Grow your rent roll and streamline your property management business

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1 Grow your rent roll and streamline your property management business

2 Onthehouse Group believes that independent software products alone do not provide real estate businesses with the flexibility and business intelligence that they need to grow and prosper. Since acquiring Console and PortPlus, our vision has been to bring these products together to deliver cost efficiency and data integration across every aspect of a real estate business. With the addition of a wealth of property data and consumer reports, through the acquisition of Residex, the agent revenuegeneration solutions from Real Estate Ad Networks (REAN), and the reach and visibility provided to you by onthehouse.com.au you will have access to the complete real estate solution. The consolidation of our software products under a single Console brand marks the beginning of that vision. Successful property management requires consistently outstanding service to generate income and ensure growth. You need to deliver ongoing revenue and current market advice, as you fix problems quickly and cost-effectively, giving owners and tenants the confidence that no-one can meet their needs better. You want easy access to information so you can deliver fast, professional service wherever you are at your desk, at home or on the road. GatewayLive is a fully integrated, subscription-based real estate business solution that lets you manage the entire property management process through an easy-to-use software platform. It does this by automating tasks, streamlining workflows and providing a range of resources. 2

3 Manage more properties, increase your rent roll and grow your business with GatewayLive GatewayLive helps you to: Manage more clients and properties including residential, holiday and commercial; across both sales and property management Act on opportunities more quickly and nurture long-term relationships with prospects Give owners, tenants and tradespeople self-service access to their personal account details Present yourself professionally at all times and produce marketing materials easily and cost effectively Freely access the current reports and data you need to be the local property expert Streamline Trust Accounting processes such as rent collection, rent arrears, reconciliations and disbursements Streamline property management processes such as maintenance, repairs, inspections and rent reviews Communicate effectively to all your customers through your GatewayLive CRM system with newsletters and customised views Capture additional critical data such as smoke alarms, swimming pool licensing, pest control, body corporate and more, simply by defining the data fields you want Keep track of your entire portfolio from one system, including residential, holiday, student accommodation, community housing, commercial and sales management, plus NRAS property management 3

4 Grow your rent roll With GatewayLive you can manage your Trust Accounting clients and prospects more effectively, improve your marketing activities and communicate more efficiently as a business. Open up opportunities and manage more clients The fully integrated GatewayLive CRM system provides the tools you need to grow your property management business, keep your finger on the pulse and generate more revenue. You can easily track clients, nurture prospects and manage your team more effectively with real-time reports and shared calendars. Easily create professional property presentations ShowReal uses the property information in your GatewayLive database to create stylish presentations showcasing your sale and rental properties on LCD screens in your office window. Impress clients and prospects with exceptional marketing communications Create digital and print communications cost-effectively, at the click of a button. All the design is done for you; just select your property and choose the layout you want for window or display cards, stock listing reports and more. Or design your own with the inbuilt designer tools. More clicks means more leads in order to increase sales. Communicate more efficiently and cost effectively Save time and money by sending bulk SMS messages to contacts or enjoy the flexibility to send individual messages. They re all stored in your GatewayLive files, giving you the option to view your SMS history within your central database. Create multiple SMS templates to increase efficiency and personalise each message sent. 4

5 Streamline back office processes By increasing mobility, centralising property information and automating many tasks, GatewayLive allows your team to manage more properties effectively and process Trust Accounting with ease. Reduce time for property inspections with LiveAgent Trim inspection times by up to 50% with the LiveAgent inspection app. Use an ipad or iphone to conduct quality inspection reports quickly and easily. Add photos and typed comments for a professional touch. All data wirelessly synchronises in real time with your database. Cut down the workload with OnlineAgent A 24/7 self-service property information portal saves time and resolves issues quickly and cost-effectively. Owners can access statements, maintenance updates and inspection status. Tenants can access rent details, inspection dates and request maintenance. Tradespeople can submit quotes, view outstanding tasks and receive ongoing reminders. Access valuable information and resources you need from anywhere Improve staff efficiency and knowledge with our web-based knowledge database. Through myconsole.com.au your team can access online support 7 days a week. Minimise duplication, errors and administrative tasks GatewayLive automates financial processes and reporting documentation to minimise paperwork duplication, reduce errors and free up time. Includes Trust Accounting and best business practice, reconciliations, arrears management, rent reviews, lease expiries, commissions tracking and much more. 5

6 Develop business intelligence Produce customisable views and reports with our KPI and statistical reporting functionality. Get a better picture of what s going on See what s happening right now in your business. The easy-to-customise dashboard provides a single view of all your critical information, including key statistics plus customisable graphs, charts and reports. Custom contact and property pages let you capture the data you need to create more opportunities for your business. Keep up to date on team performance Enjoy a complete overview of your team s daily activities whenever you choose. One module for all provides accurate real-time reports and charts on how everyone is performing. This exclusive GatewayLive feature helps you better structure meetings, business plans and staff reviews. The reporting you need at your fingertips A choice of Business Reporting Tools lets you enjoy easy and fast access to the reports you need. These include rent roll valuations, income/expenditure reports, electronic owner statements, trust accounting, statistical reports and arrears reports. Ensure best business practice Reduce duplication, maximise efficiency and complete all the necessary real estate business compliance with automatic Outlook synchronisation and built-in checklists. With a library full of template letters, you have multiple ways to deliver information to your clients without the hassle of thinking what to write. 6

