o Monitoring Business Critical Applications with VMware vcenter Operations Manager

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1 Mnitring Business Critical Applicatins with VMware vcenter Operatins Manager

2 Mnitring Business Critical Applicatins with This prduct is prtected by U.S. and internatinal cpyright and intellectual prperty laws. This prduct is cvered by ne r mre patents listed at VMware is a registered trademark r trademark f VMware, Inc. in the United States and/r ther jurisdictins. All ther marks and names mentined herein may be trademarks f their respective cmpanies. VMware, Inc Hillview Ave Pal Alt, CA Page 2 f 92

3 Cntents Mnitring Business Critical Applicatins with 1. Intrductin Purpse Target Audience Overview vcenter Operatins Manager vfabric Hyperic Determine Mnitring Strategy Lab Envirnment Overview vcenter Operatins Manager Setup vfabric Hyperic Setup System Center Operatins Manager Setup Resurces and Overview f Installed Adapters Review Metrics Dashbard BCA Dashbard Overview Exchange Overview f vfabric Hyperic Agent fr Exchange Enabling vfabric Hyperic Metrics fr Exchange Exchange Applicatin Cntainer Define Exchange Super Metrics Exchange Custm Dashbards SQL Server Overview f SQL Server Metrics vfabric Hyperic SQL Server Plug-In Create SQL Server Dashbard Oracle Database Overview f Oracle Enterprise Manager Adapter Oracle Database Server Metrics Validating OEM Adapter Creating Oracle Database Dashbard SAP SAP Cmputer Center Management System Cnnecting t SAP Page 3 f 92

4 Mnitring Business Critical Applicatins with 8.3 SAP Applicatin Cntainer Determine Key Metrics and Mnitring Requirements fr SAP Create SAP Dashbard Summary References Acknwledgements Appendix A: SQL Lader Adapter Cnfiguratin Install SQL Lader Adapter Create Database Query File and Prperties File Create Credential and Adapter Instance View Metrics in Custm UI Appendix B: Define SAP KPIs and Super Metrics Create CPU Utilizatin KPIs fr Database, Central Services, and Applicatin Server Cnfigure Strage Latency Alert Create Dialg Respnse Time KPI Create a Super Metric fr Ttal SAP Users Page 4 f 92

5 List f Figures Mnitring Business Critical Applicatins with Figure 1. vcenter Operatins Manager High Level Architecture... 9 Figure 2. Example Mnitring Strategy Figure 3. Lab Envirnment Figure 4. vfabric Hyperic Discvered Resurces Figure 5. Resurces Based n SQL Lader, OEM and SAP Adapters Figure 6. Resurces Based n SCOM Adapter Figure 7. Resurces Based n vfabric Hyperic Adapter Figure 8. Dashbard Editr Figure 9. Dashbard Review Metrics Example Figure 10. Exchange 2010 Lab Envirnment Figure 11. vfabric Hyperic Overview f BCA-EXCH Figure 12. BCA-EXCH04 Detailed View f Exchange 2010 Data Figure 13. Default Enabled Exchange 2010 Metrics Figure 14. Expanded List f Exchange 2010 Metrics Figure 15. Enabling Additinal Metrics Figure 16. Exchange Applicatin Cntainer Figure 17. Create Exchange Super Metric Figure 18. Exchange Dashbard Editing Page Figure 19. Exchange Overview Dashbard Figure 20. Metric Graph Rlling View f Exchange Memry Utilizatin Figure 21. Exchange Details Dashbard Figure 22. Exchange Details Dashbard Widget Interactins Figure 23. Health Tree Selectin t Ppulate Resurce Selectr Figure 24. vfabric Hyperic Resurce Displays Available Metrics Figure 25. vfabric Hyperic Metrics Ppulating the Metric Graph Figure 26. SCOM Resurce Displays Available Metrics Figure 27. SCOM Metrics Ppulating the Metric Graph Figure 28. vfabric Hyperic Adapter fr SQL Server Metrics Figure 29. vfabric Hyperic SQL Server Virtual Machine Details Figure 30 SQL Server Cunters Selected fr Mnitring Figure 31. Final SQL Server Dashbard Under Nrmal Lad Figure 32. SQL Server Dashbard Under Abnrmal Lad Figure 33. Oracle Lab Envirnment Figure 34. Oracle Enterprise Manager All Metrics Figure 35. Final Oracle Database Dashbard Example Page 5 f 92

6 Mnitring Business Critical Applicatins with Figure 36. SAP Lab Setup Figure 37. Screensht f SAP CCMS Figure 38. SAP Adapter Cnnectivity Figure 39. SAP Applicatin Cntainer Overview Figure 40. SAP Database Tier Health tree Figure 41. Verify Ttal Users Super Metric is Wrking Figure 42. SAP Dashbard Cnfigure Metric Graph Widget Figure 43. SAP Dashbard Cnfigure Generic Screbard Widget Figure 44. SAP Dashbard with Baseline Wrklad Figure 45 SAP Dashbard with "Abnrmal" Wrklad List f Tables Table 1. vcenter Operatins Manager Adapters fr Business Critical Applicatins Table 2. List f Virtual Machines and Applicatins Table 3. Adapter Resurce Kinds Table 4. Sample Cunters Available Thrugh Exchange Plug-In fr vfabric Hyperic Table 5. Sme SQL Server Cunters (Partial List) Table 6 Sme OEM Adapter Database Server Cunters (partial list) Table 7. Sme Useful SAP Cunters (frm CCMS Adapter) Page 6 f 92

7 1. Intrductin Mnitring Business Critical Applicatins with This dcument describes hw t use VMware vcenter Operatins Manager t mnitr the perfrmance f SAP, Micrsft Exchange, Micrsft SQL Server databases, and Oracle databases in a VMware virtual envirnment. VMware categrizes these sftware prducts as business critical applicatins (BCAs). SAP and Exchange are direct applicatins, whereas SQL Server and Oracle databases are cmmnly used as backend persistent data strage fr packaged and custm business critical applicatins. vcenter Operatins Manager prvides a unified view int the health, risk, and efficiency f the virtual infrastructure and the health f applicatins t help imprve quality f service and prvide early detectin f perfrmance, capacity, and cnfiguratin issues. Visibility int business critical applicatins is pssible using ff-the-shelf adapters fr SAP, Exchange, SQL Server, Oracle, and VMware vfabric Hyperic. vfabric Hyperic is an agent-based perfrmance management slutin that can extract cunters frm the guest perating system and applicatins r databases. This dcument fcuses n these adapters and shws hw they can be used t extract and mnitr applicatin perfrmance cunters and metrics that are relevant fr SAP, Exchange, Oracle, r SQL Server database administratrs. While many ther applicatins and sftware prducts fall within the business critical applicatins classificatin (many f which can als be mnitred with vcenter Operatins Manager and vfabric Hyperic), the scpe f this dcument is based n the sftware prducts described in this sectin. 1.1 Purpse In physical envirnments, applicatin administratrs (defined in this dcument as SAP, Exchange, SQL Server database, and Oracle database administratrs) traditinally rely n perating system level cunters t mnitr the infrastructure. This is n lnger adequate in the VMware virtual envirnment where visibility requires access t the VMware vsphere layer. vcenter Operatins Manager prvides single-pane visibility int the entire stack frm the applicatin level t the guest perating system and underlying virtual layer. The cntent in this dcument is intended t prvide guidance t administratrs. It des nt present strict design requirements, because enterprise requirements can vary frm ne implementatin t anther. 1.2 Target Audience This dcument is intended fr SAP, Exchange, SQL Server, Oracle, and VMware administratrs respnsible fr managing the peratins f business critical sftware applicatins n the vsphere platfrm. Page 7 f 92

8 2. Overview Mnitring Business Critical Applicatins with The fllwing sectins describe the wrkings f vcenter Operatins Manager and vfabric Hyperic, and hw t use them as part f yur mnitring strategy. 2.1 vcenter Operatins Manager vcenter Operatins Manager ships as a virtual appliance that can be quickly installed and used t manage the perfrmance and health f the vsphere infrastructure. vcenter Operatins Manager includes the fllwing functinality: Operatins Dashbard prvides at-a-glance views int health, risk, and efficiency f the virtual infrastructure. Health and Wrklad Views helps identify anmalies, faults, and stressed wrklads that can impact the infrastructure perfrmance and health. Wrklad Details View prvides in-depth analysis f the causes f perfrmance and health issues n virtual machines, hsts, data stres, and vsphere clusters. Adapters prvide visibility int ther applicatin prducts. vcenter Operatins Manager uses adapters t cllect data frm a variety f data surces, including thirdparty prducts such as business critical applicatins. Adapters wrk with the vcenter Operatins Manager Cllectr t cllect and prcess data. The Cllectr acts as a gateway between vcenter Operatins Manager and its adapters. Depending n the data surce and the adapter implementatin, an adapter might cllect data by making API calls, using a cmmand-line interface, r sending database queries. The fllwing adapters are cvered in this dcument: vfabric Hyperic adapter Cllects data frm vfabric Hyperic, which includes plug-ins t mnitr many applicatins. Micrsft System Center Operatins Manager (SCOM) adapter Cllects resurce metrics, resurce availability, and resurce relatinship data frm Micrsft SCOM databases. Oracle Enterprise Manager (OEM) adapter Cllects data frm Oracle Enterprise Manager database management tables. SQL Lader adapter Reads data frm an external database. SAP Cmputer Center Management System (CCMS) adapter Cllects metrics frm the CCMS mdule f SAP systems. This dcument refers t these adapters as BCA adapters. Fr a list f ther adapters, see the VMware vcenter Operatins Manager Adapter Guide (https://www.vmware.cm/pdf/vcps-adapterguide.pdf).there is als a vsphere adapter that cllects metrics and events frm vcenter Server. This adapter is part f the base installatin and is pre-installed and pre-cnfigured with vcenter Operatins Manager. Page 8 f 92

9 Mnitring Business Critical Applicatins with The fllwing diagram shws the high level architecture f vcenter Operatins Manager. Figure 1. vcenter Operatins Manager High Level Architecture The architecture includes the fllwing cmpnents: Analytics virtual machine Is respnsible fr cllecting data frm vcenter Server, vcenter Cnfiguratin Manager, and third party data surces. BCA adapters Refers t adapters fr SAP, Oracle OEM, vfabric Hyperic, SQL Lader, and SCOM. Oracle metrics can be btained frm the Oracle Instance r vfabric Hyperic. SQL Server metrics can be btained frm the SQL Server instance, SCOM, r vfabric Hyperic. Exchange metrics can be btained frm SCOM r vfabric Hyperic. SAP metrics can be btained frm the SAP system. vsphere Adapter Cllects virtual metrics, tplgy, relatinships, and events frm vcenter Server (cmes pre-installed and pre-cnfigured). Cllectr Acts as a gateway between vcenter Operatins Manager and its adapters. ActiveMQ Serves as a message brker t pass metric infrmatin amng vcenter Operatins Manager cmpnents. Perfrmance Analytics Receives data gathered frm mnitred resurces, analyzes the data, and creates statistical mdels t detect abnrmal behavir. File System Database (FDBS) Stres all f the metrics. Analytics VM Pstgres DB Stres nn-metric based data such as change events, cnfiguratin settings, and alerts. Page 9 f 92

10 Mnitring Business Critical Applicatins with UI virtual machine Allws access t analytics results in the frm f badges and scres using the Web based applicatin fr the UI virtual machine. It als allws access t the administratin prtal fr management tasks. vsphere UI Prvides a summary and deeper view int the vsphere envirnment. Custm UI Prvides a custmizable web-based user interface. Custm dashbards are created using this user interface. Administratin UI Prvides a user interface fr maintenance and management tasks. Capacity Analytics Prvides capacity metering and trending and ability t right-size and ptimize resurces. 2.2 vfabric Hyperic vfabric Hyperic mnitrs the applicatin infrastructure fr custm web applicatins and databases acrss physical r virtual infrastructure envirnments. It includes ut-f-the-bx mnitring f databases applicatins and guest perating systems (bth Windws and Linux based). The main cmpnents f vfabric Hyperic include vfabric Hyperic Server, Agent, Database, and the vfabric Hyperic User Interface, als knwn as the vfabric Hyperic Prtal. A vfabric Hyperic Agent runs n the guest perating system f each virtual machine that needs t be mnitred. The vfabric Hyperic Agent autmatically discvers the resurces and sftware in the virtual machine such as architecture, guest OS, RAM, CPU speed, IP address, and dmain name. The agent uses resurce plug-ins t discver sftware prducts such as Java-based applicatin servers, web servers, and database servers. Agents send the inventry and perfrmance data t a central vfabric Hyperic Server which stres it in the vfabric Hyperic database. A vcenter Operatins Manager vfabric Hyperic adapter runs SQL queries and uses standard JDBC access t retrieve data frm the vfabric Hyperic database. This adapter cllects metrics frm vfabric Hyperic and creates vcenter Operatins Manager resurce bjects dynamically accrding t platfrm types and server types in vfabric Hyperic. 2.3 Determine Mnitring Strategy This sectin cmpares the metric data available frm vfabric Hyperic and the ther BCA data surces thrugh vcenter Operatins Manager adapters. The cmparisn can help determine a mnitring strategy fr the final envirnment. The fllwing table summarizes the adapters and their relevance t mnitring business critical applicatins. Table 1. vcenter Operatins Manager Adapters fr Business Critical Applicatins App SQL Lader SCOM OEM SAP CCMS vfabric Hyperic Exchange n/a All guest OS cunters. All Exchange cunters. n/a n/a All guest OS cunters. Many Exchange cunters. SQL Server Custm query extracts any cunter frm Micrsft DMV views. All guest OS cunters. Many SQL server cunters. n/a CCMS data database respnse times (fr SAP databases). All guest OS cunters. Many SQL Server cunters. Page 10 f 92

