BLACK BOX CATALOG Los Fresnos CISD AVAYA RED

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1 INT AUD RTU DCS AUD FEAT LIC:DS $ 5, INT LODGING RTU SFTW LIC:DS $ 3, INT AUD RTU TCP/IP NTWK CH LIC:CU $ 2, TRNG CUST MISC OTHER CD ROM $ TRNG WRLS VCE SYS MISC VIDEO $ TRNG CUST TRNG MISC VIDEO 1414TRN $ TRNG SETS AND TERMS MISC VIDEO $ TRNG AV CM BASIC ADMIN INST LED $ TRNG CMS MISC INST LED $ TRNG WRLS VCE SYS MISC INST LED $ TRNG SETS AND TERMS INST LED $ TRNG UC SYS INST LED $ TRNG MISC SELF PACED CSD $ TRNG WRLS VCE SYS MISC CD ROM $ TRNG COMPUTER BASED TERMINALS MISC $ MNTG KIT FOR 47A1 DATA UNIT STANDALONE $ MDM MNTG 63A2 $ DSU 3550 A1 001 NMS $ CH INTF RS232 $ WIRE LIFT CHARGES $ BCMR DESKTOP MIG CCC FIVE USER R1 TO R2 $ 3, BCMR DSKTP TEN USER R2 LIC:CU $ 18, BCMR DESKTOP MIG FIVE USER R1 TO R2 $ 3, BCMR DESKTOP MIG SNGL USER R1 TO R2 $ 1, BCMR DSKTP FIVE USER R2 LIC:CU $ 12, BCMR DESKTOP MIG CCC SINGLE USER R1/R2 $ 1, BCMR DESKTOP MIG TEN USER R1 TO R2 $ 4, BCMR DSKTP SNGL USER R2 LIC:CU $ 8, ADS VISUAL SOLNS CUSTOM DESIGN $ CIS STS SFTW TECH SUPPT SVCS $ APS IQ SYSTEM ADMIN KNOWLEDGE TRNF $ CIS INTELLIGENT COMMUNICATION APPL IMPL $ CRM PS INTERNET SOLUTIONS OEM CTI $ CRM PS INTERNET SOLUTIONS APP / CUS DEV $ CIS CALL CENTER TECH INTG & CONSUL SVCS $ SALES CONSULT TIME $ TSO SVCS CONSULT SECURITY AUDITS $ ECPS OCTEL DESIGNER CUSTOM APPL DEVEL $ NO MATERIAL X600AAP $ NIC DESIGN ENGINEERING SUPPORT SVCS $ CIS PROACTIVE CONTACT AFTERHOURS IMPL $ CIS PDS STAFF AUGMENTATION SVCS $ AVAYA Larger SwitchesPage 1 of 264

2 APS PROACTIVE CONTACT KNOWLEDGE TRFR $ CIS PDS TECHNICIAN INSTL SCHEDULING $ CIS PROCATIVE CONTACT UPG IMPL $ AVAYA ASAI CORE LIC S8100/8300/PRLGX $ 10, AVAYA ASAI PLUS SFTW LIC G3r/S8700 $ 20, AVAYA ASAI PLUS SFTW LIC G3si $ 15, AVAYA ASAI PLUS LIC S8100/8300/PRLGX $ 10, AVAYA ASAI CORE SFTW LIC G3r/S8700 $ 20, AVAYA ASAI CORE SFTW LIC G3si $ 15, SERVICESPAN REMOTE ALARMING $ WIRE LABOR $ WIRE MATERIAL $ PSO PREDIC DIALER CUSTOM PROD SUPP $ INT AUD RTU ADDL MLBX 25 R5 LIC:NU $ 1, IMPLEMENT CMS PROVISIONING SUPPORT $ IMPLEMENT IVR PROVISIONING SUPPORT $ CIS PROCATIVE CONTACT SOLUTION DEVLP $ INSTALL DNM R3EACH ADD NODE AFTER FIRST $ CRM PS CRM SIEBEL AGENT ACCESS INTEG $ CIS IST IMPL SUPT SVCS $ CC UIP UPG $ APS PROACTIVE CONTACT DEPLOYMENT $ CIS CRM CUST CONV APPL DEVL NO DISCOUNT $ CIS WITNESS SOLUTION IMPL $ PSO CRM WORFORCE MGMT STANDARD MAINT $ BCSI IC 6.0 IMPL $ CRM PS INTERNET SOL SFTW RELEASE UPG $ AVAYA ASAI CORE SFTW LIC UPG $ 5, AVAYA ASAI PLUS SFTW LIC UPG $ 3, BCMR DESKTOP SFTW CD R2 LATEST REL $ CIS PROCATIVE CONTACT PRODCTVTY ANALYSIS $ CRM PS CC PARTNERSHIP BLOCK HRS/STANDARD $ CRM PS CC PARTNERSHIP CUSTOM OFFER $ CRM PS PARTNER SERVICES ASSESSMENTS $ BCSI CONTACT CNTR EVAL /ASSESS /DESIGN $ CRM PS CMS SPECIAL SOFTWARE INTERFACE $ CIS INTL BUSINESS COMM CONSULTING $ APP SERV ENHANCED ADVOCATE/VIRTUAL $ APP SERV BASIC VIRTUAL ROUTING $ APPL SVCS AD HOC SUPPORT ADVOCATE $ APPL SVCS AD HOC SUPPORT FOR VR $ DEF IP SFTPHN R2 RTU 1 $ NTWK ASSESSMENT CHARGE $ AVAYA Larger SwitchesPage 2 of 264

3 CRM PS CTI INTEGRATION $ CRM PS PARTNER SERVICES KNWLDGE TRANS $ CIS PARTNER HAMMER ASSURANCE FOR IC $ IMPL CUSTMR INFO READINESS SRVY CUST BID $ CUST SFW RTU SUP CON W/NORTEL DMS100/250 $ OCTEL 250/350 ebus 25ST 25VMB 25FMB 25CL $ 1, CM EXIST IP STA SFTW LIC $ IP TRUNK LICENSE 1 P0RT $ INSTALL IMPLEMENTALL NON STD SYSTEMS $ CIS IP SVCS $ OCTEL 350 BULLETIN BROADCAST $ 5, INSTALL REVENUE FOR NEW OFFERS $ INSTALL REVENUE FOR BASIC OFFERS $ INSTALL REVENUE FOR PREMIUM OFFERS $ CRM PS INTERACTION MGMT CONSLT (SME) $ CRM PS IC5.6 UPG SVCS WEB/ $ CRM PS IC5.6 STND IMPL IPCC MID MARKET $ OCTEL 250 DGTL NTWKG $ 4, OCTEL 250 ANLG NTWKG $ 2, OCTEL 350 DGTL NTWKG $ 8, OCTEL 350 ANLG NTWKG $ 5, OCTEL PSWD RESET $ BCSI OA IC 6.0 IMPL $ AVAYA ASAI CTI STATION SFTW LIC $ 25, AVAYA ASAI PHANTOM CALLS SFTW LIC $ 30, PROJECT WORK $ CRM PS INTERACTION MGMT CUST IMPL SVCS $ CIS IC/OA UPGRADE $ BCSI VQS 6.0 IMPL $ EC500 SOFTPHONE CITIGROUP SFTW FEE $ MISCELLANEOUS MATERIAL BILLING ONLY $ CAS MAIN MIGRATION SFTW LIC $ CAS BRANCH MIGRATION SFTW LIC $ DCS NTWK MIGRATION SFTW LIC $ QSIG ATTD VCTR MIGRATION SFTW LIC $ QSIG BASIC MIGRATION SFTW LIC $ QSIG SUPP MIGRATION SFTW LIC $ QSIG MAIN MIGRATION SFTW LIC $ QSIG BRANCH MIGRATION SFTW LIC $ AVAYA VIRTUAL ROUTING $ 25, MGD SVC AVAYA CRM PROF SVCS (OTHER) $ MGD SVC ISO AVAYA INSTL SVCS $ ISO AVAYA PROJECT MANAGEMENT SERVICES $ AVAYA Larger SwitchesPage 3 of 264

