our complete wireless rate plan and features guide

Transcription

1 our complete wireless rate plan and features guide

2 Coverage Map 4 Calling Plans 6 Data Plans 10 Features 15 Travelling with Your Device 23 Wireless Device Protection Plan 22 Get the best wireless plans with the most free cell-to-cell calling, the most free daytime minutes, the best coverage and the fastest network with SaskTel. Discover the freedom of keeping in touch with your friends and family, or staying connected to your business while on the go, with our best new plans and devices. Your Life. Connected. There s never been a better time to come on over and try wireless service with SaskTel. Wireless Number Portability (WNP) allows you to switch to SaskTel from other wireless providers and bring your number with you! WNP allows you to own your number no more updating business cards, notifying friends and family, etc. Choose from a wide variety of service plans. If your usage changes, you can change your plan at any time, FREE of charge. 2 3

3 98% 4G Coverage Stay connected wherever you go on Saskatchewan s largest and fastest growing network. 4G Coverage January 31, G Coverage December 31, 2012 EV-DO Rev A & 1X Digital Coverage 1X Digital Coverage Roaming Partner Coverage U.S. Long Distance Charges Apply 97% CDMA Coverage The coverage areas shown are approximate. SaskTel cannot guarantee that coverage will be exactly as shown since factors beyond our control also affect coverage. These include weather conditions, terrain, your distance from a tower, and whether the device is being used indoors or outdoors. Saskatchewan coverage as of January 31, Coverage areas outside of Saskatchewan are subject to change without notice. Long distance charges apply outside local calling areas. Rates vary depending on service plan. 4 5

4 Calling Plans Little Talk Big Talk Basic Talk & Text More Talk & Text Talk, Text & Starter Data Talk, Text & Ultimate Data Fee $20 $30 $25 $35 $45 $60 Daytime Minutes FREE Evening (6 p.m.-6:59 a.m.) and Weekend Calling Overage rate Long Distance Rate Cell-to-Cell calling N/A Unlimited Local Cell-To-Cell N/A Unlimited Local Cell-To-Cell N/A Unlimited Local Cell-To-Cell Text FREE Incoming Text Pay-per-use Outgoing FREE Incoming Text Pay-per-use Outgoing Unlimited Text Unlimited Text Unlimited Text Unlimited Text Call Waiting, Call Transfer, Three-Way Calling Data in Saskatchewan N/A N/A N/A N/A Data Roaming in Canada N/A N/A N/A N/A 250 MB (Overage rate is 3 per MB. Reduced speeds after 10 GB.) (additional usage 10 /MB) Unlimited (reduced speeds after 10 GB) (additional usage 10 /MB) Data Roaming in United States N/A N/A N/A N/A $10/MB $10/MB Extra Cell N/A $25 N/A $30 $40 $55 Calling Add-Ons Plan name 6 Unlimited Local Calling $15 Unlimited Local Calling and SK to SK Long Distance $20 Unlimited Local Calling and SK to North America Long Distance Only available on the Talk, Talk & Text, and Talk, Text & Data Plans. Long Distance Add-Ons Plan name 50 minutes of Anytime Long Distance within Canada for calls placed and received from anywhere in North America 300 minutes of Anytime Long Distance within Canada for calls placed and received from anywhere in North America $25 $ 5 $ of 83 applies to each device. These rate plans are not eligible for Add-a-Cell. Tethered Data can be added to Talk, Text & Starter Data and Talk, Text & Ultimate Data Plans upon request. Long distance rate for calls placed in Canada to anywhere in Canada or the U.S. 25 /min (U.S. roaming charges extra). Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavour to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds. Note for BlackBerry customers: Talk, Text & Starter Data and Talk, Text & Ultimate Data Plans are for devices with BIS (BlackBerry Internet Service) only. *Extra Cell. Pay for one plan at regular price and save $5/month on additional devices on the same account. See chart for details on eligible plans. 7

