can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

Size: px
Start display at page:

Download "can you improve service quality and availability while optimizing operations on VCE Vblock Systems?"

Transcription

1 SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

2 You can. By visualizing, monitoring and analyzing transactions, applications and infrastructure with VCE-certified Vblock Ready Service Assurance solutions from CA Technologies. 2

3 executive summary Challenge IT and service operations are measured by their ability to deliver on committed service levels and support business expectations for the critical services customers depend on. But how does Operations ensure the infrastructure meets these commitments to their end users and revenue-generating customers? Most enterprises and service providers rely on silo-oriented tools, third-party applications and human instinct to help ensure the health of the underlying infrastructure and business applications, but could these tools and applications work better if they were consolidated into a single business service view? How does the silo management approach change when converged infrastructure is introduced to the environment? Opportunity Converged infrastructure and its underlying virtualized network and compute environment presents new opportunities for management and performance monitoring. Integrated real-time availability and performance monitoring is especially important for the management solution for a converged, virtualized environment since operations must instantly respond to problems, be more collaborative among its staff, and gain better understanding of the needs that are of greatest importance to the business. Where traditional management tools are proven silo monitors, integrated real-time tools provide a holistic look of the entire infrastructure. Benefits Service Assurance solutions from CA Technologies for Vblock Systems monitor components within the network, compute, virtualization, and business service layers. They discover and monitor components and applications running on Vblock Systems, providing a tightly coupled and integrated management environment for effectively managing a converged infrastructure. With integrated availability and performance management of Vblock Systems, IT can easily identify elements needing improvement and resolution, helping to ensure the health and availability of business services running on Vblock systems. 3

4 Section 1: Challenge Managing traditional data centers vs. converged infrastructures Whether an incident occurs in the traditional data center or in a converged infrastructure environment, technology operations is responsible is for remediating the issue as quickly as possible to minimize business impact. In the traditional data center, operations typically approaches problem resolution by manual notifications and by engaging suspected support departments before the actual troubleshooting process begins. In addition, operational teams test and check the suspected infrastructure components until a process of elimination reveals the root cause and the issue is finally resolved. This troubleshooting approach can be costly for IT since too much dedicated manpower and time resources must be diverted to restore failed services instead of focusing on new, strategic initiatives. The more complex the problem, the longer this process can take. Converged infrastructures, like Vblock systems, present new management opportunities for enterprise IT organizations and cloud service providers. Since the fundamental infrastructure components are selected and pretested to work together, much of the complexity and diversity inherent in the traditional data center is removed. Using Vblock Ready certified solutions from CA Technologies, IT and service operations teams can identify and diagnose application and performance issues using a single dashboard and integrated workflows. The end result can save time by involving fewer people and processes that would normally slow down service restoration. Hidden issues Service Assurance solutions from CA Technologies certified for Vblock Systems can help address hidden costs of data center operation. Customer watchdog Unfortunately, poor IT service monitoring and management often results in the customer or employees substituting for an IT problem alert system. Users might suspect their equipment is the problem, wasting valuable time checking or rebooting their systems, interrupting work until realizing it s not them. Service Assurance solutions from CA Technologies for Vblock Systems can predict in real-time areas of potential service degradation, allowing IT to proactively adjust as the situation requires. Cross-functional teams Rather than involving just the team that is responsible for repairing a particular issue, too often IT must engage different teams and go through conference room correlation for problem remediation, which wastes time for everyone, especially customers. Service Assurance solutions from CA Technologies for Vblock Systems isolate the root-cause of the issue, engaging the correct department to address and repair the problem. 4