7 Commercial Property Management GatewayLive allows you to run a pure commercial management department or integrate it into your entire property portfolio. Full integration with property and sales management systems With a centralised database, you can manage your entire sales and leasing portfolio within one system. Keep a full record of all your contacts and track all communications via mail merge, and SMS. Plus you can store all relevant documents within GatewayLive. Marketing and communications Deliver superior service through a centralised client relationship management solution. Create listing reports, match buyers, produce window cards and brochures, upload to the main web listing portals and provide inspection vendor feedback reports. Commercial Trust Accounting Covers a large range of commercial features including recurring invoices, budgeting tools, variance reports, tenancy schedules and ing invoices and statements. Business analytics and team performance Keep track of your business status with the ability to run reports, statistics and graphs, ensuring you maintain best business practice. 7

8 Holiday Property Management GatewayLive offers your business the capabilities to run a pure holiday management department or combine it with residential, commercial and sales to get a single view of your entire business. Track your bookings Access a large range of holiday features including a graphical bookings calendar and customisable report views to tailor the information that suits your business needs. In addition you can split bookings across multi-tenanted locations. Manage receipting of funds Keep track of your deposits, rents, invoices, owner disbursements and reconciliations within our Trust Accounting module. Business reporting: statistics and marketing Design specific reports or utilise pre-built holiday management reports, including statistics, cleaning, arrivals and departures. Yesbookit integration Reduce the capacity for errors and save time by streamlining all your holiday processes through GatewayLive s integration with Yesbookit. Utilise the Yesbookit online booking system, with additional reporting and statistics. Have all your holiday bookings synchronise directly with your GatewayLive booking calendar. 8

9 Manage the sales process GatewayLive Sales Management allows you to manage the entire sales process from appraisal to trust accounting. It s designed as a tool that maximises sales opportunities and centralises key data. Fully integrated with property management system GatewayLive Sales Management is a stand-alone module which can be used to manage your sales business. Being part of the GatewayLive solution, it can fully integrate into the Property Management functionality to manage your entire business marketing and communications. Marketing and communications Deliver superior service through a centralised client relationship management system. Create listing reports, match buyers, produce window cards and brochures, upload to the main web listing portals and provide inspection vendor feedback reports. Sales Trust Accounting Issue branded receipts for sales deposits and advertising. Produce tax invoices, vendor statements and track your advertising spend and agent commissions, to monitor the entire process through to settlement. Business analytics and team performance Keep track of your business status, with the ability to run KPI reports, statistics and graphs, ensuring you maintain best business practice. Produce commission reports, settlement letters, sales team graphs, plus create additional reports. 9

10 Key features Complete trust accounting for property management and sales Export data to reports and Microsoft products Wizards simplify tasks such as bulk processes including disbursement, reconciliation and Banklink Residential property management Inspections and maintenance Synchronise with LiveAgent for mobile inspections Bulk receipting Tenant direct debit Bank and payment card interface EFT payments Standard and custom property management reports Contact management Action tracking Group productivity tools Calendar and tasks Integrated SMS for easy communication such as rent arrears and OFIs Create group templates with merge fields for mail, and SMS Customisable views Specific record filtering and sorting Export views easily to Excel Customise font size, colour and more Complete Outlook integration Inbox, contacts, appointments and tasks Smart document integration Attach multiple images and floor plans Drag-and-drop document attachment Attach invoices to statements Market your listings Property portal uploading Rental property listing reports Matching properties to contacts Commercial property management Recurring invoices Detailed financial reporting Tenancy schedules ing invoices Holiday property management Bookings and deposits Arrivals and departures management Cleaning reports Booking calendar Multiple holiday rental rates Sales management Reports including OFIs, commission and listings Window cards and stock listings Buyer matching Advertising budget vs actual User defined reports Complete integration with other Console applications OnlineAgent ShowReal ConsoleSMS LiveAgent app Integration with third parties including: RTA forms Yesbookit National tenancy database Word, Excel Plus: Pay invoices quickly and easily by scanning the barcode e.g. rates and water usage Customisable access based on roles and functions Quick-start content library of letters and forms Run multiple databases in one product Ability to create automated action plans Business intelligence tools and reports 10

11 Key features OnlineAgent Owners View investment property details See information on property inspections and maintenance tasks Download monthly statements Tradespeople View monthly statements Manage details of quotations View and manage job details Tenants View rental property details, including rent arrears, rent review and lease dates See dates of property inspections Submit requests for property maintenance LiveAgent Take property and room photos Complete Entry, Exit and Routine condition inspections onsite using the templates you are familiar with from GatewayLive View related property information stored in GatewayLive, including owner and tenant names, lease information, paid-to dates and key numbers View your upcoming inspections by time and date ShowReal Showcase your rental and sales properties Customise your display with your colours Add your own logo Safely send all information back to your GatewayLive database from anywhere, over the internet Type comments with auto-text assistance See your inspections pin-pointed on a map OnlineSMS Create SMS templates with merge fields Pay per SMS or choose a bulk SMS Plan Personalised messages single or group We also offer additional web-based solutions for your business: WebChoice for website templates ClientManager for sales management onthehouse.com.au for property data 11

12 Market Intelligence Business Management Customer Communications Brisbane Level 2, 200 Adelaide Street Brisbane QLD 4000 Melbourne Level 11, 460 Bourke Street Melbourne VIC 3000 Sydney Level 9, 46 Kippax Street Surry Hills NSW 2010 Auckland Level 7, 203 Queen Street Auckland New Zealand 1010

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