Welcome to the VRR. Welcome to the VRR. Tips and information for new customers in local public transport

Transcription

1 Welcome to the VRR 2013 Welcome to the VRR Tips and infmation f new customers in local public transpt

2 2 Dear Customer, At the Verkehrsverbund Rhein-Ruhr we are committed every day to making your trips by bus and rail as pleasant and as easy as possible. F "beginners" in the field of local transpt we have published the brochure "Welcome to the VRR", which provides you with an overview of our extensive offerings. If you have any further questions, our customer service representatives will be pleased to help: Customer service hotline / (0.09 euros/minute when calling via a German land line; mobile phone max euros/minute) Online timetable: Or you can contact a point-of-sale of your transpt company. An overview of all KundenCenter (customer service centres) in the VRR can be found online at We wish you a pleasant journey! Your Verkehrsverbund Rhein-Ruhr

3 3 Table of Contents The price levels 4 5 Many ways to travel 6 7 Timetable books 8 9 Journey planner: online on your mobile 9 Ticket Ticket YoungTicketPLUS 12 SchokoTicket 13 BärenTicket 14 Tickets f occasional travellers 15 ZusatzTicket (additional ticket) 16 The mobility guarantee 17 Where can you get your tickets? 18 Tickets f all of Nth Rhine-Westphalia (NRW) 19 We ll keep you entertained 20 A Subscription That Pays Off 20 KombiTicket 20 Online ticket advice 21 A chip card to keep you mobile 21 Assuring quality f satisfied customers Our prices at a glance 24 27

4 4 VRR price levels Price level A is usually valid f trips within a town city: A1 in smaller cities and rural areas A2 in 17 larger cities with a particularly extensive range of local transpt offers Price level B tickets allow you to travel to your neighbouring cities and sometimes even further. 9292ov (Netherlands) Me infmation at 60 Nijmegen 68 Groesbeek Aachener Verkehrsverbund (AVV) Me infmation at 59 Millingen a. d. Rijn 07 s-heerenberg 81 Kranenburg 80 Kleve 82 Bedburg-Hau 86 Goch/ Weeze 70 Wegberg 7440 Isselburg* 7670 Bocholt* 7650 Bken 7590 Heiden 7690 Raesfeld Straelen Kerken/ 22 Venlo Wachtendonk Rheurdt Moers 34 Mülheim/ Ruhr 20 Nettetal/ Brüggen 30 Schwalmtal/ Niederkrüchten 71 Emmerich 85 Kevelaer 78 Kalkar 77 Uedem 31 Viersen 84 Sonsbeck 04 Geldern/ Issum 79 Rees 83 Xanten 21 Kempen/ Grefrath/ Tönisvst 16 Alpen 41 Willich 51 Kschenbroich 50 Mönchengladbach 72 Jüchen 02 Kamp- Lintft 88 Hamminkeln 03 Wesel 11 Neukirchen- Vluyn/ 12 Rheinberg 32 Krefeld 42 Meerbusch 61 Grevenbroich 13 Dinslaken /Voerde 23 Duisburg Nd 33 Duisburg Mitte/Süd 52 Neuss/ Kaarst 63 Rommerskirchen 14 Schermbeck/ Hünxe 43 Düsseldf Mitte/Nd 62 Dmagen 24 Oberhausen 44 Ratingen/ Heiligenhaus 05 Dst 25 Bottrop/ Gladbeck 3 Es Mitte 45 Esse Süd 54 Mettma Wülfra Erkrath/ Düsseldf Haan/ Hilden Süd 73 Langenfeld/ Monheim

