Welcome New Customers!

Transcription

1 Welcome! 2011 No responsibility is taken for the correctness of this information Any Questions? Our customer service representatives will be happy to help you: Customer service hotline / (0.09 Euro/minute when calling via German land line, mobil phone max Euro/minute) Online journey planner: Mobile journey planner: wap.vrr.de or pda.vrr.de Welcome New Customers! Tips And Information For New Public Transport Users Verkehrsverbund Rhein-Ruhr Augustastraße Gelsenkirchen We wish you a pleasant journey your Verkehrsverbund Rhein-Ruhr effective: January 2011

2 2 3 Dear Customer, at VRR, we strive every day to make your trip with buses, trams and trains as pleasant as possible. We have designed this brochure specifically for new VRR customers with the intention of giving you all the information you need in order to understand our broad range of products and services. If any of your questions remain unanswered, our customer service representatives will be happy to help you: Customer service hotline / (0.09 Euros/minute when calling via German land line, mobile phone max Euros/minute) Online journey planner: Mobile journey planner: wap.vrr.de or pda.vrr.de You can also stop by your nearest KundenCenter (customer service centre). We wish you a pleasant journey your Verkehrsverbund Rhein-Ruhr Table Of Contents At a glance 4 5 Many ways to travel 6 8 Schedule books 8 9 Journey planner: online or on your mobile 9 VRR price levels 10 A chip card to keep you mobile 11 Tickets for frequent travellers Tickets for pupils, students, trainees and apprentices For active people over 60: BärenTicket 14 Tickets for occasional travellers Upgrade your ticket 16 Where can you get your tickets? 16 We ll keep you entertained 17 Mobility without limits 17 A subscription that pays off 18 Mobilzeit 18 The Mobility Guarantee 19 Tickets for all of NRW Assuring quality for satisfied customers Our prices at a glance Your VRR contacts 26 27

3 4 5 At A Glance We ve been ensuring our customers mobility for over 30 years now with a unified public transport system that ensures inter-city connections in the metropolitan area between the Rhine, Ruhr and Wupper rivers. It s the result of the close cooperation of the 26 cities and counties in the VRR area, their communal public transport companies as well as the DB Regio NRW GmbH and five additional railroad companies. Verkehrsgemeinschaft Münsterland (VGM) more information at 06 Haltern Verkehrsgemeinschaft Ruhr-Lippe (VRL) more information at ov (Niederlande) more information at 20 Nettetal/ Brüggen 30 Schwalmtal / Niederkrüchten Verkehrsgemeinschaft Niederrhein (VGN) more information at 70 Wegberg Aachener Verkehrsverbund (AVV) more information at Nettetal/ Brüggen 01 Kerken/ Wachtendonk Kempen/ Grefrath/ Tönisvorst Kerken/ Wachtendonk 21 Kempen/ Grefrath/ Tönisvorst 31 Viersen 50 Mönchengladbach Krefeld 72 Jüchen 42 Meerbusch 22 Moers 13 Dinslaken 23 Duisburg Nord 24 Oberhausen 25 Bottrop/ Gladbeck 34 Mülheim/ Ruhr 05 Dorsten 35 Essen Mitte/Nord 15 Marl 17 Recklinghausen/ Herten Bochum 45 VRR Olfen Oer-Erkenschwick/Datteln 26 Gelsenkirchen Castrop- Rauxel 29 Waltrop 27 Herne 37 Dortmund Mitte/West 47 Witten/ Wetter/ Herdecke 2190 Lünen 38 Dortmund Ost 2150 Schwerte Duisburg Essen Haltern Mitte/Süd Süd Hattingen/ Hagen Krefeld Dorsten Sprockhövel 44 Velbert 18 Olfen Ratingen/ 15 Oer-Erkenschwick/Datteln 67 HeiligenhausMarl Schwelm/ Ennepetal/ 41 Meerbusch 43 Mettmann/ 29 Gevelsberg/ 17 Willich Düsseldorf Wülfrath Waltrop Breckerfeld Recklinghausen/ Wuppertal Mitte/Nord 25 Wuppertal Herten 64 West 28 Ost 51 Bottrop/ Korschenbroich Neuss/ DüsseldorfGelsen- Haan/ Gladbeck53 Erkrath/ 26 Castrop- Rauxel75 38 Kaarst Süd Hilden 74 Remscheid 24 kirchen Herne 37 Dortmund 23 Solingen Oberhausen 73 Mitte/West Dortmund Ost Duisburg 35 Nord 62 Essen Langenfeld/ DormagenMitte/Nord Monheim Bochum Grevenbroich Rommerskirchen 34 Verkehrsverbund Witten/ Mülheim/ 45 Wetter/ Duisburg Ruhr Essen Rhein-Sieg Herdecke (VRS) Mitte/Süd VRR Süd 46 Hattingen/ more information at Hagen Sprockhövel Nettetal/ 44 Velbert Ratingen/ 67 Brüggen Heiligenhaus Schwelm/ 54 Ennepetal/ Gevelsberg/ 43 Mettmann/ Breckerfeld 2400 Bergkamen 2390 Kamen 30 Schwalm Unna 2480 Holzwickede 23 VRR tariff valid on all lines Duisburg in VRR-VRL passage only Nord 01 Kerken/ Wachtendonk VRR tariff only valid on 33 certain lines Duisburg Mitte/Süd V 21 Kempen/ 32 Grefrath/ Krefeld Tönisvorst Meerbusch Viersen Willich Düsseld Mitte/N

