Second CRM ON Demand CRM Solution

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1 Second CRM ON Demand CRM Solution Business Plan Presentation April, 2010

2 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Business Plan SoftSolvers Technologies Q n A 2010 Soft Solvers Solutions. All rights reserved. 2/33

3 Survey Results Problem More than 70% SME s don t use automated quotes or invoices, more than 80% don t even have complete profile of their Customers and more than 50% don t even know what a CRM is and what it can do Most of the SME s are afraid of buying Servers, Software, hire IT Guys and the problems that come with software - version upgrades, backups or system crash, data loss - et all There are quite a number of players in Market [Salesforce.com, Seibel, Microsoft, Oracle], but no one is really looking at SME s Statistics based upon survey done by SoftSolvers Research, Nov Soft Solvers Solutions. All rights reserved. 3/33

4 Second CRM On Demand Customer Relationship Management Solution Especially conceived for Small to Midsize Enterprises, who have never used any automated tool other than MS Excel [Everybody s First CRM] Sales Force Automation Marketing Automation Customer Support Reporting & Analytics Invoicing & Payment Project & Asset Management Purchasing & Inventory Tracking On Demand means No Investment on Server or Software, No hassle to hire IT Guys, No Version upgrades, No Backup or Data loss worries Easy Migration from Excel, Can Go Live in few hours 2010 Soft Solvers Solutions. All rights reserved. 4/33

5 Software As A Service Multiple Editions From US$6 to US$45 per User per Month Business Model for businesses who have never used automated systems before to mid-size enterprises, who are looking for cost reduction Online Account Activation Zero Investment, Free Trail, Online Support & Training Pay As You Use, Stop Whenever You Want Flexibility and Ease, No Lock In Paid Support Services Customisations, Data Migration & Classroom trainings Case Study: MYOB South Asia Managing 40k Customers across Asia Pacific Sales, Marketing, Customer Support Migration from Seibel Zero to Live in < 3 weeks 2010 Soft Solvers Solutions. All rights reserved. 5/33

6 Second CRM Features Sales Force Automation Leads Management Account & Contact Management Sales Quota & Pipeline Tracking Quotation Management Services & Service Contracts Online Leads Generation Web Mail, with Templates Customer Support Account & Contact Management Customer Issue Management Customer Portal Knowledgebase, FAQ s Business Intelligence Dashboard & Charts Advanced Reporting Alerts & Notifications Data Analysis exrm Modular Architecture Web Services API Mobile Interface Import / Export Data Marketing Automation Campaign Management Web Mail, with Templates MS Word & Outlook Integration Calendaring & To Do Management Document Management Operations Management Project Management Product & Vendor Management Invoicing, Payment & Receipt Basic Inventory Control Asset Management Computer Telephony Integration Integration with Corporate website 2010 Soft Solvers Solutions. All rights reserved. 6/33

7 Second CRM Pricing Second CRM is available in multiple editions to meet varying needs, for those who never used automated systems to those who are looking for alternatives for their aging solutions Soft Solvers Solutions. All rights reserved. 7/33

8 Second CRM in Press Second CRM was officially launched during the MSC Great ICT Sale, on 20 th July 2009 and since then have got very good market response. We are working on many active leads, and partnership talks with few large organisations Soft Solvers Solutions. All rights reserved. 8/33

9 Second CRM Existing Clients Back-office Corporate Services Sdn Bhd An Accounting, Audit & Taxation Firm Educational, Welfare & Research Foundation Malaysia A NGO providing Career Counseling in Secondary Schools, operating in 40 branches in Malaysia Adorise Services (M) Sdn Bhd A Building Management Service Provider KoinFlip Inc (Singapore) SAAS based Personal Finance Management Provider Cyberview Sdn Bhd Property Management (Managing Entire Cyberjaya s land and buildings) MYOB Sdn Bhd Accounting Software Provider Second CRM Clients 2010 Soft Solvers Solutions. All rights reserved. 9/33

10 Vision: Every business start with Second CRM Lower Product Adoption Barriers Second CRM Vision & Strategy Cloud based, On Demand, Free Trail, Low Monthly Subscription Marketing Partners for Wider Access Broadband Providers, Hardware Guys, Complimentary Software Best Customer Service Wikis, Forums, Video Trainings, 24/7 Contact Centre Marketing & Education Seminars, Trade Associations and other bodies 2010 Soft Solvers Solutions. All rights reserved. 10/33

11 Thank You Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: Fax: Web: For further details and online demo, please visit or us at

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