Rivertel/Australis MobileGuide O p t u s / y e s G m o b i l e n e t w o r k v 1. 0

Transcription

1 Rivertel/Australis MobileGuide O p t u s / y e s G m o b i l e n e t w o r k v 1. 0 Table of Contents INTRODUCTION... 3 VOIC Setting up your Voic From your mobile phone... 3 From a landline phone... 3 Voic Message Retrieval... 3 From your mobile phone... 3 From a landline phone... 4 Accessing Voic from Overseas... 4 Voic Wake-Up / Reminder Call... 4 Set up a Voic Wake-Up/Reminder Call... 4 Voic Call Return... 4 Using Voic to return a call... 4 Diverting Calls to your Voic Cancelling Pre-existing Diversions... 5 Diverting calls to Voic with no answer... 5 Diverting calls to Voic if not reachable... 5 Diverting calls to Voic if engaged... 5 Unconditional call divert to Voic Cancelling Diversions... 5 Change the number of rings before diversion... 5 Voic Hints... 6 Voic Call ReCall... 6 Turning the Voic Call ReCall service on and off via SMS... 6 To turn Voic Call ReCall on via your mobile phone... 6 To turn Voic Call ReCall off via your mobile phone

2 Missed Call Service... 6 Turning the Missed Call Service on and off via SMS... 7 To turn MCS on via your mobile phone... 7 To turn MCS off via your mobile phone... 7 SHORT MESSAGE SERVICE - SMS... 7 Sending a Message using SMS... 8 Receiving an SMS Message... 8 International SMS... 8 MULTIMEDIA MESSAGING SERVICE - MMS... 8 Where can I send MMS?... 8 How do I set up my MMS handset?... 9 Generic MMS settings... 9 CALL BARRING... 9 CALL HOLD/WAITING... 9 Using Call Hold/Wait... 9 CALLER ID... 9 How to Use Caller ID YES (DIRECTORY ASSISTANCE) INTERNATIONAL ROAMING WAP/GPRS How does WAP GPRS work? What information can I view with WAP? How do I set up my WAP handset? Generic WAP/GPRS settings PREMIUM SERVICES (including Premium SMS) ZOO CELL CASTING To access the 955 Zoo Cell Casting via your mobile phone* OPTUS ZOO VOICE To access the 966 Optus Zoo Voice via your mobile phone*

3 INTRODUCTION Below we have listed RIVERmobile - Optus 3G Mobile User Guide instructions for setting up your mobile phone, activating and using Voice Mail as well as other features on the network VOIC Voic is your mobile's automated answering service. If you are unable to answer your mobile phone, with Voic the caller can leave a message. Just like a traditional answering machine, the caller will hear your greeting and if they choose, leave a message. It's that simple. To make sure you don't miss that important message, all messages not listened to are kept for 14 days. Plus, should you wish to refer back to a message; all read ones are kept for 7 days. Setting up your Voic From your mobile phone 1. Dial the 321 Voic Access Code and press SEND. 2. A recorded voice will then guide you through the Voic tutorial. This will assist you to: a) Change your user setting and record your personal greeting. b) Change your Voic PIN code. c) Record your name From a landline phone 1. Dial or You will be asked by a recorded voice prompt to enter your full mobile phone number, followed immediately by the # button. 3. You will then be asked to enter your 4-9 digit PIN followed by the # button. The default PIN is the last 4 digits of your mobile phone number (unless you have changed it). 4. A recorded voice will then guide you through the Voic tutorial. This will assist you to: a) Change your user setting and record your personal greeting. b) Change your Voic PIN code. c) Record your name. Voic Message Retrieval Voic messages can be retrieved from either your mobile phone or any other touch tone phone. From your mobile phone The message-waiting indicator will advise you that a message has been received: 1. Dial and press SEND. 2. Your messages will be played in the order in which they were received. 3. After each message, follow the recorded voice prompt options menu. The following options are available: a) Press 6 To return the call (dials the caller's phone number) b) Press 7 To replay the message 3