11 Mnitring Business Critical Applicatins with App SQL Lader SCOM OEM SAP CCMS vfabric Hyperic Oracle Custm query extracts any cunter frm perfrmance management tables. n/a Sme guest OS cunters. All Oracle cunters. CCMS data database respnse times (fr SAP databases). All guest OS cunters. Sme Oracle cunters. SAP NetWeaver n/a n/a n/a Sme guest OS cunters. CCMS data (varius cunters). All guest OS cunters. The majr differences between vfabric Hyperic and the ther BCA adapters are as fllws: Currently vfabric Hyperic des nt prvide any SAP plug-in, s the vcenter Operatins Manager SAP adapter is required fr mnitring f SAP. Fr Exchange, SQL Server, and Oracle, there is verlap between the applicatin metrics available frm vfabric Hyperic and the ther BCA adapters (SCOM, OEM, and SQL Lader). vfabric Hyperic prvides visibility int multiple applicatins a useful strategy fr VMware administratrs wh need sme quick applicatin level mnitring beynd the vsphere layer. The ther BCA adapters prvide additinal cunters that applicatin administratrs can use fr in-depth analysis f the applicatin tiers. SCOM is typically used nly in Windws envirnments where vfabric Hyperic can be deplyed acrss many varieties f guest OS. vfabric Hyperic autmatically discvers the applicatins in the guest OS and can mnitr applicatinspecific metrics with minimal assistance f an applicatin administratr t help with setup and cnfiguratin. It des require an agent installatin in each virtual machine. The ther adapters (SCOM, SQL Lader, Oracle and SAP) require mre invlvement frm an applicatin administratr fr crrect peratin. vfabric Hyperic and SCOM can prvide access t all guest OS cunters. The remaining BCA adapters als extract guest OS metrics, but nt the cmplete set. A key capability f vcenter Operatins Manager is t highlight perfrmance issues and aid in perfrmance trubleshting. It can be the starting pint fr an investigatin and can guide the analysis twards the crrect layer and specific cmpnent in the applicatin stack. It des nt need t cllect every detailed metric frm the applicatin, because applicatin administratrs can use their existing tls fr final reslutin. Page 11 f 92

12 Mnitring Business Critical Applicatins with The fllwing diagram shws an example decisin making prcess t determine what adapters t use. Figure 2. Example Mnitring Strategy Page 12 f 92

13 3. Lab Envirnment Overview Mnitring Business Critical Applicatins with The dashbard mnitring examples in this dcument are based n the fllwing lab envirnment: vcenter Server and 3 x VMware ESXi hsts running vsphere 5.1. vcenter Operatins Manager 5.6 (vapp versin) plus the fllwing additinal adapters: vfabric Hyperic, SCOM, Oracle OEM, SAP, SQL Lader. vfabric Hyperic (vapp versin). SCOM Multiple virtual machines running Exchange, SQL Server, Oracle and SAP: vfabric Hyperic agent installed in all virtual machines. SCOM agent installed in virtual machines running Windws. The fllwing diagram depicts the setup f the lab envirnment. Figure 3. Lab Envirnment Page 13 f 92

14 Mnitring Business Critical Applicatins with The fllwing table lists the virtual machines. Table 2. List f Virtual Machines and Applicatins Virtual Machine Name bca-exch01 bca-exch02 bca-exch03 bca-exch04 bca-sap-radb-linux bca-sap-ascs-linux bca-sap-app-linux bca-sql-analytics bca-ladgen01 bca-sql-driver DNS Name (Hst Name if different) bca-exch01.mgmt.lca (BCA-EXCH01) bca-exch02.mgmt.lca (BCA-EXCH02) bca-exch03.mgmt.lca (BCA-EXCH03) bca-exch04.mgmt.lca (BCA-EXCH04) bca-sap-radb-linux.mgmt.lcal (hgwarts) bca-sap-ascs-linux.mgmt.cm (sapascs) bca-sap-app-linux.mgmt.cm (sapapp1) bca-sql-analyti.mgmt.lcal (Bca-sql-analyti) bca-ladgen01.mgmt.lca (BCA-LOADGEN01) bca-sql-driver.mgmt.lcal (bca-sql-driver) Applicatin Exchange (client access/hub transprt) Exchange (client access/hub transprt) Exchange (mailbx) Exchange (mailbx) SAP Oracle database SID=PRD SAP central services SID=PRD SAP primary applicatin server Dialg Instance SID=PRD SQL Server 2012 analytics database Lad Gen Exchange lad generatin Lad driver fr SQL Server 2012 analytics database Generates queries and simulates user access Page 14 f 92

15 3.1 vcenter Operatins Manager Setup Mnitring Business Critical Applicatins with vcenter Operatins Manager is distributed as a vapp. Installatin prcedures are described in the vapp Deplyment and Cnfiguratin Guide (http://www.vmware.cm/pdf/vcps-vapp-56-deply-guide.pdf ) The adapters fr the examples in this dcument were installed and cnfigured as described in the Adapter Guide (https://www.vmware.cm/pdf/vcps-adapterguide.pdf). 3.2 vfabric Hyperic Setup vfabric Hyperic Server is available as a vapp. The vfabric Hyperic vapp cnsists f tw virtual machines, ne fr the vfabric Hyperic Server and ne fr the vfabric Hyperic database. The database is vfabric Pstgres The vfabric Hyperic vapp was deplyed as described in Install Hyperic vapp (http://pubs.vmware.cm/vfabrichyperic50/index.jsp?tpic=/cm.vmware.vfabric.hyperic.5.0/install_hyper ic_vapp.html). vfabric Hyperic agents were installed in each virtual machine running a business critical applicatin. vfabric Hyperic autmatically discvers the applicatins fr which it has a plug-in and the guest OS inside the virtual machines. The fllwing figure shws the discvered virtual machines. All f the discvered applicatins are cllected by the vcenter Operatins Manager vfabric Hyperic Adapter and created as resurces in vcenter Operatins Manager. Figure 4. vfabric Hyperic Discvered Resurces Page 15 f 92

16 3.3 System Center Operatins Manager Setup Mnitring Business Critical Applicatins with System Center Operatins Manager 2012 (SCOM) was installed and cnfigured accrding t Micrsft installatin guidelines. 3.4 Resurces and Overview f Installed Adapters A resurce is any entity in the envirnment fr which vcenter Operatins Manager can cllect data, such as a virtual machine, database, applicatin server, r a cntainer that hlds ther resurces. Installatin f a BCA adapter creates a resurce kind (type r classificatin). The adapter resurce kind is used t create a resurce that is assciated with r pints t a specific data surce such as an SAP system r database instance. The resurce enables access t the specific cunters and can be manually cnfigured r autmatically created by the adapter. The installatin f multiple adapters generates multiple resurce kinds within vcenter Operatins Manager as described in the fllwing table. Table 3. Adapter Resurce Kinds Adapter Kind Resurce Kind Resurce Name Cmment SCOM Varius Varius based n hstname, DNS name, and applicatin f discvered entities. Resurces and names are autmatically generated depending n what is available in SCOM. vfabric Hyperic Varius Varius based n hstname, DNS name, and applicatin f discvered entities. Resurces and names are autmatically generated depending n what is discvered by vfabric Hyperic. SQL Lader GeneralSQL Adapter Instance User defined. Refers t the SQL lader adapter. SQL Lader User defined e.g. SQL Server PERFMON Stats User defined. Pints t and cllects data frm a specific database. OEM OEM Adapter Instance User defined. Pints t and cllects data frm a specific Oracle database. User credentials are specified manually. OEM racle_database Defaults t the database instance name discvered by the adapter. OEM hsts Name defaults t the guest OS hstname. This is autmatically generated by the adapter. This is autmatically generated by the adapter. SAP SAP Adapter Instance User defined. The SAP userid and passwrd (t lg nt SAP systems) is stred in this entity. Page 16 f 92

17 Mnitring Business Critical Applicatins with Adapter Kind Resurce Kind Resurce Name Cmment SAP SAP Resurce User defined. Pints and cllects data frm a specific SAP system. The SAP client and target system are specified. vsphere Varius based n vcenter entities Virtual Machine will be cmmn Autmatically generated based n virtual machine name in vcenter. Prvides access t virtual cunters. The fllwing figures shw a partial list f resurces created fr each adapter (manually r autmatically). The Data Surce clumn indicates the adapter that is the surce f the resurce (and metrics): Blue SQL icn SQL Lader adapter. Red Oracle lg Oracle OEM adapter. Blue and white SAP lg SAP adapter. Windws lg SCOM adapter. vfabric Hyperic lg vfabric Hyperic adapter. Figure 5. Resurces Based n SQL Lader, OEM and SAP Adapters Page 17 f 92

18 Mnitring Business Critical Applicatins with Figure 6. Resurces Based n SCOM Adapter Figure 7. Resurces Based n vfabric Hyperic Adapter Page 18 f 92

19 3.5 Review Metrics Dashbard Mnitring Business Critical Applicatins with This sectin describes a dashbard that can be used as a quick methd t navigate t a resurce and view the assciated metrics. T create a dashbard, lg in t the custm user interface in a web brwser. The tabs near the tp f the Hme page shw yur dashbards. Switch t a different dashbard by clicking its tab r selecting it frm the Dashbards menu. T create a new dashbard, click the plus (+) sign t the right f the last dashbard tab. The dashbard editr pens as shwn in the fllwing figure. T create a custm dashbard, drag widgets in the left pane t the right pane. Figure 8. Dashbard Editr Page 19 f 92

20 Mnitring Business Critical Applicatins with The panes n a dashbard are called widgets. A widget is a cllectin f related infrmatin abut attributes, resurces, r applicatins. Each dashbard cntains ne r mre widgets. In this example, the fllwing widgets are selected: Resurces Widget Lists all the defined resurces. Metric Selectr Widget Shws all metrics fr the resurces that are selected in the Resurces widget. Metric Graph Widget Shws a graph f recent perfrmance f the selected metrics. The fllwing figure shws the newly created dashbard. Figure 9. Dashbard Review Metrics Example 1 Filter n resurces Select a resurce Data surce 2 Select resurce 3 Metrics fr resurce appear belw 5 Metric appears in graph 4 Select individual metric Page 20 f 92

21 Mnitring Business Critical Applicatins with Fr the dashbard t perate as shwn in the previus figure, yu must cnfigure interactins between the widgets. Fr example, yu can cnfigure the interactins s that when a metric is selected in the metric selectr widget, the graph is shwn in the metric graph widget. T cnfigure interactins 1. Select INTERACTIONS in the tp right area f the dashbard. 2. Cnfigure the interactins as shwn in the fllwing figure. The resurces prvide access t the metrics, and each resurce represents a view int a different level f the envirnment frm the applicatin dwn t the virtual layer. Additinal dashbard examples in this dcument depict a single-pane-f-glass view fr each business critical applicatin by cmbining metrics frm different resurces. The majrity f the interactins in the vcenter Operatins Manager user interface described in this dcument require navigatin t a resurce. Page 21 f 92

