BMC BladeLogic Client Automation Installation Guide

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1 BMC BladeLogic Client Automation Installation Guide Supporting BMC BladeLogic Client Automation January

2 Contacting BMC Software You can access the BMC Software website at From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX USA Outside United States and Canada Telephone or Telephone (01) Fax (01) Fax Copyright BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. AIX is the trademark or registered trademark of International Business Machines Corporation in the United States, other countries, or both. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc., under license from and with the permission of OGC. Linux is the registered trademark of Linus Torvalds. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. UNIX is the registered trademark of The Open Group in the US and other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation. Restricted rights legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section , DFARS , DFARS , DFARS , and DFARS , as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX , USA. Any contract notices should be sent to this address.

3 Customer support You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or . To expedite your inquiry, see Before contacting BMC. Support website You can obtain technical support from BMC 24 hours a day, 7 days a week at From this website, you can read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or download product documentation download products and maintenance report an issue or ask a question subscribe to receive proactive alerts when new product notices are released find worldwide BMC support center locations and contact information, including addresses, fax numbers, and telephone numbers Support by telephone or In the United States and Canada, if you need technical support and do not have access to the web, call or send an message to (In the subject line, enter SupID:<yourSupportContractID>, such as SupID:12345). Outside the United States and Canada, contact your local support center for assistance. Before contacting BMC Have the following information available so that Customer Support can begin working on your issue immediately: product information product name product version (release number) license number and password (trial or permanent) operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level sequence of events leading to the issue commands and options that you used messages received (and the time and date that you received them) product error messages messages from the operating system, such as file system full messages from related software 3

4 4 BMC BladeLogic Client Automation Installation Guide

5 Contents Part 1 Planning your installation 17 Chapter 1 BMC BladeLogic Client Automation infrastructure 19 BMC BladeLogic Client Automation components Console server Master distribution server (transmitter) Mirrors Repeaters Proxies Endpoints How the components fit together Chapter 2 Designing your BMC BladeLogic Client Automation environment 25 Determining the requirements for the infrastructure setup Identifying business objectives Adding infrastructure components to your architectural diagram Determining the infrastructure platforms and hardware Chapter 3 Performance considerations 35 Deciding whether to use repeaters, mirrors, or proxies Common capabilities of replication mechanisms Repeater strategy Mirror strategy Proxy strategy MESH-enabled tuner strategy Deployment scenarios Determining if your system can support the logging feature Issue 1: Determining the database insertion rate Issue 2: Determining the volume of log entries generated Issue 3: Controlling the queue size on the transmitter Issue 4: Controlling the size of the database table Part 2 Installation 47 Chapter 4 Installation overview 49 About the product architecture Contents 5

6 Installation terminology Overview of installation process Chapter 5 Before you install 53 System requirements Database requirements Database types Database disk space requirements Prerequisites for Oracle Prerequisites for Microsoft SQL Server Firewall considerations Restrictions for remote deployment on Windows XP Windows XP Firewall exceptions Ports for other firewalls Internet access User requirements Requirement for installing on Microsoft Windows computers Configuring DEP to recognize the installation program Installing the root certificate on Windows computers Microsoft Software Update Services considerations Requirements for UNIX X11 libraries AIX requirements HP-UX requirements Linux requirements Solaris requirements Chapter 6 How to install the basic components 67 Installation worksheets Downloading the installation files Installing the basic components on Windows Installing the master transmitter and tuner on Windows Installing the CMS console on Windows Installing the basic components on Linux Installing the master transmitter and tuner on Solaris or Linux Installing the CMS console on Linux Installing the basic components on HP-UX and AIX Creating a platform-specific installer to install the master transmitter Creating a profile for the master transmitter Creating an installer for the master transmitter Creating an installer deployment for the master transmitter Copying channels from the staging transmitter Installing the BMC BladeLogic Client Automation modules Logging in to the CMS console Using the Install Products workflow to install modules Using Channel Manager versus Infrastructure Administration to manage channels 91 Using Channel Manager to manage channels Using the Infrastructure Administration runchannel program BMC BladeLogic Client Automation Installation Guide

