USER GUIDE 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED

Size: px
Start display at page:

Download "USER GUIDE 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED"

Transcription

1 Customer Portal USER GUIDE 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED

2 Customer Portal TABLE OF CONTENTS Customer Support Process 3 Logging-in to Your Account... 4 Navigating the Portal. 5 Maintaining Your Account Information Creating a New Support Case Adding Case Notes & Attachments Getting Status Updates & Notes AGILE NETWORK, LLC ALL RIGHTS RESERVED 2

3 Customer Portal SUPPORT CALL PROCESS Agile Network will handle customer issues and change requests in our CRM. We call these Cases. Here is the process that is followed: A B C D E A Case, either by phone, , and now portal, is open in our CRM Agile Network Support team receives that there is a new case The case is assigned to the next available support person The case is worked upon The case is closed 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 3

4 Customer Portal LOGGING-IN TO YOUR ACCOUNT 1 Go to agile-network.com/support. Once done, the log-in screen will appear as shown above. 2 Enter your username and password, then click the Log-In button. If you need to create, modify or cancel a username and password, please contact your Agile support representative. After successfully logging in, the Portal Dashboard will appear AGILE NETWORK, LLC ALL RIGHTS RESERVED 4

5 Customer Portal NAVIGATING THE PORTAL SUPPORT CASES KNOWLEDGE BASE RESOURCES After successfully logging in, a dashboard will appear and display: All support Cases submitted by your company All resources available in the Knowledge Base 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 5

6 Customer Portal NAVIGATING THE PORTAL A B C Use the primary navigation selections in the gold bar to move between: A B C Dashboard View of all Cases and Knowledge Base resources Cases organized by number, status, priority, type and date created Knowledge Base resources organized by creation, publication and expiration date 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 6

7 Customer Portal NAVIGATING THE PORTAL D E B F Use the tools in the gold bar to: D E F Search the entire portal by keyword or number Access and maintain your account profile Instantly create new support cases 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 7

8 Customer Portal MAINTAINING YOUR ACCOUNT INFORMATION 1 2 To access and maintain your account information: 1 Click your name as it appears in the gold bar 2 Click Profile in the pull-down menu 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 8

9 Customer Portal MAINTAINING YOUR ACCOUNT INFORMATION 3 After clicking Profile, the screen will display your account information as shown above. 3 Click the blue Edit button to continue Once done, the Edit screen will appear as shown on the following page AGILE NETWORK, LLC ALL RIGHTS RESERVED 9

10 Customer Portal MAINTAINING YOUR ACCOUNT INFORMATION At this point you can edit form elements and use the tools above to: Indicate primary address Opt out of s sent by Agile Network Identify that an address in invalid Remove an address Add an additional address 4 4 Click the blue Save button to record all changes 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 10

11 Customer Portal CREATING A NEW SUPPORT CASE 1 2 To create a new support case: 1 Click the addition icon that appears in the gold bar 2 Click Create Case in the pull-down menu Once done, the New Case screen will appear as shown on the following page AGILE NETWORK, LLC ALL RIGHTS RESERVED 11

12 Customer Portal CREATING A NEW SUPPORT CASE Enter a brief (maximum 30 characters) description of the issue that needs resolution 4 Enter a full description of the problem with sufficient detail for Agile Network to begin responding without additional input 5 Use the pull-down, Type menu to indicate the type of support issue (General Support or Software Change Request) 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 12

13 Customer Portal CREATING A NEW SUPPORT CASE Use the pull-down, Priority menu to indicate the priority of the support issue (Low General Issue, Medium System Impaired, High System Down) 7 Click the blue Save button to record the issue 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 13

14 Customer Portal CREATING A NEW SUPPORT CASE 8 Once saved, detail will appear as shown and your support case will be automatically transmitted to Agile Network for response AGILE NETWORK, LLC ALL RIGHTS RESERVED 14

15 Customer Portal CREATING A NEW SUPPORT CASE 9 At the end of the case creation process, Agile Network will a message as shown to confirm that all information has been properly received AGILE NETWORK, LLC ALL RIGHTS RESERVED 15

16 Customer Portal ADDING CASE NOTES & ATTACHMENTS 1 Throughout the support process, you can add notes and attachments to assist Agile Network with the resolution of your case. 1 To start, select a particular case then click the Add a Note button as shown. Once done, the Create Note or Add Attachment pop-up window will appear as shown on the following page AGILE NETWORK, LLC ALL RIGHTS RESERVED 16

