24 y 25 Octubre 2011
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1 24 y 25 Octubre 2011 "ITOM (Information Technology Operations Management). La convergencia de Servicios, Activos y dispositivos móviles, físicos y virtuales". Together at Last : Service Desk and Desktop Management Marc-Alexandre Brizard Sesión: [SA.O8-GE]
2 Agenda Numara Software Overview Service, Desktop & Mobile Management Business Challenges A Single Pane of Glass Solution The Power of Integration Asset Management Service Management Mobile Device Management Question & Answers VI Congreso Nacional 2
3 Numara Software Overview Dedicated Focus: Numara Software is completely focused in the ITOM (ITSM & PCLM) and the Mobile Device Management market space. Stable Company with Continual Product Investment: Since 1991, a strong and profitable leader that continues to evolve with the market and its customers Solutions : Numara FootPrints Services Core and FootPrints Asset Core & the Mobile Device Management (On Premise / In the Cloud) Numara Software is a leader in delivering practical, flexible, and affordable IT Service, IT Asset & Mobile Management solutions VI Congreso Nacional 3
4 Numara Software Overview Market Leadership GARTNER : 4th largest IT Service Desk Vendor and the first Middle Market Solution SDI : Service Desk Institute Supplier of the Year 2011 PINK ELEPHANT : Pink Verify 3.1 Certified for 100% ITIL Best Practices SaaS : 2nd largest provider of ITSM solution on the market VI Congreso Nacional 4
5 Customers around the world in Diverse Industries Over 50,000 Customer Sites Worldwide with over 20 million assets managed Education Government Healthcare Financial & Insurance Others VI Congreso Nacional 5
6 VI Congreso Nacional Major Distributors Services Media Pharma Industrial Finance Transportation Customers around the world in Diverse Industries 6
7 Business challenges VI Congreso Nacional 7
8 Service Management Business Challenges Customer Satisfaction Well designed, modern user interface Reduce resolution times Flexible access via , web, telephone and mobile device Ease of use - No training required Compliance Flexible configurations to allow you to adhere to your compliance needs Pre-defined ITIL templates to get you started Pre-defined HIPAA and SOX templates VI Congreso Nacional 8
9 Service Management Business Challenges Cost Savings No charge upgrades no need to rip and replace Minimal time/cost to implement Business Process Automation Single vendor, Single support contract single pane of glass Consolidate IT Service Management, Desktop Management and Mobile Device Management VI Congreso Nacional 9
10 Desktop Management Business Challenges Customer Satisfaction Mobility is increasing, IT must be able to support the telecommute Better services utilizing emerging technology - Desktop Virtualization, Alternative Delivery, Service Management Integration Ease of use - No training required Compliance Software License Management - Audits are on the rise and underutilization wastes money IT Security Configuration is joining the team Managing virtual sprawl VI Congreso Nacional 10
11 Desktop Management Business Challenges Cost Savings Single vendor, Single support contract single pane of glass Consolidate IT Service Management and Desktop Management Software Asset Management Service Catalog o o Demand Management Service Standardization Green IT: By 2012, most mid-size organizations will have implemented some sort of power management solution. VI Congreso Nacional 11
12 Mobile Management Business Challenges Customer Satisfaction In 2011 there will be more smartphones and tablets shipped than desktops and laptops combined. The BYOD (bring your own device) will increase by 10% in 2011 (The Economist Special report : Beyond the PC, Oct. 2011) Mobility is increasing, the need to manage the smartphones and tablets are becoming very important VI Congreso Nacional 12
13 Mobile Management Business Challenges Compliance State-of-the-art Inventory and Configuration capabilities : device settings, firmware version, installed / run applications, processes, network use, memory status Convergence with service desk : remote device access, troubleshooting tools Management features : silent SW delivery, certificate delivery, security policies for Bluetooth and autolock, 3rd party configuration (OMA DM)... Data management : backup/restore, copying files to/from devices,... Cost Savings No dedicated infrastructure required / Cloud based solution Consolidate IT Service Management and Mobile Device Management VI Congreso Nacional 13
14 IT Business Challenges Demand for better service and more cost effective services Quantify and justify service offerings Reduce disruptions to business as a result of a change Adherence to governances and legal obligations Configuration Compliance Control inefficiency and waste created by disconnected functional silos VI Congreso Nacional 14
15 Why Integrate? VI Congreso Nacional 15
16 Market View: The Value of Integrated Solutions IT organizations can save an estimated 20 to 30% of the total asset lifecycle management costs of their PCs by integrating PCLM/ITAM processes and technologies with IT service desk tools and incident and problem management Gartner, Integration Points Between PC Asset Management and the IT Service Desk Report, August 2009 In the last few years, Enterprise Management Associates (EMA ) has championed asset management strategies that adopt a more service-oriented versus component-oriented perspective. The combination of Numara Asset Management Platform with Numara FootPrints is a striking step forward in addressing this requirement both in its simplicity, as well as its elegance and extensibility. Enterprise Management Associates, Numara Software Delivers Powerful New Asset Management Capabilities to Complement its Service Desk Portfolio, September 2009 VI Congreso Nacional 16
17 Which are the Market Priorities? VI Congreso Nacional 17
18 Living in an ITSM only world Asset attributes can be viewed in an Issue Walk to users desk to troubleshoot Walk to users desk to install files Ask user what processes are running Ask the user to reboot Pass issue to desktop managers or level 3 for resolution Let the users deal by themselves with their smartphones No security policy on mobiles VI Congreso Nacional 18
