pay monthly mobile price guide

Transcription

1 pay monthly mobile price guide 1

2 get more from Orange When you join Orange you can expect better value, easy-tounderstand costs and services to suit your needs. This price guide tells you all about the services available to Orange pay monthly customers and shows you just how much they cost. For billing and charging explanations please visit orange.co.uk/payingforcalls. If you would like more details about any of our products or services, further information can be found on orange.co.uk or by calling customers services free on from your Orange phone. 2 3

3 contents 6 animal plans 8 Canary 10 Racoon 12 Dolphin 14 Panther 16 multimedia services month plans from Orange month SIM only plans from Orange month SIM only plans from Orange 19 iphone plans 24 standard call charges 26 calls to premium rate and other special numbers 30 Customer Services and other important numbers 31 Your Group 32 message bundles 33 data services 36 BlackBerry bundles 37 using your phone abroad: set up and costs 38 mobile data charges 40 Europe Traveller 41 World Traveller 42 International calling 43 Services 46 Network performance promise 47 Early termination charge 4 5

4 animal plans Orange has four packages that make choosing a phone plan simple: Canary Racoon, Dolphin, and Panther. Each package has been designed around the lifestyles our customers lead, and how they use their phones, providing a simple starting point for choosing the correct plan. When you take an 18 month (or longer) contract we ll give you a Magic Number. Simply pick an Orange number and enjoy free unlimited calls as part of your plan. Add another number every 6 months for as long as you stay on an eligible package. The talk plan allowances and prices detailed here are our standard high street talk plans. Special deals and rates can be found online at shop.orange.co.uk/shop/index Canary you love keeping in touch and stick to what you know talk and text Racoon you need your phone to keep in touch. The following terms cover all our pay monthly animal and iphone plans: Price subject to payment by direct debit and non-itemised billing. Inclusive minutes: calls to UK landlines (beginning 01, 02, 03), UK mobile networks and Orange answerphone whilst in the UK. Inclusive texts: person to person texts in the UK. Text message delivery notifications not included. Calls to call forwarding services, 08 and 09 numbers not included and charged at up to max of 1.74/min. Calls to UK landlines and UK mobile networks are charged at 20.4p per minute and 12.3p to answerphone. Unused benefits will not roll over. Out of bundle calls are subject to a minimum charge of one minute and then charged per second. terms can be seen at www1.orange.co.uk/ onyourphone/terms.html. Blackberry service is subject to further terms at Mobile Internet: UK use only and subject to fair usage. Inclusive UK use only and subject to fair usage. Inclusive Photo Messages: 50 photo messages per month for use in the UK to UK mobiles only. Orange Maps: compatible devices and use in UK only. Orange may provide another service of similar value in substitution at any time. Other terms apply see orange.co.uk/orangemaps. First month free - first 30 days are free for new and upgrade customers only, you will then automatically roll to a 5 monthly charge unless cancelled. First month free is available on compatible devices only. Unlimited: subject to fair usage. Magic Numbers: Orange to Orange UK calls only. Subject to fair usage. Dolphin you love keeping in touch, anyway you want whether that s by text, , facebook or maybe even calling. Panther you want it all a plan packed with inclusive multimedia, text and minutes and a great range of handsets. 6 7

5 18 month package cost minutes texts optional benefit unlimited free for the first 30 days for one of the services (New and upgrade customers only): Anytime mobile internet (500MB), push , sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone, charged 5 per month unless cancelled 24 month package cost minutes texts optional benefit unlimited free for the first 30 days for one of the services (New and upgrade customers only): Anytime mobile internet (500MB), push , sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone, charged 5 per month unless cancelled 30 days SIM only package cost Canary you love keeping in touch and stick to what you know talk and text. minutes texts Mobile Internet - unlimited Anytime Mobile internet (500MB) 8 9