17 Customer Portal ADDING CASE NOTES & ATTACHMENTS Enter a Subject for the note or attachment you wish to add. 3 Enter the Note, including a description of any attachments AGILE NETWORK, LLC ALL RIGHTS RESERVED 17

18 Customer Portal ADDING CASE NOTES & ATTACHMENTS Click the browse button then select the file (e.g., screen capture) you may wish to attach. 5 Click the blue Save button to record and transmit the information to Agile Network AGILE NETWORK, LLC ALL RIGHTS RESERVED 18

19 Customer Portal ADDING CASE NOTES & ATTACHMENTS 6 After submitting each note or attachment, Agile Network will a message to confirm the information has been received. Throughout the support process, Agile Network may send similar messages to clarify or request additional information AGILE NETWORK, LLC ALL RIGHTS RESERVED 19

20 Customer Portal ADDING CASE NOTES & ATTACHMENTS After adding a note or attachment, you can review the submission and any others made throughout the support process. 1 To start, click the Note title link or corresponding Eye button. Once done, the note detail will appear in a split screen as shown on the following page AGILE NETWORK, LLC ALL RIGHTS RESERVED 20

21 Customer Portal ADDING CASE NOTES & ATTACHMENTS 2 At this point you can review any one or all of the notes and attachments that may have been submitted for the particular case. 2 After reviewing each note, click the X to close the split screen and continue AGILE NETWORK, LLC ALL RIGHTS RESERVED 21

22 Customer Portal GETTING STATUS UPDATES & NOTES After receiving and confirming the receipt of each new case, Agile Network will an update when the case has been moved from New to Assigned In Progress status AGILE NETWORK, LLC ALL RIGHTS RESERVED 22

23 Customer Portal GETTING STATUS UPDATES & NOTES Once a case is in progress, Agile Network will send a new message each time its status is updated. These include notices to indicate the case is: Pending Internal Input Pending Client Response Update Ready Update Performed Closed Resolved 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED 23

24 Customer Portal GETTING STATUS UPDATES & NOTES Throughout the support process, Agile Network may send additional messages to indicate a new note has been created for your case. In each instance, your prompt review and response (as requested) is essential to resolving the case in a timely manner AGILE NETWORK, LLC ALL RIGHTS RESERVED 24

Online Employment Application Guide

Online Employment Application Guide Online Employment Application Guide This guide describes how to apply for jobs using the LA Careers website. The process consists of the following steps: Create an Account Find Jobs Apply for a Job Create

More information

Support System User Guide

Support System User Guide Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers

More information

PCLaw Data Import Module

PCLaw Data Import Module Contents PCLaw Data Import Module About the Data Import Module Before You Begin Starting the Data Import Module Importing Clients and Matters Importing Contacts Importing Calendar and Telephone Events

More information

Helpdesk manual. Version: 1.1

Helpdesk manual. Version: 1.1 Version: 1.1 Date: 06-May-2014 Introduction Once a new system has been delivered, or an update has taken place, issues could occur, questions raised and new functionality needed. You can register these

More information

Schools CPD Online General User Guide Contents

Schools CPD Online General User Guide Contents Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are

More information

QT9 Quality Management Software

QT9 Quality Management Software QT9 Supplier Portal Support is Free. Please contact us via the Contact Support help icon on the top of the screen or at our contact information below: QT9 Software Toll Free: (866) 913-5022 Email: support@qt9software.com

More information

USER GUIDE. FileLineACCESS.com Revision 04.07.14. Information Protected. InformationProtected.com 1 877 FileLine

USER GUIDE. FileLineACCESS.com Revision 04.07.14. Information Protected. InformationProtected.com 1 877 FileLine USER GUIDE FileLineACCESS.com Revision 04.07.14 Information Protected. InformationProtected.com 1 877 FileLine 2 Table of Contents SECTION TITLE PAGE NUMBER Revised 4.4.2014 1 Introduction 3 2 Login Instructions

More information

External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System

External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System In order to submit data for any Department of Audits and Accounts (DOAA) web application,

More information

ASTP Online. Assisted School Travel Program. Student Rollover User Guide. NSW Department of Education

ASTP Online. Assisted School Travel Program. Student Rollover User Guide. NSW Department of Education ASTP Online Assisted School Travel Program Student Rollover User Guide NSW Department of Education Table of Contents Introduction 2 Accessing ASTP Online 2 Locating ASTP online 2 Orientation of ASTP Online

