Post Paid. Vodafone Pty Limited ABN MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54

Transcription

1 Post Paid Standard agreement for the supply of the Digital Mobile Telecommunications Service Post Paid (Martin Dawes Telecommunications Pty Limited) Pty Limited ABN MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54

2 Introduction This Agreement is the standard agreement for the supply of the Digital Mobile Telecommunications Service Post Paid if you initially applied through the Service Provider to be Connected. This Agreement sets out the terms and conditions on which: we will provide the Service to you; and you may use the Service provided by us. This Agreement is in the following parts: Section 1 Description of Service Features and Charges which describes the Service and its features and sets out the charges applicable to the Service; Section 2 Call Plans which sets out the sets out the various Call Plans available under the Service, and the charges specific to each; Section 3 Dictionary which sets out the words that have a special meaning in this Agreement; and Section 4 Terms & Conditions which sets out the terms and conditions which apply to the Service. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54

3 Contents Section 1 Description of Service Features and Charges... 1 Part 1 Access... 2 Part 2 Voice Calls... 3 Part 3 TXT... 6 Part 4 Special Services Part 5 Value-Added Services Part 6 Roaming Part 7 Miscellaneous Costs Section 2 Call Plans FLATCHAT $120 PLAN MDT BUSIPLAN $26 PLAN Section 3 Dictionary Section 4 Terms & Conditions The Service Features of the Service Equipment and Access Coverage and Roaming Functionality Content and Material Calling Line Identification Changing Call Plans, Upgrading Your Mobile Phone and Call Plan Terms How much will you be charged for the service? What are the Charges? Included Calls and Included TXT Per Month Included Calls and Included TXT Messages in Monthly Access Fee not carried forward to next month MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page i

4 2.4 Rounding Variations in Charging due to Adaptations of Content and Material Variations to Charges and special promotions How do you pay for the service? How will we bill you? Will we charge you for bills? How often will we bill you? How can you pay your bills? By when must you pay your bills? What happens if you don t pay your bills on time? Credit limits and security deposits Our Obligations To provide the Service Numbering Handset Blocking Your Obligations Payment obligations Obligations regarding use of the Service Obligations regarding Material Obligations regarding Content Obligations regarding SIM Card Term and Early Termination Fee Term Early Termination Fee for termination during Call Plan Term Suspension of the Service and Termination of this Agreement Suspension for exceeding Credit Limit Suspension for loss of Your SIM Card Suspension for unusually high Charges Immediate suspension, limitation and termination in our absolute discretion MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page ii

5 7.5 Immediate suspension, limitation and termination on instruction of certain third parties or for technical problems Suspension, limitation and termination with notice Your right to terminate this Agreement Consequences of Suspension or Limitation Consequences of Termination Obligations on Termination Personal Information Collection Use Access and Correction Disclosure Acknowledgment Liability and Indemnity Our liability to you Implied representations and warranties and our maximum liability to you Liability which we cannot exclude You indemnify us Miscellaneous Terms Assurances Ownership of Your SIM Card and mobile number Assignment Enforceability Waiver Variation Standard Form of Agreement Inconsistency Commission Notices Governing law & jurisdiction MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page iii

6 Section 1 Description of Service Features and Charges This part of this Agreement describes the features of the Service and sets out the Charges which apply to use of each feature of the Service. This description is in 8 parts: Part 1 Access Part 2 Voice Calls Part 3 TXT Part 3A GPRS Part 4 Special Services Part 5 Value-Added Services Part 6 Roaming Part 7 Miscellaneous MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 1

7 Part 1 Access Access Enjoy access to the Network via Your Mobile Phone and the use of Your SIM Card. Charges We will charge you, monthly in advance, the Monthly Access Fee* applicable to Your Call Plan. If a bill we send you covers only part of a month (for example, if you connect or disconnect part of the way through our monthly billing cycle), we will pro-rata the Monthly Access Fee for that part of the month which you are Connected. ** * Some Call Plans provide you with Included Calls in the Monthly Access Fee or Included TXT Messages in the Monthly Access Fee. Refer to Your Call Plan in Section 2 of this Agreement and paragraphs 2.2 and 2.3 of Section 4 of this Agreement for details. ** We will also pro-rata any Included Calls in the Monthly Access Fee and Included TXT Messages in the Monthly Access Fee for that part of the month you are Connected. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 2

8 Part 2 Voice Calls Type of voice call Charges (unless otherwise specified, excludes Roaming) Standard Calls Make voice calls from Your Mobile Phone to, and receive voice calls to Your Mobile Phone from: any other mobile phone connected to any mobile telecommunications network in Australia; and any fixed line phone connected to any fixed line telecommunications network in Australia, other than: international calls (for which you will be charged at the rates set out below); calls to Special Numbers listed below (for which you will be charged at the rates set out below); calls you make to access Special Services (for which you will be charged at the rates set out in Part 4 below); and calls you make to access Value-Added Services (for which you will be charged at the rates set out in Part 5 below). You will be charged at the rates set out in Your Call Plan for each of these type of calls you make which are actually connected. For example, there is no charge for calls to an engaged number. There is no charge for receiving these types of calls. However, please note that calls connected to a recorded message announcing that the number has been temporarily disconnected or that the call cannot be completed are connected calls and will be charged. Depending upon Your Call Plan, these types of calls will be charged at either: one-second intervals; or 30 or 60 second intervals (rounded up to the nearest interval), and may include a flagfall, that is, an amount which you will be charged for making the call in addition to an amount charged in respect of the duration of the call.* Under most Call Plans, calls rates vary by call type and MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 3