5 Unlimited Talk Unlimited Talk North America Enjoy the advantages of a plan that lets you use your device as much as you want, when you want. Unlimited Talk plans include unlimited local calling with other SaskTel wireless customers Unlimited local evening and weekend minutes Set number of local minutes that can be used during the day Unlimited evening and weekend calling is applied to calls placed or received anywhere in Canada from 6:00 p.m. to 6:59 a.m. Monday to Friday and all day Saturday and Sunday. Long Distance charges apply on applicable calls. Visit sasktel.com/callingscenarios for more information Plan name Weekday minutes Overage rate per minute Adda-Cell Unlimited Talk 300 $ $15 Unlimited Talk 600 $ $15 Unlimited Talk 1000 $ $15 Unlimited Talk 1500 $ $15 Unlimited Talk 2000 $ $15 Unlimited Talk 3000 $ $15 Unlimited Talk 4000 $ $15 Unlimited Talk 6000 $ $15 Plans in this suite are not unlimited, they have a maximum bucket of minutes attached. Available in monthly, one, two or three-year contract options. A monthly system administration of $6.25 and 911 of 83 applies to each device. Regular long distance rates apply. All plans include FREE Call Waiting, Three-Way Calling and Call Transfer. *Add-a-Cell. Share your plan minutes by adding up to 29 other devices to your Unlimited Talk plan for only $15/month per device. All devices receive unlimited local cell-to-cell calling within Saskatchewan. Long distance rate for calls placed in Canada to anywhere in Canada or the U.S. 25 /min. (U.S. roaming charges extra) A monthly system administration (SAF) of $6.25 and 911 of 83 applies to each device. Get more from a plan that gives you the freedom to make local and long distance calls within Canada and the U.S. as much as you want. Unlimited Talk North America plans include unlimited local and long distance calling with other SaskTel wireless customers (both customers must be within Saskatchewan during the call) Unlimited long distance evening and weekend minutes to anywhere in Canada and the U.S. (call must be placed from within Saskatchewan) Set number of long distance minutes that can be used any time of day for calls placed anywhere in Canada and the U.S. Unlimited evening and weekend calling is applied to calls placed or received from within Saskatchewan to anywhere within Canada or the U.S. from 6:00 p.m. to 6:59 a.m. Monday to Friday and all day Saturday and Sunday. Visit sasktel.com/callingscenarios for more information Plan name Weekday distance minutes* Overage rate per minute Adda-Cell Unlimited Talk NA 300 $ $15 Unlimited Talk NA 600 $ $15 Unlimited Talk NA 1000 $ $15 Unlimited Talk NA 1500 $ $15 Unlimited Talk NA 2000 $ $15 Unlimited Talk NA 3000 $ $15 Unlimited Talk NA 4000 $ $15 Unlimited Talk NA 6000 $ $15 *Weekday distance minutes apply to all out-of-province calling across Canada and the U.S. and daytime calling within the province. North America is defined as Canada and the U.S. and does not include Greenland, Mexico or Central America. Plans in this suite are not unlimited, they have a maximum bucket of minutes attached. Available in monthly, one, two or three-year contract options. A monthly system administration of $6.25 and 911 of 83 applies to each device. All plans include FREE Call Waiting, Three-Way Calling, Call Transfer, Call Forwarding and Detailed Billing. 8 *Add-a-Cell. Share your plan minutes by adding up to 29 other devices to your Unlimited Talk North America plan for only $15/month per device. All devices receive unlimited long distance cell-to-cell calling within Saskatchewan. A monthly system administration of $6.25 and 911 of 83 applies to each device. 9

6 Data Plans SaskTel Data Plans for ipad Mobile Internet Plans Free yourself from your desk and take advantage of one of the fastest wireless networks in the world! No more searching for a Wi-Fi hotspot or internet café. Surf the internet, check and access your network remotely all you need is a SaskTel mobile internet stick or capable device with a compatible laptop. Data Included $ MB $30 1 GB $55 4 GB $75 8 GB Canadian Roaming (additional usage 10 /MB) (additional usage 10 /MB) (additional usage 10 /MB) (additional usage 10 /MB) U.S. Roaming $6 per MB $5 per MB $3 per MB $3 per MB 4G DATA PLANS FOR IPAD Data Included Overages $ MB 5 per MB $35 5 GB 5 per MB SAF is not applicable to SaskTel ipad plans. The SaskTel ipad plans have a maximum data overage charge of $30/month. Canadian Roaming (additional usage 10 /MB). U.S. Roaming $3/MB. Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds. Overage rate is 3 per MB. SAF is not applicable to SaskTel Mobile Internet Plans. Mobile Tablet Plans Data Included $ MB $35 5 GB Canadian Roaming (additional usage 10 /MB) (additional usage 10 /MB) Overage rate is 5 per MB. SAF is not applicable to SaskTel Mobile Tablet plans. Fair Usage Policy: U.S. Roaming $3 per MB $3 per MB a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds

7 BlackBerry & Smartphone Plans Get access to the services and features you need so you can use your device as much as you want without having to worry about being charged for overages. BlackBerry with Features Plans Available with BlackBerry Internet Service Smartphone with Features Plan Available on select smartphones $15 $25 $40 $40 IM UNLIMITED in SK* UNLIMITED in SK* Text Msg N/A UNLIMITED Internet N/A N/A UNLIMITED IN SK* Call Display N/A Voice Mail N/A U.S. Roaming $10/MB $10/MB $10/MB $10/MB BlackBerry Internet Service plans include personal and instant messaging. BlackBerry Social with Features Plan Available with BlackBerry Internet Service $25 IM Text Msg Internet Call Display Voice Mail U.S. Roaming N/A UNLIMITED access to any of these IM applications in SK* BlackBerry Messenger, Windows Live Messenger, Yahoo! Messenger, Google Talk, AOL Instant Messenger UNLIMITED Unlimited access to Facebook, Twitter and MySpace $10/MB Available to new and existing customers on a monthly, one, two or three-year term. A postpaid wireless voice plan is required when subscribing to a BlackBerry plan. The voice plan and data plan must have a contract term of the same length and same end date. Not available on BlackBerry Enterprise Server. The Facebook, Twitter, MySpace and Instant Messaging applications are Virtual Preloads accessed via an icon downloaded to the device when activated. SaskTel Content Store can be accessed by the WAP Browser and charges are incurred for any purchases. *Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds. Available to all BlackBerry and smartphone customers. With these plans you choose the amount of data you need and each time you use your device for services like internet, and instant messaging, the data is taken from your pool of available data. Data Included $ MB $25 1 GB $60 3 GB $75 UNLIMITED IN SK* Canadian Roaming (additional usage 10 /MB) (additional usage 10 /MB) (additional usage 10 /MB) (additional usage 10 /MB) U.S. Roaming $6 per MB $5 per MB $3 per MB $3 per MB Overage rate is 3 per MB. Not applicable to the Unlimited in SK* plan. Available to new and existing customers in monthly, one, two or three-year term. Any data usage in the U.S. is not taken out of the data included in each plan. Customers on the $15 plan must subscribe to a postpaid wireless voice plan. *Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify ustomers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds

8 Features Examples of Data Usage Data usage varies based on which device you are using. The chart below indicates usage amounts for 1 GB of data in a one-month timeframe for three device categories: Feature Packs Feature Packs offer all the features that you use most often and some of the coolest, new services all for one low cost. FOR YOUR DEVICE sent/ received (text only) sent/ received (with attachment) Web pages viewed BlackBerry Smartphone Data Stick 524,288 52,429 29,959 5,243 3,495 1,748 14,980 5,825 4,194 Streaming Music 4.4 hrs 4.4 hrs 4.4 hrs Streaming Video 8.4 hrs 5.8 hrs 4.4 hrs App/Game Downloads 2, Call Display Enhanced Voice Mail $10 $15 $20 $25 Text Msg UNLIMITED Mobile Browser Voice Mail to Text Picture or Video Msg Streaming Video Streaming Radio Social media posts with photo 3,495 2,996 2,097 Savings $11 $18 $23 $43 FOR YOUR SMARTPHONE $17 Call Display Enhanced Voice Mail Text Msg UNLIMITED Voice Mail to Text Savings $16 All features require capable devices. If subscribing to the $20 Feature Pack, customer will be charged 45 for each picture/video message over the 10 included in the pack. If subscribing to the $25 Pack, customer will be charged 35 for each picture/video message over the 25 included in the pack. $17 Feature Pack is available on Smartphone plans only. Mobile Browser service is not compatible with BlackBerry

