A Global IT Managed Service Provider

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1 A Global IT Managed Service Provider Service Catalog 2013

2 We help ensure that you maximize your current infrastructure investments, while increasing performance across your enterprise. gridwatch infrastructure Monitoring IT is complex. Studies have shown that many companies are frustrated! Put an end to IT frustration. GridWatch Infrastructure delivers a comprehensive monitor / alert / notification and reporting service that serves as the foundation in the delivery of all Presilient s managed services. Whether delivered as a standalone service or combined with a fully managed service offering coupled with roundthe-clock monitoring and notification of your IT infrastructure. Gain optimal utilization of the virtualized environment Ensure timely issue identification and risk mitigation of virtualized and shared resources Ensure SaaS platforms provide the requisite availability and responsiveness without direct access to computing resources Mitigate risks of service degradation and downtime Monitor performance against contracted service level agreements Work collaboratively with service providers to do effective resource allocation and planning Understand and manage the complexity and dynamic nature of virtualization, and the additional layers of complexity posed by the outsourced nature of the cloud GridWatch Infrastructure services uses GridWorks our proprietary Service Operations Support (SOS) system, a web portal to provide you real-time visibility of your IT assets. The portal has standard dashboard views with key stability and performance indicators and alarm details

3 gridmanage backup GridManage Backup provides data protection and business continuity while protecting the data that keeps your business running. Our cost effective data backup and restore solution meets regulatory compliance requirements and improves data protection. Our management model includes daily backup administration, incident management and problem resolution; plus infrastructure performance, capacity and configuration management. Receive comprehensive remote management of backups 24/7 remote infrastructure health and performance monitoring Full management and administration process includes Service Request Fulfillment (moves; adds; changes; deletes) Unequivocal performance, capacity and configuration management Comprehensive event detection and alert classification with incident notification GridWorks (SOS) system with online reporting portal Through monthly or quarterly reviews, we discuss stability and performance trends, sort real previously undetected issues versus threshold tuning needs, and provide recommendations for improvement within the context of your business and budgetary goals. Whether we re managing your entire data protection infrastructure or just a portion, we take care of all the details.

4 Data protection with RemoteStor is affordable, hands-free, unobtrusive, secure, and 100-percent guaranteed leaving you with more time to manage your business. remotestor Benefit from a secure, fully managed enterprise-class, over-the-wire backup service. RemoteStor uses highly efficient disk backup software, a powerful management and reporting dashboard under strict IT administrator control, and 24/7 operations support to deliver the strongest data protection SLA guarantees in the industry. Up-front business analysis and assessment services provide actionable solutions to deliver 100-percent restore success and protect your data to your specifications Rigorous problem handling and management processes guarantee immediate problem resolution Real-time device visibility and service level insight reports deliver instant visibility to drive performance improvements Detailed monthly and quarterly performance reviews show trends, cost saving opportunities, and areas of noncompliance to provide improvement recommendations Fully automated data protection for servers and workstations across the distributed enterprise RemoteStor utilizes the latest data reduction technology, which reduces bandwidth requirements to one-tenth to one-hundredth of traditional solutions boosting service performance and significantly reducing costs

5 gridmanage disk Achieve on-demand and headache-free storage administration. With GridManage Disk you get the power of SAN technology without adding staff or spending money on additional tools. GridMange Disk gives you the skilled administration you require and the freedom to increase capacity as you grow. Expert attention to ensure your infrastructure is running properly and is aligned with your business needs 24/7 monitoring through our state-of-the-art IT operations Center (ITOC) Proactive administration of complex tasks, patches, and upgrades Fast problem identification and resolution Regular reviews of your infrastructure to protect its health and to ensure capacity for future needs Before we assume any management activities whether selective or comprehensive we will evaluate your current infrastructure to determine how well your organization is utilizing its storage. During this Storage Usage Assessment, we gain an understanding of your environment and make recommendations for changes or upgrades. Then, we develop an ongoing management model that establishes our role and the health metrics on which to focus. Implementing a managed storage solution from Presilient will enable your business to cut costs, ensure your data, and simplify the complexities of networking your storage. You ll enjoy round-theclock monitoring and expert administration without adding head-count or new capital investments. Cut costs, ensure your data, and simplify the complexities of networking your storage with GridManage Disk.

