Applications and Technologies Business Information Systems Team

Transcription

1 Job escription Post/Job Title: Microsoft Principal ngineer Post holder: Ref: Location including building: School/Support Service: Group/Section: /ITS94 University wide (Lansdowne Campus/Talbot Campus) IT Services Applications and Technologies Business Information Systems Team Normal hours per week: 37 Grade: 7 Accountable to: Special conditions: (IT Services only) Microsoft Specialist ue to the nature of role, working unsocial hours will be required. Staff will be required to carry a mobile phone and be contactable at reasonable times. You are required to be available to respond in a major incident within the IT service that may be impacted by the Technology Group. You may be required to be on-call on a pre-arranged rota basis, but no more frequently than one week in four. Job Purpose Responsible for maintaining the BU Microsoft Server based production infrastructure to required levels of availability, capacity and security. And for ensuring any potential issues that could impact on service are acted upon proactively, ensuring enhancements are appropriate and measured and do not negatively impact on the service generally. Act as 3 rd Line support for IT systems and services and liaise with 3 rd party vendors where required to resolve issues that cannot be resolved internally Responsible for design, implementation and maintenance of Microsoft servers and Microsoft server technologies as defined through the BU Project elivery Lifecycle. To identify and develop effective service improvement plans for the production portfolio within this role s area of expertise and to contribute to the design and development of the BU Production Infrastructure. Main Responsibilities 1. Install, configure and maintain server, network and / or application services in line with expected Service Levels and standards 2. Maintain Capacity Plans and ensure predicted demand levels are in line with actual and report / act where discrepancies occur 3. Monitor Availability of services and address any shortfalls with Service Improvement Plans 4. Serve as Technical Lead for production servers, networks and systems and support the Incident / Problem Management Processes in restoring services, identifying workarounds and root cause of issues. 5. Provide technical documentation and knowledge to support IT Service Management processes

2 6. nsure backup / recovery systems are functional / effective and tested regularly. nsure scheduled backup are successful and useable addressing any issues in a timely manner 7. Contribute and help resource development projects within areas of technical expertise. 8. Support transitioning of new systems into Production including QA and Acceptance testing, load testing and documentation / knowledge transfer 9. Maintain Alert and vent monitoring systems and analyse trends, baselines and overall performance of systems and services to ensure any potential issues are quickly identified and addressed 10. Maintain an accurate issue and risk for each system or service and monitor /address then as part of a continual service improvement programme 11. Proactively identify common faults or areas where application reliability could be improved, where certain software are consistently causing problems or where processes are inefficient and provide recommendations on how they can be effectively addressed. 12. Implement changes to infrastructure and applications in line with implementation instructions issues by the Change Advisory Board 13. Maintain a personal development programme, measuring your performance against Key Performance Indicators, as agreed with IT Infrastructure Manager and in line with team objectives 14. evelop and maintain excellent working relationships with all users and IT colleagues and work collaboratively to develop and provide integrated and seamless delivery of services to the University Organisation Chart imensions IT systems are growing in number, complexity, scope and coverage including systems designed to support document management and learning and teaching. Increasingly they must exchange data, securely and reliably, with each other and with external agencies. The delivery of these systems involves a complex environment to ensure the services are responsive, reliable, robust and secure. To deliver and maintain these services we require in-depth, wide-ranging technical knowledge and experience. Microsoft Team Areas of Responsibility include: Microsoft Technologies: Web servers: Microsoft IIS Server Operating systems: Windows Server 2003/2008/2012