More information

Please use the following index links to quickly access the information you are looking for:

Please use the following index links to quickly access the information you are looking for: Please use the following index links to quickly access the information you are looking for: Create a new My PHLY account Registration for Agents Auto ID Web Edit Profile Logout instructions Online Bill

More information

How to Pay My Bill - Students and Authorized Payers

How to Pay My Bill - Students and Authorized Payers How to Pay My Bill - Students and Authorized Payers How to Pay my Bill Students can pay their ebill by going to their HUB Student Center, under the Finances section and clicking on the payment options

More information

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click

More information

Rational Software. Getting Started with Rational Customer Service Online Case Management. Release 1.0

Rational Software. Getting Started with Rational Customer Service Online Case Management. Release 1.0 Rational Software Getting Started with Rational Customer Service Online Case Management Release 1.0 Table of Contents 1. Introduction 1 2. Site Capabilities 1 2.1 Service Requests 1 2.2 Solutions Knowledge

More information

Logging into LTC Instant Access the First Time

Logging into LTC Instant Access the First Time Logging into LTC Instant Access the First Time Access the Instant Access website at: https://mycampus.gotoltc.edu Enter your LTC network username and password. These are the credentials you use to initially

More information

Core MyHR: Flexible Benefits Employee s Userguide

Core MyHR: Flexible Benefits Employee s Userguide Core MyHR: Flexible Benefits Employee s Userguide Contents Introduction... 2 Logging on to Core MyHR... 2 Accessing the Flexible Benefits system... 3 My Benefits... 5 Benefit Groups... 6 Selecting Your

More information

And be taken to the Update My Information page (See Updating your My Information on page 2)

And be taken to the Update My Information page (See Updating your My Information on page 2) AUTHOR LOGIN AND UPDATING MY INFORMATION Please do not print this document as it is subject to continuous revision. The latest version will always be available here: Please submit any feedback to John.Day@rcni.com

More information

And be taken to the Update My Information page (See Updating your My Information on page 2)

And be taken to the Update My Information page (See Updating your My Information on page 2) REVIEWER LOGIN AND UPDATING MY INFORMATION Please do not print this document as it is subject to continuous revision. The latest version will always be available here: http://rcnpublishing.com/userimages/contenteditor/1378985279637/reviewer-login-and-updating-

More information

Tips for Web Filers. Tips for Web Filers. New Company Registration Page

Tips for Web Filers. Tips for Web Filers. New Company Registration Page Please read all information and instructions prior to entering the data. The instructions provide important details about completing the form and will help make your web experience a positive one. 1. How

More information

NSU Bursar Services Instructions

NSU Bursar Services Instructions 1 NSU Bursar Services Instructions Contents Log In to Bursar Services... 2 Make a Payment... 4 Create Saved Payment Methods... 8 Create an erefund Account... 10 Set Up Authorized Users... 12 goplan Payment

More information

Online Employment Application Guide: Seattle Public Schools

Online Employment Application Guide: Seattle Public Schools This guide describes how to apply for jobs using the Seattle Public Schools NEOGOV job application system. The process consists of the following steps: Create an Account Find Jobs Apply for a Job CREATE

More information

FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE

FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE October 18, 2013 Online Course Scheduling User Guide Page 1 of 28 TABLE OF CONTENT 1 ABOUT THIS DOCUMENT... 3 2 REGISTRATION... 4 2.1

More information

Using the jmrdesign Service Desk

Using the jmrdesign Service Desk The jmrdesign Service Desk provides supported client users with a more comprehensive resource and easier to use interface. The jmrdesign Service Desk is designed to increase the efficiency and reduce the

More information

Tuskegee University Performance Management Philosophy and Key Components Performance management is an ongoing, continuous process of communicating

Tuskegee University Performance Management Philosophy and Key Components Performance management is an ongoing, continuous process of communicating Tuskegee University Performance Management Philosophy and Key Components Performance management is an ongoing, continuous process of communicating and clarifying job responsibilities, priorities and performance

More information

Learning Management System (LMS) User Guide. 4 March 2015

Learning Management System (LMS) User Guide. 4 March 2015 Learning Management System (LMS) User Guide 4 March 2015 Contents Accessing ATPCO s Learning Management System (LMS)... 3 Overview of ATPCO s LMS... 5 Accessing Training Course Schedules... 7 Quick Search

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

account multiple solutions

account multiple solutions Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting

More information

GRS Advantage Website User Reference Guide

GRS Advantage Website User Reference Guide GRS Advantage Website User Reference Guide This document describes how to use the GRS Advantage Website. Table of Contents GRS Advantage Website... 2 Accessing the Website... 2 Requesting Access to the

More information

Merchant e-solutions Multi-Merchant Master Account User Guide

Merchant e-solutions Multi-Merchant Master Account User Guide Merchant e-solutions Multi-Merchant Master Account User Guide Merchant e-solutions January 2014 This publication is for information purposes only and its content does not represent a contract in any form.