4 6 7 Die Verkehrsmittel RegionalExpress (RE regional express trains) RegionalExpress trains allow you to travel longer distances between cities quickly and comfortably. RegionalBahn (RB regional trains) RegionalBahn trains usually connect cities with the surrounding areas and stop at all stations. S-Bahn (S express trains) S-Bahn connections make up the backbone of the VRR train system. They service all stations along the main traffic corridors. Stadtbahn (U underground) Stadtbahn trains run at high frequencies and travel below ground or on designated tracks above ground, which makes them a great way to get around town without being slowed down by traffic. The scenic Schwebebahn (suspended train) in Wuppertal, the fully automated SkyTrain at the Düsseldorf Airport and the H-Bahn in Dortmund are also part of the Stadtbahn system. SchnellBus (SB express bus) SchnellBus lines run wherever train tracks are not available and connect central locations as directly as possible. CityExpress (CE city express bus) CityExpress buses give you a way to travel quickly within cities. They run at high frequencies and only service select bus stops. Straßenbahn (tram) Trams complement Stadtbahn lines. Bus Buses are an ideal way to get around within cities and adjacent regions. A closely spaced network of bus stops makes sure you ll never have to walk too far. Some regional bus lines may have special designations such as Stadtlinie (city line) or Ortsbus (O local bus). NachtExpress (NE night express) NachtExpress buses and regional trains help you get around after hours along with regular RegionalExpress, Regional- Bahn and S-Bahn trains. As a rule, NachtExpress vehicles run every 60 minutes at weekends and before holidays, departing from central train stations and bus malls and going to the outlying areas or neighbouring cities. In some cities NachtExpress buses and trains run every night. TaxiBus A TaxiBus is a taxi that always follows a set route and runs on a predetermined schedule just like a regular bus. How - ever, a TaxiBus must be ordered no later than 30 minutes prior to the desired time of departure. TaxiBuses can be used with valid VRR tickets; tickets can be purchased from the driver. Please contact your local public transport company for additional information. AnrufSammelTaxi (AST collective call taxi) In most rural and suburban areas, ASTs depart from AST stops at scheduled times. Customers can select the destination within a certain service area; ASTs do not follow fixed routes, so you can have the driver drop you off right at your front door. ASTs must be ordered by phone at least 30 minutes prior to departure. A special AST ticket is required. This ticket only costs slightly more than a VRR ticket. Please note that AST tickets do not allow you to use any other VRR services.