9 Type of voice call Charges (unless otherwise specified, excludes Roaming) destination and are charged at different rates depending upon when the call is made, that is, at: "Peak" times; "Off-peak" times; or "Super Off-peak" times (only available on some Call Plans).* * Refer to Your Call Plan in Section 2 of this Agreement for details. International Calls Make voice calls from Your Mobile Phone to, and receive voice calls to Your Mobile Phone from: any mobile phone connected to any mobile telecommunications network overseas; and any fixed line phone connected to any fixed line telecommunications network overseas. Unless you are on the red SIM Call Plan, you will need to seek s approval before this service is activated. If you are on the red SIM Call Plan, this service is automatically activated from when you connect to the Service. You will be charged for these types of calls you make which are actually connected, at rates which vary by call type and destination.* There is no charge for receiving these types of calls (unless you are Roaming). * Go to or phone Customer Service for information about specific call rates Calls to Special Numbers If you have 's approval you may call: 008 numbers 11c per 30 seconds or part thereof 011, 0103, 1225 and 1245 Call Plans other than Corporate and Government Call MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 4

10 Type of voice call Charges Plans: (unless otherwise specified, excludes Roaming) $1.65 per call ( + flagfall and standard call rates applicable to Your Call Plan if THRU Connected)** Corporate and Government Call Plans: 44c per call ( + flagfall and standard call rates applicable to Your Call Plan if THRU Connected)** 15XX numbers (excluding 1500, 1505,1512, 1513, 1540, 1571 and 1575 numbers) rates vary by call type and Call Plan* 13 and 18 numbers rates vary by call type* if you have appropriate equipment, maritime and satellite services rates vary by call type and destination* 19XX numbers rates vary by call type* remote services rates vary by call type and Call Plan* * Go to or phone Customer Service for information about specific call rates **Refer to Your Call Plan in Section 2 of this Agreement for details. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 5

11 Part 3 TXT TXT Messaging Charges (unless otherwise specified, excludes Roaming) TXT messages Send TXT messages from Your Mobile Phone to, and receive TXT messages to Your Mobile Phone from: any other mobile phone* connected to a mobile telecommunications network in Australia; and any mobile phone* connected to certain mobile telecommunications networks overseas, the supplier of which, we have arrangements with to enable the sending and receiving of TXT messages,** other than: TXT delivery status reports (for which you will be charged at the rate set out in Part 4 below); Premium TXT messaging (for which you will be charged at the rate set out in Part 4 below); and SIM2 TXT messaging (for which you will be charged at the rate set out in Part 4 below). Unless Your Call Plan states otherwise, you will be charged 25c per TXT message of 160 characters you send (regardless of whether the TXT message is actually received by the person to whom you are sending it). There is no charge for TXT messages you receive. * TXT messages may only be sent and received by mobile phones that have the necessary technical capability ** Go to or phone Customer Service for information about overseas mobile telecommunications network suppliers with whom we have arrangements for sending and receiving TXT messages. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 6

12 Part 3A GPRS GPRS Charges (unless otherwise specified, excludes Roaming) GPRS Access mobile internet content, office network and use compatible through your GPRS Capable Phone. Unless Your Call Plan states otherwise: When using GPRS in a Coverage Area: You will be charged: a Monthly Fee in advance; and Usage Charges Over Monthly Fee (for any data you send or receive in excess of the Included Data in Monthly Fee), at the Pay As You Go rates set out below unless you otherwise select another Rate (also set out below) by phoning Customer Service. When using GPRS while Roaming internationally: You will be charged 3c per KB of any data you send or receive, subject to a minimum charge for 10KB each time you connect to GPRS When using GPRS while Roaming nationally: Currently not available MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 7

13 My Data and Business Data Rates (closed from 29/09/03 to new connections) MY DATA RATES Monthly Fee Included Data in Usage Charges BUSINESS DATA Monthly Fee Included Data in Charges Over Monthly Fee Over Monthly RATES Monthly Fee Monthly Fee Fee Pay As You Go NIL None 2c/KB* Pay As You Go NIL None 2c/KB* My Data 15 $14.95 Up to 1MB* 1.8c/KB* Business Data 10 $9.95 Up to 1MB* 1.8c/KB* My Data 30 $29.95 Up to 3MB* 1.6c/KB* Business Data 40 $39.95 Up to 5MB* 1.4c/KB* My Data 70 $69.95 Up to 10MB* 1.2c/KB* Business Data 70 $69.95 Up to 12MB* 1.1c/KB* * Data is billed per KB, subject to a minimum session charge for 15KB each time you connect to GPRS. 1MB = 1,024KB. Pay As You Go, Lite, Moderate Everyday, Executive and Power Data Rates GPRS RATES Monthly Fee Included Data in Monthly Fee Usage Charges Over Monthly Fee Pay As You Go NIL None 2c/KB* plus a minimum session charge for 15KB each time you connect to GPRS Lite $ MB* 1.16c/KB* plus a minimum session charge for 15KB each time you connect to GPRS Moderate $ MB* 0.78/KB* plus a minimum session charge for 15KB each time you connect to GPRS Everyday $ MB* 0.58c/KB* plus a minimum session charge for 15KB each time you connect MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 8