4 c) Press 3 To delete the message d) Press 5 To save the message (maximum 14 days) e) Press 9 To exit the system or return to the main menu Note: RIVERmobile recommends you delete your messages after you have listened to them. These short messages use up your mobile phone's message memory, so you will need to delete them regularly. If in doubt, refer to your mobile phone user guide for details. From a landline phone 1. Dial or A recorded voice prompt will ask you to enter your full mobile phone number followed immediately by the # button. 3. You will then be asked to enter your 4-9 digit PIN followed by the # button. The default PIN is the last 4 digits of your mobile phone number (unless you have changed it). 4. Voic will begin playing your message(s). After each message, follow the recorded voice prompt options menu. Accessing Voic from Overseas To retrieve your messages whilst overseas: Dial the international access code, or enter + then Voic Wake-Up / Reminder Call Need to get up for an important meeting? Then use your Voic as a wake-up or reminder service. Simply program the service to call your mobile phone at a nominated time of day, or schedule a call to be made regularly from Monday to Friday. Set up a Voic Wake-Up/Reminder Call 1. Dial Once you have listened to your Voic messages: a) Press 8 for user options, or b) Press 2 for call schedule options. 3. Follow the voice prompts to set a wake-up or reminder call: a) For Set Up Options Press 4 b) For Wake-Up Call Press 8 Voic Call Return Need to return a call? With Voic Call Return you may be able to call the person who has left a message in your Voic box. Using Voic to return a call With Voic , the system will identify whether a caller's number has been left with the message. 1. Dial Once you have listened to your messages, 3. Press 6 for user options. 4. Press # 5. A recorded message will then read the number to be dialled. To confirm you wish to call this number simply press 1 6. Alternatively, you can call another number by entering the number you 4

5 wish to call (including the area code), and then press # 7. Voic will dial the number and connect the call. 8. At the end of the call either wait, or press * * to be returned to Voic and listen to the remainder of your messages. Note: The Call Return facility is only available when the Caller ID is captured or the number is entered by the caller at the end of their Voic message. This service is only available when retrieving messages from your mobile phone handset. Diverting Calls to your Voic There are a number of diversion options available with Voic . Note: When your mobile phone is unreachable, engaged or unanswered, the call will automatically be diverted to your Voic . Cancelling Pre-existing Diversions Prior to activating a new diversion we suggest that you cancel your preexisting diversions by dialing the following sequence on your mobile phone: # # # then press SEND Diverting calls to Voic with no answer With this option your unanswered calls will automatically be diverted to Voic . To activate dial: * * 6 1 * # then press SEND. Diverting calls to Voic if not reachable Your calls will automatically be diverted when your mobile phone is switched off or not in a mobile coverage area. To set up this diversion dial: * * 6 2 * # then press SEND Diverting calls to Voic if engaged With this option your calls will automatically be diverted when you are on another call. To set up this diversion dial: * * 6 7 * # then press SEND Note: Any activation of Call Hold/Wait will override this particular diversion. Unconditional call divert to Voic If you wish to have all your calls diverted to Voic , no matter what the situation, then this is the option for you. To set up this diversion dial: * * 2 2 * # then press SEND Cancelling Diversions To cancel your selected diversions, dial: # # call diversion option #, then press SEND Change the number of rings before diversion Enter the following code directly into the handset to extend ringtime before diverting to voic ; * * 61 * 321 * * 30 # SEND where 30 is the time in seconds before diverting to voic . 5