5 5 Price level C covers the medium travel range: It is valid in two neighbouring so-called central tariff zones (cresponding to a town/city several smaller cities and communities) and as a rule in all adjacent tariff zones and sometimes even further. As a rule, trips that go beyond price level C are covered by price level D. This is divided up into two regions: the Nth Region and the South Region. The tickets of price level E are valid throughout the VRR region. Verkehrsgemeinschaft Münsterland (VGM) Me infmation at en n 7580 Reken 5 sen /Nd 15 Marl 06 Haltern Olfen Oer-Erkenschwick/Datteln 46 Hattingen/ Sprockhövel 55 Velbert 67 Schwelm/ Ennepetal/ nn/ th 65 Wuppertal West 74 Solingen 17 Recklinghausen/ Herten Herne 36 Bochum 66 Wuppertal Ost 75 Remscheid 26 Gelsenkirchen Castrop- Rauxel 29 Waltrop 47 Witten/ Wetter/ Herdecke Gevelsberg/ Breckerfeld 37 Dtmund Mitte/West 2190 Lünen 38 Dtmund Ost 58 Hagen 2150 Schwerte 2400 Bergkamen 2390 Kamen 2490 Unna 2480 Holzwickede Verkehrsgemeinschaft Ruhr-Lippe (VRL) Me infmation at * VRR tariff only applies to certain routes and only in transit. VRR tariff applies to all routes only in transit. SchokoTickets are only valid f schoolchildren on all routes whose journeys to and from school cross the VRR bders, and then only in transit. KombiTickets are not valid. SchokoTickets, VRR-Semestertickets and BärenTickets are only valid on VRR routes. Verkehrsverbund Rhein-Sieg (VRS) Me infmation at Price level D, Nth region Price level D, South region Price level E

6 6 Many ways to travel RegionalExpress (RE regional express trains) The RegionalExpress trains allow you to travel longer distances between cities quickly and comftably. RegionalBahn (RB regional trains) RegionalBahn trains usually connect cities with the surrounding areas and stop at all stations. S-Bahn (S suburban trains) The S-Bahn routes fm the backbone of the rail netwk in the VRR and serve all stations along the main traffic crids. Stadtbahn (U underground) Stadtbahn trains run at high frequencies and travel below ground on designated tracks above ground, which makes them a great way to get around town without being slowed down by traffic. The scenic Schwebebahn (suspended train) in Wuppertal, the fully automated SkyTrain at the Düsseldf Airpt and the H-Bahn in Dtmund are also part of the Stadtbahn system. SchnellBus (SB express bus) SchnellBus lines run SchnellBus lines run wherever train tracks are not available and connect central locations as directly as possible. CityExpress (CE city express bus) CityExpress buses give you a way to travel quickly within cities. They run at high frequencies and only service select bus stops. Straßenbahn (tram) Trams complement Stadtbahn lines.

7 7 Bus Buses are an ideal way to get around within cities and adjacent regions. A closely spaced netwk of bus stops makes sure you ll never have to walk too far. Some regional bus lines may have special designations such as Stadtlinie (city line) Ortsbus (O local bus). NachtExpress (NE night express) NachtExpress buses and regional trains help you get around after hours along with regular RegionalExpress, Regional-Bahn and S-Bahn trains. As a rule, NachtExpress vehicles run every 60 minutes at weekends and befe holidays, departing from central train stations and bus malls and going to the outlying areas neighbouring cities; In some cities NachtExpress buses and trains run every night. TaxiBus is a taxi that always follows a set route: they run on a predetermined timetable just like a regular bus. TaxiBuses can be used with valid VRR tickets that can be purchased from the driver. How-ever, a TaxiBus must be dered no later than 30 minutes pri to the desired time of departure. Please contact your local public transpt company f additional infmation. AnrufSammelTaxi (AST collective call taxi) In most rural and suburban areas, ASTs depart from AST stops at scheduled times. Customers can select the destination within a certain service area; ASTs do not follow fixed routes, so you can have the driver drop you off right at your front do. ASTs must be dered by phone at least 30 minutes pri to departure. A special AST ticket is required. This ticket only costs slightly me than a VRR ticket. Please note that AST tickets do not allow you to use any other VRR services.