5 Data center stagnation IT and service operations teams that have difficulties identifying areas of improvement within their infrastructure may find it difficult to keep pace with more efficient advancements in networking or physical operations. An operations group may forfeit past investments in older equipment and move to newer converged infrastructures, which can reduce operational costs and open up the possibility of lower costs from converged management too. Service Assurance solutions from CA Technologies certified for Vblock Systems provides the converged management visibility and control, which should give IT and service operations more confidence to rapidly deploy Vblock Systems. No baseline Baselining infrastructure utilization is an important way to provide the means to measure and prove savings and demonstrate ROI. Without a baseline, it is difficult to accurately justify hardware upgrades and replacements. Information collected from Service Assurance solutions from CA Technologies certified for Vblock Systems allows accurate capacity planning and execution of continuous improvements. Section 2: Opportunity Tightly-integrated assurance solutions Service Assurance solutions from CA Technologies for Vblock Systems can be used in a tightly integrated configuration or deployed over time for organizations that have limited capital expenses or prefer to roll out management solutions more gradually. CA Infrastructure Management is a foundational component of the Service Assurance solution for Vblock Systems. It incorporates availability and performance management functions by combining the CA Spectrum and CA ehealth technologies and includes an application integration module (AIM) to the Cisco UCS Manager for monitoring the Cisco networking and compute components within Vblock Systems (UCS AIM). An add-on module for CA Infrastructure Management, CA Virtual Assurance for Infrastructure Managers, interfaces with the VMware vcenter for monitoring the virtual machine components (vcenter AIM). CA Service Operations Insight is a next-generation solution for managing business services in traditional and cloud-connected environments. CA Service Operations Insight integrates and analyzes information from CA Technologies and third-party IT management tools to pinpoint, prioritize and resolve service problems across the technology supply chain to help minimize risks to the business. The solution includes integration with the EMC Ionix Unified Infrastructure Manager (UIM) interface for incorporating Vblock Systems as part of a service model. 5

6 Figure 1 Communications flow of Service Assurance from CA Technologies components integrating with Vblock Systems Business Service Management Service Operations Insight Common Integration Platform Catalyst Spectrum & ehealth Catalyst Connector Infrastructure and Performance Monitoring Spectrum ehealth Application Insight Modules (AIMs) vcenter AIM UCS AIM CA Catalyst UIM Connector Vblock Platform VMware vcenter Cisco UCS Vblock UIM CA Infrastructure Management CA Spectrum technology component The CA Spectrum technology is part of the CA Infrastructure Management solution. CA Spectrum provides auto-discovery of network devices and physical and virtual systems and builds a software representation of the topology for a centralized view of the Vblock Systems (figure 2). It provides fault detection, alarm notification, fault isolation and root cause analysis for the monitored environment. CA Spectrum version is supported on Red Hat Linux and Microsoft Windows Server CA Spectrum continuously discovers the granular Vblock Systems and virtual machines, leveraging information from Cisco UCS Manager and VMware vcenter, resulting in an accurate, real-time model of the environment. CA Spectrum integrates with VMware vcenter via the add-on vcenter AIM module (CA Virtual Assurance for Infrastructure Managers) and with Cisco UCS via an embedded Cisco USCAIM module to provide: Management capabilities of systems under VMware vcenter Server control Collection of availability and device statistics from Cisco UCS 6

7 Automated root cause analysis One of CA Spectrum s key features is automatically isolating faults determined by alarm and event correlation. All but the originating, root cause alert are suppressed so that operations can focus on actionable information. Figure 2 CA Spectrum isolates the problem s root cause and clearly displays the affected element in red. The impacts on the network, services and customers are directly displayed as well in gray. CA Infrastructure Management CA ehealth Technology Component CA ehealth (figure 3) collects and analyzes performance information for real time issue detection (figure 3) and predictive analysis (figure 4) to determine where service quality could be jeopardized. It combines historical and real-time metrics to generate a wide variety of out-of-the box reports, which are used for troubleshooting and service reporting. CA ehealth version 6.3 is supported on Red Hat Linux and Microsoft Windows Server bit editions only. CA ehealth integrates with VMware vcenter via the add-on vcenter AIM and with Cisco UCS via an embedded USC AIM module to: Collect performance, utilization and capacity data from the VMware vsphere environments through integration with vcenter servers running on Vblock Systems Collect device and statistical data from Cisco UCS Manager for the network and physical compute components of the Vblock platform 7

8 Figure 3 With predefined thresholds for each key performance indicator (KPI) based on best practices, the system s Time over Threshold technology lets you know when an IT resource has persistent performance problems, allowing you to avoid the transient spikes that don t need your attention. Figure 4 Deviation from Normal technology uses historical data to establish a baseline for what is normal behavior for your infrastructure within each monitoring window (hour of each day and day of week) and then assesses whether the current behavior deviates from that norm. 8

