HealthyCT Online Bill Pay

Transcription

1 HealthyCT Online Bill Pay User Guide for Enrollment and Online Payments Copyright 2015 by HealthyCT, Inc. All rights reserved. No part of this document may be reproduced or transmitted by any means, electronic or mechanical, for use with any entity other than HealthyCT, Inc. without the express written permission of HealthyCT, Inc. Ind v1.0

2 Table of Contents I. Enrollment Process: Setting up Online Bill Pay Page 1 II. Payment Process: Paying Your HealthyCT Bill Online A. One-Time Payments Page 8 B. Recurring Payments Page 11

3 I. Enrollment Process: Setting Up Online Bill Pay Important Note: This setup is a one-time process. Step 1: Go to the HealthyCT Bill Pay website at You will see this login screen: Step 2: Choose the Enroll button to start the process. Step 3: Tell Us About Yourself. Enter your Member ID# and Date of Birth. Select Validate Account. Important Note: Your Member ID# is the first 14 digits on your HealthyCT ID Card. Do not include the last three digits. (i.e. person code 001, 002, 003). Enter Date of Birth in this format: MM/DD/YYYY. 1

4 Step 4: Your Name and Billing Address/Contact Information. The system will validate the information and prompt you to continue the enrollment process. Complete the Your Name and Billing Address and Contact Information sections and select Continue to Step 2 Create Your Account. Required fields are noted with an asterisk (*). You will see the screen below: 2

5 Step 5: Create Your Login ID. The next steps are for you to create a unique login ID and password to use for all future logins Important Notes: You need to set up a strong password based on the guidelines in the screen below. Please note that passwords are case sensitive. Be sure to keep a copy of your login ID and password in a safe place. 3

6 Step 5a: Pick Your Security Image. Under the Your Security section, select and label a security image. You may use the one there or choose a new one by clicking on the Previous or Next buttons. Please note: the image label must be at least 6 characters. Step 5b: Pick Your Security Questions. You must then choose 5 security questions. (Click the down arrow in each security question field to see your choices). You then must type your answers in the box next to each of your questions. Step 5c: Accept the Terms of Agreement. Under the Terms of Service Agreement, click on the Terms of Service, read this section and click on the box to agree to the terms. Please note: this is required to continue the enrollment process. Once you ve completed these steps, click on Continue to Step 3A 4

7 Step 6: Payment Account Setup. You can pay your bill by credit card or from a bank account. Choose the account type by clicking on the down arrow in the Select Account field. Provide your account information (see page 8-12 for instructions). Once completed, select Continue to Step 3B. You will see the screen below: IMPORTANT NOTE: You must have a bank account or credit card on file. You may choose to set this up now or upon your first payment. If you chose to set this up later, select No Payment Account. Step 7: Activation . Provide at least one address for this account, as shown on the screen below.. We will use it to send you an activation and other confirmation or notification s related to your account. Select Send Activation . 5

8 You will see the screen below: Step 8: Check Your Inbox for Final Instructions. Open the and click Please click on the button below to activate your HealthyCT Member Bill Pay Account. By clicking this link, you will be directed to the final step in the enrollment process. Important Note: You should expect an to arrive in your inbox within 10 minutes. Please be sure to check your SPAM/junk folder if you do not see the in your inbox. If you do not receive this , please contact Member Services at the number on the back of your Healthy CT ID card. 6

9 Step 9: Activation/Confirmation Screen. The link in the will activate your account. You will see the activation/confirmation screen below. Click Continue to go back to the login screen. Login with your new login ID and password. Congratulations! You have successfully enrolled in HeathyCT s Online Bill Pay. Proceed to the next section to make your payment. 7

10 II. Pay Your HealthyCT Bill Online A. To Make a One-Time Payment Step 1: Go to the HealthyCT Bill Pay website at Step 2: Log in using your login ID and password. Important Note: Password is case sensitive. Step 3: Choose Pay My Bills to make a one-time payment. (To set up an automatic, recurring payment, see page 9). Step 4: Enter the payment amount and hit the Tab key on your computer keyboard. 8

11 Step 5: Pay Your Bill. Under Payment Actions, choose the account using the drop down arrow. You can use the payment method you set up earlier. If you haven t set that up yet, select either credit card or bank information. Complete the form as required. If you need an illustration of the required information for credit cards or bank account setup, see the examples on page 13.) Read the agreement and click Agree. Then, click Continue. IMPORTANT NOTE: You will be able to skip the payment method setup at this time if you have already completed your payment account setup in step 6 of the Enrollment Process: Setting Up Online Bill Pay. Step 5a: Select Pay On Date (Payment Date). This date can either be the current date or, if desired, a future date. IMPORTANT NOTE: Payments do not occur immediately. Please schedule your payment at least one business day before it is due so it can be posted to your account on time. See the text in blue (as shown in the above screen) as a general guideline for the posting of your payment. Step 5b: Confirm/Enter Payment. Review your bank or credit card information and confirm the payment amount and date. Then click Continue. Step 5c: Verify Payment. Review the Terms and Conditions and check the box below to confirm your agreement with the terms of the payment. Then click Pay. 9

12 You will see the screen below: Step 6: Payment Confirmation. Watch your for payment confirmation. You also can print a copy or write down your confirmation number for proof of your payment. The payment confirmation screen will look like this: 10

13 B. To Set Up an Automatic, Recurring Payment Step 1: Go to the HealthyCT Bill Pay website at Step 2: Log in using your login ID and password. Important Note: Password is case sensitive. Step 3: Select Add or Delete a Recurring Payment (If you prefer to make a one-time payment, see page 7.) 11

14 Step 4: Complete all of the required information, noted with an asterisk (*), on this screen: Step 4a: Choose a Payment Name. This is for your records only. Step 4b: Choose Your Payment Terms. This includes the amount and date of your monthly payment, and the date you want to stop the recurring payments. Important Note: If your coverage with HealthyCT cancels or terminates, it is your responsibility to delete any recurring payments. Payments will continue to be processed until you do so, regardless of your eligibility status. In addition, if your rate with HealthyCT changes, you will need to delete the current recurring payment and add a new one based on the new rate. The system will not automatically update the payment amount. Step 4c: Choose your Payment Account. You can choose your saved payment method if you set one up. If not, choose either credit card or bank information and complete the form as required. If you need an illustration of the required information for credit card or bank account setup, see the examples on page 13. Important Note: Payments do not occur immediately. Please schedule your payment at least one business day before it is due so it can be posted to your account on time. Step 4d: Confirm Recurring Payment. Read the agreement and check the I Agree box. Then, click Submit. Click OK to save the Recurring Payment and you will see the following confirmation screen: 12

15 Example of information needed for checking or savings account payment setup: Important Note: All required fields are noted with an asterisk (*) and must be completed before we can process your payment. Example of information needed for credit card payment setup. Important Note: All required fields are noted with an asterisk (*) and must be completed before your payment can be processed. Congratulations! You have successfully set up your Online Bill Pay with HealthyCT. If you should have any questions concerning HealthyCT Online Bill Pay, contact the Member Services telephone number on the back of your member ID card. 13