Fare Change 2014 Frequently Asked Questions & Answers

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Fare Change 2014 Frequently Asked Questions & Answers"

Transcription

1 Fare Change 2014 Frequently Asked Questions & Answers Fare change What is happening? From Monday 6 January 2014, fares across all TransLink services (bus, train and ferry) will increase by 7.5%. How much will fares increase? Fares will increase by 7.5%. This is half of the previously scheduled 15% fare increase under the previous government. When is it happening? Monday 6 January What will change? Paper ticket and go card fares will increase by 7.5% across the network (buses, trains and ferries). This is half the previously scheduled 15% increase under the previous government. Why are you doing another fare Increase? Fare increases support TransLink to continue to improve public transport in South East Queensland. Will this fare increase contribute to providing better services? We are always working to improve service reliability and the extra funds generated by the new fare structure will allow us to make improvements across the network.

2 How much will I pay from Monday 6 January 2014? Off-peak changes What changes are being made to off-peak? From Monday 6 January 2014, the start of the off-peak period will be brought forward to 8:30am, instead of 9am. This is a 12 month trial by the State Government.

3 When is off-peak? The new off-peak period will be from 8:30am to 3:30pm, after 7pm on weekdays until 3am the following day, and all day on weekends and state-wide Queensland gazetted public holidays. How will I benefit from this change? By bring the off-peak period forward, you ll be able to receive 20% off your journey for an additional 30 minutes during weekday mornings. Why doesn t off-peak apply before 6am? Off-peak fares apply from the time a customer touches on at a station or when boarding a bus/ferry. The off peak fares are an incentive to travel outside the peak periods when there is less demand for services. By applying an off-peak fare customers are likely to still be arriving at their destination in the peak period therefore not achieving the incentive of off-peak travel. What if my journey starts in off-peak but finishes after off-peak (or vice versa)? It is based on when you touch on. If you make a multi-trip journey across standard and off-peak fare times, your go card will automatically calculate the fare for you as a mixture of normal and off-peak. Other fares Are there any changes to Airtrain fares? Yes. Airtrain fares will increase by 50 cents from Monday 6 January Will there be any changes to the School Transport Assistance Scheme (STAS) fares? Yes. STAS top-up fares will increase by 10 cents. Are there any changes to regional qconnect fares? Yes. In accordance with BCI, regional qconnect fares will increase by 2.68% from Wednesday 1 January Are there any changes to SEEQ card prices? No. SEEQ cards, TransLink s tourist go card, will remain the same price in 2014.

4 go card benefits & discounts What are the benefits of go card? There are many ways a go card will save you money: go card is at least 30 per cent cheaper than a single paper ticket. Travel in off-peak and save a further 20 per cent. Travel between 9am and 3.30pm, after 7pm on weekdays and all day on weekends and on public holidays to receive an additional 20 per cent saving off your go card fare. Make 9 journeys then travel free. Travel for free after your 9 th paid journey in a 7 day period, from Monday to Sunday, regardless of the zones travelled. Are you making a journey or a trip? One, Two, Free for seniors and pensioners. Seniors Card +go, senior go card or green pensioner concession go card holders who use go card for two paid journeys in one day travel free for the rest of the day. What is 9 and free? Customers who make more than 9 paid journeys in a seven day period, from first service any Monday, will be able to travel free until the last service of the following Sunday. The more you use a go card in a week, the more you will save. Pensioner, seniors and war veterans will continue to receive free journeys after their first two paid journeys in a single day. Please note discounted fares do not apply to an Airtrain journey. Why don t you have free off-peak travel for seniors similar to Perth or Sundays in Melbourne? Seniors, pensioners, students and children receive half price travel on the TransLink network. We believe this is a fair contribution to cover the cost of running the network. go card - ticketing What is the difference between go card fares and paper ticket fares? go card fares will continue to be at least 30% cheaper than a single paper ticket for the same journey. Why are go card fares cheaper than paper tickets? The fare structure maintains the go card fare as the base ticket price on the TransLink network. The use of go cards helps to speed up the public transport network, saving up to seven minutes in bus boarding time. It also provides us with better information about how you re using the network, to help inform how we plan the network and better target services to areas of greatest need.

5 When will single paper tickets be phased out? The single paper ticket remains part of the Fares & Ticket package and TransLink has no immediate plan to remove them. Why are paper tickets rounded up to the nearest 10 cents and go card prices rounded to the nearest 1 cent? Paper tickets are rounded up to the nearest 10 cents as it reduces the need for the use of 5 cent pieces. This makes it easier for bus drivers to handle change. Why haven t you re-introduced a daily paper ticket? go card is a trip based system which enables customers to only pay for the travel they use. go card also offers seniors, pensioners and war veteran s free travel for the rest of the day after their first two paid journeys in a single day. Currently more than 6000 senior and pensioner go card users a week take advantage of free journeys. go card users also benefit from the frequent user discount program (make 9 go card journeys in a week then travel for free). Where can customers get a paper ticket or a go card? You can purchase a go card online or over the phone or at over 590 locations including: o selected retailers o staffed train station ticket offices o Airtrain locations o busway and major bus interchange fare machines o on board CityCat services. There are more than 1,600 locations to top up your go card across the TransLink network including: o selected retailers o staffed train station ticket offices and fare machines o busway and major bus interchange fare machines o onboard Brisbane CityCat and CityFerry services o over the phone o on the internet. To find your nearest go card purchase/top up location, visit translink.com.au or call anytime. Are there any changes to student tickets? All go card and single paper tickets will rise 7.5% from Monday 6January 2014, including student tickets. The School Transport Assistance Scheme will also increase by 10 cents.

