LANTASTIC TROUBLESHOOTING MANUAL. Solutions to common networking problems

Transcription

1 LANTASTIC TROUBLESHOOTING MANUAL Solutios to commo etworkig problems

2 Editio 2_PDF [1/10/00 RK] , Artisoft, Ic. Writers/Editors: Elizabeth Kae! Artisoft Techical Support Troubleshootig Team! Rhoda Kotts Desigers: Rhoda Kotts! Elizabeth Kae

3 CONTENTS CHAPTER 1. TROUBLESHOOTING YOUR NETWORK...1 Where to fid your solutio...1 Troubleshootig techiques...2 Isolatig the problem... 2 Idetifyig the source... 3 Testig the problem... 3 Usig Techical Notes... 4 If you do t fid a solutio...4 Olie Help systems... 5 LANtastic Olie Library... 5 Error message lists... 5 LANtastic Readme file... 5 Techical support... 6 CHAPTER 2. TROUBLESHOOTING LANTASTIC FOR WINDOWS NT...7 Solvig LANtastic for Widows NT problems...7 Problems immediately after istallatio... 7 Computers ca t commuicate... 8 Computer wo t boot or locks up... 9 Checkig your IRQ ad I/O Base... 9 Pritig problems... 9 Error messages Pritig out the error messages PDF file Other troubleshootig issues CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/ Solvig LANtastic for Widows 95/98 problems...15 Problems immediately after istallatio Computers ca t commuicate Computer wo t boot or locks up Checkig your IRQ ad I/O Base Pritig problems Error messages Pritig out the error messages PDF file Addig or removig LANtastic software compoets...24

4 Addig or removig selected etwork compoets To remove a compoet To add a compoet Completely removig LANtastic from a computer CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS...27 Symptoms of commo LANtastic problems Istallatio difficulties Pre-istallatio checks Avoidig problems caused by TSRs ad devices Error messages durig istallatio Other istallatio problems Computer lockups Computer wo t boot at all with the etwork card istalled Computer locks up loadig the etwork software Computer locks up or bleeps whe loggig i to or coectig to resources Computer locks up whe copyig data betwee machies Computer locks up oly whe ruig a certai program Computer locks up oly whe ruig Widows Computer locks up oly whe pritig Everythig works fie except the server s keyboard does t respod Computers ca t commuicate, or they discoect itermittetly Commuicatio problems occur oly i Widows No commuicatio ad o error messages Error message received Problems ruig applicatios over the etwork The applicatio seems icompatible with LANtastic The applicatio locks up whe multiple users ru the applicatio Sharig violatios occur whe ruig a applicatio over the etwork Sharig violatios occur after multiple additioal users ru a shared applicatio No more file hadles message appears Server reboots whe multiple users ru the applicatio Pritig problems Network pritig problems uder Widows Other pritig errors i Widows Network pritig problems uder DOS Other pritig errors i DOS... 39

5 Problems whe usig serial priters or plotters Geeral etwork pritig problems CD-ROM drive problems DOS troubleshootig commads...41 CHAPTER 5. INSTALLATION-RELATED ERROR MESSAGES...43 For error messages that are t istallatio-related...43 What to do if you get a error message...43 Commo istallatio problems...44 LANtastic istallatio-related error messages...44 APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS...51 NDIS disk error NDIS driver does t load Istallatio lockup Accout Abort, Retry or Fail Bus timig Cable Check applicatio Check resource Clear queue Cotrol directory Characters per secod (CPS) Access deied Disk space LPT timeout Duplicate redirectio Disk corruptio Symptoms Causes Solutios FORCE_ACK_MODE switch Icrease DOS resources Keyboard problems Ivalid userame IRQ ad I/O Base LANCHECK... 59

6 LASTDRIVE commad LPT timeout NET SHOW NET USE No loopback redirectios Ruig MSD Plottig programs Priter tasks Prit maager Prit to file RAMBASE Recreate resource Resource Priter coectio Serial Serial Widows 3.x SETVER Share Priter buffer Compressio utilities Stress test Swap cards Timeout Too may redirectios or logis Basic cofiguratio Widows 3.x Without etwork Without Widows 3.x NET SHOW Compatibility with LANtastic DOS SHARE-compatible Sharig violatios ad exclusive access Icrease SHARE parameters Icrease file hadles Uable to bid to module <ame> Out of eviromet space Isufficiet NetBIOS resources... 74

7 Icreasig buffers No-DOS disk support MSCDEX lie Redirector loadig MSCDEX ot loadig /S switch /L switch Disk drive type INDEX...77

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9 CHAPTER 1 Chapter 1 TROUBLESHOOTING YOUR NETWORK CHAPTER CONTENTS Where to fid your solutio below Troubleshootig techiques If you do t fid a solutio Where to fid your solutio To solve a problem, choose from the optios i this list: Lear troubleshootig techiques. To lear Artisoft Techical Support s three-step troubleshootig process, see Troubleshootig techiques o page 2. Solve a LANtastic for Widows NT problem. For solutios to problems istallig or usig LANtastic o a Widows NT 4.0 computer, see Chapter 2, begiig o page 7. Solve a LANtastic for Widows 95/98 problem. For solutios to problems istallig or usig LANtastic o a Widows 95/98 computer, see Chapter 3, begiig o page 15. Solve a LANtastic for DOS or Widows 3.x problem. For solutios to problems istallig or usig LANtastic o a Widows 3.x or DOS computer, see Chapter 4, begiig o page 27. From the symptoms described i that chapter, you ll be referred to specific solutios by title ad page umber i Appedix A. Look up a istallatio-related error message. This maual lists istallatio-related error messages for LANtastic i Chapter 5, begiig o page 43. If the error message you received did ot occur durig istallatio, look for it uder error messages i this maual s idex, or see Error message lists o page 5 for istructios o fidig more error explaatios. Fid alterative solutios. If you ve followed all the troubleshootig solutios i this guide ad still have a problem, see If you do t fid a solutio o page 4 to lear about additioal sources of iformatio such as the Readme file ad olie Help. 1

10 2 Troubleshootig techiques Most computer problems are easier to fix whe you isolate, idetify ad test. This is the same process that Artisoft Techical Support aalysts use whe you call them for help. It s a good idea to lear this three-step process of arrowig dow ad tracig the cause of your problem before you use ay other part of this maual. Isolatig the problem To isolate a problem, you eed to reduce the umber of elemets that could cause it. For example, checkig to see if the problem ca be reproduced o all computers i the etwork reveals whether the problem occurs i just oe computer. If the problem occurs o all of them, check to see what happes whe you reduce the umber of etworked computers by half. You ca the quarter the etwork, ad so o, util you locate the source of the problem. As you work with fewer ad fewer variables, the source of the problem should become clear. Try these geeral isolatig tips: TIP See the Readme file for updated iformatio o troubleshootig specific problems. Refer to LANtastic Readme file o page 5 for iformatio. 1. If possible, see if the problem still occurs without the etwork software loaded. (See Basic cofiguratio o page 67 for LANtastic for Widows 3.x ad DOS; for Widows 95, Widows 98 or Widows NT 4.0, see Addig or removig selected etwork compoets o page 24.) If the problem disappears, this is a sig that: You may eed more memory free whe the etwork is loaded. The program may ot be cofigured correctly. For example, there might be a driver cofiguratio coflict. If you re usig the program over the etwork, the program may ot be etwork-compatible. Cotact the vedor. The etwork itself might have a commuicatio problem. You ca double-check the source of the problem by addig the etwork compoets back oe at a time util the problem returs. See Basic cofiguratio o page 67 for istructios. 2. Does the problem occur i all applicatio programs or just oe? You might thik oe software program has a pritig problem, but if additioal programs fail to prit, you should probably check out the computer s hardware, the priter or cotrol directory corruptio. 3. Avoid troubleshootig a etire etwork if oly two computers are eeded to test the problem. LANTASTIC INSTALLATION AND SETUP MANUAL

11 3 4. Did the applicatio program ever work? If so, what elemets i the system had chaged whe the problem was first oticed? If ot, are the miimum system requiremets met? 5. Is the problem easily reproduced? Itermittet problems are the hardest to solve. If a problem is reproducible, it s easier to idetify ad correct. Whe you have itermittet problems, have everyoe keep otepads ear their computers ad write dow what they were doig at the time whe each problem occurred. Idetifyig the source Next, idetify key elemets i the isolated system that could cause the problem. This is where most troubleshooters do t follow through. Keep a ope mid about all possibilities. It s a commo mistake to overlook somethig because othig has chaged. I most cases, the chaged elemet was t yet idetified. Focus o listig possible causes, rather tha what you believe is t causig it. A simple commuicatios problem ca ivolve cables, coectors, adapter cards, motherboards, power supplies ad software drivers. All problems ivolve multiple elemets. Each software driver is a separate elemet. You might thik it could t be the cable sice othig has chaged, but cables ca easily become damaged. Testig the problem After you ve idetified the key elemets, you must test each oe of them. I ay list of possible causes some are more likely tha others. Test the most probable first, the the ext, util you ve discovered the cause. If you ru out of possibilities you may ot have idetified all, or it might take a obscure combiatio of evets to produce the error. Patiece is ofte your best tool. Testig ca be faster i some cases if you first remove as may of the possible causes as you ca, ad get dow to a basic workig system. The add each elemet back oe at a time util the problem reproduces. This techique allows you to get back to work ad look for the cause whe you have more time. Oce you ve tested ad prove what the cause is, the solutio will probably be obvious. If it is t, cosider cotactig the vedor of the problematical elemet for help. Here are some questios to cosider at this stage of the process: Do you have the latest drivers for a hardware product? Hit...The Microsoft Home Page o the Iteret features a regularly updated list of Widows 95-compatible adapters ad drivers. Have you tried reistallig the program that has a problem? CHAPTER 1. TROUBLESHOOTING YOUR NETWORK

12 4 Ca you try ruig the applicatio without usig a memory maager that loads programs ito upper memory? Is the applicatio etwork-compatible? Are there ay kow coflicts betwee two programs or device drivers? (Cotact the vedors.) Ca you live without this elemet ad still be productive? Ca you chage aythig about this elemet that might make it fuctio or become compatible? For example, a etwork adapter card might work o a differet IRQ or I/O Base settig. A device driver coflict might be avoided by loadig the drivers i a differet order i your cofiguratio files. Durig the idetifyig or testig phase, the more accurately you ca describe the symptom, the more likely you or someoe else will be able to solve it. May tools ca help you spot symptoms. If you are t sure what to do ext, try to locate your specific problem i Chapter 2 (Widows NT), 3 (Widows 95/98) or 4 (DOS ad Widows 3.x), depedig o your computer s platform. If you still do t fid a solutio: Cosult Artisoft s Techical Notes (see below). Cotact Artisoft Techical Support. Sometimes problems just ca t be solved without outside assistace. See page 6 for iformatio. Usig Techical Notes Artisoft s Techical Notes are excellet sources of help. They cotai detailed iformatio about may commo problems, ad compatible third-party products. These Notes are costatly updated. See the Directory of Support Services that came i your product package for iformatio o usig the Arti-Facts SM BBS, FaxRetur SM ad the Iteret to obtai Techical Notes. If you do t fid a solutio If you do t fid a solutio to your LANtastic problem, try the alterate sources of troubleshootig iformatio listed i this sectio. LANTASTIC INSTALLATION AND SETUP MANUAL

13 5 Olie Help systems Every LANtastic product icludes its ow olie Help system that describes all of the product s fuctios, from begiig to advaced. I Widows 3.x, you ll see Help icos for Net ad Network Maager i the LANtastic program group. I DOS the Help files are located i the mai directory for each product. I LANtastic for Widows 95/98 ad NT, see the Olie Iformatio page i the Custom Cotrol Pael. You ca also use olie Help from ay widow i each of the LANtastic products just press F1 or click Help. LANtastic Olie Library Your prited LANtastic Istallatio ad Setup Maual ad olie Help systems are supplemeted by the Olie Library o your LANtastic 8.0 CD-ROM. This library icludes comprehesive iformatio about usig LANtastic, whether you re ruig Widows 3.x, Widows 95/98 or DOS. The Olie Library presets iformatio i Adobe Acrobat Portable Documet Format (PDF) files. These files are coveiet to view o your computer scree because they have Go to Page ad Fid fuctios. They also iclude hypertext liks that allow you to jump quickly from place to place. Ad with book-page formattig, they re easy to prit ad keep i a bider. For a list of the PDF files i the Olie Library, see the LANtastic Istallatio ad Setup Maual. To view a file i the Olie Library, follow the steps for istallig the Adobe Acrobat Reader i the LANtastic Istallatio ad Setup Maual. Istructios for avigatig ad pritig PDF files appear there, too. Importat If you purchased the diskettes-oly versio of LANtastic 8.0, you ca obtai all the files i the Olie Library from Artisoft s electroic support sites. See your LANtastic Istallatio ad Setup Maual for detailed iformatio. You ca also ope the text-format versios of the LANtastic for DOS-related files, which reside i the LANTASTI directory that was created by the Setup program. Error message lists Chapter 5 (begiig o page 43) cotais a list of istallatio-related error messages for LANtastic o every platform (DOS, Widows 3.x, 95, 98 ad NT). For a list of the most commoly received o-istallatio error messages, see the Errs_dw.pdf (DOS ad Widows 3.x) or Errs_95.pdf (Widows 95/98 ad NT) PDF files i the Olie Library. (See LANtastic Olie Library o page 5.) LANtastic Readme file The LANtastic 8.0 Readme file cotais iformatio that became available after this maual ad the olie Help were completed. I Widows 95/98 or NT, go to the Olie Iformatio page i the LANtastic Custom Cotrol Pael ad click the View Readme butto. I the Widows 3.x Program Maager, you ca ope the Readme file by clickig the Readme ico i CHAPTER 1. TROUBLESHOOTING YOUR NETWORK

14 6 the LANtastic program group. I DOS the same Readme file is located i the LANtastic program directory (C:\LANTASTI) ad o LANtastic Disk 1. You ca ope the file usig a text editor such as DOS EDIT or Widows Notepad. Techical support If you re uable to fid what you eed i the prited maual, olie Help, Readme files or Olie Library, you may wat to use Artisoft s techical support services. Artisoft is committed to offerig quality support services to our valued customers. These services are detailed i the Directory of Support Services, which you received with this product. LANTASTIC INSTALLATION AND SETUP MANUAL

15 CHAPTER 2 Chapter 2 TROUBLESHOOTING LANTASTIC FOR WINDOWS NT CHAPTER CONTENTS Solvig LANtastic for Widows NT problems below This chapter offers solutios to specific LANtastic for Widows NT 4.0 problems. Istallatio-related error messages are explaied i Chapter 5, begiig o page 43. You might wat to check the complete alphabetical list of the most commoly received LANtastic for Widows NT error messages, which appears i the Errs_95.pdf file i the Olie Library. (For more iformatio o the Olie Library, see page 5.) Hit Before you begi troubleshootig, it s a good idea to review Troubleshootig techiques o page 2. Solvig LANtastic for Widows NT problems Commo problems have bee divided ito the followig categories. Go to the page umber for the topic that best describes the problem you re havig. Problems immediately after istallatio Computers ca t commuicate Computer wo t boot or locks up Pritig problems Error messages Other troubleshootig issues Problems immediately after istallatio 1. After you istall LANtastic 8.0 ad restart your computer, the other LANtastic computers o your etwork are t displayed i Etire Network i the LANtastic Custom Cotrol Pael, or i Network Neighborhood. If your computer is set up as a LANtastic server, you see oly your ow computer ame or This Server displayed. Check the etwork cablig coectios to your computer. See the LANtastic Istallatio ad Setup Maual for help o etwork hardware ad cablig. If your etwork hardware seems fie, refer to Checkig your IRQ ad I/O Base o page 9. 7

16 8 2. Sice istallig LANtastic 8.0, your system seems to ru more slowly. Other etwork protocols or compoets that are istalled but are t beig used ca slow dow your etwork access. Follow the istructios uder Addig or removig LANtastic software compoets o page 24. Computers ca t commuicate You have trouble coectig to or commuicatig with other computers. You may have cablig or other hardware problems. Make sure you followed all the istallatio istructios i the LANtastic Istallatio ad Setup Maual. That maual also cotais useful hardware iformatio. The LCHECK32 program provided with LANtastic 8.0 may help you locate a cablig problem. Istructios for ruig LCHECK32 appear i the Lcheck.pdf file i the Olie Library (see page 5 for Olie Library details). You ca also try these possible solutios:! Check the drive coectio. From the LANtastic Custom Cotrol Pael, click the Use Network page, click Assig Drives, the click the Help butto i that widow for iformatio.! You may have typed i the wrog password or misspelled your password. Try agai to log i.! The server you logged ito may have Auto guest logi eabled, ad you logged i with the Guest accout rather tha your idividual accout. The Guest accout may ot have full access to the server you re tryig to coect to. To fid out what accout you re logged i with, go to the Use Network page ad click Chage Password. Scroll through the Computer drop-dow list box util you see the ame of the server you re tryig to log i to, ad click it. Notice that the Password Status box at the top of the widow cotais a For Accout listig. This shows which accout you re usig o that server. Some etwork servers do t appear i your list of available servers or do t appear to be o the etwork. You might have too may etwork compoets tryig to use the adapter driver software. Try removig ay etwork compoets you do t use or eed. For istructios, go to Addig or removig LANtastic software compoets o page 24, i the Widows 95/98 chapter of this maual. Istructios for Widows NT are icluded i that sectio. LANTASTIC TROUBLESHOOTING MANUAL