4 EC500 SFTW LIC 1PT $ MISCELLANEOUS LABOR SUBCONTRACTOR $ CM EXIST ATM PNC TRACKING SFTW LIC $ CM EXIST XMOBILE STA TRACKING SFTW LIC $ CALLVISOR ASAI RTU CTI STA TRACKING $ CALLVISOR ASAI RTU PHANTOM CALL TRACKING $ CALLVISOR ASAI RTU AGT STATES TRACKING $ CALLVISOR ASAI CORE TO CURR REL TRACKING $ CALLVISOR ASAI PLUS UPG TO CURR REL TRAK $ DEF CALL CENTER ELITE AGT TRACKING RTU $ DEF CALL CENTER NTWK CALL REDIR TRAK RTU $ CENTREVU VIRTUAL ROUTING TRACKING RTU $ CALL CENTER BCMS TRACKING RTU $ MGD SVC CIS NTWK CONSULTING SVCS $ BCSI SECURITY CONSULTING $ BCSI PERIMETER SECURITY ASSESSMENT $ BCSI WRLS ENTPRS SECURITY AUDITING $ APS CM SH 5001 AND ABOVE PTS $ BCSI SECURITY HARDENING SVC CUST $ CIS WRLS CONSULTING $ SOFTCON REGISTRATION MIGRATION $ IP HARD PHONE REGISTRATION MIGRATION $ ARIA ROYALTIES $ DEF WRLS REGISTRATION MIGRATION $ EXT TO CELLULAR (EC500) R4 TRK CODE $ DEF IP SFTPHN TRACKING CODE R1 & R2 $ DEF IP SFTPHN TRACKING CODE R3 V1 $ DEF IP SFTPHN TRACKING CODE R3 V2 $ ASG RTU RFA MIGRATION $ BUSINESS PARTNER IMPL OFFR TRACKING CODE $ NTWK ASSESSMENT FOR IP TELE SHARED DELV $ NTWK ASSESSMENT FOR IP VALIDATION $ EXPEDITE CHARGES PRODUCT ORDER $ CM ADV SSP SFTW LIC 1 PT $ CM IP STA SFTW LIC 1PT $ CM IP TRK SFTW LIC 1PT $ CM EXIST SSP SFTW LIC 1PT $ CM S8100 SSP SFTW LIC 1 PT $ CM DUP TRACKING SFTW LIC $ CM CATEGORY B SSP SFTW LIC 1 PT $ CM EXIST NTWG PKG TRACKING SFTW LIC $ TENANT PART TRACKING SFTW LIC $ DID POOL RTU 1 PORT $ AVAYA Larger SwitchesPage 4 of 264

5 ISO AVAYA EDUCATION SERVICES $ ISO AVAYA SFTW DESIGN SERVICES $ CM MULTI PORT NTWK SFTW LIC $ 5, IALX ADDL MLBX 25 LIC:NU $ IMPLEMENT SML OF LG PROMOTRACKING CODE $ IMPLEMENT PARTNER PROMO TRACKING CODE $ IMPLEMENTMID MARKET PROMOTRACKING CODE $ IMPL CARRIER SVCS PRJCT TRACKING CODE $ ADS ONSITE IMPL SVCS $ ADS TRAVEL & LIVING CHARGE $ CIS ENGAGEMENT VICE PRESIDENT $ PSO PROGRAM MGMT SVCS $ CIS INTERCHANGE / MN CUST SVCS $ ISO TRAVEL & LODGING WIRE $ IP SOFTPHONE R4 TRACKING CODE $ ADD SSP R9R10 SFTW LIC 1 PT $ ISO EDUCATION/KNOWLEDGE TRANSFER SVCS $ CIS INSTL SVCS $ NUANCE MAINT SUPPORT $ MM CAL LIC 1 PROGRAM SEAT LIC:NU $ CIS ONSITE CONSULTANT GOVERNMENT SVCS $ APPL SVCSADD ON NICESVC LVL GUARANTEE $ APPL SVCS ADD ON NICE FAULT MGMT 24X7 $ APPL SVCS ADD ON NICE METHOD OF ENTRY $ APPL SVCS ADD ON NICE MAC REM COMPLEX $ CUST BASIC NTKW READINESS ASSESSMENT COE $ INTERNATIONAL NANO $ INTERNATIONAL LAN/WAN CONSULTING $ INTERNATIONAL NTWK SECURITY CONSULTING $ BCSI INTL BUSINESS CONTINUITY CONSULTING $ APS 1XSPEECH CUST INTG $ IMPL JUMP START PROMOTION TRACKING CODE $ GUESTWORKS BASE PORT COUNT $ CIS MSG NTWKG CUST INTG $ TRANSFER TDM STA 1 STATION LIC $ TRANSFER IP STA 1 STATION LIC $ UTILITY MAINT CAJUN DATA SWITCH $ BCSI BUSINESS CONTINUITY CONSULTING $ CIS PARTNER HAMMER ASSURANCE FOR IR $ CRM PS BUSINESS ADVOCATE SERV (NONUS) $ APS IQ SPV RPTS KNOWLEDGE TRNF $ CRM PS SOLUTIONS CIRS (NONUS) $ CUST SFT RTU SUPT H245 DTMF TOMES SA8507 $ AVAYA Larger SwitchesPage 5 of 264

6 CIS PROACTIVE CONTACT CTI IMPL $ CRM PS IC6.X FASTTRACK IMPLEMENTATION $ CIS PDS / SIEBEL 7 INTERFACE IMPL $ INWARR SVC MULTIPOINT CONTROL UNIT $ CIS WITNESS CONTACTSTORE QUALITY IMPL $ SCC1 IPSI CABLES $ MCC1 IPSI CABLES EXISTING CAB $ IA NTWK BKUP FEAT MDL 5 LIC:DS $ 4, IA NTWK BKUP FEAT MDL 40 LIC:DS $ 7, IA NTWK BKUP FEAT MDL 100 LIC:DS $ 15, ADJUSTMENT TRANSFER PRICE $ CIS CMS INVESTIGATION SVCS FOR UPGS& MGS $ CIS MM EXCHANGE INTG $ S8300 ICC TO LSP SFTW LIC $ 2, S8300 LSP TO ICC SFTW LIC $ 6, APPL SVCS ADDON INTERCHANGE REPORTS $ CUST SFTW RTU ALTURA INTEROP SA8506 $ 5, CC LIC MOVE ELITE PER AGT $ CC LIC MOVE BUS ADV PER AGT $ SIP ENABLEMENT SERVICES HOME LIC $ SIP ENABLEMENT SERVICES COMBO LIC $ CC BCMS NEW OR ADD $ 2, SIP ENABLEMENT SERVICES EDGE LIC $ CIS SS 3RD PARTY TESTING IQ SERVICES $ SIP ENABLEMENT SERVICES USER LIC $ SIP TRUNK 1PT SFTW LIC $ IP SOFTPHONE R5 RTU ONE LIC $ NCS FULL CIRS FOR TWO TIER $ NCS NANO FOR TWO TIER $ BCSI CMS CLINT ACTIVATION $ MM TTS 1 ADDL LIC W/EXCH DOMINO LIC:CU $ 1, CM2 PER USER SFTW LIC TO 1000 $ CM2 SFTW PKG TRKG $ CM2 ENTPRS ED PER USER SFTW LIC TO 1000 $ CM2 ENTERPRISE EDITION SFTW PKG TRKG $ CM2 ENTERPRISE ED UPLIFT PER EXT SW LIC $ CM2 TRUNK PORT SFTW LIC $ CM2+ ACCESS TO CALL CENTER SFTW LIC $ CM2 TDM TRUNK PORT SFTW LICTRKG $ AVAYA RECORD $ ADD ENHD FEATURES R9CM1 1 PT $ ADD NTWKG FEATURES R9CM1 1PT $ CRM PS CMS AUTOMATED AGENT SKILL CHANGE $ AVAYA Larger SwitchesPage 6 of 264

7 CM2 MOBILITY PACKAGE 1 USER SFTW LIC $ EC500 EXT TO CELLULAR R5 SFTW LIC $ ASAI INC ADJ ROUTES $ 25, CM MLPP SFTW LIC $ CM MLPP SFTW LIC TRACKING $ CM TDM TO UNIVERSAL SFTW LIC 1 PT $ CM2 UNIVERSAL SFTW LIC TRACKING $ CIS BCC TRAVEL AND LIVING EXPENSES $ CM2 TDM TO UNIV LINUX UPG SFTW LIC $ VISTA REM MANAGED SVCS $ EC500 OUTBOARD PROXY SIP LIC:NU $ IALX CLIENT 1 ST SNGL SITE VM LIC:NU $ CIS CHIMAY R0 $ IP SOFTPHONE R5 TRACKING CODE $ CIS MSGING ENH LIST ADMIN $ CIS MSGING SYS ANOUNCEMENT CUSTOMIZATION $ CIS MSGING CALLER APPL DEV & DEPLOYMENT $ CIS MSGING SYS MG $ CIS MSGING DIAL PLAN MODIFICATION $ CIS OCTEL ENH SVCS $ HSTD CC ELITE LIC UTILITY $ HSTD CC CMS LIC UTILITY $ EC500 EXT TO CELLULAR R5 TRK CODE $ CUST SFTW RTU ENH CALL PKUP ALRTG SA8622 $ CUST SFTW RTU CHAINED CALL FWRDG SA8623 $ CM2 PER USER SFTW LIC $ CM2 ENTPRS ED PER USER SFTW LIC $ BCMR DESKTOP R2 USB SNGL USER $ 8, BCMR DESKTOP R2 USB FIVE USER $ 12, BCMR DESKTOP R2 USB TEN USER $ 18, BCMR DESKTOP R1 TO R2 MIG USB SNGL USER $ 1, BCMR DESKTOP R1 TO R2 MIG USB FIVE USER $ 3, BCMR DESKTOP R1 TO R2 MIG USB 10 USER $ 4, S8710 CABLES 100M $ CIS BUSINESS COMMUNICATIONS CONSULTING $ APS ONEX AGENT IMPL $ BCSI VQS UPG TO IC 6.1 $ BCSI VQS 6.1 IMPL $ IC INCL SW CONNMV.1 RFA ENABLE $ IC ADDL SW CONNMV.1 RFA ENABLE $ CIS CMS PERFORMANCE EVALUATION (NONUS) $ CIS PROACTIVE CONTACT KNOWLEDGE TRFER $ CIS PROACTIVE CONTACT PG230 IMPL $ AVAYA Larger SwitchesPage 7 of 264