14 to GPRS Executive $ MB* 0.44c/KB* plus a minimum session charge for 15KB each time you connect to GPRS Power $ GPRS Reasonable Use Policy applies** GPRS Reasonable Use Policy applies** * Data is billed per KB. 1MB = 1,024KB. **GPRS Reasonable Use Policy - Reasonable usage is usage up to 100MB per month. If you exceed this limit, we may charge at a rate of $0.33c per KB plus a minimum session charge for 15KB each time you connect to GPRS for usage exceeding 100MB per month. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 9

15 Part 4 Special Services Special Service Charges (unless otherwise specified, excludes Roaming) Customer Service Phone 1555 from Your Mobile Phone to speak with our customer service representatives who are available 24 hours a day, 365 days a year for your general service and account enquiries. Free Operator Services Assistance By dialling 123 from Your Mobile Phone or from any other phone, a assistant will endeavour to provide you with any information you need or help you to access any service. Your ability to be connected to Value-Added Services is subject to the capabilities of Your Mobile Phone and other requirements which we may impose under this Agreement. Call Plans other than Corporate and Government Call Plans: $1.30 flag fall + 65c per each 30 seconds (billed per second) Network Services Navigator By dialling 123 from Your Mobile Phone or from any other phone, a assistant will look up and give you directions to addresses in all Australian capital cities and in some major regional areas $1.30 flag fall + 65c per each 30 seconds (billed per second) THRUConnect By dialling 013 or 1223 from Your Mobile Phone when in Australia or 0103 from Your Mobile Phone when overseas, the operator will look up any domestic (Australian) number and offer to connect the call straight through. No redialling is necessary. Call Plans other than Corporate and Government Call Plans: $1.10 flagfall plus standard call rates applicable to Your Call Plan for the call which is THRU MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 10

16 Special Service Charges (unless otherwise specified, excludes Roaming) Connected.* Corporate and Government Call Plans: Dialling 013 costs 44c. You will then be charged the flagfall and standard call rates applicable to Your Call Plan for the call which is THRU Connected. * *Refer to Your Call Plan in Section 2 of this Agreement for Calls to emergency services By dialling 000 from Your Mobile Phone when in Australia or 112 from Your Mobile Phone when anywhere in the world, you will be connected straight to emergency services Network problem reporting To report any difficulties or faults with the Network dial from Your Mobile Phone during our business hours. details. Free Free. INtouch Services INtouch services are a suite of answering and message services which you access from Your Mobile Phone. For assistance with any of these services, dial 122 from Your Mobile Phone. INtouch services include: CALLBack + You will be charged the flagfall and standard call rates applicable to Your Call Plan when dialling 122.* DEFAULT: As soon as you are in a Mobile Coverage Area, a TXT message will be sent to Your Mobile Phone to let you know you have new voic messages. Free MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 11

17 Special Service Charges (unless otherwise specified, excludes Roaming) Alternatively, by dialling 121, a personalised voic message service can be activated to take messages for you if you are unable to take a call. There are 2 methods of receiving that voic message: (1) You can dial 121 to retrieve any new voic messages. (2) As soon as you are in a Mobile Coverage Area, the voic message service will call you to let you know you have new voic messages. Call Plans other than red SIM Call Plan: You will be charged the flagfall and standard call rates applicable to Your Call Plan when dialling 121 to retrieve messages. You will be charged the flagfall and standard call rates applicable to Your Call Plan for diversion of incoming calls to voice mail.* red SIM Call Plan: You will be charged standard call rates when dialling 121 to retrieve messages. You will be charged standard calls rates for diversion of incoming calls to voic .* CALLback+ can store up to 20 messages of up to three minutes per message. Played messages will be automatically saved for five days. Unplayed messages will automatically be deleted after three days. CALLScreen By dialling 122, an answering service/paging system is activated with the assistance of a operator, which allows you to divert incoming calls to a operator, who takes a message on your behalf. The operator will then send a text message, of up to 160 characters, to the screen of Your Mobile Phone. * Refer to Your Call Plan in Section 2 of this Agreement for details. Call Plans other than Corporate or Government Call Plans: You will be charged a flat fee of: 5.5c if the diverted call is 10 seconds or less; or 99c if the diverted call is over 10 seconds Corporate or Government Call Plans: You will be charged a flat fee of: 0c if the diverted call is 10 seconds or less; or MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 12

18 Special Service Charges (unless otherwise specified, excludes Roaming) 66c if the diverted call is over 10 seconds CALLidentity If Your Mobile Phone has the necessary technical capability, this default service allows you to: identify an incoming caller by his/her phone number before you answer the call; and send your mobile phone number when you make a call. To de-activate the service dial 122. To de-activate on a call-by-call basis dial 1831 before the called number. You may also be able to activate or de-activate the service through a function on Your Mobile Phone, if it has the necessary technical capability. Free CALLwait and CALLhold If Your Mobile Phone has the necessary technical capability, these services allow you to switch between calls by using commands on your mobile phone keypad. Free Call Forwarding This service diverts incoming calls to another mobile phone connected to the Network or a fixed line telephone within Australia. 7.7c for each 30 seconds of the diverted call or part thereof Call Barring This service is a security option which allows incoming and/or outgoing calls to be barred. To activate this service, phone Customer Service. Free Call Conference If you have a conference call capable mobile phone, this service enables you to initiate a conference call and flagfall and standard call rates applicable to Your MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 13

