Remote Managed Infrastructure Services

Transcription

1 INFORMATION INFRASTRUCTURE FORUM, ISTANBUL Remote Managed Infrastructure Services Cem Erdoğan, Servis Ürün Yöneticisi, IBM Türk 2009 IBM Corporation

2 Agenda Current industry situation Infrastructure services needs and challenges How IBM Server Managed Services-remote managed infrastructure services (RMIS) addresses your needs and challenges RMIS services and service packages Why IBM?

3 Today s fast-paced, global business climate presents unique IT challenges. Many organizations have heterogeneous, cobbled-together server environments because of Lack of time to architect and plan IT infrastructure growth Pressing business needs that result in quick implementation of IT solutions that are costly and inefficient.

4 Disparate server environments can often result in serious business challenges. Business challenges High costs Poor customer service Operational inefficiency Vulnerability to IT-related risk Slow time to market

5 IT Market Challenges Enterprise Market Mid-Market IT Organizational silos to support complex composite applications across IT domains Limited IT Resources compared to Enterprise customers IT Demand exceeding IT management capacity Multiple Vendor management Hiring and retaining of skilled IT personnel 24 x 7 x 365 consistent IT service availability and quality performance Focus IT on Business Priorities rather than IT operations

6 Managed services from multiple service providers often result in increased IT complexity. Today, turning to managed services for assistance Requires a number of different solution providers to attain a full suite of services. Leads to complexity as a result of the multiple contracts and relationships you need to manage. Enterprises want more of their services managed, but successful implementation requires too many providers Managed services can become a hassle, instead of a relief. 1 1 Brian Kotlyer, Can Pure-Play Managed Services Providers Compete in a Consolidated and Integrated World?, Yankee Group, February 2007

7 IBM Server Managed Services remote managed infrastructure offers scalable, configurable, cost-effective services to help manage your server environment. IBM provides, as single vendor for multiple managed services, pre-built, scalable, modular service packages designed to: Address your business needs for IT efficiency. Automate and provide simpler solutions. Speed implementation to support faster return on investment. Facilitate higher information infrastructure availability through monitoring, reporting and tools. Deliver competitive pricing.

8 IBM remote monitoring, management and reporting helps optimize your information infrastructure availability. Our remote managed infrastructure helps improve your overall system availability and information access because it: Provides monitoring and management tools that help to quickly identify and resolve any incidents and problems. Supports leading vendors high availability products to optimize your IT and information infrastructure. Offers backup and restore services leveraging major vendor technologies to facilitate recovery scenarios. Remote managed infrastructure services from IBM: Supported high-availability tools Vendor Hewlett Packard IBM Linux Microsoft Sun Product MC/ServiceGuard High Availability Cluster Multi-Processing (HACMP) Linux-High Availability (HA) or Red Hat Cluster Suite Cluster Services Sun Cluster or Veritas Cluster Server (VCS)

9 We deliver remote managed infrastructure service packages to help you to select and pay for just what you need. Bronze, silver and gold modular server packages Monitor Notify Manage Advanced Monitor Notify Manage Advanced Monitor Notify Manage Advanced Bronze We monitor your IT system and alert your team when any issues arise. Silver We monitor your IT system and provide the management services you need. Gold We monitor, manage, and provide advanced management, with detailed reporting, to provide a comprehensive view of your infrastructure

10 Bronze package helps you monitor your server environment to meet your targeted service levels. IBM performs selected tasks remotely to help you manage your server environment. Monitoring and notification tasks are designed to help you resolve problems quickly and maintain your infrastructure availability. Bronze services include: - Server* monitoring, selected event management and basic reporting - Incident, problem and change management - IBM Services Connection portal - Infrastructure support and connectivity. Bronze * Logical partition (LPAR), workload partition (WPAR), virtual machine, or server depending on whether virtualization is in use.

11 Bronze package optional monitoring services provide comprehensive server monitoring. IBM optional monitoring services* include: Storage monitoring Database monitoring Network device monitoring Middleware monitoring. Bronze * These options are monitoring in nature but can also be exploited for silver and gold packages.

