TREADING THE PATH THE PORTUGUESE ADMINISTRATIVE MODERNIZATION EXPERIENCE

Transcription

1 AGENCY FOR THE ADMINISTRATIVE MODERNIZATION TREADING THE PATH THE PORTUGUESE ADMINISTRATIVE MODERNIZATION EXPERIENCE PAULO NEVES PRESIDENT OF THE BOARD

2 CHALLENGES HOW TO ADAPT AND SURVIVE IN A PERMANENT CHANGE CONTEXT? HOW TO CONCILIATE INCREASING DEMANDS FROM CITIZENS AND BUDGET CONSTRAINTS? 2

3 PERMANENT EFFORTS PERMANENT CHANGE PERMANENT IMPROVEMENT 3

4 INNOVATION 4

5 PORTUGUESE COMMITMENT WITH THE EUROPEAN DIGITAL AGENDA EFFORTS. A NATIONAL ACTION PLAN IS UNDERWAY, WITH 68 CROSS CUTTING MEASURES TO BOOST THE INFORMATION AND KNOWLEDGE SOCIETY. THE AXIS OF EGOVERNMENT, COORDINATED BY AMA HAS 38 MEASURES FROM ALL AREAS OF THE PUBLIC SECTOR (JUSTICE, EDUCATION, SOCIAL SECURITY, HEALTH, INTERNAL AFFAIRS) 5

6 PORTUGAL IS A REFERENCE IN THE EGOV DOMAINS. THE TOP POSITIONS IN THE EUROPEAN EGOVERNMENT BECHMARK ARE A REFLEX OF THE NATIONAL EFFORTS. WE DON T SEE IT AS AN END, BUT AS A MEAN TO IMPROVE YEAR AFTER YEAR, MOBILIZING ALL THE PUBLIC ADMINISTRATION. 6

7 WITHIN THE PRESIDENCY OF THE COUNCIL OF MINISTERS, LEADS THREE POLICY FIELDS OF ADMINISTRATIVE MODERNIZATION: 1. PUBLIC SERVICE DELIVERY (CITIZEN CENTERED) 2. ADMINISTRATIVE SIMPLIFICATION (SIMPLIFY) 3. E-GOVERNMENT (CONNECT) PORTUGAL ASSUMES THESE PRIORITIES IN AN INTEGRATED WAY. 7

8 1. FINANCING THROUGH SAMA ADMINISTRATIVE MODERNIZATION SUPPORTING SYSTEM, AMA MANAGES THE FINANCING FUNDS OF PROJECT IN ALL PUBLIC ADMINISTRATION. 2. PRÉ-EVALUATION OF EXPENSES ALL ICT EXPENSES IN THE PORTUGUESE PUBLIC ADMINISTRATION ABOVE ARE PRE-EVALUATED BY AMA 3. INTER-MINISTERIAL NETWORKS NETWORKS WITH REPRESENTATIVES OF ALL THE MINISTERIES ASSURE A TRANVERSAL LEADING ROLE TO AMA: GPTIC PORTUGUESE EGOV AGENDA RIMA ADMINISTRATIVE MODERNIZATION INTERMINISTERIAL NETWORK 8

9 1 CITIZEN CENTERED IMPROVE INTERFACE WITH CITIZENS, MULTIPLYING CHANNELS AND INTEGRATING PUBLIC SERVICE DELIVERY 9

10 MULTICHANNEL APROACH NATIONAL NETWORK OF 35 CITIZEN S SHOPS CITIZEN AND ENTREPRENEUR PORTALS CONTACT CENTER 10

11 BUT WE WANT MORE. PERMANENT IMPROVEMENT IS FUNDAMENTAL, NAMELY HAVING IN MIND TODAY S TRENDS LIKE: CITIZENS AND BUSINESS EMPOWERMENT DIFFERENT WAYS OF ACCESSING PUBLIC SERVICES MOBILITY 11

