Remote Monitoring Service

Transcription

1 Remte Mnitring Service Service Definitin Fr G-Clud 7 September 2015

2 G-Clud 7 Service Definitin Remte Mnitring Service Mnitred parameters The fllwing sectins prvide a detailed view f what parameters Daisy s Remte Mnitring Service can mnitr. We are cnstantly adding new templates fr new device types as they becme available. What can be mnitred is dependent n the specific make/mdel f the equipment and can include (but is nt limited t) the fllwing. Temperature Errr (Rate) Memry Pl Utilizatin Chassis Mnitr Backplane Utilizatin Mdule Status OSPF Neighbur Status Frame-Relay VC Errrs Frame-Relay VC Bandwidth Utilizatin Physical Memry Utilizatin System Uptime Netwrk Interface: Bandwidth Utilizatin OSPF Neighbur Errrs OSPF External LSA Cunt OSPF LSA Rate BGP Peer Status BGP Rute Update Rate BGP FSM Transitins Frame-Relay VC Status Frame-Relay VC Traffic Rate CPU Utilizatin Virtual Memry Utilizatin Netwrk Interface: Availability Netwrk Interface: Packets Transmitted Netwrk Interface: Traffic Vlume Remte Mnitring Service Definitin Page 2 f 25

3 G-Clud 7 Service Definitin Mnitring Examples Example ruter view Example ruter system view t shw hardware status mnitring Switches Switch CPU Utilisatin (5 Mins Avg) Switch Memry Utilisatin Remte Mnitring Service Definitin Page 3 f 25

4 G-Clud 7 Service Definitin Backplane Utilisatin Jabber Packets Example extreme switch detail Cmmn fr ruters and switches: CPU Usage Interface/Prt State and Traffic Netwrk infrmatin is used t cnfigure the service t mnitr nly uplinks, WAN links and ther critical interfaces/prts. SNMP status pll rather than SNMP traps are used fr greater reliability. Remte Mnitring Service Definitin Page 4 f 25

5 G-Clud 7 Service Definitin Example interface utilisatin view Firewalls Daisy s Remte Mnitring Service prvides supprt fr a wide number f firewall architectures including (but nt limited t) Checkpint, Cisc ASA, Juniper Netscreen, Frtinet and IrnPrt. Cisc PIX Juniper Netscreen IrnPrt Security Cisc Firewall (PIX) Hardware Status Cisc Firewall (PIX) Active Cnnectins Disk Space Utilizatin CPU Utilizatin Physical Memry Utilizatin Virtual Memry Utilizatin System Uptime Netwrk Interface: Availability Netwrk Interface: Bandwidth Utilizatin Netwrk Interface: Packets Transmitted Number Cnnectins Number Tunnels Number Sessins CPU Utilizatin Memry Utilizatin NetScreen Plicy Matches (Packets) NetScreen Plicy Matches (Traffic) NetScreen Plicy Matches (Sessins) NetScreen Interface Status NetScreen Interface Packets Drpped NetScreen Plicy Matches (Packets) NetScreen Plicy Matches (Traffic) NetScreen Plicy Matches (Sessins) Disk Space Utilizatin CPU Utilizatin Physical Memry Utilizatin Virtual Memry Utilizatin System Uptime Netwrk Interface: Availability Netwrk Interface: Bandwidth Utilizatin Netwrk Interface: Packets Transmitted Chassis Temperature IrnPrt Resurce Cnservatin Reasn IrnPrt Pending DNS Requests IrnPrt RAID Status MTA Disk I/O Utilizatin MTA Queue Utilizatin MTA Queue Size MTA Active Netwrk Cnnectins MTA Prcess/Thread Cunt MTA Messages Transferred MTA Queue Size MTA Messages Vlume MTA Messages Lps Detected MTA Messages Transferred MTA Queue Size MTA Rejected Messages MTA Messages Vlume Remte Mnitring Service Definitin Page 5 f 25