5 8 9 Special services for special destinations Virtually all cities within the VRR area offer, in addition to our standard transport services, special amenities for events, museum visits, ship cruises, and car sharing. You ll be surprised by the wide variety of services we offer. Please remember that all of our drivers will be happy to help you whenever you travel with us. Schedule Books Most of our schedules are published annually as convenient books either in January or in June. They contain all the schedules and information you need to travel with VRR. Some schedule books also contain detailed maps to help you get around. Please note that schedule books are only available in German. The following schedule books can be obtained from VRR or local transport companies: K Verbundfahrplan Schnellverkehr (express train and S- Bahn schedules for all of VRR) K Bochum schedule K Bottrop/Kreis Recklinghausen schedule K Castrop-Rauxel schedule K Dormagen/Grevenbroich/Jüchen/Rommerskirchen schedule K Dortmund schedule K Duisburg schedule K Düsseldorf/Meerbusch schedule K Ennepetal/Breckerfeld/Gevelsberg/Schwelm/ Wetter schedule K Erkrath/Haan/Hilden schedule K Essen schedule K Gelsenkirchen schedule K Hagen/Herdecke schedule K Hattingen/Sprockhövel/Witten schedule K Herne schedule K Krefeld schedule K Mettmann/Heiligenhaus/Ratingen schedule K Fahrplan Mettmann/Heiligenhaus/Ratingen K Mönchengladbach/Korschenbroich schedule K Monheim/Langenfeld schedule K Mülheim an der Ruhr schedule K Neuss/Kaarst schedule K Oberhausen schedule K Remscheid schedule K Solingen schedule K Velbert/Wülfrath schedule K Kreis Viersen schedule K Wuppertal schedule Journey Planner: Online Or On Your Mobile The online journey planner at is a convenient alternative to printed schedule books. Just enter your point of departure and where you would like to go, and you ll get all the information you need including maps of most train stations and stops. You can also generate schedules for any line at any stop in the VRR area or get a list of all lines and departure times at a certain stop or train station. Your WAP-enabled mobile phone lets you access the journey planner as well. Just go to wap.vrr.de or pda.vrr.de. Tip: You can also receive individual travel information by phone: simply call the VRR customer service hotline at / (0.09 Euros/minute when calling via German land line, mobile phone max Euros/minute).

6 10 11 VRR Price Levels Kurzstrecke (short trip) In most cities, the short trip ticket allows you to travel three or four stops. Please refer to the list at each stop to see which destinations you can reach with a short trip ticket. Price level A Price level A is valid for trips within one fare zone. In those cities which span two fare zones (Dortmund, Düsseldorf, Duisburg, Essen and Wuppertal), price level A is valid for travel in the entire city. Price level A is also valid for trips between two adjacent tariff cells ( Waben ) in neighbouring cities. Price level A is divided in levels A1 and A2: A1 valid in smaller cities and rural areas A2 valid in 17 large cities with higher quality public transport services, such as more connections per hour, faster Stadtbahn connections, NE lines etc. Price level B Price level B tickets allow you to travel to your neighbouring cities and sometimes even further. Price level C Price level C is intended for medium range trips. It is valid in two adjacent central tariff zones of your choosing as well as all tariff zones adjacent to them sometimes even further. The two central tariff zones must be adjacent to one another and a bus, tram or train connection must exist between them. Price level D Tickets in price level D are valid throughout the entire VRR area (see map on pages 4/5). A Chip Card To Keep You Mobile Subscription tickets are issued as a chip card with the following advantages: K Convenient no need to purchase a stamp every month. K Easy ticket alterations have your price level, tariff zone or ticket type changed right in your customer service centre (KundenCenter). K Quick replacement of lost or stolen cards for a nominal fee. Tickets For Frequent Travellers Ticket2000 Ticket2000 includes the following features: K Valid for an unlimited number of trips in the ticket validity area (see pages 10/11 for details). K Valid in the entire VRR area (see map on pages 4/5) during the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st. During these times you may also take along one adult and/or up to three children under the age of 15 at no extra charge. K Take along a bicycle in the ticket validity area at no extra charge. K Can be issued as a transferable or non-transferable ticket (photo identification required when using non-transferable ticket). K Mobility Guarantee up to 30 Euros see pages 18/19 for details).