6 Voic Hints With Voic 321 access, you can navigate whilst listening to your messages. To rewind messages: 1. Press * to back up 8 seconds in the message. 2. Press * * or 7 to play message from the beginning. 3. Press * * * to replay previous message. To fast forward messages: 1. Press # to go forward 8 seconds in the message. 2. Press # # to skip to the end of the message. Other hints: Press 1 to pause. Voic Call ReCall Never miss caller information with Voic Call ReCall. When a caller diverts to your Voic and hangs up during the greeting, Voic Call ReCall captures the call information and sends it to you via SMS. Receive notification of a caller's number to your mobile phone via an SMS message making it quick and easy to return a call. Return the call or send an SMS message. Voic Call ReCall is simple for you to activate and deactivate. Voic Call ReCall is automatically activated, free of charge, when you activate your mobile service. Once you receive an SMS with a caller's number you can return the call immediately or return an SMS. Note: The Voic Call ReCall service will not work if you do not have Voic activated on your mobile service. Turning the Voic Call ReCall service on and off via SMS 1. SMS ON or OFF 2. Send to 147 To turn Voic Call ReCall on via your mobile phone 1. Dial Listen to welcome announcement 3. Listen to instruction 4. Press 1 to activate To turn Voic Call ReCall off via your mobile phone 1. Dial Listen to welcome announcement 3. Listen to instruction 4. Press 2 to deactivate Missed Call Service The Missed Call Service (MCS) is an alternative to Voic and captures the Caller ID of incoming calls when you are un-contactable. It then sends an SMS message to your mobile phone that includes the captured Caller ID, date and time of the missed call. Un-contactable includes: 6

7 No Answer. Busy (for example: Call Waiting not active or all lines are busy). Out of mobile coverage. Mobile phone turned off. Rejected call, for example a forced diversion. MCS is automatically activated, free of charge, when you connect your mobile service. Turning the Missed Call Service on and off via SMS 1. SMS ON or OFF. 2. Send to Receive SMS message: a) Free Msg. To turn Missed Call Service on or off, send ON or OFF to 159. You will not be charged to change your Missed Call Service Settings. b) Free Msg. Thank you. Your Missed Call Service, request has been received and will be processed. c) Free Msg. Thank you. There was a technical problem processing your Missed Call Service request. Your request was not received. Please try again. d) Free Msg. Missed Call Service is not available to you yet. You will receive the Missed Call Service in the near future and get a welcome SMS once activated. To turn MCS on via your mobile phone 1. Dial Listen to welcome announcement: 3. Listen to instruction. 4. Press Listen to confirmation that service will be switched on the next working day. 6. Hang up. To turn MCS off via your mobile phone 1. Dial Listen to welcome announcement. 3. Listen to instruction. 4. Press Listen to confirmation that service will be switched off the next working day. 6. Hang up. SHORT MESSAGE SERVICE - SMS Your mobile phone no longer only provides voice related communication. With SMS, if you can't talk, then let your fingers do it for you - send a text message instead. With the facility for up to 160 characters, send a message to any other mobile phone within Australia*. Even if that person's mobile phone is busy or turned off, they will still receive your message. As your mobile phone number will also be sent with your message, the recipient can respond easily and quickly. 7

8 Sending a Message using SMS 1. Using the menu on your mobile phone, enter the Messages or Mail section, then press OK. 2. Select the Send/Create/New text messages option, then press OK. 3. Key in the message using your keypad. 4. Press SEND, OK or YES. 5. Enter the mobile phone number you want the message delivered to. 6. Select OK or SEND. * May not be available on some GSM mobile phones, please contact RIVERmobile to confirm availability. Receiving an SMS Message 1. If you have the MWI (Message Wait Indicator) * on your mobile phone then you have received a message. 2. Choose the READ option and then erase, reply or save the message. International SMS SMS your overseas friends and family You can now send an International SMS* to friends and family abroad. International SMS is the quick, cheap and easy way to send text messages (up to 160 characters) to compatible digital handsets on overseas networks. It s the perfect way to bridge the distance and stay in touch. To send an International SMS dial + [country code] [mobile number minus the first digit]. (Pressing + on your phone should automatically dial the international access code. On most phones the + is located on the button with the *). Note: when dialing an international mobile number you drop the first digit of the mobile number. * International SMS is possible provided the overseas network has an International SMS agreement with RIVERmobile/Optus. Message charges are incurred on sending the message, regardless if successfully delivered or not. It may take up to eight days from the original send date for the message charges to be applied. SMS Message Centre numbers MULTIMEDIA MESSAGING SERVICE - MMS The Multimedia Messaging Service (MMS), as its name suggests, offers the ability to send messages comprising a combination of images, sounds, animations, text (with no character limit) and video to MMS capable handsets. Where can I send MMS? 1. To another mobile phone - If MMS is not set up on the mobile you are sending an MMS to, it will be received as a SMS text message with a Web URL, a login and password for online access. 2. To an address. 8