7 Part 3 Postinstallation activities 95 Chapter 7 Setting up Inventory Management 97 Inventory Management components Overview of Inventory Management setup process Installing the Inventory database schema modules and query libraries Installation options Available schema modules Installation order Database roles and users Using the Easy install option to install the Inventory database schema modules and query libraries Using the Custom install option to install the database schema modules and query libraries Verifying the availability of the Query Library queries Configuring the inventory and logging plug-ins Configuring user and group access to the console Chapter 8 Setting up the Infrastructure Status Monitor 113 Overview of the Infrastructure Status Monitor Installation guidelines for the Infrastructure Status Monitor schema Installing the Infrastructure Status Monitor database schema Chapter 9 Setting up Policy Management 117 Overview of Policy Management components Policy Manager Directory service schema Policy Service Policy Service plug-in Integration with a database Overview of the Policy Management installation process Prerequisites for installing Policy Management Preparing the directory service Prerequisites for Active Directory Prerequisites for Sun Java System Directory Server Prerequisites for ADAM / AD LDS Connecting to the directory service Installing the directory service schema Directory service schema options Setting up Active Directory Setting up Sun Java System Directory Server Configuring Policy Manager and the Policy Service plug-in What s next? Chapter 10 Setting up Patch Management 139 Overview of Patch Management components Contents 7

8 Patch Manager Patch Source channels Patch Service plug-in Patch Service Configuring the Patch Repository and installing the Patch Sources Configuring Patch Service Chapter 11 Setting up Security Compliance modules 149 Overview of the Security Compliance modules FDCC Reporting Security Policy Manager Configuring the FDCC Reporting module Specifying the transmitter for the FDCC Reporting channel Specifying a folder for saving benchmarks Enabling benchmark scanning on the endpoints Scheduling vulnerability scanning on the endpoints Configuring the Security Policy Manager module Configuring the master transmitter and notification properties Configuring the remediation repository for McAfee remediation content Chapter 12 Setting up Deployment Manager and Content Replicator 157 Overview of Deployment Manager components Deployment Manager Deployment Service and Content Replicator Deployment Manager extensions Command-line options Logging in to Deployment Manager Configuring Deployment Manager Setting the root directory Chapter 13 Creating profiles, installers, and running deployments 163 Overview of the setup and deployment components Profiles Installers Installer Deployments Creating profiles for various components Creating a profile for desktop endpoints Creating a profile from the Profiles tab Loading a profile Creating a profile for a mirror or repeater transmitter Creating a profile for a proxy Creating a profile for a Deployment Manager endpoint Creating installers Installer location Platform-specific installer templates CAR files Platform dependencies BMC BladeLogic Client Automation Installation Guide

9 Creating installer deployments Disabling UAC Installer installation path on targets Installer deployment timeout period Running and monitoring installer deployments Credentials for starting a deployment Monitoring a running deployment Stopping a deployment Determining if you have a successful deployment Troubleshooting failed deployments Failed deployment details Ports used by remote deployer Limitation of remote deployment on Microsoft Windows Server Remote deployment on UNIX Stub installer failures Understanding mrbapsexec errors for Windows Uninstalling tuners Part 4 Upgrade 195 Chapter 14 Integrating tuner installation with OS provisioning 197 Overview of the tuner integration with OS provisioning Tuner installers OS provisioning tools Policy group model Custom keywords Script inserts Identifying the OS provisioning method to use Image-based method Scripted installation method Overview steps for provisioning Prerequisites for provisioning machines Installed and configured the BMC BladeLogic Client Automation system Created profiles and installers Generating the script insert for provisioning machines Using the script insert HP Ignite-UX IBM Network Install Manager (NIM) Red Hat Linux Kickstart Solaris Jumpstart Unattended Windows 2000/XP/ Integrating with Policy Management Reboot behavior Chapter 15 Verifying that BMC BladeLogic Client Automation is set up correctly 211 Using Report Center to run a report Using Help Contents 9

10 What s next? Chapter 16 Preparing for the upgrade 215 Supported upgrade paths Overview of the upgrade process Creating a test environment Verifying that you can log in as a primary administrator Backing up workspaces and databases Preparing for the transmitter upgrades Preparing for database schema upgrade Disk space requirements Preparing for the Report Center upgrade Preparing for the Patch Management upgrade Verifying disk space Saving patch edits Printing repository and Patch Service configuration settings Changing the update schedules Archiving the channels Upgrading channels from an earlier release What s next? Chapter 17 Upgrading transmitters and proxies 233 Upgrade order Prerequisites Upgrading the master transmitter and its tuner Upgrading mirror transmitters Upgrading a few mirrors Upgrading many mirrors Upgrading repeater transmitters Upgrading a few repeaters Upgrading many repeaters Upgrading proxies Upgrading a few proxies Upgrading many proxies What s next? Chapter 18 Upgrading the CMS console 251 Upgrading the tuner on the console Upgrading the CMS console Upgrading Infrastructure Administration Upgrading Schema Manager module Upgrading the directory services schema Updating the Inventory database schema modules, query libraries, and custom objects Using the Easy update option to update the Inventory database schema modules and query libraries BMC BladeLogic Client Automation Installation Guide