6 Can a student purchase or travel with a concession go card if they don t have a concession card? No. Customers can only travel on a concession fare if they carry with them their proof of concession eligibility such as a valid student identification card. Don t forget to update your concession go card expiry date when you receive your new concession ID card at selected retailers. What is the difference between a trip and a journey? Definition for a trip: A trip is defined as the distance travelled from the point of boarding a vehicle (or vessel) to where the passenger disembarks from the vehicle (or vessel). A trip may be the full journey or part of the journey. Definition for journey: A journey is the distance travelled from the origin to the final destination. A journey might involve several trips using different transport modes. The sum of these trips will make up one journey. How does auto top-up work? The go card balance will automatically be topped up at an amount selected by the cardholder when the balance drops below $5. Auto top-up is available to all customers with a registered go card. If you haven t registered your go card, you can do so by going online at translink.com.au or calling Once your card is registered, you can set up auto top-up online via the TransLink website or by calling What is the cost of the go card ticketing system? It cost $99 million to implement the go card system. The most recent TransLink Annual Report shows that $53 million has been allocated to maintain the system until September Compared to systems that are being established Melbourne and Sydney costing in excess of $1.3 billion, Queensland operates a very cost effective public transport ticketing system. What if I need assistance with the go card machines? If a customer experiences problems with their go card they should report it immediately on so we can investigate and rectify the balance on your go card if required. Why don t you sell different types of go cards at all retailers or fare machines? go cards such as child, concession and student go cards need to have the expiry date of the card set to the same expiry date of the relevant concession entitlement card. This means your concession go card will expire when your concession card does. Card dispensing fare machines located on the TransLink network sell adult go cards only, owing to limitations on the storage available inside the machines. For a full list of retailers and their functionality, go to translink.com.au or call

7 Will TransLink make go cards more available? There are currently over 590 locations to purchase a go card across South East Queensland. To find your nearest go card distribution location visit translink.com.au or call Customers can also purchase their go card online at translink.com.au or by phoning anytime. Is TransLink forcing people in to go card? Single trip paper tickets are still available under the new fare structure. However TransLink believes that many customers will continue to switch to go card. Benefits include: o Quicker no need to queue for a ticket. o Great value at least 30 per cent cheaper than a single paper ticket, with additional discounts available for frequent travellers, seniors, pensioners and gold repatriation card holders and for travel taken during off-peak periods. o Convenient no need to carry cash with you and, if you register your card, you can top-up online or by phone and protect your card balance from the time that you report it lost or stolen. o Easier simply touch on at the beginning of your journey and touch off at the end. Your fare is automatically deducted from your card balance. o Smarter the technology calculates the value of your journey, including up to three transfers. o Reusable easy to top-up and the money you put on your go card doesn't expire. You can choose how much money you put on your go card. o Safer you can register your card to protect your balance against theft or loss. Why do go cards require a deposit? Before you start using your go card, you will need to top-up your card and pay a refundable deposit. This deposit acts like a safety net and allows you to finish your journey even if you have insufficient funds on the card (as long as your balance is positive at the start of your journey). The refundable deposit is $10.00 for adults and $5.00 for all other card holders. I ve heard some people have problems using go cards when they first use them. Once customers get used to touching on and touching off with every trip there are rarely any problems. Equipment malfunctions can be immediately reported to TransLink on who will look into the problem and if necessary, provide a refund to the customer. When will my go card expire? You cannot use your go card after the expiry date. Adult and Seniors go cards have a ten year expiry. Child go cards expire on the child's 15th birthday. Concession go cards expire on the same date as the concession entitlement card that is, the school student identification card, tertiary student identification card, Pensioner Concession

8 Card or Queensland Repatriation Health Card that was used to prove eligibility when the go card was purchased. Thirty days before your card expires you will see a warning message on the card reader each time you touch on or touch off. Your go card expiry date can be updated prior to the expiry date, or within 90 days of the card having expired, at selected retailers or at staffed Queensland Rail ticket offices. We recommend that you do this soon after receiving a new or updated concession ID. If you have been unable to update your card expiry date prior to the expiry, you will need to purchase a new go card. You can then apply to have the remaining balance from your expired card transferred to your new card, either online at translink.com.au, by phoning , or by obtaining a go card Guide to Balance Transfers and Refunds form. Additionally, you can update this expiry date within 90 days after the card has expired. To update your concession card expiry date visit a go card retailer who can update your card. For a full list of retailers and their functionality, go to translink.com.au or call Why do I need to register my go card? If you register your card, your personal information will be held on a secure central system and linked to the serial number of your go card. You will then be able to call TransLink to block the use of your card if it is lost or stolen and apply for a balance transfer. The balance on your registered go card will be protected from the time you call TransLink. You will need to register your go card in order to be eligible for the auto top-up function. When will my top-up fund be available for travel? When topping up in person, the funds are generally available immediately. However, if topping up online or by phone, it may take up to 48 hours to process the amount you add to your card balance. What if I forget to touch on or touch off? If you don't touch on or off, the system won't be able to calculate the correct fare and will charge you a non-refundable fixed amount. The fixed amount may be more than the correct fare for your journey. Fixed amount (charged Adult Child Senior/Concession if you do not touch on or off) Train $10.00 $5.00 $5.00 Bus & Ferry $ 5.00 $2.50 $2.50 Airtrain $30.00 $12.50 $30.00/$25.00 The next time you use your go card the card reader display will show you have been charged a fixed amount. If you see this message do not touch on again, your touch has been recorded. Please note: if your go card has been charged a fixed amount and your balance is less than the fixed amount, your card will have insufficient funds to travel for your next trip. If you think you ve been