More information

Accessing the Technology Help Desk Self-Service site:

Accessing the Technology Help Desk Self-Service site: Technology Help Desk Self-Service Site Find Technology Solutions and Manage Work Ordersfor all current faculty, staff and students of Philadelphia University Requirements a personal computer connected

More information

Guarantee Trust Life Insurance Company. Agent Portal www.gtlic.com. Agent Portal Guide

Guarantee Trust Life Insurance Company. Agent Portal www.gtlic.com. Agent Portal Guide Guarantee Trust Life Insurance Company Agent Portal www.gtlic.com Agent Portal Guide Rev. 3/2014 Table of Contents Log in to Agent Portal... 3 Obtain Quote... 4 Print Quote... 5 Save and Retrieve Quote...

More information

Personal Online Banking:

Personal Online Banking: Personal Online Banking: If you access your account information through CNB Online Banking, our personal banking site, you will be able to import your account transactions directly into Quicken/QuickBooks.

More information

How QuizStar Works for Students. Use either link to enter as a student.

How QuizStar Works for Students. Use either link to enter as a student. How QuizStar Works for Students Contents I. Logging-on II. New user III. Registering for a class- IV. Taking a quiz V. Viewing your results VI. Help VII. Logging out Click either place to enter QuizStar

More information

BRILL s Editorial Manager (EM) Manual for Reviewers

BRILL s Editorial Manager (EM) Manual for Reviewers BRILL s Editorial Manager (EM) Manual for Reviewers Table of Contents Introduction... 2 1. Logging into EM... 2 2. Changing Your Access Codes and Contact Information... 2 3. Agreeing or Declining to Review...

More information

Medical Professional Liability Insurance Claims Online User Manual

Medical Professional Liability Insurance Claims Online User Manual Medical Professional Liability Insurance Claims Online User Manual Missouri Department of Insurance, Financial Institutions and Professional R egistration Contents Summary... 1 Site Address... 1 Account

More information

Websense Secure Messaging User Help

Websense Secure Messaging User Help Websense Secure Messaging User Help Welcome to Websense Secure Messaging, a tool that provides a secure portal for the transmission and viewing of sensitive, personal data in email. Use the portal to view

More information

Providers can access the precertification tool by logging in to the Amerigroup provider self service website or the Availity Web Portal.

Providers can access the precertification tool by logging in to the Amerigroup provider self service website or the Availity Web Portal. Precertification Status and Appeals Use the Amerigroup Provider self service website to check the status of a precertification request, submit a request for Amerigroup to change a decision we made on a

More information

There is a separate guide for students, available from Moodle at Student Resources > General Resources > Using Moodle for Students

There is a separate guide for students, available from Moodle at Student Resources > General Resources > Using Moodle for Students ClickView Help Sheet Using ClickView: Teacher Guide About this Help Sheet This guide is in three parts A. Browsing the ClickView library at ClickView Online B. Adding a ClickView video to a Moodle Course

More information

Receiving Secure Emails

Receiving Secure Emails Receiving Secure Emails This document explains how you can access emails that have been sent to you through CyberArk s Secure Email system in several simple steps. When you receive a secure email, you

More information

MIDAS Authorization User Guide. Provider Portal

MIDAS Authorization User Guide. Provider Portal MIDAS Authorization User Guide Provider Portal Table of Contents Logging On... 2 Change Your Password... 4 Homepage/Welcome Screen... 5 Provider Management.. 5 Provider Demographics... 6 Provider Additional

More information

Appendix 1 Install RightNow on your PC

Appendix 1 Install RightNow on your PC Appendix 1 Install RightNow on your PC Please do not install the live site unless you have been instructed to do so. 1 Open Internet Explorer and navigate to; http://student.ask.adelaide.edu.au/cgi-bin/adelaide.cfg/php/admin/launch.php

More information

Perform this procedure when you need to add a recurring payment option, or when you need to change or withdraw it.