11 Using the Custom update option to update the Inventory database schema modules and query libraries Adding custom objects Updating the Infrastructure Status Monitor schema Using the Easy update option to update the Infrastructure Status Monitor database schema Using the Custom update option to update the Infrastructure Status Monitor database schema What s next? Chapter 19 Upgrading Report Center 267 Overview of upgrading Report Center Updating Report Center and the Inventory and Logging plug-ins Chapter 20 Upgrading Policy Management 273 Overview of upgrading Policy Management Updating Policy Manager and the Policy Service plug-in Chapter 21 Installing or upgrading Patch Management 277 Overview of installing or upgrading Patch Management If you are installing Patch Management for the first time If you are upgrading Patch Management Before you install or update Patch Management Prerequisites for the Red Hat Enterprise Linux Patch Source channel Recommendations for machine roles Patch repository update times Installing Patch Management Installing the Patch Management channels Configuring the patch repository and installing the Patch Sources Configuring the Patch Service plug-in Deploying the Patch Service channel to endpoints Upgrading Patch Management Upgrading the Patch Source channels Rebuilding the patch repository Upgrading Patch Service Updating the endpoints to Patch Service Verifying that the upgrade is in place Verifying the success of the upgrade What s next? Chapter 22 Upgrading Deployment Manager 305 Compatibility with Application Packager and Content Replicator Upgrading Deployment Manager Chapter 23 Updating endpoints 311 Disk space requirements Contents 11

12 Enabling MESH in tuners Automatically upgrading the endpoints Manually upgrading endpoints Troubleshooting endpoint updates When to use debugging Before you turn on debugging Turning on debugging Using the debugging log messages Turning off debugging Part 5 Appendices 321 Appendix A Database tuning 323 SQL Server database tuning Oracle database tuning Setting recommended configuration parameter values Selecting an Oracle licensing model Appendix B Using a ghost image to deploy product modules 329 Preparing a machine to create a ghost image Using the Software Usage component and ghosting Appendix C Manual database schema installation and updates 333 Manually installing or reinstalling the database schema Schema patch level upgrade support Downloading the database schema scripts to install the schema modules Configuring Oracle Configuring Microsoft SQL Server Using scripts to update the Inventory database schema Update considerations for installation scripts Changes that are supported from the command line Updating the Inventory database schema using a single script Updating the Inventory database schema using multiple scripts Using a script to update the Infrastructure Status Monitor database schema Monitoring the progress of a schema update on Oracle Reporting database using SQL Server replication Replication configuration Appendix D Migrating to more recent versions of the database type 363 Migrating from Microsoft SQL Server Migrating from Oracle 9i to Oracle 10g Index BMC BladeLogic Client Automation Installation Guide

13 Figures Recommended system architecture for standard environments Network diagram example Round robin redirection strategy Basic strategy for using proxies Basic strategy for MESH-enabled tuners Reverse proxy outside a firewall Mirror at one of your customer sites Install Products workflow sp_change_users_login script prepare_for_import.sql script gather_status.sql script Figures 13

14 14 BMC BladeLogic Client Automation Installation Guide

15 Tables Hardware and software requirements Advantages and disadvantages to using repeaters Advantages and disadvantages to using mirrors Advantages and disadvantages to using proxies Advantages and disadvantages to using MESH-enabled tuners Profiles Ports on computers that host BMC BladeLogic Client Automation servers Installation prompts for master transmitter and console on Windows Recommended Custom Properties Inventory Management components Steps to install and set up Inventory Management Database roles and users Inventory database connection attributes Inventory database data and index files Other directory service schema options Profile types mrbapsexec error codes Disk space requirements for database upgrade Database file names Database file space requirements Disk space requirements for specific file names Preparation checklist Upgrade checklist for the master transmitter Upgrade checklist for mirrors using Tuner Administrator and Transmitter Administrator Upgrade checklist for repeaters using Tuner Administrator and Transmitter Administrator Upgrade checklist for proxies using Tuner Administrator and Proxy Administrator. 248 Checklist for a CMS console update Inventory schema module update options Upgrade checklist for Report Center and Inventory and Logging plug-ins Upgrade checklist for Policy Manager and Policy Service plug-in Summary of Patch Management installation Summary of Patch Management upgrade Recommendations for machine roles Channel installation checklist for Patch Management Upgrade checklist for Patch Management Upgrade checklist for Deployment Manager Upgrade checklist for endpoints Tables 15