9 CA Service Operations Insight CA Service Operations Insight integrates with application and infrastructure domain management tools to build views of service status and to analyze and pinpoint service problems. CA Service Operations Insight can also integrate with other IT management tools to take automated actions for escalating and remediating service problems, mitigating service risks and improving service level performance. CA Service Operations Insight provides a variety of primary views of service delivery, including a dashboard showing status of all business services under management, an operational console showing the model of a service and an operational consoled showing all the events originating from the monitored environment (figure 5). Figure 5 CA Service Operations Insight includes Service Dashboard, Operations and Alert consoles, Mobile UI, and Reporting 9

10 CA Service Operations Insight integrates via the UIM interface to discover services hosted on the platform. CA SOI version 3.0 is supported on Microsoft Windows Server 2008 and requires access to an instance of Microsoft MS-SQL Server 2008 Standard or Enterprise Edition. CA Service Operations Insight helps highlight and isolate service issues using: Dynamic Business Service Modeling Creates and updates in real-time models of business services based on transaction discovery and mapping, policy-based relationship discovery, and real-time updates of imported infrastructure models. Service Analytics and Alerts Isolates service quality issues proactively before serious problems can occur. Service-Driven Automation Alerts can be configured to generate service desk tickets and related processes. Service Level Agreement (SLA) Performance Management Continuously monitors and compares service quality and availability to negotiated customer expectations, giving IT advanced notification of performance issues. Section 3: Benefits Focus on Virtualization Performance Monitoring Transform IT operations from reactive to proactive Addressing performance issues with key infrastructure elements before they potentially become a problem can t be accomplished with traditional management tools that alert after the fact. Reacting to issues in real-time requires real-time, integrated management tools to improve incident response time. Demonstrate IT business value to executives and stakeholders IT and service operations departments share a responsibility with the business in meeting its goals. With proper assurance tools, these groups can play a more vital role in the business. Service Assurance solutions from CA Technologies also make it easy to produce extensive historical and real-time reports for performance and capacity planning. Complete management workflow By completely integrating CA Service Operations Insight and CA Infrastructure Management (with its embedded CA Spectrum and CA ehealth technologies), businesses benefit from a complete fault and performance, business service-oriented management workflow. Monitored components will be synchronized automatically between the two CA Service Assurance solutions. The performance alerts generated from CA ehealth will be integrated into the CA Spectrum root cause analysis engine and the CA Service Operations Insight business service views. CA ehealth reports can be directly loaded from the CA Spectrum administrator interface. 10

11 Evolve to service-focused management Proactively identify, prioritize and resolve issue across IT service supply chain and help minimize risks to business Build and maintain a real-time, cross-domain, end-to-end view of services Analyze service health, quality, availability and risk Contextually launch domain managers for root-cause analysis Query and correlate cross-domain events into actionable alerts and queries Standardize and enforce escalation policies Section 4: The CA Technologies advantage The Service Assurance portfolio of solutions from CA Technologies allows for proactive monitoring for the availability and performance of Vblock Systems and the business services hosted on them. The CA Technologies approach to service assurance delivers improved ROI because it makes it easier to target underperforming areas of your Vblock Systems infrastructure. The CA Spectrum technology is well proven as a fault and availability manager, using CA Technologies patented root-cause and AutoDiscovery technology, infrastructure service modeling, and change-aware configuration management. The CA ehealth technology continually monitors your Vblock Systems, collecting performance and utilization data. After evaluating the results for threshold violations, the solution issues alerts in real-time to help you identify performance issues that impact business services, allowing proactive intervention before it impacts your customers. CA Service Operations Insight uniquely integrates application performance, infrastructure and other management tools to provide a comprehensive view of services based on end-to-end application performance and transaction visibility and a top-to-bottom understanding of the IT infrastructure. To keep your CA Technologies solutions operating at top performance, CA Support ca.com/support delivers superior technical and customer support worldwide, along with training and education through CA Education, ca.com/education. For updates on the latest CA Technologies Vblock-ready products and solutions, go to ca.com/vblock. 11

12 Section 5: About VCE VCE, formed by Cisco and EMC with investments from VMware and Intel, accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for our customers. VCE, through the Vblock system, delivers the industry s only fully integrated and fully virtualized cloud infrastructure system. VCE s prepackaged solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating and managing IT infrastructure. For more information, go to CA Technologies is an IT management software and solutions company with expertise across all IT environments from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems. For additional information, visit CA Technologies at ca.com. Copyright 2012 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CS2533_0612