17 9 Computer wo t boot or locks up Your computer wo t boot with the etwork card istalled. You may have a hardware coflict. Check your hardware cofiguratio, as described uder Checkig your IRQ ad I/O Base o page 9. Your computer locks up whe coectig to resources. Check your hardware cofiguratio, as described uder Checkig your IRQ ad I/O Base below. Whe you re usig a applicatio, your computer locks up. Press Ctrl+Alt+Del, the select Task Maager i the widow that appears. I Task Maager, select the program that s ot respodig ad click Ed Task. If ecessary, repeat this process. The applicatio may ot be etwork-compatible. You re experiecig GPFs (Geeral Protectio Faults). If you have oly 16MB RAM, you may eed to chage the Virtual Memory Page File Size. Click Start, Settigs, Cotrol Pael. Double-click the System Ico, the click the Performace tab. Click Chage. The default settig for Iitial Size (MB) is 27. This may vary i size. LANtastic for NT eeds at least 64 MB. Try 64 MB first; you ca go to a maximum of 100. Click the Set butto to apply the ew settigs. Checkig your IRQ ad I/O Base You may have a icorrect adapter driver IRQ settig or aother device i the computer that coflicts with the etwork adapter s settigs. Each adapter eeds to have a uique Iterrupt Request Lie (IRQ) ad/or I/O Base address. Some Artisoft adapters default to IRQ 15 ad I/O Base 300. Check your adapter driver IRQ settig by right-clickig the Network Neighborhood ico o your desktop. Select Properties from the pop-up meu, the click the Adapters tab. Click the Properties butto, ad you ll see the IRQ ad I/O Base settigs. You ca chage the settigs here if ecessary. Pritig problems Because LANtastic for Widows NT uses the Widows NT pritig system, you ll eed to refer to the Widows NT olie Help system for help with most pritig problems. But check this sectio first. You ca t prit. You may eed to set up the priter to use a geeric prit driver. First, go to the computer that has the priter attached. Ope LANtastic ad select the Use Network tab. Click Coect to Computers. If your computer appears i the Already Coected list, click it ad click Discoect. The, i the Available for Coectio list, double-click This Server. Type Supervisor i both the User Name ad Password fields, ad click OK. The close the LANtastic Coectios widow. CHAPTER 2. TROUBLESHOOTING LANTASTIC FOR WINDOWS NT

18 10 Now you eed to create a ew prit driver for geeric text, i Widows 95. Click Start, Settigs, the Priters. Double-click the Add Priter ico. Start the wizard by clickig Next. Select Local Priter, ad click Next. Uder Maufacturers, select Geeric ad click Next. If you re prompted to Keep or Replace the existig driver, select Keep existig. Click Next. Specify the port the priter is actually attached to, ad click Next. Keep the priter ame as is, ad select No for the optio to make it the default. Click Next. I the ext wizard widow, click No for a test page. Click Fiish. Back i LANtastic, select the Maage Server tab ad click the Share Drives ad Priters butto. Make sure This Server is selected at top as the curret server. Click the ew geeric priter i the list, ad click Add. I the Add Resource widow that appears, give the priter ay ame that begis with symbol. Uder Share, click Priter. Uder Local priter, select Geeric Text. The click Create, ad Close. If you cotiue to have problems, cotact your priter maufacturer. You ca t set a default priter from a Widows NT workstatio. Whe you re settig up a ew priter ad you choose to set it as the default priter, you might see this error: Add Priter Wizard: Default priter caot be set. This occurs because the priter ame was set up with a trailig space. Reame the priter without a trailig space. You caot create priter ames with trailig space o a Widows NT 4.0 computer. You ca t view or maage prit jobs eve though your accout has the Q privilege. Two possible problems ca geerate the error message You do t have permissio to modify the settigs for this priter if you eed to chage the settigs, cotact your etwork admiistrator :! You were attemptig to pause or purge a prit job from the Microsoft iterface to a priter object. Before you attempted the operatio, you clicked a colum other tha the documet ame colum (the first colum), so your operatio was see as a priter cotrol operatio, which is t supported. Whe you wat to pause or purge a prit job from the Microsoft iterface to a priter object, click the documet ame first. You ll be able to perform the operatio, because it will be see as a job cotrol operatio. Or! You were tryig to maage a prit job o a LANtastic for Widows 95/98 server ad your accout did t have the T, Y ad Z access rights for the priter resource. Assig your accout the T, Y ad Z access rights accordig to the istructios i the olie Help (search o the topic). These rights eable you to view ad maage prit jobs submitted by other users to that priter. LANTASTIC TROUBLESHOOTING MANUAL

19 11 Your Epso Stylus Color 800 priter does t prit with Service Pack 3. After you istall priter drivers versio 1.01a dated 4/22/97 from Epso's Web site for the Epso Stylus Color 800 priter o a computer with Widows NT 4.0 Service Pack 3 istalled, ad you try to prit a test page, you might see the message: Test page failed to prit. Would you like to view the prit troubleshooter for assistace? The system does ot support the commad specified. Or whe you attempt to prit, you see this error message: Caot access your priter. Be sure that your priter is coected properly ad use Cotrol Pael to verify that the priter is cofigured properly. To solve this problem, istall updated priter drivers. For iformatio about updated priter drivers, cotact Epso. Note that whe you re usig LANtastic for Widows NT, Service Pack 3 must remai istalled. Your priter is pritig multiple copies of the same prit job. After istallig Microsoft Service Pack 3, your priter might start pritig multiple copies of each job oly o NT computers. Certai driver files o your system have bee overwritte. To solve this problem, delete these files from your hard drive: HP5SIMUI.DLL, HP5SIM.DLL, HPRASDD.DLL, ad HPRASDUI.DLL. Error messages If you receive a error message, cosult this sectio, this maual s idex, ad also the Errs_95.pdf file (described ext). Pritig out the error messages PDF file The Errs_95.pdf file that s i the Olie Library lists the most commoly received LANtastic for Widows 95/98 ad NT error messages i alphabetical order, with their possible causes ad solutios. It s a good idea to prit out this PDF file before you start troubleshootig LANtastic o Widows NT computers. (For more iformatio about the Olie Library, see page 5.) Caot locate etwork computer ame or resource. There could be several reasos why this error message appeared:! You might have tried to log ito a server that is t ruig the etwork software, or you specified a server i a etwork path you re ot logged ito. Make sure the server is ruig the etwork software. If you re specifyig a etwork path such as i a LNET USE commad, make sure you re logged ito the server.! More tha oe computer has the same ame. If two computers have the same ame, you ll see two idetical computer ames i Network Neighborhood, ad also i your list of available servers whe tryig to coect to drives ad priters. This could happe if oe computer is a CHAPTER 2. TROUBLESHOOTING LANTASTIC FOR WINDOWS NT

20 12 server o more tha oe etwork. For example, you could be ruig both File ad Priter Sharig for LANtastic Networks (the LANtastic server program) ad aother server program, such as File ad Priter Sharig for Microsoft Networks, o the same computer. This problem should t occur with Widows NT, because whe you istall LANtastic o a Widows NT computer, it modifies the computer ame by addig LT- before the ame. But keep i mid that if you wat to make oe computer act as a server for two or more differet etworks, the two server compoets must have differet computer ames. Widows 95/98 ad NT ca distiguish oly betwee computer ames, ot types of etworks. If you wat to maually chage computer ames, use the Chage Computer Name butto o the LANtastic Custom Cotrol Pael, Accessories page.! You re coectig to a LANtastic for NT computer from a LANtastic for OS/2 computer. If you get the message Caot locate server/etwork ame eve though you ca see that the drive is available from the LANtastic for OS/2 computer, you ll eed to edit the Protocol.ii file o the OS/2 computer. Delete the REM statemet from the NO_MULTICAST switch i the [AILANBIO_NIF] sectio, save your chages, ad try agai.! If the error message says LANtastic: Caot locate etwork computer ame or resource: NetWare or compatible etwork, ad there are o Novell NetWare servers o the etwork, click Start, Settigs, Cotrol Pael, ad double-click the Network ico. Remove the Cliet Service for NetWare ad the NWLik IPX/SPX Compatible trasport. Ukow error. If you get this message whe you discoect a drive i LANtastic for NT, you ve tried to access a drive through Widows Explorer ad discoect from it while it s beig used. LANtastic for NT wo t let you discoect a drive that s curretly beig used by a applicatio. Not eough server storage space available to process this commad. If you see this message whe you try to coect to aother computer o the etwork, you may eed to reistall Microsoft Service Pack 3. Wheever you add ew software or hardware to a NT system, you should reapply the Service Pack, eve if you ve recetly istalled it. Icorrect fuctio. If you receive this message whe you try to coect to aother drive, the etwork adapter is t workig. Click Start, Programs, Admiistrative Tools, ad select Widows NT Diagostics. Click the Resources tab, ad look for the etwork adapter card s IRQ listig. If the adapter is t listed, it is t workig. If the adapter is listed, verify its IRQ settig ad/or try a differet IRQ. LANTASTIC TROUBLESHOOTING MANUAL

21 13 Isufficiet Maagemet Security Level. Log i with a higher Maagemet Security Level. You eed to log ito the server with a accout that has Supervisor access, if you wat to add or remove shared resources, set security or maage the server i ay way. The default accout has the user ame Supervisor, ad the password Supervisor. With LANtastic 8.0, you ca ow log ito This Server automatically as Supervisor uless someoe chages the Supervisor password. See the LANtastic for Widows NT User s Maual for complete details about Maagemet Security Levels. The serial umber for your software is ot available at this time. Try agai later. If the problem persists you may eed additioal liceses. Make sure that the licese that you ve istalled has ot bee istalled o aother computer. If this is a multiple-user licese, check to see how may other computers already have this licese istalled. To do this, ope the LANtastic Custom Cotrol Pael, click the Help meu, ad select About LANtastic. The licese umber is show, alog with the umber of odes the licese allows. Other troubleshootig issues LANtastic for NT ca t route betwee two adapters. Routig for the Artisoft LANtastic NetBIOS is t eabled i LANtastic ruig o Widows NT 4.0. However, if you re ruig strictly LANtastic 8.0 uder Widows 95/98 with LANtastic for NT computers o the etwork, you ca replace the Artisoft LANtastic NetBIOS with TCP/IP-ecapsulated NetBIOS. The cotrol directory is corrupted. Follow these steps: 1. First you eed to remove Server. Click Start, Settigs, Cotrol Pael, ad double-click the Network Ico. 2. Click Services. Select LANtastic Server, click Remove, the exit the Cotrol Pael ad restart your computer. 3. Go to C:\LANtasti\WINNT\LDB_DATA ad delete these files: LDBOBJ, LDBPROP ad LDBVAL. 4. Now go to: C:\LANtasti\WINNT\INSTALL\SERVICES\CLIENT 5. Hold dow the Ctrl key ad select these files: LDBOBJ, LDBPROP ad LDBVAL. Right-click ad copy these files. 6. Paste the files you copied ito this folder: C:\LANtasti\WINNT\LDB_DATA 7. Add back the LANtastic Server (see steps 1 ad 2), ad recreate your resources. Note This will work o both FAT ad NTFS systems. CHAPTER 2. TROUBLESHOOTING LANTASTIC FOR WINDOWS NT

22 14 Check the Evet Viewer. If you have a problem you ca t solve, or you receive a message that says to check the Evet Viewer, click Start, Programs, Admiistrative Tools, ad select Evet Viewer. Whe you double-click recet evets to view details, you might gai some isight as to the cause of the problem. The Widows NT Admiistrator logo cacels the LANtastic user ame/password security logo. Follow these steps: 1. Discoect all coectios i these three places: Assig Drives, Coect to Computers, ad Preferred Servers. 2. Create a NT User Accout o the NT Server. Reboot, ad log o as user (ot admiistrator). 3. Uder LANtastic Logo Settigs, select the check box for Ask for User ame ad Password, ad clear the check box for Password Cache. 4. Create Remembered Coectios i Assig Drives. 5. Reboot, the log o as a NT user. You should ow be prompted for LANtastic User Name ad Password for each remembered coectio. LANTASTIC TROUBLESHOOTING MANUAL

23 CHAPTER 3 Chapter 3 TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98 CHAPTER CONTENTS Solvig LANtastic for Widows 95/98 problems below Addig or removig LANtastic software compoets This chapter offers solutios to problems that ca occur o Widows 95 or Widows 98 computers ruig LANtastic. Istallatio-related error messages are explaied i Chapter 5, begiig o page 43. For a complete alphabetical list of the most commoly received LANtastic for Widows 95/98 error messages, refer to the Errs_dw.pdf file i the Olie Library. (For more iformatio about the Olie Library, see page 5.) Hit Before you begi troubleshootig, it s a good idea to review Troubleshootig techiques o page 2. Solvig LANtastic for Widows 95/98 problems Commo problems have bee divided ito the followig categories. Go to the page umber for the topic that best describes the problem you re havig. Problems immediately after istallatio Computers ca t commuicate Computer wo t boot or locks up Pritig problems Error messages Problems immediately after istallatio If you have problems immediately after you istall LANtastic o a Widows 95/98 computer, make sure you ve followed all directios i the LANtastic Istallatio ad Setup Maual. The try the umbered solutios i this sectio i the order i which they appear. 15

24 16 After restartig your computer, you receive the error message: Your etwork adapter <ame> is ot workig properly. You may eed to set it up agai. You may have the wrog adapter driver istalled for your adapter, or your adapter I/O Base is differet from the adapter settigs i the Network Cotrol Pael, or it s i coflict with aother device i your computer. Check your adapter driver ame ad settigs by clickig Start, Settigs, Cotrol Pael, the double-clickig Network. Make sure the adapter driver displayed matches your adapter s maufacturer ame ad model. If the adapter ame is icorrect, follow the istructios uder Addig or removig selected etwork compoets o page 24, to remove all etwork compoets, icludig the adapter. The follow the istructios for istallig your adapter driver ad LANtastic for Widows 95/98 i the LANtastic Istallatio ad Setup Maual. If the adapter show is correct, click it ad click Properties. Click the Resources tab. Compare the settig for I/O address rage to the actual I/O Base address settig for your adapter (the two terms mea the same thig). If a asterisk appears by the umber, Widows 95/98 has detected a coflict with aother device. You ca use the selectio arrows i the I/O address rage field to make correctios to the settigs for the adapter driver. However, if you do t have a Plug ad Play adapter, you ll eed to use a adapter cofiguratio utility or move jumpers o your adapter card to chage the actual settigs of your card. If you do t kow how to determie or modify your actual settigs, see your adapter documetatio. After istallig LANtastic for Widows 95/98 ad restartig your computer, ope the LANtastic Custom Cotrol Pael, you click a butto such as Coectig to Computers ad receive the error message: This task wo t ru without the Cliet for LANtastic Networks or The etwork is ot preset or ot started. If this occurs, somethig has preveted the LANtastic cliet from loadig durig startup. For example, you may ot have istalled your adapter prior to ruig LANtastic for Widows 95/98 Setup, but selected it durig the setup process. Or a error may have occurred durig setup, or you may have clicked Cacel durig setup. If ay of these situatios is the case, try removig all etwork compoets except the adapter driver itself, the reistall LANtastic for Widows 95. Follow the istructios uder Addig or removig selected etwork compoets o page 24 to remove all compoets except the adapter driver. The follow the istructios for istallig LANtastic for Widows 95/98 i the LANtastic Istallatio ad Setup Maual. LANTASTIC TROUBLESHOOTING MANUAL

25 17 After istallig LANtastic 8.0 ad restartig your computer, you ope the LANtastic Custom Cotrol Pael, click a butto such as Cofigure Server ad receive the error message: The LANtastic Server is ot istalled. You may have cleared the Share files ad priters check box durig LANtastic Setup, so the LANtastic Server compoet was t istalled. If you wat to make this computer ito a LANtastic server, follow the istructios uder To add a compoet o page 25. After istallig LANtastic 8.0 ad restartig your computer, the other LANtastic computers o your etwork are t displayed whe you click Etire Network i the LANtastic Custom Cotrol Pael or Network Neighborhood. If your computer is set up as a LANtastic for Widows 95/98 server, you see oly your ow computer ame or This Server displayed. (If you see some computers but ot others, see item 5.) Check the etwork cablig coectios to your computer. See the file called Hardware.pdf i the Olie Library, for istructios o etwork hardware ad cablig. If your etwork hardware seems fie, refer to Checkig your IRQ ad I/O Base o page 20. After istallig LANtastic 8.0 ad restartig your computer, oly LANtastic for Widows 95/98 ad LANtastic Dedicated Server computers o your etwork are displayed whe you click Etire Network i the LANtastic Custom Cotrol Pael or Network Neighborhood. If you have other etworkig compoets besides those eeded for LANtastic for Widows 95/98 istalled o your computer, you may have exceeded the multicast address table limit of your adapter driver. You ca avoid this limitatio by turig off multicast addressig o each LANtastic computer o your etwork. For istructios, see Some etwork servers do t appear i your list of available servers or do t appear to be o the etwork o page 18. Sice istallig LANtastic 8.0, your system seems to ru more slowly. Other etwork protocols or compoets that are istalled but are t beig used ca slow dow your etwork access. Follow the istructios uder Addig or removig LANtastic software compoets o page 24. Note If you did t fid your post-istallatio problem i this sectio, also check: Computers ca t commuicate o page 18, Computer wo t boot or locks up o page 19, ad Error messages o page 21. CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98

26 18 Computers ca t commuicate You have trouble coectig to or commuicatig with other computers. You may have cablig or other hardware problems. Make sure you followed all the istallatio istructios i the LANtastic Istallatio ad Setup Maual. Also see the file called Hardware.pdf i the Olie Library for useful hardware iformatio. The LCHECK32 program provided with LANtastic 8.0 may help you locate a cablig problem. Istructios for ruig LCHECK32 appear i the Lcheck.pdf file i the Olie Library (see page 5 for Olie Library details). You ca also try these possible solutios: Check the drive coectio. From the LANtastic Custom Cotrol Pael, click the Use Network page, click Assig Drives, the click the Help butto i that widow for iformatio. You may have typed i the wrog password or misspelled your password. Try agai to log i. The server you logged ito may have Auto guest logi eabled, ad you logged i with the Guest accout rather tha your idividual accout. The Guest accout may ot have full access to the server you re tryig to coect to. To fid out what accout you re logged i with, go to the Use Network page ad click Chage Password. Scroll through the Computer drop-dow list box util you see the ame of the server you re tryig to log i to, ad click it. Notice that the Password Status box at the top of the widow cotais a For Accout listig. This shows which accout you re usig o that server. Some etwork servers do t appear i your list of available servers or do t appear to be o the etwork You might have too may etwork compoets tryig to use the adapter driver software. Try removig ay etwork compoets you do t use or eed, as described uder Addig or removig LANtastic software compoets o page 24. If you still do t see the servers, you might eed to tur off multicast addressig i the Artisoft NetBIOS ad o all other LANtastic computers o your etwork. To tur off multicast addressig, follow these steps o each LANtastic for Widows 95/98 computer o your etwork: Click Start, Settigs, Cotrol Pael, the double-click the Network ico. Click the Artisoft NetBIOS ad the click Properties. Click the Advaced tab. A scree listig properties ad values appears. Click Multicast, scroll through the list i the Value widow ad click Off. Click OK ad restart your computer. LANTASTIC TROUBLESHOOTING MANUAL