9 How do I set up my MMS handset? Before you use MMS, you need to follow the handset user guide instructions to set up the handset settings. Then log into ASP!RE and ensure that MMS/PXT has been enabled under the Service access section. Once your MMS handset and the service have been set up with RIVERmobile, follow the handset user guide to send an MMS to yourself to start the service on your handset. Generic MMS settings APN: mms Username: (blank) Password: (blank) MMSC: mmsc.optus.com.au:8002 Proxy: :8070 CALL BARRING Call barring provides you with the facility to prevent certain calls being made from your mobile phone, and in some circumstances, it can also prevent calls being received. This can be achieved using the Service Access section under the service in ASP!RE. Bar and unbar services as required, and then hit SUBMIT Other forms of barring available are: Bar IDD and 1900 calls Bar international roaming Bar all except local calls CALL HOLD/WAITING Waiting for an important call? If you are on your mobile phone and another call comes through, with Call Hold/Wait you will immediately be alerted by a special tone. Simply put your current call on hold and take the second one. You can then alternate between the two. If necessary, you can even put your current call on hold to make a new one. Using Call Hold/Wait If you are on a call and another one comes through you will hear a stuttered beep tone in the background. If you wish to place the first call on hold and answer the second, simply press the SEND button.to switch between calls, simply keep pressing the SEND button. CALLER ID When your mobile phone rings, you no longer need to guess who it is. With Caller ID the phone number of the caller will appear on your screen. You can choose to take the call or divert it to one of your messaging alternatives. Plus, if the person who is calling has their name and phone number recorded in your mobile phone's memory, then in most cases their name will be displayed. 9

10 Caller ID allows you to screen your calls and decide: 1. Which calls to answer, which to call back later and which to pass to Voic 2. Whether to use the Call Hold/Wait option (for details please refer to Call Hold/Wait section) Note: Caller ID may not be available from all sources, or the caller may choose to block their number from being sent. How to Use Caller ID With Caller ID you have the following options: 1. Your mobile phone number to appear each time you make a call - the default option. 2. Your mobile phone number to be blocked on a call by call basis - simply dial before the number you are calling. 3. Your mobile phone number to be permanently blocked - please call RIVERmobile to have this arranged. 124 YES (DIRECTORY ASSISTANCE) Need a number? 124 YES is your answer. Simply dial or and a 124 YES operator will instantly connect you to almost any publicly listed directory number in Australia (excluding 0055, 1900, 1800, 13 and 1300 numbers). Plus, you'll not only be connected, but the number will also be sent straight to the screen of your mobile phone for future reference. As 124 YES is a premium service, a connection fee applies in addition to the standard rate for the connected call. INTERNATIONAL ROAMING International Roaming allows your mobile phone to make and receive calls in over 86 countries around the world. International Roaming is not automatically provided to customers upon activation. To activate the service, you can make the change through the Service Access under the service in ASP!RE. Any charges will be passed through from the overseas carrier for the Roaming Service and your account will be charged accordingly. RIVERmobile may require you to undergo a credit assessment. It is also possible to send SMS and MMS messages whilst overseas. Additional carrier charges may apply. Note: To ensure the international roaming service is available upon commencement of your end user s travel, please contact RIVERmobile 14 days prior to leaving Australia. WAP/GPRS WAP (Wireless Application Protocol) allows WAP capable mobile phones, PDA's (Personal Digital Assistant) and other capable wireless devices to access Internet based WAP pages. How does WAP GPRS work? WAP GPRS uses GPRS (General Packet Radio Service), which transmits 10