16 Debug levels Recommended configuration values for Oracle parameters Recommendations for RAID disks with Oracle database files Database settings required to connect to the Inventory database Database settings required to connect to the Inventory database Schema scripts BMC BladeLogic Client Automation Installation Guide

17 Part 1 1Planning your installation Part This part presents the following chapters: Chapter 1 BMC BladeLogic Client Automation infrastructure Chapter 2 Designing your BMC BladeLogic Client Automation environment Chapter 3 Performance considerations Part 1 Planning your installation 17

18 18 BMC BladeLogic Client Automation Installation Guide

19 Chapter 1 BMC BladeLogic Client Automation 1 infrastructure This chapter describes the standard topology that BMC recommends for a typical enterprise, and defines the hardware and software components required for most installations. This chapter presents the following topics: BMC BladeLogic Client Automation components Console server Master distribution server (transmitter) Mirrors Repeaters Proxies Endpoints How the components fit together BMC BladeLogic Client Automation components The following definitions help you become familiar with the components of the BMC BladeLogic Client Automation infrastructure. Chapter 1 BMC BladeLogic Client Automation infrastructure 19

20 Console server Console server The machine on which you install the CMS console is the console server. Administrators use the CMS console to manage software changes, manage content changes, configure endpoints, and collect inventory information. The browser-based user interface enables you to access the BMC BladeLogic Client Automation infrastructure management tools, including Report Center and Policy Manager. You use the CMS console to configure most components. Master distribution server (transmitter) The master distribution server (also known as the master transmitter in a BMC BladeLogic Client Automation infrastructure) functions like a web server, except that instead of serving web pages, it serves applications and content that are packaged into channels. The channel format enables cross-platform support and byte-level updates to software and content. Because the transmitter hosts all the content and applications that you distribute to endpoints, it is the heart of your BMC BladeLogic Client Automation infrastructure. Mirrors Mirrors and repeaters are regular transmitters with some simple configuration changes that enable them to function in a new capacity. You can set up mirror transmitters to regularly auto-replicate all the content from the master transmitter (or master/mirror farm). Mirrors provide high availability and scalability. Repeaters Repeaters regularly auto-replicate some or all of the content from a master/mirror farm. You can set up a master to redirect client requests to a repeater transmitter. The client redirection enables clients to communicate with the nearest server, and it provides built-in fault tolerance. 20 BMC BladeLogic Client Automation Installation Guide

21 Proxies Proxies Proxies are a good choice in remote locations where endpoints do infrequent updates or do not require a majority of corporate channels (either initially or on an ongoing basis). You can also use a proxy in a remote location where hardware resources are limited. In this situation, you can host the proxy on a desktop-class machine to service up to 50 endpoints. Endpoints Endpoints refers to target desktops (and laptops) and servers. You place a BMC BladeLogic Client Automation agent (commonly known as a tuner) on every endpoint. The agent enables targeting, installation, and updates on the endpoints. The tuner s multi-endpoint sychronized host (MESH) capabilities enable you to reduce the number of dedicated servers required to maintain your BMC BladeLogic Client Automation infrastructure. When enabled, MESH allows a tuner on an endpoint to function as a transmitter (mirror or repeater) by allowing it to request content and provide that content to other MESH-enabled endpoints. MESH-enabled tuners can also replace proxies except when the proxy is used route network traffic around a firewall. Enabling the MESH functionality in endpoint tuners is a good choice in remote locations or other places where hardware resources are limited. The MESH functionality enables tuners to act as a local mirror or repeater for a group of endpoints. For more information on using and enabling MESH in tuners, see the BMC BladeLogic Client Automation CMS and Tuner Guide. How the components fit together The diagram in Figure 1 on page 22 shows the recommended architecture for deploying the BMC BladeLogic Client Automation environment. After you study the diagram and text that follows it, you can proceed to Chapter 2, Designing your BMC BladeLogic Client Automation environment, which helps you determine how to configure your BMC BladeLogic Client Automation environment. If your company requires a different setup, contact BMC Customer Support. BMC can help you to design a setup that is more suitable for your environment. Chapter 1 BMC BladeLogic Client Automation infrastructure 21