8 8 Special services expand the range on offer Special services f events, museum visits, shipping lines, community bus routes, car sharing offers and other flexible additions to local public transpt can be found in almost all towns and cities of the Verkehrsverbund Rhein-Ruhr. Please note while you are travelling, our drivers will be pleased to provide you with assistance. Timetable books Most of our timetables are published annually as convenient books either in January in June. They contain all the timetables and infmation you need to travel with VRR. Some timetable books also contain detailed maps to help you get around. The following timetable books can be obtained from VRR local customer service centres: K Verbundfahrplan Schnellverkehr (express train and S-Bahn timetables f all of VRR) K Bochum/Gelsenkirchen timetable K Bottrop/ Kreis Recklinghausen timetable K Castrop-Rauxel timetable K Dmagen/Grevenbroich/Jüchen/ Rommerskirchen timetable K Dtmund timetable K Duisburg timetable K Düsseldf/Meerbusch timetable K Ennepe-Ruhr-Kreis timetable K Erkrath/Haan/Hilden timetable K Essen timetable K Hagen/Herdecke timetable K Hattingen/Sprockhövel/Witten timetable K Herne timetable K Kleve timetable K Krefeld timetable K Mettmann/Heiligenhaus/Ratingen timetable K Mönchengladbach/Jüchen/Kschenbroich timetable K Monheim/Langenfeld timetable K Mülheim an der Ruhr timetable K Neuss/Kaarst timetable K Oberhausen timetable

9 9 K Remscheid timetable K Solingen timetable K Velbert/Wülfrath timetable K Kreis Viersen timetable K Kreis Wesel east of the River Rhine timetable K Kreis Wesel west of the River Rhine timetable K Wuppertal timetable Journey planner: online on your mobile In addition to the timetable books, almost all transpt companies offer up-to-date timetable infmation on their internet sites. If you have a specific destination in mind, it is best to use our Electronic Timetable Infmation at Here you can quickly and conveniently find your travel infmation, including the bus and tram stop timetables, departure monits, route maps, town and city map sections and infmation f people of limited mobility. The timetable app With this free app you can also quickly and easily use all functions of the Electronic Timetable Infmation while you are out and about with your Android mobile phone iphone. On the following pages you can find further useful infmation about our tickets and their services. Infmation is of course also available from the customer service centre of your transpt company (see overleaf) the customer service hotline / (landline charge 0.09/ minute; mobile phone max. 0.42/minute).

10 10 Ticket2000 Who can have it anyone who wants to Who is allowed to travel What, where and when either the ticket owner (personal ticket, take photo ID with you) another person (transferable ticket) as many trips as you like in the selected validity area round-the-clock as well as transpt throughout the day of a bicycle f the ticket owner in the validity area Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: Bonus K extended validity area in Region Nth South Ktake along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge Mobility guarantee all day up to Special feature Ticket o clock ticket f late starters: valid Monday to Friday from 9 a.m.; all other Ticket2000 features apply. Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case KMondays to Fridays befe 7 p.m.: expansion of the validity area to price level E KMonday to Friday after 7 p.m., all day at the weekends, public holidays as well as on 24 December and 31 December: in the case of trips which go beyond the extended validity area (Region Nth South) to price level E K Bicycle transpt f people travelling on the same ticket K1st class use

11 11 Ticket1000 Who can have it anyone who wants to Who is allowed to travel What, where and when the ticket owner (personal ticket, carry photo ID with you) as many trips as you like in the selected validity area round-the-clock Bonus Mobility guarantee Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: K take along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge Cost reimbursement in the case of delay K up to 25 between 5 a.m. and 8 p.m. K up to 50 between 8 p.m. and 5 a.m. Special feature Ticket o clock ticket f late starters: valid Monday to Friday from 9 a.m.; all other Ticket1000 features apply. Upgradability K expansion of the validity area to price level E Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case Kbicycle transpt K1st class use Cheaper by the Dozen: the Annual Subscriptions All monthly tickets are also available in the inexpensive subscription version. Saving money made easy. K F example, you ll save euros a month by subscribing to a price level B, Ticket2000.