12 Silver package manages your environment from operating system software-level maintenance to configuration management. server management includes: Operating system software-level maintenance File system management Security compliance, anti-virus and health checking Configuration management IBM Tivoli monitoring Base performance and capacity management. Silver

13 Silver package manages your environment and has options from backup and restore to database management. Your server infrastructure is supported at your site. al silver services include: Additional security management through vulnerability scanning Firewall management High availability Backup and restore management of your key data and file systems Batch management Network device management Database management Middleware management Storage management Simple manual controls. Silver

14 Gold package provides advanced management capabilities to present a comprehensive view of your server infrastructure. All silver-level services plus advanced management and reporting capabilities: Detailed reporting online reports in predefined formats Advanced performance and capacity management al advanced services Advanced database management Advanced firewall management Gold

15 All three IBM remote managed infrastructure service packages include core infrastructure services. Core infrastructure services include: Connectivity between IBM and your premises via a security-rich, segmented network Management of the support environment Encompasses the systems management environment as well as the network connection Provides profile-driven access for your support staff to get the tooling they need Bronze Silver IBM platform hardware monitoring Services delivered according to an established service level agreement. Gold

16 IBM Services Connection provides access to our centralized portal with reports on your performance measures. IBM Services Connection is included in our standard service to: Provide a centralized portal to report on how well IBM is delivering your services Inform users across your organization about system performance Act as a centralized place to access reports Enable access to log problems and changes.

17 IBM strives to meet your needs by providing the right mix of remote managed infrastructure features and options. Feature list 1. Infrastructure support and connectivity 2. IBM Services Connection portal and basic reporting 3. Incident/problem/change management 4. Server monitoring and selected event management 5. IP ping monitoring and monitoring customization 6. Customer VPN end-point gateway and management 7. Call center 8. Storage monitoring 9. Database monitoring 10. Middleware monitoring 11. Network device monitoring 12. Server management bundle 13. Firewall management (two levels - standard and select) 14. Storage management 15. Network device management 16. Database software service 17. Database management service (includes database software) 18. Middleware management 19. Simple manual controls 20. Backup and restore management 21. Batch management 22. High availability 23. Security scans 24. Advanced (detailed) reporting 25. Advanced performance and capacity management 26. Advanced database management 27. Advanced firewall management Bronze * * ** Silver ** ** Gold * Requires at least one silver image ** Requires at least one gold image

18 Remote managed infrastructure services is part of the larger managed services picture. IBM Managed Infrastructure Out Sourcing IT assets and process RMIS Client In house Out Tasking Client IT staffing IBM

19 Remote managed infrastructure services from IBM are designed to provide savings and significant business benefits. RMIS can deliver value you can measure. Improve operational efficiency with flexible, modular service packages and IT expertise Achieve technical compliance by leveraging our expertise and support Minimize IT-related risk with proactive scanning and health checks to help ensure security compliance Boost customer satisfaction with high performing and secure systems Provide monitoring that proactively detects infrastructure, service, business and security events, and escalates them for swift resolution Provide consistent, uninterrupted services by keeping the core systems running to improve system availability and access to information.

20 Our IBM global delivery model is designed to support your organization worldwide while driving innovation. IBM has vast global capabilities and reach: 423 data centers worldwide 329,373 IBM employees serving clients worldwide 174 countries in which IBM serves clients 165 languages spoken by IBM employees 71 customer service centers worldwide Global delivery centers help: Offer the right combination of specialized competency centers. Deliver the offshore, near-shore and local support resources to support your needs by leveraging our hybrid global resource delivery. Leverage the benefits of worldwide collaboration. Support your organization in your language. Accelerate speed to market, enhance quality, lower costs and minimize risk.

21 RMIS Managed Services Lifecycle TCO-ROI through Continuous Improvement across IBM Global Delivery RMIS

22 Remote managed infrastructure services from IBM, implemented in less than 60 days, delivers business value. Business challenge: A large biomedical lab needs to keep their servers on site to address their security requirements. Their small internal IT staff needs to quickly manage day-to-day operations to free up their time to focus on strategic IT initiatives to support growth. And they need to implement a globally scalable and standardized system management platform while eliminating the time constraints that prevent IT from getting their 10 Web servers up and running. Solution: Implement remote managed infrastructure services from IBM including 42 silver and 18 gold images for monitoring and management to provide enhanced online reporting. A competitively priced solution with call center, internal and external vulnerability scanning, advanced performance and capacity management, and premium database administration support. Why IBM: We offer a continuum of services, from out-tasking to selective outsourcing, with bronze, silver and gold options to quickly match your needs with our services. We have proven experience delivering flexible, scalable, global standards platforms to support your growth. Benefits: Staff has more time to focus on IT strategic initiatives to improve the lab s return on investment Servers up and running in less than 60 days Flexible, scalable, global standardized systems management platform to support expansion

23 Thank you for your time today. For more information: Please visit: IBM Server Managed Services remote managed infrastructure Contact: Cem Erdoğan