BIGPOND ONLINE STORAGE USER GUIDE Issue August 2005

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1 BIGPOND ONLINE STORAGE USER GUIDE Issue August 2005 PLEASE NOTE: The contents of this publication, and any associated documentation provided to you, must not be disclosed to any third party without Telstra s prior written consent (unless disclosure is required by law). You acknowledge that Telstra owns all intellectual property subsisting in this publication, and any associated documentation provided to you. Telstra makes no representations or warranties as to the accuracy or completeness of any information provided to you as part of this publication. Information in this publication is subject to change without notice and does not represent a commitment on the part of Telstra. Copyright 2005, Telstra Corporation Limited. All rights reserved.

2 USING THIS GUIDE USING THIS GUIDE 1 USING BOOKMARKS The contents of this BigPond Online Storage User Guide are shown as bookmarks in the Acrobat bookmark pane. To view sub topics, click the plus sign next to a topic. The topic will be expanded to show the subtopics it contains. Each bookmark is a hyperlink to the associated section of the document. To view the contents, click the bookmark. USING THE NAVIGATION BAR A navigation bar is provided at the bottom of each page. Click Contents to view the table of Contents or Index to see a complete index. The navigation bar also provides the Next Page and the Previous Page navigation arrows before and after the page number to allow you to navigate through the pages one at a time. Alternatively, page through the document using the First Page, Previous Page, Next Page and Last Page navigation arrows in the Acrobat toolbar. TO FIND A TOPIC USING CONTENTS: 1 Click on Contents in the navigation bar at the bottom of any page. 2 Click on a topic in the list that appears on the Contents page to view the first page of that topic. TO FIND A TOPIC USING THE INDEX 1 Click on Index in the navigation bar at the bottom of any page. 2 Click on the appropriate letter of the alphabet displayed at the top of the Index page. 3 When you have located the topic you want, click the page number to the right of the topic to display the associated subject matter. TO FIND A TOPIC USING THE ACROBAT FIND COMMAND 1 Choose Edit > Find. 2 Enter a word or a phrase in the text box and click OK. 3 Acrobat will search the document, starting from the current page, and display the first occurrence of the word or phrase you are searching for. To find the next occurrence, choose Edit > Find Again. Contents Index 2

3 CONTENTS CONTENTS USING THIS GUIDE INTRODUCING BIGPOND ONLINE STORAGE INSTALLING THE PC CLIENT System requirements Installation After installation Uninstalling the PC Client GETTING HELP Windows HTML Help Context sensitive help GETTING STARTED Accessing BigPond Online Storage files Uploading files Downloading files Opening files Checking your quota and usage USING THE PC CLIENT Browsing BigPond Online Storage files Putting files on Online Storage Getting files from Online Storage Online Storage file operations Searching for files and folders Transfer Manager BigPond Online Storage properties Online Storage panel MANAGING BIGPOND ONLINE STORAGE Monitoring your BigPond Online Storage usage Keeping your PC Client up to date PROFESSIONAL PLAN Mirrored folders TECHNICAL SUPPORT FIREWALLS WEB CLIENT Web Client file browsing Uploading files using the Web Client Downloading a file using the Web Client Opening a file using the Web Client Web Client file operations Checking your quota and usage INDEX Contents Index 3

4 CHAPTER 1: INTRODUCING BIGPOND ONLINE STORAGE INTRODUCING BIGPOND ONLINE STORAGE 1 INTRODUCTION Welcome to BigPond Online Storage, a simple and easy to use Online Storage solution that allows you to store files on a remote server and access them from anywhere over the Internet. With BigPond Online Storage you can: store backups of important files and data. save work documents that you need to access and update from home or other remote locations. store photos and other media files so that you can access them from remote locations. reduce traffic by using BigPond Online Storage to transfer large files rather than sending an e- mail attachment. free up valuable hard drive space on your PC by storing infrequently used files (such as old archives) online. create an online read-only copy (called a mirror ) of a specified folder using a regular mirroring schedule. (Professional Plan only). This guide covers use of both the BigPond Online Storage PC Client and the BigPond Online Storage Web Client. The following links direct you to information that you may find helpful when you start using BigPond Online Storage. Getting help on page 10 on using BigPond Online Storage. Getting started on page 12 for a quick start guide to using BigPond Online Storage. Using the PC Client on page 20 for more in-depth instructions on using BigPond Online Storage. WEB Please visit the BigPond Online Storage website (www.bigpond.com/internetplans/additional/onlinestorage) to learn about the most recent software and other important information about BigPond Online Storage. WHO IS THIS GUIDE IS FOR? This guide is intended for subscribers to BigPond Online Storage. The guide covers all aspects of both Personal and Professional BigPond Online Storage plans. MOUSE NOTATION In this guide: means a single click of the left button on your mouse. means a single click of the right button on your mouse. means a double click of the left button on your mouse. Contents Index 4

