General Booking Terms & Conditions

Transcription

1 General Booking Terms & Conditions General At the time of publishing, all ferry timetables, fares, accommodation and tour information are correct, however these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by Sea SA / Sea SA Getaways for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. Refunds may not be available for unused services. Travel insurance is highly recommended. Reservations, Payments, Levies and Pricing Reservations can be made online or over the phone, to confirm a reservation full payment must be made at the time of booking. Bookings made online on the day of travel must be made at least 3 hours prior to departure. Pension/Concession fares are for patrons who hold a current Disability, Seniors Card, Veteran Affairs, or Aged Pension card. The concession card must be presented on arrival. Student fares can be purchased by patrons who are 16 years or older, the student card with photo ID must also be presented (on arrival) upon check in. Sea SA accepts Mastercard or Visa for credit card payments. EFTPOS is also available upon arrival at the reservation office. There are no ATM facilities at either terminal or on board the vessel. EFTPOS is available on board the vessel for café purchases. Online reservations are only confirmed once payment has been made online with a credit card. Payment by credit card will incur a 1.5% surcharge. Cheques are not accepted. Reservations made with a credit or Sea SA complimentary travel voucher must be called through to the reservation office ( ). Vouchers cannot be used as a form of payment online. Reservations with a travel voucher are charged at full fare rates. Discounted/Promotional Fares Promotional fares are subject to availability. All reservations made with a discount are nonrefundable and must be paid for at the time of booking. Changes and cancellations are permitted prior to the scheduled departure time with no administration fees unless otherwise specified in the terms and conditions of the discounted offer. Extra charges may apply if the promotional fare is not available for the new scheduled departure time. Available discounts are not available with any other offers or promotions and cannot be applied to reservations that have already been confirmed. 1 Sea SA car & passenger ferry General Terms & Conditions - August 2014

2 Refunds & Cancellations Policy All fares are non-refundable; Changes and cancellations will be permitted if requested prior to your sailing s scheduled departure time. No administration charges apply *. Changes and cancellations can only be made via the reservation office** during office hours. Office hours are: Monday to Friday 8am - 5pm Saturday 8am - 1pm Sunday 11am - 3pm When cancelling a booking, any remaining balance will be held in credit to be used within 12 months from date of purchase. All future bookings utilising such credit, can only be made via the booking office and at the applicable fare levels. Promotional fare reservations cannot be made utilising a credit. If you do not travel and do not notify us prior to the sailings scheduled departure time, you will forfeit the fare paid. For further information - admin@seasa.com.au or write to - PO Box 455, Wallaroo, This policy is subject to the provisions of the Trade Practices Act 1974 (as amended). * Your new fare will be at least the price of the original fare and may be more in the event that fare rises occur or travelling on a promotional fare. You must pay this fare difference when you re-schedule your booking. **Office hours are subject to change without notice. Please telephone (08) or admin@seasa.com.au to change your sailing this must be arranged prior to your scheduled departure date and time. Travel Insurance Holiday plans can be disrupted and cancellation fees can be expensive. Travel insurance is inexpensive and highly recommended. Please think carefully about obtaining insurance prior to your scheduled sailing. Security When a reservation is made via the website or reservation office with Sea SA Pty Ltd, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Sea SA Pty Ltd makes no warranty in respect of the strength or effectiveness of that encryption and Sea SA Pty Ltd is not responsible for events arising from unauthorised access of the information you provide. Card details processed on our website are processed via Payment Express, a system maintained by DPS Payment Express. Your card details are kept secure at the various stages of payment: 1. Card details are encrypted on your machine using a 2048bit SSL version 3 certificate from GeoTrust. 2. These encrypted details are sent safely and securely to our servers where they are 2 Sea SA car & passenger ferry General Terms & Conditions - August 2014