11 data in packets of information and usage is charged based on the data volume instead of the time you are connected. What information can I view with WAP? It is important to point out that this is not about accessing the Internet from your mobile phone, but accessing pages that have been written specifically for WAP. From your WAP phone you can access , sports results, the latest news, weather reports, receive updates on the latest stock prices, movie times, chat, last minute flights and accommodation, download ringtones, games, pictures and more. How do I set up my WAP handset? Before you use WAP over GPRS, you must have a WAP/GPRS capable handset followed by the correct WAP handset settings. Then enable GPRS access to the end user via the Service Access section under the service within ASP!RE. Use the following link to configure your handset for WAP/GPRS access: Generic WAP/GPRS settings APN: internet Username: (blank) Password: (blank) DNS: , PREMIUM SERVICES (including Premium SMS) Premium Services are content or live advice services which can be accessed by making a phone call, by messaging (e.g. SMS) or via data connection from your mobile phone. Premium Service numbers usually start with 188X, 19X, 190X, or an international number, for example Examples of Premium Services are psychic lines, weather services, voting lines for TV shows, competition lines, chat services, ringtones, or adult services. Premium Services can also include high school test result hotlines. Proprietary network services such as Optus Zoo also offer access to Premium Data Services. Examples of such Premium Services include news updates, sports or weather reports, ringtones, wallpapers or games. Important points to note before subscribing to a Premium Service: a) Always read the terms and conditions before signing up to the service. b) Take note of how to unsubscribe or stop the messages, before subscribing to the service. 955 ZOO CELL CASTING Would you like to hear highlights from Alan Jones or Ray Hadley? Why not stay in touch with technology or hear about Myth Busters? Simply dial '955' from your mobile phone to be connected to Zoo Cell Casting - a value added service offered by Optus Zoo for your convenience. It's easy, just follow these simple steps: 11

12 To access the 955 Zoo Cell Casting via your mobile phone* 1. Dial 955 from your mobile phone to be connected to Zoo Cell Casting 2. A recorded voice will then guide you through the menu of services available for you to select from. These include: Alan Jones: Highlights of Alan Jones commentary Continuous Call Team Highlights: Highlights of all the fun and footy from the Continuous Call Team, with Ray Hadley Sports Zone: In depth roundup of all the latest sports action around Australia Technology: Staying in touch with the rapidly changing world around us Myth Busters: The truth about many of the urban myths and mysteries that people have readily accepted for decades Relationship Radio: Tackles the tough relationship issues such as infidelity, separation, divorce and abuse. Plus it teaches us how to create more intimacy, passion and fun in our lives 3. You will be prompted to verbalise your selection to listen to the information, or to download a ringtone. * Note: Customers purchasing downloads, such as Polyphonic Ringtones, must be provisioned for WAP GPRS. 966 OPTUS ZOO VOICE Would you like to hear the latest cricket score or download a funky ringtone? How about celebrity news, a weather update or what the day has in store for you? Then simply dial '966' from your mobile phone to be connected to the Optus Zoo Voice Portal - a value added service offered by Optus Zoo for your convenience. It's easy, just follow these simple steps: To access the 966 Optus Zoo Voice via your mobile phone* 1. Dial 966 from your mobile phone to be connected to the Optus Zoo Voice Portal 2. A recorded voice will then guide you through the menu of services available for you to select from. These include: Ringtones: To listen to and download a ringtone Commentary: To listen to Allan Jones commentary News: To get the latest news, sports and weather updates Entertainment: To get entertainment news, celebrity interviews and movie reviews Horoscopes: To listen to your weekly horoscope Joke: To hear the joke of the day Cricket: To listen to cricket streaming audio commentary and match results 3. You will be prompted to verbalise your selection to listen to the information, or to download a ringtone. *Note: Customers purchasing downloads, such as Polyphonic Ringtones, must be provisioned for WAP GPRS. 12