9 Calling Features SaskTel brings you a wide selection of great features. Check out some of our customer favourites. Call Display See who s calling before you answer. Call Forwarding Redirect calls to another number. $5/month $2/month Call Forward Busy $2/month Redirect calls when you re on your device. Call Forward No Answer Redirect calls when your device is off or not answered after five rings. $2/month Get all 3 for $3 $3/month Get the Call Forwarding features listed directly above for only $3! That s half price! Detailed Billing $2.50/month Receive a detailed list of both local and long distance calls on your monthly bill (without it, only your long distance calls are listed). Cellular Safety Plan Enjoy the safety and security of a device without paying for anything you don t need! One annual payment gives you or a loved one safety, security and simplicity. Cellular Safety Plan $199/year 60 minutes of local and long distance calling per month anywhere in Canada or the U.S. Pay up front with no additional s. Free Call Display and detailed billing. The SaskTel Cellular Safety Plan offer is subject to change or withdraw without notice. The plan is available to new and existing customers. Customers of the plan will be billed for usage over 60 minutes at a flat rate of $1 per minute. Activate this plan on any compatible SaskTel device. Voice Mail Services Voice Mail answers your calls when you can t, providing secure storage that is easy to access from any device, 24 hours a day. Mini Voice Mail $3/month 15 per minute message deposit and retrieval Stores up to five two-minute messages for seven days Voice Mail $5/month 15 per minute message deposit and retrieval Stores up to 25 three-minute messages for 14 days Enhanced Voice Mail Free message deposit and retrieval $10/month Stores up to 25 three-minute messages for 14 days Voice Mail to Text SaskTel Voice Mail to Text automatically converts your Voice Mail to text messages or and sends them to your device or computer. Voice Mail to Text Pay Per Use Voice Mail to Text Unlimited Visual Voice Mail 40 per converted message $5/month Quickly and easily view, listen and manage your Voice Mail messages right on your iphone or Android device without having to dial into your Voice Mail service. Subscribe to Visual Voice Mail by texting ADD VVM to Visual Voice Mail Visual Voice Mail requires the following SaskTel services: Wireless Voice Mail Data Plan Text Messaging $5/month Online Voice Mail Login to your Voice Mail account at msging.sasktel.net to access and manage your mailbox

10 Text Messaging Text Messaging is an easy and fast way to communicate with friends and family. Received messages are FREE! Text Messaging Pay-Per-Use 20 per message The ability to send and receive Text Messages is included with all rate plans on a pay per use basis. Text Messaging Basic $6/month Gives you 100 sent messages. Additional sent messages are 20 each. Text Messaging Unlimited $13/month Gives you UNLIMITED sent and received messages. Text MOBILE to and receive FREE alerts on the latest SaskTel downloads, contests and promotions. The 4G network will send a single typed message as multiple messages if it exceeds 140 characters. Charges associated with your Text Messaging plan will apply for each message segment. Messages sent to a customer of an International wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc, to which regular rates apply. Picture/Video Messaging Snap pictures or take 15 second videos and send them to your friends or family on their device or to an address. Store your pictures and videos on your online photo album where you can modify them to your liking. The ability to send and receive picture and video messages is included with all rate plans on a pay per use basis. Available only on capable devices. Picture and Video Messaging Pay Per Use 75 per message Pay only 75 for each message you send. Received messages are FREE! Picture and Video Messaging Basic $5/month Gives you 10 sent messages and UNLIMITED received messages. Each additional sent message is 45 each. 18 Picture/Video Messaging continued Picture and Video Messaging Enhanced $10/month Gives you 25 sent messages and UNLIMITED received messages. Each additional sent message is 35 each. Downloads Starting at $2.99 per download Get the latest ringtones, games, wallpapers and applications right from your device. Download directly from your device or from sasktel.com. The ability to download is included with all rate plans on a pay per use basis. Available only on capable devices. Riders Downloads Starting at $2.99 per download Get more Rider Pride for your device, exclusively from SaskTel. Choose from a variety of Rider wallpapers and ringtones. Go to The Rider Zone on the web or internet icon on your device. Capable SaskTel devices are required. User experience may vary by device. 50 download applies. Music Downloads Full Track $3 per download or 4 for $9 With over 2 million songs to choose from, in almost any genre, you can listen to your music anytime, anywhere right on your device. You can download the tracks from your device. Check out FREE songs of the week. The ability to download is included with all rate plans on a pay per use basis (rates vary). Available only on capable devices. DRM Free Starting at 69 per download* DRM free is full length music tracks that can be downloaded right to your device and listened to over and over again. The service is very similar to our other music downloads (ringtones) except songs that have been purchased through your device can also be downloaded to your computer, MP3 player, ipod** device, etc. for FREE. * SaskTel DRM free Music capable device is required. Internet access is required for downloading either from the website or WAP. A Data plan with Internet access is required. ** A trademark of Apple Inc. 19