12 INVESTING IN THE AVAILABLE ONLINE PUBLIC SERVICES - PROMOTING THE USE OF DIGITAL CHANNELS; SEVERAL PUBLIC AND PRIVATE ENTITIES INVOLVED AND A WIDE CATALOGUE OF SERVICES AVAILABLE ONLINE. BASED ON THE DIGITAL BY DEFAULT PRINCIPLE ASSURING THE USAGE O SERVICES THAT ARE ALREADY AVAILABLE ONLINE; TROUGH A MEDIATED ACCESS TO PUBLIC SERVICES, CAN ALSO LEARN HOW TO USE THE SERVICE. 12

13 NEW CITIZEN PORTAL WILL BE LAUNCHED THESE DAYS. SIMPLICITY AND USABILITY ARE COMBINED WITH NEW FUNCTIONALITIES, DIFFERENT WAYS OF AGGREGATING INFORMATION AND SERVICES, NAMELY TROUGH LIFE EVENTS 13

14 MOBILE A MOBILE WAY OF HAVING INFORMATION ABOUT PUBLIC SERVICES, IN A GEORREFERENCIED WAY (AVAILABLE SOON) 14

15 2 SIMPLIFY IDENTIFY REDUNDANCIES, PROCESSES RE- ENGINEERING, ELIMINATE STEPS, TRUST BY DEFAULT, KEEP IT SIMPLE 15

16 ZERO LICENSING SIMPLIFICATION OF VARIOUS PROCEDURES RELATED TO THE LICENSING OF ECONOMIC ACTIVITIES, PROMOTING INCREASED COMPETITIVENESS. ALL MUNICIPALITIES INVOLVED. 16

17 ENTREPRENEUR COUNTER A CLEAR EXAMPLE OF THE CONNECTION BETWEEN CENTRAL AND LOCAL ADMINISTRATION. A UNIQUE PORTAL, WITH SEVERAL ECONOMIC ACTIVITIES AND SERVICES BEING INTEGRATED, NAMELY ZERO LICENSING AND LOCAL ACCOMMODATION. 17

18 WE WANT MORE. PERMANENT CHANGE IS INTEGRATED IN THE PROCESSES, NAMELY HAVING IN MIND DIGITAL AGENDA TOPICS LIKE: DIGITAL SINGLE MARKET ONCE ONLY PRINCIPLE 18

19 THE APPLICATION OF THE ONLY ONCE PRINCIPLE WILL REVOLUTIONAZE THE WAY CITIZENS INTERACT WITH THE PUBLIC SECTOR. EFFORTS ARE UNDERWAY, MOBILIZING PUBLIC ENTITIES TO INTEROPERABILITY MODELS. MOBILIZING TO A SHARE AND REUSE CULTURE. 19

20 THE ONE IN, ONE OUT PRINCIPLE, THE SME TEST AND THE ARE JUST SOME OF THE PRIORITIES IN THESE DOMAINS. 20

21 CITIZENS COLABORATION IMPORTANCE OF OBTAINING AND INTEGRATING THE INPUTS FROM CITIZENS: CROWDSOURCING PLATFORM PUBLIC SERVICE DELIVERY TRAFFIC LIGHT RES COMPLAINS, COMPLIMENTS AND SUGGESTIONS 21

22 3 CONNECT DEFINE NORMS AND GUIDELINES, PROMOTE INTEROPERABILITY DEVELOP KEY ENABLERS, USE OPEN STANDARDS. 22

23 THE FINANCIAL AND ECONOMIC CRISIS IS A PERMANENT PART OF THE EQUATION THAT EVERY ORGANIZATION HAS TO DO NOWADAYS.. NAMELY IN PORTUGAL THE NEED FOR CHANGE AS A DRIVER TO PUSH SOME REFORMS THAT ARE GENERABLEYACCEPTED BY THE STAKEHOLDERS 23

24 IT AGENDA FOR THE PUBLIC SECTOR CENTRALIZATION OF IT FUNCTION IN EACH MINISTRY BINDING ICT PROJECTS AND ESTABLISH A REFERENCE INFORMATION EXPENDITURE SYSTEMS ARCHITECTURE MANDATORY ELECTRONIC SERVICES ON SINGLE RATIONALIZATION OF DATA CENTERS CONTACT POINTS CREATE THE STATE S SOFTWARE CATALOGUE MANDATORY USE OF INTEROPERABILITY PROMOTE THE USE OF OPEN SOFTWARE SERVICES IMPLEMENT AN OPEN ADMINISTRATION PROGRAM CLOUD COMPUTING IN PUBLIC ADMINISTRATION 25 CROSS-CUTTING MEASURES OF RATIONALIZATION AND CHANGE MANAGEMENT IN THE PUBLIC SECTOR. AFTER ITS IMPLEMENTATION, THE ESTIMATED SAVINGS ARE HUGE. 24

