JDA Cloud Services We Keep Our Head In The Clouds. John Frazier January, 2012

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1 JDA Cloud Services We Keep Our Head In The Clouds John Frazier January,

2 Gartner CIO IT Strategies 2011 IT strategies for 2011 strongly focus on creating infrastructure while streamlining costs and operations. CIOs intend to redefine the essential elements of IT from infrastructure, to cost structure, to people, to processes. Moreover, CIOs see each of their strategies as intimately connected with business strategies, a reflection of their desire to get closer to the business.

3 Gartner CIO Top 10 Technologies 2011 CIO plans indicate that adoption of cloud infrastructures and SaaS is proceeding faster than anticipated. Cloud computing and virtualization ranked as the top 2 technologies for CIOs clearly recognize the opportunity to redefine infrastructure using the transformative power of these technologies. They need new infrastructure because other top technology priorities, such as mobility and business intelligence, are placing new demands on computing power, connectivity and storage.

4 Defining Cloud NIST Essential Characteristics On-Demand Self-Service Broad Network Access Resource Pooling Rapid Elasticity Measured Service Gartner Five Attributes Service-Based Uses Internet Technologies Shared Scalable and Elastic Metered by Use "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." A style of computing in which scalable and elastic IT-enabled capabilities are delivered as a service to external customers using Internet technologies."

5 Core Cloud Enabling Technologies Comprehensive Service Model: Requestable, tiered Technology and Business Services exposed in a user context metered and priced Extensive Automation: Orchestration, policy engines and declarative state models to reduce and / or eliminate the manual tasks of building and delivering IT Flexible IT Infrastructure: Reusable physical and virtualized infrastructure to enable shared, dense, high-utilization computing models

6 Cloud Computing Definitions Segmented by Target Consumer & Layer Target consumer Technical User / Developers Developers JDA Target Business Users Scalable, ondemand infrastructure and application services Infrastructure Platforms Applications IaaS PaaS SaaS Design, implementation, infrastructure and operational principles for next gen data centers Service-Enabled Highly-Automated Flexible Infrastructure 6

7 IT Service Is Evolving IT Yesterday: Private Jet Fleet IT Today: Commercial Airline New application? New business requirement? Buy a new plane Highest level of service for every requirement Poor resource utilization One-off configurations Unpredictable costs and service levels New application? New business requirement? Reserve a seat Standard classes of service with well defined service levels Full flights across the fleet Yield management Demand-based pricing

8 Customer Goals for JDA Solution Lifecycle Adoption Increase Business & IT Agility Gain New Efficiencies Move to Flexible Financial Structures Accelerate Innovation Transform IT

9 JDA Goals for Solution Lifecycle New Revenue Sources & Revenue Speed Improve Service Quality & Customer Satisfaction Reduce Cost of Service Delivery Leverage existing network services or hosting business Market Differentiation

10 Cloud Services Supply chain expertise and complete solution lifecycle management to let you focus on results, not software Launch Evolve Solution Lifecycle Perform Optimize 10

11 Cloud Services What Cloud isn t It isn t about the hype It s not the technology It s not about just delivering capacity/hosting It s not about hosting, SaaS or PaaS Or even Public or Private Cloud is A solution to focus you on your business & improve results By delivering Capacity and Capability An enabler of rapid ROI A model for efficiency and performance A protector of your investment

12 Cloud Services The Challenge Why Cloud Services? Unchecked, many software projects fail to deliver value after just a few years! Because software doesn t run & maintain itself Because software should deliver value not just automate business process Because it s the total solution behind the software that provides long-term business value 12

13 Cloud Services The Barriers Security & Compliance Compliance / Risk officers, etc. are working from outdated playbooks void of cloud computing models Data privacy and geo-specific regulations (e.g., jurisdiction, disclosure, breach reporting) are receiving focus Workload fit for purpose & Technology challenges Data portability, latency, etc. Business & Operational Processes Governance & internal policy collide with Cloud Current processes often do not flex to cloud models Procurement and budgetary processes do not flex to cloud models Legacy investment Existing capital infrastructure is an inertial anchor Cultural and Political Organizations want to maintain status quo

14 Cloud Services Customers seek a Business Cloud Massmarket, consumer Cloud Services Transactional Contractual Managed, Secure, Cloud Services Secure Cloud Connections Secure Cloud segregation (Virtual Private Clouds) Robust Service Level Agreements Security services (e.g., patching, compliance) Reliable services (e.g., backup, monitoring) Complex services (e.g., multi-tier environments) Integration services Governance services (e.g., change management)