27 19 To tur off multicast addressig, follow these steps o each LANtastic 5.x or 6.x computer o your etwork: Use a text editor to ope the STARTNET.BAT file. Fid the AILANBIO commad lie ad add the /NO_MULTICAST switch to the ed of it. Save your chages ad restart your computer. The Artisoft NetBIOS is t i the Network cotrol pael compoets list o the Cofiguratio page You might have used the Have disk butto durig Setup to istall the adapter driver. With certai adapters, the Artisoft NetBIOS might ot be istalled. You ll eed to go to the Widows 95/98 Network cotrol pael ad remove all LANtastic ad Artisoft compoets except the adapter driver, ad the restart your computer. Istructios appear uder Completely removig LANtastic from a computer o page 25. Whe you reistall LANtastic for Widows 95, Setup should fid the adapter driver. If you have a NodeRuer etwork adapter, you may have to place the adapter i aother computer first to cofigure it to alterate settigs to avoid a coflict. Make sure you ve followed all the istructios i the LANtastic Istallatio ad Setup Maual, Widows 95/98 istallatio chapter. Also see the file called Hardware.pdf i the Olie Library for useful iformatio about hardware setup. Computer wo t boot or locks up Your computer wo t boot with the etwork card istalled. You may have a hardware coflict. Check your hardware cofiguratio, as described uder Checkig your IRQ ad I/O Base o page 20. Your computer locks up whe coectig to resources. Check your hardware cofiguratio, as described uder Checkig your IRQ ad I/O Base o page 20. Whe you first start up your computer, it locks up. Reboot your computer. If you see a message about restartig i Safe Mode, accept it or click Yes. If you upgraded to Widows 95/98 ad istalled LANtastic, ad Widows 95/98 ow locks up, you should first edit your computer s AUTOEXEC.BAT file ad remove the DOS SHARE.EXE commad. This is because Widows 95/98 has a built-i Share commad. The reboot i Normal Mode. It s also a good idea to check your hardware cofiguratio, as described uder Checkig your IRQ ad I/O Base o page 20. If those settigs are good, reboot i Normal Mode. CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98

28 20 Whe you re usig a applicatio, your computer locks up. Press Ctrl+Alt+Del. The Close Program widow appears, askig you which programs you d like to close. Select the oe that s ot respodig ad click Ed Task. If ecessary, repeat this process. The applicatio may ot be etwork-compatible. Checkig your IRQ ad I/O Base You may have a icorrect adapter driver IRQ settig or aother device i the computer that coflicts with the etwork adapter s settigs. Each adapter eeds to have a uique Iterrupt Request Lie (IRQ) ad/or I/O Base address. Most Artisoft adapters default to IRQ 15 ad I/O Base 300. Check your adapter driver IRQ settig by clickig Start, Settigs, Cotrol Pael, the double-clickig the System ico. Click the Device Maager tab, the click the plus sig i frot of etwork adapter. Highlight your etwork adapter, ad click the Properties butto. I the Properties widow, click the Resources tab. Compare the settigs for the IRQ ad I/O address to the actual IRQ ad I/O Base settigs for your adapter. You ca click the Chage Settig butto if you eed to chage the settigs. If you do t kow how to determie your actual settigs, see your adapter documetatio. May adapters use jumper settigs o the card to cofigure settigs. Pritig problems Because LANtastic for Widows 95/98 uses the Widows 95/98 pritig system, you ll eed to refer to the Widows 95/98 olie Help system for help with most pritig problems. But check this sectio first. You ca t prit. You may eed to set up the priter to use a geeric prit driver. First, go to the computer that has the priter attached. Ope LANtastic ad select the Use Network tab. Click Coect to Computers. If your computer appears i the Already Coected list, click it ad click Discoect. The, i the Available for Coectio list, double-click This Server. Type Supervisor i both the User Name ad Password fields, ad click OK. The close the LANtastic Coectios widow. Now you eed to create a ew prit driver for geeric text, i Widows 95. Click Start, Settigs, the Priters. Double-click the Add Priter ico. Start the wizard by clickig Next. Select Local Priter, ad click Next. Uder Maufacturers, select Geeric ad click Next. If you re prompted to Keep or Replace the existig driver, select Keep existig. Click Next. Specify the port the priter is actually attached to, ad click Next. Keep the priter ame as is, ad select No for the optio to make it the default priter. Click Next. I the ext wizard widow, click No for a test page. Click Fiish. LANTASTIC TROUBLESHOOTING MANUAL

29 21 Back i LANtastic, select the Maage Server tab ad click the Share Drives ad Priters butto. Make sure This Server is selected at top as the curret server. Click the ew geeric priter i the list, ad click Add. I the Add Resource widow that appears, give the priter ay ame that begis with symbol. Uder Share, click Priter. Uder Local priter, select Geeric Text. The click Create, ad Close. If you cotiue to have problems, cotact your priter maufacturer. You ca t view or maage prit jobs eve though your accout has the Q privilege. Two possible problems ca geerate the error message You do t have permissio to modify the settigs for this priter if you eed to chage the settigs, cotact your etwork admiistrator : You were attemptig to pause or purge a prit job from the Microsoft iterface to a priter object. Before you attempted the operatio, you clicked a colum other tha the documet ame colum (the first colum). So your operatio was see as a priter cotrol operatio, which is t supported. Whe you wat to pause or purge a prit job from the Microsoft iterface to a priter object, click the documet ame first. You ll be able to perform the operatio, because it will be see as a job cotrol operatio. You were tryig to maage a prit job o a LANtastic for Widows 95/98 server ad your accout did t have the T, Y ad Z access rights for the priter resource you were tryig to maage. Assig your accout the T, Y ad Z access rights accordig to the istructios i the olie Help (search o the topic). These rights eable you to view ad maage prit jobs submitted by other users to that priter. Computers ruig LANtastic for Widows 95/98 ca t share a Hewlett-Packard JetDirect priter. The HP JetDirect priter wo t appear as a resource o the Available Priters list i the Share Drives ad Priters widow. However, each Widows 95/98 cliet ca still use the priter by istallig HP Services i the Widows 95/98 Network Cotrol Pael. Refer to your HP documetatio for detailed istructios. Error messages If you receive a error message, cosult this sectio, this maual s idex, ad also the Errs_95.pdf file (described o page 22). CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98

30 22 Pritig out the error messages PDF file Before you get started troubleshootig LANtastic o a Widows 95/98 computer, it s a good idea to prit out the error messages file (Errs_95.pdf) that s icluded i the Olie Library (see page 5). This file lists the most commoly received LANtastic for Widows 95/98 ad Widows NT error messages i alphabetical order, with their possible causes ad solutios. Istallatio-related error messages are covered i Chapter 5, begiig o page 43. (Istallatio-related error messages are also icluded i the Errs_95.pdf file.) Caot locate etwork computer ame or resource. There are a few possible reasos this error message occurred: You might have tried to log ito a server that is t ruig the etwork software, or you specified a server i a etwork path you re ot logged ito. Make sure the server is ruig the etwork software. If you re specifyig a etwork path such as i a LNET USE commad, make sure you re logged ito the server. If you still receive this error message, you might eed to tur off multicast addressig i the Artisoft NetBIOS ad o all other LANtastic computers o your etwork. Istructios appear o page 18 uder Some etwork servers do t appear i your list of available servers or do t appear to be o the etwork. More tha oe computer has the same ame. If two computers have the same ame, you ll see two idetical computer ames i Network Neighborhood, ad also i your list of available servers whe tryig to coect to drives ad priters. This could happe if oe computer is a server o more tha oe etwork. For example, you could be ruig both File ad Priter Sharig for LANtastic Networks (the LANtastic server program) ad aother server program, such as File ad Priter Sharig for Microsoft Networks, o the same computer. If you already had Microsoft Networkig istalled, LANtastic for Widows 95/98 will adopt the same computer ame whe it s istalled. If you wat to make oe computer act as a server for two or more differet etworks, the two server compoets must have differet computer ames. Widows 95/98 ca distiguish oly betwee computer ames, ot types of etworks. You ll eed to maually chage computer ames, uless you re settig up your computer as a cliet oly or as a server for oly oe etwork. Use the Chage computer ame butto o the LANtastic Custom Cotrol Pael, Accessories page. LANTASTIC TROUBLESHOOTING MANUAL

31 23 No more coectios ca be made to this remote computer at this time because there are already as may coectios as this computer ca accept. You ll receive this message if you have the Microsoft Cliet for NetWare Networks loaded ad you use the Maage Prit Jobs optio. Istead of usig Maage Prit Jobs, follow the steps o the ext page: Double-click Network Neighborhood. Double-click the computer for which you wat to check prit jobs. Double-click the priter ico. The Prit Job Status widow appears. Or, if you prefer, create a shortcut to the priter you wat to use, by followig these steps: Double-click Network Neighborhood. Double-click the computer for which you wat to check prit jobs. Click the priter ico ad drag it to your Widows 95/98 desktop. Double-click the priter ico o your desktop to ope the Prit Job Status widow. You ca ow view ad maage prit jobs. Isufficiet Maagemet Security Level. Log i with a higher Maagemet Security Level. You eed to log ito the server with a accout that has Supervisor access, if you wat to add or remove shared resources, set security or maage the server i ay way. The default accout has the user ame Supervisor, ad the password Supervisor. With LANtastic 8.0, you ca ow log ito This Server automatically as Supervisor uless someoe chages the Supervisor password. See the LANtastic for Widows 95/98 User s Maual for complete details about Maagemet Security Levels. Icorrect REDIR versio this program requires v8.0. If you receive this message, ope the Registry Editor. Delete the Artisoft folder ad reboot. The reistall LANtastic 8.0. The serial umber for your software is ot available at this time. Try agai later. If the problem persists you may eed additioal liceses. Make sure that the licese that you ve istalled has ot bee istalled o aother computer. If this is a multiple-user licese, check to see how may other computers already have this licese istalled. To do this, ope the LANtastic Custom Cotrol Pael, click the Help meu, ad select About LANtastic. The licese umber is show, alog with the umber of odes the licese allows. CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98

32 24 Addig or removig LANtastic software compoets There may be times whe you wat to uistall LANtastic, remove some etwork compoets, or add compoets. Note The istructios i this sectio apply to Widows 95, Widows 98 ad Widows NT 4.0. Examples of reasos why you might wat to uistall LANtastic or add or remove some etwork compoets: If your computer was istalled as a cliet but ow you wat it to be a server, you ll eed to add the server program. If your computer was istalled as a server but ow you wat it to be a cliet, you ll eed to remove the server program. If your etwork rus more slowly sice istallig LANtastic 8.0, you should check to see if you have extra, ueeded etwork protocols or compoets istalled. Other etwork protocols that are t beig used ca slow dow your etwork access. If you re troubleshootig the source of a problem, you might wat to remove compoets to help reduce the possible sources. The you may wat to add them back whe you re fiished diagosig a problem. Which of the two methods listed below you should use depeds o your situatio. There are two ways to uistall or add/remove compoets: Addig or removig selected LANtastic compoets see below. Completely removig LANtastic (uistallig) see page 25. Addig or removig selected etwork compoets To add or remove selected compoets, you must use the Widows Cotrol Pael, as described i this sectio. Importat To remove a compoet Always remove compoets from the Network cotrol pael i the followig order: Services (such as file sharig), cliets (such as the Microsoft Cliet for NetWare Networks), protocols (such as NetBIOS or NetBEUI), ad adapters (such as NE2000). 1. Click Start, Settigs, Cotrol Pael, the double-click the Network ico. 2. Uder Widows 95/98, click a compoet ad click Remove. Uder Widows NT, click the Services tab/protocols tab/adapters tab, clickig Remove for each oe. LANTASTIC TROUBLESHOOTING MANUAL

33 25 Hit 3. Repeat this for every compoet you wat to remove. Uder Widows 95/98, the server program is called File ad priter sharig for LANtastic etworks. Uder Widows NT 4.0, it s called LANtastic Server. 4. Click OK, the click Yes to restart your computer. Importat To add a compoet Whe addig compoets, reverse the order show above: Add adapters ad adapter drivers first, protocols ext, the cliets, ad fially services. 1. Click Start, Settigs, Cotrol Pael, the double-click Network. 2. Uder Widows 95/98, click Add. The Select Network Compoet Type dialog box appears. Uder Widows NT, click the Services tab/protocols tab/adapters tab, clickig Add for each oe 3. Click the type of compoet you wat to add. For example, to add the server software, click Service. 4. Click Add agai. 5. Click the Have disk butto. The Istall from Disk dialog box appears. 6. Eter the path to C:\LANTASTI\WIN95\INSTALL ad click OK. A ew dialog box appears displayig the Artisoft compoet. Click OK, the reboot your computer. 7. Repeat these steps for each compoet you wat to add. 8. Click OK to exit the Network widow. Files will be copied to add the compoet. You may be asked to isert the Widows 95/98 CD-ROM or diskettes to obtai files for some compoets. 9. Whe you re prompted, click Yes to restart your computer. Hit It s a good idea to remove all etworkig compoets you do t eed. For istace, if you have the Microsoft Cliet for NetWare Networks istalled but ever use it, cosider removig it. Completely removig LANtastic from a computer Follow these steps if you wat to uistall all of the LANtastic for Widows 95/98 or NT software from a computer. This process deletes the Istall folder, which is used for addig compoets, ad the LANtastic Database (LDB), which stores server settigs as well as accout ad resource iformatio. CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98

34 26 Importat Followig these steps completely deletes everythig you ve cofigured i LANtastic, icludig accouts, resources ad remembered coectios. Whe you re fiished, the LANtastic software will be goe from your hard drive, but the LANTASTI folder will remai. Importat 1. Click Start, Programs, LANtastic, Uistall LANtastic. 2. Click OK to begi removig LANtastic, the click Yes to cofirm. 3. Click OK to fiish the uistall process. You ca igore ay messages regardig the maual removal of specific files. Uistall ca t remove all the files util you restart the computer. DO NOT reistall LANtastic o this computer util after you ve restarted it. LANTASTIC TROUBLESHOOTING MANUAL

35 CHAPTER 4 Chapter 4 TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS CHAPTER CONTENTS Symptoms of commo LANtastic problems below DOS troubleshootig commads Symptoms of commo LANtastic problems Commo problems are divided ito the followig categories. Descriptios of symptoms i each sectio direct you to solutios i Appedix A. Go to the page umber for the topic that best describes the type of problem you re havig: Istallatio difficulties Computer lockups Computers ca t commuicate, or they discoect itermittetly Problems ruig applicatios over the etwork Pritig problems CD-ROM drive problems If the problem persists, try the alterate sources of troubleshootig iformatio listed uder If you do t fid a solutio o page 4. Istallatio difficulties Pre-istallatio checks May istallatio error messages are caused by the same problems. To avoid these errors, complete the followig checks before you istall LANtastic:! Make sure you are t ruig ay other applicatios, icludig ay TSR (termiate-ad-stay-residet) programs, virus-checkig software or scree savers. (See Avoidig problems caused by TSRs ad devices o page 28 ). 27

36 28! Make sure you ve met all the system requiremets outlied i the Preistallatio checklist (Plaig chapter) i your LANtastic Istallatio ad Setup Maual.! If you re istallig across the etwork, make sure you have sufficiet access to ay etwork drives, directories ad files you pla to use.! Make sure that oe of your computer s cofiguratio files (CONFIG.SYS, AUTOEXEC.BAT, PROTOCOL.INI, WIN.INI, SYSTEM.INI, WINFILE.INI, STARTNET.BAT, CONNECT.BAT ad NET.CFG) have file attributes set to read-oly. Avoidig problems caused by TSRs ad devices Most problems that occur durig LANtastic istallatio are caused by other TSRs (termiate-ad-stay-residet programs) or devices loaded ito memory. It s best to start off with a clea cofiguratio before istallig LANtastic. To do this, you ca temporarily disable devices ad TSRs that are ot required to boot or ru Widows by editig your CONFIG.SYS ad AUTOEXEC.BAT files. All you eed to do is remark out the pertiet commad lies i these files by typig REM ad a space at the begiig of each lie that loads such thigs as:! CD-ROM drivers (oly if you are t usig the LANtastic CD-ROM for istallatio)! Soud card drivers! ANSI.SYS, DOSKEY, COUNTRY, SETVER! Mouse drivers (Widows has its ow mouse driver) Also, if you load SMARTDRV, make sure it has WRITE BEHIND CACHING disabled. To fid out how to do this with your versio of DOS, type HELP SMARTDRV <Eter> at the DOS prompt. Error messages durig istallatio If you receive error messages whe you re istallig LANtastic, write them dow the look them up i the idex of this maual or i Chapter 5 (begiig o page 43). Chapter 5 cotais a table listig istallatio-related error messages i alphabetical order, with their causes ad possible solutios. Other istallatio problems If you have other problems istallig LANtastic ad you wat to reistall, all you geerally eed to do is choose the Replace optio (to replace existig LANtastic settigs) whe you ru the istallatio program agai. Note If you re usig the DOS-based Setup program ad the computer locks up whe you re specifyig optios o the Istall screes, reboot ad make sure the lie DEVICE=EMM386.EXE appears i the CONFIG.SYS file after the lie DEVICE=HIMEM.SYS. LANTASTIC TROUBLESHOOTING MANUAL