22 4. BCA Dashbard Overview Mnitring Business Critical Applicatins with The next sectins prvide details n example dashbards fr Exchange, SQL Server, Oracle, and SAP. This sectin prvides an verview f the metrics and key cmpnents f the dashbards (reference is made t widget types that are explained in the subsequent sectins). Mst f the dashbards have a Screbard widget that mnitrs applicatin-specific cunters that are relevant t applicatin administratrs: Fr Exchange, RPC and submissin queue length metrics prvide an indicatin f the messaging wrklad. Fr databases, database instance memry cunters (fr example, buffer cache hit rati) are imprtant because data in memry plays a majr rle in minimizing disk I/O and maximizing perfrmance. Fr SAP, nline dialg and database respnse times are useful, as these are ften used in defining service level agreements (SLAs). The fllwing guest OS cunters are f particular interest: Guest OS swap cunter Business critical applicatins shuld nt swap at any time. Guest OS memry used If memry reservatins are set (recmmended fr memry-intensive business critical applicatins that are bund t strict SLAs), there is n chance f VMware ballning inside the guest OS. Therefre, this cunter can be used as an indicatr f memry used by the applicatin. (VMware ballning is a memry reclamatin technique that helps in memry ver-cmmit scenaris.) Guest OS Linux run queue r Windws System\Prcessr Queue Length This can be used as an indicatr f CPU bttleneck inside the guest OS. Fr example, if a virtual machine is running at 100% CPU with n cntentin with ther virtual machines and high run queues in the guest OS, it is likely that the applicatin culd benefit frm mre CPU (fr example, by increasing the number f vcpus fr the virtual machine r scaling ut the applicatin t mre virtual machines). The fllwing vsphere cunters are f particular interest: Virtual machine CPU usage and percent ready (measure f CPU cntentin between virtual machines). The CPU utilizatin metric inside the guest OS cannt be relied upn in virtual envirnments (especially during perids f high ESXi hst CPU utilizatin). I/O latency f the database datastres. Sme f these guest OS and vsphere cunters are presented in dashbards using the Metric Graph and Rllver Metric Graph widgets. Hierarchies in vcenter Operatins Manager specify a multitier applicatin architecture using the Applicatin Detail and Health Tree widgets. The widgets help with trubleshting and prvide a fast way t discver all f the resurces assciated with a multitier applicatin. Mst f the dashbards in this dcument are a cmbinatin f the fllwing widgets: Screbard; Applicatin Detail; Health Tree; Metric Graph; Rllver Metric Graph. Nte The metrics used in the dashbards in this dcument are examples. Final selectin depends n custmer-specific requirements. Page 22 f 92

23 5. Exchange Mnitring Business Critical Applicatins with Exchange has evlved t becme a cmplex system with many cmpnents required t create a cmplete Exchange envirnment. When Exchange is virtualized, Exchange and vsphere administratrs need t wrk tgether t use data available natively in Windws fr Exchange alng with data frm within vsphere t mnitr Exchange and trublesht when issues arise. This can be a cmplex and cnfusing task when nly native tls are used. Having a single dashbard with multiple metric surces can prvide administratrs with a single view f the envirnment t help with event crrelatin and rt cause analysis. This sectin describes perfrmance management using vcenter Operatins Manager fr Exchange Server The examples in this sectin invlve an Exchange 2010 envirnment that was deplyed as shwn in the fllwing figure. Figure 10. Exchange 2010 Lab Envirnment T prvide a perspective n hw Exchange perfrmance management can be accmplished fr new and established envirnments, the fllwing mnitring slutins were cnfigured, as shwn in the previus figure. Fabric Hyperic prvides an Exchange plug-in t mnitr Exchange metrics. System Center Operatins Manager (SCOM) can be used if already present in the envirnment. The Exchange Management Pack fr SCOM, alng with the SCOM adapter fr vcenter Operatins Manager prvides visibility f the Exchange envirnment thrugh vcenter Operatins Manager. Page 23 f 92

24 5.1 Overview f vfabric Hyperic Agent fr Exchange Mnitring Business Critical Applicatins with The vfabric Hyperic agent supprts aut-discvery f Exchange cmpnents and allws yu t manage yur Exchange server infrastructure withut sacrificing functinality that is nrmally accessible nly thrugh mre cmplex Exchange mnitring tls. vfabric Hyperic aut-discvers the Exchange server and the SMTP, POP3, IMAP4, WebMail, and IIS cmpnents that make up the Exchange envirnment. This allws yu t manage and mnitr the cnsumptin f mailbx strage, alng with the perfrmance f the Exchange's web services interface used by Outlk and web mail clients. With the vfabric Hyperic adapter fr vcenter Operatins Manager, all vfabric Hyperic metrics enabled fr cllectin are available t vcenter Operatins Manager. Fr a cmplete listing f Exchange Server metrics available when using vfabric vfabric Hyperic g t the vfabric Hyperic supprt page at Hyperic.cm/display/hyperfrge/Exchange+2010+server. The fllwing table lists metrics that are used in the dashbard examples in the next sectins. Table 4. Sample Cunters Available Thrugh Exchange Plug-In fr vfabric Hyperic Name RPC Operatins per Minute RPC Requests RPC Avg Latency Sub Queue Length Messages Delivered per Minute Messages Sent per Minute Descriptin Prvides an indicatin f hw busy an Exchange server is. The number f bserved peratins is dependent n user and device activity. Shws the number f client requests currently being prcessed r in the queue. A healthy server shuld have n mre than 50 Pending requests. The Exchange Infrmatin Stre prcess (stre.exe) has a hard limit f 100 RPC requests, after which it stps accepting requests. Measures the time taken fr stre.exe t prcess a request. The value shuld be less than 50ms at all times. An increase in prcessing, memry r strage pressure n an Exchange server can cause this number t rise, affecting end-user perfrmance Shws hw many messages are in the queue waiting fr categrizatin. A high number f messages (submitted by the transprt server) in the queue is an indicatin that the mailbx server is unable t handle the lad. Shws the number f messages delivered per minute. Shws the number f messages sent by the SMTP send cnnectr each minute. Page 24 f 92

25 5.2 Enabling vfabric Hyperic Metrics fr Exchange Mnitring Business Critical Applicatins with When the vfabric Hyperic agent is first installed, the metrics it cllects are a small subset f the available metrics. vsphere and Exchange administratrs can wrk tgether t enable mre metrics as needed. Keeping the enabled metrics t nly thse that can prvide clear indicatin f a prblem helps t eliminate the nise ften fund in ther mnitring slutins. After installatin f the vfabric Hyperic agent within the guest OS, the agent discvers running applicatins and activates the apprpriate plug-ins. In the fllwing figure, the resurces list n the left shws discvered resurces and services, including Exchange 2010,.NET, IIS 7.x, and the vfabric Hyperic agent itself. Figure 11. vfabric Hyperic Overview f BCA-EXCH04 Page 25 f 92

26 Mnitring Business Critical Applicatins with Selecting the Exchange 2010 service displays a subset f the metrics (referred t as indicatrs) currently being cllected. The INDICATORS tab displays the metrics ver the past eight hurs (by default). Figure 12. BCA-EXCH04 Detailed View f Exchange 2010 Data The METRIC DATA tab prvides a detailed view f all the metrics currently being cllected. Out f the bx the number f metrics cllected is small. Figure 13. Default Enabled Exchange 2010 Metrics Page 26 f 92

27 Mnitring Business Critical Applicatins with The Shw All Metrics buttn displays all f the metrics that can be cllected. The expanded list allws administratrs t review the entire set f metrics available. Figure 14. Expanded List f Exchange 2010 Metrics Administratrs can enable additinal metrics t cllect mre data t prvide t vcenter Operatins Manager fr analysis and trending. In the fllwing figure, the VM Largest Blck Size metric is selected t be enabled with a cllectin interval f 5 minutes. Figure 15. Enabling Additinal Metrics Page 27 f 92

28 Mnitring Business Critical Applicatins with When the desired metrics are enabled within vfabric Hyperic, they are autmatically cllected by the vfabric Hyperic Adapter. The data that is cllected and analyzed within vcenter Operatins Manager can then be used t create applicatin-specific dashbards fr administratrs. 5.3 Exchange Applicatin Cntainer The multitier Exchange envirnment in this example includes mailbx and client access hub transprt layers. This architecture is described in a vcenter Operatins Manager cnstruct called an applicatin cntainer. The applicatin cntainer cntains ne r mre tiers, and each tier cntains ne r mre resurces. The applicatin cntainer can be used t mdel the Exchange envirnment. T create r view applicatin cntainers, lg in t the custm UI and select Envirnment > Applicatins Overview. The fllwing figure shws the Exchange applicatin cntainer (Exchange 2010) and the resurces assigned t ne f the tiers. All resurce bjects that are assciated with the Exchange system must be assigned t the apprpriate tier. The applicatin cntainer cnfiguratin in the figure defines a resurce hierarchy that can be viewed in widgets fr rt cause analysis. This will be shwn in the dashbards next. Figure 16. Exchange Applicatin Cntainer Page 28 f 92

29 5.4 Define Exchange Super Metrics Mnitring Business Critical Applicatins with Table 4 defines sme f the Exchange metrics used in the example dashbard. This sectin shws hw t define vcenter Operatins Manager super metrics that represent an average view acrss the whle Exchange architecture. A super metric is a metric that is based n multiple individual metrics. The example includes the fllwing super metrics: RPC Averaged Latency (Avg) Average value f this metric acrss all the Exchange servers. RPC Operatins per Minute (Avg) Average value f this metric acrss all the Exchange servers. Exchange - RPC Requests (Max) Maximum value f this metric acrss all the Exchange servers. Submissin Queue Length (Avg) Average value f this metric acrss all the Transprt servers. Submissin Queue Length (Max) Maximum value f this metric acrss all the Transprt servers. Submissin Queue Length (Sum Ttal) Sum f this metric acrss all the Transprt servers. T create a super metric 1. Select Envirnment > Advanced > Super Metrics > Super Metric Editr. 2. Select Add New Super Metric. 3. Select the metrics and peratrs t add t the super metric. In the figure: Exchange 2010 is the name f the applicatin cntainer defined previusly and is the starting pint fr the search fr the metric RPC Operatins per Minute. The applicatin cntainer is defined with level 1 (tp) and level 2 (tier). vcenter Operatins Manager reads tw levels dwn frm the tp t the resurces assigned t the tier, finds all ccurrences f the metric RPC ps per minute, and averages them all tgether. With this cnfiguratin, yu d nt need t change the super metric if yu add mre Exchange servers r cmpnents. vcenter Operatins Manager autmatically finds the metric defined in the super metric acrss all the relevant resurces (as lng as the resurces have been crrectly assigned t the applicatin cntainer). Figure 17. Create Exchange Super Metric Page 29 f 92

30 After creating the super metric, assign it t a super metric package. T assign a super metric t a package Mnitring Business Critical Applicatins with 1. Select Envirnment > Advanced > Super Metrics > Super Metric Packages. 2. Select Add New Attribute Package. 3. Select the super metric that yu created. 4. Specify the threshlds in the Advanced Cnfiguratin sectin. 5. Select Vilatin f the hard threshld is a Key Indicatr. Page 30 f 92

31 5.5 Exchange Custm Dashbards The fllwing sectins shw example dashbards fr Exchange Building an Exchange Custm Dashbard Mnitring Business Critical Applicatins with Each dashbard can be created with multiple widgets, and each widget has its wn cnfiguratin parameters. This sectin prvides a basic verview f creating a dashbard. Detailed infrmatin n cnfiguring each widget can be fund in the vcenter Operatins Manager dcumentatin. When the vcenter Operatins Manager custm UI is launched, the default dashbard is displayed. T create a new dashbard, click the + tab fund at the right-hand side f the tabs menu. The Dashbard Editing page is displayed. T create a custm dashbard, drag widgets in the left pane t the right pane. This dashbard shwn in the fllwing figure uses five widgets in a tw-clumn layut. This can be adjusted as needed. Figure 18. Exchange Dashbard Editing Page Sme widgets must be cnfigured befre they can display data. Fr example, the generic screbard widget must be cnfigured t pll the desired metrics. In the fllwing figure, the widget is renamed as the EXCHANGE SCOREBOARD. The cnfiguratin includes a refresh interval f 50 secnds, a layut f 3 clumns, and specificatin f the metrics and respnses. T edit the widget 1. Lg int the custm user interface. 2. Click the tab fr the dashbard that cntains the widget t edit. 3. Click the Edit Widget icn n the widget's tlbar. 4. Cnfigure the widget (example is shwn in the fllwing figure). Page 31 f 92

32 Mnitring Business Critical Applicatins with Select resurce and metric Selected metrics appear here Super metrics are used Specify ranges Example 1 Exchange Overview Dashbard The fllwing example dashbard prvides an verview f the Exchange envirnment. This dashbard shws the versatility f the metric graph widget t display multiple metric trends fr a cnfigurable perid f time. The dashbard includes the fllwing widgets: 1 x Generic Screbard Gives administratrs an easy-t-understand dashbard tl fr displaying the metrics that matter mst. Threshlds can be assigned t each metric, causing it t change clrs t enhance help desk mnitring. 3 x Metric Graph (rlling view) Allws administratrs t predefine a set f metrics t mnitr. Each metric graph widget is cnfigured with a set f metrics t display and a delay time t switch between metric graphs. At the predefined interval, the widget cycles thrugh each metric. In this dashbard a widget has been created fr a specific cmpute resurce (CPU, memry, and netwrk), and mnitred fr each Exchange virtual machine in the envirnment. Page 32 f 92