19 Special Service call multiple parties to join the conference call. A maximum of 8 parties may participate in a conference call, depending upon the model of Your Mobile Phone and its conference call support features. Charges (unless otherwise specified, excludes Roaming) Call Plan per each person connected to the conference call* *Refer to Your Call Plan in Section 2 of this Agreement for details. Premium TXT Send TXT messages from Your Mobile Phone to: enter and/or third party promotions, competitions and vote in polls; or use third party messaging applications e.g. ICQ, MSN messaging. Receiving confirmation TXT messages in relation to competitions and voting polls you have entered. You will be charged for each of these types of TXT messages you send and/or receive at rates published on our website or as disclosed to you by third party competition promoters. If you accidentally call a number instead of sending a TXT message to the number, you will be charged the flagfall and standard call rates applicable to Your Call Plan.* *Refer to Your Call Plan in Section 2 of this Agreement for details. TXT delivery status reports You can set up Your Mobile Phone (usually via its "Messages" menu) to request that you be sent a TXT message confirming whether each TXT message you have sent has been delivered. 5c per each delivery status report sent to you My A variety of personalised information services and productivity tools are available to you through My, including , an online address book and calendar, news, sport, horoscope and entertainment Registering for My is free. Charges for using My are set out in its MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 14

20 Special Service listings. To be able to access My you must register at Charges (unless otherwise specified, excludes Roaming) terms and conditions of use which you may view at Mobile Bank If you have a Commonwealth Bank account, you can use Mobile Bank to obtain access to certain information on Your Commonwealth Bank account and carry out certain bank transactions. Mobile Bank allows you to do such things as: view balances on statement accounts, passbooks, credit cards, home loans, investment home loans and term deposits; transfer funds between Commonwealth Bank accounts; and pay bills using BPAY. 35c per TXT message sent to you MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 15

21 Part 5 Value-Added Services Type of Value-Added Service Charges (unless otherwise specified, excludes Roaming) Fax & Data Service Send faxes from a fax machine connected to your Fax & Data Capable Phone, or data from a compatible device connected to your Fax & Data Capable Phone. You can request access to the Fax & Data Service by phoning Customer Service. You will be charged: a $33 connection fee when you request and we provide you access to our Fax & Data Service; a $5.50 access fee per month; and call rates vary by Call Plan for data you send or receive via the Fax & Data Service.* *Go to or phone Customer Service for information about specific call rates PXT Send digital photos from your PXT Capable Phone to any PXT Capable Phone or any address. Receive digital photos on your PXT Capable Phone sent from any PXT Capable Phone or any address. 75c per each PXT you send. There is no charge for taking photos with your PXT Capable Phone or for receiving photos. live! Access a range of new mobile services on your live! Capable Phone, including PXT, arcade-style games, polyphonic ringtones, backgrounds, mobile internet and .* * Go to or phone Customer Service for further details about the features available under live! Because live! is accessed over GPRS, you will be charged at the GPRS rates (set out in the GPRS section in this Agreement) for any data you send or receive using live! In addition, you will be charged separately for each live! item you purchase as follows: MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 16

22 Type of Value-Added Service Charges (unless otherwise specified, excludes Roaming) PXT : 75c per each photo you send Video PXT : $1.25 per each Video PXT : you send Arcade-style Games: $3.00, $5.00 or $7.00 per each game you purchase (depending on the type of game) Backgrounds: $3.30 per each background you purchase Polyphonic Ringtones: $3.30 per each ringtone you purchase Musiwave RealMusic Ringtones: $4.50 per each ringtone you purchase Mobile internet service (including various news subscriptions, weather, horoscopes, sports updates): 50c each time you access a mobile internet site; $1.00 per week for each weekly subscription you subscribe to; $3.00 per week if you subscribe to all of the news subscriptions. If you discard a live! item you have or downloaded, you will still be charged for MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 17

23 Type of Value-Added Service Charges (unless otherwise specified, excludes Roaming) downloading the item. If your connection to a live! site is broken during a download, you will still be charged for the item you were downloading. You can complete the download by reconnecting to the site. You will not be charged again for downloading the item if you reconnect to the site within an hour after being disconnected. If you subscribe to weekly subscriptions, you will continue to have access to the subscription and will be charged every week for the subscription until you cancel the subscription. * Go to or phone Customer Service for SIM2 Access a range of new TXT services on your SIM2 Capable Phone, including My Account**, the Buzz, The Zone and M-Club.* **Account balance is not available if you have more than one connection under your account. Account balance is pre-gst and may not include all charges. details of charges for other live! features. You will be charged for each SIM2 feature, as follows: My Account: Free The Buzz: 50c per SIM2 TXT message sent to you The Zone: Ringtones - $3.30 per ringtone sent to you MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 18

24 Type of Value-Added Service *Go to or phone Customer Service for further details about the features available under SIM2. Charges (unless otherwise specified, excludes Roaming) plus standard call rates applicable to Your Call Plan apply for calling the Ringtones and Logos Download Service.* Logos per logo sent to you plus standard call rates applicable to Your Call Plan apply for calling the Ringtones and Logos Download Service.* TXT Games 25c per SIM2 TXT message sent from your SIM2 Capable Phone TXT Chat 25c per SIM2 TXT message sent from your SIM2 Capable Phone M-Club: Free * Refer to Your Call Plan in Section 2 of this Agreement for details. MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 19