25 OPEN STANDARDS AND OPEN SOURCE WITH THE APPROVAL OF A LAW AND A RESOLUTION OF THE COUNCIL OF MINISTERS ABOUT OPEN STANDARDS, THE PORTUGUESE PUBLIC ADMINISTRATION IS NOW ADOPTING INTEROPERABLE FORMATS. ACCORDING TO THE NATIONAL BUDGET LAW, TO ACQUIRE PROPRIETARY SOFTWARE SOLUTIONS, THE PUBLIC BODY SHOULD DEMONSTRATE THAT IT S A GOOD OPTION HAVING IN MIND A TOTAL COST OF OWNERSHIP MODEL. 25

26 INTEROPERABILITY PLATFORM BRINGS TOGETHER DIFFERENT PUBLIC ADMINISTRATION SYSTEMS, SO THAT CITIZENS ARE NOT REQUIRED TO SUBMIT THE SAME INFORMATION, MULTIPLE TIMES. 26

27 CITIZEN CARD ONE OF THE BIGGEST ENABLERS OF EGOV DEVELOPMENT IN PORTUGAL FUNCTIONALITIES: E-IDENTIFICATION E-AUTHENTICATION E-SIGNATURE INVOLVEMENT IN THE STORK PROJECT IS ALSO A CLEAR COMMITMENT FOR THE DEVELOPMENT OF A DIGITAL SINGLE MARKET. 27

28 OPEN DATA AGENCY FOR THE PUBLIC SERVICES REFORM DADOS.GOV IS ORGANIZED MAINLY AROUND A CATALOG OF PUBLIC ADMINISTRATION DATASETS, AND FEATURES SEVERAL TOOLS FOR PROGRAMMERS AND APP DEVELOPERS. 28

29 WE WANT MORE. PERMANENT INNOVATION, HAVING IN MIND DIGITAL AGENDA TOPICS LIKE: INTEROPERABILITY AND STANDARDS RESEARCH AND INNOVATION 29

30 DADOS.GOV AS BROKER SHARED SERVICE TO BE USED BY SEVERAL PLATFORMS/PUBLIC WEBSITES. TRENDS AND FUNCTIONALITIES TO BE INTEGRATED IN A NEW DADOS.GOV ARE BEING NOW ANALYSED 30

31 DIGITAL MOBILE KEY EASY, ACCESSIBLE AND SECURE WAY OF MOBILE AUTHENTICATION, AVAILABLE TO ALL CITIZENS. 31

32 FUTURE TRENDS IN EID PROFESSIONAL ATRIBUTES (AVAILABLE SOON) CONTACTLESS TECHNOLOGIES BIOMETRICAL DATA USE (?) 32

33 EGOVERNMENT INNOVATION HUB IN COOPERATION WITH THE UNITED NATIONS UNIVERSITY, IS A CLEAR COMMITMENT FOR THE DEVELOPMENT OF E-GOVERNMENT IN PORTUGAL. KNOWLEDGE CENTER, ACADEMY, TEST LAB, ACCELERATOR, ARE SOME OF THE FUNCTIONALITIES FORESEEN.

34 EXAMPLES OF PROJECTS TO BE DEVELOPED: 1. LAW QUALITY VALIDATION AND SIMPLIFICATION; 2. FRAMEWORK FOR INTEROPERABLE MOBILE SERVICES 3. ADMINISTRATIVE MODERNIZATION OBSERVATORY; 4. E-GOVERNMENT MASTER DEGREE; 34

35 AGENCY FOR THE ADMINISTRATIVE MODERNIZATION THANK YOU! FOLLOW US! FACEBOOK.COM/AMA.GOV.PT TWITTER.COM/AMA_GOV_PT LINKEDIN.COM