Perform this procedure when you need to add a recurring payment option, or when you need to change or withdraw it. Purpose Use this procedure to add, change, or remove recurring payments. Trigger Perform this procedure when you need to add a recurring payment option, or when you need to change or withdraw it. Prerequisites

More information

Tips & Tricks. Guide to Accessing and Navigating Around the ABB Customer Portal and Downloading LinkOne Software

Tips & Tricks. Guide to Accessing and Navigating Around the ABB Customer Portal and Downloading LinkOne Software Page 1 of 6 Tips & Tricks Guide to Accessing and Navigating Around the ABB Customer Portal and Downloading LinkOne Software The purpose of this document is to assist users to access the ABB Customer Portal

More information

Using the Educator Dashboard

Using the Educator Dashboard Reference Guide Using the Educator Dashboard What s Inside How to Create Accounts Get to Know the Educator Dashboard How to Manage Licenses and Create Educators How to Give Accommodations to Students First

More information

Help Desk Web User Guide

Help Desk Web User Guide Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes

More information

IT Quick Reference Guides Using the Online Ticketing System (mysupport)

IT Quick Reference Guides Using the Online Ticketing System (mysupport) IT Quick Reference Guides Using the Online Ticketing System (mysupport) isupport Guides This guide covers using the Online Ticketing System, or mysupport, to submit tickets, browse knowledgebase articles

More information

Web Help Desk - EASD Technology Support

Web Help Desk - EASD Technology Support Web Help Desk - EASD Technology Support EASDʼs Technology Services department has instituted a new tech request database system called Web Help Desk. This help desk system will now allow staff members

More information

Remote Storage Area (RSA) Basics

Remote Storage Area (RSA) Basics Remote Storage Area (RSA) Basics Table of Contents Remote Storage Area Overview... 3 What is Remote Storage Area?... 3 Who has access to RSA?... 3 How much space is available?... 3 Basic RSA Use... 4 How

More information

DataDirector Getting Started

DataDirector Getting Started DataDirector Getting Started LOGIN Log into the DataDirector website: https://www.achievedata.com/yourdistrictname User Name: New Password: Enter your User Name and Password o After login, you may need

More information

Property of PCI Compliance, LLC

Property of PCI Compliance, LLC Property of PCI Compliance, LLC 1 st Time Users / 1 st Time User to the New Portal: Click Register/Begin Return Users: Login with your Username and Password 1 st Time Users / 1 st Time Users on the New

More information

Wentworth Institute of Technology Performance Management Supervisor s Guide

Wentworth Institute of Technology Performance Management Supervisor s Guide Wentworth Institute of Technology Performance Management Supervisor s Guide A Step-By-Step Supervisor s Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin

More information

2. How to Complete Your Company Registration

2. How to Complete Your Company Registration 2. How to Complete Your Company Registration Upon completion of your initial registration form you will receive a temporary login for the Mitie Sourcing Portal. This is so you can submit some further information

More information

Host Excellence. Client Helpdesk. Version 1.0

Host Excellence. Client Helpdesk. Version 1.0 Host Excellence Client Helpdesk Version 1.0 1 Table of Contents 1 Accessing the Helpdesk... 3 2 What Is A Helpdesk Ticket?... 3 3 Ticket Overview... 3 3.1 Ticket Status... 4 3.2 Ticket Category... 4 3.3

More information

My PHLY Registration Process and User Guide

My PHLY Registration Process and User Guide Create a new My PHLY account: 1. From the PHLY.com home page, and select one of the following methods to begin the registration process: 2. Access the Manage Your Account section and click Register 3.

More information

Directory and Messaging Services Enterprise Secure Mail Services

Directory and Messaging Services Enterprise Secure Mail Services Title: Directory and Messaging Services Enterprise Secure Mail Services Enterprise Secure Mail Services for End Users Attention: Receivers of Secure Mail Retrieval of Secure Mail by the Recipient Once

More information

HOW TO USE OIT EMAIL VIA THE WEB

HOW TO USE OIT EMAIL VIA THE WEB HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the

More information

Your Archiving Service

Your Archiving Service It s as simple as 1, 2, 3 This email archiving setup guide provides you with easy to follow instructions on how to setup your new archiving service as well as how to create archiving users and assign archiving