22 How the components fit together Figure 1 Recommended system architecture for standard environments Corporate Headquarters (New York) 9 8 Console Server 10 Directory Service Test/QA Transmitter Master 3 7 Mirror Load Balancer Mirror (off-site) Lima Hamburg San Jose Chicago Denver Atlanta ProxyProxyRepeater Repeater Repeater Repeater endpoints endpoints endpoints endpoints endpoints endpoints 22 BMC BladeLogic Client Automation Installation Guide

23 How the components fit together The numbers in this diagram correspond to the step numbers in the following description of the system architecture: 1 After testing and deploying channels (packaged applications and content), copy the channels from your distribution server (transmitter) in the testing lab to the master production transmitter. You copy channels from the test or QA lab to your production environment on an ongoing basis, usually weekly or monthly, or when new content is available. 2 Use the CMS console to publish the following plug-ins to the master transmitter: The Report Center publishes the Inventory and Logging plug-ins to the master transmitter. The plug-ins contain schedules for inventory scanning and log collection. You can also publish these plug-ins if you need to change a configuration setting, such as the schedule for an inventory scan or log collection from endpoints. The Policy Manager publishes the Policy Service plug-in to the master transmitter. 3 Channels (and their plug-ins) are then automatically replicated to the mirror transmitters (according to a schedule). In the diagram, two of the mirrors and the master transmitter are placed behind a load balancer. A third mirror, located at a different site for disaster recovery, can be promoted into use in the event of a master transmitter or data center failure. NOTE (Alternative) If you do not want to use a load balancer to provide fault tolerance, you can have only one master that replicates to repeaters and then have a mirror that is not part of the rotation. In this case, the mirror is not used by endpoints unless the master goes down. Then you quickly convert the mirror to a master by using Transmitter Administrator, a fairly simple operation. 4 At scheduled times, channels are replicated to the repeaters at branch offices. Channels are cached on proxies at remote sites (on an on-demand basis). Plug-ins are replicated to repeaters but not to proxies. In this scenario, the master and mirrors are placed behind a load balancer. The load balancer is identified by a single IP address. When repeaters connect to that IP address for replication, they are automatically routed to the master or one of the mirrors. Chapter 1 BMC BladeLogic Client Automation infrastructure 23

24 How the components fit together NOTE If you use Deployment Manager, you probably will not use repeaters because you want to control the distribution server that endpoints use for content installation and updates. 5 The endpoints download new channels and update current channels: If the endpoints use Policy Manager, the endpoints get the channels according to their policies. If the endpoints are part of a Deployment Manager system, the endpoints get their channels according to the job schedule set in Deployment Manager. 6 Inventory scan reports and log messages are sent back from the endpoints to the plug-ins on the repeaters. The repeaters then forward the data to the plug-ins on the master and mirrors. 7 The master and mirror plug-ins insert the data collected from endpoints into the database. 8 Report Center retrieves specified data from the database. You specify this data in one or more of the following ways: You create queries for hardware and software inventories, software usage (if you have the Software Usage component), policy compliance, and so on. You can create your own queries or use predefined queries from the Query Library. Your previously created queries are automatically run according to schedules, and the results are ed to the appropriate people. You build queries that return a group of machines, and you save these queries in special predefined folders. Other management tools, such as Deployment Manager, Transmitter Administrator, Tuner Administrator, use these queries so that you can manage multiple machines simultaneously. 9 Report Center runs scheduled queries to create collections in a directory service. The Policy Management module then targets these collections. 10 To authenticate users, the CMS console retrieves user information from the directory service. 11 The Policy Service plug-in resolves group membership and retrieves policies from your directory service. 24 BMC BladeLogic Client Automation Installation Guide

25 Chapter 2 Designing your BMC BladeLogic 2 Client Automation environment This chapter helps you determine if the recommended configuration works in your environment. If the plan requires modifications, you might need to contact BMC Customer Support and to arrange for assistance from BMC Professional Services. The following topics are provided: Determining the requirements for the infrastructure setup Identifying business objectives Adding infrastructure components to your architectural diagram Determining the infrastructure platforms and hardware Determining the requirements for the infrastructure setup To get started, you must identify your requirements to determine how to set up the BMC BladeLogic Client Automation infrastructure in your environment. This section helps you make those decisions. Identifying business objectives Writing down the basic business requirements for your BMC BladeLogic Client Automation infrastructure helps you determine the hardware and software requirements for your environment. For example, updating 100 GB of web content on 500 servers every day requires more hardware than updating a 100 MB custom application on 2000 desktops once a month. Chapter 2 Designing your BMC BladeLogic Client Automation environment 25