9 charged a fixed amount in error, you can report an incorrect fare by calling What if my card is faulty? If you cannot touch on or off and you see that other people can, your card may be faulty or damaged. Call TransLink on for assistance. Does my go card allow me to transfer between services and operators? You can transfer up to three times in one journey. Your go card will automatically calculate one overall fare for your whole journey, as long as you follow the transfer rules. o Touch on and touch off every service at each leg of your journey. You need to touch off from one service and touch on to another within the 60 minute transfer window. o You must touch on to start the final trip of your journey within the three and a half hour maximum transfer time. o You must touch off at the end of the last leg of your journey within six hours from the time you started your journey. o When transferring using train services only, you need only touch on to start your journey and touch off at the end of your journey, not between train services. What if my go card is lost or stolen? If your registered go card is lost or stolen, phone TransLink immediately on As soon as you do this, your card can be blocked so no one else can use it. Any funds remaining on your registered card will be guaranteed from this time. If your card is not registered, TransLink is unable to block the card. You can then arrange a new go card over the phone, and transfer the balance from the old card to the new card. Please note that for registered cards, the cardholder will be required to request the balance transfer. Your balance transfer will usually take about 24 hours but please allow up to 10 working days. Alternatively, you can cancel your go card and obtain a refund by completing the cancellation and refund form (registered go cards only). Where can I obtain a transaction history for my go card? A transaction history can be obtained through the following: o online at my go card account (registered cards only) o at fare machines at QR stations and major bus interchanges (last 10 trips) o at selected go card retailers o by calling TransLink on (registered cards only). How do I cancel a trip? To cancel a trip after you have touched on, wait 10 seconds and touch your card again (to the reader nearest the driver) at the same bus or ferry stop (on board the service) or train station within 20 minutes.

10 The card reader will display a message showing that no fare was deducted and the available balance remaining on your go card. If you are at a gated train station, you must exit the station through a fare gate to cancel your trip. Is my go card secure? TransLink go cards and card readers use secure, fast and reliable technology. If I lose my go card, can someone else access my bank details? No. No one can access your name, address, bank details or any other information about you from your go card. Credit, debit and bank account numbers are encrypted for storage on a secure central system. The only information you or any other person may be able to obtain from your go card is the card balance and card history. How is my privacy protected if I have a go card? TransLink is committed to protecting the privacy, accuracy and security of personal information in accordance with the Queensland Government Information Standard 42 - Privacy Information. Go to translink.com.au/go to view the privacy statement. Can the Police track me through my go card? Under the Information Privacy action police can request access to travel information. TransLink is working with the Information Commissioner to ensure we meet the highest standards of customer privacy. You can be sure your personal information is secure. What personal information is linked to my go card? All personal information is held on a secure central system - not your go card. The type of information held depends on whether your card is registered or unregistered. How do I organise a balance transfer? Call the TransLink call centre on or visit translink.com.au/go Can I use my go card in Airtrain? Yes. However, Airtrain sets their own fares that are adult and child only. Senior and concession travel is treated as adult for the purpose of Airtrain fares.

11 Fixed fares Are there any changes to fixed fares? No there will be no changes to fixed amounts. What are fixed fares? A fixed amount is the amount charged to your go card if you don't touch off at the end of your trip. Fixed amounts are there to ensure a fair go for all passengers on the TransLink network so remember to always touch on, touch off. Fixed amount (charged Adult Child Senior/Concession if you do not touch on or off) Train $10.00 $5.00 $5.00 Bus & Ferry $ 5.00 $2.50 $2.50 Airtrain $30.00 $12.50 $30.00/$25.00 Please note: if your go card has been charged a fixed amount and your balance is less than the fixed amount, your card will have insufficient funds to travel for your next trip. If you think you ve been charged a fixed amount in error, you can report an incorrect fare by calling Why do fixed fares exist? Fixed fares ensure a fair go for all passengers on the TransLink network. To allow TransLink to provide more frequent and reliable services and build a more efficient network for customers, we need to ensure passengers are using the system appropriately and touching on and off correctly. If everyone uses the system in the right way, the resources spent on minimising fare evasion could easily be reinvested to improve the TransLink network and provide better services for customers. General questions How do fares on the TransLink network compare to those in other Australia capital cities? Based on the geographical size and integrated nature of the TransLink network, the TransLink s fare structure remains competitively priced compared to other major Australian networks. Customers can save even more with the added discounts go card offers, including a 20% discount for all off-peak travel and free travel after 9 paid journeys in a Monday to Sunday week. How does the 9 and free scheme affect me? The same customer travelling 10 times a week in February 2012 would have paid $42.40.

12 Even with the 7.5% fare increase in 2013, the same customer will pay just $41.04 due to the new 9 and free scheme. That s equivalent to a saving of $1.36 per week or $65.28 a year.

How to use your go card on the TransLink network. TransLink go card user guide

How to use your go card on the TransLink network. TransLink go card user guide How to use your go card on the TransLink network TransLink go card user guide Contents The benefits of travelling using go card 2 How to travel using your go card 3 How to top up your go card 4 Touch on

More information

Penalty fares and maximum Oyster fare

Penalty fares and maximum Oyster fare E E-ticketing in London Penalty fares and maximum Oyster fare Customers must touch in and out even if the ticket barriers are open. At stations that do not have ticket barriers, an Oyster card validator

More information

November2013. on GO Transit

November2013. on GO Transit November2013 Using Presto on GO Transit Welcome to PRESTO! Enjoy the convenience of bypassing line-ups for GO Transit tickets, the flexibility of reloading money online and the ease of travelling between

More information

Ticket and Pass Refund Policy

Ticket and Pass Refund Policy Ticket and Pass Refund Policy Issued October 2011 Contents Page 1.0 General Conditions 3 2.0 Standard Bus or Rail Tickets 4 2.1 Single or Day Return Tickets (bus or rail within Northern Ireland) 2.2 Day

More information

This document is part of a series of Building a Stronger South Australia policy initiatives from the Government of South Australia.

This document is part of a series of Building a Stronger South Australia policy initiatives from the Government of South Australia. 3. Public Transport This document is part of a series of Building a Stronger South Australia policy initiatives from the Government of South Australia. 1. Future Fund 2. Jobs and Skills 3. Public Transport

More information

Must read news for all train customers.