6 G-Clud 7 Service Definitin Cisc PIX Juniper Netscreen IrnPrt Security System Uptime Bandwidth Utilizatin Packets Transmitted Traffic Vlume Netwrk Interface: Traffic Vlume MTA Active Netwrk Cnnectins MTA Rejected Cnnectins Disk Space Utilizatin CPU Utilizatin Physical Memry Utilizatin Virtual Memry Utilizatin System Uptime Netwrk Interface: Availability Netwrk Interface: Bandwidth Utilizatin Netwrk Interface: Packets Transmitted Netwrk Interface: Traffic Vlume Cisc Unified Cmmunicatins Manager In-depth remte mnitring is prvided fr Cisc Unified Cmmunicatins Manager using the fllwing parameters. In additin the hst server hardware and server perfrmance is als mnitred. Remte Mnitring Service Definitin Page 6 f 25

7 G-Clud 7 Service Definitin Daisy s Remte Mnitring Service prvides supprt fr a wide range f server types and hardware platfrms. Status plling fr hardware failure is prvided fr the main server hardware manufacturers, including HP & Dell. Availability Respnse time Packet lss Utilisatin (CPU, memry and disk) Event lgs Prcesses running Service availability and respnse time Remte Mnitring Service Definitin Page 7 f 25

8 G-Clud 7 Service Definitin Example server view Example server hardware mnitrs fr HP servers running HP System Management Hmepage Remte Mnitring Service Definitin Page 8 f 25

9 G-Clud 7 Service Definitin Applicatin and Service Mnitring Daisy s Remte Mnitring Service prvides supprt fr a wide range f applicatins and services including (but nt limited t) Micrsft Exchange, Micrsft Active Directry, SQL Databases, Micrsft Lync (Skype fr Business) and a range f specialist vice, messaging and vice recrding applicatins. Examples f in-depth perfrmance details fr Micrsft Exchange and Micrsft SQL Server are shwn belw. Micrsft Exchange Address Bk Sessins Directry Service Sessins Directry Service Threads IMC Cnnectins Active IMC Cnnectins Rejected IMC Cnnectins Failed IMC Message Delivery IMC Message Traffic IMC Message Errrs IMC Message Queue Per-Prtcl Traffic Per-Prtcl Sessins Infrmatin Stre Users Infrmatin Stre sessins Infrmatin Stre RPC Infrmatin Stre Queue Infrmatin Stre Message Delivery MTA Messages MTA Traffic MTA Deferred Queue Disk I/O Operatins Remte Mnitring Service Definitin Page 9 f 25

10 G-Clud 7 Service Definitin Example Exchange Applicatin Mnitrs Example Exchange Service Mnitrs Databases Daisy s Remte Mnitring Service prvides supprt fr a wide number f database applicatins, including, Micrsft SQL Server, Oracle, MySQL, Pstgres SQL, Sybase, DB2 & Ingres. Remte Mnitring Service Definitin Page 10 f 25

11 G-Clud 7 Service Definitin Micrsft SQL Micrsft SQL server Aut Param Ttal Aut Param Failed Aut Param Safe Aut Param Unsafe Batch Requests Cmpilatins Re-Cmplicatins Lgging In Users Lgging Out Users Cnnected Users Transactin Active Transactin Rate Lg Cache Hit Rati Lg Space Usage Lck Wait Time Lck Req/Deadlcks Database Status Percentage Used Percentage Remain Database Perfrmance Cunter Database Errrs Database IO Remte Mnitring Service Definitin Page 11 f 25

