Welcome to Tech Data's Enterprise Service Center!

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Emil McGee
8 years ago
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1 Welcome to Tech Data's Enterprise Service Center! Resellers today are looking for ways to reduce their costs and maximize their resources. Leveraging Tech Data s services has become a successful strategy for saving time and money for many solution providers. Following are some examples: Increase your technicians billable hours and your sales reps time with customers Have a bid you need to configure? Simply call our Technical Services Team for RFP and Bid Support. You'll spend less time in the office doing configurations, so your staff can spend more time with the your customers. Reduce your costs on your next order Why tie up your time, space and resources ¾ or incur shipping expenses ¾ when integrating systems? Shipping product from multiple locations to your facility, receiving it, staging it for integration, and then shipping it to your customers is time-consuming and costly. Tech Data Integration will stage the product, build it, and ship it to your end user under your company s name. It s not all or nothing, either. Many resellers have Tech Data do the basic install, while they add only the final touches to their builds, reducing their costs significantly. Increase your sales and margins Did you know that you can resell IT training and education to your end users? Tech Data has more than 200 well-situated partnership locations. Expand service levels and customer reach TD OnCall on-site services allow you to service customers outside you area and expand your selling linecard. We provide national warranty and technical installations, 24/7 helpdesk services and incident-based support, as well. Whether you want to expand your business or just perform gap management in your service offerings, TD OnCall delivers. Build awareness and sales leads Through TD OnCall call center services, you can leverage the power of our professionally trained TeleSMART organization, which performs outbound telemarketing to lead lists on your behalf. We provide complete reporting and follow-up. The following service documents are designed to give you an overview of each of these business groups, but the best way to start reducing your costs and maximizing your resources is to call us today! Technical Services - Solutions support for your toughest Configurations and Bids Integration services No Assembly Required Tech Data Education - IT training and certification TDonCall - On-site and Call Center Services For additional information regarding Tech Data Enterprise, please call or visit tdenterprise.com.

Following are some examples: Increase your technicians billable hours and your sales reps time with customers Have a bid you need to configure?

2 Technical Services Your customers depend on you to propose the latest technologies. But with new products hitting the streets almost daily, how can you have all of the answers? Tech Data's Technical Services organization, holding more than 1,000 certifications, offers the highest level of customer support in the industry. They can increase your sales revenue by providing product recommendations and expert configuration support for customized enterprise systems and solutions. Tech Data's Technical Services Provides: Toll-free hotline for priority response from systems engineers and sales staff RFP pre-sale solutions design Needs evaluation and consultation Solutions Center access and testing Vendor-specific product support tools Pre-tested solutions case studies Training and education You'll benefit from the superior technical knowledge and practical experience of our highly trained enterprise systems engineers. Our systems engineers provide technically complete and accurate system configurations and the information, advice and tools needed to build comprehensive enterprise proposals. A sampling of industry-recognized certifications held by our services organization include: BlackBerry Certified Technical Associate Brocade Certified Fabric Professional Check Point Security Administrator (CCSA) Cisco CCDA, CCNA, CCDP and CCNP Citrix Certified Enterprise Administrator WatchGuard Certified Systems Professional Compaq Master ASE CompTIA A+, Network+, Server+, Security+, Inet+ & Linux+ HIPAA Certified Professional IBM E-Business Solutions Certified Engineer IBM Tivoli Storage Manager Certified Consultant IBM Certified Lotus Professional Microsoft Windows NT and 2000 MCSE SonicWALL Certified Security Administrator Symantec Security Specialist , option 2 tdenterprise@techdata.com

They can increase your sales revenue by providing product recommendations and expert configuration support for customized enterprise systems and solutions.

3 Integration Services Now more than ever, resellers are looking to streamline their supply chain model. Tech Data s Integration Services can assist in delivering customized solutions at a lower delivery cost. Service Offerings Hardware and software integration of commercial products Custom configurations for corporate and project sales Complete rack configuration and shipping Server-attached, NAS and SAN storage solutions Router, switch and firewall configurations IP addressing, port configuration, network protocols, VLAN and VPN setup Asset tagging, labeling, reporting and special packaging Support Supplement warehousing, order processing and technical integration costs with the support of an ISO9001:2000-certified center in Swedesboro, N.J. Supported by customer engineering groups; CEG@techdatacom Technical support organization with over 1,000 vendor-approved certifications Secured FTP and VPN access Customer satisfaction rate of 99.8% on orders shipped over the past 24 months Benefits Shorter lead times for purchase order to deployment Reduced infrastructure and freight costs Eliminated DOA and compatibility issues Gain scalability and flexibility by leveraging Tech Data s infrastructure For expert assistance with your integration project needs, turn to Tech Data's Integration Services. We've added key products and solutions to meet your complete storage and LAN solution requirements, as well as your desktop, notebook and server needs. Contact your configuration product representative today at , ext

Service Offerings Hardware and software integration of commercial products Custom configurations for corporate and project sales Complete rack configuration and shipping Server-attached, NAS and SAN

4 TD Education - Superior IT Training In today s economy, you are challenged to run ahead of the competition and increase productivity without adding resources. Vendor-authorized training expands your capabilities, improves performance and maintains your daily activity levels. Breadth of Curricula We offer a full line of vendor-authorized training and certification classes, sales and business development courses, seminars and specialized training on strategic technologies. Formats include in-class instruction as well as the convenience of self-study, book, computer, web and video-based training programs. We supply you with the tools you need to dramatically improve your company s performance and gain a competitive edge. Convenient, Flexible Locations Convenience and flexibility are critical when attending training. We access more than 120 convenient locations across the United States and offer on-site training to suit your needs. Several dedicated training facilities are equipped with Prometric testing services. Experience and Quality Instructors are cross-trained and experienced in multiple platforms and operating systems, offering an approach that s concrete, specific and designed for immediate results. In fact, our instructors hold more than 100 certifications and are qualified to teach more than 275 different classes. Contact Us! Learn how IT Training can work for you! Call today! Website:

Breadth of Curricula We offer a full line of vendor-authorized training and certification classes, sales and business development courses, seminars and specialized training on strategic technologies.

5 Expand your services with TD OnCall There s no doubt about it. Even in a soft economy, customers need support services. You re already managing your operating expenses at the most efficient levels possible. How will you handle an increase in demand, both now and in the immediate future? Support services for hardware and software are expected to comprise at least 20 percent of an IT market anticipated to reach $423 billion by (Worldwide IT Services Market Forecast, ; Market Statistics, January, Gartner, Inc.) TD OnCall, Tech Data's on-site and call center services, provides the infrastructure you need to be competitive - without increasing your cost of doing business. On-site services Installation and rollout services Extended service contracts Post-warranty maintenance contracts Professional labor services Custom solutions Call center services Administrative and sales support Business development support Reseller and end-user technical support Custom call center programs Expand Your Service Area Nationwide on-site service programs are supplied by industry-leading service provides who specialize in quality solutions in multi-vendor environments. Expand Your Call Center TD OnCall provides access to a full suite of call center service programs designed to help resellers reach new customers, streamline business processes and increase technical support capabilities. Outsource you call center and on-site support solutions through TD OnCall and stay focused on what you love selling! , ext tdoncall@techdata.com

Support services for hardware and software are expected to comprise at least 20 percent of an IT market anticipated to reach $423 billion by 2005.

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number