37 29 Computer lockups Go to the page umber for the topic that best describes the problem. Computer wo t boot at all with the etwork card istalled Computer locks up loadig the etwork software Computer locks up or bleeps whe loggig i to or coectig to resources Computer locks up whe copyig data betwee machies Computer locks up oly whe ruig a certai program Computer locks up oly whe ruig Widows Computer locks up oly whe pritig Everythig works fie except the server s keyboard does t respod Computer wo t boot at all with the etwork card istalled The solutio you try depeds o the type of etwork you have: Artisoft AE or NodeRuer series 16-bit adapters try these solutios: IRQ ad I/O Base o page 58 Swap cards o page 65 PCI adapter try these solutios: Swap cards o page 65 Istall the adapter i a differet PCI slot. Other adapter try these solutios IRQ ad I/O Base o page 58 Swap cards o page 65 Computer locks up loadig the etwork software You ll eed to had-load the etwork drivers oe at a time to fid out which oe causes the problem. Istructios o loadig the drivers oe at a time appear uder Basic cofiguratio o page 67. Oce you kow which of the followig drivers causes the lock-up, try the possible solutios listed i the secod colum. Driver with problem Card driver, such as NODERUN, NRPRO, AINDIS Possible solutios Try these solutios i this order: Bus timig o page 53 IRQ ad I/O Base o page 58 RAMBASE o page 62. Basic cofiguratio o page 67 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

38 30 REDIR (Cotiued) Try these solutios i this order: Bus timig o page 53 Basic cofiguratio o page 67 LANCHECK o page 59 MSCDEX Try the solutio r /S switch o page 75 SERVER Try these solutios i this order: Cotrol directory o page 54 Basic cofiguratio o page 67 Swap cards o page 65 Computer locks up or bleeps whe loggig i to or coectig to resources Try these solutios i this order: Basic cofiguratio o page 67 Swap cards o page 65 Bus timig o page 53 Cable o page 53 Cotrol directory o page 54 Computer locks up whe copyig data betwee machies Try these solutios i this order: Bus timig o page 53 Basic cofiguratio o page 67 FORCE_ACK_MODE switch o page 57 Move the adapter to a differet slot. Ru the adapter s diagostic program (if it has oe). Swap cards o page 65 Cable o page 53 Computer locks up oly whe ruig a certai program Try these solutios i this order: Icrease DOS resources o page 58 IRQ ad I/O Base o page 58 Bus timig o page 53 Move the adapter to a differet slot. Ru the adapter s diagostic program (if it has oe). Swap cards o page 65 LANTASTIC TROUBLESHOOTING MANUAL

39 31 Computer locks up oly whe ruig Widows Try these solutios i this order: Widows 3.x o page 68 No loopback redirectios o page 61 Bus timig o page 53 IRQ ad I/O Base o page 58 Computer locks up oly whe pritig Which machie locks up? Cliet/workstatio Try these solutios i this order: Icrease DOS resources o page 58 Basic cofiguratio o page 67 Server Try these solutios i this order: Cotrol directory o page 54 IRQ ad I/O Base o page 58 Everythig works fie except the server s keyboard does t respod Try these solutios i this order: Basic cofiguratio o page 67 Keyboard problems o page 58 Computers ca t commuicate, or they discoect itermittetly A example of a itermittet computer commuicatio problem would be whe your computer sometimes ca t coect to a server. Itermittet discoects are whe you upredictably lose your coectio to a server. This sectio is divided ito the three major categories show o page 31. Commuicatio problems occur oly i Widows Try the solutio: Widows 3.x o page 68. No commuicatio ad o error messages Try the solutio: NET SHOW o page 60. Error message received A brief list of commuicatio- ad discoect-related error messages follows (see also Error message lists o page 5). CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

40 32 Caot Locate Network Name Try these solutios i this order: LANCHECK o page 59 IRQ ad I/O Base o page 58 RAMBASE o page 62 Basic cofiguratio o page 67 Cable o page 53 Bus timig o page 53 Move the adapter to a differet slot. Ru the adapter s diagostic program (if it has oe). Swap cards o page 65 Duplicate redirectio or logi to etwork ode Try these solutios i this order: Duplicate redirectio o page 56 Cable o page 53 Cotrol directory o page 54 Ivalid drive specificatio Try the solutio: LASTDRIVE commad o page 60. Ivalid userame or password Try these solutios i this order: Ivalid userame o page 58 Accout o page 52 Compressio utilities o page 65 Cotrol directory o page 54 TIP See the Readme file for updated iformatio o troubleshootig specific problems. Refer to LANtastic Readme file o page 5. LPICALLW.DLL... or Ivalid switch I your AUTOEXEC.BAT file, make sure the CALL C:\LANTASTI\STARTNET.BAT lie appears:! after ay PATH statemet! after ay loadig of SHARE.EXE! before ay loadig of MSCDEX! before the WINDOWS (WIN.COM) lie Also, if the LOADHIGH commad appears i the CALL C:\LANTASTI\STARTNET.BAT lie, delete LOADHIGH ad all associated MEMMAKER commads. LANtastic will ot load high this way. LANTASTIC TROUBLESHOOTING MANUAL

41 33 Network ode ot listeig Try these solutios i this order: NET SHOW o page 60 LANCHECK o page 59 IRQ ad I/O Base o page 58 RAMBASE o page 62 Cable o page 53 Bus timig o page 53 Server coectio to etwork ode broke Try these solutios i this order: Abort, Retry or Fail o page 52 NET SHOW o page 60 Cable o page 53 Bus timig o page 53 Move the adapter to a differet slot. Ru the adapter s diagostic program (if it has oe). Swap cards o page 65 Too may redirectios or logis Try these solutios i this order: Too may redirectios or logis o page 66 Accout o page 52 Resource o page 63 Cable o page 53 Cotrol directory o page 54 You have bee deied access o etwork ode [...] Try these solutios i this order: Access deied o page 55 Accout o page 52 Compressio utilities o page 65 Cotrol directory o page 54 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

42 34 Problems ruig applicatios over the etwork If trouble occurs whe you use applicatios that are available to multiple users over the etwork, fid the descriptio of your symptom here ad try the solutios offered. The applicatio seems icompatible with LANtastic Try the solutio: Compatibility with LANtastic o page 70. The applicatio locks up whe multiple users ru the applicatio Try these solutios i this order: Icrease SHARE parameters o page 72 Icrease file hadles o page 72 Sharig violatios occur whe ruig a applicatio over the etwork Try these solutios i this order: DOS SHARE-compatible o page 71 Sharig violatios ad exclusive access o page 71 Icrease SHARE parameters o page 72 If sharig violatios occur immediately whe a secod user rus a shared applicatio, try these solutios i this order: DOS SHARE-compatible o page 71 Sharig violatios ad exclusive access o page 71 Sharig violatios occur after multiple additioal users ru a shared applicatio Try the solutio: Icrease SHARE parameters o page 72. No more file hadles message appears Try the solutio: Icrease file hadles o page 72. Server reboots whe multiple users ru the applicatio Try these solutios i this order: Icrease SHARE parameters o page 72 Icrease file hadles o page 72 LANTASTIC TROUBLESHOOTING MANUAL

43 35 Pritig problems Fid the category your symptom falls ito i this list, go to the required page, ad review the descriptios withi it to fid your symptom ad possible solutios. Network pritig problems uder Widows...below Other pritig errors i Widows Network pritig problems uder DOS Other pritig errors i DOS Problems whe usig serial priters or plotters Geeral etwork pritig problems Network pritig problems uder Widows Verify the Widows cofiguratio Try these solutios i this order: Widows 3.x o page 68 Prit maager o page 62 Verify the prit server cofiguratio Try these solutios i this order: Characters per secod (CPS) o page 55 Priter tasks o page 62 If problems cotiue after the cofiguratio has bee verified Follow istructios i the sectio that best describes your situatio: Caot prit Try these solutios i this order: NET USE o page 61 Without Widows 3.x o page 70 Without etwork o page 69 Check applicatio o page 54 Check resource o page 54 Ruig MSD o page 61 Priter tasks o page 62 Clear queue o page 54 Basic cofiguratio o page 67 Priter coectio o page 64 Recreate resource o page 63 Serial Widows 3.x o page 64 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

44 36 Slow pritig Try these solutios i this order: Priter tasks o page 62 Characters per secod (CPS) o page 55 Priter buffer o page 65 Basic cofiguratio o page 67 Compressio utilities o page 65 Clear queue o page 54 Recreate resource o page 63 Mixed prit jobs Try these solutios i this order: LPT timeout o page 60 Priter tasks o page 62 Basic cofiguratio o page 67 Timeout o page 66 Clear queue o page 54 Priter error Try these solutios i this order: LPT timeout o page 60 Without Widows 3.x o page 70 Without etwork o page 69 Clear queue o page 54 Basic cofiguratio o page 67 TIMEOUT or ERROR appearig o pritout Try these solutios i this order: Timeout o page 66 Without Widows 3.x o page 70 Without etwork o page 69 Clear queue o page 54 Basic cofiguratio o page 67 LANTASTIC TROUBLESHOOTING MANUAL

45 37 Ureadable prit jobs Try these solutios i this order: LPT timeout o page 60 Priter tasks o page 62 Clear queue o page 54 Basic cofiguratio o page 67 Without etwork o page 69 Recreate resource o page 63 Other pritig errors i Widows Network error Try these solutios i this order: NET USE o page 61 Without Widows 3.x o page 70 Disk space o page 55 Basic cofiguratio o page 67 Stress test o page 65 Check applicatio o page 54 Device ot ready Try these solutios i this order: NET USE o page 61 Check applicatio o page 54 Without Widows 3.x o page 70 Without etwork o page 69 Basic cofiguratio o page 67 Sharig violatios Try these solutios i this order: Check applicatio o page 54 Share o page 64 Applicatio error Try these solutios i this order: Check applicatio o page 54 NET USE o page 61 Basic cofiguratio o page 67 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

46 38 Network pritig problems uder DOS Caot prit Make sure the priter is tured o ad the priter cable is firmly plugged ito the port specified for pritig. The try these solutios i this order: NET USE o page 61 Check resource o page 54 Without etwork o page 69 Check applicatio o page 54 Clear queue o page 54 Must exit applicatio before job will prit Try the solutio LPT timeout o page 56 Slow pritig Try these solutios i this order: Priter tasks o page 62 Characters per secod (CPS) o page 55 Priter buffer o page 65 Basic cofiguratio o page 67 Compressio utilities o page 65 Clear queue o page 54 Recreate resource o page 63 Prit jobs are mixed o the priter Try these solutios i this order: LPT timeout o page 60 Priter tasks o page 62 Basic cofiguratio o page 67 Clear queue o page 54 Illegible pritout Try these solutios i this order: LPT timeout o page 60 Priter tasks o page 62 Clear queue o page 54 Basic cofiguratio o page 67 Recreate resource o page 63 LANTASTIC TROUBLESHOOTING MANUAL

47 39 Priter error Try these solutios i this order: LPT timeout o page 60 Without etwork o page 69 Clear queue o page 54 Basic cofiguratio o page 67 TIMEOUT or ERROR appears o pritout Try these solutios i this order: Timeout o page 66 Disk corruptio o page 56 Other pritig errors i DOS Network error Try these solutios i this order: NET USE o page 61 Basic cofiguratio o page 67 Disk space o page 55 Stress test o page 65 Check applicatio o page 54 Device ot ready Try these solutios i this order: NET USE o page 61 Check applicatio o page 54 Without etwork o page 69 Basic cofiguratio o page 67 Sharig violatios Try these solutios i this order: NET USE o page 61 Check applicatio o page 54 Share o page 64 Applicatio error Try these solutios i this order: Check applicatio o page 54 NET USE o page 61 Basic cofiguratio o page 67 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

48 40 Problems whe usig serial priters or plotters Try these solutios i this order: Serial o page 64 Plottig programs o page 61 Geeral etwork pritig problems Try these solutios i this order: NET USE o page 61 LPT timeout o page 60 Without etwork o page 69 Basic cofiguratio o page 67 CD-ROM drive problems If you ca t see the CD-ROM drive over the etwork, make sure the CD-ROM drive is powered o ad has a CD i it. Follow istructios i the sectio that best describes your situatio, or cosult your CD-ROM drive documetatio for further assistace. Ca access the drive across the etwork but there are o files listed Try the solutio: Disk drive type o page 75. Ca t see CD-ROM drive o local machie with etwork adapter istalled Try the solutio: IRQ ad I/O Base o page 58. Ivalid drive specificatio Try these solutios i this order: MSCDEX ot loadig o page 75 /L switch o page 75 IRQ ad I/O Base o page 58 The CD-ROM drive lists oly a few files before lockig Try these solutios: Icreasig buffers o page 75 No-DOS disk support o page 75 LANTASTIC TROUBLESHOOTING MANUAL

49 41 LANtastic REDIRector must be started first. CD-ROM or other etwork redirector preset Try the solutio: MSCDEX lie o page 75 Machie locks up with CD-ROM drivers istalled Try the solutio: /S switch o page 75 REDIR must be ru before SERVER Try these solutios i this order: MSCDEX lie o page 75 Redirector loadig o page 75 DOS troubleshootig commads The tools i the table o the ext page are commo to almost all DOS computers that have LANtastic istalled. It ca be beeficial to use them from time to time eve if you re ot havig problems. ALONE Commad CHKDSK or SCANDISK LANCHECK MEM/C MORE MSD NET SHOW Purpose O a LANtastic server, displays iformatio about who is coected from where, ad what files they re accessig. Tests the itegrity of the file structure of a disk. It ca also correct problems (see your DOS maual or olie Help). Very helpful if you re gettig disk errors or program lock-ups. Before you ru it, make sure the Server program is uloaded by typig SERVER/REM <Eter> at the DOS prompt. Tests etwork commuicatio ad reports errors ad etwork traffic statistics (see LANCHECK o page 59). Verifies what programs are ruig i memory, their size, ad how much memory is free. Typig MORE allows you to slow the display to scree-by-scree. (O may keyboards the (pipe) symbol appears over the backslash symbol.) Rus Microsoft Diagostics, a diagostic ad reportig tool that reveals a lot of helpful iformatio about the system. Typig NET SHOW <Eter> at the DOS prompt brigs up a list of etwork coectio iformatio as see by your computer. It also cofirms whether file ad record lockig is eabled, which is valuable i testig multi-user applicatios. Before you type NET SHOW, make sure LANtastic is ruig. CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS

50

51 CHAPTER 5 Chapter 5 INSTALLATION-RELATED ERROR MESSAGES CHAPTER CONTENTS What to do if you get a error message Commo istallatio problems LANtastic istallatio-related error messages This chapter lists the most commo error messages that ca occur whe you re istallig LANtastic 8.0. The messages appear i alphabetical order i the left colum with a explaatio i the middle colum ad a suggested solutio o the right. For error messages that are t istallatio-related If the error message you received did t occur durig istallatio:! See the error messages ad solutios topics i the olie Help.! Refer to the Errs_dw.pdf (commo error messages for LANtastic uder DOS or Widows 3.x) ad Errs_95.pdf (commo LANtastic for Widows 95/98 ad NT error messages) PDF files i the Olie Library that s icluded o the LANtastic 8.0 CD-ROM. For more about the Olie Library ad istructios for usig the PDF files, see the LANtastic Istallatio ad Setup Maual.! If you caot resolve the problem, see Troubleshootig techiques o page 2 ad If you do t fid a solutio o page 4. What to do if you get a error message Always ote error messages exactly. Cocetrate o the first message ad troubleshoot it before you deal with ay others. If you eed to cotact Artisoft Techical Support, first try to reproduce the error ad ote exactly whe it occurs. You should also make a list of each error message you received ad be ready to provide a brief descriptio of what you were doig before it appeared. 43

52 44 Commo istallatio problems May istallatio error messages are caused by the same problems. To avoid these error messages, complete all these checks before reistallig:! Make sure you ve met all the system requiremets outlied i the Preistallatio checklist (Plaig chapter) i your LANtastic Istallatio ad Setup Maual.! Make sure you are t ruig ay other applicatios, icludig virus-checkig software, scree savers, or ay TSR (termiate-ad-stay-residet) programs. For DOS ad Widows 3.x, see Avoidig problems caused by TSRs ad devices o page 28.! If you re istallig across the etwork, make sure you have sufficiet access to ay etwork drives, directories ad files you pla to use.! Make sure that oe of your computer s cofiguratio files (CONFIG.SYS, AUTOEXEC.BAT, PROTOCOL.INI, WIN.INI, SYSTEM.INI, WINFILE.INI, STARTNET.BAT, CONNECT.BAT ad NET.CFG) have file attributes set to read-oly. Importat For Widows 3.x ad DOS, see also the sectio Istallatio difficulties o page 27. LANtastic istallatio-related error messages This sectio cotais a alphabetical list of the error messages most commoly received whe istallig LANtastic, alog with their possible causes ad solutios. Error Message Possible Cause(s) Recommeded Solutio(s) A error has occurred while copyig the file [fileame]. The file was ot copied. A error occurred while copyig ad decompressig files. A iteral read error has occurred o XXXX.INS. Uable to load istallatio istructios. There was a error copyig the file to its destiatio. There was a error copyig a file to its destiatio. You may have a damaged floppy diskette or a file missig from the diskette or the Istall Services directory. Idicates a file-read error o the file that cotais the istallatio script. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. If you made istallatio diskettes, try creatig aother set usig ew diskettes. If you re usig the CD-ROM, cotact Artisoft Techical Support. See Commo istallatio problems o page 44. Also, there may be a problem with the hard drive. Check the hard drive with a disk utility program ad repeat the operatio. LANTASTIC TROUBLESHOOTING MANUAL

