User Guide. IP Multimedia m6350 Client

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1 User Guide IP Multimedia m6350 Client

2 Content 1. IP Multimedia m6350 buttons & usage 2. Logging on / off your PC Phone 3. Changing your password 4. Making a call 5. Receiving a call 6. Answering a call using the incoming call notification 7. Answering a call when informed by an alert tone 8. Placing a call on hold 9. Forwarding a call 10. Optional software module 11. Setting up & accessing your voic 12. Leaving a message Contacting the Emergency Services IMPORTANT SAFETY NOTE: When calling 999 the user s location is based on the Calling Line Identity (CLI). Hence, the Emergency Bureau will not know a user s location if they are using their Internet Protocol (IP) Multimedia Services when away from their normal office location (e.g. working from home, etc). If IP Multimedia users need Emergency Services, they should use a regular landline phone. If they are forced to use an IP-based phone then they must explicitly tell the Emergency Bureau their exact location. IP Multimedia m6350 Client User Guide Page 2 of 8

3 1. IP Multimedia m6350 buttons & usage Menu bar 2 Display area The display area emulates the display of an IP Phone. 3 Feature key pad Feature keys can be partially configured using the Feature keys sub-menu from the Options menu. 4 The Directory Number (DN) key Your primary telephone line will always be assigned to this key. 6 Mute key Allows you to mute your PC headset microphone/conversation while active on a call. 7 Dial pad 8 End Call Key (Rls) Used to RELEASE/terminate calls and to cancel operations. 9 Hold key Allows users to place active calls on hold. 5. Volume Keys Allows you to adjust the PC volume of the call. IP Multimedia m6350 Client User Guide Page 3 of 8

4 2. Logging on / off your PC Phone To change your password: Log on: Double click the m6350 icon on your desktop to launch the login window: Using the specific username and password provided to you by Virgin Media Business. You will need to define a location before the login can be completed. Enter the username. Enter the password. Press OK. If you are using the m6350 in conjunction with an IP desk phone and the desk phone is already logged on, you will be prompted to join or override the desk phone. If you override, the desk phone will be logged off and audio will be via the PC speaker and headset. If you join, the desk phone will stay logged on. The audio will continue to be via the desk phone and the m6350 is only used to control the phone. Log off: To log off, you must terminate the m6350 application. This can be done by : Select Actions>Logout and Exit from the menu. 3. Changing your password While a default password is supplied to you by Virgin Media Business, it is recommended that you change your password when initially configuring your PC Phone. From the menu bar, select: Options > Change password, launching the password change dialogue (shown above) Enter your old password. Enter your new password. Re-enter password for verification. Press OK your password has been changed 4. Making a call Calls made using PC Phones are made the same way as on any other telephone. To place a call: To get a dial tone click on the feature key 1 button ( the default DN key is the feature key 1 ) or press the space bar Using the mouse pointer to select the number keys on the interface; or using your computer keypad or keyboard, dial the number you wish to call. Letters on your keyboard can also be used and will be converted to numbers by the same convention used on a standard telephone Alternatively, press Control-D or choose menu item Actions > Pre-Dialler, type the number you want to call in the String to Dial field and hit the Dial button to make the call. To end the call: Click on the Release (Rls) button or press the Esc or Delete keys. IP Multimedia m6350 Client User Guide Page 4 of 8

5 5. Receiving a call When an incoming call arrives at the m6350, the appropriate feature key will flash. In addition, you will be informed of the call by either: 6. Answering a call using the incoming call notification If you have chosen to be informed of an incoming call by means of a popup notification, a dialogue box will be displayed : To answer the call : In the Incoming call dialogue box, select click here to answer the call. To end the call: Either click the Release key on the m6350 or press either the Esc key or Delete key on your keyboard. To ignore or dismiss the call: An alert tone playing through the PC speaker An Incoming call dialogue box appearing. To choose this option, right click on the phone icon in the system tray and select popup on ringing. Select in the Incoming call dialogue box. This dismisses the popup box, but does not dismiss the call itself. The call will continue ringing until either the caller goes on hook, the call is answered, or the call is diverted to voic or another person (if the line has been provisioned to do so). IP Multimedia m6350 Client User Guide Page 5 of 8

6 7. Answering a call when informed by an alert tone If you have chosen to be informed of an incoming call by means of an Audible Alert, you will be made aware of an incoming call by a buzzing tone heard through your PC speaker. Note: Some PCs route the PC speaker output through their soundcard mixer rather than directly to a separate speaker. This is particularly common on laptop PCs. In such cases the audible alerting may not operate (where there is an incoming call on a secondary line whilst the primary line is in use for example). To answer the call: Select the Incoming Call key. This key will be flashing. To end the call: Either click the Release key on the m6350 or press either the Esc key or Delete key on your keyboard. 8. Placing a call on hold The m6350 has a dedicated key for the Hold function. This feature allows you to place a call on hold until you are ready to continue. 9.Forwarding a call The call forwarding feature allows you to divert calls to an alternative number. This may be particularly useful should you wish to send calls to a mobile telephone or voic system. To enable call forwarding: On the m6350 Feature key pad, click the Forward key (The Forward key will begin flashing). Remember to include a 9 if required. Enter the telephone number of the forwarding destination Click the Forward key again. (The Forward key will be highlighted) To disable call forwarding, click the Forward key. (The Forward key will no longer be highlighted). 10. Optional software module The m6350 can also be used with third party software (i.e. TAPI) which is a separate component that provides access to the m6350 from Windows applications such as Microsoft Outlook, to allow click-to-dial from Outlook contacts. To place an answered call on hold, click the Hold key. The DN key will flash while a call is on hold to indicate that a call is waiting To retrieve the call, click the flashing DN key. IP Multimedia m6350 Client User Guide Page 6 of 8

7 11. Setting up & accessing your voic To check mailbox from a Public Switched Telephone Network (PSTN) phone (e.g. mobile) Dial Authentication - Enter your phone number - Enter your secret code To check mailbox from an IP Multimedia phone or m6350 Dial If the Message key is lit you can also connect by pressing the line key, then the message key Tutorial help message (if first call) Configure your new secret code Record your welcome message Message information X number of new messages Y number of archived messages Z number of missed calls To delete this message, press 2 To listen again, press 3 To transfer this message, press 6 Main menu To listen to saved messages, press 1 To modify welcome messages, press 2 To configure personal options, press 3 To record / forward voice message, press 4 For more mailbox information, press 0 Hang up to log out. Voic can also be accessed via the web portal: Unified Messaging (enhanced voic ) uses a centralised mailbox for voice messages. Messages can be delivered to your inbox, where they can be played, replied to, saved or deleted. It is also possible to use a web portal to play voic s, forward as s, or change mailbox settings by entering the following URL in your browser s address bar 12. Leaving a message Without logging into your own mailbox, dial (08451 IPMAIL), then enter the full phone number of your colleague. You can give this information to your caller so that they can leave a message without disturbing you. IP Multimedia m6350 Client User Guide Page 7 of 8

8 To find out more call or visit We ve worked hard to ensure that the information in this document is correct and fairly stated. We can t, however, accept liability for any error or omission. Our products and services are under continuous development, so the information published here may not be up to date. It s important that you check the current position with your local Virgin Media Business office. This document is not part of a contract or licence unless expressly agreed in writing. Virgin Media Business, Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP IP Multimedia m6350 Client User Guide Page 8 of 8

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