More information

MCSC Online Booking System. User Manual

MCSC Online Booking System. User Manual MCSC Online Booking System User Manual Contents 1 Logging on to the Room Booking System 2 2 Making a Reservation 3 2.1 Views 3 2.2 Room availability 4 2.3 Booking a room 5 3 Changing or Cancelling a Booking

More information

D2L STUDENT MANUAL. Prepared by KAMEL SMIDA. Head of E-Learning Unit at the. Applied Medical Sciences College. Majmaah University 5/10/2014

D2L STUDENT MANUAL. Prepared by KAMEL SMIDA. Head of E-Learning Unit at the. Applied Medical Sciences College. Majmaah University 5/10/2014 2014 D2L STUDENT MANUAL Prepared by KAMEL SMIDA Head of E-Learning Unit at the Applied Medical Sciences College Majmaah University 5/10/2014 M U u n i v e r s i t y D e a n s h i p O f E - L e a r n i

More information

Online Valuation Portal User Guide

Online Valuation Portal User Guide Online Valuation Portal User Guide Online User Guide Logging in for the first time This guide is designed to help explain how to login in to our updated Online Client Portal. If you are unable to login

More information

ADIB Learning Management System

ADIB Learning Management System ADIB Learning Management System Employee User Manual ADIB Academy Application 1 P a g e Table of Contents 1. Learning Management System (LMS) Overview:... 3 1.1 LMS Login Page:... 3 1.2 Logout:... 3 1.3

More information

Online Employer Verification User Guide

Online Employer Verification User Guide Online Employer Verification User Guide Overview The College of Registered Nurses of Manitoba s online employer verification system, available through Nurse Check, assists employers in meeting their responsibilities

More information

The Peer Reviewer s Guide to Editorial Manager

The Peer Reviewer s Guide to Editorial Manager The Peer Reviewer s Guide to Editorial Manager Registering with EM The Register option is found in the main toolbar. New users simply click on REGISTER. [Note: You may have been proxy registered as a review

More information

IT Service Manager Agent Guide

IT Service Manager Agent Guide IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents

More information

Gravity Forms: Creating a Form

Gravity Forms: Creating a Form Gravity Forms: Creating a Form 1. To create a Gravity Form, you must be logged in as an Administrator. This is accomplished by going to http://your_url/wp- login.php. 2. On the login screen, enter your

More information

SUBMITTING YOUR TEXTBOOK ADOPTIONS ONLINE

SUBMITTING YOUR TEXTBOOK ADOPTIONS ONLINE How to create a profile to adopt textbooks on the bookstore s website First, you ll want to navigate to the bookstore s homepage, at http://bookstore.deltacollege.edu There are two ways to access the Faculty

More information

Remedy ITSM Service Request Management Quick Start Guide

Remedy ITSM Service Request Management Quick Start Guide Remedy ITSM Service Request Management Quick Start Guide Table of Contents 1.0 Getting Started With Remedy s Service Request Management. 3 2.0 Submitting a Service Request.7 3.0 Updating a Service Request

More information

Setting up a Passport York & Central Account. Setting a Password for a Central Account Step by Step Instructions.

Setting up a Passport York & Central  Account. Setting a Password for a Central  Account Step by Step Instructions. Before you begin, please ensure you have: Your 9 digit employee ID number Last four digits of your Social Insurance Number Setting up a Passport York 1. Go to Manage My Services by entering in the address

More information

Cloud Services. Email Encryption. SecureMail Admin Guide

Cloud Services. Email Encryption. SecureMail Admin Guide Cloud Services Email Encryption SecureMail Admin Guide 11/22/2014 ADMINISTRATOR CONTROL PANEL GENERAL USE There are a few basics that you will encounter repeatedly when using the Hosting Control Panel

More information

Supplier Portal Quick Reference Guides

Supplier Portal Quick Reference Guides Supplier Portal Quick Reference Guides www.supplychain.nhs.uk/suppliers Contents Requesting access and logging in to Supplier Portal Managing Advanced Shipment Notices (ASN s) Confirming e-direct deliveries

More information

How to install Office 365 Student Advantage package on a students home computer

How to install Office 365 Student Advantage package on a students home computer How to install Office 365 Student Advantage package on a students home computer All state school students from Prep to Year 12 can now download multiple free copies of the Microsoft Office 2013 Suite to

More information

Wentworth Institute of Technology Performance Management Employee s Guide

Wentworth Institute of Technology Performance Management Employee s Guide Wentworth Institute of Technology Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin

More information

Provider OnLine. Log-In Guide

Provider OnLine. Log-In Guide Provider OnLine Log-In Guide Table of Contents 1 LOG-IN ACCESS... 3 1.1 ENTERING THE USER ID AND PASSWORD... 4 1.2 OVERVIEW AND PURPOSE OF TRICIPHER... 5 1.2.1 Log-in for Users Who Are Active, But Not

More information

Administrator Instructions for Link2CDMS Contractor Document Management System

Administrator Instructions for Link2CDMS Contractor Document Management System Table of Contents Administrator Instructions for Link2CDMS Contractor Document Management System Getting Started... 2 Viewing Your Approvals Dashboard... 2 Specifying Contractor Approval Status... 7 Adding

More information

Bahamas Tax Information Exchange Portal Documentation

Bahamas Tax Information Exchange Portal Documentation Bahamas Tax Information Exchange Portal Documentation This sub section of the Portal Documentation covers the following Topics: Portal Overview Portal Login Account Status Reportable Account File Processing

More information

Surplus Lines Online User Guide

Surplus Lines Online User Guide Surplus Lines Online User Guide Missouri Department of Insurance, Financial Institutions and Professional Registration Contents Summary... 1 Site Address... 1 Account Management... 2 Account Registration...

More information

Jobs for Govs User Guide for Employers

Jobs for Govs User Guide for Employers Jobs for Govs User Guide for Employers This outline will show employers how to recruit students at our partner schools. In order to recruit students from a partner school you need to be linked to that

More information

TBR System Office Performance Management Employee s Guide

TBR System Office Performance Management Employee s Guide TBR System Office Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin 7.0 is a multi-functional

More information

Quick Reference Guide Welcome TEST USER

Quick Reference Guide Welcome TEST USER Welcome TEST USER HELP RETIREMENT MANAGER DEMO FEEDBACK VersionE_000 Getting Started This Retirement Manager participant website Quick Reference Guide will assist you to easily navigate and complete important

More information

MECnet Portal: Using Web-Based Email

MECnet Portal: Using Web-Based Email User Manual MECnet Portal: Using Web-Based Email Salem Public Schools Salem, Massachusetts Table of Contents Logging in at School or at Home................................. 3 The Top Navigation Bar........................................

More information

ELECTRONIC W2 CONSENT PROCESS

ELECTRONIC W2 CONSENT PROCESS ELECTRONIC W2 CONSENT PROCESS These instructions will allow you to retrieve and print your W-2 through the Health Science Center portal, rather than waiting for it to be delivered by the US mail. But before

More information

Using the Help Desk. Logging into Help Desk. Creating a New Help Desk Ticket

Using the Help Desk. Logging into Help Desk. Creating a New Help Desk Ticket powered by Logging into Help Desk 1. Go to http://helpdesk.hslc.org. 2. Login using your username and password. 3. Are you creating a new Help Desk ticket? If yes, see Creating a New Help Desk Ticket.

More information

Partner Portal User Procedures

Partner Portal User Procedures Partner Portal User Procedures The help topics below are included in this document: Overview Self-Registration (First Time Users) Enrolling in an Application Accessing an Application (Once Enrolled) Signing

More information

Handbook: Carbonite Pro. Handbook: Carbonite Pro

Handbook: Carbonite Pro. Handbook: Carbonite Pro Handbook: Carbonite Pro Handbook: Carbonite Pro 1 Important Things to Know... 3 Logging in to your Account... 4 The Backup Dashboard... 5 Notifications... 6 Account Summary... 7 Accessing Files Remotely

More information

V-Sept CRM Integration Setup

V-Sept CRM Integration Setup V-Sept CRM Integration Setup 1 Contents V-SEPT CRM INTEGRATION SETUP... 1 ENABLING YOUR V-SEPT/50 BELOW INTEGRATION... 3 GENERATING A LOGIN AND PASSWORD FOR THE FIRST TIME... 3 Integration Manager... 3

More information

!"#$ Stonington Public Schools Parents Guide for InfoSnap Online Enrollment. for Returning. Students. August. Online Enrollment.