12 G-Clud 7 Service Definitin Example MS SQL Applicatin Mnitrs Virtual Servers Daisy s Remte Mnitring Service has templates ready made t mnitr a number f virtual server architectures including VMware, Citrix and Micrsft. The table belw shws mnitred parameters fr VMware, Citrix and Micrsft Hyper-V. VMware ESX 4 / ESX 3 VMware vsphere & vcenter Citrix XenServer Micrsft Hyper-V CPU Utilizatin Physical Memry Utilizatin Disk I/O Traffic Vlume Disk Space Utilizatin CPU Utilizatin Physical Memry Utilizatin Virtual Memry Utilizatin System Uptime Netwrk Interface: Availability Availability CPU Usage Disk Usage Memry Usage Netwrk Usage CPU Utilizatin Memry Active Memry Shared System Uptime Bandwidth Utilizatin Packets Transmitted Traffic Vlume cpu.usage.average Hst: Uptime Hst: CPU-n Utilizatin Hst: Memry Utilizatin Hst: NIC Traffic In Hst: NIC Traffic Out Hst: Strage Device Utilizatin VM: CPU-n Utilizatin VM: Memry Utilizatin VM: NIC Traffic In VM: NIC Traffic Out VM: Disk Vlume In VM: Disk Vlume Out CPU Utilizatin Heartbeats Received System Uptime Disk I/O Netwrk I/O Traffic Vlume Traffic Drpped Disk Space Utilizatin CPU Utilizatin Physical Memry Utilizatin Virtual Memry Utilizatin Remte Mnitring Service Definitin Page 12 f 25

13 G-Clud 7 Service Definitin VMware ESX 4 / ESX 3 VMware vsphere & vcenter Citrix XenServer Micrsft Hyper-V Netwrk Interface: Bandwidth Netwrk Interface: Packets Netwrk Interface: Traffic Vlume cpu.swapwait.summatin mem.swapin.average mem.vmmemctl.average mem.verhead.average disk.busresets.summatin Disk.cmmandsAbrted.summatin net.received.average net.packetsrx.summatin Number f Users Number f Prcesses Number f Threads System Cntext Switches File I/O Operatins Windws Service Status Netwrk Interface: Availability Netwrk Interface: Bandwidth Utilizatin Netwrk Interface: Packets Discarded Netwrk Interface: CRC Errrs Netwrk Interface: Packets Transmitted Netwrk Interface: Traffic Vlume Example VMware Mnitrs Remte Mnitring Service Definitin Page 13 f 25

14 G-Clud 7 Service Definitin Event Crrelatin Daisy s Remte Mnitring Service prvides advanced features that enable engineers t rapidly crrelate events acrss multiple devices and individual mnitring tests. Histrical device event status fr the last 24 hurs Remte Mnitring Service Definitin Page 14 f 25

15 G-Clud 7 Service Definitin Histrical test event status fr the last 24 hurs Event Management Daisy s Remte Mnitring Service prvides an easy t use Event Manager that enables engineers t create custm views f events as they ccur. Where Service Cntainers are defined it is easy t see what the impact f a device failure is. Remte Mnitring Service Definitin Page 15 f 25

16 G-Clud 7 Service Definitin Event Manager view shwing what Service Cntainers are affected by the event Standard Mnitring Custmisatin The Daisy Remte Mnitring Service can be tailred t deliver custmer-specific business dashbards and custm device reprts. Service Cntainers Infrmatin cllected frm mnitred entities can be categrised int Service Cntainers which can then be used t prvide a service verview, SLA mnitring and fr further reprt generatin. A Service Cntainer can include devices and mnitred parts f a device, fr example, a single switchprt r single prcess running n a device can be included in a cntainer withut the whle mnitred device being in the cntainer. Service Cntainers als give an verview t the impact that failure f an individual cmpnent may have n that service. Standard service cntainer A standard service cntainer is available fr read-nly view by the custmer. This cntainer view prvides an verview f all the entities relating t a service cntainer as shwn in the example belw. Remte Mnitring Service Definitin Page 16 f 25

17 G-Clud 7 Service Definitin Example Service Cntainer The custmer can drill dwn t view particular cmpnent perfrmance and event data and t run reprts frm that data. Dashbards Custm dashbards Real-time custm dashbards can be created t depict particular custmer services. An example shwn belw prvides an verview f the Daisy Exchange mail service cntainer. Dashbards can be cnfigured t shw any mnitred test in a variety f presentatin frmats. Remte Mnitring Service Definitin Page 17 f 25

