The company s primary alliances include the likes of IBM, HP, EMC, D-link, CISCO, Juniper, Microsoft, VMware, IBM software group, Symantec etc.

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1 Wizertech Informatics (P) Ltd A true IT Services Company AMC/FMS Work Profile 1 Wizertech Informatics P Ltd 1 st Floor, Plot Y5, Block EP, Sector V, Salt Lake City, Kolkata +t /04

2 Introduction Wizertech Informatic (P) Ltd. is a leading IT services and systems integration company. Proven experts in providing integration and implementation services for various IT needs with a vision to turn client issues and ideas into solution through systems integration and managed operations. Wizertech began its journey in the late-90s when the Indian IT industry was at its inflection stage. Since then it has grown by leaps and folds and had become synonymous with the IT industry in all over India. Offering wide range of solutions and services across various verticals in strategic IT consulting, Networking, Facility Management, Mission critical Cluster Servers and High end Storage It began its operation as one of the pioneering March resellers in India in 2000, since then has made a all over India as one of the largest vendors and support providers of IT solution and equipment, and then went on to become one of leading business partners for HP, IBM Cisco, EMC, Dlink etc., and IBM s leading service providers in the region with stronghold in the Eastern zone. Gradually it branched out to providing seamless integrated solution for the midrange IT market to help clients address the demands of their markets. The projects are preceded by in-depth analysis with experienced presales specialists to support clients in selecting and implementing the right systems for their needs. The results are solution tailored to encompass all opportunities and resources of the client organization that make the difference. The company s primary alliances include the likes of IBM, HP, EMC, D-link, CISCO, Juniper, Microsoft, VMware, IBM software group, Symantec etc. 2 The Wizertech Team comprises of IT Veterans and professionals with a wide variety of certification and industry experience with a proven track record of delivering enterprise level solution to clients both locally and nationally. The team works cohesively to develop hardware solutions and the integration of standard software and hardware from the first idea up to the productive implementation and maintenance leading to reduced application lifecycle, Expertise leveraging of technologies, increased flexibility of IT Infrastructure and Maximized business performance.

3 Helpdesk A competent and effective technical helpdesk or customer care helpline is as important in today's market environment as selling the product - whether it is for your customers or own employees. Wizertech acts as an extension of the client's team and provides end user support acting as a single point of contact for all service inquiries - allowing you and your teams to focus on core business functions. Wizertech Level 1 and Level 2 Helpdesk Services are available for clients as a cost-effective means to provide their end users technical support. Our Helpdesk services provide a single point of contact for the call logging, diagnostics, and resolution of hardware and software technical issues. Wizertech can complement an existing Helpdesk by scaling up or takeover the entire functions. Wizertech helpdesk assures best-in-class support by deploying dedicated, qualified, certified and trained agents 24/7 to resolve complex hardware and software issues. Our Helpdesk skills are demonstrated by our low abandonment rates, high first call resolution, low part per event, high accuracy of part prediction, quick response times and high closing rates. All our engineers are technically qualified with various accreditations. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives. Our experience and expertise in trouble shooting the most intricate problems for our customers have given us a pool of technically skilled manpower capable of rectifying the most complex of hardware and software problems. Our Helpdesk has experienced supervisors and operates under stringent quality standards to deliver services that consistently meet customer expectations. We have a 4 stage escalation process as described below. Level I: Helpdesk Level II: Asst. Manager Support Level II: GM Support Level IV: CEO Key Features 3 Key Activities Call receiving and call prioritization Monitoring and status tracking First line support. Escalation and referral to other organizations Coordinating second and third party support Deliverables Log call and assign ticket Assign severity level to call based on predefined criteria Track logged calls to resolution Escalate calls to the IT team of client organization. Escalate calls to third party vendors, if necessary.

4 Keeping customers informed of request status/progress Closing incidents and confirmation with the customer. Generate call reports Analyze call statistics and update Internal and client MIS Technical Solution Team and Certifications Our Technical Solutions Team (TST) provides implementation expertise for technology and specialized products. Their task is to recommend and ensure that customers receive the desired results from the solutions they invest in. TST functions as a part of the client team and helps install, manage and support their IT infrastructure solutions. TST comprises of engineers having an in depth knowledge along with hands on experience in deployment of various solutions. Drawing on its significant systems management and deployment expertise, the team advises on tailor made solutions as per the needs of your environment. It focuses on developing and implementing IT solutions that give your business a competitive advantage and helps it earn a significant return on investment. Areas of expertise include: Server Consolidation Storage Consolidation Information Security Collaboration and Groupware Network Design Enterprise Systems Management Enterprise Availability Management TST drives the entire implementation process. Project managers plan with diligence, which enables them to anticipate and respond to potential implementation challenges. They analyze your business environment and goals quickly and address the unique needs of each department, while remaining focused on your organization s strategic objectives. 4 Certification From IBM Intel & RISE servers IBM Lotus & Tivoli software s. VMWare. CISCO. IBM and EMC Storage. RHEL. Microsoft

5 EMC And Others Few Mission Critical Installations Calcutta University (TEQIP PROJECT): Blade Server & Highend work station Installation. Kolkata Municipal Corporation: Linux Cluster using IBM 4-way Server and Fiber Attached Storage Solution. Metaljunction Ltd.: Online Mail and Auction server in various (JV of TISCO and SAIL) Kalinga Institute of Technology: Blade Series Server of IBM Kalinga Institute of Technology: IBM laptop for Students (560 Nos.) XLRI Jamshedpur: IBM laptop for Students (150 Nos.) Peerless Hospital: Microsoft Cluster using IBM Rack Server and EMC Storage Ballygunge Science College: Linux gateway for the entire university with cluster TATA CUMMINS: IBM T-Series Laptop (45 Nos.) TATA STEEL AUTOMATION: IBM RISC Server (P630) IIT Kharagpur : IBM RISC Server (P520/P620) & High End IBM x-series Server. JIS colleges:- More then 500 HP desktop & Laptop 5