53 45 (Cotiued) Error Message Possible Cause(s) Recommeded Solutio(s) Ca t copy adapter file (fileame) to (path). Ca t copy driver file to (path). Ca t copy files due to a iteral error. Ca t copy NDIS file (fileame) to (path). Ca t fid the file (fileame) i the distributio library. Ca t load Istall Services. Proceedig with ormal istall. Ca t put driver i CONFIG.SYS. Ca t set registratio value. Ca t set SHELL to (settig) i CONFIG.SYS. Ca t write the file to the directory. The computer ame may ot be more tha 15 characters. The computer ame may ot cotai spaces. The computer ame may ot cotai the character XXX. Copy Error. Could ot ope UNINST.INI. Ca t delete LANtastic files. There was a error copyig the file to its destiatio durig istallatio. There was a error copyig the file to its destiatio durig istallatio. There was t eough memory to cotiue the istallatio. There was a error copyig the file to its destiatio durig istallatio. There was a error copyig the file to its destiatio durig istallatio. The istallatio program may have ru out of memory. Also, be sure that the diskette has ot become damaged or corrupted. There was a error copyig the file to its destiatio durig istallatio. There was a error copyig the file to its destiatio durig istallatio. There was a error copyig the file to its destiatio durig istallatio. There was a error copyig the file to its destiatio durig istallatio. The computer ame etered is too log. The computer ame etered has oe or more spaces i it. The computer ame etered cotais oe or more of the followig ivalid characters: *? / % ; #: + =., [ ] < > \ The file UNINST.INI is t i the program folder. It cotais a list of commo files that eed to be deleted whe all LANtastic compoets have bee removed. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. Make sure you are t ruig ay other programs, ad uload ay TSRs that may be ruig. Close other programs ad ru Setup agai. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. Chage the extract parameters you chose, or cotact Artisoft Techical Support. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. Type i aother ame usig 15 characters or less. Type i aother ame without usig spaces. Type i aother ame without usig ivalid characters. Use property sheets to delete files maually. You may eed to reistall LANtastic for Widows 95/98 (so UNINST.INI is i the program folder) ad the remove LANtastic for Widows 95. CHAPTER 5. INSTALLATION-RELATED ERROR MESSAGES

54 46 (Cotiued) Error Message Possible Cause(s) Recommeded Solutio(s) Copyig Error. Could t update file. See Commo istallatio problems o page 44. Could ot determie the curret directory. Could ot fid the Widows directory. Could ot fid the Widows system directory. Could t copy files from XXX to XXX. The dyamic lik library was t loaded. Geeral file trasfer error. Please check your target locatio ad try agai. Icorrect disk. Licese file ot foud. Please isert Disk 1 ito the floppy drive. Isufficiet available memory. Isufficiet memory Isufficiet memory available to ru Setup. Isufficiet memory, caot cotiue. The Microsoft Widows 95/98 istallatio might be icorrect. The Microsoft Widows 95/98 istallatio might be icorrect. The Microsoft Widows 95/98 istallatio might be icorrect. There was a error copyig the file to its destiatio. There was a error copyig the file to its destiatio. Either the ecessary file is ot o the specified disk or the disk is bad. The disk may have bee ejected before Setup was complete, or the disk is bad. The wrog disk was iserted ito the drive. Setup ca t fid a hard disk locatio to store temporary files. There s ot eough memory to perform the task you re attemptig. There may ot be eough memory available. Setup has ru out of available free memory. You may eed to reistall Widows 95/98. You may eed to reistall Widows 95/98. You may eed to reistall Widows 95/98. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. Ru the istallatio agai. Isert the disk agai ad restart Setup, or get a good copy of the disk. Isert Disk 1, which is the Licese diskette. Make at least a additioal 1MB of free disk space available ad the try the istallatio agai. Make sure you have a TEMP= variable i your cofiguratio files, ad that it poits to a valid path o a drive with at least 1MB free. Make sure o other programs are ruig, uload ay TSR programs, add memory, use a memory maager to make use of upper memory blocks, or reduce requiremets, such as buffer size or priter resources. Make sure there is sufficiet memory, i accordace with the system requiremets explaied i the Istallatio ad Setup Maual. See Commo istallatio problems o page 44. LANTASTIC TROUBLESHOOTING MANUAL

55 47 (Cotiued) Error Message Possible Cause(s) Recommeded Solutio(s) Ivalid computer ame. The LANtastic cotrol directory was ot successfully iitialized. LANtastic Setup executio error. Returig to begiig of Setup. The computer ame etered is too log or cotais ivalid characters. There was a error copyig the file to its destiatio. Either the ecessary file is ot o the specified disk or the disk is bad. Iteral error. Try these possible solutios: 1.Typig i aother ame usig 15 characters or less; 2.Typig i aother ame without usig spaces; 3. Typig i aother ame without usig ay of these ivalid characters: *? / % ; #: + =., [ ] < > \. See Commo istallatio problems o page 44. Ru the istallatio agai. Isert the correct disk or path, or get a good copy of the disk or file. Ru the istallatio agai. If the problem cotiues, cotact Artisoft Techical Support. The path does ot exist. You etered a ivalid path. Type i the correct path. Setup ca t add the lie: xxxxx to the AUTOEXEC.BAT file. Setup ca t build the LANtastic startup batch file. Setup ca t build the LANtastic startup cofiguratio file. Setup ca t build the set coectios batch file. Setup could t create CONNECT.BAT. Setup is uable to copy the istallatio support file [fileame] to a temporary locatio. Setup is uable to expad the istallatio support file INS0763.LIB. There was a error writig to the file. There was a error copyig the file to its destiatio. There was a error copyig the file to its destiatio. There was a error copyig the file to its destiatio. There was a error copyig the file to its destiatio. There was a error copyig the file to its destiatio. INSTALL could t expad its library file o the hard disk. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. See Commo istallatio problems o page 44. Reistall LANtastic. See Commo istallatio problems o page 44. The attempt to reistall LANtastic. See Commo istallatio problems o page 44. Make sure that there is sufficiet free space o the drive specified i that statemet for the DOSSETUP.EXE, DOSSETUP.INS ad INS0763.LIB files to be copied (plus a few hudred KB extra for miscellaeous temporary files). CHAPTER 5. INSTALLATION-RELATED ERROR MESSAGES

56 48 (Cotiued) Error Message Possible Cause(s) Recommeded Solutio(s) Setup is uable to iitialize the istallatio program (SETUP.EXE/INSTALL.EXE). Setup is uable to iitialize the istallatio program (SETUP.EXE). Setup is uable to iitialize the istallatio program. The script file may be bad. There was t eough memory or free disk space to iitialize the DOS-based INSTALL or Widows-based SETUP program. There may also have bee a error readig the file from the diskette. There was t eough memory or free disk space to iitialize the Widows-based Setup program. There may also have bee a error readig the file from the diskette. A istall script file read error occurred. This ca be caused by a hard-disk read error or a corrupt file o the istallatio media. Make sure there is sufficiet memory, i accordace with the system requiremets explaied i the Istallatio ad Setup Maual. Widows 95/98 ad NT 4.0: Click Start, Settigs, Cotrol Pael, the click the Help meu at the top of the Cotrol Pael widow. Select About Widows 95/98/NT. At the bottom of the About widow that appears, you ll see the amout of memory available. DOS ad Widows 3.x: Make sure there is free space o the drive specified i that statemet for the DOSSETUP.EXE, DOSSETUP.INS ad INS0763.LIB files to be copied (plus a few hudred KB extra for miscellaeous temporary files). You ca check the amout of free memory from the Program Maager widow. Click the Help meu at the top of the widow ad select About Program Maager. Make sure the Memory field shows there is at least 4000KB free. To icrease the amout of memory available, ope Cotrol Pael ad double-click 386 Ehaced. The select the Virtual Memory butto. If the size field does t show 2000KB or more, select the Chage butto ad icrease the New Size amout to at least 2000KB. See the solutio for the error message above ( Setup is uable to iitialize the istallatio program (SETUP.EXE/INSTALL.EXE) ). There may be a problem with the hard drive. Check the drive with a disk utility program ad repeat the operatio. If the problem cotiues, cotact Artisoft Techical Support. LANTASTIC TROUBLESHOOTING MANUAL

57 49 (Cotiued) Error Message Possible Cause(s) Recommeded Solutio(s) Setup is uable to locate the script file which is eeded to complete the istallatio. Setup is uable to ru a itermediate file eeded to proceed with the istallatio. Setup was started with a commad lie argumet that cotaied a icomplete parameter quote. There is ot eough space available o the disk C:\LANTASTI\WIN95. If you are reistallig, there may be eough room as the existig files will be overwritte. This program requires VGA or better resolutio. Uable to create a directory uder C:\LANTASTI\WIN95. Please check write access to this directory. You must eter a computer ame. Either the ecessary file is ot o the specified disk or the disk is bad or corrupted. Either the ecessary file is ot o the specified disk or the disk is bad. A ivalid commad lie argumet to INSTALL.EXE was etered. There is t eough free space o the target disk. Your moitor s video mode does t have a high eough resolutio. The folder might be write-protected or the file system might be corrupted. The Computer Name field i the LANtastic Optios dialog box is empty. Isert the correct disk or path, or get a good copy of the disk or file. Isert the correct disk or path, or get a good copy of the disk or file. Be sure to follow the istructios i the LANtastic Istallatio ad Setup Maual. Make sure there s at least 6MB free space o the target disk. Get a VGA moitor ad video card. Maually delete the \WIN95 directory uder C:\LANTASTI. Refer to the Widows 95/98 troubleshootig Help. Type i a computer ame or quit the istallatio by clickig Cacel to exit Setup. CHAPTER 5. INSTALLATION-RELATED ERROR MESSAGES

58

59 APPENDIX A Appedix A LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS This appedix cotais the detailed solutios you were referred to from Chapter 4. The solutios i this appedix apply oly to computers ruig LANtastic o Widows 3.x or DOS. Importat It s best to try the solutios i the order i which they re listed i Chapter 4. If you still have a problem after tryig all of them, see If you do t fid a solutio o page 4. It s also a good idea to review Troubleshootig techiques o page 2. NDIS disk error Make sure the disk you place i the drive is the correct NDIS driver disk from the etwork adapter card maufacturer. If the correct driver disk is t available, you ca choose the NodeRuer NDIS optio ad the dowload the file NDIS.EXE from the Artisoft s web site at Note that you ll still eed to have the NDIS driver from the maufacturer ad a sample PROTOCOL.INI file for your etwork adapter card. (AINDIS.EXE, for software ad hardware drivers, is also available o Artisoft s olie sites.) Iformatio about the Arti-Facts BBS, the Web ad FaxRetur appears i the Directory of Support Services that came i your product package. For more iformatio about usig NDIS drivers with LANtastic, see the file Ndis_dw.pdf i the LANtastic Olie Library. Istructios for usig the PDF files i the Olie Library appear i the LANtastic Istallatio ad Setup Maual. TIP For LANtastic for Widows 95 troubleshootig iformatio, see Chapter 2. NDIS driver does t load The most likely cause for the NDIS driver ot loadig i CONFIG.SYS is a device coflict; aother device i your computer is usig the same settig for its I/O Base, IRQ, RAMBASE or timig. Try to resolve the coflict by chagig a settig, ad make sure you re usig the most curret driver for your etwork adapter card. Check your PROTOCOL.INI file to esure that the settigs specified for your driver match the settigs o the card itself. For more iformatio about usig NDIS drivers with LANtastic, see the file Ndis_dw.pdf i the Olie Library. 51

60 52 Istallatio lockup Other software i your system may be prevetig the istallatio from completig properly. I the AUTOEXEC.BAT file, type REM <space> i frot of every lie except for the PATH ad aythig that s ecessary for the hard drive itself. This remarks out the lie ad makes it iactive. The edit your CONFIG.SYS file. Type REM <space> i frot of all lies except HIMEM, FILES ad BUFFERS. At this time, you should also make sure FILES is equal to at least 60 ad BUFFERS is at least 32. If you eed to iclude device drivers to access your hard drive, iclude these as well. After istallatio is complete, delete all the REM statemets you iserted i the CONFIG.SYS file. Accout You may eed to delete ad recreate the accout you re attemptig to log i to. At the server s DOS prompt, type NET_MGR <Eter>. Select Idividual Accout, Wildcard Accout, or ACL Group Maagemet. Highlight the accout you re tryig to use ad otice the ame. Press Eter ad write dow all the pertiet iformatio regardig the accout setup. After you ve got all the iformatio, press Esc. With the accout ame highlighted, press the Delete key, the press Eter to cofirm. Next, press the Is key ad type the ame of your accout. Highlight your ew accout ad press Eter. Set up the accout accordig to the otes you just made. Escape to DOS ad try accessig the accout agai from the NET program. If you re still uable to coect to this accout, you may have a corrupt cotrol directory. You may eed to restart the server, though this usually wo t be ecessary. Abort, Retry or Fail You ve bee discoected from the server, which could have several causes. TIP Istructios for usig the PDF files i the Olie Library appear i the LANtastic Istallatio ad Setup Maual. 1. Cosider whether the server could have bee shut dow or tured off. To verify that it s still ruig as a server, go to the server computer ad type NET SHOW <Eter> at the DOS prompt. If the server is or was restarted, press the R key for Retry to recoect the workstatios (cliet computers) whe prompted with <Abort?> <Retry?> <Fail?>. 2. Check to see if the cablig has bee discoected. Verify good commuicatio by ruig LANCHECK o all odes at the same time. See page 59 for more iformatio o LANCHECK. LANTASTIC TROUBLESHOOTING MANUAL

61 53 Bus timig You may be havig a bus timig problem. If you re usig a Artisoft AE2 or AE3 etwork adapter card, try settig the W8 jumper o the adapter to the B ostadard settig. If you re usig a Artisoft NodeRuer etwork adapter card, try ruig the cofiguratio program (NRCONFIG or NRSETUP), ad settig the IOCS16 timig to early. May third-party adapters also have a bus speed selectio or jumper. Check the adapter s hardware maual for this optio. May computers have a bus speed optio i the CMOS setup program. Try settig this value to the stadard 8MHz. Usually, this settig is a divisio of the CPU. For example, a 33MHz computer should have a bus speed of CLK/4, to get 8MHz. Cosult your computer maual or dealer o settig this value. If these attempts fail, try the etwork adapter card i 8-bit mode. For AE series cards, this is either jumper W5 or W9. For NodeRuer adapters, use either the NRSETUP or NRCONFIG program to set Artisoft 8 mode. Cosult your hardware maual o the locatio of these jumpers for other adapters. Note Eight-bit etwork adapter cards do t ormally have bus timig problems. Cable You may be havig a cable problem i the etwork. Cosult the hardware maual for your etwork adapter card o the proper cable to use ad the limits o odes ad distaces. Here are some geeral tips o cablig: Importat Do t mix cable types i the etwork. Eve if both types are compliat with the stadard, slight differeces i the electrical characteristics ca cause trasmissio errors. Use the same brad ad type of cable throughout the etwork. For 10BaseT Etheret, make sure you re usig level 3 or higher cable, ad that the trasmit ad receive wires are twisted aroud each other o a pair. Most 10BaseT hubs ad adapters have gree lik itegrity lights. All lik lights should be o, but this does t rule out a improper crimp or poor coectio. Make sure the cable coectors ad termiators are istalled properly. For Etheret coaxial cables, it must be RG58A/U or RG58C/U cable, with properly sized ad attached BNC coectors. T-coectors must be attached to the etwork adapter card. Always use the termiators o the first ad last computer i the etwork. Complete iformatio o cablig ad hardware appears i the file called Hardware.pdf i the Olie Library. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

62 54 Check applicatio Make sure your applicatio is set up to prit to the same port that your computer is set up to use. For example, if you coect your LPT2 port to aother computer s priter, you must also set up WordPerfect to prit to LPT2. See your applicatio s maual for istructios. You ca fid out your priter redirectio by typig NET SHOW <Eter> at the DOS prompt. Look for the lies that metio which port the priter is redirected to. Make sure that the port to which you re redirectig is the same port for which your applicatio ad Widows 3.x are cofigured. O occasio, there are Widows 3.x prit drivers that try to access the physical port. I these istaces, try cofigurig Widows 3.x to prit to LPT1.DOS istead of LPT1. If you re usig a applicatio that has the ability to use its ow drivers or Widows 3.x, use the Widows drivers. Check resource Ru NET_MGR o the prit server computer ad check Shared Resources Maagemet. Make sure your priter resource is set to the physical port that the priter is attached to. If the port is wrog, jobs will lie up i the queue but will ever prit. Clear queue Before you attempt to totally clear a spool area, make sure the Server program is t ruig o the prit server. Restart the prit server ad do ot load the etwork. WARNING! Clearig the spool area o versio 5.0 ad earlier of LANtastic will also delete all mail messages. Make sure that you ve read or saved all mail messages o the prit server ad esure that all prit jobs have either bee prited or ca be recreated. Ru NET_MGR o the prit server without the etwork loaded ad select Queue Maiteace. Select the optio to clear prit jobs, type Yes to cofirm, the escape to DOS ad restart the etwork. Cotrol directory You may have a corrupted server cotrol directory. If your etwork setup is simple, you may wat to use NET_ MGR to delete the existig cotrol directory, the reistall LANtastic to build a ew oe. Also ru CHKDSK or SCANDISK to verify that there are o FAT table errors o the drive. You must do this without the Server program ruig. Fix ay FAT table errors first, the reistall LANtastic to make a ew cotrol directory. Cosult your DOS maual o usig CHKDSK. If you ve got a complex etwork setup, you should make a test cotrol directory to verify the problem. If the problem still exists with the ew cotrol directory, you do t have to chage the existig oe, sice that was t the problem. If the problem goes away with the ew cotrol directory, delete the old oe ad reistall LANtastic. LANTASTIC TROUBLESHOOTING MANUAL

63 55 Characters per secod (CPS) Ru NET_MGR o the prit server ad select Shared Resources Maagemet. Select your priter resource, ad press Eter. Set the Characters per Secod field to (that s te thousad) ad press Eter. Escape back to the resources scree. Make the same chage to ay other priter resources o this prit server. Note The server will eed to be restarted for these chages to take effect. Access deied You ve bee deied access because your userame lacks sufficiet accout privileges ad/or resource access o the server you made the request to. Go to that server, ru NET_MGR ad make sure that your accout privileges ad the shared resource access cotrol list rights are set up to give you the appropriate access. Disk space Check the available disk space o the prit server (if this is a pritig-related error). There eeds to be plety of disk space free, at least 2 4MB, but this will deped o the umber ad size of your prit jobs. If you re low o space, try to free up as much available space as possible o the prit server. Geeral symptoms of full hard disks are: Out of disk space errors Program locks up whe writig to disk Pritig failures Caot write to... or Caot create file... errors Normally the error message will be self-explaatory ad idicate which drive is full. However, i a etwork eviromet disk access is buffered, so the drive idicatig the error may ot be the oe that s actually full. Check all drives that the computer gettig the error message has access to. LANtastic prit servers eed free disk space to spool prit jobs. These temporary files ca be very large whe pritig graphics ad special fots. Try to keep a miimum of 5MB free. May istall programs use temporary files. A 10MB applicatio may eed 20MB to properly istall. The istallatio istructios for the applicatio usually list the disk space required. To solve the problem, you eed to make more space available. To do so, you ca: Remove files that are o loger used or are outdated Move files that are seldom used to a backup device or diskette Use a disk or file compressio program like DOS s DoubleSpace Purchase a additioal or larger hard drive APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

