Best Practice on Electronic Ticketing

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1 Best Practice on Electronic Ticketing Pécs Hungary 22/05/2013 MARCHE REGION Presentation provided by Marche Region Speaker: Ms Daniela Vasari Pluservice Outlines Best Practice on Electronic Ticketing Parking Management Toll systems 1

2 ELECTRONICS AND TELEMATICS TO ORGANIZE THE LPT In order to encourage the use of public transport by citizens through the introduction of electronic technology and computer systems in the organization of LPT services, the Region intends to pursue two strategic objectives: 1. The implementation of an infomobility system to disseminate real time information about LPT services throughout the Region (stage timetables at bus stops, early arrivals, delays, etc...) 2. The adoption of an automatic ticketing system extended to the whole region that will implement an integrated ticketing of local public transport services by road and rail, allowing the travelers to use different modes of transport with the same travel ticket. 3 e Ticketing By this system the users could use, indiscriminately, every kind of public transportation (bus or train) with the same travel ticket: that is a smart card. The new ticketing system is based on an integrated ticketing system, in which the user pays a fare according to the route that intends to follow, regardless of the transport operator used. For the user, the system allows to: 1. Purchase new types of travel tickets, ensuring availability and wide geographical spread, through alternative payment channels; 2. Take advantage of transfers with all intermodality options between road and rail; 3. Reduce time and costs to search for information and purchase travel tickets, making easier and more reliable the use of tickets. For the transport operator, the system allows to: 1.Realize a flexible fare (according to the route, to the time slot, etc.), implement certified clearing system, reduce frauds and counterfeiting of travel tickets; 2.Rationalize the sales network and the organizational structure, as well as monitor routes and progress of the level of efficiency achieved. For the Region, the system allows to: 1.Know the correct number of users and their mobility habits; 2.Compare and/or optimize the level of services, highlighting gaps and/or overlaps in the intermodal transport network, through the simulation tools to identify differences in the routes. 2

3 From September 2009 to July 2010, some local transport operators and Trenitalia (Italian State Railways) participated in the experimental of Marche Region on electronic ticketing in a small area but representative of the entire regional reality: In the urban area of Ancona, On the road and railway axis Senigallia Falconara Ancona, On a Southern line of Marche Region, After the lines have been extended to extra urban area (to link some little towns to Ancona centre). New validator for electronic cards installed on buses used for test. The project included the supply of electronic cards instead of paper season tickets. Goals of the testing: Test electronic cards with the same data format used for the identification cards provided and already activated in different cities of the territory; Test the compatibility of the Carta Raffaello (join the National Services Card); Offer to users different and flexible travel tickets; on the card, several contracts could be activated, also valid simultaneously. E.g. The user may purchase a forfeit contract, valid on a predefined path, having an electronic wallet to travel on unusual routings; Evaluate the introduction of an integrated fare system that allows the use of services of different transport operators; Test the way electronic tickets are validated; Allow automatic clearing between companies involved in the testing phase; Evaluate the best organizational model for future electronic ticketing system at regional level; Make checks and controls on board through nomadic devices; Acquire accurate and complete data on the use of services provided; Introduce tools (more effective and more flexible) that allow interventions on the definition of fare; Identify the electronic tickets that have been most used by the users. 3

4 The experimental phase involved 35 buses, 3 depots, 6ticket retailers/recharge of smart cards and 3 rail stations to cover the following services: ¼ of the main urban line in the city of Ancona; Extra urban line for the connection between Senigallia and Ancona; The railway line between Senigallia Ancona (managed by Trenitalia): Other extra urban lines in the south of Marche Region. The project included the supply of electronic cards instead of normal paper season tickets. There were three different types of cards: Personal card (with photo and name) it can be used only by the holder, the card is rechargeable and renewable. It is possible to upload weekly and monthly season tickets for the city of Ancona, suburban areas and for specific travels by train (tickets integrated with urban services in Ancona city). Impersonal card (anonymous) it can be used by anyone without distinction, the card is rechargeable and renewable. It is possible to upload monthly season tickets (extra urban area), carnet of 10 single trips for extra urban area and specifics travels by train (tickets integrated with urban services in Ancona city). Multiple Carnet disposable card with a predetermined number of single trips. It is possible to upload only 10 one way trips, valid only for a specific line in the city of Ancona. 4

5 The users involved in this trial have been around 630 with of sell transactions or recharge of the e-wallet. Type of tickets sold Nr. Of Tickets sold The most sold type of ticket has been the Monthly Urban season ticket for the city of Ancona PARKING MANAGEMENT The parking policy is delegated to the municipalities. Marche Region facilitates the realization of interchanges and parking areas. The activities of the Region are aimed at supporting the realization of infrastructures. 5

6 PARKING MANAGEMENT Mycicero isosta: makes the parking smart! The service runs Next activations Display on the map the car parks nearby; Mycicero: isosta Activate the parking with a click, without looking for ticket machines and coins The system geolocalize the position through GPS / WiFi / GPRS 6

7 Be informed about the expiry of the parking period and the possibility of extension; Mycicero: isosta Deactivate the parking with a click; Pay only the real minutes of the parking; For fear of forgetting the deactivation of the parking, it is possible to set up the maximum length of the parking time A notification will inform the user about the approaching scheduled termination. To extend the parking time it is sufficient just a click Mycicero: isosta 7

8 Mycicero: isosta HOW TO PARK IN THE SURVEILLED CAR PARKS? If you have a smartphone, with the App it is possible to pay also the parking fee in the car parks with surveillance. At the moment of paying, the user can select the car park in the App and read with the camera (or as an option can digit the code printed on the ticket picked up at the entrance); isosta displays the amount to be paid and arranges the payment (the user can draw the money from the purse for the street side car parking or can use the automatic charge of the assigned credit card). isosta informs the parking system about the successfully payment in order to allow the vehicle to exit without going to the cash desk. 8

9 Toll systems TelePass: it is a service that allows to pay tolls of motorways without stopping at the tollgate. It can be used on cars, motorcycles and other two-axle vehicles. The maximum permitted speed while vehicle is crossing the tollgate is 30km/h. Generally, acquiring the TelePass, it could pollute less, it could save fuel by avoiding queues at tollgates, it would reduce traffic flows and costs of the motorway Local Authorities. The saved money could be donated to the maintenance of the road network. The European "Telepass" is coming! In few years, it will be possible to pay all tolls with the same device. Furthermore, from 2013, the system is also able to offer service in France of electronic toll payment only for heavy vehicles. Marche Region Daniela Vasari Thanks for your attention! 9

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