Must read news for all train customers. Must read news for all train customers. The AT HOP card is coming. Onboard ticket sales are ending. Ticket types are changing. Must read news for all train customers. Key changes to train ticketing. Page

More information

myki Privacy Policy Collection of personal information Data quality Privacy issues and myki Collection of health information

myki Privacy Policy Collection of personal information Data quality Privacy issues and myki Collection of health information myki Privacy Policy This privacy policy relates specifically to the myki ticketing system. In addition, PTV has a general privacy policy (which covers handing of personal information in contexts other

More information

Changes from 3rd April 2011

Changes from 3rd April 2011 FARES & TICKETS Changes from rd April 2011 To see how these changes affect you see inside or visit our website: www.stagecoachbus.com/manchester It is with regret that we have to inform our passengers

More information

Questions. about your Simple Payment card

Questions. about your Simple Payment card Questions about your Simple Payment card 1. What is Simple Payment? Simple Payment is a service delivered jointly by the government, Citibank and PayPoint. 2. What is a Simple Payment card? Normally the

More information

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions 1. Who is eligible for a pass? From April 2010, the age of eligibility for concessionary bus travel was brought

More information

Ticketing Scheme for Public Transport in Greater Manchester

Ticketing Scheme for Public Transport in Greater Manchester Ticketing Scheme for Public Transport in Greater Manchester Introduction The Greater Manchester Ticketing Scheme has been developed under powers given to the Authority under Sections 135 to 138 of the

More information

Customer Satisfaction Index 2014

Customer Satisfaction Index 2014 Customer Satisfaction Index 01 Contents Executive summary Customer satisfaction methodology Initiatives to improve customer satisfaction November 01 results Overall train network Overall bus regions Overall

More information

Customer Service Charter

Customer Service Charter Customer Service Charter 1 Welcome Welcome to KDR, the proud operator and maintainer of the light rail on the Gold Coast. The light rail is a brand new transport system to the Gold Coast and we will all

More information

Transdev Melbourne Customer Service Charter. ptv.vic.gov.au

Transdev Melbourne Customer Service Charter. ptv.vic.gov.au Transdev Melbourne Customer Service Charter ptv.vic.gov.au Contents Our Customer Service Philosophy 3 The Transdev Promise 4 Safety 5 Reliable, On-time Services 6 Our Buses 7 Customer Service 8 Ticketing

More information

FAQs FOR CREDIT CARDS. al khaliji France FAQs for Credit Cards

FAQs FOR CREDIT CARDS. al khaliji France FAQs for Credit Cards FAQs FOR CREDIT CARDS FAQs for Credit Cards Card basics 03 Managing your credit limit 03 Using your card 04 Paying your bills 05 If there are problems 06 Fees & charges 06 Other benefits 06 02 1. Card

More information

Penalty Fares information

Penalty Fares information Penalty Fares information Do you have any questions? For further information about Penalty Fares on Greater Anglia services please contact our Customer Service team: Remember: Buy a ticket before you travel

More information

Centro Corporate Travel Scheme

Centro Corporate Travel Scheme Centro Corporate Travel Scheme Travel discounts for your business All you need to know What is the Centro Corporate Travel Scheme? It is a ticket loan scheme which enables a company to purchase discounted

More information

LegCo Panel on Transport Octopus Common Ticketing System

LegCo Panel on Transport Octopus Common Ticketing System LegCo Panel on Transport Octopus Common Ticketing System PURPOSE Members raised a number of questions on the details of the management and operation of the Octopus common ticketing system by the Creative

More information

smile current account Terms and Conditions

smile current account Terms and Conditions smile current account Terms and Conditions Terms and Conditions of the smile current account, overdraft and debit card (incorporating smilemore and smile student) With effect from 5 July 2015 Terms and

More information

Opal Refund and Balance Transfer Policy. Electronic Ticketing System Version 4.3

Opal Refund and Balance Transfer Policy. Electronic Ticketing System Version 4.3 Opal Refund and Balance Transfer Policy Electronic Ticketing System Version 4.3 OPAL Refund and Balance Transfer Policy Contents 1. Introduction 2. Definitions 3. Reloadable Opal Cards A. Refunds B. Balance

More information

CAMBRIDGE CITY COUNCIL

CAMBRIDGE CITY COUNCIL Agenda Item CAMBRIDGE CITY COUNCIL REPORT OF: Head of Refuse & Environment TO: Licensing Committee 27/1/2014 WARDS: All CARD PAYMENTS FOR HACKNEY CARRIAGE JOURNEYS 1 INTRODUCTION 1.1 The City Council is

More information

SMARTER ELECTRICITY USE SAVE WITH SYNERGY SMARTPOWER

SMARTER ELECTRICITY USE SAVE WITH SYNERGY SMARTPOWER SMARTER ELECTRICITY USE SAVE WITH SYNERGY SMARTPOWER SMARTER ELECTRICITY USE When it comes to energy use there are Peak times and Off-Peak consumption times, and they change throughout the year. If everyone

More information

credit card Your Welcome Guide

credit card Your Welcome Guide credit card Your Welcome Guide We d like to welcome you as a new Co-operative Membership credit card holder. Welcome This guide tells you all you need to know to make the most of your Co-operative Membership

More information

Consumers Billing Rights with electricity & gas companies

Consumers Billing Rights with electricity & gas companies Consumers Billing Rights with electricity & gas companies Useful information Contents 3 Reasons for an unexpectedly high energy bill 5 Prices may increase during a billing cycle 5 Back-billing 6 Concessions

More information

your guide to your new BOQ Credit Card

your guide to your new BOQ Credit Card your guide to your new BOQ Credit Card Contents A card that you will love 1 Getting started 2 Flexible banking at your fingertips 3 Platinum Visa card 4 Blue Visa card 6 Low Rate Visa card 7 BOQ Rewards

More information

Standard Electricity Prices and Charges *

Standard Electricity Prices and Charges * Standard Electricity Prices and Charges * South West Interconnected System Effective *All prices quoted include GST and are subject to change. IMPORTANT: Customers need to assess each tariff and any associated

More information

Prepayment Meters ( Pay As You Go ) A ScottishPower Charter

Prepayment Meters ( Pay As You Go ) A ScottishPower Charter Prepayment Meters ( Pay As You Go ) Page 1 Introduction This charter tells you what you need to know about using a prepayment meter to pay for your electricity or gas. Section Contents Page 1 What You

More information

Current Account, Current Account Plus, Student Current Account, Privilege Current Account, Privilege Premier Current Account. Terms and conditions