64 56 LPT timeout If your prit job wo t prit util you exit the applicatio i which it was created, you may ot have a NET LPT TIMEOUT settig o the computer, or it may ot be set high eough. Some applicatios that are t etwork-aware or etwork-itegrated do t close the spool file whe they re fiished pritig. To fid out if you have a timeout set, type NET SHOW <Eter> at the DOS prompt. You should see a lie that says NET LPT TIMEOUT [i secods:] #. If the umber show is zero (0), edit your STARTNET.BAT file ad add the lie NET LPT TIMEOUT 10. The Net LPT timeout ca also be set i the CONNECT.BAT file, if you have oe. Duplicate redirectio You re attemptig to redirect a disk or priter that is already redirected, or log i to a server you re already logged ito. You may have duplicate NET USE ad/or NET LOGIN commads i your STARTNET.BAT file you could edit out. If you wat to chage the coectio of a drive or priter that s already redirected somewhere else, simply ru NET ad cacel the curret coectio before reassigig it. Disk corruptio Errors ivolvig disk corruptio ca rage from simple, easy-to-fix temporarily lost data, all the way to serious computer problems ad importat data loss. You should make backup copies of your diskettes ad other data regularly. Symptoms Some symptoms of corruptio are: program lockups disk read/write error messages such as File ot foud ad Error readig file... partitio table or FAT (File Allocatio Table) error messages submeus of a applicatio failig to respod pritig failures the computer spotaeously restartig while you work the computer fails to boot from the corrupt disk Causes Some commo causes of disk corruptio are: hardware failures/defects disk media failures/defects LANTASTIC TROUBLESHOOTING MANUAL

65 57 lockups while writig to disk failig to properly shut dow a etwork server while users access it sudde power surges or outages some icompatible combiatios of TSR programs usig write-behid disk cachig with some applicatio programs Solutios Whe solvig corruptio problems, be cautious because actios you take may make the corruptio worse. If possible, avoid writig ew data to the corrupt disk. Verify the problem with a utility such as DOS s SCANDISK or CHKDSK. There are may other utilities o the market to help you deal with this type of problem. For critical data protectio ad recovery, you should cosider ivestig i oe of them. (Note that these utilities ca t be used while the LANtastic Server program is ruig.) Some utilities ca recover the data, but i most cases you ll eed to reistall lost executables or restore data files from backup. It s ot ucommo for the system to work ormally after the corruptio is removed, sice the corrupt files were oly temporary oes used by a sigle applicatio. I a worst-case sceario, the etire disk may have to be reformatted ad reistalled, or you may have to eve use the FDISK commad to partitio the drive. No oe ca tell you whe this would be the best approach sice you re the oly oe to kow the value of the data at risk. For critical data, you may wat to cosult a data recovery professioal. After you ve used the utility to remove the corruptio, it s equally importat to resolve what caused the corruptio i the first place. A defective diskette ca ormally be replaced easily, but defective hardware or TSR coflicts ca be difficult to isolate. See the troubleshootig techiques o page 2 for more o how to approach geeral troubleshootig. FORCE_ACK_MODE switch If you have a Etheret etwork ad there s a large speed differece betwee your computers, you should try usig the FORCE_ACK_MODE switch o the AILANBIO driver of the slowest computer. For example, edit the etwork startup batch file, ad add the switch so this lie reads: AILANBIO FORCE_ACK_MODE Note Usig this switch icreases etwork traffic. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

66 58 Icrease DOS resources May applicatio-specific problems ca be solved by icreasig DOS resources o the server ad sometimes the workstatio. DOS resources iclude FILES, FCBs, Share Locks ad File Space, ad Memory. If the workstatio crashes oly i oe applicatio, you probably eed more memory. Server computers eed eough Files ad Share Locks to accommodate all users, while workstatios eed oly eough for a sigle user. For example, if WordPerfect wats 25 files i the CONFIG.SYS ad you have 10 users, set the files i the server CONFIG.SYS to 250. LANtastic should always have a miimum of 50 files for itself. If you eed more tha the 255 files DOS will support, use the MAX FILES settig i NET_MGR, Server Startup Parameters. Sice SHARE defaults to oly 20 locks, make sure you have L ad F switches. As a geeral rule, try two locks for every file, but you may eed more i a heavily used database. The F switch cotrols the area of memory that stores the fileames that are locked. A example of SHARE for the previous sceario would be: SHARE /L:500 /F:4096 FCBs i the CONFIG.SYS should be FCBS=16,8 as a miimum. As you icrease your other DOS resources, you may ru low o available memory. You might have to use a memory maager to free up more covetioal memory. Also, removig ay programs that are t ecessary to test the problem may free up eough memory for the program to work. Keyboard problems May keyboard problems ca be solved by usig a alterate keyboard driver. O the Arti-Facts BBS, you ca dowload INT9FIX.EXE, a self-extractig file. It cotais several keyboard patches with DOC files. These TSRs may solve the problem. Ivalid userame You ve attempted to log i to a server usig a ivalid userame or password. Make sure that a valid accout does exist o the server ad that the userame ad password are spelled correctly. If everythig checks out correctly but the error persists, you may have a corrupt cotrol directory. For istructios, see Cotrol directory o page 54. IRQ ad I/O Base You may have aother device i the computer that coflicts with the etwork adapter card s settigs. Each adapter eeds to have a uique Iterrupt Request Lie (IRQ) ad/or I/O Base address. Most Artisoft adapters default to IRQ 15 ad IOBASE 300. Cosult your hardware maual or brochure o how to chage these. May etwork adapter cards use jumper settigs o the card to cofigure its LANTASTIC TROUBLESHOOTING MANUAL

67 59 settigs. Usually, a adapter with jumpers will require that its driver commad lie have switch settigs that match the jumper settigs. Verify that your driver switch settigs match your etwork adapter card settigs. If you re usig a NodeRuer etwork adapter card, you may have to place the adapter i aother computer first to cofigure it to alterate settigs to avoid a coflict. LANCHECK Importat If you re usig remote boot ROMs, make sure the ROM address does t coflict with other adapters or with the video ad BIOS areas of upper memory. If ay of the computers o your etwork are set up for CD-ROM drives ad Widows for Workgroups, edit your AUTOEXEC.BAT file. If you fid the /S commad o the MSCDEX commad lie, delete it before ruig LANCHECK. If you do t, the computer will lock up while ruig LANCHECK. At every computer o the etwork, go to the DOS prompt, chage to the LANTASTI directory the type LANCHECK <Eter>. I the LANCHECK scree, the top lie shows the computer s ame, followed by the ames of all the other computers curretly ruig LANCHECK. Every ode ruig LANCHECK should list all the other odes ruig LANCHECK. Notes The colum furthest to the left idicates which adapter umber each etwork adapter card is set to. Oly odes of like adapter umbers ca commuicate directly. If you have more tha oe adapter i a sigle computer, the each adapter must have a differet adapter umber. Of particular iterest i LANCHECK are the error ad idex percetages. Ay percetage above zero is uacceptable for 10Mb Etheret. A error ad/or idex readig above zero ca idicate a hardware problem. Refer to Hardware.pdf i the Olie Library. To isolate the possible cause of missig odes or high error rates with coaxial cable, simply termiate two odes together ad ru LANCHECK. If LANCHECK shows all is well, move the termiators apart oe ode at a time util the problem pops up. You ca the swap out the cable, T coector, ad termiator oe at a time ad look for improvemets that would idicate the culprit. If computers ca t see each other i LANCHECK, look o the secod page of LANCHECK for the software versio. Each computer eeds to have versio 5.x or above for all of them to see each other. Whe usig NDIS support for third-party etwork adapters, LANCHECK wo t show ay errors eve though there may be a problem. A detailed descriptio of the LANCHECK program appears i the PDF file Lcheck.pdf, i the Olie Library. Iformatio about the Olie Library ad usig the PDF files appears i the LANtastic Istallatio ad Setup Maual. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

68 60 LASTDRIVE commad If your computer gives you the error Ivalid drive specificatio, it meas you have t icluded the DOS commad LASTDRIVE=Z i your CONFIG.SYS. Edit your CONFIG.SYS to iclude the lie LASTDRIVE=Z at the bottom. LPT timeout The etwork LPT TIMEOUT must be set o every computer, i the STARTNET.BAT file or CONNECT.BAT file. Its purpose is to automatically close the spool file for applicatios that may ot be etwork-aware. The etwork will wait the specified umber of secods ad, if the applicatio has t set ay more data to the priter, the prit job will be closed. Some applicatios may take loger to search data ad the default timeout may cause mixed or broke prit jobs. If you thik this might be the problem, type the commad NET LPT TIMEOUT 0 <Eter> to disable this feature, the ru your prit test agai. Make sure to issue this commad o the same computer you re sedig the prit job from. If your problem disappears, set the timeout to 60 ad ru the test agai. You may eed to adjust this umber util all your applicatios fuctio correctly. Oce you ve foud the optimum time, chage the NET LPT TIMEOUT lie of the STARTNET.BAT file or CONNECT.BAT file o each computer to this umber. NET SHOW Type NET SHOW <Eter> at the DOS prompt. You should see a list of iformatio items about this computer s etwork status. The first lie idicates the versio of LANtastic beig ru o this computer. The secod lie idicates the ame of this computer ad whether it s beig ru oly as a redirector (a workstatio), or as a redirector ad a server. If it does t state that this computer is beig ru as a server ad you wat it always to start up as a server, you ll eed to reistall LANtastic ad select Share my files ad priters. You ca also type SERVER <Eter> at the DOS prompt to temporarily make your computer a server. (The ext time you restart, SERVER wo t load uless you type it agai.) The status iformatio should also idicate which servers are available, which servers this computer is logged i to, ad ay drive ad priter redirectios. If you type NET SHOW ad get a error message sayig Redirector must first be istalled, the you re ot loadig the etwork software. Verify that a STARTNET.BAT file does exist ad that it has bee ru. You may eed to add a lie i your AUTOEXEC.BAT file to call the STARTNET.BAT so the etwork will be loaded automatically every time you start your computer. Importat If you add this call lie (CALL C:\LANTASTI\STARTNET.BAT), avoid errors by makig sure you place it before ay loadig of MSCDEX; before ay loadig of WINDOWS (WIN.COM); after ay PATH statemet; ad after ay loadig of SHARE.EXE. LANTASTIC TROUBLESHOOTING MANUAL

69 61 NET USE If a priter is to be shared o the etwork, all computers you wat to use this priter, icludig the oe physically attached to the priter, must NET USE the device. If the prit server statio does t NET USE its ow priter, the etwork will compete with DOS for the priter port ad you ll experiece errors or o pritig. To see whether your priter is properly assiged, type NET SHOW <Eter> at the computer s DOS prompt to iformatio about the computer s cofiguratio. You should see a lie that states PRINTER LPT1 IS REDIRECTED TO \\serverame\@device. Note that LPT1 may be LPT2, 3 or a COM port, depedig o your NET USE statemet. If this lie does t appear whe you type NET SHOW, this computer is t assiged to a etwork priter. Note I LANtastic for Widows 95, you ca t NET USE your ow priter. No loopback redirectios Normally, if your computer has a physical drive, you should t redirect it elsewhere o the etwork. Leave your physical drives physical. You should ever redirect a physical drive back to itself. A example of this is NET USE C: \\server\c-drive. However, you ca ormally redirect logical drives back to themselves. Logical drives, also kow as virtual drives, do t physically exist o your computer. They re just letters assiged to other drives. Whe you redirect a logical drive to itself o the etwork, some applicatios may ot work. Widows 3.x, for example, wo t work i ehaced mode if you loopback a redirectio o your hard drive. Istead of the loopback NET USE statemet, replace it with a equivalet SUBST (substitute) commad. For example, i your etwork startup batch file, replace NET USE G: \\SERVER\C-DRIVE with SUBST G: C:\. Ruig MSD Ru Microsoft Diagostics (MSD) to make sure the priter is available, by exitig Widows 3.x the typig MSD <Eter> at the DOS prompt. MSD also has a priter test. Ru it to cofirm that the priter will work. If it does t prit, check your priter cable, port, ad/or priter. Plottig programs Some plottig programs, such as AutoCAD, require a adjustmet to ru o a etwork. If you re havig problems gettig your plot to prit out, try chagig your program to plot to a file ad ame the file the same as your redirected port. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

70 62 For example, you ve set up the commad NET USE COM1 to a plotter o the server. If you set up your applicatio to plot to a file, but ame the file COM1, this should allow you to plot successfully over the etwork. There are techical bulletis available for AutoCAD that cover pritig ad plottig as well as the autospool feature of the ew AutoCAD versios. Priter tasks Ru NET_MGR o the prit server ad select server startup parameters. Make sure the DESPOOLING field is ENABLED ad that priter tasks is set to 1. Escape back to the NET_MGR mai meu. The prit server will eed to be restarted for the chages to take effect. Note If the server is usig a switch file, you ll eed to edit your switch file ad set: priter_tasks=1 as this file will override the NET_MGR settigs. Prit maager I order for Widows 3.x to prit to a etwork priter, both the Widows prit maager ad Fast Pritig Direct to Port will eed to be disabled. To disable them, ope the Widows Cotrol Pael, the select Priters. Make sure the Use Prit Maager box is cleared, the click Coect. Make sure the Fast Pritig Direct to Port box is cleared. There are two timeout selectios just above the fast pritig box; set the Device Not Selected Timeout to 900 ad the Trasmissio Retry to 950. Click OK, the close the prit maager. These chages should take effect without restartig. Prit to file Some applicatios attempt to cotrol the priter hardware directly rather tha goig through DOS. To be compatible with the etwork, see if your applicatio ca prit to a DOS port istead of hardware. Aother approach is to prit to a file. Whe the applicatio asks what file ame to prit to, tell it LPT1, or whichever port you ve redirected i the etwork. RAMBASE If your etwork adapter card uses a RAMBASE address, you should verify that the RAMBASE address does t coflict with video or BIOS memory areas. Also, if you re usig a memory maager, such as EMM386 or QEMM, you must exclude the RAMBASE area from the memory maager. Your RAMBASE may also be coflictig with shadow ram settigs cotrolled by the computer s CMOS settigs. Try disablig all shadowig i the CMOS. LANTASTIC TROUBLESHOOTING MANUAL

71 63 Recreate resource Note If you re usig the global resource optio of LANtastic 5.0 ad higher, make sure you re workig at the server where the device is physically attached. You may eed to delete ad recreate your priter resource. To do this, you ll eed to ru NET_MGR o the prit server without the etwork loaded. Select Shared Resources Maagemet. Highlight your priter resource ad ote the ame. If this is a serial device or plotter, or if you re usig a setup strig, file or cleaup file, you ll eed to press Eter ad write dow all relevat iformatio. For a serial device, make sure you ote the baud rate, word legth, stop bits, parity ad flow cotrol. After you have all the iformatio eeded, press Esc. With your resource ame highlighted, press the Delete key, the Eter to cofirm. Next, press the Is key ad type i the ame of your resource. Note All priter resources must start with symbol. Resource Note You ll be prompted to specify the port. Make sure you specify the physical port where the priter or plotter is attached. Highlight your ew resource ad press Eter. Set the Characters Per Secod to (te thousad). You ll also eed to set your serial iformatio ad/or setup or cleaup files. Do t chage the lies per page, tab width, ad other settigs. Escape to DOS, restart the etwork ad try your prit job agai. If you re usig the global resource optio of LANtastic 5.0 ad higher, make sure you re workig from the server where the device is physically attached. You may eed to delete ad recreate the resource you re attemptig to coect to. To do this, you ll eed to ru NET_MGR o the server. Select Shared Resources Maagemet. Highlight the resource ad ote the ame. You ll eed to press Eter ad write dow all the iformatio about the resource setup. After you have all the iformatio eeded, press Esc. With your resource ame highlighted, press the Delete key, the press Eter to cofirm. Next, press the Is key ad type i the ame of your resource. Note All priter resources must start with symbol. Highlight your ew resource ad press Eter. Set up the resource accordig to the otes you just made. Escape to DOS ad try accessig the resource agai. If you re still uable to coect successfully to this resource, you may have a corrupt cotrol directory. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

72 64 Priter coectio From the LANtastic program group i Widows 3.x, choose LANtastic Net, the choose Priters. If the computer s priter is t listed as a curret coectio, refer to the istructios for makig a ew priter coectio i your LANtastic for Widows 3.x User s Maual. Serial Whe you re sharig a serial priter or plotter, it s importat to set up the resource correctly. You ll eed to kow the baud rate, word legth, stop bits, parity ad the flow cotrol. Check your priter maual for the correct settigs. The port i NET_MGR o the server should be set to the port that the priter is physically attached to, ot a port redirected by the mode commad. Avoid ruig the mode commad as this will create a coflict over the port. Serial Widows 3.x If you ve got a serial priter or plotter ad ca t get it to prit i Widows 3.x with the etwork loaded, try the followig. Boot the computer without loadig Widows, but load the etwork ad try to prit. If this works, place a commad to sed a retur or <showpage> for a PostScript priter, before Widows loads. Some serial priters eed to be accessed by the etwork before Widows loads or Widows will take cotrol of the serial port ad ot allow the etwork access to it. Whether or ot this works, cotact Artisoft Techical Support for further assistace. SETVER Older versios of LANtastic required that certai drivers be put i the SETVER table. With LANtastic 5.x ad higher, you should cofirm that they re NOT i the SETVER table. To cofirm this, type: Share SETVER NET.EXE /D <Eter> SETVER REDIR.EXE /D <Eter> SETVER SERVER.EXE /D <Eter> If you receive sharig violatios while pritig, make sure that your applicatio is t tryig to physically access the port. Make sure that you re NET USE-ig the priter from this computer. If you still experiece this error, try loadig Share after the etwork programs istead of before. Note You ca t NET USE your ow priter o a Widows 95 computer. LANTASTIC TROUBLESHOOTING MANUAL

