamics CRM Developer Criteria Evidence required Selection methodology A I P Qualifications, knowledge and understanding IT related qualification, or relevant experience. Practical knowledge of relational database technologies, with supporting programming and scripting skills. Microsoft SQL is essential. Practical knowledge of Microsoft operating systems, Microsoft Office and general understanding of Microsoft software. Design, development and testing knowledge of Microsoft Dynamics 2011, 2013 & Knowledge and understanding of.net, C#, Java, Web Services, Reporting Services. Knowledge of data protection legislation Knowledge and understanding of how ICT support and development functions operate within an organisation. Working knowledge of data transformation tools including Scribe. A working knowledge of Housing Management processes. Experience Demonstrable experience of working within an ICT environment, providing advice and resolving support issues for users.

10 Experience of all aspects of software management specifically installations and implementation of upgrades Practical experience of Microsoft SQL 2005/2008/2012, including design, querying and updating. Demonstrable development experience of Microsoft Dynamics CRM 2011/2013 Experience of Microsoft Windows Server 2003/2008/2012 operating systems. Management of user/system testing environments and processes. Experience of developing in both waterfall and rapid application environments. Skills and Abilities Effective verbal and written communication skills demonstrating the ability to translate complex technical information into accessible information Proactive and innovative approach and creative problem solving skills whilst working under pressure. Continuous improvements, actively seeks out ways of doing things differently and embraces change. Organises, plans and prioritises work effectively to meet deadlines and organisational objectives Able to deliver system user instructions, which train and support end-users. Able to work as an individual, or as part of a team at various levels throughout the organisation. Ability to translate complex business requirements into Microsoft Dynamics code. Personal Qualities A well motivated self starter, who is patient, professional and courteous in approach that has the ability to cope under pressure. Approachable individual who can easily engage with and relate to a wide variety of people

11 Flexible in responding to changing work demands available to work occasional evenings and weekends Team player who enjoys sharing and working with others. A positive and enthusiastic individual who is self motivated and has excellent organisational skills Strong initiative to identify improvements and opportunities. A=Application, I= Interview, P=Probation

12 Guidance Notes for Completing Your Application Vacancy Information Please take time to read through the vacancy information provided in this pack we have put this together to help you to decide if this is the job for you. There is a full job description and person specification which will give you a feel for what we re looking for in terms of skills, experience, abilities and personal qualities. Whether or not you get shortlisted will depend on how well you have demonstrated that you meet the person specification criteria marked as tested at application stage. Remember that we won t assume anything, so please make sure that you give us as much information as you can for us to shortlist, using examples wherever possible. Completing the Application Form It is important that you complete all sections of the application form so that we can shortlist your form thoroughly. If a section does not apply to you, please write NOT APPLICABLE. We do not accept CVs so make sure that you complete the form in as much detail as possible. Unfortunately, we are unable to process incomplete applications or CVs. Personal Details This section will be removed from your application and will not be seen by the shortlisting panel. We do this to make sure that the panel s decision is based solely on merit, and on the information that you have provided about your skills, knowledge, experience and ability. Bron Afon Community Housing is governed by the Welsh Assembly, and we need to provide them with information about any of our staff who are related. We are not permitted to offer employment to relatives of our Board Members prior to obtaining confirmation from the Welsh assembly. Therefore please make sure that you answer this question honestly, as failure to do so could result in an offer of employment being withdrawn, or dismissal if you ve already been employed. If the post that you re applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, then you need to tell us about any previous criminal convictions that you may have. If you do have a criminal record, this may not necessarily preclude you from doing the job but you do need to tell us about it. Any information that you provide in this section will be kept strictly confidential and will only be seen by those who need to we ll only use this information in consideration of your suitability for the role.

13 Please provide us with two referees these should be your last two employers, as we will be asking them to comment on your ability to do the job that you ve applied for. If you are unable to provide two previous employers, please provide us with a school or college teacher, or someone who can comment on your voluntary work experience. Reasons for Application In this section, you need to demonstrate clearly how your experience, knowledge, skills and abilities match those required in the job, as detailed in the Person Specification. Where possible you should give examples of when you have used specific skills and abilities or needed to develop competencies in the relevant areas. You can draw on elements from any aspect of your life, such as education, work, home or community life, as long as you focus on its relevance in comparison to the needs of this job. Equality & Diversity Monitoring Form This information will be detached from you application form, and the recruiting panel will not see any of the information that you put in this section. We ask for this information to check the effectiveness of our Equal Opportunities policies, and to ensure that we are reaching all applicants regardless of their gender, age, disability, nationality, ethnic origin, sexual orientation and religion or belief. If you are appointed, this information will not be placed on your HR File. Data Protection If you are successful in your application for employment at Bron Afon, the information that you provide on the application form and during recruitment will be kept on your HR file. If however you are not successful then your information will be held in line with the Data Protection Act and will then be destroyed securely. Part or all of your application may also be held in a computer database and used to provide information for administration and reporting purposes. You will not be identified via any information contained in reports. Submitting Your Application There are a number of ways that you can submit your application form to us. The easiest way is by to our dedicated address recruitment@bronafon.org.uk If you apply by , then we will take this as a digital signature, and that you are confirming that all of the information that you have provided in the application form is true and correct. Alternatively, you can post your form to our head office:

14 Ty Bron Afon William Brown Close Llantarnam Business Park Cwmbran Torfaen NP44 3AB If you do post your application, please make sure that you have put enough postage on the envelope a first class stamp (unfortunately!) is usually not enough. Your application will need to be with us by the closing date and time stated on the advert. We won t normally accept late applications, so please make sure you leave enough time to get it to us. We try to acknowledge every application that we get either by or by post; so that you know that the application has been received. If you then don t hear anything from us within 6 weeks of the closing date, please assume that your application has been unsuccessful this time. Further Advice... If you need any further help or advice on completing the application form, please contact us by leaving a message on and someone will return your call.