8 CIS BCC CONTACT CENTER $ CIS BCC ENTPRS COMMUNICATIONS $ BCSI CVLAN R9 ONSITE IMPL $ CIS MDLRMSGING/LOTUS NOTES CUST INTG $ CIS MSGING SUPT $ MAINT CNTRCT TERMINATION CHARGES $ CIS SS 3RD PARTY PARTNER IMPL MGMT $ TRANSFER CM2 UNIV 1 USER LIC $ OVERRIDE LIC MODE SFTW LIC $ CIS MM EXCH UPG $ CIS OPERATIONAL ANALYST MODEL $ CIS ACTIVE TELEPHONY MODEL $ CIS CONTACT CENTER SVCS MODEL $ CIS BUSINESS COMMUNICATION CNSLT MODEL $ CIS SVCS CM 87XX $ CIS SVCS CM 8500 $ SECURELOGIX ENTPRS TEL MGMT APPL INTG $ SECURELOGIX MANAGED SECRTY SVCS STARTUP $ PERIMETER MANAGED SECURITY SVCS STARTUP $ IP TELEPHONY MANAGED SECRTY SVCS STARTUP $ SYGATE APPL INTG $ NETSCREEN APPL INTG $ ROUTE SCIENCE APPL INTG $ NTWK ASSOCATES INC. APPL INTG $ CIS SVCS CM 8300 $ CIS SVCS CM BRANCH GATEWAYS $ CIS SVCS CM SES SIP SRVR $ IMPL SVCS FOR EMMC $ CIS SVCS DEF PRODUCTS $ CIS SVCS CM CENTRAL GATEWAYS $ APS SVCS CM MESSAGING $ CIS SVCS OCTEL MSGING $ CIS SVCS MDLR MSGING $ CIS SVCS MSG NTWKG $ IMPL SVCS IVR $ IMPL SVCS BCMR/CMS $ APS SVCS CC PERFORMANCE EVALUATIONS $ IMPL SVCS BUSINESS ADVOCATE $ IMPL SVCS CALL CENTER DLX/ELITE $ IMPL SVCS CONSULTING SVCS $ IMPL SVCS DATA IMPL SVCS $ IMPL SVCS WIRE SVCS MODEL $ IMPL SVCS WRLS LAN $ AVAYA Larger SwitchesPage 8 of 264

9 CIS SVCS PAR $ CIS SVCS MAGIX $ CIS SVCS IPO $ CIS SVCS CM GENERAL $ IMPL SVCS MSGING MODEL $ IMPL SVCS CONTACT CENTER MODEL $ IMPL SVCS IP TELEPHONY MODEL $ IMPL SVCS VCE / TELEPHONY MODEL $ IMPL SVCS PROG MGMT MODEL $ AIRDEFENSE INC. APPL INTG $ CIS SECURITY ROVING PLANET APPL INTG $ INCIDENTAL INDIRECT TRACKING CODE $ IMPLEMENT SUMMER PROMO TRACKING CODE $ INCIDENTAL DIRECT TRACKING CODE $ IMPLEMENT VOICECON PROMO TRACKING CODE $ IMPL SVCS BRANCH SOLUTION TRACKING CODE $ BCSI DSI WALLBOARDS CUST SVCS $ APS INTF MAINT $ BCSI KRONOS INTF $ BCSI GEOTEL MAINT $ BCSI RMT CTI ASAI REM VENDOR SUPPORT $ BCSI CMS CUST REPORTS $ BCSI CMS CUST REPORT MAINT $ CIS CMS TECH INTG BLOCK OF HOURS $ CIS CMS LAN TECH INTG BLOCK OF HRS $ BCSI CMS MISC MG WORK $ CIS CONTACT CENTER LAN CONNECTIVITY $ BCSI LAN MAINT $ BCSI ENABLE DNS SVC $ BCSI CMS CUST DEVELOPMENT $ ASSIST SVCS FOR SVC PROVIDERS MODEL $ MANAGED SVCS FOR SVC PROVIDERS MODEL $ CM3 S87XX ESS W/ENTERPRISE ED SFTW LIC $ CM3 S87XX ESS W/O ENTERPRISE ED SFTW LIC $ 40, VERINT TELEPHONE REPLAY PT $ VERINT 7.7 MEDIA $ EMEA SVC SPAN SVCS MODEL $ CALA SVC SPAN SVCS MODEL $ CANADA MAINT SUPPORT PROG FOR CP MODEL $ APAC PARTNER SUPPORT SVCS MODEL $ CUST APPL SUPPORT MODEL $ BP SUP RTS EXPERT AND ENH MSP LEVEL 1 $ BP SUP RTS EXPERT AND ENH MSP LEVEL 2 $ AVAYA Larger SwitchesPage 9 of 264

10 CM3 SOFTWARE PACKAGE TRACKING $ CM3 ENTRPRS ED SFTW PKG TRACKING $ IMPL SVCS ADDITIONAL INSTL $ EMERGENCY COMMUNICATION RECOVERY MODEL $ EXPANDED MEETME CONF SFTW LIC 50PT $ 13, EXPANDED MEETME CONF SFTW LIC 100PT $ 24, EXPANDED MEETME CONF SFTW LIC 200PT $ 43, CIS CONTACT CENTER EXPRESS IMPL $ CIS TECHNICAL INTG SELF SVC $ CIS PDS / IC INTG $ INT AUD NTWKG AMIS GATEWAY $ 1, INT AUD ELA FEAT R5 LIC:DS $ CCE TRKG FOR AGT STATES RFA $ IA R5 SWIN CONV AVAYA SW TO CLAN $ 5, IP AGT LIC MOVE PER AGT R5 $ CM2.2 MEDIA DEFcsi AND DEFsi $ CM2.2 MEDIA S8300/S8500/S8700 $ CUST SFTW RTU SCHED FEAT PKG SA8621 $ IMPL SVCS PWR $ CIS SVCS SPEECH ACC $ VERINT LIVE MONITOR PT $ NUANCE ASR/TTS LANG ARA $ IMPL ONDEMAND SUPPORT PROMO TRKNG CODE1 $ IMPL ONDEMAND SUPPORT PROMO TRKNG CODE2 $ IMPL CONTACT CENTER PROMO TRACKING CODE1 $ IMPL CONTACT CENTER PROMO TRACKING CODE2 $ HSTD CM PER USER LICENSE $ DIRECTORY ENBLD MGMT SFTW W/2 DEVICE LIC $ 5, DIRECTORY ENBLD MGMT ADDL DEVICE LIC $ 1, DIRCTRY ENBLD MGMT ENTPRS W/25 DVLIC $ 10, DIRCTRY ENBLD MGMT UPG TO ENTPRS LIC $ 3, BCSI CONSULTNG TIME ACCOUNT MANAGED SVCS $ BCSI CONSULTING TIME ACCOUNT $ EC500 R5 RTU UPGRADE $ SIP SOFTPHONE R2 RTU ONE LIC:NU $ SOFTCLIENT LIC ACTIVATION TRACKING $ CUST SOL MAINT $ APC LRG CAB SYS LBL US AND CANADA $ APC LRG CAB LBL FOR CE MARK $ CC R3.0 RFA RELEASE INDICATOR $ CIS SVCS CM ADDITIONS $ CIS SVCS MSGING ADDITIONS $ IMPL SVCS BCMR/CMS ADDITIONS $ AVAYA Larger Switches Page 10 of 264