6 18 month package cost minutes text 300 benefit optional benefit unlimited UK landline calls free for the first 30 days for one of the services (New and upgrade customers only): Anytime mobile internet (500MB), push , sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone, charged 5 per month unless cancelled 24 month package cost minutes text benefit optional benefit unlimited UK landline calls free for the first 30 days for one of the services (New and upgrade customers only): Anytime mobile internet (500MB), push , sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone, charged 5 per month unless cancelled Racoon you need your phone to keep in touch. 30 days SIM only package cost minutes text benefit Mobile Internet - unlimited landline calls Anytime Mobile internet (500MB) 10 11

7 18 month package cost minutes texts unlimited anytime Mobile internet 250MB 500MB inclusive multimedia services push 2 optional benefit free for the first 30 days for one of the services (New and upgrade customers only): sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone, charged 5 per month unless cancelled 24 month package cost minutes Dolphin you love keeping in touch, anyway you want whether that s by text, , facebook or maybe even calling. text unlimited anytime Mobile internet 250MB 500MB inclusive multimedia services push 2 free for the first 30 days for one of the services (New & upgrade customer only) optional benefit 2 compatible devices only 30 days SIM only package push 2 sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone charged 5 per month unless cancelled cost minutes text inclusive multimedia services benefit unlimited Anytime mobile internet 500MB free for the First 30 days for one of the services (New & upgrade customer only): push , sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Games Zone charged 5 per month unless cancelled 12 13

8 18 month package cost minutes text unlimited anytime Mobile internet 750MB 1GB inclusive multimedia services push , sat nav with Orange Maps and 50 photo messages optional benefit Sky News and Sports or Orange Games Zone additional benefit free Answer Phone dedicated Customer Service, itemised billing and free answer phone inclusive Sat nav Handset specific 24 month package cost minutes text unlimited 1 anytime Mobile internet 750MB 1GB inclusive multimedia services push , sat nav with Orange Maps and 50 photo messages Panther you want it all a plan packed with inclusive multimedia, text and minutes and a great range of handsets. optional benefit Sky News and Sports or Orange Games Zone additional benefit free Answer Phone inclusive Sat nav Handset specific 2 compatible handsets only dedicated Customer Service, itemised billing and free answer phone 14 15

9 multimedia services Whatever plan you re on, you can add a multimedia service from 5 a month and get your social life sorted. If you already have a multimedia service in your plan and want to set it up, or add another one, visit orange.co.uk/youraccount chargeable options mobile internet push MB push Orange Maps basic Orange Maps professional Orange Maps photo messages 50 photo messages 100 photo messages Sky News and Sports* Sky News and Sports Orange Games Zone 2 inclusive games every month and 10% off all other content whilst a member. Available on compatible devices only. Sky News and Sports available on compatible devices. Other terms apply - see www1.orange.co.uk/entertainment/tv/termsskytv.php * 5 when taken at point of connection or upgrade. 6 when adding it to an existing plan. Orange Games Zone access to a catalogue of games 36 month plans from Orange Our new 36-month plans give you great value at a great price. 36 month package cost minutes text Calls are charged per second, however, calls outside of your inclusive bundle are subject to a minimum call charge of 25.5p. Try Off peak data will not be included in the tariffs

10 12 month SIM only plans from Orange 12 month package cost minutes text unlimited unlimited benefit 18 month SIM only plans from Orange Get more value with our 18 month pay monthly SIM-only plan. Without buying a new phone you can get extra value with plans from and unlimited texts on plans from a month. 18 month package Magic Number cost minutes text unlimited unlimited unlimited unlimited benefit Magic Number Mobile Internet Anytime Mobile internet 500MB iphone plans Get the most out of your iphone with specially designed plans including generous mobile internet on our network and at Wi-Fi hotspots in the UK. 18 month package cost minutes text Mobile Internet 1 500MB 750MB WiFi * 3GB Magic Number included Voic included Unlimited offers are subject to fair usage. Calls are charged per second for in bundle. Calls outside of your inclusive bundle will be rounded up to the next whole minute when they are charged. 18 * WiFi: BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. 60p daily data cap is applicable for out of bundle data usage. 19