Current Account, Current Account Plus, Student Current Account, Privilege Current Account, Privilege Premier Current Account. Terms and conditions Current Account, Current Account Plus, Student Current Account, Privilege Current Account, Privilege Premier Current Account. Terms and conditions With effect from 5 July 2015 Terms and conditions of the

More information

credit card Your Welcome Guide

credit card Your Welcome Guide credit card Your Welcome Guide We would like to welcome you as a new Co-operative Membership credit cardholder. welcome This guide tells you all you need to know to make the most of your Co-operative Membership

More information

National Rail Conditions of Carriage. From 20th May 2012

National Rail Conditions of Carriage. From 20th May 2012 i National Rail Conditions of Carriage From 20th May 2012 NATIONAL RAIL CONDITIONS OF CARRIAGE CONTENTS page Introduction 3 PART I CONDITIONS OF CARRIAGE FOR PASSENGERS A Tickets 5 B Validity of tickets

More information

Yes, your card will expire at a given date, which is printed on the front of your card.

Yes, your card will expire at a given date, which is printed on the front of your card. What is the Debenhams Prepaid Card? Debenhams Prepaid Card works in a similar way to a pay as you go mobile phone. You top up what you need, when you need it. You top the card up with money which can be

More information

General Travel Conditions of Helsinki Region Transport

General Travel Conditions of Helsinki Region Transport 2015 General Travel Conditions of Helsinki Region Transport Helsinki Region Transport General Travel Conditions 1.1.2015 The Helsinki Region Transport (HSL) Travel Conditions apply to public transport

More information

PLEASE DO NOT STAPLE.

PLEASE DO NOT STAPLE. YOUR APPLICATION 1. Please complete this form USING BLACK INK and write within the boxes in CAPITAL LETTERS. Mark appropriate answer boxes with a CROSS. Start at the left of each answer space and leave

More information

Classic Account. With you when you want a good all rounder.

Classic Account. With you when you want a good all rounder. Classic Account With you when you want a good all rounder. You ll find everything you need to know about your new Classic Account in the following pages. Welcome 1 Your Bank of Scotland debit card 2 Choose

More information

Swindon Borough Council. Resident Parking Permit Terms and Conditions of Use

Swindon Borough Council. Resident Parking Permit Terms and Conditions of Use Swindon Borough Council Resident Parking Permit Terms and Conditions of Use p1 Swindon Borough Council Resident Parking Permit Terms and Conditions of Use Introduction The terms and conditions of use gives

More information

SunGO Fare Payment General Information

SunGO Fare Payment General Information SunGO Fare Payment General Information What is SunGO? SunGO utilizes Smart Card technology to provide a convenient way to pay and transfer throughout the region with ease on Sun Tran, Sun Express, Sun

More information

CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION

CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION 1. Please complete this form USING BLACK INK and write within the boxes in CAPITAL LETTERS. Mark appropriate answer boxes with a CROSS. Start at the left of

More information

A Guide to Car Sharing

A Guide to Car Sharing A Guide to Car Sharing Frequently Asked Questions We ve prepared a list of frequently asked questions about car sharing and also a best practice guide (some dos and don ts) for those participating in the

More information

Cheaper Rail Fares A cunning plan

Cheaper Rail Fares A cunning plan Cheaper Rail Fares A cunning plan [10 June 2015] The Tyne and Wear Public Transport Users Group (TWPTUG) Newcastle Group met in June 2015 and spent some time discussing the possibility of split ticketing

More information

Checking Account & Debit Card Simulation. Understanding Checking Accounts and Debit Card Transactions

Checking Account & Debit Card Simulation. Understanding Checking Accounts and Debit Card Transactions Checking Account & Debit Card Simulation Understanding Checking Accounts and Debit Card Transactions What is a Checking Account? Common financial service used by many consumers Funds are easily accessed

More information

17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline 01539 728180 HELP WITH TRANSPORT. Disabled Parking Badges 2. Transport to hospital appointments 3

17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline 01539 728180 HELP WITH TRANSPORT. Disabled Parking Badges 2. Transport to hospital appointments 3 17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline 01539 728180 HELP WITH TRANSPORT Contents Disabled Parking Badges 2 Transport to hospital appointments 3 Volunteer driver services 5 Bus Travel 6 Rail

More information

Our personal current accounts. Switch to First Trust Bank. Ask at any branch 0845 6005 925

Our personal current accounts. Switch to First Trust Bank. Ask at any branch 0845 6005 925 Our personal current accounts Switch to First Trust Bank Ask at any branch 0845 6005 925 Welcome to First Trust Bank We offer you all the benefits you would expect from your bank; a great range of quality

More information

Standard Electricity Prices and Charges*

Standard Electricity Prices and Charges* Standard Electricity Prices and Charges* South West Interconnected System Effective 1 July 2012 *All prices quoted include GST and are subject to change. energy solutions you can use IMPORTANT: Customers

More information

BOOKED CAR SCHEME GUIDELINES FOR TAXI AND HIRE CAR CONTRACTORS

BOOKED CAR SCHEME GUIDELINES FOR TAXI AND HIRE CAR CONTRACTORS BOOKED CAR SCHEME GUIDELINES FOR TAXI AND HIRE CAR CONTRACTORS These Guidelines relate to the Deed of Agreement for the Provision of Passenger Transport Services for Eligible DVA Clients. July 2012 Version:

More information

Getting around London

Getting around London Getting around London Improving health worldwide www.lshtm.ac.uk What we will cover: Different types of ticket Student discount Underground Bus London Overground Cycling and walking Taxis Transport for

More information

Need to pay the babysitter? Popmoney! Pay your friend for concert tickets? Popmoney! Pay your rent? Popmoney!

