Best Practices for Cloud Automation & Integration November 7, 2013

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7 Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network and other infrastructure components still take the same ole effort - Cameron Haight, Gartner 7

8 8 What vendors are you dealing with?

9 Everyone s Talking Cloud Lots of Unanswered Questions Lots of conflicting messages from vendors about cloud Every vendor has their own stack of cloud products Which one is best for me? Public, Private or Hybrid Cloud? What about all the existing investments in operations over the last few years? How do I manage my cloud? How do I build a private cloud? What services should we offer? 9

10 The Approach Automate everything you can in the data center 10

11 ... in Three Steps Automate Tasks Replace routine manual tasks Free up resources for new projects Automate IT Processes Standardize on best practices Increase IT agility and quality Define the services Automate Service Delivery Automate provisioning and private cloud Cut service delivery time from months to hours 11

12 Automate IT Tasks Replace Routine Manual Tasks Areas to focus on for highest ROI: Automated script execution Element provisioning Patch management Password resets Problem resolution Compliance reporting Configuration management Results: Server-to-Admin ratio increased from 30-to-1 to 200-to-1 Time to roll out new desktop functionality reduced from 10 months to 8 days Time to update server configurations decreased from 2 weeks to 15 minutes 12

13 Automate IT Processes Combine Multiple Tasks to Automate Workflows Areas to focus on for highest ROI: Application release management automation Infrastructure / application provisioning New employee onboarding Change management Disaster recovery Results Reducing time to repair from 2-3 hours to seconds 80% improvement in application deployment time Saved $5M annually by automating 65% of alerts from infrastructure 13

14 Automate Service Delivery Provide Private Cloud Services Areas to focus on for highest ROI: Self service consumption of business and IT services Service Catalog and self service portal Cost management with chargeback / show back based upon consumption Results Service Delivery time reduced from five months to two hours 40% reduction in TCO for maintenance and support New revenue sources enabled 14

15 Maturing Capabilities for Cloud Automation Service Management Patching, Provisioning & Auditing Configuration Management Virtualization Enablement & Management Discovery Service Desk Service Catalog CMDB CLOUD Public Private Hybrid Infrastructure Management Service and Application Management and Monitoring 15

16 Build in the Cloud Select: Resources Components Service level 1 2 Validate: Resources Rules Services 3 Deliver managed solution 7 Build: Infrastructure Software Configuration 6 Apply service templates for monitor 5 Populate configuration data 4 Discovery & Asset Mgmt. 16 Fully integrated code set & automated installation tasks with minimal configuration

17 Change in the Cloud Request Change: Resources Components Service level 1 2 Validate Change: Rules Permissions Approvals Complete Request 8 3 Execute Change: Infrastructure Software Configuration Document Change Update service Discovery and Asst Mgmt. Update service templates for monitor Update configuration data 17 Fully integrated code set & automated installation tasks with minimal configuration

18 Manage in the Cloud Event Trigger: Rule Trigger Error Condition Manual Match Event to Policy: CLIP OO Flow Manual 3 Validate Change: Rules Permissions Approvals Complete Request Document Change 8 7 Update service templates for monitor 6 Update CI data into CMDB 5 4 Update service Discovery and Asset Mgmt. Execute Change: Infrastructure Software Configuration 18 Fully integrated code set & automated installation tasks with minimal configuration

19 Let s Take a Look Cloud Use Cases 19

20 Case: End-to-End Provisioning Automated Processes Opens change ticket and obtains appropriate approvals Provisions storage Creates virtual machine Deploys OS and applications Configures VLAN Configures application Updates and closes ticket Updates CMDB Orchestration Workflow Proven Customer Success Provision and configure 600 Windows servers 3-4 months 2 weeks 85% improvement 20

21 Case: Automated Provisioning to EC2 Add Capacity by Bursting to Amazon EC2 Automated Processes Automate entire end-to-end processes for provisioning, managing and troubleshooting cloud resources Workflows may be launched directly from change requests, triggered by specific events or invoked on-demand Scale in and out virtual infrastructure for optimal cloud resource consumption and power utilization 21

22 Avnet End to End Automation Foundation for Private Cloud User Request Service via Portal / Catalog (HP, BMC, VMware, Cisco, Adaptive Computing, CA, Custom User has access to Virtual Machine Orchestration Change Ticket Opened (HP, BMC, CA, Service Now) Provision VM (VMware, Citrix, Microsoft, OpenStack) Provision Storage (HP, NetApp, EMC) Monitoring (HP, BMC, MS, IBM, CA) Network Automation Close Ticket & Notify User Change/Asset Mgmt. CMDB (HP, BMC, CA, Service Now) 22 Server Automation Mount Storage Install Baseline Patches Install Monitoring/Backup/Security Install Apps Install DB/Middleware Update CMDB

23 The Reality of Private Cloud Cloud / Burst Service Federal Service Provider Enterprise Enterprise Cloud Security Entitlement and Access Control Custom Custom Custom Custom ServiceNow Portal Custom, Java Remedy SRM MOAB Custom ServiceNow Service Request Management Custom Remedy HP CSA HP SMv7 ServiceNow Service Catalog Avnet Remedy HP CSA HP SM ServiceNow Service Automation / Process Orchestration HP HP HP HP HP Configuration Management Systems (CMDB) Avnet BMC Avnet HP ServiceNow Inventory and Resource Management Custom Avnet Connectors Custom Avnet Avnet Application Lifecycle Management / SCM Collabnet Collabnet N/A (IaaS) N/A N/A Integration Subversion Subversion Applications Jboss, SQL N/A N/A N/A N/A Virtualization VMware VMware Mixed Mixed Mixed Server Automation HP HP HP HP HP Server Infrastructure Cisco UCS, HP Blade HP Blade Cisco/HP HP Blade HP Blade Storage Management / Automation Compellent Compellent NetApp EMC Custom Custom Storage Infrastructure EMC HP NetApp Mixed Mixed NetApp Mixed Network Automation HP HP HP HP HP Networks Infrastructure Cisco Cisco Juniper Cisco HP 3COM Cisco HP 3COM Cisco IP Address Management Custom Lucent QIP Custom Lucent QIP Lucent QIP Infrastructure Management IBM Netcool IBM Netcool IBM Netcool HP OM IBM Netcool Billing / Chargeback Custom Custom Custom Custom Custom 23