11 Mobile Browser Service Streaming Video $5/month UNLIMITED in SK* Access popular websites. Easily access your Facebook account or other social networking sites. Check your sasktel.net account and read , instantly reply, compose new s and more. Get up-to-the-minute news and weather information. Access TSN, CFL, NFL, MLB, NBA and more to get the latest sports scores. Get local information like Weather, Movie Theatre Listings, Flight information and Lotteries. Use Canada411 to look up phone numbers and addresses. Facebook With Facebook Mobile, you can enjoy all of the same cool features that you would on your PC! Manage and access your profile, search for friends, add new friends, add notes, change your status, write wall posts and more! A Data subscription is required. Facebook Mobile Texts Pay Per Use or included in your Text Messaging plan or Feature Pack per message Received messages are FREE Set up mobile alerts on your Facebook account and get updates whenever something happens on Facebook. You decide what alerts you want to see, who they re from and how often you receive them! Or text your commands to FBOOK (32665) and your friends will see your updates, messages and pokes online in seconds! Facebook Mobile Uploads Pay Per Use 75 per message or included in your Picture Messaging plan or Feature Pack Keep your friends in the loop while you re on the go, with notes or pictures you just took with your device! *Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds. $10/month Streaming Video allows you to watch video clips anywhere you go. Get unlimited in SK* access to over 67 video channels in a variety of categories. Enjoy clips from Accuweather, CBC News Network, The Score, Sesame Street, Global National,The Fight Network and more. You can search for content and bookmark your favourites. Streaming Radio $10/month Just like satellite radio, Streaming Radio allows you to listen from your device. Get unlimited in SK*, commercial-free access to 37 amazing stations, like 80 s, Alt Indie, Hip Hop, Country, Rock, Dance and Electro. Experience your new and old music favourites from any genre and it goes anywhere you go. You can search for specific radio stations and bookmark your favourites. Mobile TV $7/month With Mobile TV you can watch live TV shows and looped content right on your device. Get unlimited in SK* access to our growing line-up of channels to keep you entertained. Enjoy news and entertainment from CBC News Network, The Weather Network, Comedy Time and Fight Reel. Or keep your children entertained with their favourite shows on YTV and Treehouse and more. Sign up now and receive one month for FREE. Streaming Video, Streaming Radio and Mobile TV are available on select devices. Mobile Browser service or a Data plan is required. Depending on the Data plan, usage charges may apply. *Fair Usage Policy: a. SaskTel reserves the right to reduce data speeds should the Customer s total data usage exceed 10 GB in a given month. This reservation applies to all Unlimited BlackBerry, Smartphone, and Unlimited Mobile Internet Plans and ipad data plans. b. A Customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer in excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds. Get all three! Save $12! $ 15 Streaming Pack Mobile TV Streaming Video Streaming Radio 21