25 Part 6 Roaming Roaming Charges Use the Service (except for some of its features)* when you Roam on the mobile telecommunications networks of other carriers in Australia and overseas. You will be charged for using the Service at the rates set out in this Description + additional fees which vary by call origin, destination and type*. You will also be charged for receiving voice and data calls at rates which vary by call origin, destination and type*. Charges for using GPRS when you Roam internationally are set above in Part 4 of this Description under "GPRS". * GPRS is currently not available when you Roam nationally. Go to or phone Customer Service for details of other features of the Service which are not available to you when you are Roaming * Go to or phone Customer Service for information about specific call rates MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 20

26 Part 7 Miscellaneous Costs Miscellaneous Cost Charges (unless otherwise specified, excludes Roaming) We may charge you for the following things: Cancellation of direct debit $2.20 per cancellation Copy of bill $5.50 per bill Dishonour fee (where your cheque or direct debit payment is dishonoured) $22.00 per dishonoured payment Handset blocking Free Late payment fee $3.30 per late payment Number Change Request Fee $71.50 unless due to harassment SIM Card Replacement Fee For replacement of a faulty SIM Card, the charge is free. For a replacement of a lost or stolen SIM Card, the charge is $ For upgrade to a SIM2 SIM Card, the charge is $ MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 21

27 Miscellaneous Cost Charges (unless otherwise specified, excludes Roaming) Paper Bills/ Call Records red SIM Call Plan: please call Customer Service for details Call Plans other than red SIM Call Plan: Free Transfer of ownership of Your SIM Card and/or Your Mobile Phone within 30 days of original connection Free Transfer of ownership of Your SIM Card and/or Your Mobile Phone after 30 days of original connection $71.50 per transfer request Transfer to a different Call Plan with our approval Charges vary depending on Call Plan Transfer to one of our other services with our approval (for example, No Plans ) Charges vary depending on service Unbarring Fee (payable where you have requested us to bar a feature of the Service and subsequently request that the feature be unbarred) $27.50 Hide SIM2 Feature Fee $4.95 MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 22

28 Section 2 Call Plans This part of this Agreement sets out the various Call Plans which are available under the Service, and the: Monthly Access Fees (if any); Standard Call charges; Included Calls Per Month and Included TXT Per Month (if any); and Call Plan Term, applicable to each Call Plan.* * Go to the relevant Call Plan tariff brochure, or phone Customer Service for further details about a Call Plan. Index of Call Plans The following Calls Plans are available under the Service: (a) My Choice 17, 22 and 33 (closed to Customers from 3/11/03) (b) My Choice 44, 55, 77, 111 (closed to Customers from 3/11/03) (c) My Choice 222 and 333 (closed to Customers from 3/11/03) (d) Budget 5 (closed to new Customers from 6 May 2001) (e) 9 Loyalty Plan (closed to new Customers from 6 May 2001) (f) MDT FONE2GO 20 Plan (closed to new Customers from 31 July 2002) (g) One Sec 15, 20, 30, 49, 69, 99 and 190 (closed to new Customers from 31 July 2002) (h) Flat Chat 10, 29, 30 and 55 (closed to new Customers from 31 July 2002) (i) Flat Chat 260 (closed to new Customers from 31 July 2002) (j) Flat Chat 20 (closed to new Customers from 31 July 2002) MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 23

29 (k) 120 Plan (closed to new Customers from 31 July 2002) (l) Association Plan (m) Call Plans 130 & 260 (closed to Customers from 14 June 2004) (n) One Sec SIM 30 (closed to new Customers from 31 July 2002) (o) MDT BUSIPLAN 26 Plan (closed to new Customers from 31 July 2002) (p) One Sec Corporate (q) Corporate Plan 90 (r) My 17, 22 and 33 (closed to new Customers from 31/07/02) (s) BYO Value 15, 25, 50, 100 and 200 (closed to new Customers from 31/07/02) (t) Business Choice Shared 40, 60, 100, 160 and 260 (Business Choice Shared 40, 60 closed to new Customers from 1/07/03) (u) Business Choice Stand Alone 40, 60, 100, 160, 260 and 500 (Business Choice Stand Alone 40, 60 closed to new Customers from 1/07/03) (v) BYO phone 25, 50, 100 and 200 (closed to new Customers from 31/07/02) (w) Option Plans (closed to Customers from 3/11/03) (x) Plan Shared 40, 60 (closed to NEW Customers from 3/11/03) (y) Plan Stand Alone 40, 60 (closed to NEW Customers from 3/11/03) (z) Datachoice Pay As You Go, Lite, Moderate, Everyday, Executive, Power (1 month SIM only) (aa) Datachoice Pay As You Go, Lite, Moderate, Everyday, Executive, Power (12 months SIM only) (bb) Datachoice Pay As You Go, Lite, Moderate, Everyday, Executive, Power (24 months SIM only) MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 24

30 (cc) Plan Shared 40+, 60+ (closed to Customers from 02/04) (dd) Plan Stand Alone 40+, 60+ (ee) My Choice 33+, 44+, 55+, 77+, 111+ (open only to existing My Choice and My Customers from 3/11/03) (ff) My Choice 222+ and 333+ (open only to existing My Choice and My Customers from 3/11/03) (gg) My 33+ (open only to existing My and My Choice Customers from 3/11/03) (hh) red SIM Post Pay MARTIN DAWES SFOA NOVEMBER WHAT IS A CONNECTED CALL 30/11/04 8:54 Page 25

