Q-CLOUD MANAGED SERVICES

Transcription

1 Q CLOUD SUITE SOFTWARE AS A SERVICE SaaS Software The all-in-one business management solution that puts you in control 1: Sales and Marketing Create and manage campaigns Convert leads into sales Share customer information business wide Q Cloud Suite is a fully integrated management tool that gives you unique insight into the core essentials of your business. Whether you re an established small business, or just starting out, Q Cloud Suite will help you dedicate more time where it matters most in improving your bottom line. 2: Accounting Raise quotes and invoices Make the most of your money Control stock 3: Customer Support Manage service contracts Raise help tickets Track projects integrated suite Q Associates Ltd Langley Business Court, Beedon, Newbury, Berkshire, RG20 8RY

2 A business management solution delivering big company functionality at an affordable price One integrated suite All the accounting, sales and customer service essentials you need to run your business no matter where you are. Minimal upfront and support costs Run your core business applications without the requirement for expensive on-site IT infrastructure or support resources. Real-time visibility Enjoy clear views of every customer across accounts, sales and service performance. Say goodbye to out-of-date information with complete, 360-degree customer views across marketing, sales and service. Boost staff productivity Share information across all areas of the business and eliminate data entry duplication. Q Cloud Suite s solution enables anywhereaccess to critical business data in, or out, of the office. Easy budgeting with no hidden costs Get all the benefits of Q Cloud Suite s enterprise-class integrated suite with one monthly subscription. Latest version always provided at no additional cost. Integrated software that serves you Q Cloud Suite adapts to fit your business. Secure and safe Automated online backups to multiple data centres and stringent service level commitments for data availability.

3 Flexible implementation Q Cloud Suite - easy data import from any software package We fit in with you Our implementation planning workshop will agree and design a high level plan for the migration project and settle on the go live date. You won t have to change anything Don t worry you won t have to rethink your business processes to work with Q Cloud Suite. We ll make sure it s configured to support how you work. Migrate any amount of data With Q Cloud Suite you can move all your transactional histories across from any other business management package. Big bang, or phased approach You decide how the system goes live across all areas or as a gradual phase-in. It s your choice. Getting to grips with the software We provide training for your sales, finance and customer service staff as well as your administrators/super users to get everyone up-to-speed with Q Cloud Suite. Who you going to call? The Q Cloud Suite service desk is available, 24 x 7, to deal with any questions or issues arising from your use of the software. Additionally, we will be on-site shortly after you go live to receive your initial feedback.

4 Grow your business Q Cloud Suite provides powerful functionality to manage your sales and marketing in one place and access key contact and customer information from anywhere, 24/7. Combined with its dedicated accounting and customer support modules, Q Cloud Suite provides a total view of your business, without the inefficiencies and hassle of trawling through miscellaneous databases and spreadsheets. Q Cloud Suite sales and marketing delivers better growth for your business: Effective marketing Create and manage sales and marketing campaigns and track sales opportunities Outlook sync Synchronise all , calendar, contact and task information between Q Cloud Suite and Outlook Reporting Large number of canned reports as well as the option to easily create/enhance your own reports MailChimp integration Target your Q Cloud Suite contacts using MailChimp s powerful marketing tools Sales analytics Integrated dashboards to report on all of the key business metrics Single customer view Share customer contacts and account information across the business Communicate Schedule regular customer communications and record conversations Migrate data from existing CRM program

5 Manage your finances Q Cloud Suite delivers all the accounting functionality your business needs making it more than a match for any of today s popular accounting packages. As an integrated software suite, including sales, marketing and customer support modules, Q Cloud Suite will allow you to improve the management of your business. Q Cloud Suite covers all your accounts requirements: General ledger Flexible account coding and tracking Stock control Integrated stock control over multiple stock locations Cash book Manage bank payments, receipts, transfers and reconciliations Migrate data from your existing accounts program Sales ledger Print and professional invoices directly from within Q Cloud Suite Reporting Large number of canned reports as well as the option to easily create/enhance your own reports Purchase ledger Manage suppliers and parts lists and purchase pricing One easy-to-use suite Unlike most other finance applications, Q Cloud Suite includes sales, marketing and customer service modules in one easy to use integrated suite. Your business will benefit from this comprehensive management capability. Contact us now to discuss the benefits of being part of our early adopter program. General ledger Flexible account coding and tracking. Cash book Manage bank payments, receipts, transfers and reconciliations. Migrate data from your existing accounts program.

6 Deliver great support Today s demanding business environment requires outstanding customer service and with Q Cloud Suite your business will be fully equipped to deliver it. Our customer support module part of an integrated suite of business management tools provides comprehensive helpdesk, service contract and project management applications. Q Cloud Suite customer support reaches out to customers with proactive problem-fixing solutions: Service desk Manage customer issues to a successful conclusion with service desk tickets Customer portal Allow customers to create and update their own service desk tickets Service contracts Record and monitor customer service contract information and renewals FAQs Create publish and maintain a live knowledge base to cater for FAQs Projects and tasks Track projects from inception to completion Time recording All employees can record their time against project tasks and/or service desk tickets Reporting Large number of canned reports plus the option to easily create/ enhance your own reports Migrate data from your existing service desk program Online chat Respond to customers directly via real-time chat One easy-to-use suite Unlike most other customer service applications, Q Cloud Suite includes sales, marketing and finance modules in one easy-to-use integrated suite. Your business will benefit from this comprehensive management capability. Contact us now to discuss the benefits of being part of our early adopter program. Service desk Manage customer issues to a successful conclusion with service desk tickets. Customer portal Allow customers to create and update their own service desk tickets. Migrate data from your existing service desk program.