5 CHAPTER 2: INSTALLING THE PC CLIENT INSTALLING THE PC CLIENT 2 The BigPond Online Storage PC Client will install and run on the following operating systems: Windows 98 Windows 98SE Windows ME Windows 2000 Windows XP Note that the BigPond Online Storage PC Client will not install under Windows 95 or Windows NT. SYSTEM REQUIREMENTS Installing the BigPond Online Storage PC Client requires: 20MB free hard disk space Internet Explorer version 5.5 or later screen resolution of at least 800 x 600 pixels and 16 bit or higher colour A processor with speed 100MHz or faster is recommended. Tip If you do not have Internet Explorer, or have an older version, you can get the latest version from the Microsoft download center INSTALLATION OBTAINING BIGPOND ONLINE STORAGE You can get the BigPond Online Storage PC Client from the BigPond Online Storage website (https://storage.bigpond.com/public/bin/onlinestorage.exe). Click on the BigPond Online Storage PC Client link to download the installer package. You can either choose to Save the installer package or Open it immediately. Tip You will need your BigPond username and password to download the BigPond Online Storage PC Client. RUNNING THE INSTALLATION WIZARD If you opened the installation wizard from the BigPond website, the installer should start running immediately. If you saved the installer to disk, locate the saved file and double-click on it to start the installation wizard. IMPORTANT On Windows 2000 and Windows XP, you must have local administrator privileges. Contents Index 5

6 CHAPTER 2: INSTALLING THE PC CLIENT The installation wizard will guide you through the following steps: 1 Welcome page. You will need to enter your BigPond username and password so that the installation wizard can log in to BigPond Online Storage and determine what type of storage plan you have subscribed to. Click Next after entering your username and password. IMPORTANT You cannot continue installing until you have logged into BigPond Online Storage. You must be connected to the Internet to complete this step. 2 Mirror Folder setup. If you have subscribed to a Professional storage plan, you should select the folder you want to have mirrored on BigPond Online Storage. You can also specify how often you would like the BigPond Online Storage PC Client to synchronise the contents of your mirrored folder. Click Next to proceed. See Professional Plan on page 59 for further details about the Professional BigPond Online Storage plan and the mirrored folder synchronisation process. Note This step only applies if you have subscribed to a Professional storage plan. Users of a Personal storage plan will not see this installation step. 3 Ready to install. This page displays your BigPond Online Storage plan details and shows an example of the icon that will be installed on your desktop. Click Next to begin the installation. 4 Installation completed. Click Finish to close the installation wizard. Note If you have installed the BigPond Online Storage PC Client as a professional user you can immediately synchronise your mirrored folder by ticking the Synchronise my mirror folder now checkbox. Contents Index 6

7 CHAPTER 2: INSTALLING THE PC CLIENT AFTER INSTALLATION After installation of the BigPond Online Storage PC Client the following items will be available: a BigPond Online Storage desktop shortcut a BigPond Online Storage folder in the Windows Start menu a BigPond Online Storage icon in Windows Explore a BigPond Online Storage sub menu in the BigPond Toolbar (if you have the BigPond Toolbar installed) DESKTOP SHORTCUT The BigPond Online Storage desktop shortcut can be used to browse your BigPond Online Storage files. Double-click the BigPond Online Storage desktop shortcut to begin browsing your online files. See Browsing BigPond Online Storage files on page 20 for more information about browsing your online files. WINDOWS START MENU ITEMS A number of useful items are added to the Windows Start menu under Start > Programs > Telstra > BigPond Online Storage. Start menu options include: Explore - opens Windows Explorer so you can browse your Online Storage files (See Browsing BigPond Online Storage files on page 20) Usage and Settings - launches the BigPond Online Storage settings dialog Transfer Manager - launches the BigPond Online Storage Transfer Manager Help - launches Windows HTML help for BigPond Online Storage Contents Index 7

8 CHAPTER 2: INSTALLING THE PC CLIENT ONLINE STORAGE WINDOWS EXPLORER ICON A BigPond Online Storage icon is added to the desktop level of Windows Explorer. This icon is like a normal folder and can be used to browse your online files. See Browsing BigPond Online Storage files on page 20 for information on using Windows Explorer and browsing your online files. BIGPOND TOOLBAR MENU If you have the BigPond Toolbar installed, an Online Storage sub menu is added to the Toolbar s menu. The Online Storage sub menu has the same menu items that are added to the Windows Start menu (See Windows Start menu items on page 7). Contents Index 8

9 CHAPTER 2: INSTALLING THE PC CLIENT UNINSTALLING THE PC CLIENT UNINSTALLING FROM THE CONTROL PANEL 1 Open Add/Remove Programs in the Control Panel. 2 Choose BigPond Online Storage from the list of installed programs. Note The appearance of the list of installed programs will vary depending on which version of Windows you are using. 3 Click the Remove button. 4 You will be given a warning about removing BigPond Online Storage. Click Yes to complete the uninstall. UNINSTALLING FROM THE START MENU 1 Choose Start > Programs > Telstra > BigPond Online Storage > Uninstall BigPond Online Storage from the Windows Start menu. 2 You will be given a warning about removing BigPond Online Storage. Click Yes to complete the uninstall. UNINSTALLING FROM THE BIGPOND TOOLBAR 1 Choose Online Storage > Uninstall from the BigPond Toolbar menu (if you have the BigPond Toolbar installed). 2 You will be given a warning about removing BigPond Online Storage. Click Yes to complete the uninstall. Note None of the files you have uploaded to BigPond Online Storage will be affected by uninstalling the PC Client. Contents Index 9

