Delivering technology-based solutions is The TechSolve Difference. Welcome to TechSolve. Our people. Our distinctive advantages. Our flexibility.

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1 Welcome to TechSolve Our people. TechSolve brings years of experience to help our customers strategically manage their technology. We believe in listening to our customers and architecting a process around their technology. The result is a complete solution of valueadded services, tailored to meet all of our customers requirements. TechSolve was founded in 1992, operating as a network integrator to schools and government agencies. Now, TechSolve has become a leader in the industry by providing a wide array of managed service solutions in technology to corporate America, as well as the public sector. Our flexibility. TechSolve provides professional valueadded solutions. Our customizable managed services are designed to transition and streamline the complex process of IT management. We leverage the technology, process, and logistics of each customer s needs. We utilize our extensive background of customer success to ensure a seamless integration of new technology. customers, smarter, faster, better. TechSolve s design, deployment and support provides our customers with every possible incentive for their technological success. Our distinctive advantages. Why TechSolve for Managed Services? We perfect the art of built-to-order services: customizable, flexible and cost-effective to streamline every stage of the service process, from design to support. Our "core management" team is complete with seasoned professionals. This collective expertise includes complex solution architecture and design, new business development, technical project management, systems integration, product design, technology development, logistics, customer support, software development, and product delivery. Combined we represent over 100 years of powerful information technology experience. TechSolve maintains best-in-class training programs and qualification through our proprietary job specific Qualifier tool to provide its deployment team members with the industry certifications and qualifications that are crucial to ensuring the best end-user experience. Our goal. TechSolve is committed to revolutionizing our industry with customer servicedriven managed technology services. How? Our focus and dedication provides the highest quality results to bring technology to our

2 Professional Services Professional Services TechSolve is a proven managed services provider designing, deploying, and supporting optimal technology solutions for our partners and customers. We specialize in customized large-scale technology deployments, project management, wireless network installations, and asset management. TechSolve leverages decades of experience and expertise to analyze and solve your company s needs. We believe in transitioning our customers technology with an automated and seamless process -- from designing and deploying to reporting and supporting. The result is a solution that is efficient, professionally managed, and costeffective TechSolve understands management of technology from "cradle to grave" by being your one- stopshopping, singlesource solutions provider for the management of technology solutions. TechSolve s flexibility and experience integrates both incumbent vendors and existing customer methodologies and systems that are both informational and logistical. Our Professional Services solutions offer customers a complete technology lifecycle management package. We can customize a solution and entirely manage the process for you. The TechSolve Difference is the key to providing technology-based solutions that work for you. Technology-based Solutions. TechSolve is an innovative leader in developing Lifecycle Management Service Solutions. Many companies depend on TechSolve s services and the people who stand behind them. Installations, De-installations, Moves, Adds, Changes, Upgrades and Conversions For every project size, we are your team. Single and multi-site on-site installations Low-cost high performance installation Rapid response service provider Asset Management Our web-based asset management and tracking tool provides exactly what you need: Asset tracking Software and license tracking Change management Configuration Management Hardware and Software inventory / audit Warranty Management Risk Management Web-based reporting Site Surveys, Consulting and Installation These are conducted to help identify location-specific requirements for implementing a wireless infrastructure. Wireless Consulting Services We offer a consultating service that provides you with a site survey that blueprints for your site the exact implementation of the wireless solution we ve developed. On-Site Installation Services With a jointly developed plan in place, we will install all of your new technology. Project Management TechSolve is proud to offer Project Management (PM) services to its customers. Our PM Group has the experience and expertise to manage complex rollout projects across the nation. Based on the customer s overall requirements, our Project Managers supervise crossfunctional project teams: to plan, implement and manage customer-focused programs using consistent and proven "best practice" methodologies. Project Managers ensure compliance to mutually agreed upon project parameters and schedules, and provide the planning, scheduling, and management of all assigned resources. In addition, Project Managers can help customers determine their own requirements and scope of the proposed project.

3 The TechSolve Difference Expertise, customer service, and reliability is what sets us apart. That s why our clients turned to TechSolve with their managed services needs. Expertise Our "core management" team is complete with seasoned professionals. This collective expertise includes complex solution architecture and design, new business development, technical project management, systems integration, product design, technology development, logistics, customer support, software development, and product delivery. Combined we represent over 100 years of powerful information technology experience. TechSolve maintains best-in-class training programs and qualification through our proprietary job specific Qualifier to provide its deployment team members with the industry certifications and qualifications that are crucial to ensuring the best end-user experience. Our programs include: A+, Dell Certified Systems Expert DCSE, Dell Premier Access, Microsoft Product Specialist - Windows 2000, Microsoft Product Specialist - Windows 98, Certified Netware Administrator CAN, Certified Netware Engineer CNE, Microsoft Certified Systems Engineer MCSE, Cisco Certified Network Administrator CCNA, and Cisco Certified Internet Work Expert CCIE and others. Customer Service TechSolve's commitment to the customer experienceis our main focus.. Our track record speaks for itself. Techsolve consistently maintains a 95% or higher customer satisfaction rating: Return trips to correct installs Return trips following "fixes" Project delays Reliability When reputations and customer relations are at stake, TechSolve knows how to respond. Below are two case studies that exemplify our reliability. Case Study #1 Customer: A major market West Coast public sector entity Problem: Critical, short-term installations required; major global service vendor refused to respond in timeframe required TechSolve Solution: Team assembled and deployed a complex system over a holiday weekend Result: Customer elated and overwhelmed it was within the specified budget and timeframe Case Study #2 Customer: Central U.S. public sector entity Problem: Faulty initial installations by another national installation services vendor TechSolve Solution: Swift and immediate problem resolution Result: Partner's reputation with customer restored to favorable status Contact us to schedule a meeting to discuss your company s specific needs. From innovative ideas to comprehensive information technology solutions, we re your experienced team to deliver results.