!#$ Stonington Public Schools Parents Guide for InfoSnap Online Enrollment. for Returning. Students. August. Online Enrollment. Stonington Public Schools Parents Guide for InfoSnap Online Enrollment for Returning Students August!"#$ Explains how to complete Returning Student Enrollment forms Online through the PowerSchool Parent

More information

Submitting an Application for Membership

Submitting an Application for Membership Submitting an Application for Membership Visit http://www.cfainstitute.org/about/membership/process/pages/index.aspx to submit an application for membership The new application process allows applicants

More information

Charter Business Phone Individual Voicemail Quick Reference Guide

Charter Business Phone Individual Voicemail Quick Reference Guide Charter Business Phone Individual Voicemail Quick Reference Guide This guide is designed to help individual phone line users manage the most common tasks related to initial set-up and on-going use of an

More information

PROCESSES FOR T HE AGENCY TRAINING AGENT

PROCESSES FOR T HE AGENCY TRAINING AGENT PROCESSES FOR T HE AGENCY TRAINING AGENT This Job Aid will assist in the various processes to register students for classes and how to maintain student database in the Learning Management System (LMS).

More information

Create your portal account, and connect to your medical records.

Create your portal account, and connect to your medical records. Create your portal account, and connect to your medical records. Follow these steps if you have not received an email invitation to register. Any questions, please email us at patientportal@raleighmedicalgroup.com

More information

NYSESLAT Audio File Upload Instructions

NYSESLAT Audio File Upload Instructions Provided below are step-by-step instructions for utilizing the MetriTech website to securely submit student audio file data. If you have any questions, please contact MetriTech technical support at 800.747.4868.

More information

Vendor Profile Maintenance Quick Reference Guide

Vendor Profile Maintenance Quick Reference Guide To ensure receipt of notifications about bid opportunities or to be issued purchase orders (POs) through epro, you must make sure your information is current within the system. You can do this by accessing

More information

OneClick User Guide. Poster Account. Updated: 11/9/15

OneClick User Guide. Poster Account. Updated: 11/9/15 OneClick User Guide Poster Account Updated: 11/9/15 Contents Posting Jobs via OneClick... 3 Posting your Job into OneClick... 3 Select the Division... 6 Searching for Media... 7 Selecting Media... 9 Review

More information

Compliance Document Manager User Guide

Compliance Document Manager User Guide Compliance Document Manager User Guide CONTENTS Overview...2 System Requirements...2 Log In...3 Navigation...4 Navigating Compliance Manager...4 Screen Vendors...5 Manage Oversight...6 My Calendar...6

More information

Opt It Get Started Guide

Opt It Get Started Guide Opt It Get Started Guide 1 Welcome to Opt It Mobile Thanks for choosing Opt It Mobile for your text messaging needs. Opt It, Inc. is the leading provider of text messaging applications for businesses.

More information

Information Technology Help Desk Instructions

Information Technology Help Desk Instructions Information Technology Help Desk Instructions Company: VanDeMark Chemical Inc. Authors: Jeffrey Marshall & Mark Thompson Date Created: May 2013 Table of Contents 1. Logging into the IT Help Desk... 3 2.

More information

National Job Link Portal Company/Employer Online User Guide

National Job Link Portal Company/Employer Online User Guide National Job Link Portal Company/Employer Online User Guide Contents Register for a CIGnet username and password... 3 Changing your CIGnet username and password... 6 Register your Company with the National

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Patient Portal. Accessing the Patient Portal. How to Begin: Enter first and last name, date of birth and create a user name and password.

Patient Portal. Accessing the Patient Portal. How to Begin: Enter first and last name, date of birth and create a user name and password. Patient Portal How to Begin: If you provided an email address when you registered as a patient, you can expect an email after your discharge that will be sent directly from CPSI, our Electronic Health

More information

Student User Guide. Introduction to the Module Management System (MMS) in Philosophy. Logging in; Submitting work; Logging out

Student User Guide. Introduction to the Module Management System (MMS) in Philosophy. Logging in; Submitting work; Logging out Student User Guide Introduction to the Module Management System (MMS) in Philosophy Logging in; Submitting work; Logging out Revised Oct 2008 (version 3.1P) University of St Andrews MMS Student Guide MMS

More information

Lawson Asset Management Property Officer Guide U NIVERSITY OF M ISSISSIPPI M EDICAL C ENTER

Lawson Asset Management Property Officer Guide U NIVERSITY OF M ISSISSIPPI M EDICAL C ENTER Lawson Asset Management Property Officer Guide U NIVERSITY OF M ISSISSIPPI M EDICAL C ENTER Contents How To Lookup an Asset... 3 How to Lookup a Departmental Property Officer... 3 Asset Screen for an Item

More information