7 12 13 Ticket1000 Ticket1000 is the affordable, non-transferable alternative to Ticket2000 (photo identification required): K Take along one adult and/or up to three children under the age of 15 at no extra charge during the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st. K Mobility Guarantee up to 20 Euros (see pages 18/19 for details). K None of the other Ticket2000 features are included (such as transferability, free bike transport). Please note: Both Ticket2000 and Ticket1000 are also available as 9 o clock Tickets. This means they are valid starting at 9 a.m. Mondays through Fridays. All other ticket features apply. Cheaper By The Dozen: Our Annual Subscriptions We make saving money easy. Just purchase an annual ticket subscription. K For example, you ll save Euros a month by subscribing to a price level B, 9 o clock Ticket2000. Tickets For Pupils, Students, Trainees and Apprentices YoungTicketPLUS YoungTicketPLUS is available to apprentices, trainees, interns etc.: K YoungTicketPLUS is available as an affordable annual subscription in all 4 price levels (depending on the route between your training centre or school and your residence; see page 10 for details). K In your validity area you can bring along a bicycle free of charge at any time. K Bring along a bicycle and another person free of charge; valid in the entire VRR area Mondays through Fridays from 7 p.m., all day at the weekends, official holidays as well as December 24th and December 31st. K Issued as a non-transferable ticket (photo identification required). K Mobility Guarantee up to 20 Euros (see pages 18/19 for details). YoungTicket YoungTicket is for those who do not want to buy a monthly subscription. It is valid 24 hours a day for an entire month in the price level purchased. However, it does not include the added benefits of allowing you to bring along another person free of charge or validity in the entire VRR area at certain times. An upgrade ticket must also be purchased to bring along a bicycle. SchokoTicket The SchokoTicket is the ticket for all pupils and students from primary school through secondary school up to 25 years old; for other schools please refer to paragraphs 97 and 118 of the Schulgesetz NRW (School Law of North Rhine Westphalia). K The SchokoTicket is only available as an annual subscription. It is valid 24 hours a day on all buses, trams and regional trains in the entire VRR area. K Issued as a non-transferable ticket (photo identification required). SchöneFerienTicket NRW The SchöneFerienTicket NRW is for all pupils under 21. It is valid on all buses and trams as well as all regional trains in North Rhine Westphalia during the following holidays: Easter, summer, autumn and Christmas.

8 14 15 For Active People Over 60 BärenTicket The BärenTicket subscription is for all active people over 60: K Valid in the entire VRR area. K Non-transferable ticket (photo identification required). K First class travel in all regional trains. K Take along one adult and/or up to three children under the age of 15 at no extra charge during the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st in the entire VRR area (also first class). K Bring along a bicycle or a dog free of charge. K Travel with the Casino Bus (Hohensyburg) with the purchase of an upgrade ticket (ZusatzTicket). K Mobility Guarantee up to 30 Euros (see pages 18/19 for details). K Simple conversion from Ticket1000 and Ticket2000 subscriptions to BärenTicket possible. Tickets For Occasional Travellers EinzelTicket (Single Fare Ticket) K Valid from point of purchase to desired destination within the ticket validity area. K Transfers included (not valid for round and return trips). K Also available for short trips. Maximum validity time Short Trip A B C D up to 30 minutes up to 90 minutes TagesTicket (Day Ticket) The TagesTicket is valid for all trips for one person on one day. Validity runs from time of stamping until late that night.* * until 3 a.m. the following day Advantages: K Stamp once, travel all day. K Travel back and forth as often as you wish: convenient and flexible within the ticket validity area of your choice. K Save money by the third trip. GruppenTicket (Group Ticket) Families or groups of up to 5 persons can travel together by bus and tram for a whole day.* * until 3 a.m. the following day up to 2 hours up to 3 hours up to 4 hours Advantages: K Stamp once for the entire group. K Travel back and forth as often as you wish in the ticket validity area. K Save money after the 3rd person (price level A) or after the 2nd person (price levels B, C, D). 4er Ticket (4 Trip Ticket) K Up to 15% cheaper than the EinzelTicket (Single Fare Ticket) K Good for four single fares including required transfers within the ticket validity area (not valid for round or return trips).

