The Portuguese Agenda for egovernment. Anabela Pedroso.

Transcription

1 The Portuguese Agenda for egovernment Anabela Pedroso

2 Some numbers...

3 Portugal and the use of Internet (Population: ) Population and ICT (2006) Broadband connection 24% Mobile Telephone Service (MTS) subscribers: 12.4 million Enterprises and ICT (2006) Broadband Connection Medium enterprises - 89% 10th place - UE15 Small enterprises - 59% 13th place - UE25. Interaction with Public Services Form downloads (92% of enterprises with internet connection), complete online transactions (91%), Informations (90%). Portugal is at the 4th place / UE25 in filling and sending online forms 3

4 Public Administration and the use of Internet entral Public Administration 100% - Internet on Public Administration 88% - Agencies with site and services online 97% - Use as a way of contact 50% of growth (compared to 2005) Agencies using online services with information and resources stored in databases from other agencies 27% growth Internet Orders op Services Avaliable Online Transactional services 49% Informational and Interactive services 51% unicipalities 93% - Use of Internet in municipalities 40% growth online forums 36% provide public consultation over the Internet 4

5 % Sophistication of online Public Services Online Public Services The 5th growth of the 28 countries in the two indicators 5

6 The Portuguese Strategy for egov Placing the Citizen in the Centre of a Modern and Changed Public Administration

7 Placing Citizens in the Centre of a Modern and Changed Public Administration 1 st Priority: Inclusive Electronic Administration: In 2010 every citizen will be able to use electronic public services through the most suitable channel. In Moving Forward in the 5 priority objectives of the egovernment Action Plan. EU. i2010 7

8 What does the citizen waits for? - That it interacts the least with me - That it gives me the same answer no matter where I go - The Public Administration is the institution that less contributes for my happiness - The Public Administration is slow answering to the challenges of a complex society Celerity Knowledge Kindness Adaptability 8

9 Challenges & Opportunities Innovation in providing services Focus in the citizens and enterprises needs and expectations A changing Administration: Break organizational silos Create networks and connect information systems Promote cooperation. Transformation. Cooperation. Connectivity. Interoperability 9

10 How to catch the challenge? it is the foremost task and responsibility of our generation to re-imagine our enterprises and institutions, public and private. Tom Peters 10

11 Challenges: Promote the PA Re-Invention A new type of Organizations A new type of Workers A new type of Relationships with Citizens and Enterprises 11

12 A new type of Organizations YESTERDAY Administrative Departmentalised & Slow A job for life Bigger is better Change supported by technology TODAY Innovative Transversal alliances & Agile A life full of jobs Better is better Technology encourages change 12

13 A new type of Organizations: IT impact and backstage work Electronic Services ICT - Organizational Structures - Administrative Simplification - Resources Management (accountability) - Organizational Culture 13

14 A new type of Organizations: Paradigm change of the Industrial Era Hierarchical structures supported in procedures and organized in departments with strict boundaries 14

15 A new type of Organizations YESTERDAY TODAY 15

16 A new type of Workers 16

17 A new type of Workers And let it be noted that there is no more delicate matter to take in hand, nor more dangerous to conduct, nor more doubtfu in its success, than to set up as the leader in the introduction of changes Nicolai Machiavelli,

18 A new type of workers Invest in the human capital Culture is a 2 nd skin hard to touch..... New Paradigms. New Knowledge. Re-invention of the Inner-self The fear of changing is understandable when it entails an imposed and very painful exfoliation... 18

19 A new type of relationships with citizens and enterprises YESTERDAY PA: Inflexible and compartmentalized The same measure to all Services with difficult availability The State rules Isolated TODAY PA: Transversal e shared Personalized service Real Time Services 24/7 The Citizen rules Network (national e international) 19

20 Citizens relationship transformation QUALITY TRANSFORMATION TRUST CITIZENSHIP Citizens expect better services not only from the public administration but also from the private sector. 20

21 A new type of relationship with citizens and enterprises A CITIZENS and PROCESSES centred strategy, supported in information technologies, materialized in a citizens centred ARCHITECTURE : Citizen Expectation Find services Monitorize the services quality Improve the services distribution Multi-channel platform of public services 21

22 Standards and common methodologies Uniformidade Standardization Standards iniciais De Jure Funcionam para o mundo físico Tradutibilidade Standards De Facto Translation 22

23 A new type of internal relationship Governance Cross-ministerial and multi-level governance (central, regional e local). What is the role of those groups, the coordination and the deliberation of the way to go.. 23

24 Gather the pieces and rule Governance guarantees that people do what they are meant to do. It is possible through policies, processes, metrics and organization. (Burton Group)

25 From words to action ICT as an instrument to support the transformation 25

26 Finances and the relation with taxpayers Electronic tax payments

27 Direct Social Security A fast way of interaction registered users 1 million visitors 62 online transactions 27

28 Justice with Initiative Near Citizens and Enterprises % of new enterprises created in less than an hour

29 Business Portal Simpler, from start to end FIRM ON A SPOT FIRM ONLINE Create an entreprise face to face in less than one hour or do it online: strong authentication and digital signature 29

30 Citizens Portal Better to You, Better to All More than registered users newsletter subscribers 683 services provided by 125 entities pageviews/m 30

31 XXI Century Police Station - Estoril Partnership with the private sector_pt 31

32 Citizen shop: A renewal concept for one-stopshop Market of Public Services 7 years: 50 million of attendecies 32

33 Services of proximity: Local Information Centre 33

34 Citizen s Card: An interoperability example Fev 2007 Azores Faial, Corvo, Graciosa and Flores 1119 CC requested until March 19th Replaces 5 cards: Identity Card Taxpayer Card Social Security Card Voter s Card National Health Service C The Citizen s Card presents itself as a true citizenship certificate, having a double form of a physical document, that identifies the citizen visually nd physically, and of a digital document, that allows its holder to electronical Authenticate the transactions in witch he/she takes part. 34

35 Almost final synthesis See the world through the citizens eyes; Create a unique face to the Public Administration, providing multi-channel services to citizens and enterprises Change the government role: from authoritarian to promoter; Create a common Agenda about Interoperability and Electronic Authentication; Develop transversal proximity: PA, central, regional and local very important: the 3 rd sector Develop a framework of knowledge workers in the PA, focused in new leaders and workers 35

36 Do you still remember the story of the blinds and the elephant?... Thank You 36

37 The Portuguese Agenda for egovernement Anabela Pedroso