Need to pay the babysitter? Popmoney! Pay your friend for concert tickets? Popmoney! Pay your rent? Popmoney! Popmoney Popmoney is an innovative personal payment service that allows you to send and receive electronic payments, eliminating the hassles of checks and cash. Now, sending and receiving money is as easy

More information

Visit transportnsw.info Call 131 500 TTY 1800 637 500. East Hills & Panania to Bankstown. Description of routes in this timetable

Visit transportnsw.info Call 131 500 TTY 1800 637 500. East Hills & Panania to Bankstown. Description of routes in this timetable Description of routes in this timetable Route 923 Panania to Bankstown via Picnic Point and Revesby. Service operates daily. East Hills & Panania to Bankstown Bus Timetable 923 924 Route 924 East Hills

More information

VENTRA GROUP SALES. FAQs. What options do I have for Group Sales? Frequently Asked Questions

VENTRA GROUP SALES. FAQs. What options do I have for Group Sales? Frequently Asked Questions VENTRA GROUP SALES Frequently Asked Questions The transition to Ventra offers new opportunities for organizations that previously purchased CTA bulk sales fare cards. CTA is committed to making the transition

More information

< Travelling with the ] [ OV-chipkaart >

< Travelling with the ] [ OV-chipkaart > < Travelling with the ] [ OV-chipkaart > Where can I request further information? Information on the OV-chipkaart OV-chipkaart customer service: Via Internet: www.ov-chipkaart.nl This website includes

More information

What is a Checking Account? Checking Account & Debit Card Simulation. What is a Check? Bouncing a Check. Other Checking Components

What is a Checking Account? Checking Account & Debit Card Simulation. What is a Check? Bouncing a Check. Other Checking Components Checking Account & Debit Card Simulation Understanding Checking Accounts and Debit Card Transactions What is a Checking Account? Common financial service used by many consumers Funds are easily accessed

More information

Checking Account & Debit Card Simulation and Student Worksheet. Understanding Checking Accounts and Debit Card Transactions

Checking Account & Debit Card Simulation and Student Worksheet. Understanding Checking Accounts and Debit Card Transactions Checking Account & Debit Card Simulation and Student Worksheet Understanding Checking Accounts and Debit Card Transactions What is a Checking Account? Common financial service used by many consumers Funds

More information

HALIFAX CASH ISA. Conditions and information

HALIFAX CASH ISA. Conditions and information HALIFAX CASH ISA. Conditions and information Welcome to Halifax 3 Section 1 How these conditions work 5 Section 2 Special Conditions 7 ISA Saver Variable 12 ISA Saver Online 13 ISA Saver Fixed 14 Junior

More information

FLEXONE. Terms and Conditions and How to use your account

FLEXONE. Terms and Conditions and How to use your account FLEXONE Terms and Conditions and How to use your account How this document works This document contains important information to help you understand the key features of the FlexOne account and to understand

More information

Select Account. The essential guide to your new account

Select Account. The essential guide to your new account Select Account The essential guide to your new account 2 Welcome to your Select Account Your new account gives you the convenience of being able to withdraw money from any cash machine in the UK, as well

More information

National Rail Conditions of Carriage. From 19 July 2015

National Rail Conditions of Carriage. From 19 July 2015 i National Rail Conditions of Carriage From 19 July 2015 NATIONAL RAIL CONDITIONS OF CARRIAGE CONTENTS *numbers refer to pdf page\ Introduction 3 PART I: 5 Conditions of Carriage for Passengers A Tickets

More information

Credit Cards. Credit Cards. boq.com.au

Credit Cards. Credit Cards. boq.com.au Credit Cards Credit Cards 1300 55 7 7 boq.com.au Citigroup Pty Limited ABN 88 004 35 080, AFSL 38098, Australian Credit Licence No. 38098 (Citigroup) is the credit provider and issuer of BOQ Credit Cards

More information

Foreword. Neil Scales Director-General Department of Transport and Main Roads

Foreword. Neil Scales Director-General Department of Transport and Main Roads Disability Action Plan Improving Access to 2017 Foreword The Department of Transport and Main Roads is committed to providing a world class transport system for use by all Queenslanders. With approximately

More information

Season Ticket User Guide

Season Ticket User Guide Season Ticket User Guide Your company has selected thetrainline.com business to assist you in obtaining your season ticket as part of your benefits program. The service we offer is quick and easy. Once

More information

TEXT ALERTS. Keeping track of your money 24/7

TEXT ALERTS. Keeping track of your money 24/7 TEXT ALERTS Keeping track of your money 24/7 Contents Types of text alerts 1 Managing your text alerts 3 Mobile Banking 5 Terms and conditions 6 I like to keep on top of my finances Our variety of alerts

More information

General Booking Terms & Conditions

General Booking Terms & Conditions General Booking Terms & Conditions General At the time of publishing, all ferry timetables, fares, accommodation and tour information are correct, however these can be subject to alteration, sometimes

More information

A GUIDE TO KEEPING BUSINESS RECORDS

A GUIDE TO KEEPING BUSINESS RECORDS Information Pamphlet A GUIDE TO KEEPING BUSINESS RECORDS Inland Revenue Department, Hong Kong A GUIDE TO KEEPING BUSINESS RECORDS This pamphlet is issued for the general information as a introduction to

More information

Accidents. Added motoring peace-of-mind. This is your AA Added Value for. Introduction. Membership Handbook

Accidents. Added motoring peace-of-mind. This is your AA Added Value for. Introduction. Membership Handbook Added motoring peace-of-mind This is your AA Added Value for Accidents Membership Handbook Introduction As a Member of the AA, you know you get so much more than the average roadside assistance service

More information

ANZ Bank New Zealand Limited ANZ17881

ANZ Bank New Zealand Limited ANZ17881 ANZ Credit Card Conditions of Use Effective 9 December 2015 This document sets out your ANZ Credit Card s terms and conditions In this document we ve explained the terms and conditions applying to your

More information

David Jones Storecard and David Jones American Express Card Member Agreement, Financial Services Guide and Purchase Protection. Terms and Conditions

David Jones Storecard and David Jones American Express Card Member Agreement, Financial Services Guide and Purchase Protection. Terms and Conditions David Jones Storecard and David Jones American Express Card Member Agreement, Financial Services Guide and Purchase Protection Terms and Conditions Issued May 2016 DAVID JONES STORECARD AND DAVID JONES

More information

City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views

City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views City of Joburg City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views Due to the long lead times for procurement and development, the City

More information

Guide to using public transport in the Helsinki region

Guide to using public transport in the Helsinki region Guide to using public transport in the Helsinki region Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo and Kirkkonummi form an integrated regional public transport area where traveling is easy and affordable.

