Phone.com. Communicate Better

Transcription

1 1 Communicate Better - 1 / 12 -

2 2 Numbers The most important component to your service are your phone numbers. Learn how to manage them here. How to Add a Number How to Delete a Number Different Types of Numbers Managing Phone Numbers Caller ID Name Number Action How to Add a Number Add new Local, Global, Toll Free, and Vanity Toll Free Phone Numbers or transfer your existing number to your account. Click the Numbers option from the navigation bar. Click the Add a Number button. Select an option for your new telephone number. - 2 / 12 -

3 3 How to Delete a Number Click the Numbers option from the navigation bar. Click the trash can icon to the right of the number to delete. A pop-up warning will ask you to confirm that the number will be permanently deleted from your account. Click OK to confirm. - 3 / 12 -

4 4 Click Cancel to bypass your changes. Different Types of Numbers Local Number Vanity Toll Free Number Toll Free Number Global Number Transfer Existing Number Local Number A US Local Number consists of an included rate center within the United States. To add a Local Number, select by a specific area code or browse by state. - 4 / 12 -

5 5 Vanity Toll Free Number Customize your number by ordering a Vanity Toll Free Number. A vanity number is a phone number that happens to translate with the letters on the keypad into more memorable words or phrases. - 5 / 12 -

6 6 Please Note: Vanity Toll Free numbers take 7-10 business days to be activated after placing order. We ll provide you with a temporary number to use in the meantime. Toll Free Number Select an 800, 888, 877, or 866 Toll Free Phone Number. These are Toll Free numbers we have available for immediate activation. All 888, 877 and 866 Toll Free numbers include FREE setup. A one-time setup fee for each 800 Toll Free Phone Number will be charged to your account. - 6 / 12 -

7 7 Global Number Select an International Number from within one of our included countries. - 7 / 12 -

8 8 Transfer Existing Number To transfer your existing telephone number you must fill out the Letter of Authorization completely. Once this form has been submitted, we will ask you to send us a recent copy of bill (within 30 days old). We will then begin the transfer process with your current phone company. The status of your transfer can be found in your account on the Numbers page. The transfer process can take UP TO 60 DAYS to be completed. You will be issued a temporary number until your transferred number has been activated. Understand that your current telecommunications provider may or may not cancel existing services on which this phone number is associated, depending on their policies. To learn more about the porting process, please reference the Number Transfer User Guide. Managing Your Phone Numbers Click the Numbers option from the navigation bar. The Manage Phone Numbers page will be displayed. - 8 / 12 -

9 9 Manage Phone Number Options Nickname Enter a nickname for your number. The internal nickname is not displayed anywhere other than your account to help you identify your number. Number The number displaying is the number associated with your account. Destination Schedule Edit Delete The destination displays where calls will be routed when calls arrive to your number. If your number currently is routing to a destination using a Schedule, it will display in this section. Select on the Edit icon located next to the number to edit your number settings. Select on the Delete icon located next to the number you wish to remove and you will be prompted for confirmation before the number is deleted. Caller ID Name Local Number Caller ID Name When you place calls from your local number to regular landline telephone subscribers, you can choose the name that will display on the receiving party s phone, if they have the appropriate equipment and subscribe to a Caller ID service. We publish this information to the National Caller ID Name database once every 24 hours, but it may take up to 30 days for the changes you make to propagate through the various systems and databases that control the Public Switched Telephone Network (PSTN). Please note: Caller ID Name must consist of letters, numbers, space, and comma, with a maximum of 15 characters in length. This is a limitation of the legacy Caller ID Name technology. Caution! It is unlawful to submit false, unauthorized, or misleading Caller ID information. - 9 / 12 -

10 10 **Please note this option is only available for local numbers. Toll Free Numbers do not have the ability to modify Caller ID Name. How to Modify your Local Number Caller ID Name Select the Numbers option from the navigation bar. Select the Edit button to the right of your local number. On the Edit Number page, locate the Caller ID Name section. 1. Select the type of number, either Business or Residential. 2. Enter the name you would like displayed (15 characters max). 3. Check the box to Publish this number in the National Caller ID Name database. Save your changes by clicking the Save button. **Allow up to 30 days for the Caller ID name to propagate. Number Action: Call Handling Rules The Number Action tells your number what to do when a caller dials in / 12 -

11 11 Select the Numbers option from the navigation bar. Select the Edit button located to the right of the number you would like to manage. Click the Number Action Edit box in the Edit Number page. This opens the Call Handling Rules details window / 12 -

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