11 iphone plans continued iphone extra plans 24 month package cost minutes text 250 unlimited 4 unlimited 4 unlimited 4 Mobile Internet 1 500MB 750MB 18 month package cost minutes text Mobile Internet 1 750MB 1GB WiFi* 3GB WiFi * 3GB Magic Number included Magic Number included Voic included Voic Inclusive multimedia service included 50 photo messages & sat nav with Orange Maps * WiFi: use of BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 4 unlimited offer is subjected to fair usage. itemised billing 1.54 per month included Internet Everywhere - Tethering from 5.10 per month * WiFi: use of BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage

12 iphone extra plans continued iphone 30 days SIM only cost month package minutes 600 text unlimited 4 cost minutes unlimited 1 text unlimited 4 unlimited 4 unlimited 4 unlimited 4 unlimited 4 Mobile Internet 1 750MB 750MB 1GB 1GB 1GB Mobile Internet WiFi * Magic Number Voic 500MB 3GB included included WiFi * 3GB itemised paper billing 1.54 per month Magic Number Voic included included Internet Everywhere - Tethering from 5.10 per month Inclusive multimedia service 50 photo messages & sat nav with Orange Maps 50 photo messages & sat nav with Orange Maps 20MB roaming data² 100 roaming minutes³ itemised paper billing 1.54 per month included Internet Everywhere - Tethering from 5.10 per month 3GB * Mobile Internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. WiFi: use of BT Openzone hotspots in the UK. 4 Unlimited offer is subject to fair usage. Tethering bundles cost bundle taken at contract sign/resign out of bundle cost per MB 500MB 1.5GB 3GB 10GB 2p/MB * WiFi: Use of BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Can be used in Ireland, Channel Islands and Europe 1 Zone to Make or received calls 3 Can be used in Ireland, Channel Islands and Europe 1 Zone. 4 unlimited offer is subjected to fair usage. bundle taken at any other occasion 3GB 10GB 5.1p/MB 22 23

13 Standard call charges You get loads of minutes and texts in your package, but if you use these up, the following charges apply. From 4 January 2011, all voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second. Standard call charges for animal plans & iphone plans zone cost per minute standard UK landline (01, 02, 03 numbers) 20.4p calls to other Orange customers 20.4p calls to other mobile operators including calls to T-Mobile customers 20.4p Answer Phone retrieval p Standard text Messaging 12.3p per message Text Message delivery receipt 1p* Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p (min 0p) 51.1p (min 0p) Standard Call charge for 1 month, 18 Month SIM only, 36 month and iphone SIM only plans. zone cost per minute standard UK landline 25.5p calls to other Orange customers 25.5p calls to other mobile operators including calls to T-Mobile customers 25.5p Answer Phone retrieval p Standard text Messaging p per message Text Message delivery receipt 1p* Photo Messaging p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p (min 0p) 51.1p (min 0p) Not paying by Direct Debit costs 3.58 per month. 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance. Calls are charged per second for in bundle. SIM Only Calls outside of your inclusive bundle will be rounded up to the next whole minute when they are charged. 36 month plan: Calls outside your inclusive bundle are subject to a 25.5p minimum call charge 24 25

14 calls to premium rate and other special numbers animal & iphone talk plans calls to premium rate and other special numbers continued number prefix calls to charity helplines Call charges if using an Orange phone (per min) Minimum call charge Free. Visit orange.co.uk/charity for full details calls to p 15.3p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding services* 20.4p 20.4p calls to 0844 followed by p 10.2p calls to 0844 followed by 428, 462 or p 76.6p number prefix premium rate numbers (09) International premium rate numbers ( calls to premium rate services operating on international prefixes) call charges if using an Orange phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 51.1p and 1.74 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 calls to all other 0844 and 0843 numbers 12.3p 12.3p calls to 0871, 0872, p 35.7p For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/ codesofpractice. 1 A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18th January Please find detail at: calls to personal number services beginning with p 76.6p All calls will be subject to a minimum call charge of 1 minute of any call type, unless stated otherwise. Customers are on iphone, SIM Only and 36 month plans are subject to minimum call charge of 5.1p, when charge is applied. satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p * Further detail for call forwarding number ranges can be found at