26 Adding infrastructure components to your architectural diagram Your business objectives can include one or more of the following objectives: Maintain accurate asset inventories of all hardware and software. Distribute OS patches to UNIX servers. Deploy and manage applications on remote desktops and laptops. These applications can consist of both custom applications and shrink-wrapped applications, such as Microsoft Office. Streamline the current software distribution process. Reduce support costs. Adding infrastructure components to your architectural diagram To create an architectural plan for your BMC BladeLogic Client Automation infrastructure, complete the following steps: 1. Estimate how many of each component you need, as described in Machine count and location requirements. 2. Consider some issues that can affect those original estimates, as described in Estimated service load on page 29 and Security requirements on page Ensure that your existing hardware and software meet the minimum system requirements, as described in Determining the infrastructure platforms and hardware on page 33. Machine count and location requirements Determine if the setup shown in Figure 1 works for your enterprise. That diagram shows a master transmitter, mirrors, and repeater distribution servers at regional and branch offices. The required number of distribution servers and proxies depends on the number of endpoints and the number of remote sites in your enterprise. 26 BMC BladeLogic Client Automation Installation Guide

27 Adding infrastructure components to your architectural diagram Therefore, create a system diagram similar to the one in Figure 1 that shows the following information: Corporate headquarters and the various regional and branch sites. Speed of the network connections between the sites. Location of the database and directory service. Sites that replicate the directory service. Number of endpoints located at each site. Figure 1 Network diagram example Corporate HQ Branch office A Database 256 Kbps Directory services 2000 desktops and laptops 100 server endpoints 40 desktops and laptops T1 line T1 line 256 kbps Regional office #1 Regional office #2 Branch office B Replicated directory services 500 desktops and laptops Replicated directory services 700 desktops and laptops 90 desktops and laptops Use the number of remote sites and the number of endpoints at each site to help you determine how many mirrors, repeaters, and proxies you need, as described in the following paragraphs. Requirements for the master/mirror farm The process shown in Figure 1 begins with the distribution servers (transmitters). To help you determine how many transmitters you need, use the following formula: Number of endpoints/7500=number of transmitters (with a minimum of 2) Chapter 2 Designing your BMC BladeLogic Client Automation environment 27

28 Adding infrastructure components to your architectural diagram NOTE You can reduce the need for mirror transmitters by enabling the MESH capability of tuners on endpoints. For more information on the tuner's MESH capabilities, see the BMC BladeLogic Client Automation CMS and Tuner Guide. NOTE This formula provides a rough estimate. You must also consider the update frequency and the size of the updates. With infrequent updates and small changes, a master transmitter might be able to handle 50,000 endpoints. If the total number of endpoints is under 5,000 and you do not have or do not want to use a load balancer, you can use one master and then use one mirror as a backup or hot spare transmitter. The mirror provides fault tolerance by maintaining workspace backups of the master and can quickly be promoted to master in the event that the master system failure. However, this strategy requires a manual DNS alias change when you promote the mirror to a master. Requirements for the console server Figure 1 shows only one console server, which hosts one Report Center. When users run queries, the reports can contain results from endpoints in one or more domains, depending on how the query is constructed. If your enterprise uses Active Directory and supports a multi-domain forest, and you want to restrict administrators in one domain from seeing queries that the administrators in another domain use, you can install multiple console servers (and Report Centers). The setup described in this guide assumes you have only one console server. If you want to use more than one, contact Customer Support for assistance. Requirements for a directory service You can also use access control lists, which allow Report Center to limit the endpoints that display in query results. You can set up access control lists for the groups (for example, countries, companies, divisions, or operating units) established in your directory service. If you plan your directory service implementation (or reimplementation) when you plan your implementation, consider organizing the endpoints in your directory service into the groups you need for access control lists. Requirements for repeaters For each remote site, plan to use one or two repeaters. Although a repeater has the same capacity as a master (and can handle 7,500 endpoints), for disaster recovery purposes, you should have a second repeater at a site. 28 BMC BladeLogic Client Automation Installation Guide

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