12 12 YoungTicketPLUS Who can have it Who is allowed to travel What, where and when Bonus Mobility guarantee Special features apprentices, trainees and students at academies and institutions of higher education (unless a semester ticket is used) the ticket owner (personal ticket, carry photo ID with you) as many trips as you like in the selected validity area round-the-clock as well as transpt throughout the day of a bicycle f the ticket owner in the validity area Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: Kextended validity area in Region Nth South Ktake along one additional person in the respective validity area Cost reimbursement in the case of delay Kup to 25 between 5 a.m. and 8 p.m. Kup to 50 between 8 p.m. and 5 a.m. F those who do not want to buy a monthly subscription the YoungTicket is available as a monthly ticket. The YoungTicket does not include any added benefits the possibility of transpting a bicycle. Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case KMondays to Fridays befe 7 p.m.: expansion of the validity area to price level E KMonday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: in the case of trips f the ticket owner and person travelling on the same ticket which go beyond the extended validity area (Region Nth South) KBicycle transpt f people travelling on the same ticket

13 13 SchokoTicket Who can have it all male and female pupils under the age of 25 Who is allowed to travel What, where and when Mobility guarantee the ticket owner (personal ticket, carry photo ID with you) as many trips as you like in the selected validity area round-the-clock (price level Nth Region, South price level E). Special rules apply in the case of passage to the neighbouring transpt associations VRL and VGM. Cost reimbursement in the case of delay Kup to 25 between 5 a.m. and 8 p.m. Kup to 50 between 8 p.m. and 5 a.m. Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case K Extension of the area of validity to the entire region covered by the Transpt Association (not necessary f price level E) K bicycle transpt SchöneFerienTicket NRW Extend your mobility in the holidays to the whole of Nth Rhine-Westphalia! F all pupils under the age of 21 there is the SchöneFerien- Ticket NRW. It is valid in the Easter, summer, autumn and Christmas holidays f all buses and rail travel, as well as all regional trains throughout Nth Rhine-Westphalia. SchöneFerienTicket NRW (all prices in euros) Christmas holidays 2012/ Easter holidays/autumn holidays 2013 Christmas holidays 2013/ summer holidays

14 14 BärenTicket Who can have it everyone aged 60 and over Who is allowed to travel What, where and when the ticket owner (personal ticket, carry photo ID with you) as many trips as you like in the selected validity area round-the-clock (price level D Region Nth South* price level E) and transpt throughout the day of a bicycle f the ticket owner in the validity area Bonus Mobility guarantee Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: K take along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge all day up to Special feature 1st class use included - this also applies to people travelling on the same ticket Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case K expansion of the validity area f the ticket owner and people travelling on the same ticket to price level E K Bicycle transpt f people travelling on the same ticket K one trip with the Spielbank-Express in Dtmund * The BärenTicket with the price level D Region South is also valid in the VGM tariff zones Raesfeld, Bken, Heiden and Reken.

15 15 Tickets F Occasional Travellers EinzelTicket (single fare ticket) K Valid from point of purchase to desired destination within the ticket validity area K Transfers included (not valid f round and return trips) K Also available f sht trips 4erTicket (4 Trip Ticket) K Up to 14% cheaper than the EinzelTicket K Good f four single fares including required transfers within the ticket validity area (not valid f round return trips) Maximum validity time Period of validity after stamping Sht trip up to 30 min. Price levels A B C D E up to 90 min. up to 2 hours up to 3 hours up to 4 hours up to 5 hours TagesTicket (day ticket) The TagesTicket is valid f all trips f one person on one day. Validity runs from time of stamping until late that night.* * until 3 a.m. the following day Advantages: K Stamp once, travel all day K Save money by the third trip K Travel back and fth as often as you wish: convenient and flexible within the ticket validity area of your choice GruppenTicket (group ticket) With the GruppenTicket, families groups containing up to 5 individuals can travel the whole day long* by bus and rail. * until 3 a.m. the following day Advantages: K Stamp once f the entire group K Travel back and fth in the ticket validity area as often as you wish KSave money after the 3rd person (price level A) after the 2nd person (price levels B, C, D, E)