12 10-4 Service $15/month* SaskTel 10-4 Service gives you an all-in-one communication tool with voice and walkie-talkie capabilities. Talk one-on-one or with a group of other 10-4 subscribers at the press of a button. Save money on long distance and usage charges with unlimited 10-4 talking to other 10-4 users across Canada. * Plus the monthly for your chosen wireless voice plan. Not available on the 4G network mark and design are trademarks of Bell Canada used under license. Wireless Device Protection Plan At SaskTel, we know how valuable your wireless device is to you and how stressful it can be if something happens to it. If your device is lost, stolen, damaged or malfunctioning SaskTel can help. SaskTel now offers a Wireless Device Protection Plan, administered by esecuritel. SIGNING UP Sign up when you activate your device, or up to 12 months afterwards. PAYMENT For $6 or $7 a month, you re protected against loss, theft and damage. For each approved claim, you simply pay a deductible ranging from $75 to $225, depending on the type of device. We ve made it easy to replace your device quickly and without hassle. Your claim can be processed over the phone and a replacement device can be picked up at a SaskTel Store or SaskTel Authorized Dealer. Travelling with Your Device Canadian Roaming WHAT YOU NEED A SASKTEL DEVICE Any Postpaid device should work. Cost CALLING Airtime Charges Your regular airtime will be charged based on your wireless voice plan Long Distance Charges You may also be charged long distance charges, depending on your wireless voice plan, where you are and where you are calling Calls made to or received from a Canadian or U.S. landline or wireless voice are 25 per minute if you are not on a Long Distance plan. Text Messaging Charges Incoming Text messages are free Sent Text messages are charged 20 per message. If you subscribe to Text Messaging Basic or Unlimited, the is included in your subscription. Messages sent from within Canada to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc, to which regular rates apply. Data Charges A customer s data usage is limited to /month when roaming on another carrier s network. SaskTel will endeavor to notify Customers when they are approaching the monthly limit. Any usage by a Customer is excess of this monthly amount will be billed to and payable by the Customer at a rate of 10 /MB and limited in data speeds

13 Canadian Roaming continued BILLING Since each situation is unique, we recommend you contact the Customer Relationship Centre at SASKTEL ( ) before you travel to find out the most cost-effective way to use your device while travelling. You could: Switch to a long distance wireless voice plan for the time you are travelling. SaskTel has Canadian and North American long distance plans that include long distance and airtime Add a long distance package to your current wireless voice service plan for lower long distance rates. There is no charge to switch We rely on other wireless carriers to provide us with the details of the calls you make outside the province, therefore billing may be delayed. Charges for calls made outside of the province are calculated based on the rate plan and minutes available at the time the call information is received from the wireless carrier that manages the roaming area. U.S. Roaming WHAT YOU NEED A SASKTEL DEVICE Any Postpaid device should work. COST CALLING Airtime Charges When you are travelling anywhere in the United States, calls made to or received from a Canadian or United States landline or wireless device are 95 per minute. If you are on a North America plan, the charge is based on the plan details. With no additional charges for U.S. taxes or daily surcharges, you will always know what to expect on your bill. You only pay for U.S. roaming minutes that you use. These minutes are billed according to the calling plan you are on. Voice Mail Retrieving messages from your device while roaming in the U.S. will be billed depending on the rate plan subscribed to as follows: If you are on a calling plan that includes airtime only (e.g. Unlimited Talk plan), you will be billed 95 per minute when retrieving messages U.S. Roaming continued If you are on a calling plan that includes airtime and long distance (e.g. Unlimited Talk North America plan), you will be billed based on the overage rate per minute for that particular plan Data Roaming rates specific to your plan apply, however data usage is not deducted from the data included in your plan. 1. BlackBerry & Smartphone with Features Plans 2. BlackBerry & Smartphone Plans $ MB Plan $25 1 GB Plan $60 3 GB & $75 Unlimited in SK Plan 3. Mobile Internet Plans $ MB Plan $30 1 GB Plan $55 4 GB & $75 8 GB Plan Text Messaging Incoming text messages are free. Sent text messages are charges 20 per message. If you subscribe to Text Messaging Basic or Unlimited, the is included in your subscription. Messages sent from within the United States to a customer of an International wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc, to which regular rates apply. BILLING When you are roaming, SaskTel relies on other wireless carriers to provide the details of calls made. This information may not be sent to SaskTel immediately, therefore billing may be delayed. $10/MB $6/MB $5/MB $3/MB $6/MB $5/MB $3/MB 4. Mobile Tablet & ipad Plans $3/MB 5. Mobile Browser Service $6/MB For examples of data usage refer to page 14. The charges for calls made while roaming in Canada or the United States are calculated based on your calling plan and eligible free minutes available at the time the call is made