4 Services Access & Convenience Wireless technology is one of the most innovative advancements in the industry. It is flexible and scales easily to meet a myriad of requirements anytime, anywhere. TechSolve is committed to remaining focused on the future advancements that affect our customers. Our wireless service solutions offer a way for our customers to become one with the future of technology. Wireless Consulting Services Once TechSolve has created an assessment of our customer's needs, we can consult with the customer and assist in the transition to the wireless solution developed specifically for its needs. This consultation minimizes the turnaround time to create the new wireless environment, therefore making the best use of your employees time during implementation. On-Site Installation Services with a wireless infrastructure plan in place TechSolve can assist with the installation and deployment of the customer's hardware. We offer the highest quality control, and inspect all of the customer's components for quality before they are integrated into the wireless network. Once all of the components are tested and installed, TechSolve conducts a final test of all equipment for proper configuration and operation. It is TechSolve s commitment to fulfill the needs of our customers and execute value-added solutions that integrate with their technology assets. Wireless Access Point

5 Advanced Technology Services Maximizing Our Technology Experience as The Industry Leader Technical Services from simple server installations to complex data center design and execution coupled with a competitive price point assists our customer in understanding the TechSolve difference. Our plan is simple quality is built upon simple business processes: accurate "preengagement" analysis, focused statements of work, certification process for all engineers based upon the statement of work, and highly professional job execution. TechSolve is the conductor that continually drives the technology services industry to perform at a higher level of peak performance. Our Industry Leadership at Work... One of our "competitive" advantages is the application of technology to complete our services with excellence, accuracy and global scalability. Through the utilization of technology we can offer the customer more service for less, which simply stated, saves you money, anywhere, anytime. Our Technology A TechSolve; developed management system that provides tools for our Advanced Technology Services customer. TechSolve provides services that integrate computer, communications, and network technologies into user environments. We enable this through the use of a worldclass, web-based software tool, TechTrak, that allows TechSolve to manage all steps of its value chain from lead generation through customer billing. TechSolve s technical process is based on the Altiris tool suite that supports the management of computers over their entire life cycle. TechSolve s integration of these tools enables our customers to manage their assets and projects with ease. Best of all, by utilizing this proprietary technology, coupled with our personalized serive, customers can effectively lower their total cost of ownership. Best of all, by utilizing this high-quality asset software, coupled with our personalized service, customers can effectively lower their total cost of ownership.

6 Installation Services Installations, De-installations, Moves, Adds, Changes, Upgrades and Conversions In today s fast-paced world, businesses need to move at the speed of technology when utilizing the latest tools that improve their operations and profitability. Profitability starts with the right combination of hardware, software and installation services, while keeping quality and cost on target. Whatever your specific need, TechSolve can develop a customized solution for your company. Single and multi-site installations Low-cost, high-performance installation solutions and services Rapid response service provider All installation services separate us from the industry, offering: large-scale, multi-site, global deployment of PCs. Whatever the installation, we deliver a customized, planned and managed solution that takes care of all aspects of the project. The TechSolve installation process provides years of experience in national, multivendor projects by our team of experts. These experts are trained in all of the standard platforms: Microsoft, Lucent Networking Equipment, UNIX, Cisco and many other equipment and software solutions. Most importantly, our design process leaves nothing to guesswork. We work with a proven installation methodology that focuses on a reduction of time, resources and staff resource utilization. Project Management Another key component of TechSolve's professional services is our Project Management (PM) services. The TechSolve PM Group is capable of managing complex rollout projects of any size or scope. Based on the customer s overall requirements, our Project Managers supervises crossfunctional project teams to plan, implement and manage customer-focused programs using consistent and proven "best practice" project management methodologies. Project Managers ensure compliance to mutually agreed upon project parameters and schedules, and provide the planning, scheduling, and management of all assigned resources. In addition, Project Managers can help customers determine their own requirements and scope of the proposed project. We perfect the art of built-to-order services: customizable, flexible and costeffective to streamline every stage of the service process, from design to support. Whatever the timeframe, need or desired end-result; we can design, schedule, control, deploy, and support any-size project to meet every performance objective -- while maintaining total costeffectiveness every step of the way.

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