16 16 ZusatzTicket (additional ticket) F certain routes services within the VRR a ZusatzTicket is required, which can only be used together with another valid VRR ticket. From 01 January, 2013 there will be only one ZusatzTicket. General rule: Per person, journey and additional use you require one ZusatzTicket in each case. ZusatzTicket (all prices are stated in euros) Ticket ZusatzTicket er ZusatzTicket Sold by Drivers, customer service centres, sales offices, mobile phone ticket, internet, ticket machines Upgradability K expansion of the validity area f individual trips in the case of season tickets to price level E (per person and trip) Kextension of season tickets f individual trips to the validity area Unterer Niederrhein (lower Lower Rhine) tariff zone (7-Day Ticket, Apprentice Monthly Ticket, Apprentice Subscription) KMonday to Friday after 7 p.m., all day at the weekends and on public holidays as well as on 24 December and 31 December: in the case of trips which go beyond the extended validity area (Region Nth Region South) (Ticket2000 and YoungTicketPLUS) up to price level E K f people travelling on the same ticket in extended validity areas K f bicycle transpt, unless already included in the ticket use K1st class use (excepted from 1st class use: SchokoTicket, YoungTicket and YoungTicketPLUS) K one trip with the Spielbank-Express in Dtmund

17 17 The Mobility Guarantee The mobility guarantee applies to all tickets of the VRR netwk tariff and the NRW tariff. This means that in the case of delay Ticket2000 and BärenTicket customers receive a refund f their IC/EC ICE and taxi costs all day up to 50, and the users of all other tickets up to 25 between 5 a.m. and 8 p.m. and 50 between 8 p.m. and 5 a.m. The mobility guarantee applies if the means of transpt selected by you leaves the stop me than 20 minutes later than stated in the timetable, and there is no other obvious bus rail alternative to your destination. The transpt company requires an application f a refund from you within 14 days of the date on which your means of transpt was delayed. The application can be obtained from the customer service centre at The refund does not apply to delays resulting from strikes, bad weather, fces of nature and bomb threats. Tip: Other people included on your ticket are also entitled to the Mobility Guarantee.

18 18 Where can you get your tickets? You can purchase tickets at any customer service centre, public transpt company ticket counters, private sales agencies and ticket machines throughout the VRR area via Internet. EinzelTickets (single fare tickets), TagesTickets (day tickets) and ZusatzTickets (additional tickets) may also be purchased from drivers. Please remember to stamp your ticket befe beginning your trip. You will find stamping machines in all buses and trams as well as on platfms and stairs leading up to platfms. Please note: Tickets obtained from drivers and some ticket machines are stamped at the time of purchase. Journeys beyond the netwk You can stamp your previously purchased EinzelTickets, 4erTickets, TagesTickets GruppenTickets f any required price level of the neighbouring netwk when you start your journey in your own netwk. Example: F a journey to Cologne, customers with a Ticket2000 with price categy A, f tariff zone 36 (Bochum), can travel as far as Langenfeld at the weekend. From there, they need to be in possession of an EinzelTicket of the Verkehrsverbund Rhein-Sieg (VRS) f price level 3. This VRS ticket can already be stamped in Bochum.

19 19 Tickets f all of Nth Rhine-Westphalia (NRW) SchönerTagTicket NRW f 5 people K Entitles up to 5 people of any age one two parents grandparents to travel with any number of their own children grandchildren under the age of 15 K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays KF travel in second class in regional trains as well as all buses and trams in Nth Rhine-Westphalia SchönerTagTicket NRW Single K Valid f one person throughout Nth Rhine-Westphalia KValid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays KF travel in second class in regional trains as well as all buses and trams in all of Nth Rhine-Westphalia SchöneFahrtTicket NRW K Valid f one person throughout Nth Rhine-Westphalia K Valid f two hours after stamping KF travel in second class in regional trains as well as all buses and trams in all of Nth Rhine-Westphalia K Children from 6 to under 15 years of age travel f half price Schönes-Wochenende-Ticket (Weekend Ticket) KValid f all regional trains throughout the entire country and all buses and trams in the entire VRR area KValid Saturdays Sundays from midnight until 3 a.m. the following day f 5 persons parents/grandparents (maximum of 2 adults) with an unlimited number of own children/ grandchildren under 15 years of age K F travel in the second class Please note: SchönerTagTicket NRW and SchöneFahrtTicket NRW are available throughout Nth Rhine-Westphalia at all DB (Deutsche Bahn) ticket counters, ticket vending machines and locally at all transpt company customer service centres as well as in some cases from your bus driver.