14 International Roaming CDMA Network WHAT YOU NEED CAPABLE DEVICE We currently carry a variety of international roaming capable devices. Visit sasktel.com for details. SIM CARD A SIM Card that is activated with International Roaming. This is a one-time $30 charge. We will replace faulty SIM cards at no charge, but not lost or damaged SIM cards. INTERNATIONAL ROAMING / OVERSEAS DIALING Activated on your account a one-time $15 charge. A credit check is required to activate this service. POST-PAID WIRELESS CALLING PLAN If you want to make and receive voice calls while roaming internationally. SMARTPHONE OR BLACKBERRY PLAN OR MOBILE BROWSER SERVICE If you want to use your device to send and receive files, s, or use the internet while roaming internationally. COST CALLING Calling While Roaming Within CDMA Coverage 95 per minute, including long distance and airtime Long distance and other charges are set and charged by each international carrier. These charges are passed on to you. You only pay for the roaming minutes that are used. These minutes are never deducted from the free minutes included in your rate plan. Charges for premium calls while roaming, such as vote lines, information and directory assistance services, are extra. Calling While Roaming Within GSM Coverage $2.49 per minute, including long distance and airtime Airtime and long distance are charged per minute and billed to your SaskTel wireless account in Canadian funds Charges for premium calls while roaming, such as vote lines, information and directory assistance services, are extra Customers only pay for the roaming minutes that are used, and these minutes are never deducted from the free minutes included in their rate plan Data Roaming Within GSM Coverage 30 per 10 kilobytes (KB) or $30.72 per megabyte Data is charged in 10 KB increments to your SaskTel wireless account in Canadian funds Any data used while in GSM coverage is not deducted from the data included in your regular data rate plan For examples of Data Usage refer to page 14. Text Messaging Within CDMA Coverage Incoming text messages are free Sent text messages are charged 20 per message. If you subscribe to Text Messaging Basic or Unlimited, the is included in your subscription Messages sent from these locations to a customer of an International wireless carrier will be charged at 20 per message in addition to regular text messaging rates Text Messaging Within GSM Coverage Incoming text messages are free Sent text messages are charged a 99 surcharge in addition to your regular text messaging charges Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc, to which regular rates apply Voice Mail Regular voice mail charges apply When you access your voice mail in GSM coverage, you will pay the per minute charge of $2.49 per minute, which includes both airtime and long distance BILLING We rely on other wireless carriers to provide us with the details of calls made. This information may not be sent to SaskTel immediately, therefore billing may be delayed. All charges are billed to your SaskTel wireless account in Canadian funds. Taxes, including foreign government charges on telecommunications services, are extra. GST and PST apply

15 International Roaming CDMA Network continued International Roaming 4G Network continued COVERAGE To find out which services are available (calling, text message or data) in your travel area, refer to sasktel.com/international and click on the International Roaming Search Tool. SaskTel cannot guarantee the quality of service or which features will work in another service provider s territory. Based on country location and coverage, certain services and features may not be available. Coverage is subject to change without notice. BlackBerry Storm and Tour customers with International Roaming activated on their devices have access to GSM networks in the United States and Mexico, providing enhanced coverage and functionality (i.e. data) while in those areas. Devices will automatically seek GSM coverage first, but are subject to additional costs while on GSM networks. For instructions to manually set devices to CDMA mode visit sasktel.com/international and consult the BlackBerry International Roaming Guide. International Roaming 4G Network TEXT MESSAGING Incoming text messages are free Sent text messages are charged 99 per sent text message Pricing excludes third party shortcodes such as vote lines, ringtones and charity donations, to which regular rates apply VOICE MAIL Regular voice mail charges apply When you access your voice mail the per minute charge for the country you are in will apply, which includes both airtime and long distance BILLING We rely on other wireless carriers to provide us with the details of calls made. This information may not be sent to SaskTel immediately, therefore billing may be delayed. All charges are billed to your SaskTel wireless account in Canadian funds. Taxes, including foreign government charges on telecommunications services, are extra. GST and PST apply. 28 COVERAGE All SaskTel 4G devices are capable of international roaming. To find out which services are available (calling, text message or data) in your travel area, refer to sasktel.com/international and click on the International Roaming Search Tool. SaskTel cannot guarantee the quality of service or which features will work in another service provider s territory. Based on country location and coverage, certain services and features may not be available. Coverage is subject to change without notice. WHAT YOU NEED CAPABLE DEVICE All 4G devices have international roaming enabled. Visit sasktel.com for details. POST-PAID WIRELESS CALLING PLAN If you want to make and receive voice calls while roaming internationally. SMARTPHONE AND BLACKBERRY PLAN OR MOBILE BROWSER SERVICE If you want to use your device to send and receive files, s, or use the internet while roaming internationally. COST CALLING Per minute rates range between $1.99 and $6.99 per minute depending on the country you are roaming in. Refer to sasktel.com/international for details. Charges are billed to your SaskTel wireless account in Canadian funds Charges for premium calls while roaming, such as vote lines, information and directory assistance services, are extra Customers only pay for the roaming minutes that are used, and these minutes are never deducted from the free minutes included in their rate plan Data Roaming Within GSM Coverage 3 per kilobytes (KB) or $30.72 per megabyte Data is charged in 1 KB increments to your SaskTel wireless account in Canadian funds Any data used is not deducted from the data included in your regular data rate plan For examples of Data Usage refer to page