9 16 17 Upgrade Your Ticket ZusatzTicket (Upgrade Ticket) This ticket is an upgrade for an existing monthly ticket and is valid for one person and one trip for the following: K Trips outside of your ticket s validity area (not valid for occasional traveller ticket upgrades). K First class travel in regional trains (not valid for Schoko - Ticket, YoungTicket and YoungTicketPLUS). K One way trip between Kaldenkirchen Bf and Venlo Station (Netherlands). We ll Keep You Entertained Buses, trains and trams are the ideal way to get to museums or sporting events without having to waste time looking for a parking space. This is why VRR offers a special service for public transport customers: We issue FreizeitLust, an event calendar with great tours and destinations in the VRR area. The printed issue is complemented by our newsletter FreizeitLust online which offers current recreational information and can be ordered online. In addition, you can find recreational ideas at the VRR event calendar at Please note that these services are only available in German. K Travel with the Casino Bus (Hohensyburg). K Bring a bicycle along if this service is not already included with your ticket. Where Can You Get Your Tickets? You can purchase tickets at any KundenCenter (customer service centre), public transport company ticket counters, private sales agencies and ticket machines throughout the VRR area or via Internet. EinzelTickets, TagesTickets and ZusatzTickets may also be purchased from our drivers. Please remember to stamp your ticket before beginning your trip. You will find stamping machines in all buses and trams as well as on platforms and stairs leading up to platforms. Note: Tickets obtained from our drivers and some ticket machines are stamped at the time of purchase. Mobility Without Limits Local buses and trains may also be used in the adjacent region of the transport provider Verkehrsgemeinschaft Ruhr-Lippe (VRL) to Bergkamen, Kamen, Holzwickede, Lünen, Schwerte and Unna. This also applies to BärenTicket subscribers for the route to Borken in the region of the transport provider Verkehrsgemeinschaft Münster (VGM). All local means of transport may also be used for the destinations Alpen, Dinslaken, Geldern, Hünxe, Issum, Kamp-Lintfort, Kerken, Moers, Neukirchen-Vluyn, Rheinberg, Rheurdt, Schermbeck, Straelen, Voerde, Wachtendonk, and Wesel in the region of the transport provider Verkehrsgemeinschaft Niederrhein (VGN) except for the Deutsche Bahn trains. For more information, please visit

10 18 19 A Subscription That Pays Off Our subscription customers are rewarded for their loyalty to public transport: Twice a year they receive the AboLust booklet by mail and with it a wide range of extras and special offers for various recreational destinations. Just like our tickets, AboLust comes in age specific issues for holders of SchokoTicket and YoungTicketPLUS, BärenTicket subscribers and for holders of Ticket1000 and Ticket2000. The Mobility Guarantee The Mobility Guarantee allows you to take a taxi or a train that would require an upgrade ticket (IC/EC or ICE) to your destination. We will refund the cost to you if: K your preferred means of transportation departs more than 20 minutes later than scheduled in the timetable and K no other obvious means of transportation to your destination such as bus or tram is available. We will reimburse you the cost up to 30 Euros for Bären - Ticket and Ticket2000 customers and up to 20 Euros for all other ticket holders. You only need submit a request for a refund. The necessary forms are available from all transport companies or for download on the internet. No refund will be issued if the delay is caused by strike activity, an act of nature or terrorism (for example an environmental catastrophe, bomb threat etc.). Please note: Other people included on your ticket are also entitled to the Mobility Guarantee. Mobilzeit Our customer newsletter Mobilzeit contains interesting and entertaining stories and reports about public transport in the VRR area. The news-letter also offers a wide range of recreational information. Additionally, the magazine spectrum and the electronic newsletter spectrum online supply the interested public with news and background information about the VRR. Tickets For All Of North Rhine Westphalia (NRW) SchönerTagTicket NRW 5 Persons K Valid for up to 5 persons or families with an unlimited number of their own children under 15 years of age in all of North Rhine Westphalia. K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays. K For travel in second class in regional trains as well as all buses and trams in North Rhine Westphalia.