73 65 Priter buffer Ru NET_MGR o the prit server ad chage the Priter Buffer size to 4096 for a laser priter or 2048 for a dot matrix priter. Make sure that your ru buffer is 2 for a o-dedicated server or o higher tha 128 for a dedicated file ad prit server. You might try addig the parameter BUFFERS=2 (or 3) to the REDIR lie of each statio. This may help improve prit throughput. Compressio utilities If you re usig a disk compressio utility, the etwork cotrol directory, ormally LANTASTI.NET, must be o the o-stacked drive o server computers. If it is t, you ll eed to prit out your settigs i NET_MGR o the server, the reame the LANTASTI.NET directory or delete it. You should reame your STARTNET.BAT file rather tha delete it, so that it ca be used for referece if eeded. The reistall your etwork, specifyig the o-compressed drive for the cotrol directory. Make sure your o-compressed drive has eough room for the prit files. Leave at least 2MB, but you may eed more depedig o the size ad quatity of prit jobs. Stress test If pritig jobs across the etwork causes etwork errors ad discoects, the source may be a cable or timig problem. Try copyig large files (5-10MB) across the etwork without Widows 3.x loaded. For example: XCOPY C:\DOS\*.*T:\TEMP\*.* <Eter> where T is the redirected drive. Swap cards Try swappig etwork adapter cards to isolate the problem. Swap the problem adapter with oe kow to work properly. Whe swappig, keep the adapter settigs or jumpers the same ad swap oly the cards, ot the coectors or cables. If the problem follows a Artisoft etwork adapter card to aother computer, cotact Artisoft Techical Support. If the problem follows the adapter ad it s ot a Artisoft adapter, cotact the vedor of the third-party adapter. If the problem stays with oe specific computer, try aother slot i the bus ad/or pull other adapters from the computer, leavig oly the video ad cotroller cards, if possible. If the problem ca be isolated to a coflict betwee aother adapter or specific motherboard, cotact the vedor of that product, or cotact Artisoft Techical Support. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

74 66 Timeout If you see TIMEOUT o your pritout, you ll eed to icrease the IMMEDIATE DESPOOLING timeout foud i NET_MGR o the prit server. To do this: Hit 1. Ru NET_MGR o the prit server ad select Shared Resources Maagemet. 2. Select your priter resource, ad press Eter. 3. If Immediate Despoolig is eabled, set the Immediate Despoolig Timeout to at least twice the NET LPT TIMEOUT set o each computer. If the NET LPT TIMEOUT is set to zero, disable Immediate Despoolig. To determie what the NET LPT TIMEOUT is set to, at a DOS prompt, type NET SHOW <Eter>. The NET LPT TIMEOUT should be displayed ear the top of the message. 4. Restart the prit server so the chage takes effect. Too may redirectios or logis There are five typical causes of this error message. 1. O the server you re tryig to log i to, ru NET_MGR. Highlight Server Startup Parameters, press Eter, ad verify that Max Users is set to a value at least as large as the maximum umber of simultaeous logis this server computer ca expect at ay oe time. 2. Make sure the REDIR lie i your STARTNET.BAT has logis= set to a value equal to or greater tha the total umber of servers o your etwork. 3. Make sure i NET_MGR that whichever accout you re tryig to log i with has a adequate umber of cocurret logis. 4. Someoe may have chaged the default cotrol directory to a differet ame. Make sure the same cotrol directory ame shows i both the STARTNET.BAT file ad NET_MGR. The STARTNET.BAT should cotai a lie that says: SERVER you re usig the default cotrol directory C:\LANTASTI.NET. Ad NET_MGR should also say Maagig C:\LANTASTI.NET (if that s the cotrol directory you re usig). 5. You may have cable problems. For complete cable iformatio see the file called Hardware.pdf i the Olie Library. LANTASTIC TROUBLESHOOTING MANUAL

75 67 Basic cofiguratio Whe you re isolatig the source of a problem, it s a good idea to try takig your etwork dow to the most basic cofiguratio possible for testig purposes. This ivolves a bare miimum CONFIG.SYS ad AUTOEXEC.BAT file. First, make backup copies of your CONFIG.SYS ad AUTOEXEC.BAT files. The edit them to use oly the basic commads. To create a basic boot cofiguratio for both DOS ad Widows 3.x, edit the CONFIG.SYS file so it cotais oly these lies: DEVICE=C:\DOS\HIMEM.SYS FILES=100 BUFFERS=32 LASTDRIVE=Z If you ru NDIS drivers for your etwork adapter card, add the followig two lies: DEVICE=C:\LANTASTI\PROTMAN.DOS /I:C:\LANTASTI DEVICE=C:\LANTASTI\DRIVER.DOS where DRIVER.DOS is the specific fileame for your NDIS driver. Now edit the AUTOEXEC.BAT file so it cotais oly these lies: PATH C:\DOS;C:\WINDOWS PROMPT $P$G SET TEMP=C:\TEMP If you re usig a disk compressio program or SCSI hard drive cotroller that requires special disk compressio drivers i CONFIG.SYS, leave those drivers i as well. Note If you re ruig DOS 6.0 or higher, you have the optio of miimizig your system cofiguratio by pressig the F8 key whe you start the computer, selectig the lies you wat to load from CONFIG.SYS, ad the skippig AUTOEXEC.BAT. Now restart the system ad load the etwork drivers maually. To do this, chage to the LANTASTI directory ad ru the commads o the ext page, which are located i your STARTNET.BAT file: APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

76 68 NR <Eter> (for example) AILANBIO <Eter> REDIR <ame> <Eter> SERVER <Eter> (oly if this computer is a server) where <ame> is your computer s ame. If you re usig a third-party vedor s etwork adapter card ad NDIS drivers, the approach is slightly differet: I CONFIG.SYS, make sure you load DEVICE=C:\LANTASTI\PROTMAN.DOS /I:C:\LANTASTI DEVICE=C:\LANTASTI\DRIVER.DOS where DRIVER.DOS is the fileame for your specific NDIS driver. The, ru the followig commads which are i your STARTNET.BAT file: AI-NDIS BIND_TO=DRIVER_NIF AILANBIO REDIR <ame> SERVER (if this computer is a server) where DRIVER_NIF refers to the sectio i C:\LANTASTI\PROTOCOL.INI for your specific driver. Note the versio of each driver as it loads, ad verify that all of your computers are loadig idetical versios. Retest the problem. If the problem goes away, add the removed lies back to your CONFIG.SYS ad AUTOEXEC.BAT oe at a time, util you ca reproduce the problem. This will help pipoit the cause. Save these files ad restart. After you retur to the DOS prompt, chage directories to C:\LANTASTI to the load the etwork ito memory, either by had-loadig your etwork drivers, or just typig STARTNET. Widows 3.x For the etwork ad Widows 3.x to work properly, Widows eeds to be cofigured for the proper etwork type. If you re ruig LANtastic for Widows 3.x, the Widows should already be properly cofigured. LANTASTIC TROUBLESHOOTING MANUAL

77 69 Techical bulletis are available for the Widows 3.0, 3.1, ad 3.11 eviromets. Iformatio o usig the Arti-Facts BBS ad FaxRetur systems appears i the Directory of Support Services. Some of the mai tips i these bulletis are: Ru the Widows 3.x setup program ad select LANtastic as the etwork type. Do t loopback etwork drive redirectios to your ow computer. Istead, use the SUBSTitute commad (C:\DOS\SUBST G: C:\). Tur off Prit Maager, ad Fast Direct Pritig to Port i the Widows Cotrol Pael. Fast direct to port is uder the coect area of priters i the cotrol pael. Add these lies to the SYSTEM.INI file: [LANTASTIC] NETWORK_IRQ=15 (NOTE: The IRQ should match the settig of your etwork adapter card) [boot] etwork.drv=c:\lantasti\lantnet.drv [386Eh] NETWORK=*VNETBIOS, C:\LANTASTI\LANTASTI.386 If you re usig a third-party etwork adapter card that requires a shared RAM address, make sure there s a lie i the SYSTEM.INI file [386Eh] sectio that excludes the RAMBASE address for the adapter. For example: EMMEXCLUDE=D800-DFFF Try removig other TSR programs to isolate the problem. Do t remove the HIMEM.SYS driver; it s eeded to ru Widows 3.x. For Widows for Workgroups, REMark or delete the DEVICE=IFSHLP.SYS driver lie i the CONFIG.SYS file, ad the DEVICE=VSHARE.386 lie i the SYSTEM.INI file. Without etwork Test your prit job without the etwork loaded to esure that the problem is t with the priter, computer or applicatio. O occasio, this may require movig the priter to the computer with the problem. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

78 70 Without Widows 3.x Ru your prit test without loadig Widows 3.x. This will require restartig the computer, startig the etwork, but ot loadig Widows 3.x. If your test rus at DOS, the load Widows ad try the same test. If the test fails at DOS, try the prit test without loadig the etwork to esure that it is t a priter, computer or applicatio error. If the problem happes oly i Widows 3.x, esure that your Widows is properly cofigured for a etwork ad/or your prit server is properly cofigured for ruig Widows. You ca test from DOS by copyig a file to the priter port. For example: COPY C:\CONFIG.SYS LPT1 <Eter> (or whatever port your priter is usig). If you have a laser priter, you ll probably eed to perform a maual form feed at the priter. If you have a PostScript priter, the copy commad wo t work; istead try the followig commads. From the DOS prompt type: COPY CON LPT1 <Eter> SHOWPAGE <Eter> F6 <Eter> NET SHOW Make sure the computer to which the priter is attached is set up to share its drives ad priters. Complete these steps: Go to the computer ad type NET SHOW <Eter> at the DOS prompt. I the display, look for a message such as Computer Nicks_PC is beig used as a Redirector ad a Server. If you do t such a message, you ca ru the Server program util the computer is ext shut dow by typig SERVER <Eter> at the DOS prompt. To make that computer start up as a server every day, you ll eed to reistall LANtastic ad, durig istallatio, choose the optio to share this computer s drives ad priters. Compatibility with LANtastic The followig checklists ca help you determie whether a applicatio is compatible with LANtastic: A applicatio is very likely compatible with LANtastic if: It s compatible with MS-DOS 3.1, 3.3 or above. It s advertised as etwork aware, ad/or as supportig DOS-based LANs. LANTASTIC TROUBLESHOOTING MANUAL

79 71 It s advertised as NetBIOS-compatible. It uses DOS file ad record lockig covetios compatible with SHARE.EXE. It supports other DOS-based peer-to-peer LANs such as IBM PC LAN or Microsoft s MS-NET. A applicatio is most likely ot compatible with LANtastic if: It was desiged for pre-3.1 versios of MS-DOS. It s advertised as compatible with oly Novell NetWare or specifically uses the Netware API or is i a NetWare NLM format. It s a Cliet/Server applicatio that is t compatible with NetBIOS trasport or requires a specific cliet type such as a NetWare cliet. A applicatio may or may ot be compatible if: It requires physical access to a hardware device (security-dogle, tape drive adapter, etc.). It was desiged as a sigle-user applicatio. It s a TSR (termiate-ad-stay-residet) program. DOS SHARE-compatible Files do t eed to be marked as share-able o a LANtastic server. LANtastic relies o DOS s SHARE.EXE program (or the LANtastic server s Iteral SHARE) for file ad record lockig support. I fact, LANtastic does t have its ow file system; it uses DOS for all file operatios. So, whe your program opes a file, it will eed to ope it i a DOS file-sharig mode. Most popular computer laguages support shared file operatios. Your applicatio programmig laguage referece maual should have full details. Sharig violatios ad exclusive access If two users attempt to ope the same etwork file ad the first user has exclusive access to that file, you ca receive a sharig violatio message eve though your software is etwork-aware. If you get a sharig violatio whe someoe else tries to start up a program from a etwork drive, it s probably because you have exclusive access to a executable or overlay file associated with the applicatio. To correct this, mark the program s executable ad overlay files as read-oly usig the DOS ATTRIB commad. For example, issuig this commad ATTRIB +R *.EXE <Eter> i the program directory will mark all executable files as read-oly. Use the same commad o all *.OVL ad *.OVR files as well. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

80 72 Icrease SHARE parameters The SHARE.EXE program is icluded with DOS versios 3.0 ad higher. Applicatios ca use SHARE to lock a file or regio so that oly oe perso at a time ca make chages. Most multi-user ad etwork software packages use SHARE to implemet file ad record lockig. This sectio discusses how SHARE works ad how it ca affect your LANtastic etwork. Two parameters ca be maipulated with switches whe loadig SHARE. The first parameter /F:xxxx - cotrols the size (i bytes) that SHARE reserves for file path iformatio. The secod parameter /L:xxxx - determies the maximum umber of files ad/or records/fields that ca be ope ad locked at ay oe time. The /F parameter. Each ope file requires space for the path, plus 11 bytes. If the average path legth is 20 characters, the default value of 2,048 bytes is sufficiet for 66 simultaeously ope files (2048 / ( )). The sytax for usig the /F parameter is SHARE /F:, where is ay umber from 0 to approximately 62,000. The /L parameter. The /L parameter cotrols the umber of simultaeous locks that SHARE ca hadle. The default is /L:20 (20 locks), although some versios of DOS have a default value of 60. O a etwork like LANtastic, which ca ope 5,100 files per server, it s easy to see that 20 locks is t eough. The sytax for the /L parameter is SHARE /L:, where is ay umber from 1 through DOS SHARE actually has two buffer areas (both /L ad /F) that added together ca t equal more tha 64K. Iteral SHARE does t have this limitatio. Opeig a file o a server requires at least oe lock. The /L settig should be at least the umber of files you ve specified i your CONFIG.SYS file or i the NET_MGR server startup parameters optio (whichever is larger). If you re ruig a multi-user program that uses may files, cosider settig /L to at least twice the umber of ope files allowed. Icrease file hadles Multi-user applicatios (applicatios shared over the etwork) ormally ope may files per user. If there are t eough file hadles, applicatios may report a error of isufficiet file hadles, simply lock up, or behave upredictably. DOS is limited to a maximum of 255 available file hadles, but the LANtastic Server program lets you ope additioal file hadles. The FILES= parameter ad/or the Maximum Ope Files parameter uder server startup parameters must be set high eough for the eeds of the largest applicatio. LANTASTIC TROUBLESHOOTING MANUAL

81 73 If the Maximum Ope Files parameter is set to zero (0), the server reverts to usig the FILES= value that s set i your CONFIG.SYS file. This value will serve as the total file hadles available to both the LANtastic server itself ad all users accessig files through the server. If the Maximum Ope Files parameter is set at a value other tha zero (50 5,100), that value will serve as the umber of file hadles available to users accessig files through the server. Ad the value after FILES= i CONFIG.SYS will serve as the umber of file hadles available to the LANtastic server ode itself. How files are opeed o a LANtastic server: If your program requires 20 file hadles for a sigle user to ru the applicatio, the LANtastic server ad workstatio s CONFIG.SYS file will eed 20 file hadles available for the workstatio to ope the applicatio from the server over a redirected drive. Whe a secod workstatio rus the same applicatio from the same server aother 20 file hadles must be available o the server for the secod loadig of the program. The secod workstatio, however, will eed oly 20 file hadles available i CONFIG.SYS. Therefore, i the above example the server must have FILES=40 i CONFIG.SYS or the secod workstatio wo t be able to ru the applicatio. Uable to bid to module <ame> There are several possible causes for this error message. Check each of the poits i this sectio. Your PROTOCOL.INI file may be missig critical lies, or the lies may be commeted out or remarked out (a lie that begis with a semicolo (;) or the letters REM <space> is iactive). Make sure your PROTOCOL.INI file cotais these lies, ad that there are o semicolos at the begiig of these lies: [PROTMAN] DRIVERNAME = PROTMAN$ DYNAMIC = YES [DRIVER_NIF] DRIVERNAME = DRIVER$ INTERRUPT = 15 IOBASE = 0X300 Make sure the header ame (e.g., [DRIVER_NIF] for AEXNDIS_NIF) i your PROTOCOL.INI file matches the BIND-TO statemet i your STARTNET.BAT file. Make sure your PROTOCOL.INI file cotais IRQ ad I/O Base settigs that match those of your etwork adapter. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

82 74 Out of eviromet space This error is retured whe you do t have eough eviromet space allocated for SET ad PATH commads. The eviromet space is allocated by the followig lie i the CONFIG.SYS file: SHELL=C:\DOS\COMMAND.COM C:\DOS /E:512 /P There are times whe this shell lie is there, but there are so may commads beig set i the eviromet that a buffer of 512 bytes is t sufficiet. If the lie is t i the CONFIG.SYS add it at the ed of the CONFIG.SYS. If the lie is i the CONFIG.SYS icrease the /E: parameter. It s a good idea to start by doublig it. The lie would read as follows: SHELL=C:\DOS\COMAND.COM C:\DOS /E:1024 /P Isufficiet NetBIOS resources This error is the result of ot havig eough NetBIOS resources allocated for the umber of users o the etwork. First make sure that the umber of users beig allocated is actually the umber of users loggig i to this particular server. Ope NET_MGR, avigate to view the server startup parameters, ad check the Maximum Number of Users settig. This should be o higher tha the actual umber of users who will be logged i to the server cocurretly, plus two. If the umber of users is already set, the the ext step is to take a look at the AILANBIO driver. This is where the NetBIOS resources are allocated. These switches are NCBS, MAX_NCBS, SESSIONS ad MAX_SESSIONS. These will be listed o the AILANBIO lie or i the STARTNET.CFG file. By default these settigs are: NCBS=32 MAX_NCBS=32 SESSIONS=32 MAX_SESSIONS=32 Normally these settigs eed to be set oly to the umber of users loggig i, plus two. But other factors, such as the size of the etwork buffer, request size, ad etwork tasks beig allocated ca require a chage i this settig. Try icreasig these umbers to double what they are curretly. If this solves the problem, start reducig that umber. Icreasig these parameters will icrease the amout of memory AILANBIO will use. Settig the etwork buffers too high ca result i isufficiet NetBIOS resources. If you re usig aother compay s NetBIOS that does t allow you to allocate more NCBs ad/or sessios, you may wat to use the NBSETUP program to allocate more NCBs ad sessios. For more iformatio about NBSETUP, see the file Nbset_dw.pdf i the LANtastic Olie Library. Istructios for usig the PDF files i the Olie Library appear i the LANtastic Istallatio ad Setup Maual. LANTASTIC TROUBLESHOOTING MANUAL