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

CA Systems Performance for Infrastructure Managers

CA Systems Performance for Infrastructure Managers PRODUCT SHEET: CA Systems Performance for Infrastructure Managers agility made possible CA Systems Performance for Infrastructure Managers CA Systems Performance for Infrastructure Managers is an add-on

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

how can I improve performance of my customer service level agreements while reducing cost?

how can I improve performance of my customer service level agreements while reducing cost? SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product

More information

agility made possible

agility made possible SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center

More information

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms

More information

CA Spectrum r9.2.1. Overview. agility made possible

CA Spectrum r9.2.1. Overview. agility made possible PRODUCT SHEET: CA Spectrum CA Spectrum r9.2.1 agility made possible The Service Assurance solution from CA Technologies helps enterprises, government agencies, and service providers assure their business

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Network Performance Management Solutions Architecture

Network Performance Management Solutions Architecture Network Performance Management Solutions Architecture agility made possible Network Performance Management solutions from CA Technologies compliment your services to deliver easily implemented and maintained

More information

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost?

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? solution brief September 2012 How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? Converged Infrastructure Management

More information

CA NetQoS Unified Communications Monitor

CA NetQoS Unified Communications Monitor PRODUCT SHEET: CA NetQoS Unified Communications Monitor CA NetQoS Unified Communications Monitor agility made possible CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring

More information

agility made possible

agility made possible SOLUTION BRIEF Converged Infrastructure Management from CA Technologies how can I deliver innovative customer services across increasingly complex, converged infrastructure with less management effort

More information

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

CA Service Desk Manager

CA Service Desk Manager DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree

More information

are you managing your virtual and physical servers as part of your underlying infrastructure?

are you managing your virtual and physical servers as part of your underlying infrastructure? SOLUTION BRIEF CA Infrastructure Management are you managing your virtual and physical servers as part of your underlying infrastructure? agility made possible is the basis of a comprehensive solution

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

CA Workload Automation

CA Workload Automation PRODUCT SHEET: CA Workload Automation CA Workload Automation Improve the availability of critical IT workload processes and schedules enterprise-wide by leveraging real-time IT automation, embedded workflow,

More information

how do I tame IT complexity, align with business goals, and deliver a great end-user experience?

how do I tame IT complexity, align with business goals, and deliver a great end-user experience? SOLUTION BRIEF Service Assurance how do I tame IT complexity, align with business goals, and deliver a great end-user experience? agility made possible CA Service Assurance is a battle-tested, integrated

More information

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Emerging Trends Create New Business and Consumer Expectations It s no secret that the enterprise IT landscape

More information

Next-Generation Performance Testing with Service Virtualization and Application Performance Management

Next-Generation Performance Testing with Service Virtualization and Application Performance Management Next-Generation Performance Testing with Service Virtualization and Application Performance Management By Akshay Rao, Principal Consultant, CA Technologies Summary Current approaches for predicting with

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

CA NSM System Monitoring Option for OpenVMS r3.2

CA NSM System Monitoring Option for OpenVMS r3.2 PRODUCT SHEET CA NSM System Monitoring Option for OpenVMS CA NSM System Monitoring Option for OpenVMS r3.2 CA NSM System Monitoring Option for OpenVMS helps you to proactively discover, monitor and display

More information

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management?

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management? SOLUTION BRIEF BIG DATA MANAGEMENT How Can You Streamline Big Data Management? Today, organizations are capitalizing on the promises of big data analytics to innovate and solve problems faster. Big Data

More information

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to SOLUTION BRIEF: Grants Management for CA Clarity PPM March 2011 Can you manage the lifecycle of grants, reduce unwanted paperwork, and track the performance of awarded funds? you can Grants Management

More information

Service Assurance. service operations management. modeling IT services

Service Assurance. service operations management. modeling IT services Service Assurance service operations management modeling IT services what are we trying to achieve? MITIGATE RISK TO BUSINESS SERVICES TRANSFORM Improve operational efficiency Maintain SLAs Add new services