20 20 We ll keep you entertained Buses, trains and trams are the ideal way to get to museums spting events without having to waste time looking f a parking space. This is why VRR offers a special service f public transpt customers: We issue FreizeitLust, an event calendar with great tours and destinations in the VRR area. The printed issue is complemented by our newsletter FreizeitLust online which offers current recreational infmation and can be dered online. In addition, you can find recreational ideas at the VRR event calendar at A subscription that pays off Customers with a subscription are rewarded by the netwk with the AboLust f their loyalty to bus and rail. Twice a year they receive the AboLust booklet by mail and with it a wide range of extras and special offers f various leisure destinations. In line with the wide variety of subscription tickets available, there is also the AboLust with various offers f different age groups. KombiTicket When you visit trade shows, concerts, spting events, amusement parks similar venues, check to see if your admission ticket has the KombiTicket logo. If you see it, you ll save money: KombiTickets include the VRR fare to the venue and back. KombiTickets are available at ticket sales offices, from the venue s ganiser and all sales counters with the KombiTicket logo.

21 21 Online ticket advice Do you often travel by bus and rail and are looking f the right ticket f your journeys? How much does a Ticket-2000 cost? And the BärenTicket? These questions can be answered by the ticket adviser on the Internet at in the section "Tickets and Tariffs". There, all you have to do is enter your starting point and destination and you will receive a recommendation f the most suitable ticket. A Chip Card To Keep You Mobile Subscription tickets are issued as a chip card with the following advantages: K Convenient no need to purchase a stamp every month. K Easy ticket alterations have your price level, tariff zone ticket type changed right in your customer service centre. K Quick replacement of lost stolen cards f a nominal fee. Assuring Quality F Satisfied Customers The metropolradruhr If you ride a bicycle from time to time, Germany's largest public bicycle hire system is a good alternative f you. The metropolradruhr supplements bus and rail, as well as Bike+ Ride, and offers you the opptunity to cover the last kilometre from the stop to the office cultural event by bike. Further infmation can be obtained on:

22 22 Competition f Better Services In recent years, competition has begun to play an imptant role in regional train traffic : VRR bids out train routes in a European competition process and selects the competit with the most attractive offer. Quality is an imptant fact in the competit selection process to the benefit of our customers. All contracts awarded to rail companies contain quality standards. Rail companies that do not meet these standards have to pay penalties. In der to guarantee compliance with these standards, the VRR has developed a modern quality control system which carries out objective measurements of the service quality, including the opinion of customers by means of regular satisfaction surveys. This system is part of our contract with the railroad companies and ensures that the Deutsche Bahn and the various private companies such as Regiobahn, Abellio, NdWestBahn and Keolis Deutschland have a vested interest in providing topnotch service to you. Customers help ensure quality Our own customers play an active role in ensuring that our quality standards are met. They help us and our transpt companies improve our services. In recent years, over 300 volunteer LinienScouts (line scouts) have been keeping us infmed about punctuality, safety, service and comft. By giving us the customers point of view, LinienScouts supply imptant indications about where our services can be improved. This means that volunteers play a vital role in making our quality control offensive successful. Station Chaperones" Well-kept train stations don t just make a trip me enjoyable, they also make the surrounding area me attractive. That s why volunteer Bahnhofspaten (station chaperones) keep a watchful eye over their station. They take responsibility and keep their station attractive by repting any damage to the responsible rail company. In this way dirt damage can be quickly removed. Around 70 stations in the VRR are looked after by station chaperones. Customer Advice On the Internet pages of the VRR customer advice service at you will find imptant infmation and the latest tips f your journey by bus and rail. We offer you answers to frequently asked questions, give you tips f your ticket

23 23 purchase assistance with the use of the electronic timetable infmation and much, much me. Travel safely The Zentralstelle für Regionales Sicherheitsmanagement und Prävention (ZeRP) (central office f security and prevention) is a cooperation association set up on 19 October 1998 by the Ministry of the Interi f the State of Nth Rhine-Westphalia in the pilot area of Bochum, Gelsenkirchen and Dtmund. The cooperation association, which has its headquarters at the Verkehrsverbund Rhein-Ruhr in Gelsenkirchen, now has 30 partners. An imptant part of the cooperation association is the regular exchange of local and regional infmation and experience concerning safety-related events. In a central database all of the infmation and occurrences relating to graffiti/vandalism and nuisance are sted. On this basis the partners can draw up situation repts and thereby identify problems at an early stage. Similarly, the database represents the foundation f compiling prevention strategies and deployment concepts by the local law enfcement partners.