15 call to premium rate and other special numbers SIM only talk plans calls to premium rate and other special numbers continued number prefix Call charges if using an Orange phone (per min) Minimum call charge number prefix call charges if using an Orange phone (per minute) calls to charity helplines calls to p 5.1p calls to , p 5.1p calls to 0845 and p 5.1p premium rate numbers (09) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 51.1p and 1.74 per minute or as a fixed charge. calls to p 1.0p calls to call forwarding services* 20.4p 5.1p calls to 0844 followed by p 1.0p calls to 0844 followed by 428, 462 or p 56.2p calls to all other 0844 and 0843 numbers 12.3p 1.0p calls to 0871, 0872, p 1.0p calls to personal number services beginning with p 76.6p International premium rate numbers ( calls to premium rate services operating on international prefixes) 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/ codesofpractice. 1 A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18th January Please find detail at: satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p * Further detail for call forwarding number ranges can be found at

16 Customer Services and other important numbers call charges in the UK to Orange customer and operator services call charges if using an Orange phone (per minute) number to call from an Orange phone number to call from any other mobile free emergency services free 999/ /112 Orange Credit Card customer Service¹ 5.1p 850 if you call these numbers from any other network, you will be charged at that network s rate ¹ All calls are subject to a minimum call charge of 1 minute and calls are charged thereafter at a rate of 5.1 pence per minute with the cost of the call being rounded up to the next minute. This shortcode is only accessible when called from an Orange mobile phone whilst in the UK (excluding the Channel Islands) Your Group Enjoy unlimited free calls between phones in your household and an easy way to keep on top of the bills with Your Group from Orange. Calls to other Your Group users on the same account are subject to a fair usage policy of 3000 minutes per month per user. Pay as you go customers must have at least 10p available airtime credit to make free calls to other Your Group subscribers on the same account. enjoy unlimited free calls within the UK between all the phones in your Group, regardless of whether they are pay monthly or pay as you go customers n one bill for everyone in Your Group n convenient weekly or monthly pay as you go top-ups from a minimum of 2.50 per week or 10 per month n Reserve Tank for pay as you go customers Terms and conditions apply. For further details go to orange.co.uk/yourgroup or call customer services on

17 message bundles Adding a text bundle to your package can save you up to 75% off on standard text rates. To add text or photography bundles to your account call customer services free on 150. text bundle ¹Unlimited offer is subject to fair usage. Along with great savings on photo messaging, the 30 message photography bundle includes unlimited free uploading to Orange Album. Unused text or photography bundles do not roll over so make sure you use them up each month. cost per month 30 messages messages 5.10 unlimited messages photography bundle cost per month 15 messages messages messages 7.66 data services Mobile Internet Using a phone that supports GPRS or 3G, you can have an always on connection to services via the Mobile Internet to visit sites including Google, Yahoo!, ebay and Amazon or send and receive your personal including Yahoo! Mail and many others. With a mobile internet pack you can: n access amazing content and downloads via Orange World n browse the whole of the Mobile Internet n send and receive your personal (either via Orange World or direct to your phone s inbox, depending on provider and handset) megabytes explained The number of megabytes (MB) you use per month will depend on what you do on the Mobile Internet or how many s you send and receive (which will determine the best value bundle for you). For example, 4MB of data means you could do all of the following in one month: n browse 250 colour pages, including picture galleries, sports action, live news, maps and more n download two wallpapers each month n download two ringtones each month n download one film trailer or video clip each month As a general guide, sending 100 short s each containing 100 words is approximately equivalent to 1MB. Orange Mobile Broadband With an Orange Mobile Broadband dongle you can gain access to the web and on your laptop while you re out and about. For Orange Mobile Broadband pricing please go to orange.co.uk/mobilebroadband or call 150 from your Orange phone