More information

Consumer FAQs. 1. Who is behind the BuySafe initiative? 2. Why should I use a PIN? 3. Do all transactions need a PIN?

Consumer FAQs. 1. Who is behind the BuySafe initiative? 2. Why should I use a PIN? 3. Do all transactions need a PIN? Consumer FAQs 1. Who is behind the BuySafe initiative? The Industry Security Initiative (ISI)/BuySafe initiative comprises representatives of ten Australian financial institutions including all of the

More information

Application for support with home to school travel arrangements for 2015 to 2016

Application for support with home to school travel arrangements for 2015 to 2016 Application for support with home to school travel arrangements for 2015 to 2016 for pupils aged five to 16 who live in Leeds and attend a state-funded primary school, secondary school or academy Issued

More information

SMARTER BANKING MAKE THE MOST OF YOUR MONEY

SMARTER BANKING MAKE THE MOST OF YOUR MONEY SMARTER BANKING MAKE THE MOST OF YOUR MONEY CONTENTS PAGE 2 Get smart about everyday banking and saving PAGE 4 STEP 1 The bank account basics PAGE 8 STEP 2 How to access your money PAGE 10 STEP 3 Decisions

More information

Integrated Public Transport Service Planning Guidelines. Sydney Metropolitan Area

Integrated Public Transport Service Planning Guidelines. Sydney Metropolitan Area Integrated Public Transport Service Planning Guidelines Sydney Metropolitan Area December 2013 CONTENTS 1. INTRODUCTION 3 1.1 Purpose 3 1.2 Background 3 1.3 Travel in Sydney Metropolitan Area 5 1.4 Objectives

More information

Barclaycard Business Credit Card Terms and Conditions

Barclaycard Business Credit Card Terms and Conditions Barclaycard Business Credit Card Terms and Conditions 1 Contents 1. Introduction 3 Your card 3 Business credit limit 3 Monthly payment 4 2. Your interest charges 4 Interest rates 4 Promotional balance

More information

Getting and Keeping A Checking Account

Getting and Keeping A Checking Account Getting and Keeping A Checking Account You've decided to get a checking account. That's a good idea. Your money will be safe and you'll have a record of what you've paid for. You'll know how much you have

More information

Student Account A guide to benefits. All you need to be Uniproof

Student Account A guide to benefits. All you need to be Uniproof Student Account A guide to benefits All you need to be Uniproof Everything you need to know about your new account Your Student Account comes with a host of features and benefits, some you get automatically

More information

KEEPING YOUR ELECTRICITY CONNECTED SYNERGY S FINANCIAL HARDSHIP POLICY

KEEPING YOUR ELECTRICITY CONNECTED SYNERGY S FINANCIAL HARDSHIP POLICY KEEPING YOUR ELECTRICITY CONNECTED SYNERGY S FINANCIAL HARDSHIP POLICY If you don t speak English and need help with this guide, call (TIS National) on the telephone interpreter service 13 14 50 to arrange

More information

Contactless payment cards - conditions of use

Contactless payment cards - conditions of use Contactless payment cards - conditions of use 6 September 2015 until further notice 1. Introduction 1.1 These Conditions of Use apply to you when you are using a contactless payment card to pay as you

More information

myki Refund & Reimbursement form

myki Refund & Reimbursement form myki Refund & Reimbursement form Use this form if you would like to: > refund the full balance of your myki; OR > claim a reimbursement; OR > convert your myki pass to myki money. If you are deaf, or have

More information

STANDARD ELECTRICITY PRICES AND CHARGES *

STANDARD ELECTRICITY PRICES AND CHARGES * STANDARD ELECTRICITY PRICES AND CHARGES * SOUTH WEST INTERCONNECTED SYSTEM *Effective 1 July 2015 *All prices quoted include GST and are subject to change. IMPORTANT: Customers need to assess each tariff

More information

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Just Car Insurance. GPO Box 4663, Melbourne, Victoria, 3001. Call 13 13 26 Fax 1300 325 813 www.justcarinsurance.com.au Just Car Third Party Property

More information

Jeenee Mobile Standard Pricing Table Section 1 General Information and Charges

Jeenee Mobile Standard Pricing Table Section 1 General Information and Charges General Information and Charges 1 About this standard pricing table... 3 2 How to use this standard pricing table... 3 2.1 Which pricing plan applies to you? 3 2.2 What charges are contained in the pricing

More information

Opal Refund and Balance Transfer Policy. Electronic Ticketing System Version 4.1

Opal Refund and Balance Transfer Policy. Electronic Ticketing System Version 4.1 Opal Refund and Balance Transfer Policy Electronic Ticketing System Version 4.1 OPAL Refund and Balance Transfer Policy This Opal Refund and Balance Transfer Policy sets out the terms upon which TfNSW

More information

2. For cancellation or amendment of travel arrangements due to you or your relatives illness /death (Complete Sections A, C D and E)

2. For cancellation or amendment of travel arrangements due to you or your relatives illness /death (Complete Sections A, C D and E) IMPORTANT: please read this before you start Use the check list below to help you complete your claims form, and identify you will need to attach. We don t want you to miss something. Delays can occur

More information

We are delighted you are thinking of switching your accounts to Queensland s most loved bank * and

We are delighted you are thinking of switching your accounts to Queensland s most loved bank * and Welcome to Heritage! We are delighted you are thinking of switching your accounts to Queensland s most loved bank * and becoming part of the Heritage family. You will find that at Heritage Bank, we deliver

More information

BENEFITS GUIDE. BMO Prepaid Travel. MasterCard. Your travel payment card

BENEFITS GUIDE. BMO Prepaid Travel. MasterCard. Your travel payment card BENEFITS GUIDE BMO Prepaid Travel * MasterCard Your travel payment card WELCOME! GET READY TO USE YOUR CARD WITH COMPLETE PEACE OF MIND. You ve just received your new BMO Prepaid Travel MasterCard the