More information

managing private CA Technologies solutions

managing private CA Technologies solutions TECHNOLOGY BRIEF Managing Private Cloud Services with Cisco UCS and CA Solutions Technologies May Solutions 2010 May 2010 managing private cloud private services cloud with services Cisco with UCS and

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies

Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER SUCCESS STORY Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER PROFILE Industry: IT services Organisation: Logicalis Employees: 1,900 Revenue:

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS

MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS VCE Word Template Table of Contents www.vce.com MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS January 2012 VCE Authors: Changbin Gong: Lead Solution Architect Michael

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

what if you could increase your agility and improve your pace of IT innovation?

what if you could increase your agility and improve your pace of IT innovation? SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,

More information

IntelliNet Delivers APM Service with CA Nimsoft Monitor

IntelliNet Delivers APM Service with CA Nimsoft Monitor IntelliNet Delivers APM Service with CA Nimsoft Monitor 2 IntelliNet Delivers APM Service with CA Nimsoft Monitor ca.com Email communications are vital to the productivity, collaboration and safety of

More information

White Paper. Business Service Management Solution

White Paper. Business Service Management Solution White Paper Business Service Management Solution Eric Stinson, September 2005 Executive Summary With services and Service Level Agreements (SLAs) being direct sources of revenue (or penalties) for service

More information

The Future of Workload Automation in the Application Economy

The Future of Workload Automation in the Application Economy The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

IBM Tivoli Netcool Configuration Manager

IBM Tivoli Netcool Configuration Manager IBM Netcool Configuration Manager Improve organizational management and control of multivendor networks Highlights Automate time-consuming device configuration and change management tasks Effectively manage

More information

CA CMDB Connector for z/os version 2.0

CA CMDB Connector for z/os version 2.0 PRODUCT SHEET CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os is the final piece in the puzzle to create an enterprise CMDB, providing you the ability

More information

CA Configuration Automation

CA Configuration Automation PRODUCT SHEET: CA Configuration Automation CA Configuration Automation agility made possible CA Configuration Automation is designed to help reduce costs and improve IT efficiency by automating configuration

More information

Study Shows Businesses Experience Significant Operational and Business Benefits from VMware vrealize Operations

Study Shows Businesses Experience Significant Operational and Business Benefits from VMware vrealize Operations Study Shows Businesses Experience Significant Operational and Business Benefits from VMware vrealize Operations Reduced Cost of Infrastructure Management, Higher Application Availability, Visibility Across

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

Proactive Performance Management for Enterprise Databases

Proactive Performance Management for Enterprise Databases Proactive Performance Management for Enterprise Databases Abstract DBAs today need to do more than react to performance issues; they must be proactive in their database management activities. Proactive

More information

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT How can I ensure an exceptional end-user experience for business-critical applications and help reduce risk without over

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications? SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

Business Service Analytics

Business Service Analytics Business Service Analytics Modelovanie Služieb v CA Spectrum Service Assurance Roman Tuchyňa, CSA agenda Dôvody ku Service Assurance CA Service Assurance Riešenie Infrastructure Management Application

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

A Comprehensive Cloud Management Platform with Vblock Systems and Cisco Intelligent Automation for Cloud

A Comprehensive Cloud Management Platform with Vblock Systems and Cisco Intelligent Automation for Cloud WHITE PAPER A Comprehensive Cloud Management Platform with Vblock Systems and Cisco Intelligent Automation for Cloud Abstract Data center consolidation and virtualization have set the stage for cloud computing.

More information

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention ROI BUSINESS USE CASE FEBRUARY 2015 CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention 95% of our customers recognized and confirmed the skills problem in their

More information

DRIVING BUSINESS VALUE WITH VBLOCK INFRASTRUCTURE PLATFORMS

DRIVING BUSINESS VALUE WITH VBLOCK INFRASTRUCTURE PLATFORMS DRIVING BUSINESS VALUE WITH VBLOCK INFRASTRUCTURE PLATFORMS Private clouds, built on pervasive virtual infrastructures, are increasingly appealing to organizations looking to deliver IT resources to end

More information

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers WHITE PAPER August 2012 A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers Erik Hille Senior Principal Product Marketing Manager Table of Contents Executive Summary