10 CHAPTER 3: GETTING HELP GETTING HELP 3 Windows HTML help is provided with the BigPond Online Storage PC Client and should provide all the information you need to use BigPond Online Storage. WINDOWS HTML HELP Windows HTML help can be accessed from a number of locations, including the Windows Start menu, BigPond Online Storage file explorer, Transfer Manager and the BigPond Toolbar. ACCESSING HELP FROM THE START MENU Choose Start > Programs > Telstra > BigPond Online Storage > Help. This will launch the Windows help file with the Contents list displayed. ACCESSING HELP FROM THE BIGPOND ONLINE STORAGE FILE EXPLORER Browse to any BigPond Online Storage folder using Windows Explorer. Then click on the Help link in the Settings and Tools section of the Online Storage panel. Contents Index 10

11 CHAPTER 3: GETTING HELP ACCESSING HELP FROM THE BIGPOND ONLINE STORAGE TRANSFER MANAGER There are several ways to open help from the BigPond Online Storage Transfer Manager: Choose Help > Open from the main menu to open the Windows help file with the Transfer Manager topic displayed. Choose Help > Index to open the Windows help file with the index displayed. Press F1 to open the Windows help file with the Contents list displayed. ACCESSING HELP FROM THE BIGPOND TOOLBAR If you have the BigPond Toolbar installed you can use it to access BigPond Online Storage help. Right-click on the BigPond Toolbar taskbar icon and select Online Storage > Online Storage Help from the Toolbar s menu CONTEXT SENSITIVE HELP Context sensitive help tips provide small pop-up messages that give a brief explanation of the relevant item. Context sensitive help is available for all BigPond Online Storage PC Client property sheets and the BigPond Online Storage Transfer Manager. There are several ways to get context sensitive help: Click on the context help button at the top right of a BigPond Online Storage PC Client property sheet. Press Shift and F1 together while using the Transfer Manager application. Choose Help > What s This? from the Transfer Manager s main menu. The cursor will change to pop up.. Click on the field or label that you need help on. A brief message will Contents Index 11

12 CHAPTER 4: GETTING STARTED GETTING STARTED 4 This chapter gives a brief overview on how to use the BigPond Online Storage PC Client to access and manage your BigPond Online Storage files. A brief animated presentation is available at This chapter assumes that you have some experience using Windows Explorer. See Using the PC Client on page 20 for more detailed information about using Windows Explorer and the BigPond Online Storage PC Client. IMPORTANT File transfers to and from BigPond Online Storage are Unmetered and do not count towards monthly BigPond download limits. In this guide: means a single click of the left button on your mouse. means a single click of the right button on your mouse. means a double click of the left button on your mouse. Contents Index 12

13 CHAPTER 4: GETTING STARTED ACCESSING BIGPOND ONLINE STORAGE FILES Access your BigPond Online Storage files using Windows Explorer. Your online files are located under a custom BigPond Online Storage icon added to Windows Explorer s Desktop level. To begin browsing your BigPond Online Storage files: Choose Start > Programs > Telstra > BigPond Online Storage > Explore from the Windows Start menu. OR Double-click the BigPond Online Storage icon on your Desktop. All BigPond Online Storage subscribers will have at least one top level folder named My Storage which contains the files and folders that you upload to BigPond Online Storage. Note Users of the Professional Plan will also have a folder named My Mirrored Folders where the contents of special userselected mirror folders are stored. See Mirrored folders on page 59 for more details. More information See Browsing BigPond Online Storage files on page 20 for more information. Contents Index 13

14 CHAPTER 4: GETTING STARTED UPLOADING FILES Upload files to BigPond Online Storage using standard copy and paste or drag and drop operations. Alternatively, you can use the BigPond Online Storage Transfer Manager to perform a managed file upload. To upload a file or folder using copy and paste: 1 Select the source file or folder and copy it to the clipboard. 2 Browse to the target folder in BigPond Online Storage and paste the copied item. To upload a file or folder using drag and drop: 1 Select the source file or folder. 2 Drag it to the target folder in BigPond Online Storage. To drag a file, hold the left mouse button down while moving the mouse. To drop the file on your selected target, release the mouse button. Tip A file is usually moved when performing a drag and drop. Hold the CTRL key while dragging the file to copy the file rather than move it. Contents Index 14

15 CHAPTER 4: GETTING STARTED To upload a file or folder using the BigPond Online Storage Transfer Manager: 1 Right-click on the source file or folder 2 Select Upload to Online Storage from the item s context menu. 3 Choose the target folder in the resulting folder browse dialog. More information See Putting files on Online Storage on page 27 for more information. Contents Index 15

16 CHAPTER 4: GETTING STARTED DOWNLOADING FILES Download files from BigPond Online Storage using standard copy and paste or drag and drop operations. Alternatively, you can use the BigPond Online Storage Transfer Manager to perform a managed download. To download a file or folder using copy and paste: 1 Select the source file or folder in BigPond Online Storage and copy it to the clipboard. 2 Browse to the target folder in your local file system and paste the copied item. To download a file or folder using drag and drop: 1 Select the source file or folder in BigPond Online Storage. 2 Drag it to the target folder in your local file system. To drag a file, hold the left mouse button down while moving the mouse. To drop the file on your selected target, release the mouse button. Tip A file or folder dragged from BigPond Online Storage is always copied. Contents Index 16