11 20 21 SchönerTagTicket NRW Single K Valid for one person throughout North Rhine Westphalia. K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays. K For travel in second class in regional trains as well as all buses and trams in all of North Rhine Westphalia. Simple as can be: KombiTicket When you visit trade shows, concerts, sporting events, amusement parks or similar venues, check to see if your admission ticket has the KombiTicket logo. If you see it, you ll save money: KombiTickets include the VRR fare to the venue and back. KombiTickets are available at ticket sales offices, from the venue s organizer and all sales counters with the KombiTicket logo. SchöneFahrtTicket NRW K Valid for one person throughout North Rhine Westphalia. K Good for two hours after cancellation. K For travel in second class in regional trains as well as all buses and trams in all of North Rhine Westphalia. K Children from 6 to under 15 years of age travel for half price. Schönes-Wochenende-Ticket (Weekend Ticket) K Valid for all regional trains throughout the entire country and all buses and trams in the entire VRR area. K Valid Saturdays or Sundays from midnight until 3 a.m. the following day for 5 persons or parents/grandparents (maximum of 2 adults) with an unlimited number of own children/grandchildren under 15 years of age. K For travel in second class Please note: SchönerTagTicket NRW and SchöneFahrtTicket NRW are available throughout North Rhine Westphalia at all DB (Deutsche Bahn) ticket counters, ticket vending machines and locally at all transport company customer service centres (KundenCenter) as well as in some cases from your bus driver. Assuring Quality For Satisfied Customers Competition for better service In recent years, competition has begun to play an important role in regional train traffic: VRR bids out train routes in a European competition process and selects the competitor with the most attractive offer. Quality is an important factor in the competitor selection process to the benefit of our customers. All contracts awarded to rail companies contain quality standards. Rail companies that do not meet these standards have to pay penalties. In order to make sure all quality standards are met, VRR has developed a state-of-the-art quality control system that objectively measures service quality and includes customer opinions by conducting regular surveys. This system is part of our contract with the railroad companies and ensures that the Deutsche Bahn and the various private companies such as Regiobahn, Abellio, Prignitzer Eisenbahn and NordWestBahn have a vested interest in providing top-notch service to you.

12 22 23 Customers help ensure quality Our own customers play an active role in ensuring that our quality standards are met. They help us and our transport companies improve our services. In recent years, over 300 volunteer LinienScouts (line scouts) have been keeping us informed about punctuality, safety, service and comfort. By giving us the customers point of view, LinienScouts supply important indications about where our services can be improved. This means that volunteers play a vital role in making our quality control offensive successful. Well-kept train stations don t just make a trip more enjoyable, they also make the surrounding area more attractive. That s why volunteer Bahnhofspaten (station chaperones) keep a watchful eye over their station. They take responsibility and keep their station attractive by reporting any damage to the responsible rail company. Travel safely The Zentralstelle für Sicherheit und Prävention (ZeRP, central office for security and prevention) interprets report data and diffuses problems at stops and stations. These activities have been aided by committed customers and have lead to visible results. Another important element is the prevention kit, which is well-known and in demand even beyond the VRR s borders. It details and documents solutions to various types of problems. ZeRP has also started numerous problem-oriented projects beginning in 2001 such as the project Youngsters and Graffiti. VRR also supports existing projects of various public transport companies for example the educational project Adolescent Bus Escorts, and helps interested transport companies with the introduction of similar projects. The unique pilot project citizens advise citizens is another way in which volunteers make a difference. Advisors personally inform fellow citizens about current recreational events and about the public transport services in their part of town. This project originated in Hilden, but this highly individual form of information exchange is expected to be expanded to other cities.