More information

CA Workload Automation for SAP Software

CA Workload Automation for SAP Software CA Workload Automation for SAP Software 2 The Application Economy Spurs New SAP System Workload Challenges Business is being shaped more and more by what has become an application-based world. In this

More information

how can you shift from managing technology to driving new and innovative business services?

how can you shift from managing technology to driving new and innovative business services? SOLUTION BRIEF Portfolio Transformation: Make Smart Portfolio Decisions how can you shift from managing technology to driving new and innovative business services? agility made possible Service Portfolio

More information

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture WHITE PAPER June 2014 CA Nimsoft Monitor Delivering a Unified Monitoring Architecture 2 White Paper: CA Nimsoft Monitor: Delivering a Unified Monitoring Architecture ca.com Table of Contents Executive

More information

Cisco Unified Computing Remote Management Services

Cisco Unified Computing Remote Management Services Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

Big Data Without Big Headaches: Managing Your Big Data Infrastructure for Optimal Efficiency

Big Data Without Big Headaches: Managing Your Big Data Infrastructure for Optimal Efficiency Big Data Without Big Headaches: Managing Your Big Data Infrastructure for Optimal Efficiency The Growing Importance, and Growing Challenges, of Big Data Big Data is hot. Highly visible early adopters such

More information

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1

More information

Vblock Systems hybrid-cloud with Cisco Intercloud Fabric

Vblock Systems hybrid-cloud with Cisco Intercloud Fabric www.vce.com Vblock Systems hybrid-cloud with Cisco Intercloud Fabric Version 1.0 April 2015 THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." VCE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Service Level Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

VBLOCK SOLUTION FOR SAP APPLICATION SERVER ELASTICITY

VBLOCK SOLUTION FOR SAP APPLICATION SERVER ELASTICITY Vblock Solution for SAP Application Server Elasticity Table of Contents www.vce.com VBLOCK SOLUTION FOR SAP APPLICATION SERVER ELASTICITY Version 2.0 February 2013 1 Copyright 2013 VCE Company, LLC. All

More information

CA ehealth. Overview. Benefits. agility made possible

CA ehealth. Overview. Benefits. agility made possible PRODUCT SHEET: CA ehealth CA ehealth agility made possible CA ehealth helps you take corrective action before business processes are negatively impacted by collecting and analyzing key performance information

More information

CA Compliance Manager for z/os

CA Compliance Manager for z/os PRODUCT SHEET CA Compliance Manager for z/os CA Compliance Manager for z/os CA Compliance Manager for z/os (CA Compliance Manager) provides your organization with a single source for real-time, compliancerelated

More information

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia

More information

we can Automating service delivery for the dynamic data center of the future Brandon Whichard

we can Automating service delivery for the dynamic data center of the future Brandon Whichard Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the

More information

Zenoss for Cisco ACI: Application-Centric Operations

Zenoss for Cisco ACI: Application-Centric Operations Zenoss for Cisco ACI: Application-Centric Operations Introduction Zenoss is a systems management software company focused on the challenges of operating and helping ensure the delivery of large-scale IT

More information

New Revenue Opportunities for Service Providers IN. Public, Private or Hybrid Cloud Applications

New Revenue Opportunities for Service Providers IN. Public, Private or Hybrid Cloud Applications New Revenue Opportunities for Service Providers IN Public, Private or Hybrid Cloud Applications Next-Generation IT Monitoring provides a Business Intelligence Layer across Hybrid Environments Overview

More information

Integrated Infrastructure and Performance Management for Virtualized Environments

Integrated Infrastructure and Performance Management for Virtualized Environments WHITE PAPER: Integrated Infrastructure and Performance Management for Virtualized Environments Integrated Infrastructure and Performance Management for Virtualized Environments APRIL 2009 Table of Contents

More information

CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200

CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200 CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200 Version 1.0 March 2013 2013 VCE Company, LLC. All Rights Reserved. Copyright 2013 VCE Company, LLC. All Rights Reserved. VCE believes

More information

CA Scheduler Job Management r11

CA Scheduler Job Management r11 PRODUCT SHEET CA Scheduler Job Management CA Scheduler Job Management r11 CA Scheduler Job Management r11 (CA Scheduler JM), part of the Job Management solution from CA Technologies, is a premier z/oscentric

