Professor António Nogueira Leite

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1 PORTUGAL A NEARSHORE OUTSOURCING DTINATION London, October 14th 2010

2 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Executive Outlook

3 Portugal, a Nearshore Outsourcing Destination Professor António Nogueira Leite Portugal, a Nearshore Outsourcing Destination Former Portuguese Minister of Treasury and Finance 3 Portugal, a Nearshore Outsourcing Destination

4 Table of contents 1. The Report 2. Portugal, a Nearshore Outsourcing Destination 3. Conclusions 4 Portugal, a Nearshore Outsourcing Destination

5 THE REPORT Objectives and Goals Portugal Outsourcing is a non-profit Association that joins the Top Portuguese Information Technology Outsourcing and IT enabled Business Processes Outsourcing Service Providers ItsmaingoalistopromotetheICTOutsourcingServicesinorderto: Increase the sophistication of those economic sectors we provide services to; Promote the growth of the Portuguese Economy and its export potential; Contribute for Portuguese intra-country regional balancing. This Report aims to identify Portugal s benchmark position as a nearshore outsourcing location and the critical success factors for its promotion 5 Portugal, a Nearshore Outsourcing Destination

6 THE REPORT Objectives and Goals To make sourcing managers and market analysts aware of Portugal s skills, competences and other capabilities, as a potential location for Information Technology Outsourcing and IT enabled Business Processes Outsourcing Services in a nearshore basis To highlight competitive gaps and challenges to be addressed by the Government, Regulators and market players The selected countries for the benchmark analysis were the Czeck Republic, Ireland, Hungary, The Netherlands, Poland, Spain and England 6 Portugal, a Nearshore Outsourcing Destination

7 PORTUGAL A NEARSHORE OUTSOURCING DTINATION A Closer Look Portugal can now be considered as an alternative by EU Countries for the location of ICT Outsourcing Services and IT enabled Business Processes Outsourcing Services Country Skills Infrastructures Costs 7 Portugal, a Nearshore Outsourcing Destination

8 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Dimension: Country Portugal is among the 5 European Countries that most increased its competitiveness indexes in Portugal, a Nearshore Outsourcing Destination

9 Dimension: Country GDP growth rate (%) Eurostat Country Infrastructures R&D and innovation investments (% of GDP) OECD Factbook 2009 Enabling Trade Index World Economic Forum Skills Costs E-Readiness Score Economist Intelligence Unit 2009 Ease of Doing Business Rank World Bank º 72º 62º 55º 48º 47º 30º 7º 5º Governance Matters Rank World Bank Portugal, a Nearshore Outsourcing Destination

10 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Dimension: Infrastructures Significant investments in Next Generation Networks, in the modernization and simplification of the Public Administration and in providing online services have been promoting a better business environment 10 Portugal, a Nearshore Outsourcing Destination

11 Dimension: Infrastructures 27th 23rd 18th 17th 15th 12th 11th 5th Total Communications OCDE Communications Outlook 2009 (1) Country Skills Infrastructures Costs Software Piracy Rate (%) Annual Piracy Study by IDC - Business Software Alliance 2008 IT infrastructure The Economist Intelligence Unit Resilience amid turmoil 2009 Intellectual property protection World Economic Forum The Global Competitiveness Report Quality of overall infrastructure World Economic Forum The Global Competitiveness Report egovernment European Commission egovernment index th 24th 22nd 19th 15th 12th 7th 7th 1st (1) No data available for Romania; 11 Portugal, a Nearshore Outsourcing Destination

12 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Dimension: Skills Investments in R&D and in structural reforms in education and strategic partnerships with international reference higher education institutions are improving the skills level of new professionals 12 Portugal, a Nearshore Outsourcing Destination

13 Dimension: Skills Difficulty of hiring index Report Doing Business 2010 (2009) Availability of skilled labour IMD World Competitiveness Yearbook Country Skills Infrastructures Costs Language skills IMD World Competitiveness Yearbook 2009 Foreign language learning (starting age) European Commission Eurostat "Key Data on Teaching Languages at school 2008 (1) Completion rate in tertiary education (%) OECD Education at a Glance 2009 (2) Public expenditure on education (% of GDP) IMD World Competitiveness Yearbook 2009 (3) (1) In Ireland it is not obligatory to teach a foreign language during the entire educational system. (2) No data available for Czech Republic, Spain, Ireland e Romania; (3) No data available for Romania, Spain and Netherlands. 13 Portugal, a Nearshore Outsourcing Destination

14 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Dimension: Costs Portugal s current disadvantage in terms of costs will be mitigated in the coming years. We must be prepared to be the best choice location where innovation, knowledge and ICT mastering are decision factors 14 Portugal, a Nearshore Outsourcing Destination

15 Dimension: Costs Collected total tax revenues (% of GDP) IMD World Competitiveness Yearbook th 30th 42th 44th 48th 55th 58th 59th 62nd Cost of hotels Hotels.com - Hotel Price Index 2009 (1) Country Infrastructures Cost of staff Cushman & Wakefield - European Cities Monitor 2009 (2) 28th 25th 13th 12th 6th 4th 3rd 1st Skills Costs Cost of telecommunications OECD Communications Outlook 2009 (3) 16th th th th th th th th rd Cost of living Mercer Cost of living Survey 2009 (1) (1) Priciest come first in the ranking/index (2) Cheapest come first in the ranking (3) No data available for Romania (4) No data available for Romania. Labour Compensation per Unit Labour Input (annual growth %) OECD Factbook 2009 (4) Portugal, a Nearshore Outsourcing Destination

16 Conclusions Based on testimonies from companies with shared services centres in Portugal, IT professionals community is amongst the most skilled, creative and committed people when compared with other locations Portugal has a competitive cost/value environment among its competitors within the European Context Committed investments in Education and increasing focus on R&D and its commercial applications, will enhance Portugal competitiveness in the long term Top performer in Language skills and innate ability to work effectively in multicultural, cross-border working environments According to the World Economic Forum, Portugal is amongst the best in Europe in terms of infrastructures and utilities, the 21 st out of 133 World economies and 12 th within Europe Leading position in e-government with significant improvement in the last 5 years in terms of bureaucracy reduction impacting positively on service levels and perceived quality 16 Portugal, a Nearshore Outsourcing Destination

17 CONCLUSIONS Summary Portugal meets all the conditions to be seriously considered by any EU based Investment Team discussing a nearshorelocation for ICT Outsourcing Services and IT enabled Business Processes Outsourcing Services, since it ranks consistently abreast with its competitors 17 Portugal, a Nearshore Outsourcing Destination

18 PORTUGAL A NEARSHORE OUTSOURCING DTINATION London, October 14th 2010

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