33 Mnitring Business Critical Applicatins with Figure 19. Exchange Overview Dashbard The widgets cmprising the dashbard are numbered 1 t 4. Widget 1 Generic Screbard EXCHANGE SCOREBOARD. The cunters shwn here are based n the previusly defined super metrics: RPC OPS PER MIN Indicates hw busy an Exchange server is. The number f bserved peratins depends n user and device activity. This value is the average acrss all the Exchange servers. RPC REQUEST (MAX) Shws the maximum value f the number f queue requests in any f the Exchange servers. A healthy server shuld have n mre than 50 pending request. The Exchange Infrmatin Stre service (stre.exe) prcess has a hard limit f 100 RPC requests, after which it stps accepting requests. RPC AVG LATENCY Shws the time taken (average acrss all the Exchange servers) fr the Exchange Infrmatin Stre service (stre.exe) t prcess a request. This metric shuld stay under 50ms. Higher values might result in negative end-user perfrmance. SUB QUEUE LENGTH (AVG) - Shws the average number f messages in submissin queue length acrss all transprt servers. A high number f messages in the queue indicates a higher number f messages being submitted fr transprt than the server can handle. SUB QUEUE LENGTH (MAX) Shws the maximum number f messages in the submissin queue length acrss all transprt servers in the envirnment. SUB QUEUE LENGTH (TOTAL) Shws the ttal number f messages in the submissin queue length acrss all transprt servers in the envirnment. Page 33 f 92

34 Mnitring Business Critical Applicatins with Widgets 2,3,4 Metric Graph (Rlling View) EXCHANGE NETWORK USAGE, EXCHANGE CPU USAGE and EXCHANGE MEMORY USAGE In these dashbards each f the metric graph widgets are cnfigured t display metric data fr each Exchange Server virtual machine. A separate widget has been created t fcus n netwrk, CPU and memry usage cunters. At a cnfigurable interval, the metric graph cycles thrugh each virtual machine s metric t display the data in the main windw. In the fllwing figure, the Exchange Memry Usage widget is fcused n the virtual machine BCA- EXCH02. The grey area indicates the range f memry utilizatin that vcenter Operatins Manager has identified as nrmal fr this virtual machine. This is called the dynamic threshld (r nrmal bund). The blue line is the actual memry utilizatin fr that metric cllectin interval. The yellw regin shws the metric is currently running utside its dynamic threshld. The range dts indicate upper and lwer bund memry utilizatin during the displayed perid f time. The sample perid n the graph is cnfigurable. This example uses the default f six hurs. Figure 20. Metric Graph Rlling View f Exchange Memry Utilizatin Example 2 Exchange Details Dashbard This sectin describes a dashbard that is useful fr rt cause analysis. The functinality shwn in this dashbard allws all actins t ccur n the same screen. This is pssible by using widget interactin functinality, which allws widgets t be ppulated with data based n inputs frm ther widgets. This dashbard uses the fllwing widgets: The Health Tree Prvides an verview f the envirnment t prvide quick health status f the applicatin as a whle and each individual tier f the applicatin using red, yellw, and green frmat. The tree hierarchy is based upn the Exchange 2010 applicatin cntainer that was created manually. Yu can drill int the tiers t see the health f the individual bjects. Resurce Selectr Displays the resurces available t feed int anther widget. In this dashbard, this widget is ppulated by a selectin in the health tree and is used t ppulate the metric selectr fr displaying specific metrics. Page 34 f 92

35 Mnitring Business Critical Applicatins with Metric Selectr Displays the metrics available frm specific resurces based n the resurce selectr and serves as the basis fr ppulating the metric graph. Rt Cause Ranking Shws the metrics that have caused alerts t be triggered and allws an administratr t quickly lk at the reasn fr the alert, such as a dynamic threshld vilatin. Metric Graph (explained previusly). The fllwing figure shws the default starting pint fr the dashbard. In this example, the health tree displays the entire Exchange envirnment including the upstream parent bjects, the applicatin itself, and its dwnstream tiers. The resurce selectr shws all f the resurces related t the applicatin. The ther three widgets depend n data prvided by ne f the first tw widgets. Figure 21. Exchange Details Dashbard Page 35 f 92

36 Mnitring Business Critical Applicatins with Select INTERACTIONS at the tp f the dashbard t shw the cnfiguratin f the widget interactins, which enables data t be shared amng the widgets. Figure 22. Exchange Details Dashbard Widget Interactins T examine a specific tier within the Exchange applicatin, duble-click the mailbx tier in the health tree widget. Selecting the mailbx tier filters the resurces displayed in the resurce selectr widget t the cmpnents f the mailbx tier. Each Exchange Server bject being mnitred is cmpsed f many different resurce kinds. Fr example, in this envirnment we have vfabric Hyperic and System Center Operatins Manager data fed int vcenter Operatins Manager. Bth f these data surces create a resurce, each with its wn metrics available fr evaluatin and trending. Figure 23. Health Tree Selectin t Ppulate Resurce Selectr Click Page 36 f 92

37 Mnitring Business Critical Applicatins with Selecting a resurce within the resurce selectr widget ppulates the metric selectr. The metrics displayed are specific t the resurce selected. In the fllwing figure, the Exchange 2010 resurce f the vfabric Hyperic bject fr BCA-EXCH04 has been selected. The metric selectr displays all f the metrics fr which vcenter Operatins Manager has cllected data. Figure 24. vfabric Hyperic Resurce Displays Available Metrics Click Frm the metric selectr widget an administratr can select metrics t begin ppulating the metric graph. Figure 25. vfabric Hyperic Metrics Ppulating the Metric Graph Duble-click Nte A red badge next t a metric means that the metric has been identified by an administratr as a Key Perfrmance Indicatr. KPIs can be cnfigured using vcenter Operatin Manager. Page 37 f 92

38 5.5.4 Exchange Metrics frm SCOM Mnitring Business Critical Applicatins with The examples s far shw Exchange metrics that have riginated frm vfabric Hyperic. This sectin shws Exchange metrics that riginate frm SCOM and are available in vcenter Operatins Manager thrugh the SCOM adapter. In the fllwing figure, the SCOM resurce bject fr BCA-EXCH04 is selected. The metric selectr displays all f the metrics fr which vcenter Operatins Manager has cllected data. Figure 26. SCOM Resurce Displays Available Metrics Page 38 f 92

39 Mnitring Business Critical Applicatins with Many f the same metrics available thrugh vfabric Hyperic fr Exchange are als available using SCOM. The fllwing figure shws metrics frm SCOM inside vcenter Operatins Manager. Figure 27. SCOM Metrics Ppulating the Metric Graph Page 39 f 92

40 6. SQL Server Mnitring Business Critical Applicatins with This chapter cvers the mnitring f SQL Server. SQL Server metrics can be btained by vcenter Operatins Manger by any f the fllwing methds: Adapter fr Micrsft System Center Operatins Manager (SCOM) SCOM has a SQL Server Management Pack that prvides mnitring f Micrsft SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, and SQL Server The adapter mnitrs SQL Server cmpnents such as database engine instances, databases, and SQL Server agents. The mnitring prvided by this management pack includes availability and cnfiguratin mnitring, perfrmance data cllectin, and default threshlds. SQL Lader adapter This adapter uses select statements in SQL query files t retrieve data frm surce database tables. Micrsft has created Dynamic Management Views (DMVs) that cntain all the SQL server perfrmance metrics. The SQL Lader adapter can be used t query data frm the DMVs. An example is shwn in Appendix A: SQL Lader Adapter Cnfiguratin. Adapter fr vfabric Hyperic - SQL Server Plug-in vfabric Hyperic has a SQL Server plug-in that discvers and mnitrs SQL Server database metrics. The SQL server mnitring example described in the fllwing sectins is based n metrics btained frm vfabric Hyperic. 6.1 Overview f SQL Server Metrics The fllwing table is a partial list f sme useful SQL Server metrics. Sme f these metrics are included in the example dashbard described in the next sectins. Table 5. Sme SQL Server Cunters (Partial List) Cunter SQL Cmpilatins rate SQL Re-Cmpilatins rate Ttal Server Memry (KB) Lazy writes/sec r min Checkpint pages/sec r min Descriptin Number f times that Transact-SQL cmpilatins ccurred per secnd r minute (including recmpiles). The lwer the value the better. Number f times, per secnd r minute that Transact-SQL bjects attempted t be executed but had t be recmpiled befre cmpletin. This shuld be near zer as pssible. Shws the amunt f memry that SQL Server is currently using. This value shuld grw until it is equal t target server memry as it ppulates its caches and lads pages int memry. Mnitrs the number f times per secnd that the Lazy Writer prcess mves dirty pages frm the buffer t disk as it frees up buffer space. Lwer is better with zer being ideal. High values indicate a need fr mre memry. Mnitrs the number f dirty pages per secnd that are flushed t disk when SQL Server invkes the checkpint prcess. Checkpint frequency is influenced by the recvery interval setting in sp_cnfigure. High values fr this cunter might indicate insufficient memry r that the recvery interval is t high. Page 40 f 92

41 Mnitring Business Critical Applicatins with Cunter Page life expectancy Memry Grants Pending Buffer Cache Hit Rati Lg Flush Wait Time Descriptin Indicates hw many secnds SQL Server expects a data page t stay in cache n average. A sudden drp in this value might indicate a ptential shrtage f memry. Shw the ttal number f prcesses per secnd waiting fr a wrkspace memry grant. Numbers higher than 0 indicate a lack f memry. Mnitrs the percentage f data requests answered frm the buffer cache since the last rebt. Pay attentin if the value is regularly belw 90. Shws the ttal wait time t write all transactin lg pages, in millisecnds. Ideally shuld be near zer. 6.2 vfabric Hyperic SQL Server Plug-In vfabric Hyperic prvides extensive supprt fr Windws technlgy and manages SQL Server databases thrugh the native Windws perfrmance management interfaces. This enables access t all the metrics that Micrsft SQL Server expses fr the database engine and the individual database instance deplyed in the system. vfabric Hyperic includes the fllwing functinality: 1. Aut-discvers the virtual hsts and Micrsft SQL Server servers. The discvered databases are cllected by the vcenter Operatins vfabric Hyperic adapter frm which resurces are autmatically created inside f vcenter Operatins Manager. 2. Mnitrs a large number f SQL Server metrics. Fr a list, see SQL Server Mnitring and Management (http://www.vfabric Hyperic.cm/prducts/mssql-mnitring). 3. Table 5 lists sme f the SQL Server cunters that are available frm vfabric Hyperic. If mre cunters are required use the SQL Lader adapter t extract data frm the Micrsft DMVs. Page 41 f 92

42 The fllwing figure depicts the architecture. Figure 28. vfabric Hyperic Adapter fr SQL Server Metrics Mnitring Business Critical Applicatins with Page 42 f 92

43 Mnitring Business Critical Applicatins with vfabric Hyperic discvers the SQL Server virtual machine guest OS. The fllwing figure shws the vfabric Hyperic user interface with the cmpnents that vfabric Hyperic has discvered inside the virtual machine. Figure 29. vfabric Hyperic SQL Server Virtual Machine Details Discvered resurces: web server and SQL Server database Page 43 f 92

44 Mnitring Business Critical Applicatins with Fr the virtual machine in the figure, vfabric Hyperic has discvered the fllwing resurces: BC_SQL-ANALYTI HQ Agent vfabric Hyperic agent running in the guest OS. BCA-SQLANALYT IIS 7.x Windws Internet Infrmatin Services (IIS) web server. BCA-SQL-ANALYTI MsSQL 2012 MSSQLSERVER Micrsft SQL Server database. Further examinatin f this resurce reveals the SQL Server metrics discvered by vfabric Hyperic. BCA-SQL-ANALYTI.mgmt.lcal DNS name f the guest OS in the virtual machine. Further examinatin f this resurce reveals the guest OS metrics. Nt all the SQL Server metrics are required fr initial mnitring inside vcenter Operatins Manager. The required cunters must be explicitly selected in vfabric Hyperic fr it t be cllected by the vcenter Operatins Manager adapter. The fllwing figure shws a partial list f SQL Server cunters that have been selected fr mnitring. Figure 30 SQL Server Cunters Selected fr Mnitring Resurce name created in vcenter Operatins Manager Click t view all SQL Server metrics and t select mre cunters if required Only the cunters selected here appear in vcenter Operatins Manager Page 44 f 92