More information

CA Clarity Integration

CA Clarity Integration CA Clarity Integration Delivering Complete Cost, Resource and Change Visibility for IT Management CA has led the industry in providing integrated solutions. Enterprise IT Management (EITM) is CA s vision

More information

CA Server Automation. Overview. Benefits. agility made possible

CA Server Automation. Overview. Benefits. agility made possible PRODUCT SHEET: CA Server Automation CA Server Automation agility made possible CA Server Automation is an integrated data center management solution that automates provisioning, patching, and configuration

More information

Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk

Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Improve service availability, mean time to repair (MTTR), and cross-team communications while

More information

CA Clarity PPM for Professional Services Automation

CA Clarity PPM for Professional Services Automation PRODUCT BRIEF: CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION CA Clarity PPM for Professional Services Automation CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION (PSA) HELPS STREAMLINE THE PROFESSIONAL

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

CA Capacity Manager. Product overview. agility made possible

CA Capacity Manager. Product overview. agility made possible PRODUCT SHEET: CA Capacity Manager agility made possible CA Capacity Manager Business stakeholders demand application performance in support of their business goals. IT executives must deliver that service

More information

how can I improve customer experience by reducing the cost and complexity of and accelerating the path to dynamic service delivery?

how can I improve customer experience by reducing the cost and complexity of and accelerating the path to dynamic service delivery? SOLUTION BRIEF CA Workload Automation how can I improve customer experience by reducing the cost and complexity of managing crossenterprise workloads and accelerating the path to dynamic service delivery?

More information

VBLOCK SOLUTION FOR SAP: SIMPLIFIED PROVISIONING FOR OPERATIONAL EFFICIENCY

VBLOCK SOLUTION FOR SAP: SIMPLIFIED PROVISIONING FOR OPERATIONAL EFFICIENCY VBLOCK SOLUTION FOR SAP: SIMPLIFIED PROVISIONING FOR OPERATIONAL EFFICIENCY August 2011 2011 VCE Company, LLC. All rights reserved. 1 Table of Contents Introduction... 3 Purpose... 3 Audience... 3 Scope...

More information

Move beyond monitoring to holistic management of application performance

Move beyond monitoring to holistic management of application performance Move beyond monitoring to holistic management of application performance IBM SmartCloud Application Performance Management: Actionable insights to minimize issues Highlights Manage critical applications

More information

VCE PROFESSIONAL SERVICES PORTFOLIO OVERVIEW

VCE PROFESSIONAL SERVICES PORTFOLIO OVERVIEW vce.com VCE PROFESSIONAL SERVICES PORTFOLIO OVERVIEW Accelerate IT Transformation Today's fast-moving global economy requires an infrastructure with greater flexibility and agility than ever before. This

More information

Problem Management: A CA Service Management Process Map

Problem Management: A CA Service Management Process Map TECHNOLOGY BRIEF: PROBLEM MANAGEMENT Problem : A CA Service Process Map MARCH 2009 Randal Locke DIRECTOR, TECHNICAL SALES ITIL SERVICE MANAGER Table of Contents Executive Summary 1 SECTION 1: CHALLENGE

More information

Ativas enhances cloud services with CA Technologies solutions

Ativas enhances cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS

More information

White Paper. SAP NetWeaver Landscape Virtualization Management on VCE Vblock System 300 Family

White Paper. SAP NetWeaver Landscape Virtualization Management on VCE Vblock System 300 Family White Paper SAP NetWeaver Landscape Virtualization Management on VCE Vblock System 300 Family Table of Contents 2 Introduction 3 A Best-of-Breed Integrated Operations Architecture 3 SAP NetWeaver Landscape

More information

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views Kaseya Product Brief Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real time visibility into

More information

Published April 2010. Executive Summary

Published April 2010. Executive Summary Effective Incident, Problem, and Change Management Integrating People, Process, and Technology in the Datacenter Published April 2010 Executive Summary Information technology (IT) organizations today must

More information

CA Performance Center

CA Performance Center CA Performance Center Release Notes Release 2.3.3 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for

More information

IBM Tivoli Network Manager software

IBM Tivoli Network Manager software Perform real-time network discovery, topology visualization and root-cause analysis IBM Tivoli Network Manager software Highlights Help increase the availability and performance of critical business services

More information