11 IMPL SVCS DATA ADDITIONS $ IMPL SVCS IVR ADDITIONS $ HSTD CMS ACTIVATION $ CM3 TRANSFER UNIV SFTW LIC 1 USER $ SMBS MAINT IPO R2.1 INWARR OFFER 8X5 $ SMBS MAINT PARACS R7.0 INWARR OFFER 8X5 $ CM3 S8500 ESS W/ENTERPRISE ED SFTW LIC $ CM3 S8500 ESS W/O ENTERPRISE ED SFTW LIC $ 40, CM3 TO CM3 MIGRATION SFTW LIC $ ADV SEG LIC WITH MEDIA $ NICE 16 ANLG RCDG CH $ 19, NICE 24 ANLG RCDG CH $ 23, NICE 32 ANLG RCDG CH $ 28, NICE 48 ANLG RCDG CH $ 36, NICE 72 ANLG RCDG CH $ 48, NICE 96 ANLG RCDG CH $ 61, NICE 120 ANLG RCDG CH $ 74, NICE 144 ANLG RCDG CH $ 86, NICE 168 ANLG RCDG CH $ 97, NICE 192 ANLG RCDG CH $ 112, NICE 24 AVAYA DGTL EXTN REC CH $ 28, NICE 32 AVAYA DGTL EXTN REC CH $ 32, NICE 48 AVAYA DGTL EXTN REC CH $ 42, NICE 72 AVAYA DGTL EXTN REC CH $ 60, NICE 120 AVAYA DGTL EXTN REC CH $ 94, NICE 144 AVAYA DGTL EXTN REC CH $ 111, NICE 168 DGTL EXTN REC CH $ 128, NICE 192 DGTL EXTN REC CH $ 148, NICE 30 CH 1XE1 $ 26, NICE 60 CH 2XE1 $ 43, NICE 90 CH 3XE1 $ 58, NICE 120 CH 4XE1 $ 73, NICE 150 CH 5XE1 $ 85, NICE 180 CH 6XE1 $ 96, NICE 210 CH 7XE1 $ 111, NICE 240 CH 8XE1 $ 125, NICE 270 CH 9XE1 $ 135, NICE 300 CH 10XE1 $ 145, NICE 330 CH 11XE1 $ 154, NICE 360 CH 12XE1 $ 163, NICE 390 CH 13XE1 $ 176, NICE 420 CH 14XE1 $ 184, NICE 450 CH 15XE1 $ 192, AVAYA Larger Switches Page 11 of 264

12 NICE 480 CH 16XE1 $ 202, NICE 30 REC CH FROM 8 $ 29, NICE 30 REC CH FROM 16 $ 32, NICE 30 REC CH FROM 24 $ 35, NICE 60 REC CH FROM 8 $ 46, NICE 60 REC CH FROM 16 $ 49, NICE 60 REC CH FROM 24 $ 52, NICE 60 REC CH FROM 32 $ 55, NICE 90 REC CH FROM 8 $ 62, NICE 90 REC CH FROM 16 $ 66, NICE 90 REC CH FROM 24 $ 70, NICE 90 REC CH FROM 32 $ 74, NICE 120 REC CH FROM 8 $ 76, NICE 120 REC CH FROM 16 $ 79, NICE 120 REC CH FROM 32 $ 82, NICE 120 REC CH FROM 48 $ 86, NICE 150 REC CH FROM 8 $ 91, NICE 150 REC CH FROM 16 $ 96, NICE 150 REC CH FROM 32 $ 101, NICE 150 REC CH FROM 48 $ 107, NICE 180 REC CH FROM 8 $ 101, NICE 180 REC CH FROM 16 $ 106, NICE 180 REC CH FROM 32 $ 111, NICE 180 REC CH FROM 48 $ 117, NICE 240 REC CH FROM 16 $ 131, NICE 240 REC CH FROM 32 $ 135, NICE 240 REC CH FROM 48 $ 138, NICE 360 REC CH FROM 32 $ 175, NICE 360 REC CH FROM 48 $ 178, NICE 480 REC CH FROM 32 $ 214, NICE 480 REC CH FROM 48 $ 218, NICE 3500 HRS WITH RAID5 $ 8, NICE 8400 HRS ON LINE $ 3, NICE 8400 HRS ON LINE WITH RAID5 $ 12, NICE HRS ON LINE $ 8, NICE HRS ON LINE WITH RAID 5 $ 19, NICE HRS WITH HOT SWAP RAID 5 $ 21, NICE SINGLE AIT1 DRIVE 3000/4500 HRS $ 1, NICE DUAL AIT1 DRIVES $ 3, NICE DUAL AIT2 DRIVES $ 11, NICE SINGLE DVD DRV $ 1, NICE DUAL DVD DRVS PER DVD $ 2, NICE SINGLE DDS4 DAT DRIVE $ 2, AVAYA Larger Switches Page 12 of 264

13 NICE DUAL DDS4 DAT DRIVES $ 5, NICE 10 ANLG OUTPUT CH $ 1, NICE FULL REDUND FOR ANLG LOGGER 1+1 $ 5, NICE STNDBY REDUN LGR SUM/DED TRUNKS $ 2, NICE STNDBY REC LOGGER $ 8, NICE STNDBY REDUN LOGGER BT TRUNKS $ 2, NICE 24 CH PATCH PANL RJ11 W/ CABLE $ NICE 24 PAIR OPEN LEADS CABLE 5M $ NICE 24 PAIR OPEN LEADS CABLE 10M $ NICE E1/T1 PATCH PANEL $ NICE CENTRONICS 50 PIN M TO M 5M $ NICE CENTRONICS 50 PIN M TO M 20M $ NICE REM AUD PLYBK 2 ANLG OUTPT $ NICE DGTL REM AUD PLYBK 2 ANLG OUTPT $ 1, NICE AUD BUS PATCH PNL 4X5 IN 4 OUT $ NICE AV IP RAS DYN COMPACT IP LGR $ NICE COMPACT IP LOGGER AVAYA $ 1, NICE COMPACT IP LGR CISCO CM SK CCP $ 1, NICE NON CHARGEABLE OPTION $ NICE CLS BASIC SRVR SW ONLY $ 1, NICE CLS SRVR LIC PER 50 SEATS $ 2, NICE TOTAL RECORD SW LIC PER SERVER $ 1, NICE SELECTIVE RECORD SW LIC SRVR $ 1, NICE RECORD ON DEMAND SW LIC SRVR $ 1, NICE CLS SW LIC FOR QM FIRST 300 $ 5, NICE CLS SW LIC FOR QM 301 TO 700 $ 3, NICE CLS SW LIC FOR QM OVER 700 $ 1, NICE AVAYA CTI LINK AVAYA CT $ 5, NICE AVAYA CTI LINK ASAI CVLAN $ 5, NICE AVAYA CTI LINK GENESYS $ 5, NICE AVAYA PDS AVAYA PBX EVENT SVC $ 5, NICE AVAYA CDR LINK $ 5, NICE CDR LINK LIC:SR $ 5, NICE AVAYA IP RAS DECODER $ NICE SCREEN LOGGER BASIC SW ONLY $ 25, NICE AGT SCRN REC SEAT 1ST 300 SEAT $ NICE AGT SCRN REC SEAT 301 TO 700 $ NICE AGT SCRN REC SEAT OVER 700 $ NICE QUERY USR LIC FIRST 40 USERS $ NICE QUERY USR ADD OVER 40 USERS $ NICE MNTR USER LIC FIRST 40 USERS $ NICE MNTR USER ADD OVER 40 USERS $ NICE ADDL SUPERVISION USER LIC $ 1, AVAYA Larger Switches Page 13 of 264

14 NICE BASIC SW PCKG FOR NICELOG ONLY $ NICE ROD SNGL SEAT ADD 301 TO 700 $ NICE ROD SNGL SEAT LIC ADD OVER 700 $ NICE BUS DATA FOR MONITOR APP SITE $ 5, NICE FREESEAT NICE NET LOGIN SITE $ 5, NICE UNIVERSE WEB SVR SW 5 USR LIC $ 5, NICE UNIVERSE FIRST 40 LICENSE $ NICE UNIVERSE ADDNL USR 41 TO 80 $ NICE UNIVERSE ADDNL OVER 81 USRS $ NICE NON ENGLISH FOR NLS APPS $ 1, NICE UNIVERSE 8.9 APPS NONENGLISH $ 5, NICE SCENARIO REPLAY USER LICENSE $ 1, NICE CLS API SDK WIN32 CAPI $ 13, NICE LINK SDK FOR CRM INTEGRATION $ NICE STORAGE CENTER BASIC SERVER SW $ 10, NICE STORAGE CENTER PER 50 CH LIC $ 5, NICE STORAGE CENTER WITH IBM TIVOLI $ 2, NICE STORAGE CENTER WITH EMC CENTERA $ 2, NICE SNMP SUPPORT PER SYSTEM $ 2, NICE NICELOG MEDIA LIBRARY PER SITE $ 3, CIS OES TRAVEL AND LIVING $ CIS TRAVEL AND LIVING OEM TEAM $ CM3 ENTERPRISE ED UPLIFT PER EXT SW LIC $ SMBS MAINT IPO R2.1 INWARR OFFER 7X24 $ SMBS MAINT PARACS R7.0 INWARR OFFER7X24 $ CC R3.0 BASIC $ CUST SFTW RTU TRACKING CODE SA8567 $ MM SWITCH INTRGR AVAYA $ MM SWITCH INTRGR NORTEL $ MM SWITCH INTRGR SIEMENS $ MM SWITCH INTRGR CISCO $ MM SWITCH INTRGR 5ESS $ MM SWITCH INTRGR FUJITSU $ MM SWITCH INTRGR MITEL $ MM SWITCH INTRGR ERICCSON $ MM SWITCH INTRGR ALCATEL $ MM SWITCH INTRGR PHILLIPS $ MM SWITCH INTRGR NEC $ MM SWITCH INTRGR INTECOM $ MM SWITCH INTRGR TOSHIBA $ MM SWITCH INTRGR TELRAD $ MM AVAYA SWITCH RFA QSIG WAIVER LIC:DS $ MX IMPL/TESTING MODEL $ AVAYA Larger Switches Page 14 of 264