3 decrypted. 3. Payment details are stored in memory for up to 2 minutes whilst communication begins with our bank's gateway, upon which they are removed immediately. Luggage Policy To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand luggage is permissible and is limited to 1 piece of hand luggage per person (56cm L x 36cm W x 23cm D). Large suitcases are permitted however will be charged at a flat rate of $ The transfer of luggage is the responsibility of the paying passenger. Sea SA Pty Ltd accepts no responsibility for loss, damaged or stolen property. Freight including boxes, eskies etc (please call reservations on if clarification is required) will not be accepted on board unless it is transported in a registered vehicle. All hand luggage will be carried at the passenger's own risk and must be kept with the passenger at all times. Dangerous Goods Dangerous goods vehicles will not be carried on board the vessel. Refrigerated containers will not be allowed to be operational at sea. No dangerous goods of any kind will be carried on board. Conditions of Ferry Passage 1. Check-in time for all ferry services is to be a minimum of 30 minutes prior to scheduled departure, to allow for ticketing and safe loading in a timely manner. 2. Sea SA reserves the right to refuse boarding for passengers and vehicles who fail to checkin at the required time. 3. The length and height dimensions of your vehicle must be provided at time of booking. At time of check-in, should the length and height exceed that which was originally booked, a further charge will be made according to the specifications. Should there not be room Sea SA reserves the right to postpone boarding until the next available ferry. 4. Drivers must accept direction by Sea SA crew at all times during loading and unloading. 5. Smoking is prohibited on the ferry at all times. 6. Children under the age of 16 may not travel alone unless accompanied by an adult. 7. Travel may only be permitted for a person or persons whose name(s) appear on the Sea SA manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of Sea SA, by prior arrangement before travel. 3 Sea SA car & passenger ferry General Terms & Conditions - August 2014

4 8. To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand baggage is permissible as per our luggage policy (56cm L x 36cm W x 23cm D). All hand baggage must be carried at the passenger's own risk and must be kept with the passenger at all times. Transportation of larger freight is not permissible unless transported within a vehicle. Conditions of Travel & Booking 1. Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State. 2. Sea SA Pty Ltd reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability. 3. Fares, timetables and routes are subject to alteration, without prior notice, at the discretion of Sea SA Pty Ltd. 4. Sea SA Pty Ltd shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event Sea SA Pty Ltd will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger. 5. Sea SA accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or for consequential damages arising there-from whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law. 6. Sea SA accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law. Notice to Passengers SEA SA PTY LTD ("the carrier") CONDITIONS OF CARRIAGE PASSENGERS, VEHICLES and GOODS 1. The ticket is issued and carriage service provided on the terms of carriage which include the terms contained on manually issued tickets, on the carrier's web site and such notices displayed prior to boarding the carrier ("the terms and conditions"). 4 Sea SA car & passenger ferry General Terms & Conditions - August 2014

5 2. The ticket constitutes acceptance by the passenger to be bound by the terms and conditions and the passenger acknowledges that in the event that the purchaser of the ticket is not the passenger, the purchaser was acting as the agent of the passenger in its purchase. 3. No agent of the carrier is liable for the inaccuracy of any information concerning the carrier, its services or pricing. 4. The carrier is not a common carrier and may refuse to carry any person, vehicle or goods without giving reasons. 5. Loading restrictions, industrial disputes, unsuitable weather and other operations restrictions may necessitate cancellation or delay in transport or carrier service. The carrier also reserves the right to cancel or vary any scheduled transport for other reasons. 6. Passengers must comply with all laws and regulations and with the instruction of the carrier and its representatives. 7. If, in the opinion of a representative of the carrier, the passenger is in breach of these terms or under the influence of drugs or alcohol or it is necessary for the safety or comfort of other passengers or for the protection of property, the passenger may be denied boarding the carrier or be required to leave the carrier or other means of transport, and may if necessary be physically removed or restrained. 8. The carrier, its servants and agents shall not be liable for loss, damage, delay or for consequential or other of any kind arising directly or indirectly from negligence or omission or some other cause in connection with the provision or non-provision of any carrier service (including but not limited to the embarking and disembarking of the carrier). 9. Any condition or warranty which would otherwise be implied is hereby excluded provided that where legislation implies into this agreement any condition or warranty and avoids or prohibits the exclusion or modification of the application of or exercise of liability under such condition or warranty the condition or warranty shall be deemed to be included. The liability of the carrier for the breach of such condition or warranty shall be limited. 10. To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand luggage is permissible and is limited to 1 piece of hand luggage per person (56cm L x 36cm W x 23cm D). Large suitcases are permitted however will be charged at a flat rate of $ The transfer of luggage is the responsibility of the paying passenger. Sea SA Pty Ltd accepts no responsibility for loss, damaged or stolen property. Freight including boxes, eskies etc (please call reservations on if clarification is required) will not be accepted on board unless it is transported in a registered vehicle. All hand luggage will be carried at the passenger's own risk and must be kept with the passenger at all times. SeaSA reserves the right to alter times and/or fares without prior notice. 5 Sea SA car & passenger ferry General Terms & Conditions - August 2014