17 CHAPTER 4: GETTING STARTED To download a file or folder from BigPond Online Storage using the Transfer Manager: 1 Right-click on the source file or folder in BigPond Online Storage. 2 Select Download... from the item s context menu. 3 Choose the target folder in the resulting Enter Download Target dialog. More information See Getting files from Online Storage on page 30 for more information. Contents Index 17

18 CHAPTER 4: GETTING STARTED OPENING FILES To open a BigPond Online Storage file: double-click on the file OR select Open from the file s context menu More information See Opening an Online Storage file on page 32 for more information. Contents Index 18

19 CHAPTER 4: GETTING STARTED CHECKING YOUR QUOTA AND USAGE Your quota and usage are displayed in the Online Storage panel every time you view a BigPond Online Storage folder. The Storage Meter displays the percentage of your quota that you have currently used. You can also check your BigPond Online Storage quota and current usage with the BigPond Online Storage settings dialog. To open the settings dialog: 1 Right-click on the BigPond Online Storage icon in Windows Explorer. 2 Select Properties from the context menu. Your quota and usage information is displayed on the first page. More information See BigPond Online Storage properties on page 47 and Monitoring your BigPond Online Storage usage on page 54 for more information. Contents Index 19

20 CHAPTER 5: USING THE PC CLIENT USING THE PC CLIENT 5 This chapter covers basic operation of the BigPond Online Storage PC Client. BROWSING BIGPOND ONLINE STORAGE FILES When the BigPond Online Storage PC Client is installed, you can browse your Online Storage files using Windows Explorer in the same way you would browse files on your local machine. OPENING WINDOWS EXPLORER Three ways to launch Windows Explorer are: 1 Press the Windows key + E at the same time. 2 Right-click on the My Computer desktop item and choose Explore from the context menu 3 Right-click the Windows Start button and choose Explore from the context menu. Contents Index 20

21 CHAPTER 5: USING THE PC CLIENT BIGPOND ONLINE STORAGE SHORTCUTS The BigPond Online Storage PC Client installs a number of shortcuts which allow you to open the Windows Explorer with the BigPond Online Storage folder already selected. Desktop shortcut - you can open the BigPond Online Storage folder by double-clicking the BigPond Online Storage desktop shortcut. Alternatively, right-click on the shortcut and choose Open or Explore. Note Double-clicking the BigPond Online Storage shortcut or choosing Open from the context menu will open the BigPond Online Storage folder without the folder explorer pane. Windows Start Menu - you can open the BigPond Online Storage folder from the Start menu by selecting Start > Programs > Telstra > BigPond Online Storage > Explore. BigPond Toolbar - if you have the BigPond Toolbar installed you can open the BigPond Online Storage folder by selecting Online Storage > Explore from the Toolbar s menu. Contents Index 21

22 CHAPTER 5: USING THE PC CLIENT THE FILE EXPLORER WINDOW Windows Explorer has two main sections: a folder explorer on the left and a view on the right that displays the contents of the selected folder. The file view on the right also contains an Online Storage panel that provides usage information, links to settings and tools, and shortcuts for various file and folder operations. Your Online Storage files can be found under the BigPond Online Storage icon, which is located at the desktop level of the folder explorer. BigPond Online Storage icon Folder explorer Online Storage panel File view window All subscribers to BigPond Online Storage will have at least one top level folder named My Storage, where you can store all of your online files. Users of the Professional Plan will also have a folder named My Mirrored Folders, where online mirrored folders are stored. Note The top level BigPond Online Storage folders cannot be moved, deleted or renamed. Contents Index 22

23 CHAPTER 5: USING THE PC CLIENT EXPANDING A FOLDER In the folder explorer pane, click the small + symbol next to the folder s name to expand it and view its sub folders. VIEWING THE CONTENTS OF A FOLDER There are several ways to view the contents of a folder: Select a folder in the folder explorer pane to display its contents in the view window. Contents Index 23

24 CHAPTER 5: USING THE PC CLIENT Right-click on the folder in the folder explorer pane and choose Open or Explore from the context menu. This will open the contents of the folder in a new explorer window. Tip Explore will open a new window with the folder pane and a view of the folder s contents, while Open will open a new window with only a view of the folder s contents. Double-click a folder in Windows Explorer s view window. This will open the contents of the folder in the current view window. CHANGING VIEW STYLE To change view style: 1 Select View from Windows Explorer s main menu. 2 Select the view style from the View sub menu. OR 1 Right-click in an empty space of the view. 2 Select the view style from the context menu s View sub menu Contents Index 24

25 CHAPTER 5: USING THE PC CLIENT VIEW WINDOW STYLES The files and folder s shown in Windows Explorer s view window can be displayed in a number of different styles: Large Icons - each file and folder in the view is represented by a large icon and a file or folder name. Small Icons - each file and folder in the view is represented by a small icon and a file or folder name. List - similar to Small Icons except the icons are in a vertical list rather than spaced across the view. Contents Index 25