31 a) MY CHOICE 17, 22 AND 33 (Closed to Customers from 3/11/03) Call Plan Monthly Access Fee Included Calls Per month My Choice 17 $17.00 $17 Call Discount $8.50 / $8.50, peak / off-peak split My Choice 22 $22.00 $22 Call Discount $11.00 / $11.00, peak / off-peak split My Choice 33 $33.00 $33 Call Discount $16.50 / $16.50, peak / off-peak split Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall Handset to Handset To Other Mobiles Local & Long Distance Handset to Handset To Other Mobiles Peak Off Peak 2.42 cents 2.42 cents 2.42 cents 2.09 cents 0.99 cents 2.09 cents 28.6 cents 15.4 cents 1.76 Cents 1.76 Cents 1.76 Cents 0.66 cents 0.55 cents 0.66 cents 28.6 cents 15.4 cents 1.32 cents 1.32 cents 1.32 cents 0.66 cents 0.55 cents 0.66 cents 28.6 cents 15.4 cents Call Plan Term: My Choice 17 and My Choice 22 Plans: 24 months My Choice 33: 18 months (for Customer who Connected before 1 March 2001) Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 26

32 Peak times: 7.00am to 7.00pm Monday to Saturday Off-peak times: all other times Choices: 24 months (for Customers who Connected on or after 1 March 2001) Either And either Free Off Peak to Calls (for the first 20 minutes of My Choice free TXT normal deliveries; each call); My Choice free TXT normal deliveries; Or My Choice free TXT normal deliveries; Free Off Peak Calls to domestic fixed line phones (for up to 200 minutes Or per month); Free unlimited voic deposits. Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 27

33 b) MY CHOICE 44, 55, 77, 111 (Closed to Customers from 3/11/03) Call Plan Monthly Access Fee Included Calls Per month Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall Handset to Handset To Other Mobiles Local & Long Distance Handset to Handset To Other Mobiles Peak Off Peak My Choice 44 $44 $ cents 1.21 cents 1.21 cents 0.66 cents 0.55 cents 0.66 cents 28.6 cents 15.4 cents My Choice 55 $55 $ cents 1.10 cents 1.10 cents 0.66 cents 0.33 cents 0.66 cents 19.8 cents 9.90 cents My Choice 77 $77 $ cents 0.99 cents 0.99 cents 0.44 cents 0.33 cents 0.44 cents 14.3 cents 4.40 cents My Choice 111 $111 $ cents 0.88 cents 0.88 cents 0.44 cents 0.33 cents 0.44 cents 14.3 cents 4.40 cents Call Plan Term: 18 months (for Customers who Connected before 1 March 2001) 24 months (for Customers who Connected on or after 1 March 2001) 18 months (for Customers who connected on or after 3 rd April 2002) Peak times: 7:00am to 7.00pm Monday to Saturday, Off Peak times: All other times Connection fee: $71.50 Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 48

34 Choices: Either And either Or Free Off Peak to Calls (for the first 20 minutes of each call); My Choice free TXT normal deliveries; My Choice free TXT normal deliveries; My Choice free TXT normal deliveries; My Choice free TXT normal deliveries; Free Off Peak Calls to domestic fixed line phones (for up to 200 minutes Or per month); Free unlimited voic deposits. Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 49

35 c) MY CHOICE 222 AND 333 (Closed to Customers from 3/11/03) Call Plan Monthly Access Fee Included Calls Per month Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall Handset to Handset To Other Mobiles Local & Long Distance Handset to Handset To Other Mobiles Peak Off Peak My Choice 222 $222 $ cents 0.77 cents 0.77 cents 0.33 cents 0.33 cents 0.33 cents 14.3 cents 4.40 cents My Choice 333 $333 $ cents 0.66 cents 0.66 cents 0.33 cents 0.33 cents 0.33 cents 11.0 cents 4.40 cents Features Free Off Peak to Calls (for first 20 minutes of call); Free Off Peak Calls to domestic fixed line phones (for up to 200 minutes Call Plan term: 24 months for Customers who connected on or after 1 March months for Customers who connected on or after 3 April 2002 per month); Peak times: 7:00am to 7.00pm Monday to Saturday, My Choice free TXT normal deliveries; Off Peak times: All other times My Choice free TXT normal deliveries Connection fee: $71.50 Free unlimited voic deposits. Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 50

36 d) BUDGET $5 (closed to new Customers from 6 May 2001) Call Plan Call Plan Term Budget $5 Plan 24 Months Monthly Access Fee Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall Handset to Handset To Other Mobiles Local & Long Distance Handset to Handset To Other Mobiles Peak Off Peak $ cents 2.53 cents 2.53 cents 2.42 cents 2.42 cents 2.42 cents 28.6 cents 18.7 cents Other: Customers are required to pay using a direct debit facility or credit card authority Free Off Peak to Calls (for first 20 minutes of call); And Either 5 free TXTSMS normal deliveries; Or Free unlimited voic deposits. Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 54

