Implementing Managed Services in the Data Center and Cloud Space

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1 Implementing Managed Services in the Data Center and Cloud Space 1

2 Managed Hosting Offerings 2

3 Managed Network Services Diverse 10Gbps backbone between data centers meshed with Windstream s nationwide IP network Burstable access up to the physical port type 1 Mbps to 10 Gbps High availability configuration via HSRP Measured monthly and billed on either a 95 th percentile or total transfer billing model Customers responsible for throttling bandwidth All core infrastructure is fully redundant 3

4 Managed Network Equipment Fully managed network firewalls and switches provide customers with installation, configuration, on-going management and monitoring to support their network services inside a WHS Data Center. High Availability configurations with SLA s to assure customer availability Improved OPEX and TCO Trained and certified support team 24 X 7 X 365 availability Holistic view of hundreds of individual networks 4

5 Managed Load Balancing Network-appliance-based load balancing to provide high availability for customer server farms: Dedicated load balancing Dedicated F5 BigIP load balancer Shared load balancing More economical, less functionality Global load balancing Geographic and performance-based routing directs end-users to the closest or bestperforming data center available 5

6 Intrusion Detection Service Intrusion Detection Services provides intrusion detection, vulnerability management, and IT and PCI compliance automation to help protect networks from threats that bypass perimeter, desktop, and server defenses. Threat Manager Appliance PCI Certified Scanning On-demand scheduling for Internal and External scanning Comprehensive Compliance Reporting (PCI, GLBA, SOX and HIPAA) Monitoring Service 24X7 threat monitoring by security analysts with CISSP and GIAC certifications Threats are analyzed both locally as well as globally by reviewing threats across all Alert Logic security sensors across the globe Log Management Log data collection that is reviewed and securely archived to comply with regulations (PCI, GLBA, SOX and HIPAA) 6

7 Web Acceleration Services Web Acceleration Services speeds performance of dynamic, interactive Web applications without requiring additional infrastructure by employing techniques such as: Dynamic mapping Dynamic routing Compression Caching and pre-fetching Connection/TCP optimization Access control Content Distribution Network (CDN) solutions simplify delivery of content to a global audience, quickly and securely: Static or dynamic electronic files Multimedia content Large content libraries 7

8 Facilitating a move to the Cloud Utilizing WHS Managed Services can drastically improve a customer s experience when shifting to IaaS. Combining Managed services with IaaS can result in: Reduced OPEX Improved Security Increased SLAs Greater Flexibility Peace of Mind 8

9 Managed Backup Services Services Offered: Managed remote backup Data Domain replication management Managed server and cloud backup Tape transfer and off-sitting Features Experienced backup team providing pre-sales consultation and implementation across a range of backup platform choices 24x7 monitoring and troubleshooting of failed backup and tape jobs Backup as a service allowing OPEX cost structure without lock-in to capital purchases Benefits Eliminates time consuming process of selecting, deploying and managing backup platforms and tape archiving Allows easy growth in backup size and retention periods over time without requiring additional capex 9

10 OS Management Services Operating System (OS) Management Service includes the installation and ongoing monitoring and management of the Operating System for customer-owned servers or Hi-Touch Dedicated Servers Supported Operating Systems: Windows 2003 Windows 2008 Solaris 10 Linux CentOS 4/5 AIX 5.1, 6.1 and

11 Database Management Services Save time and money with database management services. Service includes: Supported OS: Oracle 10g, 10g RAC & 11g MS SQL Server 2005 & MS SQL Server 2008 (including R2) Monitoring Database availability monitoring System resource utilization monitoring Job failure notification Node Checking Port monitoring Service monitoring Event notifications Support for database recovery Patch/upgrade installations 11

12 Dedicated Servers WHS dedicated servers allow customers a cost effective option to the task of standing up new servers on their own: Reduced CAPEX Reduced maintenance costs Fully managed ICMP Ping Monitoring TCP Service Monitor Portal Access Alert/Customer Notifications Improved set up times Supported dedicated hardware: HP Dell Sun Cisco 12

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