6 Meet your needs and your budget while enabling continuous improvement with GridManage Server. gridmanage server With more than a decade of experience delivering managed services, we ve worked with a lot of servers and we know what makes them tick. Take advantage of our deep expertise and capacity to get better results, while affordably sharing our investment in state-of-the-art monitoring tools. Unlike most monitoring tools that often turn into shelfware, our GridManage Server lets you avoid cost and implementation risk by leveraging our expertise. 24/7 monitoring of server performance and availability from our IT Operations Center (ITOC) Virtual management capability Incident management and administration services Regular performance reporting and monthly reviews GridManage Server notifies you when something goes wrong or when patches must be applied. You ll enjoy the flexibility of dealing with these situations in-house or allowing us to take care of the details. Whether we re managing all of these tasks or just a portion, we will meet with you every month to discuss the health of your servers, review incidents, and make proactive recommendations. We built GridManage Server the way we d want to use a managed service through coverage, flexible sharing of responsibilities, and data-driven improvements. GridManage Server provides a number of services that can be flexibly configured to meet your needs and budget, while enabling continuous improvement

7 gridwatch messaging GridWatch Messaging offers compelling new resources for protecting and managing your electronic communications. We deliver a cost effective electronic communication archive that meets compliance, security, and ediscovery requirements. Improve IT efficiency and safeguard your business against internal and external coercion. GridWatch Messaging provides real-time alerts and increased visibility protecting your business from lawsuits and damaging activities. Achieve scalable and searchable electronic communications Scan and view attachment, quarantine policy-violating s, route flagged messages Protect against confidential information leaks Ensure proper use of company resources Protect against inappropriate content and attachments Archive presents the data in an easily searchable manner for e-discovery or audits Retain corporate knowledge and business intelligence Reduce the overall cost of data storage Scan and view attachment, quarantine policy-violating s, route flagged messages Automate review of all s for specific content. GridWatch Messaging provides an affordable means to monitor electronic communications and quickly respond to inquiries to mitigate business risk. Messages, social media posts and even attachments are instantly flagged when key word/phrase violations exist, for review by authorized personnel. When combined with our unlimited offsite messaging archive, messages are retained indefinitely and remain available for immediate discovery and/or a cost effective alternative for message storage and recovery. Gain IT efficiency and safeguard your business against internal and external coercion.

8 This certified team of managed backup experts takes control of your IT needs to provide you the freedom and resources necessary to focus on your business. Outsourcing Our customized outsourcing services address your specific needs for performance, cost, and reliability. We manage server, network, storage, and security solutions 24/7 to ensure your IT investments are optimized. Reduce your cost and risk of IT infrastructure operations by leveraging our toolset, people, and processes for continuous improvement. IT operations center (ITOC) Presilient s world class IT Operations Center (ITOC) provides a 24/7 management and monitoring service for your IT infrastructure including server, storage, and network administration, as well as backup and recovery processes. Using GridWorks, our proprietary service operations system our certified ITOC experts provide efficient and effective solutions to protect your company s most valuable assets. This team remotely monitors the status, performance, and operations of data protection systems, software, and processes to ensure full functionality. Daily management coupled with scalable and flexible fully managed data protection options results in reduced cost of ownership and better management of your data. Facility Fully redundant systems, telecom lines, and power backup ensure we ll always be there for you. Tools Proprietary GridWorks Service Operations Support (SOS) system and event correlation tools layered on top of monitoring, ticketing, and customer service systems enable fast results and in-depth data tracking. Processes ITIL-based processes based on millions of transactions and continuous improvement are always at your service when you use Presilient. People Experienced, certified agents and engineers work together 24/7 to watch your infrastructure so you can concentrate on your business. This certified team of managed backup experts takes control of your IT needs to provide you the freedom and resources necessary to focus on your business

9 gridworks service operations support (SOS) system Fully integrated Service Operations Support (SOS) system which facilitates remote delivery, monitoring, management and reporting of the services. GridWorks provides a secure portal through which you and your customers can; View real-time health and performance information View alerts, incidents and status updates Process administrative, engineering and support Service Requests Access standard service dashboards plus trend and summary reports This proprietary SOS platform helps us to quickly identify and correlate issues that standard backup packages don t, so we catch errors that would otherwise put your data at risk. We built GridManage Server the way we d want to use a managed service through coverage, flexible sharing of responsibilities, and data-driven improvements. GridManage Server provides a number of services that can be flexibly configured to meet your needs and budget, while enabling continuous improvement. Presilient s proprietary GridWorks Service Operations Support (SOS) system enables remote monitoring and management of IT systems and storage.

10 Presilient Worldwide is a provider of total IT managed backup services and solutions to enterprise companies and managed service providers throughout the world. For over a decade, Presilient has delivered professional services, hardware and software solutions, and outsourcing services all customized to help individual clients realize the full impact of their IT investments. We are the culture of IT, Contact Us Corporate and Operations Headquarters Airport Way Suite 250 Broomfield, CO Main line ITOC Support International 15 Old Bailey London EC4M 7EF United Kingdom 44 (0)

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