19 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce SOFTWARE asset management IT FUNCTIONAL / operational convergence ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 19
20 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management Consolidate Service and Desktop INCREASED dependency Management on duties IT resources ALTERNATIVE Single delivery vendor, methods single solution Alleviate management of multiple support MOBILE workforce contracts SOFTWARE asset Automated management Software deployment from the IT FUNCTIONAL/operational service desk will convergence eliminate manual effort ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 20
21 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency Automated on Software IT resources deployment from the ALTERNATIVE service delivery desk methods MOBILE workforce Remote control for immediate troubleshooting SOFTWARE asset Asset management data available to service desk IT FUNCTIONAL/operational Manage Virtual convergence Sprawl (VMWare, ALTERNATIVE HyperV ) device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 21
22 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE Faster delivery resolution methods with service desk access MOBILE workforce to asset attribute details needed for troubleshooting SOFTWARE asset Ability management to deploy needed software and IT FUNCTIONAL/operational remotely troubleshoot convergence for increased first ALTERNATIVE call device resolution management on PCs and Smartphones Decrease downtime, increase overall GREEN IT initiatives productivity COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 22
23 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce Hosting SOFTWARE asset Cloud management IT FUNCTIONAL/operational Perpetual licenses convergence Subscription ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 23
24 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce SOFTWARE asset management Remote Control IT FUNCTIONAL/operational Software deployment convergence from the service ALTERNATIVE desk device management GREEN IT initiatives Device tracking COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 24
25 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce SOFTWARE asset management IT FUNCTIONAL/operational convergence On Desktop, Laptops, Servers, Mobiles : ALTERNATIVE Software device management deployment from the Service Desk GREEN IT initiatives Service Desk access to software attributes COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 25
26 Service Management CHALLENGES BUDGETS are shrinking Single pane of glass Incident, problem, change, & VIRTUAL desktop management configuration management INCREASED dependency View asset on IT summary resources details ALTERNATIVE delivery Request methods an audit Remotely manage the desktop MOBILE workforce Remotely manage the mobile devices SOFTWARE asset management Deploy standard software packages IT FUNCTIONAL / operational convergence ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 26
27 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods Deploy software over the internet no need to MOBILE workforce ship computer or smartphone SOFTWARE asset Remote management Control No need to travel to user IT FUNCTIONAL/operational Power management convergence initiatives ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 27
28 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce SOFTWARE asset ITIL management Release Management Process Automation IT FUNCTIONAL/operational convergence Audit Trails ALTERNATIVE device Reporting management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 28
29 Service Management CHALLENGES BUDGETS are shrinking VIRTUAL desktop management INCREASED dependency on IT resources ALTERNATIVE delivery methods MOBILE workforce SOFTWARE asset management IT FUNCTIONAL / operational convergence ALTERNATIVE device management GREEN IT initiatives COMPLIANCE mandates: ITIL, HIPAA, SOX, etc. VI Congreso Nacional 29
30 Numara Software Solution Top Differentiators Local based technical support and services Single Pane of Glass view of entire ITOM and Mobile Device Management systems Manage Desktops and mobiles devices from web-based interface of Numara FootPrints Numara solutions in the CLOUD! VI Congreso Nacional 30
31 Why Numara Product Strategy Aligns with Priorities VI Congreso Nacional 31
32 Numara Software Solution Top Differentiators Low TCO Have it your way! Flexible deployment and licensing model Scalable - modules can be rolled out on your timetable Configure to fit your processes and environment Minimal administrative overhead/no programming required Workspace architecture enables adoption across an organization Proactively secure the network and adhere to internal/external policies VI Congreso Nacional 32
33 Numara Software Cloud Strategy As we build out our ITOM vision, we build on our cloud-based services Service Management Endpoint Management Mobile Management VI Congreso Nacional 33
34 Numara Cloud & Mobile Device Strategy We are First Company to Deliver Service Management, Endpoint Management and Mobile Device Management Solutions Via the Cloud Provide a single pane of glass to manage any device/user anywhere: traditional, mobile, physical, or virtual. VI Congreso Nacional 34
35 One Solution for All Your Business Needs VI Congreso Nacional 35
36 Expands our integrated Cloud offerings to address any endpoint device! Integrating mobile device management capabilities with Numara s robust service and asset management cloud solutions Provides medium to large enterprises with a single pane of glass solution to track, manage, remediate, and retire all endpoint assets whether they be servers, desktops, laptops and now tablets, or smart phones Enable IT organizations to manage mobile devices throughout their entire lifecycle - From discovery and inventory to application management, to policy and security management Provides organizations the peace of mind that their systems are secured from potential threats and their devices are managed VI Congreso Nacional 36
37 Summary Secures a company s most precious resource information Extends user productivity safely and securely Saves Service Desk and IT Organizations Time and Money VI Congreso Nacional 37
38 Questions? VI Congreso Nacional 38
39 Muchas gracias! Marc-Alexandre Brizard Web: numarasoftware.com Twitter: Blog: VI Congreso Nacional 39
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