Click on the PBX icon on the Admin screen to start building your PBX. The Phones page shows all the Phone Accounts and Hunt Groups you have created.

Transcription

1

2 Creating a PBX The PBX feature allows you to put phones on your desks, which can make, receive, transfer and conference without investing in a physical PBX. It has all the features of a standard PBX system from vendors such as Cisco, Avaya, Panasonic, Hitachi etc, as well as advanced features such as Call Recording and unified messaging. To build your PBX, you simply need to add an account for each phone. A phone can be any SIP compatible VOIP phone, either a hardware deskphone (Search for buy voip handset ), or a softphone which can be installed on your PC (for example X-Lite from Click on the PBX icon on the Admin screen to start building your PBX. Creating an individual Phone Account The Phones page shows all the Phone Accounts and Hunt Groups you have created. You can create a new Phone account by clicking the + Add Phone button. A pop-up window will appear which requires you to enter some basic information about the phone. 2

3 Phone Name: Enter a description for the phone so you can recognise it on this Phones Page for example it could be meeting room or Fred. Extension: Enter a unique number which is used by other phones to ring this one. For example you might be 101, 102 etc. 3

4 Assign DDI: If you want to be able to ring a phone from outside, you will need to add a DDI to the phone. Note: A phone can be part of a Hunt Group, which allows multiple phones to be rung at once from a single number. If you do not need a phone to be individually contactable, then you do not need to assign a DDI. Caller ID: This is the number that will appear on a phone that is being called. If you assign a DDI to the phone then usually you would assign this same number to your Caller Id so that people can phone you back if they miss your call. Assign PBX Queue: You can either use the Default PBX queue which is created automatically, or you may wish to group phones together for reporting purposes separately. For example if you have a number of branch offices it might be useful to be able to report on calls only for selected branches. Enable Voic Set this to Yes to enable the voic feature. You need to save the Phone Account before you can configure the Voic . Using a Phone Account Once you have created a phone account, you will need to obtain the account details to be able to configure your IP deskphone (or softphone). These details can be obtained by clicking on the Configuration icon of the Phone and selecting Export to PDF. 4

5 The PDF displayed provides all the details about the Phone Account. Depending on the specific phone model you are attempting to configure, the Account Name, and Phone Password may be named many different ways. Once you have configured your phone, you should be able to place and receive calls to other extensions or to the Public Switched Telephone Network (PSTN) or Global System for Mobile Communications (GSM) network. NOTE: See Barring Rules later in this document for how to restrict the ability for phones to make certain types of calls. 5

6 You can also now configure other items on your new Phone Account that were not visible when you created the account. Call Divert / Divert DDI: You can configure the system to divert calls coming into your phone if you are busy or don t answer the call. The Do Not Disturb selection sends the incoming call directly to your voic , or if you have not enabled voic a message is played to the caller to inform them you are unable to accept calls. All other selections require a Divert DDI to be entered where the call will be diverted when the selection condition has been met. Ring Time: This is the time in seconds your phone will ring before being diverted per the Call Divert settings, or simply hanging up the call. Agent ID: If you choose to assign an Agent ID to a phone, all the calls the phone makes or receives will then be logged against that agent for reporting purposes. You can also leave this blank if the feature is not required, or if you are operating a hot desking environment, the agent can log into the phone manually by entering *32# into the telephone keypad and following the audio prompts. The agent can log back out the system by entering *33# Bar In/Out Rules: Select the rule you wish to apply to the Phone to prevent certain types of calls being placed or to block certain types of call (or individual callers) from calling in. See the section of the manual on Barring Rules for more detail. 6

7 Configuring Voic Where you have enabled voic for an account, you can click on the Configure Voic selection to setup how you want the voic to behave. Voic Cap: The maximum number of messages you can have queued before the system returns The voic box is full to the caller. Forward Voic Select Yes if you would prefer to receive your voic s into your inbox. Address: The address used for voic s that are being forwarded. 7

8 Hunt Groups Hunt Groups are used to ring a number of individual Phone Accounts at once. Whoever picks up their Phone first will be connected to the call, and the other phones will stop ringing. 8

9 Group Description: Enter a description for the group so you can recognise it on this Phones Page for example it could be Sales Team or Support Desk. Extension: Enter a unique number which is used by other phones to ring this group. For example you might be 555, 666 etc. Assign DDI: If you want to be able to ring this Hunt Group from outside, you will need to add a DDI. When you dial the DDI, all the phones in the Hunt Group will ring. Assign PBX Queue: You can either use the Default PBX queue which is created automatically, or you may wish to group calls for a Hunt Group for reporting purposes separately. For example if you have a number of branch offices it might be useful to be able to report on calls only for selected branches. Adding Phone Accounts to Hunt Groups Simply drag & drop the Phone Account icon onto the Hunt Group to add a Phone to the Hunt Group, and click on the - symbol inside the Hunt Group icon to remove it. 9