26 CHAPTER 5: USING THE PC CLIENT Details - files and folders are displayed in a list with columns showing file name, file size, file type and last modified time. The files and folders in the view can be sorted using any of these columns simply by clicking the column label. For example, to sort items by file size click the Size column label. By default files and folders are sorted by the Name column. Click a column header to sort by that column Tip Clicking a column label a second time will reverse the sort order. BIGPOND ONLINE STORAGE AUTHENTICATION When browsing your BigPond Online Storage files you may be challenged for your BigPond username and password. You must enter your username and password before you will be able to browse your files. Usually, the authentication dialog will only be displayed the first time you try to browse BigPond Online Storage after restarting your computer. Contents Index 26

27 CHAPTER 5: USING THE PC CLIENT PUTTING FILES ON ONLINE STORAGE You can place files on Online Storage using copy and paste, drag and drop or the Transfer Manager tool that is installed with the BigPond Online Storage PC Client. COPY AND PASTE FROM LOCAL FILE SYSTEM TO ONLINE STORAGE Files can be copied from your local file system to Online Storage using normal copy and paste operations. To copy a local file to Online Storage: 1 Select the source file or folder and copy it to the clipboard. 2 Browse to the target folder in BigPond Online Storage and paste the copied item. To copy a file or folder to the clipboard: 1 Select the source file or folder in Windows Explorer. 2 Press CTRL + C keys at the same time; or select Edit > Copy from Window Explorer s main menu; or right-click on the file or folder and choose Copy from the item s context menu. To paste the copied item in BigPond Online Storage: 1 Select the target BigPond Online Storage folder in Windows Explorer s folder pane. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click on the selected folder and choose Paste from the folder s context menu. See Copying a file or folder within BigPond Online Storage on page 35 for further ways of pasting an item from the clipboard. Contents Index 27

28 CHAPTER 5: USING THE PC CLIENT DRAG AND DROP FROM LOCAL FILE SYSTEM TO ONLINE STORAGE Files can be moved or copied from your local file system to Online Storage using normal drag and drop operations. To drag and drop files from your local file system to Online Storage: 1 Open two instances of Windows Explorer. 2 Browse to the source file or folder in one Windows Explorer window. 3 Browse to the target Online Storage folder in the second Windows Explorer. 4 Select the source file or folder and drag it by holding the left mouse button down while moving the mouse. 5 Drop the source file or folder on the desired target by releasing the left mouse button. To drag a file, hold the left mouse button down while moving the mouse. To drop the file on your selected target, release the mouse button. Tip You can drag and drop folders and multiple files using the same technique. You can drop files directly into the My Storage folder and any folders underneath My Storage. If you drop files onto the BigPond Online Storage icon itself you will be prompted to choose the folder you want to upload the files to. You cannot drop files into the My Mirrored Folders folder (Professional plan only). Invalid drop targets show a cursor with a black circle. Invalid drop target Contents Index 28

29 CHAPTER 5: USING THE PC CLIENT Items can be dropped onto a folder s icon in the left folder pane, or into the folder s file view window. If an item is dropped onto a child folder in the view pane it will be moved or copied into the child folder. Valid drop targets The default operation that occurs when you drag a file from your local storage to Online Storage is a move. Hold the CTRL key down while dragging the file to copy the file rather than move it. You can tell which operation you are performing from the mouse cursor. move cursor copy cursor You can also drag a file or folder using the right mouse button. When you drop the item on the target, a context menu will be displayed allowing you to choose to either copy or move the item. UPLOADING A FILE WITH THE TRANSFER MANAGER You can upload files to BigPond Online Storage using the BigPond Online Storage Transfer Manager. The advantage of using the Transfer Manager is that if the file upload is interrupted for any reason it can be resumed at a later time. See Starting a managed upload to BigPond Online Storage on page 42 for details on uploading a file using the Transfer Manager. Contents Index 29

30 CHAPTER 5: USING THE PC CLIENT GETTING FILES FROM ONLINE STORAGE You can get files from Online Storage using copy and paste, drag and drop or the Transfer Manager tool that is installed with the BigPond Online Storage PC Client. You can also open Online Storage files directly. COPY AND PASTE FROM ONLINE STORAGE TO THE LOCAL FILE SYSTEM Files can be copied from Online Storage to your local file system using normal copy and paste operations. To copy a file or folder from BigPond Online Storage to your local machine: 1 Select the source BigPond Online Storage file or folder and copy it to the clipboard. 2 Browse to the target folder in BigPond Online Storage and paste the copied item. To copy a BigPond Online Storage file or folder to the clipboard: 1 Select the source BigPond Online Storage file or folder in Windows Explorer. 2 Press CTRL + C keys at the same time; or select Edit > Copy from Window Explorer s main menu; or right-click on the file or folder and choose Copy from the item s context menu. To paste the copied item in you local file system: 1 Select the target folder in Windows Explorer s folder pane. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click on the selected folder and choose Paste from the folder s context menu. See Copying a file or folder within BigPond Online Storage on page 35 for further ways of pasting an item from the clipboard. Contents Index 30