13 24 25 Our Prices At A Glance Tickets for occasional travellers (all prices listed in Euros) price level ticket A1 A2 B C D Ticket subscription monthly savings T Uhr , subscription monthly savings , Ticket subscription monthly savings T Uhr subscription monthly savings BärenTicket Tickets for occasional travellers (all prices listed in Euros) Ticket price level short trip A B C D single adult single child erTicket adult erTicket child 5.10 Day Ticket Group Ticket Tickets for students, apprentices and trainees (all prices listed in Euros) ticket/price level A1 A2 B C D YoungTicket YoungTicketPLUS (subscription) monthly savings SchokoTicket Pricing for the SchöneFerienTicket NRW (Holiday Ticket) summer holiday other holidays, each Tickets for all of NRW** (all prices listed in Euros) Schönes-Wochenende-Ticket 39.00* SchönerTagTicket NRW 5 persons 36.00* SchönerTagTicket NRW single 26.00* SchöneFahrtTicket NRW (adult) SchöneFahrtTicket NRW (child) 8,30 * Not including 2.00 Euro service charge per ticket at purchase at DB (Deutsche Bahn ticket counters. ** prices subject to change after December 31, Klasse (First Class) and IC/EC surcharges You would like to travel faster or more comfortably? The following surcharges allow you to travel first class or use the faster Intercity/Eurocity connections. Price (all prices listed in Euros) Monthly surcharge first class subscription IC-/EC- surcharge* 60.60* subscription 51.40* *prices subject to change after December 31, 2011 Please note: picture ID required when travelling with a non-transferable ticket.

14 Your Ihre Ansprechpartner VRR Contacts: im VRR: ABELLIO Rail NRW GmbH Eckeseyer Str Hagen ph / (0.09 Euro/minute Bahnen der Stadt Monheim GmbH Daimlerstr. 10 a Monheim ph / Bochum-Gelsenkirchener Straßenbahnen AG Universitätsstr Bochum ph / (0.09 Euro/minute BVR Busverkehr Rheinland GmbH KC Martinusstr Kaarst ph / /-17 KC Friedrichstr Velbert ph / /-22 DB Regio NRW GmbH Verkehrsbetrieb S-Bahn Rhein-Ruhr Hollestr Essen ph / (0.09 Euro/minute DSW21 (Dortmunder Stadtwerke AG) Deggingstr Dortmund ph / (0.09 Euro/minute Duisburger Verkehrsgesellschaft AG Bungertstr Duisburg ph / Essener Verkehrs-AG Zweigertstr Essen ph / Hagener Straßenbahn AG Am Pfannenofen Hagen ph / (0.09 Euro/minute Keolis Deutschland GmbH & Co. KG Niederlassung eurobahn Unionstr Hamm ph / (0.06 Euro/minute Mülheimer VerkehrsGesellschaft mbh Duisburger Str Mülheim an der Ruhr ph / Niederrheinische Verkehrsbetriebe AG Homberger Str Moers ph / (0.09 Euro/minute NVV AG Rheinstr Mönchengladbach ph / (0.09 Euro/minute Niederrheinwerke Viersen mobil GmbH Rektoratstr Viersen ph / NordWestBahn GmbH Alte Poststr Osnabrück ph / (14 ct/min. when calling via German land line, mobil phone max. 42 ct/min.) Prignitzer Eisenbahn GmbH KC Oberhausen Willy-Brandt-Platz Oberhausen ph / Regiobahn Fahrbetriebsgesellschaft mbh An der Regiobahn Mettmann ph / Rheinbahn AG Hansaallee Düsseldorf ph / (0.09 Euro/minute StadtBus Dormagen GmbH Kirschfeld Dormagen ph / Stadtwerke Neuss GmbH Moselstr Neuss Tel / (0.09 Euro/minute Stadtwerke Oberhausen AG Max-Eyth-Str Oberhausen ph / (0.09 Euro/minute Stadtwerke Remscheid GmbH Neuenkamper Str Remscheid ph / Stadtwerke Solingen GmbH Verkehrsbetrieb Weidenstr Solingen ph / Straßenbahn Herne Castrop-Rauxel GmbH An der Linde Herne ph / (0.09 Euro/minute SWK MOBIL GmbH St.-Töniser Str Krefeld ph / (0.09 Euro/minute Verkehrsgesellschaft der Stadt Velbert mbh Thomasstr Velbert ph / Verkehrsgesellschaft Ennepe-Ruhr mbh Wuppermannshof Ennepetal ph / (0.09 Euro/minute Vestische Straßenbahnen GmbH Westerholter Str Herten ph / (0.09 Euro/minute WSW mobil GmbH Bromberger Str Wuppertal ph / Verkehrsverbund Rhein-Ruhr Augustastr Gelsenkirchen ph / (0.09 Euro/minute