83 75 Icreasig buffers Icrease the buffers allocated for the CD-ROM drive o the MSCDEX lie. This parameter is usually /M:XX. /M:10 is usually sufficiet, but try icreasig that umber to No-DOS disk support Icrease the umber of o-disk support files i the LANtastic NET_MGR program. This will be located uder the server startup parameters. By default, o-dos disk support is set to 100. Try doublig that umber. MSCDEX lie MSCDEX eeds to load after the REDIR lie (LANtastic Redirector program). Move the MSCDEX lie to either follow the CALL statemet for LANtastic i the AUTOEXEC.BAT file or after the REDIR lie i the STARTNET.BAT file. Redirector loadig Make sure that REDIR (LANtastic Redirector) is loadig before Server. Usually this error occurs whe MSCDEX is t loadig after REDIR. MSCDEX ot loadig MSCDEX is t loadig for the CD-ROM. This could be due to a hardware coflict with aother device i the computer. Also, cofirm the MSCDEX driver will load without LANtastic. /S switch Check the MSCDEX lie for the /S switch. Remove the /S switch because it coflicts with the LANtastic Server program. /L switch Look for /L:X o the MSCDEX lie (where X is ay drive letter from A to Z). This chages the drive desigatio for the CD-ROM. For istace, the CD-ROM is typically D. If the MSCDEX lie says /L:E the the drive desigatio has bee chaged to E. Disk drive type The shared resource for the CD-ROM that has bee set up i NET_MGR uder Shared Resource Maagemet has the wrog disk drive type specified. Press Eter o the shared resource ad look at the disk drive type. It should read CD-ROM. If it does t, highlight it ad press Eter. A list will pop up. Select CD-ROM. Restart the computer ad test agai. APPENDIX A. LANTASTIC FOR WINDOWS 3.X AND DOS SOLUTIONS

84

85 INDEX A Abort, Retry or Fail prompt 52 accouts, problems with 52 adapters driver software, reistallig (Widows 95/98) 16 addig or removig software compoets (Widows 95/98) 24 Adobe Acrobat PDF files 5 See also Istallatio ad Setup Maual AEXNDIS_NIF 73 AILANBIO driver 74 AINDIS driver problems 29 ALONE commad, checkig etwork use with 41 ANSI.SYS i cofiguratio files 28 applicatio error, message 37 applicatios compatibility with LANtastic 70 computer locks up whe usig (Widows 95/98) 20 computer locks up whe usig (Widows NT) 9 coflicts betwee 4 lockups 56 multiple user 72 must exit before pritig 38 pritig from 54 problems ruig over etwork 34 problems with computer lockups 34 Arti-Facts BBS 4 attributes, file 71 AUTOEXEC.BAT file 28, 67 ad CD-ROM problems 75 attributes 28, 44 call LANTASTI lie 60 B basic commads i 67 BBS, Arti-Facts 4 bleeps, received whe coectig to resources 30 boot cofiguratio, basic 67 bootig problems (Widows 95/98) buffer areas i Share program 72 BUFFER= settig 67 buffers icreasig for CD-ROM drive 75 settig for priter 65 bus timig problem 53 C cablig ad other hardware problems, troubleshootig (Widows 95/98) 17, 18 cablig ad other hardware problems, troubleshootig (Widows NT) 7, 8 cablig problems 53 CALL statemet for LANtastic i AUTOEXEC.BAT file 32, 60, 75 caot create file, message 55 caot locate etwork ame, error message 32 caot write to, message 55 CD-ROM drivers, disablig i cofiguratio files 28 icreasig buffers o MSCDEX lie 75 problems 40 caused by switch i MSCDEX lie 75 wrog disk drive type specified 75 characters per secod (CPS) 36, 55 characters, ivalid i computer ame 47 clearig the prit queue 54 Close Program widow 20 commads ad switches ALONE 41 MEM/C 41 MORE 41 compatibility of software applicatios with LANtastic 70 with third-party products 4 compoets, etwork addig ad removig (Widows 95/98) 24 computer ame, addig LT- uder Widows NT 12 computer commuicatio problems uder Widows 95/ uder Widows NT 8 computer lockups (Widows 95/98) 19 computer ame error message 45 ivalid characters 47 maximum legth 47 same o several computers (Widows 95/98) 22 same o several computers (Widows NT) 11 computers ca t commuicate or coect (Widows 95/98) do t appear i Etire Network list (Widows 95/98) 17 do t appear i Etire Network list (Widows NT) 7 hag. See lockups, computer lockups ad bootig problems (Widows 95/98) lockups while ruig LANCHECK 59 CONFIG.SYS file 28, 74 attributes 28, 44 basic commads i 67 cofiguratio files checkig for read-oly attributes 28, 44 remarkig out lies i 52 coflictig hardware cofiguratio settigs 51 coflicts betwee programs or device drivers 4 coectio problems betwee computers (Widows 95/98)

86 78 cotrol directory corrupted, rebuildig (Widows NT) 13 cotrol directory corrupted 54 copy error, message (Widows 95) 45 corrupted cotrol directory, rebuildig 13 corruptio, disk 56 could t determie curret directory, message (Widows 95) 46 could t fid Widows system directory, message (Widows 95) 46 COUNTRY i cofiguratio files 28 D device coflicts 51 Widows 95/98 20 Widows NT 9 device drivers coflicts betwee 4 loadig i differet order 4 device ot ready, message 37 Directory of Support Services 6 discoects, itermittet disk compressio utility, usig with LANtastic 65 corruptio 56 drive type, specifyig for CD-ROM 75 errors 41 NDIS 51 space problems 55 DOS computer lockups 28 istallatio, troubleshootig 28 pritig problems SHARE program 72 troubleshootig LANtastic for DOSKEY i cofiguratio files 28 drivers device, coflicts betwee 4 fidig latest 3 i SETVER table 64 NDIS problems 51 duplicate redirectio or logi, message 32 duplicate redirectio, message 56 E EMM386 ad HIMEM.SYS lies i CONFIG.SYS file 28 Ed Task (Widows 95/98) 20 Ed Task (Widows NT) 9 Etire Network list, Widows 95/98 LANtastic 5.x ad 6.x computers do t appear i 17 eviromet space, out of 74 error message icorrect REDIR versio 23 ot eough server storage space (Widows NT) 12 error messages Add Priter Wizard, default priter caot be set (Widows NT) 10 alphabetical list of istallatio-related applicatio error 37 caot create file 55 caot locate etwork ame (Widows 95/98) 22 caot locate etwork ame (Widows NT) 11 caot write to 55 caused by disk corruptio 56 complete list, fidig 5 computer ame 45 copy error (Widows 95) 45 could t determie curret directory (Widows 95) 46 could t fid Widows system directory (Widows 95) 46 device ot ready 37 discoect-related 31 duplicate redirectio 56 duplicate redirectio or logi 32 error readig file 56 File Allocatio Table (FAT) 56 file ot foud 56 geeral file trasfer error (Widows 95) 46 icorrect disk (Widows 95) 46 icorrect fuctio (Widows NT) 12 isufficiet Maagemet Security Level 23 isufficiet NetBIOS resources 74 ivalid computer ame 47 ivalid drive specificatio 32, 60 ivalid switch 32 ivalid user ame or password 32 LANtastic for Widows 95/98 21, 22 LPICALLW.DLL 32 etwork adapter ot workig (Widows 95/98) 16 etwork commuicatio- related 31 etwork ode ot listeig 33 etwork ot preset (Widows 95/98) 16 o more coectios ca be made (Widows 95/98) 23 o more file hadles 34 ot eough space o disk (Widows 95) 49 out of disk space 55 out of eviromet space 74 partitio table 56 priter error 36 serial umber ot available 23 server coectio broke 33 server ot istalled (Widows 95/98) 17 task wo't ru without the Cliet (Widows 95/98) 16 this program requires VGA (Widows 95) 49 too may redirectios or logis 33 uable to bid to module 73 uable to create a directory (Widows 95) 49 ukow error (Widows NT) 12 what to do whe you receive 43 Widows 95/98 15 Widows NT 7 you do t have permissio to modify settigs for priter (Widows 95/98) 21 you do t have permissio to modify settigs for priter (Widows NT) 10 you ve bee deied access 33 Evet Viewer, checkig 14 EXAMPLES.TXT file, for editig PROTOCOL.INI LANTASTIC TROUBLESHOOTING MANUAL

87 79 F FaxRetur 4 FaxRetur system, usig See Directory of Support Services file attributes 71 file hadles, icreasig 72 FILES= settig 67 FTP server See Directory of Support Services G geeral file trasfer error message (Widows 95) 46 H hags. See lockups, computer Have Disk butto 19 Help, olie, usig 5 HIMEM.SYS commad 67 HIMEM.SYS driver 69 HP JetDirect priter, ca t share (Widows 95/98) 21 I icorrect disk, message (Widows 95) 46 icorrect fuctio, error message (Widows NT) 12 Istall folder (Widows 95/98) 25 istallatio preistallatio checks 27 problems, commo Widows 3.x ad DOS 44 reistallig 3 istallatio (Widows 95/98) troubleshootig problems that occur immediately after istallatio problems, lockups 52 isufficiet Maagemet Security Level, error message 23 isufficiet NetBIOS resources, message 74 itermittet etwork discoects 31 Iteral Share program, compared to DOS SHARE 72 Iteret usig for techical support 4 Iteret/Itraet troubleshootig. See the Readme file or olie Help ivalid computer ame, message 47 ivalid drive specificatio, message 32 ivalid switch error 32 ivalid user ame or password, message 32 IRQ ad I/O Base settigs, checkig ad troubleshootig (Widows 95/98) 20 IRQ ad I/O Base settigs, checkig ad troubleshootig (Widows NT) 9 L LANCHECK ad NDIS support 59 lockups while ruig 59 usig to check etwork 59 LANtastic compatible applicatios 70 Database (LDB), Widows 95/98 25 for Widows 3.x ad DOS troubleshootig for Widows 95/98 addig or removig software compoets 24 troubleshootig for Widows NT troubleshootig 7 14 Olie Library, usig 5 LANtastic Olie Library See Istallatio ad Setup Maual LANtastic server ot istalled message (Widows 95/98) 17 LASTDRIVE= settig 67 lockups while ruig LANCHECK 59 lockups ad bootig problems (Widows 95/98) lockups, computer 29 31, 41 caused by disk corruptio 56 logis= lie i STARTNET.BAT file 66 loopback redirectios i Widows 69 LPICALLW.DLL error 32 LPT timeout settig 56 LT- i computer ame, Widows NT 12 M memory maagers removig 3 troubleshootig 4 memory, usig MEM/C commad to check 41 messages, error alphabetical list of istallatio-related Widows 95/98 15 Widows NT 7 Microsoft Cliet for NetWare etworks (Widows 95/98) 23 module, uable to bid to, message 73 MORE commad, usig to slow display 41 mouse drivers, disablig 28 MSCDEX buffer settig i lie 75 driver problems 29 lie, loadig after REDIR 75 lie, locatio i AUTOEXEC.BAT file 60 lie, ot loadig 75 lie, switches i 75 switches i lie 75 multicast address table limit (Widows 95/98) 17 multicast addressig, disablig 18 multicast addressig, turig off (Widows 95/98) 18 multiple copies of prit jobs 11 multiple-user applicatios, problems ruig 34 N ame computer, with LT- uder Widows NT 12 NBSETUP program 74 NCBs 74 NCBS= settig 74 NDIS ad LANCHECK 59 disk error 51 driver does t load 51 drivers for etwork adapter card 67 drivers, basic lies i cofiguratio files 67 INDEX

88 80 NET SHOW commad 70 NET USE commad for pritig 61 havig duplicate 56 i Widows NetBIOS does t appear i Network Cotrol Pael (Widows 95) 19 ot i Network cotrol pael 19 resources, isufficiet 74 etwork adapter ot workig, message (Widows 95/98) 16 ALONE commad, checkig etwork use with 41 applicatios, problems ruig 34 checkig with LANCHECK 59 compoets, removig (Widows 95/98) 18, 24 compoets, removig (Widows NT) 8 error received whe pritig 37 ode ot listeig, message 33 ot preset, message (Widows 95/98) 16 pritig problems 35 software, computer lockup whe loadig 29 o more coectios ca be made, message (Widows 95/98) 23 o more file hadles, message 34 NodeRuer driver problems 29 NodeRuer Pro driver problems 29 ot eough server storage space, erro message (Widows NT) 12 ot eough space o disk, message (Widows 95) 49 O olie Help, usig 5 Olie Library, LANtastic 5 See Istallatio ad Setup Maual out of disk space, message 55 P PATH commad 74 PATH lie 67 i AUTOEXEC.BAT file 67 PATH statemet locatio i AUTOEXEC.BAT file 60 PDF files 5 o CD-ROM, usig 5 See also Istallatio ad Setup Maual permissio to modify priter settigs message (Widows 95/98) 21 permissio to modify priter settigs message (Widows NT) 10 plotters 64 prit drivers 54 priter ca t modify settigs (Widows NT) 10 trouble settig default (Widows NT) 10 priter error, message 36 priter ports 54 priters buffer settig 65 serial 64 problems with 40 pritig assigig T-Y-Z access rights (Widows 95/98) 21 assigig T-Y-Z access rights (Widows NT) 10 ca t prit (Widows NT) 9 caot prit 35 device ot ready 37 disk space for spoolig prit jobs 55 failures 55, 56 from a applicatio program 54 HP JetDirect priter 21 LPT timeout settig 56 maagig prit jobs through Widows 95/98 23 multiple copies of prit jobs are beig prited (Widows NT) 11 must exit applicatio to prit 38 NET USE commad for 61 etwork error received 37 prit jobs are mixig 36 pritout shows TIMEOUT or ERROR 36 problems uder DOS problems uder Widows 95/98 20 problems uder Widows NT 9 problems uder Widows v3.x problems, solvig too slow 36 troubleshootig (Widows 95/98) ureadable prit jobs 37 usig NET SHOW to check priter cofiguratio 61 problems if you do t fid a solutio 4 program lockups 56 programs coflicts betwee 4 problems ruig over etwork 34 PROTOCOL.INI file editig. See EXAMPLES.TXT file i LANTASTI directory lies i 73 R Readme file 5 read-oly file attribute i cofiguratio files 28, 44 reboot failure to 56 spotaeous 34, 56 REDIR driver problems 29 REDIR lie i STARTNET.BAT file 66 REDIR versio 23 reistallatio 3 REM commad 52 REM, usig i commad lie 28 ruig SERVER program temporarily 60 S Safe Mode, restartig i (Widows 95/98) 19 serial device 63 serial umber ot available, error message 23 serial priter or plotter 64 serial priter problems 40 server coectio broke, message 33 SERVER driver problems 29 LANTASTIC TROUBLESHOOTING MANUAL

89 81 server ot istalled message (Widows 95/98) 17 SERVER program ruig temporarily 60, 70 server storage space ot eough, error message (Widows NT) 12 servers ALONE commad, checkig etwork use with 41 same server ruig o two etworks (Widows 95/98) 22 same server ruig o two etworks (Widows NT) 11 some do t appear o etwork (Widows 95/98) 18 some do t appear o etwork (Widows NT) 8 temporarily makig your workstatio a server 60 SESSIONS= settig 74 SET commad 74 SETVER i cofiguratio files 28 table 64 Share parameters, icreasig 72 SHARE, DOS 71, 72 Share, Iteral 72 SHARE.EXE locatio i AUTOEXEC.BAT file 60 sharig violatios 34, 64, 71 whe pritig through Widows v3.x 37 SHELL= lie i CONFIG.SYS file 74 slow pritig 36 SMARTDRV, loadig properly for LANtastic istallatio 28 software versio, checkig i LANCHECK 59 soud adapter drivers, disablig 28 STARTNET.BAT file commads i 67 REDIR lie 66 STARTNET.BAT file, ad CD-ROM problems 75 STARTNET.BAT file, CALLig i AUTOEXEC.BAT 60 STARTNET.CFG file 74 SUBST commad, usig 69 support, techical 6 See also Directory of Support Services T Task Maager widow 9 task wo't ru without the Cliet, message (Widows 95/98) 16 Techical Notes 4 techical support 6 See also Directory of Support Services telephoe techical support See Directory of Support Services third-party products, compatibility with 4 this program requires VGA, message (Widows 95) 49 timeout pritig error 36 too may redirectios or logis, message 33 troubleshootig Techical Notes, usig 4 techiques, learig 2 4 testig likely causes 3 testig without etwork software loaded 2 tracig cause of problems 2 troubleshootig Widows NT usig the Evet Viewer 14 TSR programs 69 istallatio problems caused by 28 U uable to create a directory, message (Widows 95) 49 ukow error 12 W Widows 3.x ad DOS troubleshootig LANtastic for Widows 95 compatible adapters ad drivers 3 Widows 95/98 Etire Network list, LANtastic 5.x ad 6.x computers do t appear i 17 troubleshootig LANtastic for Widows cofiguratio, checkig 35 Widows for Workgroups 69 Widows NT troubleshootig LANtastic for 7 14 usig Evet Viewer 14 WINDOWS or WIN.COM lie locatio i AUTOEXEC.BAT file 60 Y you ve bee deied access, message 33 INDEX

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