31 CHAPTER 5: USING THE PC CLIENT DRAG AND DROP FROM ONLINE STORAGE TO THE LOCAL FILE SYSTEM Files can be copied from Online Storage to your local file system using normal drag and drop operations. The process of dragging a file from BigPond Online Storage and dropping it in your local file system is the same as that described in Drag and Drop from local file system to Online Storage on page 28. To drag a file, hold the left mouse button down while moving the mouse. To drop the file on your selected target, release the mouse button. Note When you drag a file from Online Storage to the local file system, the file will always be copied, not moved. DOWNLOADING A FILE WITH THE TRANSFER MANAGER. You can download files from BigPond Online Storage using the BigPond Online Storage Transfer Manager. The advantage of using the Transfer Manager is that if the file download is interrupted for any reason it can be resumed at a later time. See Starting a managed download from BigPond Online Storage on page 41 for details on downloading a file using the Transfer Manager. Contents Index 31

32 CHAPTER 5: USING THE PC CLIENT OPENING AN ONLINE STORAGE FILE A file on Online Storage can be opened using any of the following methods: Select the file in Windows Explorer and press ENTER. Double-click on the file in Windows Explorer. Right-click on the file in Windows Explorer and select Open from the file s context menu. Right-click on the file in Windows Explorer, select Open With from the file s context menu, and choose the program you would like to open it with. Drag the file onto an application that supports drag and drop operations, such as Notepad or Word. Contents Index 32

33 CHAPTER 5: USING THE PC CLIENT ONLINE STORAGE FILE OPERATIONS You can perform file and folder operations such as rename, delete, copy and move on BigPond Online Storage files and folders as you would with the files and folders on your local file system. You can also create new folders. Note File operations cannot be applied to files and folders under the My Mirrired Folders folder. RENAMING ONLINE STORAGE FILES AND FOLDERS To rename an Online Storage file or folder: 1 Select the file or folder in Windows Explorer. 2 Choose File > Rename from Windows Explorer s main menu; or right-click on the file or folder and select Rename from the item s context menu; or click the Rename link in the File and Folder Tasks section of the Online Storage panel. You will now be able to type in a new name for the file. To finish editing click the mouse outside the file name edit box or press ENTER. You can cancel the name edit by pressing ESC. 1. Type the new file name 2. Press Enter to accept the new file name. Tip A file or folder name cannot include any of the following characters: \ / : *? < > Contents Index 33

34 CHAPTER 5: USING THE PC CLIENT DELETING BIGPOND ONLINE STORAGE FILES AND FOLDERS To delete an Online Storage file or folder: 1 Select the file or folder in Windows Explorer. 2 Press the DELETE key; or choose File > Delete from Windows Explorer s main menu; or right-click on the file or folder and select Delete from the item s context menu; or click the Delete link in the File and Folder Tasks section of the Online Storage panel. You will be asked to confirm the delete operation. Click Yes to continue with the delete operation. Tip You can delete multiple files or folders by selecting more than one before pressing DELETE. Contents Index 34

35 CHAPTER 5: USING THE PC CLIENT COPYING A FILE OR FOLDER WITHIN BIGPOND ONLINE STORAGE You can copy and paste files and folders within BigPond Online Storage as you would files and folders on your PC. To copy a file within BigPond Online Storage: 1 Select the source file or folder and copy it to the clipboard. 2 Browse to the target folder and paste the copied item. Note If you copy a folder, any child files or folders will also be copied. To copy a BigPond Online Storage file or folder to the clipboard: 1 Select the source file or folder in Windows Explorer. 2 Press CTRL + C keys at the same time; or select Edit > Copy from Window Explorer s main menu; or right-click on the file or folder and choose Copy from the item s context menu. To paste the copied item in BigPond Online Storage: 1 Select the target BigPond Online Storage folder in Windows Explorer s folder pane. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click on the selected folder and choose Paste from the folder s context menu. Contents Index 35

36 CHAPTER 5: USING THE PC CLIENT OR 1 Open the target BigPond Online Storage folder using Windows Explorer. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click in a blank area of the view window and choose Paste from the views s context menu. OR 1 Select a child folder in Windows Explorer s view window. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click on the folder and choose Paste from the folder s context menu. Contents Index 36

37 CHAPTER 5: USING THE PC CLIENT MOVING A FILE OR FOLDER WITHIN BIGPOND ONLINE STORAGE You can move files and folders within BigPond Online Storage as you would files and folders on your PC, using cut and paste operations. To move a file within BigPond Online Storage: 1 Select the source file or folder and cut it to the clipboard. 2 Browse to the target folder and paste the cut item. Note If you move a folder, any child files or folders will also be moved. To cut a BigPond Online Storage file or folder to the clipboard: 1 Select the source file or folder in Windows Explorer. 2 Press CTRL + X keys at the same time; or select Edit > Cut from Window Explorer s main menu; or right-click on the file or folder and choose Cut from the item s context menu. To paste the cut item in BigPond Online Storage: 1 Select the target BigPond Online Storage folder in Windows Explorer s folder pane. 2 Press CTRL + V keys at the same time; or select Edit > Paste from Windows Explorer s main menu; or right-click on the selected folder and choose Paste from the folder s context menu. After successfully pasting the file or folder, the original item that was cut to the clipboard will be removed. See Copying a file or folder within BigPond Online Storage on page 35 for further ways of pasting an item from the clipboard. Contents Index 37