More information

Guidelines for Self-Employed Persons

Guidelines for Self-Employed Persons INLAND REVENUE DEPARTMENT Saint Lucia Guidelines for Self-Employed Persons Our Mission The Inland Revenue Department stands committed in its impartial treatment of its customers. We aim to provide efficient,

More information

Aurora PAY AS YOU GO. How it works

Aurora PAY AS YOU GO. How it works Aurora PAY AS YOU GO How it works Aurora PAY AS YOU GO How it works Congratulations on becoming an Aurora PAY AS YOU GO (APAYG) customer. Please take a few minutes to read the following information. New

More information

Hornsby to Sydney Adventist Hospital

Hornsby to Sydney Adventist Hospital to Sydney Adventist Hospital Bus Timetable via Waitara, Normanhurst, Woodlands Estate and Thornleigh Includes accessible services Effective from 20 July 2015 What s inside Your Bus timetable... 1 Your

More information

TDC Heavy Vehicle Forecasts - February 2010 Release 2008/09 HOUSEHOLD TRAVEL SURVEY. SUMMARY REPORT 2010 Release

TDC Heavy Vehicle Forecasts - February 2010 Release 2008/09 HOUSEHOLD TRAVEL SURVEY. SUMMARY REPORT 2010 Release TDC Heavy Vehicle Forecasts - February 2010 Release 2008/09 HOUSEHOLD TRAVEL SURVEY SUMMARY REPORT 2010 Release 0 About the Transport Data Centre The Transport Data Centre (TDC), of Transport NSW, provides

More information

A safe and easy way to use your food assistance stamp benefits! benefits!

A safe and easy way to use your food assistance stamp benefits! benefits! The Electronic Benefits Transfer (EBT) OHIO DIRECTION CARD A safe and easy way to use your food assistance stamp benefits! benefits! Frequently Asked Questions about EBT for Ohio Direction Cardholders

More information

Victorian fares and ticketing manual

Victorian fares and ticketing manual Victorian fares and ticketing manual Effective 1 January 2014 Published by Public Transport Victoria, 750 Collins Street, Docklands VIC 3008. ptv.vic.gov.au Public Transport Victoria 2013 This publication

More information

VISA DEBIT CARD CONDITIONS OF USE

VISA DEBIT CARD CONDITIONS OF USE GOLDFIELDS MONEY LTD VISA DEBIT CARD CONDITIONS OF USE Effective: 20 May 2015 These Conditions of Use take effect on and from 20/05/2015 except as otherwise advised in writing and replace all VISA Debit

More information

Cruising from Charleston

Cruising from Charleston Cruising from Charleston Frequently Asked Questions Parking at the Port - page 2 Driving Directions - page 2 Embarkation & Entry - page 3 Luggage Information - pages 3-4 Debarkation & Customs - page 4

More information

NFC in Transport for London

NFC in Transport for London NFC in Transport for London Setting a context for the role of NFC technology in TfL s ticketing strategy Brian Dobson 1 Contents Context: about Transport for London The current Oyster contactless smartcard

More information

my Aviva flex Critical illness

my Aviva flex Critical illness Critical illness Critical illness through my Aviva flex Critical illness through my Aviva products How can I get Aviva critical illness cover deals as an Aviva employee? Critical Illness can be selected

More information

For all claims the following documents must be sent to us along with this claim form:

For all claims the following documents must be sent to us along with this claim form: IMPORTANT: please read this before you start Use the check list below to help you complete your claims form, and identify documents you will need to attach. We don t want you to miss something. Delays

More information

Savings and Bank Accounts

Savings and Bank Accounts LESSON 2 Savings Savings and Bank Accounts Quick Write Suppose a relative gives you a generous gift of $1,000 for your sixteenth birthday. Your parent or guardian says that you can spend $50 on things

More information

Finding the best fare structure for Opal

Finding the best fare structure for Opal Independent Pricing and Regulatory Tribunal Finding the best fare structure for Opal Public transport fares in Sydney and surrounds Transport Issues Paper July 2015 Finding the best fare structure for

More information

AA_3coloursC.eps ABN AMRO 3 PMS colours for coated paper. Width shield: 20 mm Overlap: 0,05 mm. ABN AMRO Credit Card. User manual

AA_3coloursC.eps ABN AMRO 3 PMS colours for coated paper. Width shield: 20 mm Overlap: 0,05 mm. ABN AMRO Credit Card. User manual AA_3coloursC.eps ABN AMRO 3 PMS colours for coated paper Width shield: 20 mm Overlap: 0,05 mm ABN AMRO Credit Card User manual 2 Table of contents 3 3 4 5 6 Introduction A safe way to pay Expiry date Loss

More information

Greetings everyone. Welcome to the SeniorNet New Plymouth Newsletter.

Greetings everyone. Welcome to the SeniorNet New Plymouth Newsletter. Greetings everyone. Welcome to the SeniorNet New Plymouth Newsletter. DATE -12 th June 2015 Where to find us 27 Liardet Street, New Plymouth office open 10am -12 noon Monday to Friday Between Devon Street

More information

AMBULANCE VICTORIA BUSINESS RULES MEMBERSHIP SCHEME

AMBULANCE VICTORIA BUSINESS RULES MEMBERSHIP SCHEME AMBULANCE VICTORIA MEMBERSHIP SCHEME BUSINESS RULES VERSION 5.5 February 2013 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Membership types, fees, benefits and exclusions 3 2.1 Membership Types 3 2.2 Membership

More information

Copies of this report are available on our website at www.oic.qld.gov.au and further copies are available on request to:

Copies of this report are available on our website at www.oic.qld.gov.au and further copies are available on request to: This report to the Queensland Legislative Assembly by the Office of the Information Commissioner is licensed under a Creative Commons - Attribution Non Commercial No Derivatives 3.0 Unported License. People

More information