18 Pay as you use without a data bundle If you do not want to buy an internet bundle you can pay as you use for 3/MB. The Daily Cap is automatically available to new customers, however, existing customers will need to request the service, Daily Cap will ensure that you will never spend more than 1.54 per day when browsing. You can buy a daily bundle for As of the 1st March 2010, we introduced a daily flat rate of 61.3p per day in replacement of the daily cap (see table below). This will apply automatically to new customers from 31 March 2010 for out of bundle data usage. Upgrading customers moving to a new talk plan will also get the new 61.3p per day flat rate automatically from April Existing customers will receive a SMS notifying them of when the new daily flat rate will apply to them. Mobile Internet browsing bundles Mobile Internet cost information Daily bundle* 1.02 per day Mobile internet access for one day. Valid until 23:59:59 on day of purchase *Should not to be used for Internet Tethering (E.g. Using your handset as a modem) out of bundle cost availability All PAY monthly customers Mobile Internet browsing bundles from March 2010 Mobile Internet cost information Anytime Monthly Browsing Bundle (500MB) Anytime Monthly Browsing Bundle (1GB) 5 per month per month 500MB anytime allowance per month 1GB anytime allowance per month out of bundle cost 61.3p per day 61.3p per day availability All PAY monthly customers All PAY monthly customers A daily flat rate of 61.3p per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB. 25MB provides enough data for normal levels of usage and browsing, however for those customers who are planning to download and stream data we would recommend that they take up one of our 500MB or 1GB bundles Existing customers can op-out from the 61.3p rate by contacting customer services and go back to the 1.54 cap. New customers from March or upgrading ones going onto new talk plans from April 30th will get the 61.3p daily rate as default and not be entitled to opt out

19 BlackBerry bundles You can enjoy unlimited access to your for free on Panther plans. If you re on another plan you can bring your BlackBerry to life for only 5.10 a month. BlackBerry bundles Pay monthly plan Panther plans other plans unlimited access free 5.10 per month using your phone abroad: set up and costs Using your phone abroad is as simple as using it at home. 24 hours before you travel, call 150 to enable international calling. To set up your Answer Phone PIN call 123 from your Orange phone (this will enable you to retrieve messages from your Answer Phone whilst abroad). If you need to know how much a call is going to be whilst you re away, you can text FROM [COUNTRY] to 159 and we ll let you know the cost. Don t forget this is FREE. Unlimited UK data is subject to an Orange fair usage. For more information please go to calling from zone Republic of Ireland & Isle of Man Channel Islands Europe 1* Europe 2 Australia USA & Canada Rest of World 1 Rest of World 2 calling the UK, Ireland & Channel Islands or Europe 1 calling any other zone receiving calls sending texts photo messaging (less than 50KB) photo messaging (over 50KB including video messaging) listen to answer phone 38.8p 38.8p 38.8p p p 40.9p 40.9p p p 14.3p 14.3p 70p 70p 70p 90p p 10.2p 10.2p 40p 40p 40p 50p 50p 61.3p 61.3p 61.3p 61p p 76.6p 76.6p 77p p 38.8p 38.8p p * Calls to customer services are free from your Orange phone. All call rates above are pence per minute (ppm) In EEA countries Iceland, Liechtenstein & Norway you will be charged 33p to make a call and 12p to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all networks in all countries and zones. All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls received whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands and Europe 1 will be charge 10.2p per message. For more information regarding call charge in aircraft, please go to For more information regarding call charge in ship services, please go to

