Any questions? Our customer service representatives will be happy to help you:

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1 Information provided without engagement As of: January 2012 Any questions? Our customer service representatives will be happy to help you: Customer service hotline / (0.09 euros/minute when calling via a German land line; mobile phone max.0.42 Euro/minute) Verkehrsverbund Rhein-Ruhr Augustastraße Gelsenkirchen Your Verkehrsverbund Rhein-Ruhr wishes you a pleasant journey!

2 BärenTicket 2012 Subscription Subscription application application in in this this broschure! BärenTicket The convenient subscription ticket for those 60 and over who lead active lives

3 2 BärenTicket for mobility for those in the prime of life Are you in the prime of life and would like to remain mobile at all times? Do you prefer to travel in comfort in first class while enjoying your independence? Then we recommend the BärenTicket from the age of 60 and up. BärenTicket Who can have it Who is allowed to travel What, where and when Bonus everyone aged 60 and over the ticket owner (personal ticket, carry photo ID with you) as many trips as you like in the selected validity area round-the-clock (price level D Region North or South* or price level E) and transport throughout the day of a bicycle for the ticket owner in the validity area Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: K take along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge Mobility guarantee Special feature Upgradability (per person and trip) Refund in case of delay is up to 50 Euros the whole day 1st class use included - this also applies to people travelling on the same ticket ZusatzTicket (Upgrade Ticket)1 K one trip with the Casinobus in Dortmund ZusatzTicket (Upgrade Ticket)2 K expansion of the validity area for the ticket owner and people travelling on the same ticket to the entire VRR area K Bicycle transport for people travelling on the same ticket * The BärenTicket with the price level D Region South is also valid in the VGM tariff zones Raesfeld, Borken, Heiden and Reken Prices Price levels Ticket D E BärenTicket subscription (all prices are stated in Euros per month)

4 3 Information in real time: The up-to-date timetable With the electronic timetable information you can create your own individual timetable whether on your PC at home or when out and about with your mobile telephone. The free VRR app for Smartphones informs you in real time about the actual state of your connections and any problems this can be found in the App Store and in the Android Market. With an Internet-enabled mobile phone you also have access to the electronic timetable. The only requirement is that your mobile telephone is WAP-enabled and has been activated for it. Simply enter the WAP or PDA address for timetable information ready! More detailed information on this can be found on the Internet. Finding the right ticket with just a few clicks: The ticket adviser Do you have any questions about the different types of tickets and are looking for the right tariff? Then take advantage of the ticket adviser on the Internet. Simply enter your starting point and destination and the ticket adviser will calculate the right fare category. Further information is also available of course from the KundenCenter (Customer Centre) of your transport company or via the customer hotline / *. * 0.09 euros/minute when calling via a German land line; max euros/minute for mobile phones

5 4 VRR price levels Price level A usually is valid for trips within a town or city: A1 in smaller cities and rural areas A2 in 17 larger cities with a particularly large range of public transport services Price level B tickets allow you to travel to your neighbouring cities and sometimes even further. 60 Nijmegen 68 Groesbeek 9292ov (Netherlands) More information at 59 Millingen a. d. Rijn 07 s-heerenberg 81 Kranenburg Aachener Verkehrsverbund (AVV) More information at 80 Kleve 82 Bedburg-Hau 86 Goch/ Weeze 30 Schwalmtal/ Niederkrüchten 70 Wegberg 71 Emmerich 78 Kalkar 77 Uedem 84 Sonsbeck 85 Kevelaer 04 Geldern/ Issum 31 Viersen 7440 Isselburg 79 Rees 83 Xanten 16 Alpen 41 Willich 51 Korschenbroich 50 Mönchengladbach 72 Jüchen 02 Kamp- Lintfort 7670 Bocholt 88 Hamminkeln 03 Wesel 12 Rheinberg 42 Meerbusch 61 Grevenbroich 52 Neuss/ Kaarst 63 Rommerskirchen 62 Dormagen 7690 Raesfeld 14 Schermbeck/ Hünxe Neukirchen- 69 Kerken/ Vluyn/ Straelen 22 Venlo* Wachtendonk Rheurdt Moers Nettetal/ Brüggen 21 Kempen/ Grefrath/ Tönisvorst 32 Krefeld 13 Dinslaken /Voerde 23 Duisburg Nord 33 Duisburg Mitte/Süd 43 Düsseldorf Mitte/Nord 24 Oberhausen Mülheim/ Ruhr 44 Ratingen/ Heiligenhaus 53 Düsseldorf Süd 05 Dors 25 Bottrop/ Gladbeck Es Mitt 45 Ess Sü 54 Mettm Wülfr 64 Erkrath/ Haan/ Hilden 73 Langenfeld/ Monheim