15 MX WEBCONFERENCING IMPL/TESTING MODEL $ MX INFORMIX USER LIC $ NICE CMAPI VOICE LGR SW ONLY W/ CTI INTG $ 5, NICE CMAPI PER CNCRNT VOICE REC CH $ NICE CMAPI QLTY MGMT PKG FIRST 80 SEATS $ 36, NICE CMAPI QLTY MGMT PER SEAT $ NICE CMAPI QLTY MGMT PER SEAT $ NICE CMAPI QLTY MGMT PER SEAT OVR 650 $ NICE AGENT SCRN RECORD PER SEAT 1ST 250 $ NICE AGENT SCRN RECORD PER SEAT $ NICE AGENT SCRN RECORD PER SEAT OVR 650 $ NICE ADDL 50 CNCRNT SCRN REC CH $ 12, NICE ADDL 50 CNCRNT SCRN REC CH $ 8, NICE STG CTR PRO PKG CMAPI FIRST 50 CH $ 6, NICE STG CTR PRO 50 CH PKG CMAPI $ 4, NICE STG CTR PRO 50 CH PKG CMAPI $ 2, NICE STG CTR PRO 50 CH PKG CMAPI OVR 800 $ 1, NICE STG CTR PRO ADDL SRVR LIC $ 6, NICE STG CTR ENT PKG CMAPI FIRST 50 CH $ 13, NICE STG CTR ENT 50 CH PKG CMAPI $ 6, NICE STG CTR ENT 50 CH PKG CMAPI OVR 800 $ 3, NICE STG CTR ENT ADDL SRVR LIC $ 6, SAA SW ACTIVATION PER PORT $ 2, SAA 500NAME BLOCK $ 2, SAA 2500NAME BLOCK $ 9, SAA 10,000NAME BLOCK $ 24, SAA BILINGUAL ADDITION FRENCH $ 1, SAA BILINGUAL ADDITION SPANISH $ 1, SAA SERVER & APP SW WITH DSE 8 PTS $ 25, SAA SERVER & APP SW WITH DSE 16 PTS $ 30, SAA SERVER & APP SW WITH ANLG 12 PTS $ 22, SAA APP SW ONLY W/O SERVER $ 6, SAA MSSQL SW REDUNDANCY PER SVR $ 5, OCTEL MAINT INCENTIVE PROMO TRKG CODE $ CMS AGT LIC TRNSFR ADDT $ CMS AGT LIC TRNSFR ADDT TRKG CODE $ CMS AGT LIC TRNSFR REMOVAL TRKG CODE $ CMS SUPV LIC TRNSFR ADDT $ CMS SUPV LIC TRNSFR ADDT TRKG CODE $ CMS SUPV LIC TRNSFR REMOVAL TRKG CODE $ CMS ACD LIC TRNSFR ADDT $ CMS ACD LIC TRNSFR ADDT TRKG CODE $ CIS NICE INDIRECT IMPL $ AVAYA Larger Switches Page 15 of 264

16 NICE CMAPI ALL CALLS REC PKG PER SEAT $ NICE CMAPI INTR PKG PER SEAT 1ST 250 $ NICE CMAPI INTR PKG PER SEAT $ CC LIC MOVE BUS ADV PER AGT CURRENT RLS $ CMS ACD LIC TRNSFR REMOVAL TRKG CODE $ NICE CMAPI INTR PKG PER SEAT OVER 650 $ NICE CALL ADDL QUERY APP USR LIC $ NICE CALL MNTR APP USR LIC $ NICE CALL AGENT ROD SNGL SEAT LIC $ NICE NONENG INTF FOR NONQM APP SUITE $ 1, NICE NON ENGLISH INTF STD QM APP SUITE $ 5, NICE DB NONENGLISH CHAR SETSSTD QM PKG $ 8, VERINT CENTRAL REPLAY SRVR SW $ CIS IC/OA IMPLEMENTATION $ IP AGT LIC MOVE PER AGT R2 $ IP AGT LIC MOVE PER AGT R3 $ IP AGT LIC MOVE PER AGT R4 $ EC500 R6 RTU $ EC500 R6 TRACKING $ EC500 R6 RTU UPGRADE $ SAA RACK MOUNT OPTION FOR SERVER $ SAA RAID OPTION FOR SERVER $ 1, MM MAS APP LIC R3 EXCH CUST SVR $ MM MAS APP LIC R3 EXCH AV SVR $ MM MAS APP LIC R3 AV STORE AND SVR $ MM H323 ITG 30 CHNL N/ENCRPT N/CARDS $ MM SIP ITG 48 CHNL N/ENCRPT N/CARDS $ CIS IP SVCS CUST $ MX T1 PT ACTIVATION $ MX ISDN PT ACTIVATION $ MX T3 PT ACTIVATION $ MX E1 PT ACTIVATION $ MX SIP PT ACTIVATION $ MM DESIGN CONSULT PRACT NO CHG $ CIS ProVISION BASIC $ CSI SFTW $ CIS ProVISION PREMIUM $ NICE VOICE RECORDING ADD AND UPG HDWR $ NICE VOICE RECORDING ADD AND UPG SFTW $ CM3 & LATER ACCESS FOR CCE MM USER $ SIP SOFTPHONE R2 MIG IP TO SIP 1 LIC:NU $ CIS IMPL REM RFA FOR MEETING EXCHANGE $ NETWORK ASSESSMENT 3RD PARTY $ AVAYA Larger Switches Page 16 of 264

17 CM3 MOVE LSP G700 SFTW LIC $ CM3 MOVE LSP G350 SFTW LIC $ CM3 MOVE LSP G250 SFTW LIC $ CNA CONSULTING SERVICES $ VERINT ARCHIVE MANAGER PKG ADDON $ 16, VERINT DIALER ADAPTER FOR QM $ 16, VERINT CONTACT INTERACT EDIT PRODUCR $ 8, CIS IBM DIRTALK WEBSPHERE VCE RESP DEV $ CIS AIT EDGE CUST DEVELOPMENT $ VERINT TEL REPLAY COMP PKG ADDON $ 16, VERINT WFM TIME OFF MGR PKG ADDON $ VERINT WFM SHIFT BIDDING PKG ADDON $ VERINT AFTER MARKET ORDER $ CIS CCE BASIC IMPL OFFER $ CM3.1 S8500 LSP W/ENTERPRISE ED SFTW LIC $ CM3.1 S8500 LSP W/O ENTERPRISE ED SFTW L $ 40, HP APP SRVR ML310 SATA CUSTOMER PROVIDED $ HP APP SRVR ML310 SCSI CUSTOMER PROVIDED $ HP APP SRVR DL320 SATA CUSTOMER PROVIDED $ CMS SURVIVABLE CONV $ CMS HA CONVERSION $ CC ADD DELUXE PKG AGTS $ CIS PROACTIVE CONTACT FULL CABINET IMPL $ CIS PROACTIVE CONTACT RFA $ CM3.1 MEDIA DEFcsi $ CC INTRO TO ELITE MIG PER AGT LIC $ MX S6100 LIC ENABLEMENT $ CIS MX SUPT SVCS TRAVEL AND LODGING $ CIS MX SUPT SVCS PROFESSIONAL SVCS $ CIS IMPL SVCS FOR VCE PORTAL $ CIS IMPL SVCS VCE PORTAL ADDITIONS $ CMS T5120 SFTW UPG TRACKING $ CMS T5220 SFTW UPG TRACKING $ CMS NEW T5120 TRACKING $ CMS NEW T5220/T5120 8CORE TRACKING $ CMS SMALL SYS TO LRG SYS TRACKING $ CIS SVCS CM 8400 $ CM3 S87xx IP UPG SFTW LIC $ WITNESS UNIFY/EWARE/VIEWER ADDON $ VERINT WFM MULTIMEDIA PKG ADDON $ CIS AESERVICES IMPL BUNDLED REM MODEL $ CIS AESERVICES IMPL ONSITE REM MODEL $ CIS WITNESS TRNG $ AVAYA Larger Switches Page 17 of 264