38 CHAPTER 5: USING THE PC CLIENT DRAG AND DROP WITHIN BIGPOND ONLINE STORAGE Files and folders can be moved or copied within BigPond Online Storage using normal drag and drop operations. The process of dragging a file within BigPond Online Storage is the same as that described in Drag and Drop from local file system to Online Storage on page 28. CREATING A NEW FOLDER To create a new BigPond Online Storage folder: 1 Browse to the folder you want put the new folder in. 2 Choose File > New > Folder from Windows Explorer s main menu; or click the New Folder link in the File and Folder Tasks section of the Online Storage panel; or right-click on an empty space in the folder s view and select New > Folder from its context menu. You will be able to rename the new folder immediately. Contents Index 38

39 CHAPTER 5: USING THE PC CLIENT SEARCHING FOR FILES AND FOLDERS The BigPond Online Storage PC Client allows you to search your Online Storage for specific files or folders. You can launch the file search dialog in one of the following ways: Select Start > Search > Using BigPond Online Storage... from the Windows start menu. Right-click on any Online Storage folder and choose Search... from the folder s context menu. Click the Search link in the Settings and Tools section of the Online Storage panel. In the resulting search dialog type the name or partial name of the file you would like to search for and click the Start Search button. The search will find all files or folders that match or contain the entered search text. WILDCARD SEARCHES You can search using wildcards * and?. The asterix (*) wildcard is used to match zero or more characters. For example, if you are searching for a file that begins with sample you can search using the text sample*. This would match all files beginning with sample, such as sample.txt, sample2.txt, sample_3.txt, sample_pic.bmp and sampledocument.doc. To narrow the search to a particular file type you could search for sample*.txt In this case the search would find all files that start with sample and have the extension.txt, such as sample.txt, sample2.txt and sample_3.txt. The question mark (?) wildcard is used to match exactly one character. For example, if you searched for sample?.txt the search would find sample2.txt but not sample.txt or sample_3.txt. SEARCHING IN A PARTICULAR FOLDER You can specify a particular folder to search in by pressing the Browse... button. To also search in all sub folders of the selected folder tick the Search sub folders checkbox. Contents Index 39

40 CHAPTER 5: USING THE PC CLIENT SEARCH RESULTS Search results are displayed in a list similar to a Windows Explorer folder view. You can perform most normal file operations on search results, including open, rename, copy and delete. Contents Index 40

41 CHAPTER 5: USING THE PC CLIENT TRANSFER MANAGER The BigPond Online Storage PC Client includes a tool called the BigPond Online Storage Transfer Manager. The Transfer Manager can be used to perform managed file transfers to and from your BigPond Online Storage account. The main advantage of transferring files using the Transfer Manager rather than using copy and paste or drag and drop operations is that if a file transfer is interrupted it can be resumed at a later time. STARTING A MANAGED DOWNLOAD FROM BIGPOND ONLINE STORAGE To begin a managed download from BigPond Online Storage to your local file system: 1 Browse to the source BigPond Online Storage file or folder using Windows Explorer. 2 Right-click on the file or folder and choose Download... from the item s context menu. 3 A dialog titled Enter Download Target will be displayed. Enter the target path for the download or click Browse... to browse for a target folder. 4 Click OK to continue. The selected file or folder will be queued in the Transfer Manager for downloading. See Managing BigPond Online Storage file transfers on page 43 for details on how to manage or monitor the file download. Note If you choose to download a folder using the Transfer Manager, all child files in the selected folder will be downloaded to your local file system. Contents Index 41

42 CHAPTER 5: USING THE PC CLIENT STARTING A MANAGED UPLOAD TO BIGPOND ONLINE STORAGE When the BigPond Online Storage PC Client is installed, an extra context menu item, Upload to Online Storage, is added to local files and folders. To begin a managed upload from your local file system to BigPond Online Storage: 1 Browse to the source file or folder using Windows Explorer. 2 Right-click on the file or folder and choose Upload to Online Storage from the item s context menu. 3 A dialog titled Browse For Folder will be displayed. Using this dialog select the target BigPond Online Storage folder. 4 Click OK to continue. Note You must be connected to the InternetInternet to choose the target BigPond Online Storage folder and begin the managed upload. The selected file or folder will be queued in the Transfer Manager for uploading. See Managing BigPond Online Storage file transfers on page 43 for details on how to manage or monitor the file upload. Note If you choose to upload a folder using the Transfer Manager, all child files in the selected folder will be uploaded to BigPond Online Storage. Contents Index 42

