1 Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over 100 standard reports provide insight into all operations Economical SaaS application no expensive up-front capital investment PCI Level I Service Provider security Smooth integration with enterprise software and supplier systems
2 Media Web Inbound Phone Sales Payment Processing Fulfillment Shipping IVR Reporting & Analytics Affiliate Marketing Customer Service Creating Order from Chaos Creating order in a chaotic multi-channel world is not an easy process. It is dynamic and ever changing. But with our extensive data capture approach the most comprehensive in the industry you ll get up-to-the minute feedback on your marketing and campaign initiatives, and the ability to organize and control your resources. The OrderLogix system collects all order data automatically, shortening the decision-making process and improving results. Our far-reaching solutions gather marketing, media, campaign data, even fulfillment and shipping data, and assimilate that data into valuable knowledge and insight. Marketers can clearly understand the factors that drive customers to purchase, and are able to optimize each and every customer experience and touch point: Websites Phone Customer Service Interactive Voice Response (IVR) Affiliate Marketing But don t ask us why we re different, ask our clients. They ll tell you that they like the fact that we are a vendor neutral company, allowing them to manage multiple service providers to test the best, mitigate risk, and have a 360-degree view of their business. OrderLogix is a highly customable order management system that will fit any model in DR. The product is solid. The customer service is impeccable and the continuity management is the best in the business. Brian Lambert Nutramedics With over 100 standard reports and 250 integrations with third party service providers, OrderLogix provides a complete picture of your campaign performance.
3 OrderLogix : Merging technology, market expertise and a service culture Meet OrderLogix, the next generation order management platform that provides marketers with greater visibility, deeper insight, improved operational efficiencies, and ultimately, increased revenues. OrderLogix technology delivers: The ability to monitor, manage and quickly adjust all of the key aspects of the multichannel sales process scripts, offers, continuity, discounts, upsells, cross-sells, and other elements of customer satisfaction in real time and to achieve the best results Real-time visibility of demand and supply chain partners: media buyers, online affiliates, e-commerce and other online channels, IVR, call centers, payment processors, fulfillment and shipping Expertise and a proven integration path with best of breed suppliers and other mission critical programs Capability to test, integrate and benchmark multiple vendors Powerful, scalable and integration-ready, OrderLogix is the ideal order management solution for a broad range of direct response, e-commerce and multi-channel retail sales operations. We're not out to be a complete enterprise management system just the best order management system in the business! Why OrderLogix? Since 1997, we've been developing leading-edge solutions to solve the challenges of small to midsize businesses. Focused on understanding the needs and nuances of marketers, we started as a collaboration of entrepreneurs with expertise in business process optimization, flexible database solutions, retail order management systems, and real-time call center automation. Reflecting today s growing world of e-commerce and other direct-to-consumer sales channels and the critical need to make sense of complex order data and manage the logistics of the evolving marketplace we changed our name from On-Line Technologies to OrderLogix to better express our focus on smarter, best-of-breed order management solutions. Simply put, the OrderLogix mission is to: Provide marketers with straightforward, intuitive and easy-to-use order management tools Help you make decisions quickly to respond to changes in the market Deliver solutions without huge capital expense, and a pay-as-you-go model The OrderLogix solution increases the transparency of your process, providing channel visibility, decision support tools and performance metrics. It gives you the scalability and portability you need to grow quickly, match revenue to expense, and change suppliers to meet your growth needs without risk or interruption. With OrderLogix s virtual model, I can manage multiple brands and service providers, get up to the minute data on the performance of my entire operation, and match revenue to expense. Damian Hawkins CEO Products for Life The ability to scale rapidly Control over data security and data integrity
4 A proven platform We have ample experience with hundreds of merchants and retailers who have processed millions of transactions, assuring that you have a solid and reliable platform and all the tools you need to compete: Automate many of your daily tasks, and take advantage of proven sales tactics to grow your business and increase profitability Sophisticated campaign management tools make it easy to control pricing, change offers, adjust campaigns even in the middle of the day or campaign to respond to daily challenges and opportunities Best-in-the-business Continuity Program suite The OrderLogix platform is available as either a SaaS or premise-based application. Built to handle the demands and transaction volumes of the direct response industry, the SaaS application provides rapid scalability and has been proven with a wide array of the best payment processors and merchant accounts, already configured and ready to go! Cost for our system is flexible, allowing you to affordably add seats to meet the needs of customer service demands, or pay per order as sales volume increases. Track and manage order data, regardless of the sales channel: The OrderLogix order management portal provides direct response, e-commerce and multi-channel retail marketers a real-time view of order and financial performance across all sales channels including web, affiliate, phone, IVR and even traditional mail order. The platform can be easily integrated with every order channel, not only tracking and managing order data, but processing those orders with one or more fulfillment companies or call centers of your choice, based on the business rules that you define. What s more, our OneView customer service capability tracks all customer history from phone call recordings to continuity programs, payment information, shipments and notifications all viewable on a single screen. Our platform can also provide you with triggered s, automatically scheduled outbound calls, surveys and other tools to increase average order value and lifetime customer value. You get a 360-degree view of customer orders and interactions across all channels. Our system also features a robust auto-ship/continuity engine that allows