18 CIS VERINT WITNESS TRAINING CREDITS $ CIS WITNESS WORKFORCE MGMT IMPL $ CIS WITNESS COMPLIANCE IMPL $ CIS WITNESS QUALITY MONITORING IMPL $ CIS PROF SVCS CONF SOLUTIONS TRVL LODGNG $ CIS PROF SVCS CONFERENCING SOLUTIONS $ VERINT WFM MULTISITE MGMT $ VERINT CSCM IC INTEGRATION $ 20, VERINT CSCM DIALER INTEGRATION $ 20, NICE CF III 4CH BNDL $ 7, NICE CF III 8CH BNDL $ 8, NICE CF III 12CH BNDL $ 10, NICE CF III 16CH BNDL $ 12, NICE CF III 20CH BNDL $ 13, NICE CF III 24CH BNDL $ 15, NICE CF III 28CH BNDL $ 16, NICE CF III 32CH BNDL $ 19, NICE CF III 36CH BNDL $ 21, NICE CF III 40CH BNDL $ 23, NICE CF III 44CH BNDL $ 25, NICE CF III 48CH BNDL $ 28, NICE CF III DUAL DVD DRV 4880 HR $ 1, NICE CF III SNGL AIT TURBO DRV 4800 HR $ 1, NICE CF III DUAL AIT TURBO DRV 9600 HR $ 3, NICE CF III HOT SWAP REDUN PWR SUPP $ 2, NICE CF III HOT SWAP REDUN PWR 48V DC $ 2, NICE CF III ACT DETECT EXTL TRIGGER $ 2, NICE PRFRM ICU 180 ST 360CH 16 TRNK $ 31, NICE PRFRM ICU 180 ST 360CH 32 TRNK $ 37, NICE PRFRM ICU 240 ST 480CH 24 TRNK $ 46, NICE 8 PT PASSIVE COUPLER RJ45 $ NICE 8 PT ACTIVE COUPLER RJ45 $ 2, NICE BNC ADAPTER FOR MULTICOUPLER $ CM3.1 MEDIA S8300/S8500/S87XX $ CM3 S8300 W/G350 MIG SFTW LIC $ IMPL SVCS SHARED SRVR MODEL $ UTILITY TRIGGER REM GATEWAY NEW SITE $ CIS PROG MGMT MULTISITE CUST $ POLYCOM MGC 50/100 AV FIELD UPG KEY $ POLYCOM MGC 25 AV FIELD UPG KEY $ INTGR MGMT ENTRPRS ENTITLEMNT UP LIC $ INTGR MGMT SPECIAL SYS 1150 UPG LIC $ INTGR MGMT SPECIAL SYS 51+ UPG LIC $ AVAYA Larger Switches Page 18 of 264

19 NICE DS1 AV 30CH LOGGER $ 37, NICE DS1 AV 60CH LOGGER $ 55, NICE DS1 AV 90CH LOGGER $ 74, NICE DS1 AV 120CH LOGGER $ 94, NICE 16CH ASPECT AMC LOGGER $ 27, NICE T1 + DTMF 24CH LOGGER $ 29, NICE T1 + DTMF 48CH LOGGER $ 40, NICE T1 + DTMF 72CH LOGGER $ 52, NICE T1 + DTMF 96CH LOGGER $ 64, NICE ACTVTY DETECT EXT TRGR PER 24 INPT $ 2, NICE 3500HR G HR G729A RAID5 $ 12, APC SYS DATABASE LIC $ CM2 S8300 W/G700 MIG SFTW LIC $ NICE SYS REPL UPG TO NICE PERFORM $ NICE UPG NICE PFRM LGR FEATURE $ NICE SYS REPL UPG TO NICE 8.9 $ NICE UNIV/CLS UPG BY FEATURE 8.9 $ NICE VCE LOGGER SYS UPG TO 8.9 $ NICE 8.9 LGR UPG BY FEAT DISK DRIVES $ NICE 8.9 VoIP LGR UPG BY FEATURE $ NICE ADD CH TO 8.9 PCI $ NICE PFRM UPG STD PKG TO 80 UNIV $ 5, NICE STG CTR UPG FROM 8.9 $ NICE CLS UPG FROM 8.X TO 8.9 $ NICE UNIV UPG 8.X TO 8.9 $ NICE APPS UPG 8.X TO 8.9 LGR ONLY $ NICE STG CTR UPG TO 8.9 $ CMS SURVIVABLE SUPV $ IA770 LIC 1 SEAT VC MBX 1125 ADD $ WHOLESALE OFFER LVL 1 BP CONT TRACK CODE $ WHOLESALE OFFER LVL 2 BP CONT TRACK CODE $ WHOLESALE OFFER LVL 3 BP CONT TRACK CODE $ SVGSA CIS $ SMBS TALLARD BP TIER 2 SUPT IPO $ SMBS TALLARD BP TIER 2 SUPT PAR ACS $ NICE REPT PKG FOR PUB SAFETY $ 8, NICE REPT PKG FOR PUB SAFETY ADDTNL $ 1, NICE TRNK RADIO REC SYS SW $ 20, NICE MTRLA SMARTZONE v3.x 50 CH LIC $ 10, NICE MTRLA SMARTZONE v4.x 50 CH LIC $ 12, NICE MTRLA DIMETRA v5.x 50 CH LIC $ 2, NICE MTRLA DIMETRA v6.x 50 CH LIC $ 2, NICE M/ACOM EDACS 50 REC CH LIC $ 10, AVAYA Larger Switches Page 19 of 264

20 WHOLESALE OFFER CATALYST CONT TRACK CODE $ WHOLESALE OFFER VODA CONT TRACK CODE $ WHOLESALE OFFER SYNNEX CONT TRACK CODE $ WHOLESALE OFFER JENNE CONT TRACK CODE $ WHOLESALE OFFER TALLARD CONT TRACK CODE $ HOSTED APPL SVCS SOLUTION $ NICE CMAPI QLTY MGMT PKG FIRST 120 ST $ 36, NICE CMAPI QLTY MGMT PER ST $ NICE CMAPI QLTY MGMT PER ST $ IP MEDIA PROC CIRCUIT PACK TN2302AP RHS $ 15, IPSI2 CP TN2312BP RHS $ 8, CLAN INTF CIRCUIT PACK TN799DP RHS $ 1, CMS SVCS KIT/ADDL HDWR NETRA/T5220 $ SWRM SNEAK FUSE RHS $ INTEGRATED CSU RHS $ 1, COMPACT FLASH READER W/FLSHCRD RHS $ APC NEW CTI OFFER $ CIS AGENT IVR GREETING OFFER $ CIS AVAYA CRM CONNECTOR FOR AES $ CIS INTELLIGENT CALLBACK $ S8500C SERVER RHS $ 5, HSTD GMS SALES LEASE BACK $ CM2 S8300 W/G350 LSP MIG SFTW LIC $ CM2 S8300 W/G700 LSP MIG SFTW LIC $ CM3 S8300 W/G350 LSP MIG SFTW LIC $ CM3 S8300 W/G700 LSP MIG SFTW LIC $ IWS SMBS LABOR PAR ACS 8X5 (3YR) $ IWS SMBS LABOR PAR ACS 24X7 (3YR) $ IWS SMBS LABOR IPO 8X5 (3YR) $ IWS SMBS LABOR IPO 24X7 (3YR) $ CIS SVCS CM MV EXPRESS $ S8500C ESS & LSP RHS $ 5, CIS IPO CUST APPL $ NICE NONAV CTI LINK LIC:SR $ 5, WHOLESALE OFFER SISP CNTRCT TRACK CODE $ NICE ANIALI ANNOTATER $ 1, NICE GENESYS IPMX $ 5, NICE DUPLEX COUPLER 12 DGTL EXTNS $ 1, NICE 16,800HR ONLINE $ 3, NICE 16,800HR RAID5 DISK MIRRORING $ 12, NICE 17,000HR ONLINE $ 8, NICE HRS ONLINE $ 12, NICE 35,200HR ONLINE $ 8, AVAYA Larger Switches Page 20 of 264