45 Mnitring Business Critical Applicatins with vfabric Hyperic discvers the SQL Server database and generates the resurce name BCA-SQL- ANALYTI MsSQL 2012 MSSQLSERVER BCA-ANALYTI Ms SQL The vfabric Hyperic Adapter cllects this and creates a resurce in vcenter Operatins Manager with the same name. This resurce can be viewed in the vcenter Operatins Manager user interface. T view the resurce 1. Lg nt the vcenter Operatins Manager custm user interface in a web brwser. 2. Select Envirnment > Envirnment Overview. 3. Select the SQL Server resurce and click Shw Detail t shw the SQL Server metrics frm vfabric Hyperic. SQL Server metrics Page 45 f 92

46 6.3 Create SQL Server Dashbard This sectin describes an example dashbard fr SQL Server. T create a dashbard 1. Lg in t the custm user interface in a web brwser. Mnitring Business Critical Applicatins with The tabs near the tp f the Hme page are yur dashbards. Yu can switch t a different dashbard by clicking its tab r selecting it frm the Dashbards menu. 2. Click the plus (+) sign t the right f the last dashbard tab t enter the dashbard editr as shwn in the fllwing figure. 3. Drag widgets in the left pane t the right pane. Page 46 f 92

47 Mnitring Business Critical Applicatins with Each selected widget generates a separate pane in the final dashbard. The fllwing widgets are selected fr this example dashbard: 2 x Metric Graph Shws a graph f the recent and predicted future perfrmance f a metric. It is pssible t shw multiple metrics in separate graphs r have them merged int a single graph fr easier cmparisn. 1 x Metric Sparklines Shws simple graphs that cntain the values f selected metrics ver time and prvides a quick view f the trends. 2 x Generic Screbard Shws the current value fr each selected metric. Each metric appears in a separate bx. The value f the metric determines the clr f the bx. Yu define the values fr each clr when yu edit the widget. After the widgets are selected and the dashbard is displayed yu must edit the widget t assign the required metrics. Yu can custmize a widget by editing its cnfiguratin ptins. Sme widgets d nt shw data until yu cnfigure them. This is shwn next fr tw f the widgets Cnfigure Metric Graph Widget T assign metrics t ne f the Metric Graph widgets 1. Lg int the custm user interface. 2. Click the tab fr the dashbard that cntains the widget t edit. 3. Click the Edit Widget icn n the widget's tlbar. Specify widget title Select resurces Narrw search and select resurce Select metrics Selected metrics appear here Page 47 f 92

48 6.3.2 Cnfigure Generic Screbard Widget T assign metrics t ne f the Generic Screbard Widgets 1. Lg int the custm user interface. 2. Click the tab fr the dashbard that cntains the widget t edit. 3. Click the Edit Widget icn n the widget's tlbar. Mnitring Business Critical Applicatins with Select resurces Narrw search and select resurce Select metrics Selected metrics appear here Specify ranges Each metric appears in a separate bx. The value f the metric determines the clr f the bx. The threshld values shwn here are nly fr example. Page 48 f 92

49 6.3.3 Final SQL Server Dashbard Mnitring Business Critical Applicatins with The final SQL Server dashbard is shwn belw. In the fllwing figure the dashbard is mnitring a SQL analytics wrklad. The wrklad has been cnsistently running fr multiple days and can be regarded as a baseline. The wrklad is I/O read intensive. Figure 31. Final SQL Server Dashbard Under Nrmal Lad The widgets cmprising the abve dashbard are numbered 1 t 5. Widget 1 - Metric Sparklines SQL COMPILATIONS/CHECKPOINTS, includes the fllwing cunters: SQL Cmpilatins rate Shws the number f Transact-SQL cmpilatins ccurred per secnd r minute (including recmpiles). The lwer this value the better. High values can be an indicatr f excessive ad hc querying. SQL Re-Cmpilatins rate Shws the number times per secnd r minute that Transact-SQL bjects attempted t be executed but had t be recmpiled befre cmpletin. This number shuld be at r near zer, because recmpiles can cause deadlcks and exclusive cmpile lcks. Checkpint pages Mnitrs the number f dirty pages per secnd r minute that are flushed t disk when SQL Server invkes the checkpint prcess. High values fr this cunter might indicate insufficient memry r that the recvery interval is t high. The wrklad in this example is nt write-heavy, s this cunter is nt high in the dashbard. Widget 2 Generic Screbard SQL SERVER MEMORY, includes the fllwing cunters: Lazy writes/min Mnitrs the number f times per secnd that the Lazy Writer prcess mves dirty pages frm the buffer t disk as it frees up buffer space. Lwer is better with zer being ideal. When high, this cunter indicates a need fr mre memry. Page 49 f 92

50 Mnitring Business Critical Applicatins with Memry Grants Pending Shws the number f prcesses per secnd waiting fr a wrkspace memry grant. Numbers higher than 0 indicate a lack f memry. Buffer Cache Hit Rati Mnitrs the percentage f data requests answered frm the buffer cache since the last rebt. Pay attentin if the value is regularly belw 90. Ttal Server Memry Shws the amunt f memry that SQL Server is currently using. This value shuld grw as it ppulates its caches and lads pages int memry. As vsphere memry reservatins are recmmended fr business critical applicatins, this value can help t shw hw the memry is being used by the actual applicatin. Widget 3 Generic Screbard GUEST OS MEMORY, includes the fllwing cunters: Guest OS used memry Indicates amunt f OS memry being used. If vsphere memry reservatins are set then we can infer that the VMware balln driver will nt be using any f this memry and memry is being utilized by the SQL Server applicatin in the guest OS Guest OS used swap Indicates amunt f swap space being used. Widget 4 Metric Graph CPU(%) + GUEST ACTIVE MEM USAGE (%), includes the fllwing cunters: vsphere CPU Shws CPU usage fr the SQL Server database virtual machine. The vsphere metric is mre reliable than the CPU metric inside the guest OS. Fr a database, a cnsistently high value ver 90% might result in pr respnse times fr users. vsphere Guest Active Memry Shws the memry currently used by the virtual machine, accrding t the VMkernel. It is an estimate calculated by statistical sampling and shuld be treated as a starting pint t mnitr the memry cnsumptin f SQL Server. The SQL server and guest OS memry usage cunters (assuming n VMware ballning) can prvide mre accurate indicatin f memry usage. Widget 5 Metric Graph I/O PERFORMANCE, includes the fllwing cunters: SQL Server Lg Flush Wait Time - Ttal wait time, in millisecnds, t write all transactin lg pages. A lg flush ccurs when data is written frm the lg cache t the physical lg file. Ideally this cunter shuld be near zer. vsphere disk cmmand latency Shws the vsphere I/O latency metric fr the datastre. The wrklad in this example is I/O read intensive and has a latency f 30-40ms (the back-end strage in this scenari has nt been tuned fr ptimum perfrmance). SQL Server Transactins Per Minute Shws the number f SQL transactins. It is included here fr crrelatin with the disk cmmand latency. Page 50 f 92

51 Mnitring Business Critical Applicatins with T shw hw dashbard cunters change, an additinal abnrmal wrklad is intrduced. The wrklad is the clning f anther virtual machine in the same datastre in which the SQL Server virtual machine resides. The next figure shws the results. Figure 32. SQL Server Dashbard Under Abnrmal Lad Increase in I/O latency Drp in transactin rate Drp in CPU utilizatin, prcesses waiting n disk The additinal I/O intensive wrklad causes increased disk latency abve the nrmal readings and lwers the SQL transactin rate and CPU utilizatin. Page 51 f 92

52 7. Oracle Database Mnitring Business Critical Applicatins with The fllwing sectins cver mnitring f Oracle Database Server. Oracle Database server metrics can be btained by vcenter Operatins Manger by the fllwing methds: Oracle Enterprise Manager (OEM) adapter Cllects data frm Oracle Enterprise Manager database management tables. Adapter fr vfabric Hyperic - Oracle Plug-in Discvers and mnitrs Oracle metrics. vfabric Hyperic Oracle metrics can be used fr basic administratin but fr detailed analysis, such as investigating Oracle wait events, the OEM adapter is required. The Oracle Database mnitring example described in the fllwing sectins is based n metrics btained frm the Oracle Enterprise Manager and Hyperic adapters. 7.1 Overview f Oracle Enterprise Manager Adapter The Oracle Enterprise Manager (OEM) cllects data frm OEM database management tables. The adapter is cmpatabile with Oracle Enterprise Manager versins 10g, 11g and 12c. The OEM adapter requires a JDBC cnnectin t the OEM database. The cnnectin has the fllwing requirements: An Oracle JDBC prt must be pen n the firewall. The default prt number A valid Oracle JDBC cnnectin URL must be used. The default URL frmat is Credentials must allw reading frm the fllwing OEM database management (SYSMAN) tables: MGMT$TARGET MGMT$METRIC_CURRENT MGMT$AVAILABILITY_CURRENT MGMT$METRIC_DETAILS Page 52 f 92

53 The fllwing figure shws the lab envirnment fr mnitring Oracle. Figure 33. Oracle Lab Envirnment Mnitring Business Critical Applicatins with 7.2 Oracle Database Server Metrics The fllwing table is a partial list f Oracle Database server metrics (mstly frm the OEM adapter). Sme f these metrics are used in the example dashbard described in the fllwing sectins. Table 6 Sme OEM Adapter Database Server Cunters (partial list) Cunter Netwrk interface Cllisins (%) Netwrk interface Read (MB/s) Netwrk interface Write (MB/s) Lad Run Queue Length (5min Avg.) Wait Time (%) Descriptin Mnitrs netwrk interface cllisins fr a particular netwrk interface. Mnitrs netwrk interface Read in MB/s. Mnitrs netwrk interface Write in MB/s. Shws the 5 minute average fr run queue length. This metric represents the percentage f time spent waiting, instance-wide, fr resurces r bjects during this sample perid. Page 53 f 92

54 Mnitring Business Critical Applicatins with Cunter Lad Memry Utilizatin (%) Lad Swap Utilizatin (%) Listener Cnnectins Established (per Min.) Active Sessins Waiting : I/O Database Time Spent Waiting (%) Average Users Waiting Cunt Data Guard Status Library Cache Hit Rati Descriptin Mnitrs memry utilizatin. Mnitrs swap utilizatin. Represents the average number f cnnectins per minute that were established with the listener. Represents the active sessins waiting fr I/O (database level). Represents the percentage f time that database calls spent waiting fr an event. Represents the average number f users that have made a call t the database and that are waiting fr an event, such as an I/O r a lck request, t cmplete. If the number f users waiting n events increases, it indicates that mre users are running, wrklad is increasing, r waits are taking lnger (fr example, when maximum I/O capacity is reached and I/O times increase). Reprts n the status f each database in the Data Guard cnfiguratin. Mnitrs the percentage f entries in the library cache that were parsed mre than nce (relads) ver the lifetime f the instance (this metric is cllected frm Hyperic in the fllwing example). Page 54 f 92

55 Mnitring Business Critical Applicatins with Yu can see a detailed list f metrics at The fllwing figure shws the available metrics frm Oracle Enterprise Manager. All f these metrics can be pulled in t vcenter Operatins Manager thrugh the OEM adapter. Figure 34. Oracle Enterprise Manager All Metrics Database instance PRD all metrics Nte Only metrics are available if yu use database cntrl. Fr the cmplete set f metrics yu need Oracle Grid Cntrl and the crrect license. Page 55 f 92

56 7.3 Validating OEM Adapter Mnitring Business Critical Applicatins with After the OEM adapter is installed and cnfigured, yu can verify that the Oracle resurces are created and that metrics are cllected thrugh the adapter instance in vcenter Operatins Manager. T view the Oracle resurce 1. Lg in t the Custm user interface as an administratr. 2. Select Envirnment > Envirnment Overview. Page 56 f 92

57 Mnitring Business Critical Applicatins with 3. Select the PRD resurce and click Shw Detail t shw the Oracle metrics frm the OEM adapter. 7.4 Creating Oracle Database Dashbard This sectin describes an example dashbard fr the Oracle Database. T create a dashbard 1. Lg in t the custm user interface in a web brwser. The tabs near the tp f the Hme page are yur dashbards. Yu can switch t a different dashbard by clicking its tab r selecting it frm the Dashbards menu. 2. Click the plus (+) sign t the right f the last dashbard tab t enter the dashbard editr as shwn in the fllwing figure. Page 57 f 92

58 Mnitring Business Critical Applicatins with 3. Drag widgets in the left pane t the right pane. 3 clumn layut Each selected widget generates a separate pane in the final dashbard. The fllwing widgets are selected fr this example dashbard: 1 x Heath Tree Graph Shws the resurce hierarchy f the Oracle applicatin cntainer cnstruct (manually created using Envirnment > Applicatin Overview). 1 x Metric Graph Shws a graph f the recent perfrmance and predicted future perfrmance f a metric. It is pssible t shw multiple metrics in separate graphs r have them merged int a single graph fr easier cmparisn. 3 x Metric Graph (Rllver View) Allws administratrs t predefine a set f metrics t mnitr. Each metric graph widget is cnfigured with a set f metrics t display and a delay fr each metric t switch between metric graphs. At the predefined interval the widget cycles thrugh each metric. 1 x Generic Screbard Shws the current value fr each selected metric. Each metric appears in a separate bx. The value f the metric determines the clr f the bx. Define the values fr each clr when yu edit the widget. After the widgets are selected and the dashbard is displayed, edit the widgets t assign the required metrics. T custmize a widget, change its cnfiguratin ptins. Sme widgets d nt shw data until they are cnfigured as described in the next sectin. Page 58 f 92