20 mobile data charges If you re not sure how often you ll need data, you may prefer to pay for the data you use as you use it: this now costs as little as 3.07/MB (1MB on your mobile gives you approximately 100 WAP pages or 100 s or lets you send 10 pictures). Data used from zone GPRS/3G data - per MB Ireland & Channel Islands 3.07 Europe Europe 2, Australia, USA & Canada, Rest of World 1, Rest of World 2 Travel Data bundles make it easy to access the information you want and stay in touch while you re away. Sign up for one of our bundles to enjoy discounted rates on data while travelling. These bundles are perfect for browsing the internet on your phone. Travel in Countries in Ireland & Channel Islands and Europe 1 zones bundle cost bundle elements bundle duration 8 out of bundle charges per MB Travel all around the world* bundle cost bundle elements bundle duration out of bundle charges per MB MB 30 days EU 3.07 / The rest of world 8** MB 30 days EU 3.07 / The rest of world 8** MB 30 days EU 3.07 / The rest of world 8** MB 30 days EU 3.07 / The rest of world 8** MB monthly EU 3.07 / The rest of world 8** MB monthly EU 3.07 / The rest of world 8** MB monthly EU 3.07 / The rest of world 8** MB monthly EU 3.07 / The rest of world 8** * Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA & Canada, Rest of World 1 and Rest of World 2 zones. **To find out relevant region country list(s), please go to orange.co.uk/abroad for further information. Travel in USA or Canada bundle cost bundle elements bundle duration out of bundle charges per MB 5 4MB 30 days MB 30 days MB 30 days 8 5 4MB monthly MB monthly MB monthly MB 1 day* MB 1 day* MB 30 days MB 30 days MB 30 days MB 30 days MB monthly MB monthly MB monthly MB monthly 3.07 * Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be charged the bundle fee each day for any data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert to 3.07 per MB. The bundle will last up until midnight of that same day (local time)

21 Europe Traveller Get 25% off standard roaming rates in Europe with a Europe Traveller bundle. Europe Traveller 30 day holiday bundle Monthly frequent traveller cost allowance 200 to make calls 200 to receive calls for free in all countries in Europe 1000 to make calls 1000 Mins to receive calls for free in all countries in Europe World Traveller For 5.10 a month get unlimited discounts on all your calls and texts when travelling in top international destinations such as the USA & Canada, Australia, Turkey, Egypt and many more. calling from zone Ireland & Channel Islands making calls abroad standard % discount receiving calls abroad standard % discount sending texts abroad standard % discount 34.7p 38.8p 11% 12.3p 14.3p 14% 9.2p 10.2p 10% Europe 1 (inc. France, Spain) Europe 2 (inc. Turkey, Croatia) 34.7p 38.8p 11% 12.3p 14.3p 14% 9.2p 10.2p 10% 91p % 49p 70p 30% 28p 40p 30% Australia 60p 85p 30% 49p 70p 30% 28p 40p 30% USA & Canada Rest of World 1 Rest of World 2 77p % 49p 70p 30% 28p 40p 30% % 72p 90p 20% 40p 50p 20% % 80p % 40p 50p 20% n calls to customer services are free from your Orange phone n prices apply to all networks in all countries and zones n where a discount rate is not applicable (some zones, products), standard charges will apply n all calls made whilst in Ireland, Channel islands & Europe 1 will be charged per second with a 30 second minimum call charge, and all calls made whilst abroad other than Ireland, Channel islands & Europe 1 will be charged in 60 second increments n all calls received whilst abroad will be charged in per second n in countries where VAT is applicable, VAT is included in the above rates 40 41