24 Level 2 Repeatable Level 3 Defined Level 4 Managed Level 5 Optimized Scripting Automation Orchestration XaaS Server, Network & Storage OS, DB, App Deployments Server, Network & Storage Patching/Config Management Monitoring Alerting Asset Database CMDB Automated Deploy Automated Change Capacity Planning Asset Dependencies Infrastructure/Application Automation Process Automation XaaS OO SA NA SE DMA SM OM NNM DDM ucmdb CSA XS 24

25 Automation is essential to cloud delivery 25

26 26 Customer Success

27 Healthcare Solution fully encompasses what we do best. The Challenge Transform IT to a service delivery model to enable fastertime-to-market and mitigate human error & costs associated with highly complex configurations. The Solution Delivering Iaas & PaaS Process integration / CMDB & Application Mapping / Governance Software Products: HP Cloud Service Automation HP Server Automation HP Operations Orchestration The Result Customer Benefit IaaS & PaaS afforded Customer with a unique ability to lower its internal costs while driving new services to its end-users & customers (internal and external). 27

28 Pharmaceutical The Challenge Customer s current process for provisioning a custom application had become too cumbersome and error prone. The Solution We are currently implementing IaaS and PaaS by integrating HP Operations Orchestration within the customer s existing environment and automating existing processes and tools. The Result Customer Benefit The new process will allow the customer to reduce the time it takes to provision new applications while reducing errors at the same time. Also allows for a complete audit trail of the entire process. Software Products: HP Operations Orchestration Integration Points: BMC Remedy SRM BMC Atrium SAP Microsoft SCCM VMware vcenter 28

29 Engineering The Challenge Transform and scale the Enterprise IT environment to meet and sustain critical business growth through the application of process, people, technology and best practices. The Solution Design IT Transformation analyze as-is state and make recommendations for to-be Delivering IaaS/PaaS - implement automated enterprise IT in progressive stages from IaaS to PaaS, utilizing HP BSA software and Avnet leading cloud IP. Delivering Process Automation optimize for highly efficient optimized automation Software Products: HP Server Automation HP Operations Orchestration HP Network Automation HP Storage Essentials The Result Customer Benefit Improved time to deliver high quality applications and technology service with superior quality 29

30 Leverage our Expertise Put Avnet Services to work! 30

31 Who is Avnet Services? Investments in 12 acquisitions in ~2 years 2,000+ specialists in service delivery, globally 1.2M sq. ft. of operations space around the world Global Scale & Scope Rock-Solid Stability World-class Relationships 31

32 Avnet Services Capabilities Portals and Collaboration Commerce - Mobility - Social Media - Business Process Management Digital Experience Design Data Mining & Analytics - Project & Portfolio Management Integration & Automation Application Lifecycle Management Security & Configuration Management IT Governance & Process (ITIL) Operations Management Service Automation & Management Vendor Accredited Training Industry Training Custom Training Curriculum Development Vendor Certification Call Center- Field Installation & Maintenance Spare Parts Logistics- Depot Repair- ITAD Services End-of-Life & Recycling Options 32

33 Service Capabilities & Solutions Design Deploy Train Support Manage Demos & POCs Assessments & health checks Architecture development Proposal & RFP support Requirements gathering Solution roadmaps Packaged Assessments Installation & configuration Integration to existing systems Customizations Data migration & integration Testing & validation Value-Add Products On-demand consulting (Flex-Paks) Packaged consulting (E-Paks) Documentation Partner Training Product Training (packaged & custom) Avnet University Documentation Operational content and content updates HP certified level 1 & 2 product support HP Product Support (Endeavor) On-demand consulting (Flex- Paks) Product administration Remote Application Testing Managed Administration (ExpertAdmin) Managed Performance Testing (ExpertTest) On-demand consulting (Flex- Paks) 33

34 How We Can Help CLOUD IaaS private cloud, asset reuse PaaS, Private cloud, asset reuse Management and Orchestration of converged hardware END TO END APPLICATION LIFECYCLE Discovery and Virtualization of applications Operations Management Strategy Assessment/Single Pane of Glass OPERATIONS IMPROVEMENT Operations Automation - Incident/Change (CLIP) or Provisioning Automation Configuration Management Process Integration / CMDB design STRATEGY Maturity and Capability Assessment Cloud Solution Design Cloud Service Definition Workshop Blue prints & Roadmap Day 2 Consulting adoption management ITIL ACCELERATORS Event Integration Data Integration Process Integration Cloud Map Integration 34

35 Get Started! Customers that reported successful automation implementations shared a consistent tip Just Get Started! Source: Dimensional Research: Real-Life Benefits of IT Automation 35

36 How to Get Started Setup a virtual workshop to review your most common requests that are giving you the largest challenges Avnet will inventory your current tools and processes Avnet will provide insight into the anticipated savings and define the next steps Simply contact us to get started 36

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38 Next Steps Questions? Contact Avnet_Services on Twitter Have an immediate opportunity? Services Request Form Thanks Again! 38