18 G-Clud 7 Service Definitin Example custm dashbard depicting Daisy Perfrmance Overview Maps Devices r Service Cntainers can be pltted n maps r images t shw the real-time status. Clicking n the device r service cntainers drills dwn int the device r service cntainer view. Remte Mnitring Service Definitin Page 18 f 25

19 G-Clud 7 Service Definitin Example verview map SLA Dashbard Custm SLA dashbards can be created t shw hw clse an SLA. is t breaching. Example SLA Dashbard Standard Reprts The standard mnitring slutin prvides a flexible reprting platfrm fr creating graphs and tables f perfrmance data fr custm reprting perids. Standard ut-f-the-bx reprts can be run fr a wide variety f device types r custm reprts can be generated fr any mnitred parameter. In additinal custm reprts can be generated autmatically and scheduled fr delivery as a PDF attachment using . Examples f sme f the reprts are shwn belw. Remte Mnitring Service Definitin Page 19 f 25

20 G-Clud 7 Service Definitin Example Netwrk Utilisatin reprt Cnfiguratin Backup Autmated ruter/switch cnfiguratin backups can be taken using the mnitring tl at regular intervals. The tl als prvides the facility t cmpare cnfiguratins between ld and new n the same device r different devices. Other infrmatin abut the ruter/switch can als be cllected, such as serial numbers, installed cards, neighbur infrmatin, VLANs and Mac address tables. Remte Mnitring Service Definitin Page 20 f 25

21 G-Clud 7 Service Definitin Example Cnfiguratin Management view Advanced Mnitring Services The Daisy Remte Mnitring Service can be tailred t deliver advanced mnitring services. Netflw/JFlw/SFlw cllectin Netwrk ruter devices can be cnfigured t cllect nt nly interface utilisatin but what that traffic is and what its surce and destinatin are. S yu will be able t determine, fr example, nt nly which WAN links are ver-utilised but what traffic and wh is using the bandwidth. This feature requires that the netwrk ruter is capable f cllecting this data. Netflw, JFlw and SFlw are all supprted standards. Remte Mnitring Service Definitin Page 21 f 25

22 G-Clud 7 Service Definitin Cisc IPSLA Cisc ruters can run IPSLA cmmands t determine the availability and quality f the links between Cisc ruters. The statistics frm the IPSLA data can be cllected by the mnitring tl and displayed and acted upn as any ther mnitring test. Cisc IPSLA can measure the jitter, delay and latency f links and supply a Mean Opinin Scre (MOS) figure t give an indicatin f the vice quality f the link being measured. Remte Mnitring Service Definitin Page 22 f 25

23 G-Clud 7 Service Definitin Remte Mnitring Service Definitin Page 23 f 25

24 G-Clud 7 Service Definitin Custm Scripting Sme applicatins and devices require custm scripts t be develped and deplyed t gather infrmatin nt available t standard mnitring prtcls. Fr example, Daisy has develped custm scripts t mnitr ld telephny servers that d nt have an SNMP mnitring interface. The custm scripts integrate int the mnitring slutin s that status and perfrmance metrics can be gathered as per devices that have supprt fr standard mnitring prtcls. Remte Mnitring Service Definitin Page 24 f 25

25 G-Clud 7 Service Definitin Abut Daisy Daisy Cmmunicatins Limited delivers technlgy-enabled business efficiencies t enterprises arund the wrld. Our custmers benefit frm ur 40 years f experience, expertise and ecsystem f industry partners. Thrugh ur cnsultative apprach (understand, deliver and imprve) we wrk with ur custmers t explre hw technlgy can supprt their business bjectives nw and int the future. Our prtfli includes slutins arund Unified Cmmunicatins and Cllabratin, Enterprise Netwrks, Cntact Centres, Clud Services and Glbal Managed Services. Explre mre at Daisy Cmmunicatins Limited Daisy Huse Lindred Rad Business Park Nelsn Lancashire BB9 5SR +44 (0) enquiry@daisygrup.cm Remte Mnitring Service Definitin Page 25 f 25