22 International Calling Calling abroad from the UK Flat rate charges from the UK means great value all day long, so you pay the same all day, every day, whether you are calling a landline or mobile. For a list of countries and which zone they are in visit orange.co.uk/international or call customer services on 150. Call abroad Subscription Get our Call Abroad Subscription for 2.56 a month and benefit from discounts to all our international calling zones. Orange Zone Calling abroad from the UK standard rates Call Abroad Subscription rate 46p 18.4p Texting abroad from the UK photo messaging abroad from the UK - under/ over 50KB Making an international video call Receiving an international video call Services service description cost further information Orange Care Copy and Keep Worldwide cover for your phone against loss, theft, damage as well as developing a fault, subject to Orange Care General Terms and Conditions. Any claim accepted will be subject to an administration fee (currently 15). Replacement is usually within 24 hours of a claim being accepted Copy and Keep service, copies SMSs, photos, music downloads and videos (only media which is copyright free will be transferred) from phone to phone or to USB stick 6 per month per phone including Insurance Premium Tax, not applicable to certain high value devices 12 per month per phone including Insurance Premium Tax, applicable to certain high value devices To arrange or request a copy of Orange Care Genernal Terms and Conditions (OCGTCs), please call 150 free from your Orange phone, or from any other phone Free for New and Existing Orange Care Customers or 6 as a stand alone charge (per transaction) Orange Care is the insurance and warranty for your Orange device. The Orange Care General Terms and Conditions can be seen by visiting our website orange.co.uk. to use the Copy and Keep Service, visit an Orange Shop Europe 1 46p 20.4p Europe p 25.5p Ireland 15.3p 12.3p Australia 51.1p 28.6p USA 30.6p 12.3p Rest of World p 76.6p 20.4p 30.6p 51.1p free Orange Directory Enquires service UK Information finder Directory Enquiries by text Orange International Directory Enquiries service To request a UK national phone number Ask any type of question or request a directory listing by text To request an international phone number 70.5p per call. Maximum of 3 numbers per call. It is free to receive the searched number text. 30.6p per minute onward call connection texts to standard out of bundle rate; texts from per call. It is free to receive the searched number text call customer services on 150 or visit orange.co.uk/ call customer services on 150 or visit orange.co.uk/ call customer services on 150 or visit orange.co.uk/ Rest of World p Other 118 s Third party Directory Enquiries Prices to call other 118 numbers other than Orange may vary Please call customer services on 150 or visit co.uk/directoryenquiries 195 Accessibility Directory Enquiry service blind/disabled directory enquiries calls to this service are free for the first 90 seconds, then are charged at 20p per minute for onward call connections call 195/150 to register for access call from any other mobile to access the service Orange Text alerts You can choose from a range of categories: sports, news, weather, horoscopes, lottery results, text messaging games and jokes, financial news, body and soul and entertainment alerts From 12.3p per message received call 277 for details Orange Traffic service This service allows you to listen to Orange traffic information 40.9p per minute call 177 for details 42 43