agents to customize future shipments, including changes to price, interval between shipments, upsells, cross-sells, and types of products to auto-ship. One View Customer Detail Center Technology Highlights Screen-shot, One-View Meets PCI Level 1 Service Provider standards, ensuring safety and security for you and your customers. Built on Microsoft s.net and SQL Server technologies, using an n-tier architecture Can be deployed either as a premise-based or SaaS solution -- with our SaaS application, you don t have to make the investment in servers and infrastructure, you and your service providers can access our platform over the web Modular platform can be integrated...with existing shopping carts, CRM, sophisticated ERP, accounting systems, or other mission-critical software OrderLogix System Architecture User Interface Business Logic Database Browser MS IIS MS.NET MS.SQL Sales Agents Sales Logic CS Agents Managers CRM Logic Finance Marketing Logic HR Executives HR Logic Shipping Processing Logic Marketing Remote Users Report Logic Presentation Layer Security Layer Database Procedures Call Collector CTI Server Telephone ACD System Recorder Server
5 Monitor agent performance and KPIs Utilize manpower projections, time card and commissions, and call forecasting capabilities View real-time performance dashboards Access blended call and order reports Reduce call time and expense with our computer telephony integration (CTI) module OrderLogix Commerce Edition: Optimizing sales results Unlike most order management systems, our grounding in the direct response industry has made us very sensitive to the sales (and cost) side of the retail equation. OrderLogix Commerce Edition, our leading-edge multi-channel order management application, helps clients optimize sales by: Do you have automated IVR systems that capture customer service and order data? We can integrate that in the order management process too. Increasing average order value (AOV) Quickly deploying campaign-specific script branching Utilizing continuity programs to extend lifetime customer value Retaining customers with sophisticated and highly flexible tools Ideal for midsize and smaller businesses, OrderLogix Commerce automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. OrderLogix Commerce also streamlines the fulfillment process, minimizing paperwork for your entire work force so they can focus on results. In addition, it helps ensure that customers get their deliveries on time, boosting customer satisfaction and long-term loyalty. OrderLogix Call Center Edition: A unified solution combining Order Processing, Customer Service, and the Best Call Center Back End In The Business Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix Call Center Edition includes all of the outstanding features of OrderLogix Commerce, and adds some of the most respected call center features in the industry. In fact, many of today's top high performance call centers use our back end systems, with the ability to seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems. Other advantages include: Immediately implement campaign scripting changes on-the-fly or implement new call dispositions with real-time scripting engine Real-time dashboards with configurable alarms OrderLogix Call Center Edition Companion Products To extend the functionality of OrderLogix Call Center, we offer the following powerful add-ons: CTI Integrates with your phone system to provide agent screen pops displaying information about the caller and the campaign as the phone rings. Automatically loads customer and order history for repeat callers. Many clients see immediate savings in their per call costs more than enough to pay for CTI implementation. Call Collector Capture and store call data so you can view robust blended reporting along with your sales and customer service data. Call Recorder Call recorder is the ideal solution for small businesses looking for an economical way to record calls for quality assurance and training purposes. Retrieval system allows you to search and playback calls by employee, campaign and disposition.
6 Professional Services That Match Your Business Needs At OrderLogix, we understand that all companies are different in the way you go to market, and the exact nature of your systems and infrastructure. If you are a large company with sophisticated ERP, accounting and CRM investments, our modular platform can be integrated with your systems to provide a best-of-breed sales and order management tracking platform. And if you are a smaller marketer experiencing high growth and looking to take the next step, our powerful OrderLogix processing solution can also be configured with our call center management application that works across multiple call centers whether yours or a third party center giving you complete visibility and control. Whatever your unique business requirements, we can help. We can implement a system for you, or set you up and train you to do it yourself. We know what works because we ve seen it all and have the statistics to prove it across millions of customer transactions, hundreds of merchants, and virtually every vertical market. Industry Expertise at your Fingertips We re on your side. From sales to implementation, OrderLogix offers a trusted partnership and collaborative approach to your success. Look to us for years of campaign insights, transactional data experience, industry knowledge, and access to a wealth of resources. Implementation, Migration and Managed Services Our specialized implementation teams can work with you to assess business needs and configure your system. We can provide: Guidance in implementation of your high performing offers and strategies Assistance with data migration from your existing platform or service provider Ongoing campaign setup, configuration and expert daily management services Integration and Customization With efficiency and expertise, we can integrate our platform with virtually any ERP or accounting system, providing customization as necessary to meet any unique requirements. Designed to deliver optimum sales performance, our proven approach is the key to success for: Major providers of print, broadcast and DRTV specific media High performance specialized call centers The industry's largest call centers, designed to handle high volume traffic Fulfillment centers Training Helping you reduce implementation time for your organization, we can offer two different types of training: Train the Trainer modules allow you to create your own training department to teach personnel how to use our systems Customized user training for all areas of functionality, conducted by experienced instructors, can be provided using online desktop sharing applications Find out what Advanced Multichannel Order Management can do for you. Contact us for a free quote at , or To learn more, take a tour at the new orderlogix.com! PO Box 6798, Scarborough ME
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