3 Scripting: Windows PowerShell Identity & Access Control: Active irectory Configuration management: Group Policy Group Collaboration: Microsoft SharePoint Identity Management: FIM/MIM mail: Microsoft xchange Unified Communications: Skype for Business Associated Technologies: ndpoint protection: McAfee epo Patching: Shavlik Protect Password Vault: CyberArk Load Balancer: F5 Virtualisation: VMware vsphere Running Windows Servers in a Virtualised nvironment For information the BU nterprise Wide Technical infrastructure consists of: C500 servers running Linux, Microsoft Windows, HP-UX and SunOS operating systems both physical and in virtual environments C350 applications/databases c20,000 internal user accounts c4000 desktop computers c50,000 accounts For Information the Network infrastructure consists of: 35 comms rooms Cisco routers and switches and network points Wireless N coverage throughout the University using c.500 access points ResNet Services to approx 2500 rooms offering connection to the University network UniLet IT Services to approx 2000 students 2 Gbit connection to the internet, with 1Gbit backup link VPN connectivity to partner institutions and home workers Cisco IP Telephony System capable of supporting c4000+ users Contacts Internal: All staff up to heads of School/Support Services The post holder will need to work with managers within IT Services. xternal: Professional user groups and University Partners. Software vendors, support lines and third party vendors Challenges To be seen as the focal point for authoritative specialist knowledge around application support services. To maintain a personal knowledge base of high standard, in an increasingly changing and complex field. Additional Information The post holder must operate at all times in accordance with legislative and regulatory requirements. In particular: o The post holder must at all times carry out their responsibilities with due regard to the University s ignity, iversity and quality Policy Statement. o The post holder must be vigilant in complying with Health & Safety regulations, to maintain a safe and secure working environment. o The post holder must actively seek and promote measure to reduce the University s carbon footprint.

4 The purpose of the job description is to indicate the general level of responsibility and location of the position. The duties may vary from time to time without changing their general character or level of responsibility. The post-holder may be required to: Attend training courses away from the University Carry a supplied mobile phone and be contactable at reasonable times Will be expected to work unsocial hours as required by projects (inc weekends / bank holidays) Will be expected to supervise and manager Partners / Suppliers (IT Services only) When on-call, staff must:- be expected to be within one hour travel time of the University be fit and available for work at all times. Be available for contact at all times and mindful of areas where mobile reception is poor November 2016

5 Person Specification Post / Job Title: Microsoft Principal ngineer Post No: ITS94/ Faculty / Professional Service: IT Services ate: November 2016 SLCTION CRITRIA ssential / esirable Knowledge (including experience & qualifications) in order of importance Substantial relevant experience of delivering enterprise-level, mission-critical IT systems or networking infrastructure in a structured environment Substantial proven experience in a production environment of MS Windows Server structured administration. Preferably with formal training. Substantial proven experience in a production environment, including installation, deployment and management, preferably with formal training. Of a range of the following Microsoft Technologies: Web servers: Microsoft IIS Server Operating systems: Windows Server 2003/2008/2012 Scripting: Windows PowerShell Identity & Access Control: Active irectory Configuration management: Group Policy Group Collaboration: Microsoft SharePoint Identity Management: FIM/MIM mail: Microsoft xchange Unified Communications: Skype for Business Substantial proven experience in a production environment of desktop delivery using Windows Windows 7, including complex image creation/maintenance, deployment and management (remote patching and upgrading).. Preferably with formal training. xperience of Linux and/or Apple Mac desktops. etailed knowledge and experience of a range of the following: relational databases SQL and database design planning, scheduling and maintaining system backups and testing recovery network based systems and services such as Firewall Intrusion etection Systems wireless Access devices and Access Control configuring and managing CISCO based core and endpoint devices providing 3 rd + line support to Business Applications including mybu, BluQube, Unit-e Good degree in a computer related subject and/or relevant professional experience/qualifications Good knowledge of server and internet security Appreciation of legislative framework Knowledge of web technologies Knowledge of emerging technologies relevant to infrastructure Computer programming such as HTML, ASP, XML Knowledge of ITIL and PRINC2 Understanding of the IT requirements deriving from Higher ducation processes Skills xcellent written and oral communication skills Ability to investigate and analyse problems Proactive customer support and problem resolution Package support and resolving problems through suppliers help desks Ability to provide technical support to other technical teams as required

6 Methodical and disciplined approach Ability to prioritise workload and work to required timescales Coaching and mentoring skills Negotiating skills Attributes Team worker Self reliant and proactive Ability to assimilate complex customer requirements Flexible and ability to multi-task Ability to work under pressure Proven customer focus