23 Services Services service description cost further information service description cost further information Orange Maps Orange Postcards Orange Mobile TV Monkey tariff Music Player Orange Maps gives you the best of mobile maps and in-car navigation all on your mobile phone Use your phone to take a photograph and send it by MMS shortcode to be turned into a postcard that will be delivered by the Royal Mail Orange TV lets you watch channels you all know and love, as well as some exciting new ones on your 3G phone Call 247 or to listen to a friends playlist by entering their unique 7-digit Monkey playlist number Download songs from hundreds of artists straight to your phone in the UK 2.24 overseas standard WAP charges apply It costs 5 per month for regular TV packs, or 10 per month for the Max pack. Alternatively pay as you watch for 40p per minute 5p per minute from the UK. Standard roaming charges apply if calling from abroad Tracks usually cost 1.54 per track or buy a bundle of 3 for The cost is added to your monthly bill visit orange.co.uk/ orangemaps visit orange.co.uk/mms visit orange.co.uk/tv visit orange.co.uk/monkey visit orange.co.uk Local Number Memorable Numbers Your Account online If you don t want people to know you are using a mobile phone, you can have a local number. Available for London, Birmingham, Liverpool and Manchester dialling codes You can also choose a phone number that everyone can remember Manage your Orange account online No initial charge. Monthly charges: a number local to your billing address 18 a number not local to your billing address cost per incoming call 10.20p (pm) One off charge and then monthly charges depend on your service plan bronze Orange number silver Orange number gold Orange number bronze local number silver local number gold local number call customer services on 150 call customer services on 150 visit orange.co.uk Orange and Organise View your s on your handset via POP clients or Orange World. Have your third party accounts and Orange in one place by registering online to Orange Manager. Receive SMS notifications or listen to your s on Orange Answer Phone Normal data charges apply is included within the Orange World bundle allowance SMS alerts are free 20.4p per minute to listen to your s visit orange.co.uk/ andorganise Bills and Statements Itemised bills 1.54 Copies of bills Payment type Copies of itemised bills Charge for not paying by Direct Debit 3.60 per copy 3.58 per number call customer services on 150 call customer services on 150 Further information: call customer services on 150 Answer Fax Fax and data services Orange Answer fax lets you receive faxes directly to your phone while you re out and about and forward them to a convenient fax machine for printing Send and receive faxes and s, even browse the internet while you re on the move charged at normal Answer Phone rate (additional charges may apply) Data calls to freephone numbers will be charged at standard rates, depending on your service plan call customer services on 150 go to an Orange Shop or call 156 Bills in large print, Braille or Audio Phone unlocking charge Text delivery reports If you want to use your phone on an alternative network you can have your phone unlocked Receive a text informing you whether your message was successfully delivered call customer services on If you are still within the minimum term of your contract you must also pay the remainder of your monthly charges of your contract 1p per receipt call customer services on 150 call customer services on 150 call customer services on

24 network performance promise we ll give you credit if you re cut off Orange is the only network to give you up to a minute of talk time back, in the unlikely event that you re cut off during a call. n call the same number back within five minutes, and before calling anyone else, and we ll credit your account n redialled calls must last longer than three seconds for credit to be added n calls to fixed charge numbers, like Orange Directory Enquiries, will be credited as a call at your standard rate n on Talkshare accounts the credit will be available for the rest of the group to use n calls lost by a third party don t qualify for credit Our network promise doesn t apply to 3G, international calls, calls made whilst abroad, calls made whilst national roaming or freephone 0800 numbers. early termination charge price guide information n If you wish to terminate your contract early you are required to pay the remaining monthly line rental charges to cover your minimum contract period. However, you could be eligible for a discount, as explained below. n Orange pays money to other networks when you make calls and send texts and receives money when you receive calls and texts. So if Orange usually pays more than it receives, we ll make a saving if you terminate your contract early. n Orange has looked at the average calls and texts made and received on a range of tariffs and calculated whether on average we will save money if you terminate early and if so, how much. That average saving is the discount which you will receive. n It varies according to tariff and therefore the table below sets the discount which will be applied to any tariff which falls within a particular band of tariffs according to the cost of the monthly line rental. from to discount p from to discount line rental including VAT Your Early Termination Charge is worked out by: subtracting the appropriate discount (see table above) from your monthly line rental (Exc VAT). This is then divided by 30 to give a daily Early Termination Charge, and multiplied by the number of days left on your contract. If you are on Everyday 50 a different calculation is used. Your Early Termination charge is calculated by subtracting the appropriate discount (see table above) from 0.43p. This number is then multiplied by the number of days left on your contract and divided by 30. Example: Dolphin 35 customer with 120 days left on contract (discount) is subtracted from (monthly line rental Exc VAT) = This number is then divided by 30 to give daily Early Termination Charge = 0.87, and multiplied by 120 days left on the contract. Total Early Termination Charge is: 0.87 x 120 =

25 100% For further information about Orange and our products and services please visit our website at orange.co.uk. The information contained within this booklet is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn. For up to date information on the latest prices please visit orange.co.uk. All prices include VAT unless otherwise stated. Everything Everywhere, UK registered company Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW orange.co.uk All other trademarks are acknowledged. TAG OCH122329a 01/11 This booket is printed entirely on recycled paper containing 100% post-consumer recovered fibre. You can recycle this publication again. 48