43 CHAPTER 5: USING THE PC CLIENT MANAGING BIGPOND ONLINE STORAGE FILE TRANSFERS When you upload or download files using the Transfer Manager, file transfers are displayed in the main window. The Transfer Manager window has two lists: one displaying active file downloads and the other displaying active file uploads. Managed downloads Managed uploads For each file being transferred the following information is displayed: full path of the source file full path of the destination file file transfer progress bar current transfer status, which can be one of: - the file transfer will begin as soon as the Transfer Manager can establish a connection with the server. - the file transfer is being initialised. - the file transfer is currently in progress. - the file transfer has been paused by the user. - the file transfer has been cancelled by the user. - the file transfer has completed successfully. - the file transfer could not be completed due to an error. the amount of data that has currently been transferred Contents Index 43

44 CHAPTER 5: USING THE PC CLIENT PAUSING A FILE TRANSFER To pause an upload or download, select the file transfer in the appropriate list (uploads or downloads) and click Pause. Note You can only pause a file transfer if it is currently transferring. RESUMING A FILE TRANSFER To resume a previously paused upload or download, select the file transfer in the appropriate list (uploads or downloads) and click Resume. CANCELLING A FILE TRANSFER To cancel an upload or download that has not yet completed, select the file transfer in the appropriate list (uploads or downloads) and click Cancel. If the cancelled file transfer was replacing an existing file, the original file will be restored. Contents Index 44

45 CHAPTER 5: USING THE PC CLIENT COMPLETED FILE TRANSFERS When an upload or download finishes successfully, the status column displays the text complete. You can clear a completed file transfer from the list by selecting it and clicking Clear. Clearing a completed upload or download simply removes it from the file transfer list; the source and destination files are not affected. FILE TRANSFER ERRORS If an error occurs during a file transfer, an error icon will be displayed in the status column. To get more information about the error hover the mouse over the error icon and a tooltip will be displayed. FORCED FILE TRANSFER INTERRUPTIONS Sometimes BigPond Online Storage uploads or downloads might be interrupted forcibly, such as when an Internet connection is lost unexpectedly or the computer is restarted. In these scenarios the data that has already been transferred will not be lost and the file transfer will resume when possible. In the case of an Internet connection loss, existing file transfers will change to a pending state and will resume as soon as the Transfer Manager can re-establish a connection with the BigPond Online Storage server. If your computer is restarted while file transfers are in progress, the Transfer Manager will launch when the computer restarts. All BigPond Online Storage uploads or downloads that were incomplete when the computer shut down will enter a pending state and will resume as soon as the Transfer Manager can reestablish a connection with the BigPond Online Storage server. Contents Index 45

46 CHAPTER 5: USING THE PC CLIENT LAUNCHING THE TRANSFER MANAGER The Transfer Manager launches automatically when you start a managed upload or download (See Starting a managed upload to BigPond Online Storage on page 42 and Starting a managed download from BigPond Online Storage on page 41). The Transfer Manager will also launch automatically when you restart your computer if there are pending file transfers. Alternatively, to manually launch the Transfer Manager: Choose Start > Programs > Telstra > BigPond Online Storage > Transfer Manager from the Windows Start menu. Click the Transfer Manager link in the Settings and Tools section of the Online Storage panel. Select Online Storage > Transfer Manager from the BigPond Toolbar menu (if you have the BigPond Toolbar installed). CLOSING THE TRANSFER MANAGER You can close the Transfer Manager at any time by clicking Close. Closing the Transfer Manager will pause any active file transfers. You will be asked to confirm the close operation if there are any active file transfers. Click Yes to continue closing the Transfer Manager. Note File transfers that are paused by closing the Transfer Manager will resume when the Transfer Manager is next started. Contents Index 46

47 CHAPTER 5: USING THE PC CLIENT BIGPOND ONLINE STORAGE PROPERTIES You can use the BigPond Online Storage PC Client to view general properties of your BigPond Online Storage plan, as well as properties for each file and folder you have stored on BigPond Online Storage. BIGPOND ONLINE STORAGE SETTINGS DIALOG The BigPond Online Storage settings dialog displays information about your BigPond Online Storage plan and PC Client. The User Plan tab includes details of your plan quota and current usage. The About tab displays version information for your BigPond Online Storage PC Client. The Increase... button can be clicked to view a web page that gives you details on how to increase your BigPond Online Storage plan. The Advanced... button can be clicked to view advanced PC Client settings. (See Advanced Settings on page 49). Note If you have a Professional plan the settings dialog will also have a property page for editing your mirror folder preferences. See Mirror folder settings on page 63 for more details. Contents Index 47

48 CHAPTER 5: USING THE PC CLIENT LAUNCHING THE BIGPOND ONLINE STORAGE SETTINGS DIALOG To open the BigPond Online Storage PC Client settings dialog do one of the following: Choose Start > Programs > Telstra > BigPond Online Storage > Usage and Settings from the Windows Start menu. Right-click on the BigPond Online Storage desktop shortcut and select Properties from the shortcut s context menu. Right-click on the BigPond Online Storage icon in Windows Explorer and select Properties from the icon s context menu. Select the BigPond Online Storage icon in Windows Explorer and choose File > BigPond Online Storage >Properties from Windows Explorer s main menu. Click the Usage and Settings link in the Settings and Tools section of the Online Storage panel. Choose Online Storage > Usage and Settings from the BigPond Toolbar menu (if you have the BigPond Toolbar installed). Contents Index 48

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