15 Cloud Services Value Expertise delivering long-term value Rapid Deployment (On-time, On-budget) JDA Cloud Services measures environment set up in Hours, Days & Weeks NOT MONTHS! Faster time to Value (Achieving ROI) Faster time to implement & Go Live with fewer challenges & faster time to Stability Improved cost structure (Investment protection) Lower Capex spend (HW, SW Ping/Power/Pipe) Reduces IT resources to manage & maintain JDA solutions Stay Current (Mitigating risk) Improve stability with security & software updates Who better to manage JDA Software than JDA! 15

16 Cloud Services The Solution Cloud Services Factory Planning Inventory Optimization S&OP Category Demand & Fulfill Enterprise Planning Network Modeling Planning Execution Fleet Real Challenges, Real Results Supply Chain Expertise Powered by JDA Cloud Services 16

17 Cloud Services The Solution JDA Cloud Services Facts Americas, EMEA & APAC data centers SAS Type II Certification DR Options Over 99.99% uptime (719.9 hours vs. 720 hours/30days) JDA Cloud Services Facts Over 1200 systems managed (1/2 virtual instances) application instances supported Over 1,000,000 users connecting to JDA MS from over 200 countries 600 TB SAN supporting customer environments 232 Applications changes last 12 months Deployed 136 vendor supplied security patches last 12 months JDA Cloud Services Transportation Cloud $10B total freight spend managed per year 3,000 carriers on-boarded JDA Retail Cloud Replenishment & Demand plans generated for SKUs Optimize replenishment for 75+ distribution centers and stores 40+ analytics reports per week 100,000+ SKUs across 150+ retail plans generated per year JDA Manufacturing Cloud SKUs optimized per week forecasting plans per year supply/replenishment/inventory plans generated per year

18 Cloud Services - The Solution Launch Rapid deployment - ilab Speed, Agility & Rapid ROI Perform System tuning & health checks, capacity on demand Availability, security, problem & change management Optimize Solution / Business synchronization Knowledge enhancement & continuous improvement Evolve Evolve Build on experience, leverage your JDA partnership Launch Solution Lifecycle Optimize Expand supply chain improvements to other business areas Perform 18

19 Cloud Services - Rapid Deployment ilab is a set of Environments and Services that address the Value of Speed & Agility driver to quickly jump start a project. Complete raised floor/hardware/software stack delivered for project teams to work in. Services which include virtualized application and template installs, security management, environment management, and incident management. Offered for: Project support - Intended for use by the project team from the Design phase to the end of Construct or Test phase Stand-alone support - Used in stand-alone mode for Training, Proof of concepts, and Performance testing Packaged to meet price points that make sense for the project scope

20 Cloud Services ilab ilab is a set of Environments and Services that address the Value of Speed to quickly jump start a project Complete hardware/software stack delivered in hours, days PREPARE DESIGN CONSTRUCT VALIDATE DEPLOY JDA ilab Transition Model Transition to Production OR Production JDA Cloud Service JDA ilab Stand alone Model Proof of Concepts Training Performance tuning Upgrades Customer infrastructure

21 Cloud Services ilab - Architecture

22 Cloud Services ilab Automated Provisioning

23 Cloud Services ilab - Automated Provisioning

24 Cloud Services ilab - Automated Provisioning

25 Cloud Services ilab - Automated Provisioning

26 Cloud Services ilab - Automated Provisioning

27 Cloud Services ilab Automated Provisioning

28 Cloud Services ilab Pilot Application Success STEP Typical Elapsed Delivery Time Time in PoC Network Connectivity and IP Filtering 1 Day 30 min VM Creation and Storage Allocation 1 Day 30 min Oracle Server Install / Oracle Database Creation Install SCPO Application & Post Install Configuration 1 Day 30 min 1 Day 60 min Total Elapsed Time 4 Days 2.5 Hrs Full Stack Provisioning (hardware to JDA application) from Days to Minutes

29 BMC Cloud Lifecycle Solution Designs Services & Options Service Blueprint Service Catalog User Info Request Option 1Option 2Option 3 Completes a Service Request Service Governor Map to CMDB Resource Operational Repository Database UCS Server s Applicatio ns Network s Public Clouds Storag e

30 Cloud Services Enterprise Architecture Service Request Incident Knowledge Problem Demand & Resource Identity Supplier Asset Change & Release Application Automation Financial Planning & Budgeting Service Catalog Service Level Server Automation BMC Altiris Microsoft EMC JDA HP SiteScope GFI Network Nagios (LT) 2012 Service Cost IT Controls & Policy Capacity Dashboards & Analytics Storage Data Event & Impact CMDB / CMS Performance & Availability Discovery & Dependency Middleware Application Problem Resolution Network Automation Client Automation Enterprise Scheduling & Workload Automation 30

31 Cloud Services Leveraging BMC CLM Platform Targeted Expansion Change : Already migrated custom solution to BMC Release :??? Asset :??? Capacity :??? Knowledge :??? Incident / Problem :???

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