24 24 Our prices at a glance Season Tickets (all prices are stated in euros per month) Price levels Ticket A1 A2 B C D E Ticket Ticket1000 subs Ticket o'clock ticket Ticket o'clock ticket subs Ticket Ticket2000 subs Ticket o'clock ticket Ticket o'clock ticket subs BärenTicket ZusatzTickets/Tokens (all prices are stated in euros) ZusatzTicket er ZusatzTicket st class tickets (all prices are stated in euros) 1. class single journey (ZusatzTicket) st class monthly ticket st class monthly subscription ticket (per month) 43.42

25 25 Cash tickets (all prices are stated in euros) Ticket Sht trip Price levels A B C D E EinzelTicket Adult EinzelTicket Child erTicket Adult erTicket Child 5.50 TagesTicket (day ticket) GruppenTicket (group ticket) Ticket offers in the lower Lower Rhine tariff zone 7-day ticket Bargain ticket Children in the VRR Children aged six and up require tickets at child rates. From the age of 15 the adult rates apply. Children under the age of six travel free of charge if accompanied. There is no charge f prams in the VRR. Accompaniment Children may only travel alone by bus rail from the age of six and up. Children under the age of six must always be accompanied: either by an adult by another child who is older than six. The only exception: children who are not yet six years old but who already go to school may use local public transpt without accompaniment.

26 26 Pupil and Apprentice Tariffs (all prices are stated in euros per month) Price levels Ticket A1 A2 B C D E YoungTicket purchased separately YoungTicketPLUS subscription SchokoTicket Own share 1st child Own share 2nd child Own share 3rd child Tickets available f apprentices in the lower Lower Rhine tariff zone* Monthly ticket AzubiAbo (per month) * If the starting point and destination of the route being travelled on are both in the lower Lower Rhine tariff zone a monthly ticket f apprentices an AzubiAbo is required. F all other routes within the VRR (including from the lower Lower Rhine tariff zone to other VRR tariff areas) the YoungTicket YoungTicketPLUS is available. SchöneFerienTicket NRW (all prices in euros) Christmas holidays 2012/ Easter holidays/autumn holidays summer holidays

27 27 Tickets f all of NRW** (all prices listed in euros) SchönerTagTicket NRW f 5 people 39.50* SchönerTagTicket NRW single 28.50* SchöneFahrtTicket NRW (adult) SchöneFahrtTicket NRW (child) 8.80 Schönes-Wochenende-Ticket (Weekend Ticket) 42.00* FahrradTagesTicket NRW 4.50 * Not including service charge of 2.00 euros per ticket f purchase at DB (Deutsche Bahn) ticket counters ** These will probably be valid until 31 December First Class and IC/EC surcharges You would like to reach your destination faster me comftably? You can purchase the appropriate upgrades at the DB ticket counters. 1st class tickets (all prices are stated in euros) 1st class single journey (ZusatzTicket) st class monthly ticket st class monthly subscription ticket (per month) IC/EC monthly surcharge* (all prices are stated in euros) IC/EC surcharge 64.80* IC/EC monthly surcharge as a subscription (per month) 55.00* * These will probably be valid until 31 December 2013.

28 Infmation provided without engagement As of: January 2013 Any questions? Our customer service representatives will be happy to help you: Customer service hotline / (0.09 euros/minute when calling via a German land line; mobile phone max euros/minute) Online timetable infmation Mobile timetable infmation VRR app Verkehrsverbund Rhein-Ruhr Augustastraße Gelsenkirchen Your Verkehrsverbund Rhein-Ruhr wishes you a pleasant journey!