6 5 Price level C covers the medium travel range: It is valid in two neighbouring so-called central tariff zones (corresponding to a town/city or several smaller cities and communities) and as a rule in all adjacent tariff zones and sometimes even further. As a rule, trips that go beyond price level C are covered by price level D. This is divided up into two regions: The D North Region and the D South Region. The tickets of price level E are valid throughout the VRR region. Verkehrsgemeinschaft Münsterland (VGM) More information at Region Nord Region Süd Preisstufe E ten 35 sen e/nord 15 Marl 06 Haltern en d 46 Hattingen/ 55 Sprockhövel Olfen Oer-Erkenschwick/Datteln Velbert 67 Schwelm/ Ennepetal/ ann/ ath 65 Wuppertal West 74 Solingen 17 Recklinghausen/ Herten Herne 36 Bochum 66 Wuppertal Ost 75 Remscheid 26 Gelsenkirchen Castrop- Rauxel 29 Waltrop 47 Witten/ Wetter/ Herdecke Gevelsberg/ Breckerfeld 37 Dortmund Mitte/West 2190 Lünen 38 Dortmund Ost 58 Hagen 2400 Bergkamen 2390 Kamen 2150 Schwerte Transport Association Rhein-Sieg (VRS) More information at Unna 2480 Holzwickede Verkehrsgemeinschaft Ruhr-Lippe (VRL) More information at VRR-Tarif gilt nur auf bestimmten Linien VRR tariff only valid on certain lines VRR tariff VRR-Tarif valid only gilt on nur certain auf lines and only in passage to an adjacent bestimmten region Linien und nur im Übergang VRR tariff valid on all routes only when in passage to an adjacent region VRR-Tarif gilt auf allen * Price level Linien E also nur applies im Übergang to certain lines starting from the D South Region * Preisstufe E gilt zusätzlich Price level D South Region auf bestimmten Linien Price level ausgehend D North Region von der Region Süd Price level E

7 6 A small token of our gratitude: AboLust With a high-value book of vouchers the VRR transport companies would like to say "thank you" to their particularly loyal customers: With AboLust subscribers receive a variety of leisure time and cultural offers, exclusive discounts and attractive prizes and coupons all of them twice a year. Whether you are interested in culture, enjoy culinary delicacies, like to indulge yourself with wellness and sauna offerings or would like to fill in the gaps on your map with an excursion: there is something for everyone. With AboLust you can not only enrich your leisure time, but also discover new places right on your doorstep and far away the ticket becomes an admission ticket, a limited lottery ticket and a genuine price advantage. Convenient and safe: The eticket All subscriptions are available within the VRR as counterfeit and tamper-proof etickets in credit card format. All of the data stored on the chip such as ticket features, or in the case of personalised tickets the details of the individual can be read out through the use of special non-contact control devices. These devices are used by the inspectors on the public transport vehicles and are permanently installed in the entrance area of many buses. In this way the transport company can see immediately whether the ticket is valid, invalid or suspended. The data that has been read out is deleted again immediately after being checked, so that customer data protection is ensured at all times.

8 7 In the case of delay: The Mobility Guarantee Disruption to operations, vehicle and equipment malfunctions, traffic congestion, illegal parking and similar incidents can lead to delays to buses, trains and trams. Nevertheless, we guarantee your mobility. Our mobility guarantee enables you to take a taxi or train for which a surcharge has to be paid (IC/EC or ICE) to your destination. We reimburse your additional costs up to 50 Euros the wohle day if the means of transport chosen by you leaves your stop more than 20 minutes later than originally shown on the timetable and there is no obvious alternative bus or rail route to your destination. The mobility guarantee does not apply to delays resulting from strikes and acts of God (e.g. forces of nature, bomb threats etc.). You only need to submit an application for reimbursement of the costs. The corresponding form is available from your transport company or on the Internet. Certified excellence The BärenTicket is supported by well-known institutions: The Bundesarbeitsgemeinschaft der Senioren-Organisationen e.v. (Federal Association of Senior Citizens Organizations - BAGSO) and die Deutsche Seniorenliga e.v. (German Senior Citizens League - DSL) have taken a close look at the ticket and found it to be "highly recommendable".

Customer service hotline 0 180 6/50 40 30 (0.20 /call when calling via a German land line; mobile phone max. 0.60 Euro/call)

As of: January 2016 engagement Information provided without Any questions? Our customer service representatives will be happy to help you: Customer service hotline 0 180 6/50 40 30 (0.20 /call when calling