21 NICE 53,600HR ONLINE $ 12, NICE 7,800HR ONLINE $ 3, NICE 7,800HR RAID5 $ 12, NICE RELAY UNIT EXTL ALARMING $ 3, NICE UNIVERSE 8.9 COMPACT NON ENGLISH $ 1, NICE LMR SNGL LIC PRICE PER SEAT $ NICE SNGL AIT TURBO DRIVE 4800HR $ 1, NICE AV CDR LINK $ 1, NICE NONAV CTI $ 1, NICE AV CTI LINK AV CT $ 1, NICE SECOND DETECTION DRIVER $ 1, NICE SEATING NTWK LOGIN SITE LIC $ 1, NICE PCANYWHERE REM CONNECTION $ NICE SOFTWARE SCREEN RECORDING $ NICE UNIVERSE COMPACT SFTW $ NICE VoIP LGR FOR PASSIVE REC REDUN $ 125, NICE VoIP LGR FOR PASSIVE REC 60 LIC $ 131, NICE ADDL 4 REC CH NICE VoIP LGR SFTW $ 4, NICE ADDL 4 REC NICE VoIP LGR 32 SFTW $ 1, NICE VoIP LGR HW UPG KIT TO V9.1 +SFTW $ 8, NICE VoIP LGR FORKLIFT TO V9.1 SFTW $ 4, NICE CA FAX ALARM SFTW $ NICE UPG EXISTING 8.9 VoIP FEAT $ NICE UPG EXISTING NCF III FEAT $ NICE 8 ADDL ANLG REC CH UPG $ NICE 8 ADDL DGTL REC CH UPG $ NICE 32 MEGALINK RECORDING CH $ 26, NICE 320 MEGALINK RECORDING CH $ 136, NICE 352 MEGALINK RECORDING CH $ 142, NICE 384 MEGALINK RECORDING CH $ 153, NICE 416 MEGALINK RECORDING CH $ 158, NICE 448 MEGALINK RECORDING CH $ 164, NICE 480 MEGALINK RECORDING CH $ 171, NICE 64 MEGALINK RECORDING CH $ 40, NICE 96 MEGALINK RECORDING CH $ 55, NICE 128 MEGALINK RECORDING CH $ 69, NICE 160 MEGALINK RECORDING CH $ 83, NICE 192 MEGALINK RECORDING CH $ 100, NICE 224 MEGALINK RECORDING CH $ 113, NICE 256 MEGALINK RECORDING CH $ 121, NICE 288 MEGALINK RECORDING CH $ 129, NICE 256/120 MEGALINK TRNKS/REC CH $ 139, NICE 256/15 BT MEGALINK TRNKS/REC CH $ 121, AVAYA Larger Switches Page 21 of 264

22 NICE 256/45 BT MEGALINK TRNKS/REC CH $ 126, NICE 60/256 BT MEGALINK TRNKS/REC CH $ 129, NICE 120/480 MEGALINK TRNKS/REC CH $ 179, NICE 45/480 BT MEGALINK TRNKS/REC CH $ 171, NICE 60/480 BT MEGALINK TRNKS/REC CH $ 176, NICE 120/96 BT MEGALINK TRNKS/REC CH $ 73, NICE 15/96 BT MEGALINK TRNKS/REC CH $ 55, NICE 45/96 BT MEGALINK TRNKS/REC CH $ 60, NICE 60/96 BT MEGALINK TRNKS/REC CH $ 62, NICE 30 SUMMED E1 REC CH $ 26, NICE 300 SUMMED E1 REC CH $ 136, NICE 330 SUMMED E1 REC CH $ 142, NICE 360 SUMMED E1 REC CH $ 148, NICE 390 SUMMED E1 REC CH $ 159, NICE 420 SUMMED E1 REC CH $ 164, NICE 450 SUMMED E1 REC CH $ 170, NICE 480 SUMMED E1 REC CH $ 177, NICE 60 SUMMED E1 REC CH $ 40, NICE 90 SUMMED E1 REC CH $ 54, NICE 120 SUMMED E1 REC CH $ 68, NICE 150 SUMMED E1 REC CH $ 83, NICE 180 SUMMED E1 REC CH $ 96, NICE 210 SUMMED E1 REC CH $ 109, NICE 240 SUMMED E1 REC CH $ 121, NICE 270 SUMMED E1 REC CH $ 129, NICE UPG PCI LGR WIN2K TO WIN2003 $ 4, NICE 120 DGTL EXT REC CH $ 94, NICE 16 DGTL EXT REC CH VLG $ 23, NICE 168 DGTL EXT REC CH $ 128, NICE 192 DGTL EXT REC CH $ 148, NICE 24 NON AVAYA DGTL EXTN REC CH $ 28, NICE 32 NONAVAYA DGTL EXTN REC CH $ 32, NICE 48 DGTL EXT RECORDING CH VLG $ 42, NICE 72 DGTL EXT RECORDING CH VLG $ 60, NICE 96 DGTL EXT RECORDING CH VLG $ 77, NICE 16 DGTL EXT REC CHNONAV $ 22, NICE 24 DGTL EXT REC CHNONAV $ 27, NICE 32 DGTL EXT REC CHNONAV $ 30, NICE 48 DGTL EXT REC CHNONAV $ 40, NICE 72 DGTL EXT REC CHNONAV $ 58, NICE 96 DGTL EXT REC CHNONAV $ 73, NICE 120 DGTL EXT REC CHNONAV $ 90, NICE 144 DGTL EXT REC CHNONAV $ 107, AVAYA Larger Switches Page 22 of 264

23 NICE 168 DGTL EXT REC CHNONAV $ 124, NICE 192 DGTL EXT REC CHNONAV $ 141, NICE ADV COMPRESSION UP TO 90CH $ 3, NICE ADV COMPRESSION UP TO 180CH $ 6, NICE ADV COMPRESSION UP TO 360CH $ 13, NICE ADV COMPRESSION UP TO 450CH $ 20, NICE ADV COMPRESSION UP TO 496CH $ 22, NICE G ADV COMPRESSION SUPT $ 1, NICE STD PACKAGE LIC 80 SEATS SITE $ 41, NICE ADV PKG LIC 80 SEATS SITE $ 56, NICE CUSTMR FEEDBACK BASIC PKG 8PT SFTW $ 68, NICE DATABASE SUPT DUALCPU SERVERS $ 5, APC DEMO 10AGT 2SUPV LIC WITH MEDIA $ 5, CM4 S87XX SFTW LIC $ CM4 S8500 SFTW LIC $ CM4 G700 LSP W/ENTERPRISE ED SFTW LIC $ CM4 G700 LSP WO ENTERPRISE ED SFTW LIC $ 5, CM3&PRIOR LSP TO CM4 LSP/G700 UPGSFTWLIC $ CM4 S8300 W/G350 SFTW LIC $ CM4 G350 LSP W/ENTERPRISE ED SFTW LIC $ CM4 G350 LSP W/O ENTERPRISE ED SFTW LIC $ 3, CM3&PRIOR LSP TO CM4 LSP/G350 UPGSFTWLIC $ CM4 S8300 W/G250 SFTW LIC $ CM4 G250 LSP W/ENTERPRISE ED SFTW LIC $ CM4 G250 LSP W/O ENTERPRISE ED SFTW LIC $ CM3 LSP TO CM4 LSP/G250 UPG SFTW LIC $ CM4 S8300 W/G700 MIG SFTW LIC $ CM4 S8300 W/G350 MIG SFTW LIC $ CM4 S87XX ESS W/ENTERPRISE ED SFTW LIC $ CM4 S87XX ESS W/O ENTERPRISE ED SFTW LIC $ 40, CM4 S8500 ESS W/ENTERPRISE ED SFTW LIC $ CM4 S8500 ESS W/O ENTERPRISE ED SFTW LIC $ 40, CM4 S8400 SFTW LIC $ R9&PRIOR TO CM4 S8400 MIG SFTW LIC $ R10+ TO CM4 S8400 MIG SFTW LIC $ CM4 S8400 UPG SFTW LIC $ R9&PRIOR TO CM4 S87XX MIG SFTW LIC $ R10+ TO CM4 S87XX MIG SFTW LIC $ CM4 S87XX UPG SFTW LIC $ R9&PRIOR TO CM4 S8500 MIG SFTW LIC $ R10+ TO CM4 S8500 MIG SFTW LIC $ CM4 S8500 UPG SFTW LIC $ CM4 S8300 W/G700 UPG SFTW LIC $ AVAYA Larger Switches Page 23 of 264

24 CM4 S8300 W/G350 UPG SFTW LIC $ CM4 S8300 W/G250 UPG SFTW LIC $ CM4 S8500 LSP W/ENTERPRISE ED SFTW LIC $ CM4 S8500 LSP W/O ENTERPRISE ED SFTW LIC $ 40, USER R4 CM BUNDLE S8300/S8400 SRVRS $ 5, USER R4 CM BUNDLE S8300/S8400 SRVRS $ 10, USER R4 CM BUNDLE S8300/S8400 SRVRS $ 15, USER R4 CM BUNDLE S8300/S8400 SRVRS $ 20, USER R4 CMEE BUNDLE S8300/S8400 SRVRS $ 8, USER R4 CMEE BNDL S8300/S8400 SRVRS $ 16, USER R4 CMEE BNDL S8300/S8400 SRVRS $ 24, USER R4 CMEE BNDL S8300/S8400 SRVRS $ 32, CM4 SOFTWARE PACKAGE TRACKING $ CM4 ENTRPRS ED SFTW PKG TRACKING $ CM4 ENTERPRISE ED UPLIFT PER EXT SW LIC $ HSTD CM4 SOLUTION SFTW LIC $ CM4 TRANSFER UNIV SFTW LIC 1 USER $ CM4 PER USER SNGL UPG SFTW LIC UPPCM $ CIE R1 AVAYA CM CONN $ CIE R1 I55 CONN $ CIE R1 SMS RTG $ CIE R1 LIC ENABLEMENT $ CIE R1 SFTW MEDIA $ SWRM 110AC ADMIN RHS $ CIS CONTACT CENTER CUST APPL SUPT $ CIS MSGING CUST PRICING $ CIS CUSTOMIZED IP PHONE APPL $ CIS MCS DISASTER RECOVERY SVCS $ HSTD RECURRING ASSETS ON BOOKS 1447 $ NICE PRFM NICELOG MED LIBR PKG PER SITE $ 3, NICE ADDTL NMS STA LIC $ 1, NICE PRFM PLAYBK TO EXT PER 4 OUTPT CH $ NICE PRFM SCR REC 1ST 250 LIC PER SEAT $ NICE PRFM SCR REC LIC PER SEAT $ NICE PRFM SCR REC OVER 650 LIC PER SEAT $ NICE PRFM AUDIO ANALYSIS 1st CPU LIC $ 46, NICE PRFM AUDIO ANALYSIS 2nd CPU LIC $ 38, NICE PRFM AUDIO ANALYSIS 3+ CPU LIC EA $ 24, NICE PRFM STORG CTR PRO PKG 1ST 50 CH $ 6, NICE PRFM STORG CTR PRO CH PER $ 4, NICE PRFM STORG CTR PRO CH >801 PER $ 1, NICE PRFM STORG CTR ENT CH PER $ 6, NICE PRFM STORG CTR ENT CH PER $ 4, AVAYA Larger Switches Page 24 of 264