59 7.4.1 Cnfigure Metric Graph (Rllver View) Widget T assign metrics t a Metric Graph (Rllver View) widget 1. Lg int the custm user interface. 2. Select the tab fr the dashbard that cntains the widget t edit. 3. Select Edit Widget icn in the widget's tlbar. Mnitring Business Critical Applicatins with Select resurces Select metrics Selected metrics appear here Page 59 f 92

60 7.4.2 Cnfigure Generic Screbard Widget T assign a metric t a Generic Screbard widget 1. Lg int the custm user interface. 2. Click the tab fr the dashbard that cntains the widget t edit. 3. Click Edit Widget n the widget's tlbar. Mnitring Business Critical Applicatins with Select resurce Select metrics Selected metrics appear here Specify ranges Page 60 f 92

61 7.4.3 Final Oracle Database Dashbard The final Oracle Database dashbard is shwn in the fllwing figure. Figure 35. Final Oracle Database Dashbard Example Mnitring Business Critical Applicatins with The widgets cmprising the abve dashbard are numbered 1 t 6. Widget 1 HEALTH TREE. Shws the health f varius resurces that Oracle Database depends n (chse individual tiers t see the health f the individual items): Mgmt_bca_1 Data Stre, surce vsphere adapter. Hgwarts Surce OEM adapter (autmatically discvered and created ). Bca-sap-radb-linux Surce vsphere adapter. Mgmt_BCA Cluster name, surce vsphere adapter. PRD Oracle Database Instance, surce OEM adapter. Widget 2 Metric Graph (Rllver View) ORACLE 10G DB MEMORY, includes the fllwing cunters: Used Memry Indicates hw much perating system memry is used. If vsphere memry reservatins are set, the VMware balln driver des nt use any f this memry. The memry is used by the Oracle DB Server applicatin in the guest OS. Guest Cnfigured Memry Shws hw much memry is cnfigured fr the virtual machine. Page 61 f 92

62 Mnitring Business Critical Applicatins with Widget 3 Metric Graph (Rllver View) ORACLE 10G DB CPU, includes the fllwing cunters: Lad CPU in I/O wait Shws the CPU time in I/O wait. Run Queue Length (5 min. Avg.) Time spent n run queue 5 minute average. CPU Usage (%) CPU utilizatin f the database virtual machine. Widget 4 Generic Scre bard ORACLE 10G GOS MEMORY, includes the fllwing cunters: Swap Utilizatin (%) Shws hw much swap space is used. This value shuld be zer. Cache Hit Rati Mnitrs the Oracle library cache hit rati. This measures the percentage f times the fully parsed SQL statements are already in memry. A lw library cache hit rati can result in additinal parsing, which decreases perfrmance and increases CPU cnsumptin. Memry Utilized Shws the amunt f memry that the Oracle DB server is currently using. As vsphere memry reservatins are recmmended fr business critical applicatins, this value can help t shw hw the memry is being used by the actual applicatin. Ttal Server Memry Shws the amunt f memry cnfigured fr the virtual machine. Widget 5 Metric Graph (Rllver View) ORACLE 10G DB PHYSICAL I/O, includes the fllwing cunters: Physical Read per Minute Indicates the number f data blcks read frm disk per minute during this sample perid. Physical Writes per Minute Indicates the number f data blcks written frm disk per minute during this sample perid. Widget 6 Metric Graph (Rllver View) ORACLE 10G DB NETWORK, includes the fllwing cunters: Netwrk interface cllisins (%) Shws the cllisin in percent fr a particular netwrk interface. Netwrk interface read (Mb/s) Shws the reads in Mb/s fr a particular netwrk interface. Netwrk interface write (Mb/s) Shws the writes in Mb/s fr a particular netwrk interface. Page 62 f 92

63 8. SAP Mnitring Business Critical Applicatins with The SAP business suite f applicatins supprts business prcesses that can be business and missin critical. Because disruptin f such business prcesses can lead t lss f revenue, mnitring is a key cmpnent f SAP deplyments. Sme f SAP perfrmance cunters are directly used in defining business level SLAs. A cmmn SAP architecture is multitier, cmprising applicatin, database, and central services tiers (the latter manages SAP transactin lck management and messaging). SAP mnitring requires visibility int all these levels. The next sectins shw hw this can be achieved in the virtual envirnment. The fllwing adapters are required t prvide a cmprehensive mnitring slutin fr SAP: SAP adapter Obtains SAP applicatin level metrics. The OEM/SQL Lader/SCOM/vFabric Hyperic adapters Prvides detailed mnitring f the SAP database. vfabric Hyperic Adapter Prvides access t all guest OS level metrics. The fllwing figure shws the SAP setup used in the examples. Figure 36. SAP Lab Setup Page 63 f 92

64 8.1 SAP Cmputer Center Management System Mnitring Business Critical Applicatins with SAP has a mnitring cmpnent called Cmputer Center Management System (CCMS), which prvides a range f mnitrs fr mnitring SAP envirnments. These mnitrs include perfrmance cunters fr understanding and evaluating the behavir f the SAP prcessing envirnment. If perfrmance values are pr, the mnitrs prvide infrmatin t fine-tune the SAP system, The perfrmance data in CCMS can be accessed by SAP administratrs thrugh the SAP client (SAP GUI). The CCMS mnitrs are available in SAP transactin cde RZ20. The fllwing figure shws RZ20 and sme perfrmance cunters. Figure 37. Screensht f SAP CCMS Fr an explanatin f SAP perfrmance cunters, see SAP CCMS Mnitr Templates Mnitr Set (http://help.sap.cm/saphelp_nw73/helpdata/en/d4/cc823bd26a5c42e a114084/cntent.htm). The vcenter Operatins Manager SAP adapter extracts all f the SAP CCMS cunters. Sme f the cunters are cvered in this dcument nly as examples and are dcumented in the fllwing table. SAP cnsultants and administratrs shuld make the final chice as t which SAP perfrmance cunters need t be mnitred within dashbards. Page 64 f 92

65 Table 7. Sme Useful SAP Cunters (frm CCMS Adapter) Mnitring Business Critical Applicatins with Cunter Dialg Respnse Time Database Request Time Backgrund Utilizatin Users Lgged On Descriptin Perid f time frm the request f the dialg t the dispatcher thrugh prcessing t the end f the dialg in the dispatcher and the transfer f the data t the presentatin layer. Average time fr prcessing lgical database requests (calls t the SAP database interface). Percentage f the backgrund prcessing capacity currently utilized. The value is averaged ver the backgrund wrk prcesses and, by default, averaged ver the last hur. Number f users lgged in t an applicatin server r dialg instance. Extended Memry utilizatin Heap Memry Utilizatin Percentage usage f extended memry. Extended memry cntains the largest part f the user cntext. The page management f this memry is perfrmed nt by the perating system, but directly by the SAP system. Percentage usage f private memry. A wrk prcess is nly assigned private memry if the rll area and extended memry are ccupied. The wrk prcess is then reserved fr the current user cntext until the end f the transactin. 8.2 Cnnecting t SAP The vcenter Operatins Manager SAP adapter uses SAP Business Applicatin Prgramming Interface (BAPI) calls t cllect metrics frm SAP CCMS. BAPIs are the SAP defined standard APIs t extract infrmatin frm SAP systems. The fllwing diagram prvides an verview f hw the adapter cnnects and extracts data frm SAP. Page 65 f 92

66 Mnitring Business Critical Applicatins with Figure 38. SAP Adapter Cnnectivity The SAP Java Cnnectr (SAP JC) is used by vcenter Operatins Manager. JC is a middleware cmpnent that enables the develpment f SAP-cmpatible cmpnents and applicatins in Java. SAP JC supprts cmmunicatin with the SAP Server it allws the Java cde t call ABAP-based BAPIs which in turn extract data frm the SAP CCMS cmpnent. After the SAP Adapter is installed and cnfigured, yu can view the SAP metrics inside vcenter Operatins Manager. T view SAP metrics 1. Select Envirnment > Envirnment Overview. Page 66 f 92

67 Mnitring Business Critical Applicatins with 2. Select the SAP Resurce and click Shw Detail t display the SAP metrics frm CCMS. The preceding figure shws the SAP metrics in the same menu hierarchy that can be seen inside SAP transactin RZ20. Page 67 f 92

68 8.3 SAP Applicatin Cntainer Mnitring Business Critical Applicatins with The SAP system fr the example dashbard cnsists f a database, SAP Central Services, and an applicatin server installed separately in the fllwing virtual machines: bca-sap_oradb_linux Runs the SAP Oracle database. bca-sap_ascs_linux Runs the SAP Central Services Instance. Central Services include messaging (manages client cnnectins and cmmunicatins) and enqueue (SAP lck management) services. bca-sap_app_linux Runs the SAP Primary Applicatin Server Instance and a secnd dialg Instance (bth are referred t as dialg instances). This multitier architecture can be described in a vcenter Operatins Manager applicatin cntainer Cnfigure Applicatin Cntainer An applicatin is a type f vcenter Operatins Manager cntainer resurce that can have multiple hierarchies. The applicatin resurce cntains ne r mre tiers, and each tier cntains ne r mre resurces. In a multitier SAP deplyment, the applicatin tier cnstructs crrespnd t the different tiers f the SAP architecture. The applicatin cntainer is used t capture the single SAP system cnsisting f the three previusly mentined virtual machines. The example has the fllwing tiers: Database tier fr the database virtual machine. Central Services tier fr the Central Services virtual machine. Applicatin tier fr the SAP dialg server virtual machines Create an Applicatin Cntainer fr a Single SAP System T create r view vcenter Operatins Manager applicatin cntainers 1. Lg in t vcenter Operatins Manager Enterprise as an administratr. 2. Select Envirnment > Applicatins Overview. 3. Select Edit Applicatin. Page 68 f 92

69 In the user interface, multiple resurces are assigned t each tier as fllws: Applicatin Server (SAP PRD) resurces: Mnitring Business Critical Applicatins with Virtual machine running the primary SAP applicatin server instance and a secnd dialg instance (bca-sap-app-linux). The Linux guest OS (discvered by vfabric Hyperic BCA-SAP-APP-linux.mgmt.lcal). The SAP resurce frm the SAP adapter (PRD ). The vfabric Hyperic agent (BCA-SAP-APP-linux HQ Agent 5.0.0). Central Services (SAP PRD) resurces: Virtual machine running Central Services (bca-sap-ascs-linux). The Linux guest OS (discvered by vfabric Hyperic BCA-SAP-ASCS-linux.mgmt.lcal). The vfabric Hyperic agent (BCA-SAP-ASCS-linux HQ Agent 5.0.0). Database (SAP PRD) resurces: Virtual machine running the database (bca-sap-radb-linux). The Linux guest OS (discvered by vfabric Hyperic - BCA-SAP-ORADB-linux.mgmt.lcal). The vfabric Hyperic agent (BCA-SAP-ORADB-linux HQ Agent 5.0.0). The Oracle resurce frm the OEM adapter (PRD). Resurces are assigned that are relevant t mnitr the SAP applicatin frm the applicatin dwn t the vsphere level. This applicatin cntainer cnfiguratin defines a resurce hierarchy that we can access fr rt-cause analysis. After the applicatin cntainer is defined, yu can view it by selecting Envirnment > Applicatins Overview > SAP System (PRD). The health tree that is displayed shws the tiers f the applicatin cntainer created fr the SAP system. Mve dwn the applicatin hierarchy t examine cmpnents such as the Database tier. Figure 39. SAP Applicatin Cntainer Overview Page 69 f 92