16 Why Choose SaskTel? MORE COVERAGE Enjoy the largest and fastest wireless network in Saskatchewan, serving over 98% of the province s population. Get virtually seamless digital coverage throughout North America with our roaming partnerships. Use your world capable device for International Roaming in over 200 countries worldwide. MORE SAVINGS Get more bundling options than with any other provider. Save big when you bundle your wireless device, long distance, internet, TV and home security. MORE VALUE Free local cell to cell calling with over 560,000 SaskTel wireless users in Saskatchewan (does not apply to Basic Talk & Text Plan). Long distance charges apply. Visit sasktel.com/callingscenarios for more information. Get the wireless features you use most in one convenient bundle with SaskTel Feature Packs. MORE FLEXIBILITY Choose from a wide variety of service plans. If your usage changes, you can change your plan at any time, FREE of charge. Talk, , browse the internet and text from virtually anywhere with SaskTel s large selection of innovative devices, smartphones and mobile internet devices. MORE FREEDOM No need to update phone numbers with all of your contacts ever again. MORE INNOVATION Enjoy the advantages that over 100 years of technological innovation brings from the advent of basic telephone service in 1908 to the latest high definition television service through your phone line. Benefit from communication networks that have seen more than $3.5 billion of investment in improvement since MORE SERVICE Get better service and support with over 140 SaskTel Stores and Authorized Dealers in 48 communities province-wide. Friendly, knowledgeable professionals are always available. All purchases includes our SaskTel Walk Out Ready program offering: Complete Device Set-up Contact & Data Transfer Free Set-up Free Bluetooth Pairing Free Voice Mail Set-up MORE GREEN Show your dedication to preserving the environment by supporting a company that recycles everything from fluorescent bulbs to computers and is taking a proactive approach to reduce its ecological footprint and greenhouse gas emissions. Find out about device recycling at sasktel.com. Help make the world a greener place by signing up for free SaskTel ebill. MORE CARING In 2010, SaskTel donated over $2.4 million to over 1200 non-profit and charitable organizations, community associations, venues, events and partnerships in 215 communities throughout Saskatchewan. More than 69,000 volunteer hours were contributed to community projects around the province by current and retired employees

17 We re here for you! SaskTel gives you the flexibility to contact us however you choose. Our Customer Care team is available Monday to Friday, 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m. All calls to Customer Care are free. Just dial *811 or SASKTEL ( ). It couldn t be any easier or faster! Stop in at one of more than 140 SaskTel Stores or Authorized Dealers across the province. See the SaskTel Phonebook listings (in print and online at under Cellular for the SaskTel Authorized Dealer nearest you. Or visit us online at sasktel.com. Mobile Browser is a trademark of Bell Mobility Inc. used under license. Facebook is a registered trademark of Facebook, Inc. Twitter is a registered trademark of Twitter, Inc. MySpace is a registered trademark of MySpace Inc. Yahoo! Messenger is a trademark of Yahoo! Inc. Google Talk is a trademark of Google Inc. AOL Instant Messenger is a trademark of AOL LLC. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. 12STEL013.01/12.XXM FSC logo Line up FSC logo with baseline of SaskTel logo