25 NICE PRFM STORG CTR ENT CH >801 PER $ 3, NICE PRFM ADDTL STORG CTR SRVR PRO $ 6, NICE PRFM ADDTL STORG CTR SRVR ENT $ 6, NICE MIX CONFIG ENABLER $ 2, NICE ADDL ADMIN USR LIC $ 1, NICE CF III ROD SNGL ST LIC FIRST 300 $ NICE CF III PUBLIC SAFETY BSC PKG APPS $ 1, NICE CF III PUBLIC SAFETY ENH PKG APPS $ 3, NICE CF III SCENARIO REPLAY USR LIC $ 1, NICE CF III LMR SNGL ST LIC $ NICE CF III RPRT PKG FOR PUBLIC SAFETY $ 1, NICE CF III ANIALI DRIVER $ 5, NICE CF III CDR LINK $ 1, NICE ADD 4CH COMP VoIP LGR UPG $ 2, NICE ADD 4CH VoIP LGR UPG $ 3, IQ R4 DATA PROCESSING HOSTS $ IQ R4 CONN CM LIC $ IQ R4 LINUX OS $ IQ R4 DATA IMPORT $ 10, CC R4 ELITE UPG PER AGT US GOV $ IC 7.1+ SW CONN AVAYA $ IC 7.1+ SW CONN ASPECT $ IC 7.1+ SW CONN NORTEL $ IC 7.1+ IVR CONN $ IC 7.1+ DEVELOPMENT LIC $ 40, IC DAY CUSTMR EVALUATION $ IC 7.1+ DEVCONN PARTNER $ CC R4.0 BASIC $ CM4 PER USER MULTI UPG UPPCM $ CM4 MOVE LSP G700 SFTW LIC $ CM4 MOVE LSP G350 SFTW LIC $ CM4 MOVE LSP G250 SFTW LIC $ CIS SFTW DEVELOPMENT CONTACT MGMT $ CIS SFTW DEVELOPMENT FR ENTPRS COMMNCTNS $ AVAYA PLUGNPLAY RJ45 PATCH PANEL RHS $ 1, A SWRM ADMIN FIELD RHS $ NICE VoIP LGR FOR PASSIVE REC SW $ 18, NICE ADDL 4 REC CH NICE VoIP LGR $ 2, DAL2 FOR S87XX SERVERS $ 5, DEVCONNECT R&D MID YEAR 3D PARTY FEES $ CIS CUST APPL SUPT ENTPRS COMMUNICATIONS $ CIS CUST APPL SUPT CONT CNTR REPORTING $ CIS CUST APPL SUPT MSGING $ AVAYA Larger Switches Page 25 of 264

26 CIS CUST APPL SUPT CONTACT MGMT $ CIS CUST APPL SUPT SECURITY $ CIS CUST APPL SUPT PROACTIVE CONTACT $ CIS CUST APPL SUPT CONFERENCING $ CIS CUST APPL SUPT SELFSVC $ CIS EXTREME NTWK INTG SVCS $ CIS IP NTWK OPERATIONS READINESS CONS $ CIS CUST APPL SUPT CONTACT MGMT $ CIS DIRECTORY ENABLED MGMT IMPL $ CM4 MOVE S87XX ESS SFTW LIC $ CM4 MOVE S8500 ESS SFTW LIC $ WHOLESALE OFFER ACCESS CONT TRACK CODE $ CIS AESVCS UPG $ SAA NAMES BLOCK $ 54, HSTD RECURRING ASSETS ON BOOKS 751 $ CIS CONTACT CENTER TECH INTG LABOR LAN $ CIS CONTACT CENTER TECH INTG LABOR CMS $ SES S85XX DUPLICATION HARDWARE $ CIS CONTACT CENTER TECH INTG LABOR IVR $ SS CM R4.X MVE R2.X 15 PP $ SS CM R4.X MVE R2.X 610 PP $ SS CM R4.X MVE R2.X 1125 PP $ SS CM R4.X MVE R2.X 2650 PP $ SS CM R4.X MVE R2.X PP $ SS CM R4.X MVE R2.X PP $ SS CM R4.X MVE R2.X PP $ SSU CIE R1.X SMS ROUTING AN $ SSU CIE R1.X CC SMS ROUTING PP $ SSU IQ R4.X AGENT 15 PP $ SSU IQ R4.X AGENT 610 PP $ SSU IQ R4.X AGENT 1125 PP $ SSU IQ R4.X AGENT 2650 PP $ SSU IQ R4.X AGENT PP $ SSU IQ R4.X AGENT PP $ SSU IQ R4.X AGENT PP $ SSU IQ R4.X AGENT PP $ SSU IQ R4.X AGENT PP $ SSU IQ R4.X AGT LIC 15 AN $ SSU IQ R4.X AGT LIC 610 AN $ SSU IQ R4.X AGT LIC 1125 AN $ SSU IQ R4.X AGT LIC 2650 AN $ SSU IQ R4.X AGT LIC AN $ SSU IQ R4.X AGT LIC AN $ AVAYA Larger Switches Page 26 of 264

27 SSU IQ R4.X AGT LIC AN $ SSU IQ R4.X AGT LIC AN $ SSU IQ R4.X AGT LIC AN $ SSU IQ R4.X AGENT RPT USR 15 PP $ SSU IQ R4.X AGENT RPT USR 610 PP $ SSU IQ R4.X AGENT RPT USR 1125 PP $ SSU IQ R4.X AGENT RPT USR 2650 PP $ SSU IQ R4.X AGENT RPT USR PP $ SSU IQ R4.X AGENT RPT USR PP $ SSU IQ R4.X AGENT RPT USR PP $ SSU IQ R4.X AGENT RPT USR PP $ SSU IQ R4.X AGENT RPT USR PP $ SSU IQ R4.X PER RPT USER 15 AN $ SSU IQ R4.X PER RPT USER 610 AN $ SSU IQ R4.X PER RPT USER 1125 AN $ SSU IQ R4.X PER RPT USER 2650 AN $ SSU IQ R4.X PER RPT USER AN $ SSU IQ R4.X PER RPT USER AN $ SSU IQ R4.X PER RPT USER AN $ SSU IQ R4.X PER RPT USER AN $ SSU IQ R4.X PER RPT USER AN $ SS MM R3.1+ TTS ADDL RS UNFD MBX PP $ SS MM R3.1+ MM/UM TTS ADDL UK PP $ SS MM R3.1+ MM/UM TTS ADDL INTL PP $ SS MM R3.1+ RLSPK6 UNIFIED MBX PP $ SS MM R3.1+ RLSPK6 VOICE MBX PP $ SSU MM R3.1+ TTS ADDL RS UNFD MBX AN $ SSU MM R3.1+ MM/UM TTS ADDL UK AN $ SSU MM R3.1+ MM/UM TTS INTL AN $ SSU MM R3.1+ RLSPK6 UNFD MBX AN $ SSU MM R3.1+ RLSPK6 VOICE MBX AN $ SSU MM R3.1+ TTS ADDL RS UNFD MBX PP $ SSU MM R3.1+ MM/UM TTS ADDL UK PP $ SSU MM R3.1+ MM/UM TTS INTL PP $ SSU MM R3.1+ RLSPK6 UNFD MBX PP $ SSU MM R3.1+ RLSPK6 VOICE MBX PP $ DEVCONNECT R&D ADDL ONETIME 3D PARTY FEE $ DEVCONNECT R&D PROCUREMENT $ HSTD RECURRING ASSETS ON BOOKS 1448 $ CIS SELF SERVICE CUSTOM SOLUTION $ CM3 ESS TO CM4 ESS/S8500 UPG SFTW LIC $ CM3 ESS TO CM4 ESS/S87XX UPG SFTW LIC $ AAN S8500 MEDIA SERVER $ 0.01 AVAYA Larger Switches Page 27 of 264