70 Mnitring Business Critical Applicatins with Duble-click Database (SAP PRD) t display the resurces that were added database tier during the cnfiguratin f this applicatin cntainer. Duble-click a specific resurce t view additinal details. Figure 40. SAP Database Tier Health tree 8.4 Determine Key Metrics and Mnitring Requirements fr SAP Appendix B: Define SAP KPIs and Super Metrics, shws hw t cnfigure threshlds and mnitring criteria fr SAP in vcenter Operatins Manager. The fllwing is an example list f criteria (final determinatin depends n specific custmer requirements): Create an alert if any applicatin server virtual machine exceeds 90% CPU. Create an alert if the dialg respnse time f any applicatin server exceeds 1000ms (chsen because certified SAP OLTP benchmarks are based n ne secnd respnse time). Create an alert if Central Services virtual machine exceeds 50% CPU (this is a SAP single-pint-ffailure and cnfigured with 1 x vcpu s it can be prtected with VMware FT). Create an alert if the database server virtual machine is higher than 65% CPU (this is a SAP singlepint-f-failure and this value is chsen because SAP sizing is typically dne at this utilizatin level). Create an alert if the database server virtual machine strage latency exceeds a certain threshld. This alert can use threshlds that are already precnfigured by VMware in the vsphere adapter attributes. Create a super metric that crrespnds t the ttal number f users lgged nt the SAP system. In this example, the SAP metrics prvide the user cunt by applicatin server instance, s it is necessary t sum the values acrss all the applicatin server instances t btain the ttal. (In ther SAP releases r different setups f CCMS, if the ttal user value is available directly frm CCMS then this super metric is nt required.) Page 70 f 92

71 Mnitring Business Critical Applicatins with A super metric is based n multiple individual metrics and is useful when a single metric cannt prvide needed infrmatin n the behavir f the system. Fr all the previusly mentined alert criteria (which is based n the threshlds f a single attribute), the fllwing actins are dne in vcenter Operatins Manager: Create a custm attribute package. Select the required attributes as a key indicatr/kpi. Assign the threshld values. Assign the custm attribute package t the relevant virtual machine r SAP resurce. The ttal user criterin requires a super metric. This super metric is assigned t the Applicatin Server (SAP PRD) applicatin cntainer tier. Detailed steps are presented in Appendix B: Define SAP KPIs and Super Metrics. After defining the super metric, yu can view it as a cunter in vcenter Operatins Manager. Fr example, t verify that the super metric is available in the applicatin tier f the applicatin cntainer cnstruct, select Envirnment > Applicatins Overview, and then select the SAP applicatin cntainer SAP System (PRD). Figure 41. Verify Ttal Users Super Metric is Wrking Ttal user super metric 8.5 Create SAP Dashbard This sectin describes an example dashbard fr the SAP system. T create a dashbard 1. Lg in t the custm user interface in a web brwser. The tabs near the tp f the Hme page are yur dashbards. Yu can switch t a different dashbard by clicking its tab r selecting it frm the Dashbards menu. 2. Click the plus (+) sign t the right f the last dashbard tab t enter the dashbard editr as shwn in the fllwing figure. Page 71 f 92

72 Mnitring Business Critical Applicatins with 3. Drag widgets in the left pane t the right pane. Each selected widget generates a separate pane in the final dashbard. The fllwing widgets are selected fr this example dashbard: 2 x Metric Graph Shws a graph f the recent predicted future perfrmance f a metric. Yu can shw multiple metrics in separate graphs r have them merged int a single graph fr easier cmparisn. 1 x Applicatin Detail Shws infrmatin fr a selected applicatin cntainer. The tp f the widget shws the number f tiers, resurces, and metrics that the applicatin cntains and the number f alerts n the applicatin. The Applicatin Detail widget des nt shw infrmatin fr child resurces. Fr each tier in the applicatin, the Applicatin Detail widget shws the icns fr the health f each resurce in that tier, the tier name, the metric sparkline fr the last 24 hurs, the tier's current health scre, and the number f active alerts fr the tier itself. All this detail autmatically appears in the dashbard when the applicatin cntainer is selected in the widget. 1 x Generic Screbard Shws the current value fr each selected metric. Each metric is shwn in a separate bx. The value f the metric determines the clr f the bx. Yu define the values fr each clr when yu edit the widget. After the widgets are selected and the dashbard is displayed, yu must edit the widget t assign the required metrics. Custmize a widget by editing its cnfiguratin ptins. Sme widgets d nt shw data until yu cnfigure them. This is shwn in the next sectins fr tw f the widgets. Page 72 f 92

73 8.5.1 Cnfigure Metric Graph Widget Mnitring Business Critical Applicatins with T assign metrics t ne f the Metric Graph widgets, lg int the custm user interface, click the tab fr the dashbard that cntains the widget t edit, and click the Edit Widget icn n the widget s tlbar. The fllwing figure shws des t cnfigure the widget n the Edit Widget screen. Figure 42. SAP Dashbard Cnfigure Metric Graph Widget Select resurces Narrw search and select resurce Select metrics Selected metrics appear here Page 73 f 92

74 8.5.2 Cnfigure Generic Screbard Widget Mnitring Business Critical Applicatins with T assign metrics t ne f the Generic Screbard widget, lg int the custm user interface, click the tab fr the dashbard that cntains the widget t edit, and click the Edit Widget icn n the widget s tlbar. The fllwing figure shws des t cnfigure the widget n the Edit Widget screen. Figure 43. SAP Dashbard Cnfigure Generic Screbard Widget Select resurce Select metric Selected metrics appear here. Specify ranges. Ttal user super metric was manually created Selected metrics appear here Page 74 f 92

75 8.5.3 Final SAP Dashbard Mnitring Business Critical Applicatins with The final SAP dashbard is shwn in the next figure. The dashbard is mnitring a custm wrklad that runs peridically. The wrklad has been cnsistently running fr multiple days and can be regarded as a baseline. Figure 44. SAP Dashbard with Baseline Wrklad The widgets cmprising the dashbard are numbered 1 t 4. Widget 1 APPLICATION DETAIL Shws infrmatin fr the SAP PRD applicatin cntainer. The tp f the widget shws the number f tiers, resurces, and metrics that the applicatin cntains and the number f alerts n the applicatin. Each resurce that was assigned t the tier appears as a separate tile (small square). By passing the cursr ver the tiles yu can see the name f the resurce and view details, fr example, see mre infrmatin abut an applicatin server virtual machine. In this scenari there is ne applicatin server virtual machine. A large SAP system wuld have many mre, and mre tiles wuld be displayed. Widget 2 GENERIC SCOREBOARD, includes the fllwing cunters: Dialg Instance 00 and 01 Respnse Time Shws the respnse time f the first and secnd dialg instance. The nline respnse time can be used as a SLA measurement fr SAP systems s is an imprtant metric t bserve. Dialg Instance 00 and 01 Database Respnse times SAP perfrmance statistics can prvide a breakdwn f the nline respnse time and can separate ut the database cmpnent f the verall respnse time. This is useful t assess the health f the database. A bttleneck in the database causes this cunter t rise. Ttal Users Shws the ttal number f users lgged n the SAP system acrss all the dialg instances. This is a super metric that was created with a frmula equal t the sum f the lgged n users f each dialg instance. Batch Utilizatin - an SAP applicatin instance cnsists f multiple parallel prcesses called wrk prcesses. Sme f these prcesses can be assigned t run backgrund r batch tasks. The Page 75 f 92

76 Mnitring Business Critical Applicatins with batch utilizatin cunter specifies the percentage f these prcesses that are busy running batch tasks. A high percent indicates a large batch wrklad that culd lead t high CPU r I/O usage (depending n what the batch task is designed t d). Als it culd mean that mre batch prcesses need t be cnfigured. Widget 3 Metric Graph DB AND CENTRAL SERVICES CPU, includes the fllwing cunters: Database virtual machine vsphere CPU usage. Central Services virtual machine vsphere CPU usage. These tw cmpnents are single pints f failure in the SAP system, s very high CPU utilizatin is nt desirable. Central Services virtual machine can be cnfigured with 1 x vcpu s it can be prtected with VMware FT. The messaging and lcking functins d nt cnsume much CPU. CPU utilizatin shuld nt be cnsistently high. Widget 4 Metric Graph DB I/O LATENCY, includes the fllwing cunter: vsphere read and write cmmand latency fr the database virtual machine datastres. SAP wrklads can be I/O intensive s this is a useful metric t bserve. Merging the SAP and vsphere cunters in the same dashbard allws bservatin f hw a pssible I/O bttleneck that drives up the I/O latency values can affect the database respnse time as measured by SAP. The fllwing figure shws the result with a temprary extra wrklad executed in additin t the baseline wrklad t bserve hw the dashbard changed. Figure 45 SAP Dashbard with "Abnrmal" Wrklad Database and Applicatin server CPU g up abve the nrm tiles turn yellw Duble-click t investigate Mre users but respnse times g up n ne dialg instance In the example, the intrductin f the extra stress abve the nrmal wrklad raised sme alerts and tiles in the applicatin detail widget have changed frm green t yellw. The dialg and database respnse times have increased in ne applicatin server instance (the ther is relatively idle) and the ttal users have increased. It culd be that users are nt evenly balanced acrss the tw applicatin server instances. Althugh this is nt a serius issue (SAP respnse times are well within threshlds) an SAP administratr might want t investigate further. In the Applicatin Detail widget yu can duble-click t display the applicatin cntainer hierarchy, which is presented as a health tree and prvides access t view mre metrics. Page 76 f 92

77 9. Summary The fllwing list includes guidelines and best practices: Mnitring Business Critical Applicatins with The mnitring strategy fr business critical applicatins n vsphere shuld invlve a jint apprach between the VMware and applicatin administratrs. Applicatin administratrs shuld be familiar with key vsphere cunters, including percent usage, percent ready, memry reservatins, virtual disk latency, and netwrk packets lst. The dashbards shwn here shuld be treated as examples nly. They incrprate sme f the applicatin cunters, but actual implementatins will vary and the specific set f cunters will be based n custmer-specific requirements. The Exchange, database, and SAP administratrs shuld make the final selectin f applicatin cunters t be used in dashbards. If SCOM r OEM has been established as the standard in the datacenter, use the apprpriate vcenter Operatins Manager adapter. Fr database mnitring, yu can use the SQL Lader adapter t supplement the metrics frm the ther adapters, as the SQL Lader adapter allws any cunter t be btained directly frm database management system tables. If n preference has been made fr SCOM r OEM by the applicatin wners, use vfabric Hyperic. vfabric Hyperic prvides a relatively easy way t view multiple applicatins (SAP is the exceptin) and needs minimal-t-n invlvement frm BCA administratrs t install and cnfigure. vfabric Hyperic has plug-ins t mnitr Exchange, SQL Server, Oracle, ther databases, middleware, messaging systems, and JAVA based prcesses. Mre in-depth analysis may require the native mnitring tls f the respective applicatins r installatin f the respective BCA adapter. vfabric Hyperic can prvide a hmgeneus view f all the guest OS metrics in an envirnment that has bth Linux and Windws systems. The SAP, OEM and SCOM adapters include guest OS cunters which an applicatin administratr might prefer t use. T install the adapters, fllw the instructins in the Adapter Guide (https://www.vmware.cm/pdf/vcps-adapter-guide.pdf). Metrics frm vfabric Hyperic must be explicitly selected s they can be cllected by the vcenter Operatins Manager vfabric Hyperic adapter. The vfabric Hyperic SQL Server and Exchange plugins prvide numerus cunters. Select nly the nes that are applicable, as sme might nt be relevant fr initial capture. Adapter installatin and cnfiguratin generates multiple resurce kinds and resurces within vcenter Operatins Manager. The resurce is the entity that cllects metrics fr display in graphs and dashbards (such as an SAP system, individual database, r virtual machine). Many f the resurces are autmatically generated by discvery prcesses in the adapter and are allcated a name based n the hstname r DNS name r virtual machine name (any nn-standard hstnames and virtual machine names that d nt fllw pre-defined datacenter naming cnventins appear inside vcenter Operatins Manager). Create a dashbard t quickly view resurce metrics based n the Resurces, Metric Selectr, and Metric Graph widgets. Cnfigure widget interactins t allw metrics selected frm ne widget t pass ver t anther. The screbard widget prvides an efficient way t present a summary f key applicatin metrics in a clr-cded fashin based n specified threshlds. Yu can assciate this with a Metric Graph widget by cnfiguring a widget interactin s that a duble-click n a screbard cunter prduces a time Page 77 f 92

78 Mnitring Business Critical Applicatins with graph f that cunter in the metric graph widget. This is a useful tl t quickly view histry if the cunter value is in vilatin f a threshld. Create applicatin cntainers t mdel a multitier applicatin like SAP and Exchange. This cntainer prvides an verview frm a single applicatin perspective. Similarly, DBAs can create applicatin cntainers that prvide a view nly int databases (they might nt be respnsible fr applicatin r web servers). Yu can allcate resurces t the tiers based n what cmpnents and metrics need t be mnitred. Applicatin cntainers can be assigned t health tree widgets t prvide a hierarchical view int the envirnment t facilitate tp-dwn rt cause analysis. Start at the tp f the health tree hierarchy, then mve t the lwer tiers and finally t the assigned resurces that shw the metrics. Any threshld vilatin f a metric at the bttm f the hierarchy is rlled up the tree s it can be viewed as an exceptin at the higher level. This can help direct the investigatin when examining frm the tp. Fr example, if yu get alerts fr an unhealthy applicatin r an unhealthy applicatin server tier, yu can examine the applicatin server tier t see the ffending cmpnent and the virtual machine and service. Fr KPIs that require hardcded threshlds and invlve a single attribute, create a custm attribute package and assign it t the resurce. Fr a KPI that is based n multiple metrics, create a super metric. This allws yu, fr example, t create averages fr a metric that applies t multiple cmpnents in a scaled-ut applicatin (which has been defined in an applicatin cntainer cnstruct). An example is average respnse times f multiple applicatin servers. This means that yu d nt need t change the super metric if yu add mre applicatin servers. vcenter Operatins Manager autmatically finds the metric defined in the super metric acrss all the relevant resurces (as lng as the resurces have been crrectly assigned t the applicatin cntainer). Page 78 f 92