37 e) $9 LOYALTY PLAN (closed to new Customers from 6 May 2001) Call Plan Call Plan Term $9 Loyalty Plan 24 Months Monthly Access Fee Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall Handset to Handset To Other Mobiles Local & Long Distance Handset to Handset To Other Mobiles Peak Off Peak $ cents 2.42 cents 2.42 cents 2.09 cents 0.99 cents 2.09 cents 28.6 cents 15.4 cents Other: Available to existing customers only Free Off-Peak calls to PSTN (for up to 200 minutes per month) Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 55

38 f) MDT FONE2GO $20 PLAN (closed to new Customers from 31 July 2002) Call Plan Call Plan Term MDT Fone2Go $20 Plan 24 Months Monthly Access Fee Local & Long Distanc e $ cents Peak (per second) Off Peak (per second) Flag Fall Vodafon e Handset to Vodafon e Handset 2.25 cents Vodafon e To Other Mobiles 2.25 cents Local & Long Distance 2.22 cents Vodafon e Handset to Vodafon e Handset 0.12 cents Vodafon e To Other Mobiles 2.22 cents Peak Off Peak 33 cents 33 cents Other: $22 included calls per month Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 56

39 g) ONE SEC 15, 20, 30, 49, 69, 99 AND 190 (Closed to new Customers from 31 July 2002) Call Plan One Sec 15 One Sec 20 One Sec 30 One Sec 49 One Sec 69 One Sec 99 One Sec 190 Connection Fee Monthly Access Fee Call Plan Term Local & Long Distance Peak (per second) Off Peak (per second) Flag Fall To GSM Network Mobiles To Other Mobiles Local & Long Distance $71.50 $ months 2.69 cents 1.38 cents 2.69 cents 2.22 cents $71.50 $ months 2.58 cents 2.58 cents 2.58 cents 0.48 cents $71.50 $ months 1.38 cents 1.38 cents 1.38 cents 0.48 cents $71.50 $ months 0.91 cents 0.91 cents 0.91 cents 0.48 cents $71.50 $ months 0.80 cents 0.80 cents 0.80 cents 0.48 cents $71.50 $ months 0.80 cents 0.80 cents 0.80 cents 0.48 cents $0 $ months 0.80 cents 0.80 cents 0.80 cents 0.40 cents To Vodafon e GSM Network Mobiles 0.12 cents 0.12 cents 0.12 cents 0.12 cents 0.12 cents 0.12 cents 0.12 cents To Other Mobiles 2.22 cents 0.91 cents 0.91 cents 0.91 cents 0.80 cents 0.80 cents 0.80 cents Peak 0.33 cents 0.33 cents 0.33 cents 0.11 cents 0.11 cents 0.11 cents 0.11 cents Off Peak 5.50 cents 5.50 cents 5.50 cents 5.50 cents 5.50 cents 5.50 cents 5.50 cents Standard Calls are charged at the above call rates. All other calls are charged at the rates set out in Section 1 of this Agreement. Peak times: 7.00am to 7.00pm Monday to Saturday Off-peak times: all other times Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 57

40 h) FLAT CHAT 10, 29, 30 AND 55 (closed to new Customers from 31 July 2002) Call Plan Included Monthl Call Plan Peak (per second) Off Peak (per second) Calls y Term Access Per month Fee Local & Long Distance To GSM To Other Mobiles Local & Long Distance To GSM To Other Mobiles Network Network Mobiles Mobiles FLATCHAT $ months first 30 first 30 first 30 first 60 first 60 first seconds seconds seconds seconds seconds seconds 63.14, 33.77, 63.14, 23.98, 23.98, 43.56, subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 63.14, 33.17, 63.14, 11.99, 11.99, 21.78, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall FLATCHAT 10 $ months first 30 first 30 first 30 first 60 first 60 first Minutes seconds seconds seconds seconds seconds seconds 45.65, 45.65, 45.65, 67.54, 67.54, 67.54, subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 45.65, 45.65, 45.65, 33.77, 33.77, 33.77, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 58

41 FLATCHAT 20 $ months first 30 first 30 first 30 first 60 first 60 first Minutes seconds seconds seconds seconds seconds seconds 43.56, 43.56, 43.56, 23.98, 23.98, 23.98, subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 43.56, 43.56, 43.56, 11.99, 11.99, 11.99, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 59

42 Call Plan Included Monthl Call Peak (per second) Off Peak (per second) Calls y Plan Access Term Per month Fee Local & Long Distance To GSM To Other Mobiles Local & Long Distance To GSM To Other Mobiles Network Network FLATCHAT Minutes $ months first 30 seconds Mobiles first 30 seconds first 30 seconds first 30 seconds Mobiles first 30 seconds first 30 seconds 21.76, 21.76, 21.76, 22.86, 22.86, 22.86, subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 21.76, 21.76, 21.76, 11.43, 11.43, 11.43, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 60

43 i) FLAT CHAT 260 (closed to new Customers from 31 July 2002) Call Plan Monthly Access Fee Peak Rate Local & Long Distance to other mobile networks Handset to Off-peak Rate Super Off-peak Rate Peak Rate Off-peak Rate Super Off-peak Rate Peak Rate Handset Off-peak Rate Super Off-peak Rate FLATCHAT $ first 30 first 60 first 60 first 30 first 60 first 60 first 30 first 60 first Per seconds seconds seconds seconds seconds seconds seconds seconds seconds month 20.68, 21.78, 17.82, 20.68, 21.78, 17.82, 20.68, 21.78, 17.82, subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 20.68, 10.89, 8.91, 20.68, 10.89, 8.91, 20.68, 10.89, 8.91, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Included Calls Per Month: 760 minutes Call Plan Term: 24 months Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 61