79 10. References Mnitring Business Critical Applicatins with VMware vfabric TM vfabric Hyperic Plug-ins Hyperic/plugins.html VMware vfabric vfabric Hyperic Dcumentatin Dcumentatin https://www.vmware.cm/supprt/pubs/vcps-pubs.html Adapter Guide https://www.vmware.cm/pdf/vcps-adapter-guide.pdf VMware vcenter Operatins Enterprise Installatin and Administratin Guide Getting Started Guide https://www.vmware.cm/pdf/vcps-56-custm-ui-getting-started-guide.pdf 11. Acknwledgements The fllwing VMware staff were invlved in creating this dcument: Vas Mitra (main authr) Alex Fntana (Exchange chapter) Kannan Mani (Oracle chapter) Other majr cntributrs and reviewers included: Benny Ayalew Hemant Gaidhani Wanda He David LaVigna Dave Overbeek Sctt Salyer The authr wuld like t thank the fllwing peple fr their assistance with creating the dashbards: Dave Overbeek David LaVigna Hemant Gaidhani Page 79 f 92

80 Appendix A: SQL Lader Adapter Cnfiguratin Page 80 f 92 Mnitring Business Critical Applicatins with The SQL Lader adapter uses select statements in SQL query files t retrieve data frm surce database tables. This appendix describes an example installatin and cnfiguratin f the SQL Lader adapter used t cllect perfrmance metrics frm the SQL Server system view table sys.dm_s_perfrmance_cunters. Micrsft has created Dynamic Management Views (DMVs) that can be accessed thrugh Transact-SQL statements t return server state infrmatin that can be used t mnitr the health f a server instance, diagnse prblems, and tune perfrmance. Fr mre backgrund, see Fr example, sys.dm_s_perfrmance_cunters prvides different SQL server perfrmance metrics. Fr SQL Lader adapter installatin and cnfiguratin instructins, see the SQL Lader Adapter Installatin and Cnfiguratin Guide (ftp://ftp.integrien.cm/vcops- Third_Party_Tl_Adapters/General%20SQL/SQL-Lader-Adapter-Install-and-Cnfig-Guide.pdf). The remainder f this appendix describes the tasks t cnfigure the SQL Lader adapter. Install SQL Lader Adapter Install the SQL Lader adapter accrding t the instructins in the SQL Lader Adapter Installatin and Cnfiguratin Guide. This creates the fllwing flder in the analytics virtual machine: /usr/lib/vmware-vcps/user/plugins/inbund/general_sql_adapter3/. Create Database Query File and Prperties File Create a query file in the guest OS f the analytics virtual machine t extract data frm DMV sys.dm_s_perfrmance_cunters. Create the query file /usr/lib/vmwarevcps/user/plugins/inbund/general_sql_adapter3/cnf/db_query_bca-sqlanalyti.sql. Cntents f the file are as fllws: SELECT FROM WHERE 'SQL LOADER' ADAPTERKIND, 'SQL Server PERFMON STATS' RESOURCEKIND, GETUTCDATE() TIMESTAMP, 'Agent' RESOURCEKIND, 'BCA-SQL-ANALYTI GSL-SQLSERVER' RESOURCENAME, replace([bject_name], ':', '-') + ' ' + cunter_name METRICNAME1, cntr_value VALUE1 sys.dm_s_perfrmance_cunters (GETUTCDATE() >= %f) AND ('1/1/2000' < %t) AND cunter_name in ( 'User Cnnectins', 'SQL Cmpilatins/sec', 'SQL Re-Cmpilatins/sec', 'Target Server Memry (KB)', 'Ttal Server Memry (KB)',

81 ) ORDER BY TIMESTAMP 'Lazy writes/sec', 'Checkpint pages/sec', 'Page life expectancy', 'Memry Grants Pending', 'Page IO latch waits', 'Wait fr wrker', 'Lg write waits', 'Netwrk IO waits' Mnitring Business Critical Applicatins with Yu can tune the adapter peratin by mdifying prperties in the instance-level prperties file. Create the fllwing file in the Analytics virtual machine: /usr/lib/vmwarevcps/user/plugins/inbund/general_sql_adapter3/wrk/db_query_bca-sqlanalyti.prperties. START_TIME = 03/07/ :44 MAX_MIN_WAIT_FOR_DATA = 15 DB_QUERY_FILTER_DATE_FORMAT = yyyy-mm-dd HH:mm:ss PROCESS_RELATIONSHIPS = false MSSQL_WINDOWS_AUTHENTICATION = false EVENT_PROCESSOR = false EVENT_MANAGED_EXTERNALLY = false These prperties are dcumented in the SQL Lader Adapter Installatin and Cnfiguratin Guide. The prperty MSSQL_WINDOWS_AUTHENTICATION = false defines hw SQL Lader lgs in t the surce database. The example uses SQL authrizatin with a database user ID and passwrd instead f Windws OS authenticatin. Page 81 f 92

82 Create Credential and Adapter Instance Mnitring Business Critical Applicatins with Create a credential that specifies a user name and passwrd t cnnect t the surce SQL Server database. 1. Lg in t the Custm user interface as an administratr. 2. Select Envirnment > Cnfiguratin > Credentials. 3. Select General Sql Data Lader frm the Adapter Kind drp-dwn menu. 4. Select the credential kind frm the Credential kind drp-dwn menu. 5. At the tp f the list f credentials, next t Actin, click Add. Enter a user name and passwrd as shwn in the fllwing figure. This example uses the SQL Server default system administratr accunt (sa) t lg in int SQL server, as this accunt has all the system privileges. In custmer envirnments, fllw the security best practices f the SQL Server DBA. The DBA might have deactivated the sa accunt and can supply anther accunt t lg in t SQL server. T create the SQL Adapter instance 1. Lg in t the Custm user interface as an administratr. 2. Select Envirnment > Cnfiguratin > Adapter Instances. 3. Select the cllectr vcenter Operatins Server frm the Cllectr drp-dwn menu. 4. Select General Sql Data Lader frm the Adapter Kind drp-dwn menu. 5. Click the Add New Adapter Instance icn and enter fields as shwn in the fllwing figure. 6. Click OK t save yur cnfiguratin. Page 82 f 92

83 Mnitring Business Critical Applicatins with Page 83 f 92

84 View Metrics in Custm UI Mnitring Business Critical Applicatins with Yu can nw view the metrics in the custm user interface in the Envirnment verview sectin, as shwn in the fllwing figure. The fllwing figure shws the cunters specified in the query file. Page 84 f 92

85 Mnitring Business Critical Applicatins with Appendix B: Define SAP KPIs and Super Metrics This Appendix describes hw t cnfigure the fllwing threshlds in vcenter Operatins Manager fr the SAP system: Create an alert if any applicatin server virtual machine exceeds 90% CPU. Create an alert if the dialg respnse time f any applicatin server exceeds 1000ms. Create an alert if Central Services virtual machine exceeds 50% CPU (this is an SAP single-pint-ffailure and is cnfigured with 1 x vcpu s it can be prtected with VMware vsphere Fault Tlerance). Create an alert if the database server virtual machine ges abve 65% CPU (this is a SAP singlepint-f-failure and is used as SAP sizing is typically cnducted at this CPU usage level). Create an alert if the database server virtual machine strage latency exceeds a certain threshld. It uses threshlds that are already precnfigured by VMware in the vsphere adapter attributes. Create a super metric that crrespnds t the ttal number f users lgged in t the SAP system. In this example, the SAP metrics prvide the user cunt by applicatin server instance, s yu can t sum the values acrss all the applicatin server instances t btain a ttal. A super metric is based n multiple individual metrics and is useful when a single metric cannt prvide the needed infrmatin abut the behavir f yur system. The fllwing steps in vcenter Operatins Manager are required fr all the criteria (except the ttal users criteria) which are based n hard threshlds f a single attribute: Create a custm attribute package. Select the required attributes as a KPI. Assign the threshld values. Assign the custm attribute package t the relevant virtual machine r SAP resurce. The ttal user criterin requires a super metric, as it invlves a calculatin cnsisting f multiple metrics. This super metric is assigned t the applicatin cntainer tier Applicatin Server (SAP PRD). Create CPU Utilizatin KPIs fr Database, Central Services, and Applicatin Server This sectin prvides infrmatin t cnfigure the fllwing: Create an alert if any applicatin server virtual machine exceeds 90% CPU. Create an alert if the dialg respnse time f any applicatin server exceeds 1000ms. Create an alert/ntificatin if Central Services virtual machine exceeds 50% CPU. Page 85 f 92

86 T clne the All Attributes package 1 Lg in t vcenter Operatins Manager Enterprise as an administratr. 2 Select Envirnment > Cnfiguratin > Attribute Packages. Mnitring Business Critical Applicatins with The All Attributes package is clned t prduce a separate package fr the applicatin, Central Services and database servers. Page 86 f 92

87 T edit each package and cnfigure the required metric as a key indicatr 1. Select SAP Prductin App Servers t edit. 2. Specify the threshlds under the Advanced Cnfiguratin sectin. 3. Select Vilatin f the hard threshld is a Key Indicatr. Mnitring Business Critical Applicatins with Page 87 f 92

88 Mnitring Business Critical Applicatins with T assign a custm attribute fr the SAP applicatin servers t all the SAP applicatin virtual machines (in this example there is ne) 1. Select Envirnment > Envirnment Overview. 2. Search and select the SAP applicatin server virtual machine bca-sap-app-linux > edit resurce. Repeat the steps in this sectin fr the Central Services and database server virtual machine. Page 88 f 92

89 Cnfigure Strage Latency Alert Mnitring Business Critical Applicatins with Fr the database strage latency, the KPI is already specified in the default All Attributes package, which was clned and assigned t the virtual machines (it has already been set by VMware). Page 89 f 92

90 Create Dialg Respnse Time KPI Mnitring Business Critical Applicatins with This sectin shws hw t cnfigure an alert if the dialg respnse time exceeds 1000ms. The dialg respnse time KPI in the SAP all attributes package is defined (created when the SAP adapter was installed). T cnfigure the alert 1. Select Envirnment > Cnfiguratin > Attribute Packages. 2. Select SAP all attributes > Edit. 3. Specify the threshlds in the Advanced Cnfiguratin sectin. 4. Select Vilatin f the hard threshld is a Key Indicatr. T assign the SAP all attributes package t the SAP resurce fr this particular SAP system 1. Select Envirnment > Envirnment Overview. 2. Search fr and select the SAP Resurce PRD > edit resurce. 3. Select SAP all attributes fr the Attribute package field. Page 90 f 92

91 Create a Super Metric fr Ttal SAP Users This sectin shws hw t d the fllwing: Mnitring Business Critical Applicatins with Create a super metric fr ttal users (based n the sum f lgged n users fr each dialg instance). Create a super metric package fr ttal users and assign the abve super metric t this package. Assign the ttal user super metric package t the applicatin cntainer Applicatin Server (SAP PRD). This example des nt set any threshlds fr the ttal user super metric. Instead, it is used directly fr displaying in the final dashbard. T create the super metric 1. Select Envirnment > Advanced > Super Metrics > Super Metric Editr. 2. Select Add New Super Metric. Enter frmula here: (Users fr sapapp1_prd_00) + (Users fr sapapp1_prd_01) 3. Select Envirnment > Advanced > Super Metrics > Super Metric Packages. 4. Select Add New Attribute Package. 5. Select the ttal users super metric. Page 91 f 92

92 Mnitring Business Critical Applicatins with T assign a super metric package t the SAP applicatin cntainer, applicatin tier 1. Select Envirnment > Envirnment Overview. 2. Search and select the Applicatin cntainer tier resurce Applicatin Server (SAP PRD) > edit resurce. 3. Select SAP PRD Ttal Users fr the Super Metric Package field. T verify that the super metric is available in the database tier f the applicatin cntainer 1 Select Envirnment > Applicatins Overview. 2 Select the SAP applicatin cntainer SAP System (PRD). Page 92 f 92

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