44 j) FLAT CHAT 20 (closed to new Customers form 31 July 2002) Call Plan Included Calls Connection Monthl Call Plan Peak Off Peak Per Month Fee y Term (per second) (per second) Access Fee FLATCHAT 5 minutes $ months first 30 seconds first 60 seconds 20 (excludes international 93.94, 16.39, calls and some calls to subsequent 30 subsequent 30 Special Services) seconds seconds FLATCHAT 120 minutes $71.50 $ months first 30 seconds first 60 seconds 70 (excludes international 31.68, 15.84, calls and some calls to subsequent 30 subsequent 30 Special Services) seconds seconds Calls within Australia are treated at the Call Rates except calls to INtouch Services, Special Services, eg international calls Minimal call charges apply Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 62

45 k) $120 PLAN (closed to new Customers from 31 July 2002) Call Plan Monthly Access Fee Peak Rate Local & Long Distance to other mobile networks Handset to Off-peak Rate Super Off-peak Rate Peak Rate Off-peak Rate Super Off-peak Rate Peak Rate Handset Off-peak Rate Super Off-peak Rate $120 PLAN $ first 30 first 60 first 60 first 30 first 60 first 60 first 30 first 60 first 60 Per month seconds seconds seconds seconds seconds seconds seconds seconds seconds 20.68, 21.78, 17.82, 20.68, 21.78, 21.78, 20.68, 21.78, 17.82, subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 20.68, 10.89, 8.91, 20.68, 10.89, 10.89, 20.68, 10.89, 8.91, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall $132 included calls per month Call Plan Term: 24 months Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 63

46 l) ASSOCIATION PLAN Call Plan Monthl Call Plan Peak (per second) Off Peak (per second) y Term Access Fee Local & Long Distance To GSM Network To Other Mobiles Local & Long Distance To GSM Network To Other Mobiles Mobiles Mobiles ASSOCIATION $ months first 30 seconds first 30 seconds first 30 seconds first 60 seconds first 60 seconds first 60 seconds PLAN 29.37, 29.37, 29.37, 21.78, 21.78, 30.36, subsequent 30 subsequent 30 subsequent 30 subsequent 30 subsequent 30 subsequent 30 seconds 29.37, seconds 29.37, seconds 29.37, seconds 10.89, seconds 10.89, seconds 15.18, Flagfall 11.0 Flagfall 11.0 Flagfall 11.0 Flagfall 5.50 Flagfall 5.50 Flagfall 5.50 Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 64

47 m) CALL PLANS 130 & 260 (closed to Customers from 14 June 2004) Call Plan Included Calls Per Month Monthl y Call Plan Term Peak (per second) Off Peak (per second) Super Off-Peak (per second) Access Fee CALL PLANS 130 $110 $ months first 30 seconds 30.58, subsequent 30 seconds first 30 seconds 15.29, subsequent 30 seconds 9.79 first 30 seconds 12.21, subsequent 30 seconds 7.81 CALL PLANS minutes $ months first 30 seconds 30.58, subsequent 30 seconds first 30 seconds 15.29, subsequent 30 seconds 9.79 first 30 seconds 12.21, subsequent 30 seconds 7.81 Airtime discounts apply to Call Plan 260 only. On Call Plan 260 a 10% discount applies on each dollar over $200 on calls made after the 760 minutes of Included Calls Per Month have been used Included Calls Per Month on Call Plan 260 excludes international calls and calls to some Special Services Calls within Australia are treated at the Call Rates except calls to INtouch Services, Special Services, eg international calls Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 65

48 n) ONE SEC 30 contracted sim only (closed to new Customers from 31 July 2002) Call Plan Included Calls Per month ONE SEC Minutes Access Credit for first 12 months Monthl y Access Fee Local & Long Distance $20 $ minimum call charge, 1.3 per second thereafter Peak (per second) To GSM Network Mobiles minimum call charge, 1.3 per second thereafter To Other Mobiles minimum call charge, 1.3 per second thereafter Local & Long Distance 5.93 minimum call charge, 0.4 per second thereafter Off Peak (per second) To GSM Network Mobiles 5.58 minimum call charge, 0.08 per second thereafter To Other Mobiles 6.37 minimum call charge, 0.08 per second thereafter Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 66

49 o) MDT BUSIPLAN $26 PLAN (closed to new Customers from 31 July 2002) Call Plan Monthly Access Fee Local & Long Distance to other mobile networks Handset to Handset Peak Off-peak Super Peak Off-peak Super Peak Off-peak Super Rate Rate Rate Rate Off-peak Rate Off-peak Rate Off-peak Rate Rate Rate MDT $28.40 first 30 first 60 first 60 first 30 first 60 first 60 first 30 first 60 first 60 BUSIPLAN Per month seconds seconds seconds seconds seconds seconds seconds seconds seconds $26 PLAN 17.38, 17.38, 13.86, 17.38, 17.38, 17.38, 17.38, 17.38, 13.86, subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent subsequent 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 17.38, 8.69, 6.93, 17.38, 8.69, 8.69, 17.38, 8.69, 6.93, Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Flagfall Martin Dawes SFOA November What is a connected call 30/11/04 8:54 Page 67